user
Castrol Premium Lube Express
2001 Double Creek Dr, Round Rock, TX 78664, United States
Appearance

Comments
An
Review №1

I, seriously, cannot say enough amazing things about Brian the Manager at this location. He is the nicest, most honest, pure quality Master Tech Ive ever met. I, truly, feel blessed to know him as he has helped me through some stressful car times. I ALWAYS feel confident about the work he does on my car! I travel about 500-1000 miles a week. And keeping me on the road benefits my livelihood. Visit here if you want GREAT SERVICE!!!!

C
Review №2

Id used this place for several years. I referred others multiple times. Up until a couple of years ago, service was always fast, friendly, and professional. I went in around February 2021 for an inspection but was told they didnt have a certified vehicle inspector. I went back July 2021 for an oil change and was told they didnt have, and could no longer get oil filters for my VW Jetta. So sad to see such decline from the excellent service they once provided.

P
Review №3

Ive been coming here for several years and everytime I come they are very friendly and respectful. They never try sell anything I dont need. Great customer service too! The place is clean too.

Ma
Review №4

I have been using this place for years now. Fantastic service from Brian, Jose, and Jonathan! Fair prices and honest technicians. Keep up the great work guys!

Se
Review №5

Simple easy and no up selling. Plus no need for monthly coupons because they offer the best pricing around.

Ch
Review №6

Always fast & reasonably priced. Polite folks as well.

Em
Review №7

This place is awesome! My oil change was super fast and the man who helped me was really kind and helpful. Id definitely recommend taking your car here!

Al
Review №8

Excellent Service Experience 👏

Fr
Review №9

Excellent A+ , Left NTB dont like waiting 3-4 hours for Oil Change !!

Ro
Review №10

Great service.right to the point. No sales pitches.excellent

ro
Review №11

Honest , FairHave been coming to the Round Rock location last two years , why ? Because it’s so hard to find a business gives quality service and generally cares about the customer, not to mention they are a local small business. Please come buy and give this folks a look now more then ever we need to support the local business.

Je
Review №12

I use this place for all my oil changes and inspections for all my vehicles. They even work with me when I bring my own oil and filters, which I do, because I use Amsoil for maximum longevity.

mr
Review №13

These guys are trustworthy, have never been offered additional services in the years Ive gone there. They are usually very quick. They also dont seem to mind that I prefer to stand outside the bay to watch my car. Would love to see them open 7 days a week though.

Di
Review №14

Service with a smile! How pleasant! I only needed an inspection today but I was so pleased. Very short wait and it was done quickly and efficiently. I will definitely remember them for the next oil change/service.

Pr
Review №15

Quick and friendly service and affordable. Cant beat that!

An
Review №16

What a great experience. I came in for an oil change and inspection. The service was great as well as the staff. I usually go to the dealership but this was a great experience and the price very affordable. They did push unnecessary changes which was much appreciated. I will be back.

Ji
Review №17

These guys take the pain out of Texas car inspection. Look, we all gotta do it, but lets make it painless, and these guys provide that. 18.50 and you move on. Get your registration. Get your license. And drive like Texas. Love it!

Je
Review №18

I had a great experience at this store. The staff was so nice to me. Israel worked on my car. He made sure to let me know what he did to my car....The team was great.....Thank you.

Ch
Review №19

They recommended an engine flush at 15k...when Ive had routine oil changes done every 5k. Engine flushes should only be done if engines are sludged up. Teach your lube techs!

Ki
Review №20

I just got an oil change in under 20 minutes all of the gentleman that helped me were extremely professional and knowledgeable and recommended several things but we’re not pushy and selling additional services. I will definitely be coming here every time!

Ca
Review №21

You need your oil changed and these son of a guns change oil. Im not sure what else you need to know. They give you a sticker that tells you when to come back and have your oil changed again. That sort of knowledge is invaluable for folks who are interested in responsibly maintaining their vehicles.

Da
Review №22

Great service! I went in to get a headlight replaced, was promptly greeted before I got to the front door. Service took just a few minutes and the price fair.

Sh
Review №23

This is my go-to place for oil changes and State inspection. I like it for 3 reasons1. There is rarely any wait here2. They let me bring my own oil and dont charge an arm and leg to change it3. Their service is fairly quick and getting State inspection in the same place is niceIm sometimes concerned that they might shut down and are not profitable because I dont see a ton of foot traffic here. I suggest they offer free WiFi and online marketing ( hence the review- I never put reviews)

Gr
Review №24

Super fast oil changes. In and out in 7 mins.

Al
Review №25

Always excellent and fast

Cr
Review №26

They need to have more staff on hand or move faster because it took over an hour to get a state inspection with only a few cars in front of us😮 the guys were friendly but absolutely not in any hurry.

Od
Review №27

With my last oil change they didnt check any of my fluids. Had to refill power steering fluid within two days of leaving your shop. Seems someone didnt do their job.

De
Review №28

Would give them a zero if I could! All I can say is do not go there! Very Rude!

Ti
Review №29

Very professional work of business... A gentleman by the name of Cylas and Ernest helped me out and got both me and my husbands vehicles out within 15 to 20 minutes I will be returning here from here on out and I appreciate the respect From your workers keep up the great work!!!

Mr
Review №30

It is now 8:25 am and this shop is suppose to open at 8 am. Two Castrol employees, myself and two customers have been waiting for the manager to show up. I went to Auto One Car Care and they were wonderful and took care of me quickly.

se
Review №31

I had my oil change done and started driving away and hear screeching noise coming from under the hood. Stopped and found the skid plate or the engine shield that is removed to get to the oil filter and drain plug was not secured back after the oil change. Took the vehicle back and the guys who work here started showing me a nasty attitude and when I gave it back to them started calling profanities. This is the same guy who had to be woken up from a back room and be reminded by another guy to come back to work. Extremely unprofessional . It felt like a bunch of thugs work at this place. I am not going back there ever.

Pa
Review №32

Seems like a great bunch of guys. Great fast service.Went there for an inspection because they are right by my house - fastest inspection I have ever got. Unfortunately I failed but they let me know why and gave me some information on how to remedy the issue. I fixed the problem (had to do a drive cycle on my truck to initialize some sensors properly since my battery was recently disconnected) and went back the next day and they re-inspected for free in just a few minutes and I was on my way. I really appreciated that they didnt try to push any extra services down my throat like they do at other mechanics or at the dealership... Will be coming here next time I need service on my truck.

La
Review №33

They are so friendly, so nice, and so fast! I came in for a state inspection, but my horn wasnt working so I went to get it fixed and they re did my state inspection for free. I soul definitely recommend them!

ap
Review №34

Great shopBeen getting my oil changed here and theyre great. Never too busy and a great staff

Ky
Review №35

Extremely efficient, fast, and no bovine scatology. The service folks offer more but dont make you feel pressured or guilt-tripped into anything. Definitely coming back!

An
Review №36

Hidden gem off the beaten standard path. fast service done right. Usually no wait but it’s just because of location. I only go here now.

Ra
Review №37

The two guys helped me out when I was having an issue with my Escape. They are the best!

Na
Review №38

They are always friendly and fast and never try to oversell you something!

ch
Review №39

Waited in line for an hour outside in car.. And they over charge me because I was from out of town and said that only returning customers get discounts.. they were out of the regular oil and said they only had synethic oil .. very rude lady that works here was like “im sorry I don’t care go somewhere else..it not like you are going to come back and get your oil change here again why would I give u a discount who are u?”... the guy who changed my oil is over worked and under paid .. I felt sorry for him .. business manager would not come to the phone .. I will not be returning Jose! DO BETTER... very bad customer service mister CEO Jose A VasquezTime Saturday 7/28 12:10-1:30

Ch
Review №40

Great customer service!

Bu
Review №41

They are always friendly and helpful with what you need/should do with your car.

Da
Review №42

We always get great service here. The staff are always courteous and helpful.

To
Review №43

Great work and people I can trust!

Sa
Review №44

I love this place. They really care about the customer.

Ed
Review №45

Good job. Fast and friendly.

Ed
Review №46

In and out quickly. Good service

Ch
Review №47

Good service, not busy for a Saturday.

Br
Review №48

They are quick and friendly. Suggest services but dont push and the price is right.

Ni
Review №49

Awesome!!! Very quick and Brien and Israel were great!! Will definitely again!

Da
Review №50

Tried to get me to change brake fluid for no reason. Said brakes barely passes inspection but is well within the requirements for state inspection

de
Review №51

Great staff keep my car in check for work

Ki
Review №52

Great staff. Israel rocks

Bo
Review №53

Fairly quick service and a clean restroom!

Li
Review №54

Great Staff, Honest & Helpful!! Getting my oil changes here everytime.

St
Review №55

Great service, fast, and friendly staff.

An
Review №56

Great, fast and went exceptionally well

po
Review №57

Ben going here for years for inspections. Never spent more 30 minutes here.

Tu
Review №58

Bad services, i did the oil changed $65.00 for my vehicle, but it just 2k miles the oil run out to 15%, so i just ran about 2 month, and ticker due date for next oil change is 9/11/2019, 2 more month to go but today my vehicle show up 15% need oil change again, they told me you can run 1000 miles with 15% left , CRAZY and CHEATING, anybody watch out this place

Br
Review №59

Not the best oil change for sure

Er
Review №60

I love this place!

Tx
Review №61

Honest and quick service

Po
Review №62

Fast great service

Va
Review №63

Nice friendly and helpful

Ri
Review №64

Quick inspection

ju
Review №65

I like the service here

Ch
Review №66

Great place

Mi
Review №67

These guys rock.

Ke
Review №68

Fast and friendly

Lt
Review №69

So-So

CH
Review №70

Fair price. Personal attention and in Spanish

Information
66 Photos
70 Comments
4.5 Rating
  • Address:2001 Double Creek Dr, Round Rock, TX 78664, United States
  • Site:http://www.castrolpremiumlube.com/
  • Phone:+1 512-218-1700
Categories
  • Oil change service
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:8am–6pm
  • Friday:8am–6pm
  • Saturday:8am–6pm
  • Sunday:Closed
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Similar organizations