The electricity going out last night caused my relay on my fridge to go out. Not only did Rodney get out same day, but he also knew the issue and quoted me before his arrival and was done within 20 mins. I also want to note that I was able to speak to a local, knowledgeable person on the phone!

Very courteous, professional and prompt to address our issue. Although they could not come the same day, they were very pleasant to deal with

Tri-city is always great they always helpful with any questions you may have and parts you may need

Excellent Customer Service! They are professional and very knowledgeable and take their time to answer your questions.

Friendly and very helpful, Ive been looking for a start relay for my refrigerator and 3 times got the wrong one from another place called tri-city and got the right one two days later only because it was not in stock. I would recommend and use them again.

Excellent.....had exactly what I needed....and at a great price...Excellent service!

Very friendly and helpful folks with a wide range of products! They were easily able to give me a replacement part for my washer that I could actually trust to be reliable. Im glad places like this are still around. (Just make sure you dont remove your card before you hear the beep!)

Found Tri-City Appliance kinda by accident. I was looking everywhere for a Kitchenaid dishwasher and no one had one. Spoke with Rodney over the phone on a Saturday and they had one and delivered it on Monday. To my surprise Rodney was the person who delivered and installed it. Very professional job and a vast wealth of knowledge. I won’t be using the big box stores any longer. I’ll be calling Rodney!!

Knowledge and had parts I needed. Very friendly.

We love supporting family owned businesses! The customer service was excellent!

Tri-City Appliance has been instrumental in repairing my appliances for almost 30 years. They are my go-to every time.

Great customer service! I figured the range burner igniter had gone out on my existing range, and I was able to call and find the OEM part I was looking for at a cost effective price. We will be keeping them in mind for all future appliance repairs.

The ladies in the store are so smart ! Being a woman myself and a do it myself they saved me soo much money !I thought I needed a new dryer plug which can get expensive !Theses ladies helped me over the phone find my OUTSIDE breaker and low and behold it was tripped !No cost to me ! Dryer works great ! Solved my problem !They could have just as easy cost me a repair man .Huge thank you to the Tri City Ladies !!You gals ROCK !!!!

Terrible customer service. Company was not prepared and not willing to assist with getting refrigerator into home. I would not recommend this company.

5 stars to person who answers the phone to the person who installed the dishwasher! After waiting and being delayed 4 months by the big box store, I went local and had my new unit installed within a few days! Courteous and responsive!!!!

Ok these guys saved Thanksgiving this year!!! They had a part for our range that even suppliers had on back order. Use these good and helpful folks when the time comes. Melissa was extra helpful. Shop local!!!

Super helpful, knowledgeable, honest, and excellent prices.

Friendly staff, very patient and composed even though I was taking forever to pick my part up

So I had my washer repaired last week. I was given an appointment in two days and the guys came in promptly at the appointed time. They fixed the washer in no time. Come next week I again got the same problem with my washer. I called these guys and they came in on the same day and spent about 20 minutes checking my washer. After we were not able to diagnose any problem he left and said there might have been an unbalanced load. After he is gone I have already done two batches of washes and it works perfectly well. These guys have been punctual and very helpful also they’re not terribly expensive either. I would recommend them to anyone.

I was amazingly surprised, they had the part in stock for my need. It made my day and evening knowing i did not have to wait 3-4 days just to wash a load waiting on a part. Could of purchased online and saved a couple of dollars, but it was worth the purchase. Convenient and friendly. Support small businesses.

Absolutely awesome experience! Great customer service, polite and knowledgeable. I was offered next day appointment, received email and text confirmation. My technician Rafael texted me 30 min ahead, showed up right on time, polite and professional, examined my Samsung dryer, explained what is wrong, gave me an estimate, replaced the parts, put all together - all in less than 40 min. Thank you so much!

Friendly service over the phone. Technician David was professional & friendly. Replaced the heating unit in our dryer. Technician wore a mask while in our home, cleaned up after himself, and I was able to make the payment over the phone to keep contactless. Very happy!

Bought a fridge, and I love it

With limited time during the week to fix issues at home it is great to have a source for parts on weekends. Sure you can order parts online and get them in a couple of days but I would rather do business with a local company who can provide the part, service, or new appliance TODAY! I have found my new source for Appliances and/or parts.

I was referred to Tri-Cify Appliance Repair by friends. Needed Refrigerator repair. They referred me to another place due to the symptoms- a place I plan to use in future since they were certified in repair of the new fridge I acquired (mine couldnt be repaired.) I appreciate Tri-Cify Appliance Repairs help, candor & referral.

Unlike anyone else, they were willing to help give me potential cost estimates & diagnosis over the phone, without charging an exorbitant amount to come on site to even look at my Whirlpool washer. They gave me advice that may fix my issue, and were honest with me about the benefit of replacing rather than repairing if it didn’t work. And. Their. Advice. Worked. Thank you so much for saving me $$$ in repairs or a new machine.

I trying to fix my dryer quick and tried to order parts elsewhere but it was taking 2 to 3 weeks to get it. i went to tri-city and they had it to me in 2 days! best place to go and cheaper than any other place i searched. thanks guys!

Great for appliance parts, Peggy goes the extra mile to supply what you need.

There availability and prices are low

Great people. Great price. Great service!Rodney is a good man with integrity!

Locally owned. They wont let you buy it if you dont need it. Get your parts here. Ask them for tips while you are in it will save you time.

Had them out to service my fridge 2 times and he was on time a very courteous. Then called for a washer fix. The washer had seen better days and was old. Went to the store and purchased one from then. Got a great deal and the washer performs flawlessly! Replacing the fridge now and this place will be my first stop for pricing.5 stars!

Had a hard time finding a locally/family owned repair business (which I prefer) in my area. Called someone who was rated very highly but no longer serviced my area because he had too much business where he was based, which I figure is a pretty good person to make a recommendation.He recommended Tri-City so I gave them a call. Theyre not flashy by any means, but I dont think I can remember a better experience with a repair company. They diagnosed my machines problem over the phone, ordered the part, and gave me an estimate.The part was in the next day and, had I been able to be at home that afternoon, it would have been taken care of that day as well. I scheduled a call for noon the following day, and Rodney showed up at 11:55 ready to roll. He was gone within a half hour and, just as important, the total was only $6.35 different than the phone estimate. No sales pitch, no hassles, just good honest service.I was even told about their retail shop if I ever needed anything or wanted to fix something myself, which clearly isnt in their best interest as a service company.Was completely impressed and will call again and, perhaps, even shop there when the time is right.Thanks again!

Place to request on their website for service. I did not receive a response after 2 to 3 days, so I called, spoke to a gentleman who then informed me they did not service LG brand appliances.

Awesome Job! Fix my fridge quick with quality service.Thank you

I needed a part for a washer, they have more knowledge then I do, and gave me the exact part for the problem I had. Owners very kind.They asked me some questions, and the washer part was exactly what we needed to fix our washer. Grateful!

THE place to go to for appliance repairWilling to share info on repairing your own appliancesNot about sales, its about servicing customers. Lifetime customer!! Thank you!

Good honest, and knowledgeable, and sell parts, as well, some repairs you can do yourself, just ask, and they will answer, I will continue to do business, with Tri-CityAppliance and Repair, trust them!

Gave them a call to try and have service done, and they offered a simple fix for my washing machine over the phone... AND i never had to pay a thing! It is disappointing now that i didnt need to use their service because thats the kind of person/company i like to give my business. This one interaction was absolutely great customer service so Ill be sure to come back to these guys.

Sadly I did not get to have the opportunity to use their actual service. I called to see about setting up a service call on my fridge and was quickly told it was probably the compressor and that is over $1,200. All I told her was it has not been cooling like it should. :( I thought it was worth the cost of a service call before basically saying its dead. The entire call only lasted 30seconds to a minute.

They charged me over $600 to replace two fans in my double oven. I felt like it was very high at the time, but didnt have a frame of reference so I paid it. My bad. I shouldve shopped around. Ive since spoken to another appliance repair person and found that my instincts were correct. I was grossly overcharged for a relatively simply procedure.

First time there. Excellent service!

Called about a problem we were having with our oven. After describing the symptoms, Peggy diagnosed what she thought was the problem. They had the part and at 7:45 am the next morning Rodney came out to fix it. Very pleased with the service and friendliness. Will use again when needed for repairs of possibly a new appliance.

Great place for parts. Also friendly service provided.

Great place to do business with. Friendly with great service.

Always helpful.

This company has been around for years and are nice enough people. However, they have become so EXPENSIVE with both service call rates and parts. I removed a thermal fuse and cycling thermostat from my Roper (Whirlpool) Dryer and took it in (they wanted $80.00 for a service call). The 2 small parts ran me $45.00 dollars! Suspicious about the high cost, I checked Amazon and others online for the same parts. I found them for a cost of $ 7.18, WOW....thats some mark-up on parts! I feel silly for not checking another place before going to them for the part. This Round Rock resident cannot afford this local company anymore!

Ive depended on these folks for repairs, for DIY parts, and for new appliances. Top notch.

Refused to work on my leaky washer because it was a GE front loading washer. Wouldnt even look at it. They didnt give me a reason other than that.

Very knowledgeable. This is my go to for repair questions and parts.

Great place to get parts for your appliances and they are a small business and very helpful...

The men and women that work at Tri-City are some of the nicest I have ever met. I walked into this store expecting it to be like most repair shops telling me theres nothing they could do with out physically seeing the machine, well think again not only did they listen to me when i described the sounds and actions of my broken washing machine they even diagnosed the issue to the best of there abilities. They showed me a do it yourself machine repair video and showed me the part it was the best customer service I had gotten in forever must be the southern hospitality. I highly recommend them to anyone looking for parts and cheapest way to fix your appliances. Thank you Tri-City!!!

I called this service a little leary because of the reviews but they are close.I told them my oven had an error code and would not work.I had to go downstairs and plug it in to get it and call them back.When I did so, my oven worked but the gentleman explained theerror codes and what to look for and it would probably be okay as I opened my door during auto cleaning.I thought this nice as he could have stated Well, I need to come out to make sure it was okay but did notThey told me to just call if it occurs again and they will help when needed.i told them about the reviews as I think every business should have the opportunity to correct their problems.Hope they will do good if I need them but they were honest this time . BJBy the way, Terri is no longer there i was told.

Been using them for some 10 plus years. Honest and reliable.

I called them looking for a part for my oven. I described the problem and they told me that when the problem I had happens it normally takes an additional part to solve it. I tested the second part, and sure enough it was bad too. They had both parts in stock so they saved me a lot of time and trouble!

Tri-City Appliance is a Whirlpool Warranty Dealer. What that means is we are required to only use/sale OEM (Original equipment manufacturer) Parts. Mr. Ray called with his original Part number, which Whirlpooltransferred that part number to part number W10404050. Which is the part we sold Mr. Ray, in a factory sealed box. As to voiding the warranty, that was caused because Mr. Ray dismantled the machine himself, instead of calling the correct servicer as per thewarranty agreement. The owner of Tri-City offered to call the warranty place for Mr. Ray and explain that it was a OEM Whirlpool part, which Mr. Ray declined.

Sales person was very courteous and helpful.

I find Tri-city to be friendly and professional. I will use them int he future. I will also recommend them to friends and family to neighbors.

Bought a part for a broken lid lock, didnt work, and voided my warranty because it wasnt factory original according to the the serviceman i was forced to call. So now because i tried to save my self 50 dollars im out 600. Bad business selling bad parts.

Excellent service above and beyond thanks ladies!!

Helpful, knowledgeable, had the part I needed.

Mr Felfe was very polite and very helpful.

Very helpful owner.

FYI, this repair company does not service Samsung washer/dryers.

This is my #1 source for appliance parts and related service.

Expensive but good