Horrible customer service. Our AC went out on a Sunday and when I called I was told they would come the following day between 8am and noon to fix it. We got a call at 9am that they would be coming by, but no one showed. The tech told us they had been knocking bit no one was answering. Turns out they never updated our address and sent the tech to the wrong house. We called the office to update our address and they then told us they had sent the tech to the next stop, and now we were moved to the last stop of the day, even though it was their fault. We never got an apology from them for messing up our appointment and got the run around any time we called to get an ETA. With two little kids, we couldnt stay in a house that was 90+ degrees. By the time 6pm rolled around they still hadnt shown up.We ended up calling a different company to come out because of how horrible this was. I understand mistakes happen, but not apologizing and putting us at the end of the day was not the answer. I will not be using them again after this.

DO NOT USE! I wish there was an option for zero stars. For being as big a company as they are, you would think they’d be a little faster. I normally would not have even called this company, but since our home is under warranty, this is unfortunately who they use. They couldn’t come out the first day our a/c went out, so we had to wait another day. Took off work only to have a tech come out and tell us it would be ANOTHER day for them to order the part. You’re a huge company and you don’t have the part?! And now we must take off another day of work. Christianson is a joke!

Unreliable and unhelpful, call Airtron instead. My AC went out on a Sunday afternoon, I called Christianson up and they said the soonest they could make it wasfirst thing Monday morning. I heard nothing back from them until about 11am on Monday and it was the tech calling saying they have been knocking on my front door and no one was answering. I go out and look and no one is at my house. The person who scheduled the service put in the wrong address. The tech said he had to cancel the ticket and move on (despite the fact that he was only about 2miles away) and that the office would call me. Their schedule person called and told me theyre re-entering my info but that I was being put at the end of the queue for that day (even though this was their mistake). Around 5pm I call again since I still hadnt heard from them (my house was now about 90⁰ inside) and I was told that my appoint would be handled anytime from 1pm to close of day, at which point I was told close of day was 5pm (about 5min from then). Finally at 6pm, I still hadnt heard from a tech or the office so I called and just canceled the visit. I have a 2 month old and a 2 year old so we needed to now leave to get a hotel because the house was way to hot for them to stay in. Clearly Christianson didnt want my business and I didnt want to give them my money.I called Airtron and they sent someone out that evening.

Joe is one of the best hvac tech I’ve had the pleasure work in my home. Very knowledgeable he installed a Rem- Halo in my home without a problem. Before I called other techs and they didn’t even have an idea what a REM-Halo even was. Anyway great job by Joe.

Whoever Emily is at this company needs a serious lesson in customer service. We had texted in the morning that we were leaving a key under the mat so the tech could access the property. At 3:30 pm I got a call they would arrive in 30 min. My boyfriend happened to be off and arrived by 4:02 pm. No one ever arrived and after hours of waiting and calls and texts inquiring where the tech was Emily called me and stated we missed the technician and they left because no one was home. Come to find out the tech had got here at 3:30 (this is when I got the call theyd be here in 30, which simple math means theyd be here at 4) and left at 3:55. After clearly expressing my frustration Emily sarcastically stated well Im sorry we didnt wait another 5 min. I was completely blown away by her rudeness and lack of ability to deescalate the situation. Additionally how she tried to throw the blame onto us. Zero understanding or acknowledgement of their error. I informed her her attitude was not appreciated and I hope whoever is her boss offers a coaching session of some sort. There clearly is a gap in communication in this company because no one informed the tech there was a key and the dispatcher also was not given the correct arrival time.

My experience was very poor. I had requested an emergency air conditioning repair and they had promised to show up within 24 hours. However, they didnt show up. I called the service helpline and the behavior I received was extremely rude.I have to deal with them because my builder warranty is through them. It has been a harrowing experience.

I am really impressed with the service we received. I couldnt believe that they were able to complete the repair the same day that I called. Our technician was very friendly and professional.

They are good, but they have to finish the job. They cut the drywall, but not finish!

Have used Christianson forever. Went to school with several members of this family years ago. They are great to work with. Special people -Rose & Mario! Thanks guys!!

Great customer service. A challenge to make an appointment.

Christianson has been my go to vendor for the past 5 years whenever I need service for AC or Heat on my rental property. The latest has been a huge disappointment. I was still being charged $155 for a one week late Emergency call made a week earlier, I would have cancelled the service if they had called me before it sent its technician to my tenant ( as they said would inform us before going there , but neither I or my tenant get any notice before they decided to show up , and was told because they happened to be on the neighborhood , wow) as I have contacted other vendor for the service. And I was just told the $155 would cover ONLY the diagnosis , any repairs ) labor and material ) would be on top of that.I totally get it, Christianson could not make it last week because of the crazy winter storm, even though the road condition was not slippery when the service was booked and agreed that they would be there the next day.(Feb 14). They call the next day said they could not make it and will call me back on Feb 15. Well, that (the call) did not happen. Hence I did not expect the requested service will happen, not at least until the storm was over. On Feb 19 (Fri) , the technician showed up in the door without even informing us ( me or the tenant) - a week after the initial emergency request which I said I would have cancelled it since it was no longer an emergency and I have actually arranged other vendor since I have not heard from Christianson for a week.I will still pay the $155 for the emergency diagnosis , but Christianson has now on lost my business , I will not use them from today onwards as I think I am being taken advantages of.

Very helpful and understanding from the beginning of the process. The women were very kind. The guy knew exactly what he was doing and solved the issue within 30 minutes.

After having no hot water and water leaking from top of water heater on a cold Saturday morning I called Christianson! I spoke with Teresa who calmed me down and answered all my questions and dispatched the plumbers, Teresa also went above and beyond by making a house call and had her husband turn the water valve off for me! I can’t thank them enough, Teresa you are an asset to this company! The plumber (Matt) and his helper showed up ready to assess the problem and got right to work by replacing my old water heater! He explained every step and cleaned up afterwards. Great job guys! All of you deserve a huge Kudos! Keep up the great work Christianson! Merry Christmas 🎄

A very professionally run company. We had them come out to check AC and gas heaters before we sold our Austin home. The technician was very nice, thorough. He checked everything inside and outside, and left a complete report on the conditions of the units. Weve always been confident in Christianson, and highly recommend them.

We used Christianson to replace our AC/Heating system and all of the duct work in our home. Our original system was plumbed in such a way that the front half of our home was always 10-15 degrees too warm (summer) or too cold (winter). Not only did Christianson give us a fair price on converting our old package unit into a split system with the AC condenser outside and the gas heater in the attic, but they also gave an incredibly reasonable price to re-plumb all of the ducting in the attic and create 3 new vents and an additional return. We worked with the plumbing side of Christianson to reroute the gas in to the attic and were very pleased with the work, efficiency, and cost. Stephen Doepke was the project manager on the AC project and was excellent in communicating with me, explaining all of the ins/outs of this project, as well as helping me to keep our extra costs (roofing, electric, plumbing) clear and within out budget. We finally made it through a summer in this home without needing to add a window unit and we are thrilled! Highly recommend Christianson and Stephen!

As usual, your technician was extremely friendly and helpful with the simple maintenance check. He even found an issue with the newly installed system. He didnt have to say anything about it (since you installed it too - he could have just fixed it and been quiet about it), but he did (a wire was knocked loose during install). Mistakes can happen but its how you handle them (with full transparency and candor) that makes us so happy to have you install and service our systems over 2 houses for the past 22 years. Thanks!

I called for simple maintenance check, AC and Heater. They stated those were 2 separate dates/techs which was fine . Heater maintenance was done but been waiting several weeks for the AC guy to show up. Finally called and they said that I had to call in to schedule a separate call for AC maintenance. Not what I was told before. Now soonest service call for simple AC maintenance check is yet a month away. Poor follow up and Customer Service. Will never use Christianson again.

Awesome experience super friendly and professional

Excellent customer service! James, the technician who serviced our A/C unit, was amazing! James was friendly, polite, helpful, knowledgeable and efficient. He listened to me about my problem, understood (and confirmed) the problem, and then set out immediately to fix it within about 10 minutes. It was a fast install and it works great. Thank you James & Christianson A/C for such quality customer service and efficient problem-solving and repair. Highly recommended!!

Wow! I called Christianson on the recommendation of my father but you couldnt come out until the following day. In the meantime, I had a different company look at my AC and they said the repair was $1000, I had mold in my system and my furnace was shot. I was looking at a full system replacement so I was thrilled when Jason came out and assured me everything was working properly with my system, no mold and the furnace looked good (though I will be calling when it gets cold for an inspection). My AC was fixed for $350 and up and running within a few minutes. I so appreciate the honesty and quick service. When my co-workers AC stopped working two days later, I knew just who to recommend!

When the power came back on after Snowmagedon 21 my HVAC wouldnt work correctly - I could feel heat/cold at the vents but it wouldnt blow out. My Home Warranty service sent another company, but very quickly it was obvious my HVAC was far too complicated for the Other Guy. He spent an enormous amount of time bad-mouthing Christianson (who installed the system 2yrs ago), claiming they screwed you & the unit is undersized for your house, the unit doesnt have a heat pump and will NEVER heat your house. When I asked him if his statements were true then why had the unit worked perfectly well for the last several years, instead of just admitting he didnt know how to work on my HVAC like a professional, he just kept circling back to blaming Christianson & the low temperatures during the storm, though he couldnt explain why he couldnt make it work when the temperature was 80 degrees outside (!??!!). Needless to say he left quickly, but not before switching the AC and heater wires, and wanting payment. So while the Other Guy was still here I called & made an appointment with Christianson. They came out within (1) business day, switched the heater and AC wires back, and reset the unit. TADA, it was fixed - heat and AC!!! Christiansons Tech explained the whole issue in detail, (FYI Other Guy: Apparently resetting a unit is common after a power outage.), repaired what the Other Guy screwed up, and was in and out within 15 mins. Its wonderful to work with a company that has real experts in the field. Thank you guys!

Very poor customer service. Honestly terrible. They answer the phones like we are bothering them and truly try to take you off the call by being dismissive and very unprofessional.

The builder contracted Christianson to install the HVAC four years ago. In the past 4 years Christianson has made 16 service calls on the unit. I am very familiar with Christiansons process and service. In that time they have replaced numerous parts including the baffle which they installed closed and it needed to be installed opened. What happens when the baffle is installed wrong upstairs is getting all the downstairs heat. Christian sends 3 different techs out who cannot figure the problem out. Techs will tell you all kinds of stories why the upstairs is hot and the downstairs is cold. Finally, the homeowner figures it out and fixes it with a screw driver and vice grips.The time the Tech stuck the screwdriver into the circuit board while power was going to the outside compressor. What happens when the tech sticks a screw driver in a circuit board under load? He blows a capacitor.Recently, my Heater stopped working on a Saturday. The weather was not too bad but cold in the morning. Called Monday morning and asked if someone could come out. Was told Wednesday was the earliest because they were busy with a lot of Maintenance Jobs. I asked if there was anything I could do because that is basically 5 days without heat. Was told I could pay the after hours fee. Went ahead and booked the appointment for Wednesday and then called Radiant. Radiant came out and fixed the issue and I switched my maintenance to them. Called Christianson to cancel the appointment and no questions asked.Bottom line Christianson is awful. The techs are inexperienced and the office staff is indifferent.

I’ve had less than stellar experiences with these folks years back, but my experience with Travis today showed me that they are working to make things better as a business and for their customers. Travis was clear and upfront about the cost of service and how long the job would take, and was a hard worker. He went above and beyond to make good use of his time on site and make sure he addressed all my concerns. I feel really good about the service I received from Christianson today.

About 3 weeks ago our heater was first turned on, smoke started blowing out one of the vents and I rushed to turn it all off and check for fires in the attic! Well nothing just some bad smelling smoke inside the house but now e A/C& Blower won’t turn on. Called this company out and they had one person check out the problem. He said it needed a new Fan motor and a new ballast for a total of $1126.00.Well, being the skeptic I am I called our regular A/C folks. They sent a crew out to check it out late last week, found it needed a new fan motor, I told them about what I was willing to pay for the replacement since I did some research and we came to an agreement. They showed up yesterday, installed the fan motor new an hour; the unit did NOT need a ballast at all! Now that cost us $582.52! We saved over $600.00 and did NOT need the extra part replaced!Your call on who to call! I know I won’t be doing any business with this company at these prices…..

Always amazing personal service! I really am happy to have y’all !

Jordan was very professional. Did the check up as expected from an expert, explaining key points to me. Found no issues and called it as it is. Did not try to upsell anything. This is a good first experience for me with Christianson.

Replaced my RPZ that autofills my pool. Guy was awesome. Even called me back following week to make sure I had taken measures to protect w/ freezing weather coming .

I used them a few months ago to replace the indoor unit at a rental home and the install went great. I was very pleased. And I was happy to find a company I could rely on to do a good job.Fast forward to yesterday, I called them to check a Trane unit at another home. The fee to come out was a reasonable $75. The tech came out and found that a mouse had chewed through a wire at the outdoor unit. They wanted an additional $120 to splice in a new wire and reprogram my thermostat.When I asked why the thermostat would need to be reprogrammed, he stumbled over his explanation, finally saying the error codes needed to be cleared. I know for a fact that you only need to reboot the thermostat via the wall switch to clear the error codes (I was right, btw). He calls me back and agrees to just change the wire for $80. Fine. Its still expensive, but at least itll be done.When I checked the job this morning, I could see the old wire leading right up into the unit. Ill edit this if I find a spliced in wire when I check tomorrow morning, but I assume he just used the slack in the wire to reconnect to the control board.In addition, he broke the plastic housing on top of the condensor in two places, and left the sharp edge of the panel rubbing against the wires going into the unit. See the photos.When I called to complain this morning, the service manager told me it was his honest opinion I had intended all along to find everything wrong I could with the job so that I could get out of paying for it. At least he agreed to refund the entire amount, but now I have an outdoor condensor that looks broken as I try to sell the house.I have all the calls recorded in case anyone in management at Christianson wants to hear them.

They did the plumbing on our house when it was built and we can them when we need a repair. Always great work at a fair price.

Got us back up and running as quickly as they could. Took a couple of trips, but system was having multiple failures and we called for weekend help so parts had to be ordered and arrived the following Monday. Everything running like a champ now!

My tech Was very informative and helpful.

My home is not even a year old and still under warranty. I have issues with high humidity readings since the get go. I have had multiple technicians come out over the and get a different explanation every time from each of them. The rep that called me Thursday to set a time up for the tech to come out yesterday (6-26/2020) was rude and condescending. He wanted to argue with me about this issue. The tech that came out yesterday spent the better part of 15 minutes here. Went in the attic and made some type of adjustment and told me if I really wanted it checked out I could opt for the 120 buck two times a year check, go figure, yet my home is still under warranty!!! The humidity in my house is currently sitting at 86% which is the highest it has been yet. I have already schedule an appointment with Radiant, who by the way had excellent customer service. I would steer clear of this company at all costs. Funny I have to be out of pocket for something that is currently under warranty and then want to charge me to have it checked which they should have done as part of the warranty repair!

JR and his partner helped me to understand my issue and fixed it quickly!

This company is a great place to learn the plumbing trade. Coworkers are always willing to pause what they’re doing to explain a process that I have never come across. I’m blessed to work with people that I now consider to be my friends.

Great people and great business

Showed up late and then told me they would have to remove the entire tub and tile to fix the drain plunger for which the handle fell off. Another plumber was called in from AAA Auger and had the problem fixed in less than 5 minutes, without tearing out the entire tub.

We are just starting our 3rd year of a 5 year warranty. We ended up paying $240 for a 10 minute service call to replace a $15 part. Absolutely ridiculous! What good is our warranty??? I was also very disappointed with the customer service from both the woman I spoke to on the phone and the man that came to make the repair. This is not ok. Do not recommend.

They installed the HVAC in our house. It is the worst mess of being imbalanced as there is a 10 degree difference from once side of the house to the next. Had another HVAC person come and look at it and said it was so imbalanced he did not want to get involved with it. Have to have the unit run constantly to cool our bedroom causing it to shut down twice. They came and refilled the coolant once and then when asked to balance it, the person opened and closed some vents in the house that we had already tried. We told him it wouldn’t help but they assured us it would. When it did absolutely nothing they still refuse to come fix their huge mistake. Whatever you do do not use them. Do not let your builder use them, you will be sorry you did. We have a high end home with a window unit stuck in the window.If they ever fix the mistake I will be happy to change my review, but as long as you see this up, it means they haven’t yet.

Good job all around. On time, good communication before and during appt.

They dont care even if you have kids in the house with a faulty heater! The dispatcher was very rude! She wanted me to wait for 5days that also ran into the weekend so they get paid emergency fees! THIEVES!!!

Always great service.

Great company to work with

My technician was on time. He Fixed the issue quickly & Advised on how to resolve the issue if it happens again. Would reccomend.

Stephen was very professional, showed up with mask and shoe cover, communicated clearly with informative explanations, showed up on time, and work was faster than expected. I’d prefer Stephen in the future. More over, Christianson returned my calls promptly and kept me informed of progress.

This is totally a dishonest company. Be aware when you call them to fix your AC. On Saturday, my AC stop working. I call them and agree to be charged $125 for checking. The guy on the phone told me there will be a technician guy come to check and will tell me what the issue is. I was not at home at that day and have my brother home instead to open the door for him to come in. After done checking, that technician guy did not call me or tell me anything. I called them twice, but they did not answer the phone. When I get home, I talked to my brother and was told that the motor mount in the furnace was broken. The whole house is freaking hot..so I end up to open the furnace and fix the motor mount (I temporarily drill holes to secure the motor mount while waiting for the parts ($80) I bought online). The AC is working now and smoothly. Now the story begins. On Tuesday, after 3 days when the technician guy come to check, they call me and quote me $860 to fix the issue. I ask them what is wrong with my AC unit. And they said that the motor and the wheel need to be replaced and it will take 4 days to fix it. This is a total lie! The motor is still working, the wheel is sill running fine. It is just the motor mount which is broken (cost me $80 to buy online with express shipping). I think they just want to make profit by selling the parts and are lazy to find the issue. They just replace the whole thing which is not necessary. Everyone, be aware of this company!

Very friendly, very helpful, and extremely knowledgeable. I would definitely recommend them for any heat and air needs.

Had my maintenace done on our HVAc system and discovered we needed a new blower. It was done professionally, on time and by an expert. Had a clogged drain and they also came out to fix that. We have been very please with Christiansons service and will continue to use them.

Over the past 7 years I ha e needed AC work 3 different times, and each time was through Christianson A/C. Recently, called on a Monday morning and had the tech at my house and my problem fixed 5 hours later. Reasonably priced too. The tech was extremely nice and courteous. This has been my usual experience with them, though depending on time of year may dictate how soon they can get out to you. I will continue to go to them for my A/C needs.

Our technician Chad was wonderful. We found ourselves in quite a bad situation and he was so understanding and compassionate toward us. He listened to us and put us at ease. And Christianson took such good care of us. We are so grateful. They could have easily charged us so much more and instead you helped us out tremendously.

I had great experience from this company thus far, used them in several occasions before. Needed a HVAC system replaced, I did call several companies for their quotes and Christianson won my business.The installation crew was in my house for a little over 2 hrs, they removed the old HVAC system and installed a new one.cleaned all there work area, cleaned everything in the attic. Very professional.after installation was done, they spend the time to explain everything, specially making emphasis on filling out the manufacturers warranty information online to get the additional warranty.it has beed two weeks and the AC is working fine.

Always a great experience! Stephen is always kind and courteous and takes great care of us! I wouldn’t even think of calling anyone else for our A/C needs!

Great Service and Great people

Christianson AC and Plumbing installed a new AC and furnace in our home last week. Everything from the information provided by the sales rep to installation was done with the utmost professionalism. We have a 70+ year old house with the AC/furnace located in the attic. The installation team removed the old equipment and carried the new equipment up the attic ladder for the installation.The entire job was done on time and with great attention to detail by the installation team. The sales representative also helped me size the AC unit correctly for the square footage of out house and to qualify for an Austin Energy rebate. All of this and the system was less expensive than several other vendors.

Brand new home can’t get it cool they tell me 76 is acceptable for cool . Home has 60-76 % humidity level all the time if we don’t run 2 dehumidifiers 24/7 . Three visits last year same result . Called 2times so far this season and have yet to receive a call back ..Very disappointed in this company .

I called Christianson to come out and do an installation of a kitchen faucet. My faucet was clogged and inoperable but I was able to make do to avoid emergency charges. I scheduled an appointment for 4 days later (and managed all week without water in my kitchen). I arranged for someone to be in my home as I had to work on the morning of repair day. While I was in an important meeting, Christianson called me twice. When I called them back about an hour later (on my way home) they told me my appointment was canceled and that I would need to reschedule for a week later. There was no way I could wait another week for water in my kitchen. There should be a clear understanding that if you don’t answer your phone on time that your appointment will be canceled. I would’ve given them another number to call. BTW, I was so motivated by my frustration that I did this work myself that night. I will now DIY every project that I am capable of doing.

Outstanding personnel. All technicians, customer service and personnel are courteous and professional. I had the annual AC serviced and unit serviced.Thanks for everything. My family appreciates the unit being repaired and line flushed.Thanks to everyone.

Technician arrived 4 hours after scheduled arrival. Stated I had 5 burners out on furnace and need a replacement for 6500k. I had two separate companies inspect and both found that all burners worked, but had a fuse needing replacement. Called the office and supervisor has yet to return my call or refund my service call. Spoke to Rose and got the run around. Dishonest technicians that dont know there craft, and a company that could care less for quality of service.

Got us back in business with one service call and for a reasonable cost.

We have used Christianson since 1982 and have ALWAYS had great experiences with them. The employees that answer the phones are extremely personable and make you feel like youve known them forever. Then the Heater Tech, Isiah, could not have been nicer. He was very respectful & immediately diagnosed our problem & fixed it & didnt leave until he was positive that it was working properly. Thank you for being upfront & prompt & friendly.

They responded quickly to my inquiry and were priced competitively (but still a bit high) for my water heater replacement. The guy who came out (I forgot his name) was very friendly and gave me some pointers on maintenance, etc. Lets hope this thing lasts for at least the next ten years.

We had a new tech come out - Stephen - and he was great! He was thorough, professionally dressed, told me what was going on and did the work quickly. I called Christianson Thurs after hours and left a message; they called me back Friday morning at 710 and Stephen was here at 8:20. He fixed our problem and everything is great now. While we are long-time customers, its nice to have a company treat you with a sense of urgency and importance. Thanks Christianson!

Delivery was so smooth! Great care was taken to ensure both the safety of the delivery staff and the safety of the sideboard we ordered. And the customer service was so positive and upbeat. Id do it again in a heartbeat!

I cannot say enough positive things about my service tech! He not only takes care of the service call, but he also explains what happened that day, so that I understand exactly what is happening while he is working. Having him come to my house is like having a trusted friend come to do some work around the house with me. The people at the office are always friendly and find time to fit me into their busy schedule.

Stephen was awesome. Everything was clearly explained, he was efficient, and he made all necessary precautions (masks, gloves, and so on) to protect himself and others.

Great service by the team. They even took their time to teach us some basic maintenance actions we can do ourselves to maintain the unit. Outstanding service!!!

If I can give them zero start, I would. First of all, they work with my builder and install some horrible AC unit into my brand new house and basically every 6 months since we moved in, something broken: blower motor twice and thermostat once. This last time around it was the compressor. Secondly, Rose, the woman who picked up the phone, always gave me an attitude when I talked to her. Its like she doesnt want to do her job properly. What kind of customer service is this?! For this last service after the warranty, they came out only do an after hour diagnostic and charged $125. I was able to find a different AC service who did diagnostic after hours for FREE! Lastly, they were going to charge me $1200 to install the part and the other AC service guy I called later only charges 1/3 of these peoples price. Do not go with them. Take your business elsewhere. So overpriced!

Christianson Air Conditioning are great! They are always there when in need.

They are solid and honored a poor install by fixing. But sometimes very hard to get work done (we are waiting for them to get back to us to schedule an install...cant figure why they wont take our $?) so... Good honest work, tho.

My original faith in Christianson Plumbing has been restored. After a scheduling mishap, Jerry called me and absolutely made things right, he not only fixed what was incorrect but patched some holes for me out of sheer kindness. He went above and beyond...the kind of service Id always had from Christianson for many years. THANK YOU, Jerry, for taking care of my home and issues needing repair.

Techs were very professional and courteous. Checked AC systemearlier this year and heating this winter with no problems found.

I called in the morning and they were able to send someone out that afternoon, and it wasnt even an emergency situation. The service guy was very nice, professional and solved our problem quickly! Weve used Christianson over the years and have always had great service.

We have a new home and were having an issue with our blower unit. Submitted warranty and Christianson sent someone same day on a Friday. Got a follow up call on Monday morning to make sure everything was good. So far, they have impressed me.

Received a call when the tech was headed our way and the tech, Jeff, called when he arrived. He greeted us pleasantly and got started right away. I have great confidence in his ability. He was friendly, professional, and tidy. The service department is very organized. Christianson is my HVAC Company!

Called at 6:30 PM and it was 88 degrees and getting hotter. Luis Varela of Christianson AC and plumbing came out and had cool air coming out inno time. Great job.

Steven was very courteous, knowledgeable and helpful when servicing my A/C and changing all my filters.

Theres a reason this place has 3 star average reviews. They have no idea how to service customers properly. I paid them for a simple toilet fix in a new house and its still broken. I wouldnt give them one red cent. They dont honor their work and rub your warranty information in your face. There are great plumbers in Austin, call Reliant Plumbing. Theyre amazing and honor their work.

My technician, Robert, was courteous and thorough in his investigation of my AC issue and immediately diagnosed the issue. He explained in detail to me what the issue was, sought my approval on the fix and implemented the solution swiftly. My home began cooling immediately and I’m so pleased.

Had a gas leak at our new furnace they installed. Called them multiple times and never got a call back. Good thing we noticed before needing to turn the heater on.Finally called another company to fix the issue. I was told they didn’t use any pipe dope and only hand tighten the pipe as well as under sized my system for the size house I have...

Whatever you decide, dont use Christianson Air Conditioning. My AC was not cooling, after they checked it they said that it needed freon, that they didnt know if there was a leak but that they would charge me an extra $90 if I wanted to know, but that most likely, if there was a leak it wouldnt be fixable anyway, so it was pointless to check that then. So I paid them for 1 lb of freon plus the service fee ($200 total). 24 hrs later and that nothing had changed I called them again and they said that they would send someone until the next day (two days later) but that I had to pay them again the service fee if they would find that it needed more freon!! Even though they said they couldnt give me a warranty on how long the freon would last, I was expecting that at least it would last a year, the summer or a week... but for it to not work even on that same day?? They supposed to be the experts, they didnt provide any advice, I was willing to pay the extra fee for them to check if there was a leak or not, but they talked me against it, and when I call them back they said that they charged me for telling me it needed freon, and for the freon only... I feel they are not professionals then, they are only fee collectors... what a shame!UPDATE: Like I mentioned before, I was willing to pay for them to check if there was a leak, but they made it seem like it was not worth it, even when I called back the next day, the lady on the phone said that it was a 3 area thing to search and each one had a fee, so it sounded like a never ending cost $$$, and that she was not sending anyone till next day.4 days after this bad experience, I called other AC company for a bid on a fully replacement of the AC unit, they came right away, and they not only provided the free estimate but they also checked the unit on their own will and found out the the freon was still there (not leaking after 4 days), checked the unit on the attic and found out that the FAN CAPACITOR was not working, without me asking this, they replaced that capacitor in the attic!! they didnt charged me anything for that and left the AC working, they said that they didnt know how long would it last but that at least I was able to cool my house and have enough time to check on replacing the unit!!! Now that is COSTUMER SERVICE!!My mayor complain was not that the job Christinason did was not helping, but that they were not interested in helping me at all, not even after they took my $200 for nothing, they were only interested in charging extra fees to come back and to find a leak and leaving me and my family hanging with the problem in a very hot season. Guess who is earning my business for now on?

They were fantastic. I had a leak in my master bathroom that I thought was coming from a totally different location than where they found. They went right to the troubled area. They used methods and techniques that I was not aware of to fix my plumbing issue quickly and for less cost than I was expecting. They certainly could have performed much more expensive and time consuming repairs and I would have never known the difference. I felt that plumber that worked on my issue was honest, reliable, and trustworthy. Those characteristics mean a lot to me. They were quick to come out to house and were very friendly while there. They were respectful of my property and left the job clean and tidy. They even went out of their way to check some other issues for me that they didnt have to do. On top of that, I have a 1 year warranty now on the work that they performed. I will certainly be calling Christianson back if I have any other plumbing issues in the future.

Our AC unit stopped working last evening....I called Christianson hoping to just leave a message to get in line for repair. Not only did I get a human on the line but was told that someone could come to my home this morning! A very nice man, Stephen, cam out about 8:30 and quickly diagnosed the problem, put a new part in, and our system was restored and started working properly. This was OUTSTANDING customer service in an era where all contractors are super busy. We so appreciate Christianson taking care of us so quickly and so professionally.

Zero stars if possible. This is the worst company ever. They installed my system through the builder and have had major issues(supply plenum blowing out due to improper sizing due to laziness, leaks pretty much everywhere) and they only came out to attempt to rectify the problems after repeated multiple calls. Currently the master bedroom is 5 degrees warmer than the rest of the house due to low airflow and is uninhabitable due to the summer heat in the afternoon/evenings. I have called and requested service and still no callback and it has been over a month. I am currently seeking legal action as this is beyond ridiculous at this point.

Jeff with Christianson Plumbing was excellent. He removed 15 feet of grout that our horrible contractor washed down the lines. Amazing work! We highly recommend them.

Avoid their plumbing services at all costs. Since plumbing repairs always need to be timely, even for non-emergency events, since youre inevitably waiting for a day or two before they can arrive, they take great pride in price gouging by inevitably requiring a two man crew to do practically anything. This has happened to me two or three times, and the second man sits and watches the first 99.9% of the time on site, doing nothing of note but inflating the bill. Replacing a water heater under warranty is costing more than the original installation of a new unit 4 years ago. Never again.

Prompt and professional. Tech arrived on time and quickly found the issue with AC and fixed issue. Cost reasonable.

Always dependable; always honest. Just another positive review... but when then there are many, many positive revuiews, thats what prompts you to use their services!

I came home to a warm house after being in the hospital, I had suffered a heart attack a few days prior. After the dispatcher learned of my situation, he immediately spoke to his supervisor and had a tech dispatched within a few hours instead of the next day. Luis arrived and resolved the issue quickly.

I called them to replace the capacitor because AC was not cooling. They said it would be about $100 (service charge + labor) but that the part was still covered under the 5 year warranty. When the AC tech arrived he said he didnt have the warrantied part with him and I had to pay $130 for an upgraded capacitor or wait a day for them to order the original capacitor. A little honesty up front would go a long way.

The extended service is a rip off! These people charge you close to $500 to provide extended service on my a/c and still want me to pay them to come out and if there’s anything wrong with your a/c that’s an additional fee! Please go elsewhere with your business!

On time. Wore mask. Did his job, briefed me, and left.

Steve and Justin were great. Very friendly and knowledgable. Installed water heater and did a great job.

Professional and fastGave several tips on what I should do to HVAC to keep in tip top shape.

I wont be calling Christianson anymore.I moved into my new home about a year ago and recently noticed that our upstairs was about 8-10 degrees warmer than the downstairs. I did some research online and came to the conclusion that the upstairs damper was stuck closed and perhaps even the downstairs damper was stuck open.The first technician that they sent out forced open the closed upstairs damper but it didnt seem to help at all and all he said was your house is too big and there are too many registers. That doesnt explain no air coming out upstairs and a lot of air coming out downstairs.Finally, the second tech came out to replace the dampers and motors. While testing to ensure that the dampers were opening and closing properly, I mentioned to him multiple times that the amount of air coming out of the registers downstairs didnt seem right now. It was basically the opposite of my previous problem. He just puts his hand in front of the register and says its fine and again with the your house is too big argument and rushes out.I had some people over a couple of days later and the temperature downstairs starts crawling up... 78, 79, 80, 81... and people are complaining. I decided to give them a call again to check out whats going on. Before the scheduled appointment I had a friend who works in HVAC come out and assess the situation. He mentions that its probably a combination of leaks and the downstairs damper stuck even though it was just replaced. He helps me by patching some of the leaks and said it may help a little but that I should have them come correct the work from the previous service.The same tech from the second time came out and I told him what was going on. He immediately comes back and says did you put some sealant around the damper motors? and I said I had a friend over who sealed up some leaks. Immediately he rolls his eyes at me and says thats why its not working. I reply with No, it wasnt working before that. He removes some of the sealant that was applied and after checking the registers, theres still no air coming out. After a back a forth he decides to go out and get some more equipment to see whats going on. I decide to go up in the attic with him because I know thats not what the problem was. I just stand there and watch him fidgiting with the damper motor wires connected to the control panel and what do you know... It starts working...Finally after 3 weeks its all back to normal.Your techs really need to stop acting like they know everything and start listening to customers. I asked for a different tech the third time and they sent the same one. Good luck with your business, but I wont be reaching out for help from you again.

Didnt show up! Also they dont deal with clients that are using their Homeowners Claim Insurance for payment.

Prompt, courteous, efficient and quick. There is nothing else we could ask for. Thanks to James for a great job.

If you find a reliable, honest HVAC company, stick with them. Christianson is one of those companies, and I wont call anyone else for service or repairs. When our AC went out in the middle of the summer (and I was 8 months pregnant), they managed to get a whole new system installed within 24 hours - and at a very competitive price. They always send the same tech to do service calls, so you get someone who knows your system, and who you can trust. I highly recommend this company for all your HVAC needs.

Chad was great. Highly recommend him for any HVAC service you might need. We enjoy working with the entire staff.

Best HVAC company Ive contracted with

Always great service and the technician is as good as they come. Exceptional service thanks.