I want to give a special thank you and shout out to the Casa Mechanical Services Team. Beginning with the HVAC consult, onward to scheduling, and ending today with the installation of a new unit my personal experience at every touch point was awesome! Special recognition to Rey, Paul, and Diego shown in the picture. They did a great job!With much gratitude,Lisa Dawson

I have used Casa Mechanical twice in the past year for replacement HVAC systems in both commercial and residential applications. On both occasions they were on time, competitively priced and executed a professional installation. The professionalism didnt stop with the installation of the units. Aldo and his crew thoroughly checked each units mechanical functions ( including checking all drain lines), explained how the new thermostats operated as well as cleaned up both the attic and downstairs work areas. In this day of high prices and low quality, its encouraging to find a company that applies old school values to new age technology with outstanding results.

Casa Mechanical arrived at my home to service my AC unit, their technician proceed to break my unit. Casa Mechanical informed me that they didn’t have the parts needed to fix the unit, and would not have the part for another 4 days. If you want timely and competent service, do not call Casa.

Wonderful office personal. Special discount pricing if both ac and plumbing service agreements are purchased together. The service techs arrived as scheduled. The techs were very informative on the systems in my new home and did a complete checkup/inspection with everything. Thank you Casa for the wonderful services you provided.

Missing parts in HVAC, Plumbing leaks , water heater has black stuff when hot is turned on. BE WARNED

I have had over 4 other companies come out to fix my homes humidity issues. No one could figure it out. Finally after reaching out to Casa, Vicki sent the most amazing tech to my house. Raul, came in and after a few mins and changing some things out home feels like new. I will definitely be using them again.

Quick and attentive. Very professional and courteous

This is the second time we used Casa Mechanical to replace water heater, both were under warranty! The first time was no problem and the cost of labor was less than hundred dollars,, which was in 2019.. Last week they replaced my other water heater and it cost over $1000. I don’t understand the difference in price and no explanation from them. It took them less than an hour to do the work.

Wanted to upgrade our kitchen sink, called up to casa and they were very helpful with finding us our perfect sink! Justin came out and were extremely efficient in installing our sink and it took no time at all!

Casa Mechanical was referred to us by friends and we could not be more satisfied. Needed an entire new heating/air conditioning system including duct work. The sales representative, Gino, was at our house 2 days after we contacted Casa, explained what was needed, and had our installation appointment set up as we requested. Never felt like we were being pressured into the sale. The installation crew under the supervision of Aldo was amazing. Two crews came out and were able to complete the job in one day! They were on time, professional, and cleaned up after the work was completed. It is hard to decide who to choose in general , let alone when you need the job completed quickly, and especially when spending a good chunk of change on a project like this. Without a doubt we are very pleased and would recommend highly!

Our A/C was not working properly. The unit was always running, but not cooling the house. Casa sent Paul and his team to my home. They were prompt, polite and efficient in fixing my A/C.

With that said, their technicians on the HVAC side are great, plumbing not so much. Disappointing that their phone staff can’t put on a slightly more polite and professional hat.Have a maintenance contract with these guys and their phone staff is condescending and rude. Had this experience several times, so it’s not a one off. They will cut you off in the middle of a sentence and talk down to you. When you call them, the wait times are ridiculous. When you try to get them out for an emergency, they will push you around for days. If you ask to speak to the plumbing manager, Joel, they will transfer the line and he will not even come on the phone. After leaving multiple messages for an emergency, he doesn’t even call you back.Overall a very difficult company to work with.

This company installed the HVAC system in my new home. There was initially water in the pan upstairs on my walkthrough, they came by and said it was fixed but a month later I had water leaking through my ceiling, saturating my drywall, and splitting the paint. I found the problem and elevated a drain pan that was not visible at first glance. They came by, didnt check the system, and said my fix was sufficient even though I am by no means an expert. My super asked me to have them come out so I scheduled a time and they failed to come out. I called again to see why and they told me if there was no visible issue then they would not come out without charging me. So overall they were completely negligent and think that someone with no HVAC experience is suited to fix their incompetence and now I have to do a dry wall and paint repair. Customer service and technicians both TERRIBLE.

Casa is a true customer focused small business you can trust. We called them, based on a neighbor referral, to look at our heating not working. They determined the heating was fine, but the nest itself was malfunctioning. Instead of giving us a big bill just for coming out, they said they were happy to help and not to worry about the call! Being in customer success myself, I was very impressed and grateful. They didnt try to fix things that didnt need fixing, didnt leave us a big questionable bill, and they were utmost polite and professional, looking out for our interests alone. Absolutely recommend - wonderful team - honest! Thank you, Casa!!!

They installed water heaters in our house last year and everything was fine until the freeze in February. At that time one water heater burst and they have yet to help fix or replace our unit. It is almost May as I write this. Joe the manager will not return calls and they have been absolutely unresponsive

I bought a newly built house. Due to an installation error with the duct work i had to have them come out and fix the issue, under warranty for the home, for the system they supposedly installed. Next year the ac compressor dies and again the fix it under warranty. Now the supposed duct the fixed has the same issue again, 3 years later, because the tech they sent out didnt fix it properly. The duct is separated by 2 or 3 inches from the upstairs duct and they wont send someone out to fixed their screw up for free because its no longer under warranty. I would at least hope that a company would stand behind its techs and fix the mistakes they have made. When your looking @ $85 for 15 min of work that is just plain rediculous. Attached are the best photos i can get of the duct in question.

We recently moved into a new home 6 months ago. We began smelling gas coming from our water heater one day and BRETT was on site in less than an hour. He was extrememely professional and attentive to the leak. Explained/showed where the gas leak in the supply line was. All fixed in 10 minutes! Highly recommend Casa Mechanical Services! Yall have a new customer for good :)

CASA mechanical installed our AC into our home when it was a new build in 2015. Last year, our AC had a difficult time keeping up with the triple-digit heat. So to be proactive, in May we asked CASA to come out and do a service check on our unit. We were charged nearly $300 for no repairs but got a clean bill of health. 3 months later, and its 85 degrees in the house. I call CASA, and they tell me that air conditioners can only cool air up to 20 degrees so if its 105 outside it makes sense that it would be 85 in the house! And that there probably wasnt much they could do but they could send someone out (for another fee) but it would need to wait 2-3 weeks.So I call a local guy and he gets in there and finds the problem right away. A coil in the refrigeration unit had rusted out so bad that it was leaking oil. Something that obviously didnt happen in just 3 months. So how did CASA miss that ?To add insult to injury, the unit we purchased from Lennox usually comes with a 10 year extended parts warranty, it just needs to be registered. Usually the mechanic that installs it would do that. BUT CASA DIDNT. And because they didnt register our unit, the part that would usually be under warranty after 5 years, ISNT UNDER WARRANTY.So why is it that not only did CASA cost us $1800 on a part because they failed to do a simple task of registering a serial number online, MISSED a major issue when they came for a service call in MAY, or told me a BLANTANT LIE about how its normal for a house to be 85-88 degrees inside with the air-conditioner running full blast when its 105 degrees outside??

My just built home Hvac was done by Casa.. and I am extremely disappointed! First cold spell last year my heat did not come on, after the service man came, he confessed that the fan CUT THE WIRING!!! So he just taped it up, and it started back up. Now today, when it’s 43 degrees, heat not working again... so I call, the service rep was extremely derisive and would not even try to get someone out today...I am a school teacher and essential worker, and can not take off, so she says soonest she has is Thursday , and could not put me for after 4... and no weekends! There was no effort, did not try and call a tech in my area to even see if it was possible. So non honoring of warranty, no possible flex or effort put into getting my heat on after their unit has history of issues, and workmanship that resulted in documentation of cut electrical wires..And if I wanted service call it’s 88 dollars for the first 15 minutes?!?! And 22$ every additional 15 minutes?!?!Seriously?!?! Beware!

Moved to a new home 3 months ago, Casa had done the initial plumbing. Didnt seal the pipes well that caused leak in the attic.Tankless water heater broke during the freeze. Casa quoted $3200 for replacement! Part is about $900, so thats $2300 for labor, for a job that takes 25 mins?!. I had a certified plumber do it for $225.

Gino Heineman was amazing!! He was helpful worked around our schedules and gave impeccable service. The installers did a wonderful job, left our home clean and made for a painless (as possible) installation process.

John Longoria came out, used protective gear, and kept his work areas clean. He explained my problem with air flow and vents and how to maintain upkeep. Also gave suggestions we will do for upgrades to our HVAC and was very friendly and professional. An asset to his employer.

Worst customer service ever. Paid them for 13 years to service my AC and plumbing (after install in my new house). After multiple problems with AC backflow into my bathroom, the upstairs bathroom flooded, causing thousands of dollars in damage, while on vacation. This is after they were just out to service the plumbing and AC. They denied any responsibility and would not even waive their $109 service fee for coming out and fixing what they should have fixed a few weeks prior.

Evan and the folks at Casa were incredible. They helped us out when both of our air conditioning units went out. Evan was so responsive to our needs. He came over the same day I called Casa despite it being a very busy time of the year for them. He quoted us a very reasonable price, much more reasonable than some competitors. He also personally returned to our home and installed temporary AC units to make our home much more comfortable. A few days later the install team showed up exactly on time and replaced both units. Evan was very responsive throughout the entire process and followed up multiple times to make sure we were pleased. I would not hesitate to use him or his company in the future.

Their customer service is lacking. The women that answer the phones are so rude.

Super fast scheduling and they can do that...

I live in the country and experienced a heater issue, I called Casa Mechanical with my issue. The service tech showed up as promised, diagnosed the problem, ordered the problem part, installed it promptly and I was soon back in business with heat on one of the coldest days of the year. Thanks again to the Casa Mechanical staff, from management to service techs.These guys are TOP NOTCH in my opinion!!!!!!Thanks again from David Hansson

I have had Casa Mechanical work on my ac twice, two different issues. The people who came out were extremely polite, knowledgeable and professional and fixed both issues quickly. I highly recommend this company.

Great Customer Service. I sent Joe a picture of my broken 12 year old tankless water heater and he identified the new unit I needed and it was ready to pick up in less then an hour.

Tom from Casa Mechanical was extremely helpful in providing services. Would recommend again.

Terrible Service. We were stuck with Casa because our 2019 built house is under warranty, but weve since decided to pay out of pocket to avoid them coming near our HVAC system again.They replaced a faulty dampener they installed at build (the thing looked like it was hit by a bus - pretty shoddy workmanship to install something like that), and I dont know how they managed to bungle such a simple fix, but now when the AC kicks on, its SO LOUD that it drowns me out during phone calls. Loud like an idling truck engine, with a screeching sound behind it. Im so glad that now I get to sit in a house that currently 94 degrees (and rising!) so I can be heard on my work calls.Seriously, I dont know how they did that. If they didnt have a team available to do this very simple swap, they could have told me. I would have gladly paid out of pocket for the benefit of being able to run my AC during the day. In Texas. When its a million degrees.

I dont recommend this company. Unfortunately, I had to deal with them due to warranty. The grinder pump they originally installed seems to be the wrong one for the area. Ive had many issues with it although they confirmed on a couple of occasions that its installed correctly. Theyre not responsive, and the techs I had to deal with were not friendly or even seemed competent to do the job. Get help from somewhere else in the area.

It will be an understatement to say that I am completely satisfied.Evan and his team at Casa Mechanical provided me with constant guidance and support time and time again.The work provided - installed two HVAC units in our condo - was absolutely flawless. They have delivered on time and below the the quoted amount. Yes they passed on to me the savings from the manufacturer with me even asking.I have been using Casa Mechanical for plumbing and maintenance for more than 6 months now and I cannot be more pleased with their professionalism, honesty and punctuality..Truly a 5 star service across the board.Thank you Evan

A/C went out last weekend, so we called Casa. The customer service rep was very friendly and got us scheduled right away. Dennis and his crew showed up on time and did a great job all the way through. Once the install was complete, they cleaned up and even put my attic stairs back better than they were before. Will definitely use Casa again.

Delivering there was no problem, I was unloaded very quickly, and they are really nice.

My first time ever dealing with replacing an AC in my condo, I got several different quotes from places and I finally had a friend recommend Casa to replace my AC. I called and talked to Gino on the phone, and sent him some pictures of my current system. Within minutes, he sent me a text back with a quote that beat every single quote I had gotten so far. A few days later the technician, Xavier showed up to my condo with another technician and changed out my whole system in less than a day. I highly recommend Casa if you run into AC issues, save yourself some time and just call to get a quote, they are awesome.

Casa Mechanical is contracted to do warranty work on our home. They have come four times in the last year to fix the same issue. The same tech comes to my home every time, and is always surly and unprofessional. On his last visit he told me that he wished they would just tear down my house.The same tech is in my home today (fixing the same problem as last time, the time before, and the time before that) and entered not wearing a mask. He gave me a surly response of Really dude?Their dispatch team is also extremely unreliable - i was called at 9:30am saying that the tech would arrive in 20 minutes. My appointment window was 8am to Noon. The tech arrived at 11:57am.

I had an AC and furnace put in my house. They came in the morning, worked through lunch and finished that day. Every one was so nice. My sales rep Evan was amazing. I will definitely use them again and I will refer Casa and Evan to my friends and family. Thank you Casa Mechanical!

Provided an Excellent Worry Free Prompt Service Call to rework an exposed wire that was causing short in main outside unit. Very Courteous and Friendly from the call back of the scheduler to the reminder call for their arrival time to the awesome technician that found the problem ! Have already recommended CASA to everyone I know! They CARE about your COMFORT !

When our home was built, the A/C unit they installed for the upstairs was faulty and didnt pass inspection the first time. After they applied some sort of fix, it was able to pass, but it was November and cold out, which the inspector noted in his test. As soon as the weather warmed up, we noticed the unit was still faulty, so we had them come out to fix the unit again. Then we had them come out a third time to take a look at the unit because it wasnt working, again. Now that its started getting hotter again, we noticed the unit is basically non functional. I called to have them come out and take a look at it. The woman I spoke to said we are out of warranty and they charge $87 just for the first 15 minutes, and an additional $20 for every 15 minutes after that. I explained to her that this has been an ongoing issue ever since the home was built, and she stated the last time they came was in November. I told her that we didnt know the problem still existed considering we just started noticing as its gotten hotter the last few weeks. Her response: Its hot in Texas 9 months out of the year. Im not really sure what she aimed to accomplish with her comment, except to be flippant. It seems like they just applied temporary fixes on our unit long enough to wait out the warranty and then want to charge us to come out again. On top of not standing by their warranty and actually taking care of the problem the first three times, whoever I spoke to had terrible customer service and sounded completely annoyed and put out when I didnt want to accept that now I have to pay because they were too incompetant (or deliberately didnt fix it). This is the company the builder used for the A/C, but its not a company I would willingly work with.

CASA did a great job for me! Evan and his staff were great to work with and did a super job on my house as well as my rent house. Evan and staff went above and beyond to make sure my family and tenants were taken care of in the heat of summer! Not only did they install a great unit but they also were by far the best price as well. I will recommend Evan and his staff any day!

The 3-man team that installed our new HVAC system at our house were pleasant, efficient and very professional. The cost for their work was by far the most reasonable for the work provided. We would highly recommend using Casa Mechanical to all of our friends whose AC systems will need to be replaced soon.

I’ve had Casa maintain an existing unit as well as completely replace an entire upstairs and downstairs unit. Their pricing is very competitive and they were even half as much as competition you hear on the radio on the full system install. They typically bill in 15 minute increments and that definitely works in the customers best interest.

Aldo and his team mates were punctual, professional, and told me that he takes care of his customers as though it was his own home. I appreciate that. We had the full HVAC unit and Plenum replaced. They put down a painters tarp while working, cleaned up all the mess and gave instructions on how to maintain the unit and set the thermostat. The next day the gas water heater was not coming on. They had a worker going home that was able to stop by and turn on the pilot light. Thank -you! CASA Mechanical for taking care of the situations!The pricing was a great value over the competition with great service! It matters who you go with.

These guys are the best. Replaced 2 five ton units for me and were done early. They were responsive every step of the process and I couldnt be happier.

Very unprofessional and borderline shady. Lennar chose these crooks to install the HVAC on my home in 2017. 2019 comes and the HVAC experiences a failure just outside of warranty. The warranty is contracted through ABC Contractors. Initially it was thought to be the heat pump, but later they came to find the Honeywell Ventilation System was improperly wired which caused multiple parts on the HVAC system to fail prematurely resulting in multiple return visits. This home currently has no heat and its 30*F outside. Casa refuses to own up to the wiring issues during installation stating that the HVAC system functioned for 2 years. In reality HVAC systems are supposed to last a minimum of 10 years trouble free short of a disaster. Most average about 20 years. Im heavily considering just speaking to an attorney over this.

Evan and his team with Casa Mechanical have done a thorough job of listening, educating, and installing our new A/C unit. No one wants to have to make such a large purchase; however, Casa Mechanical has worked hard to be sure to give us all A/C options without a high pressure sales job. After receiving a total of 4 bids from various vendors, we felt Evan was very honest and straight forward with his information and bids and brought out the best installation team to get the job done! We highly recommend Evan and Casa Mechanical.

Had a new central AC unit installed this week. Crew was efficient and helpful. Cleaned up so that we did not even know they had been here. Would recommend highly.

I have to give Casa Mechanical a more than 5 star review. Sandy in the Round Rock office took VERY good care of me!!! Our AC went out and they couldn’t get me in for a week because of their work load. Well, Sandy was able to fit me in the next day because of logistics, so it works out great!! I have done a lot of business with Casa, and they do not disappoint!! Sandy will do what ever it takes to get the job done, and have the best customer service in the industry. I highly recommended Casa to everyone that needs HVAC and plumbing done!! They simply are the best, especially Sandy!!

Had a service agreement that was not honored. Called for a repair and was told since I did not have a service agreement that they would not come out on weekend. Avoid this business because they took my money for the agreement and did not follow through.

Workers were very professional and great to work with! Evan was knowledgeable and very helpful! Work got done quickly and we had our AC back in no time. We recommend this company highly to our friends and family!!

They do an ok job, Ive had them out a few times because our warranty is through them and every time, I have to take off work and wait for them to come at night. Its so frustrating to lose out on work because they cant get a better scheduling system. They need to give customers a 2 hour window of when they WILL be there so customers can still work in this hard time and not lose money. This company needs to reevaluate their scheduling. Now my evening plans are ruined too because Im still waiting at 6 pm when told they will come after 12pm.

Casa Mechanical recently installed a new HVAC system in our home. They came out and assessed our current system and made recommendations to improve the airflow throughout the home. They designed a new system that greatly improved the air circulation and cooling efficiency in our home. They are a great company to work with. Very professional, competitive pricing and a pleasure to do business with.R.WoodsThrall, TX

Casa did the plumbing on our home when it was built in 2015, and came out several times during the warranty period. They were responsive and professional but just didnt do good work. Sink fixtures that came loose 3-4 times during the warranty period would get band-aids just to get them through the warranty period no matter how many times we complained. Shower heads that leaked and got replacement parts still leak. Here we are five years later and we have to get other plumbers to do jobs that Casa came out three times to fix.Im sure that these guys are fine for some jobs, but in hindsight we wish wed just gotten somebody else to begin with.

Excellent experience from start to end with Casa Mechanical. We had an older A/C unit that was struggling to cool our second floor. It was leaking the R-22 refrigerant, which is being phased out by the Federal Government. After researching the matter, it made sense to replace the unit, even though Casa offers a very fair deal to recharge these units. Evan was fantastic to deal with and gave us all of our options and his recommendations. I cant imagine a better person to work with to address an A/C issue. Everything was explained thoroughly and the work was done in one day just a few days after we made our decision. The crew lead by Gus was also great to deal with on the day of the install. I just cant say enough good things about Casa and will certainly be a return customer. I also really like how it is their crews and employees that do the job and the work is not sub-contracted out. Choose Casa, you wont regret it!

We have used Casa Mechanical since 2012 in our previous house. Also purchased a new variable speed unit from them from the current house AC became more expensive to fix than we could tolerate. Love this current unit. We have the annual maintenance plan with Casa and their service personnel are professional and efficient. I would recommend them to anyone in the north Austin, Cedar Park, Leander, Georgetown, Liberty Hill areas.

Evan, Paul and the entire team done an excellent job installing our new AC system. They were very professional and went above and beyond and met every expectation and more. The variable speed Trane system they installed is awesome, keeps our home very comfortable and its extremely quite. They were also very competitively priced compared to the competition which made the entire experience even better. I would highly recommend Casa Mechanical.

Casa Mechanical installed our system when we renovated our house in 2014. Joe Pringle was our salesperson - he was available personally for follow up, and any issues we had with the system have been handled professionally and quickly. The Casa techs are very friendly and helpful. I would recommend Casa for any of your AC needs. GM

Evans team did a great job. They only way we knew they had been in our house when they were done is that we had ice cold air coming from our new AC units. Excellent service and unbeatable value.

Great experience. Evan gave me an excellent quote, and that was exactly the amount of the final invoice. The work was done on the day promised and the workmen did a great job. I had them replace my daughter’s a/c shortly afterward.

The experience with Casa was excellent from the bid we received from Blake early on, to the exceptional work done by Dennis and Cole to install a 1-ton mini-split system with cassette in an apartment we have on our property. The craftsmanship was super, they cleaned up everything and made sure we knew how to run the system and take care of it. They even took care of another issue we had with a thermostat inside of our home while they were there, going the extra mile. I would recommend Casa for anyone looking for a quality HVAC company to work with.

I was very pleased with the efficiency and communication provide from the installers and Evan the sales rep. They were all very friendly and installed the unit the same day. I would highly recommend Casa Mechanical Services to friends and Family.

Evan (sales) did a great job with assisting me with my AC needs. Evan came over to install 2 wall AC units to keep me comfortable until they were able to install a new AC, which happened the following day. The team that installed AC (Paul, Mario and Wes) did an outstanding job - great communication through the whole process! Thank you Casa Mechanical!

Evans team did a fantastic job. The team showed up on time, were beyond efficient, installed a replacement air conditioning system in our home (on a record high temperature day) were tidy, courteous and at the end of the day, we had cold air. We could not have asked for a better installation. Thank you!

Evan was amazing! Extremely professional and helpful during the entire process of having my AC system replaced, answered every single question I had and even address items I hadnt thought of.Paul and his crew did the install and did a fantastic job. The crew was so respectful, professional and very detail oriented. They cleaned up after the job and took away the old unit and all debris and packaging from the new one. They even did a spot check to make sure no screws/nails were left behind in the street/driveway/garage. Very knowledgeable, efficient, and thorough with their work.Replacing the system was one of the best decisions Ive ever made and having Casa do the work made the experience quick and painless and they gave me a great deal!

Casa Mechanical is an honest and trustworthy company. We had an issue where the mechanic thought he had fixed the problem and it turned out to be something else and they sent a tech back asap. I recommend their maintenance program because your AC/HVAC systems are evaluated each season and if you have a problem they get out to you very quickly- you become a priority in their scheduling. Excellent company!

The absolute best experience from start to finish! HVAC is such a stressful decision anyway. The crew at Casa, especially Evan and Lane, made it so easy. We could not be happier with our decision. I highly recommend Casa Mechanical for all your home service needs!

I could not leave a better review if I had to. From start to finish Evan Young (our sales rep) made everything flawless. He came out quickly. Spent plenty of time going over our options and energy savings. I naturally had follow up questions. He was super timely in texting me or calling me back. Installation day came. Evan showed up that morning just before the crew. They showed up on time. Completed the job in exactly the time frame quoted (7 hours for both systems). The crew were excellent to deal with. There was NO mess left behind at all. This company gets an easy 5 stars from me. I am glad to have them doing my annual service and will continue to use them anytime I have an issue.

Without a doubt, Casa is the most superb, professional, knowledgable and accommodating in the plumbing business!We had our house on the market and no longer living there. During inspection it was reported there was no hot water. We had ongoing issues with one particular water heater, but were insured it was fixed (after inspection). Just 5 business days before we were scheduled to close on our house, we discovered there was, once again, no hot water!Understandably, I was extremely upset to the point of tears as the buyers could have easily backed out of the transaction and/or sued us if we didnt disclose and get it fixed before closing! This would have left us in a financial ruin! The warranty on our hot water heater had also just expired! Due to the short notice of only 5-4 days to get this turned around, I reached out to an executive team member who not only got someone out the next day....but replaced the water heater for no additional charge!!! My husband is a retired plumber and even he was shocked...had never heard of such wonderful customer service without any hassle! Their customers truly do come first!Thank you Casa and team. Im just so happy and relieved to know you installed the systems in our new house build. Im even going to start another regular service contract with yall!!Thanking you and God bless you!!!Suzanne & William

Evan with CASA Mechanical was a pleasure to work with throughout the entire process. He was on time to provide an estimate, quickly responding to many questions via text, and at final inspection of installation. The installers were great as well. It was an all day project. While they were here, they were polite, clean and thorough. The lead installer showed me the new system and went through the process of changing the filter and how to maintain clean condensation pipes. Highly recommend CASA Mechanical!

Casa Mechanical was the HVAC installer for my new home build in San Antonio. Recently (5 years later), the main drain line clogged, but the secondary drain line failed to drain the drip pan. Period. I checked the end of the secondary drain line (by the front door) and there was zero moisture on the ground and the doormat was completely dry, despite water dripping down from my ceiling underneath the HVAC system. In the attic, I observed that not only did the drain pan appear to have a hole in it, since it was not actually overflowing and yet water was dripping steadily from my ceiling. Because of the excess water in the pan, I noticed that the drain pan was not anywhere near level and the sensor to shut off the AC for instances exactly like this was at the upper end of the tilted pan, rendering it effectively useless. The pan would have to be overflowing on the opposite end before water ever touched the sensor. I used a wet vac to withdraw moisture from the pan, about 2 gallons, and then unclog the primary line myself.I contacted Casa Mechanical on 6/22/2020 about the failed secondary drain line, pan tilt, and the worthless sensor. They gave me the number for David Trinidad, the manager down in San Antonio, TX, whom I called the same day and left a voicemail. I spoke with him two days later and described what I felt was a botched installation. He assured me he was going to have his office schedule an appointment. This was 6/24/2020. Considering the season and the pandemic, I decided to give them time. Its now 7/16/2020 and I have yet to receive a call from David or their main office. I called David today and informed him of my actions.The original agreement (with David) was that their techs would arrive, assess what happened, and determine if it was an issue with installation or if it may have been the result of another contractor on site post initial HVAC install. If the latter, there may be fees for repair, though Im inclined to argue that knowing that that is possible and not following up once all other contractors have finished is poor quality control. If it was determined to be an issue with installation, he would wave any fees.

Unprofessional, rude, scandalous and their knowledge of HVAC is zilch. Stay away from this company. Youve been warned...

Your driver was texting and driving this morning. Not just a little either, they nearly drove off the road twice.

I have had Casa Mechanical install a water softener, pressure regulator valve and had them out to troubleshoot a water leak in my house. I am also now using the maintenance program for flushing my tankless hot water heater. Every time they are shown up when they were supposed to and the techs were polite, professional and helpful. Based on all of my experiences they are now my go to company for any plumbing work I need done.

INCONSIDERATE CON ARTISTS.i was working on a jobsite with only myself and my co worker, no home owners or other crews around. I walked around the house to our work truck for just a few minutes to get the material i needed to finish my task at hand, and when i came back my drill was gone as well as the casa mechanical truck that parked in front of our jobsite right before i walked around the house. I called the main office and informed me that the employee saw my drill, and did NOT see anyone else at the jobsite, but didnt take it. So in conclusion they said there is nothing they can do it about it.Apparently the man in charge, Jim Stokes will not even return a call. Very disappointed to hear that several other employees from various companies have similar stories involving casa mechanical. BE AWARE.

We have only had wonderful experiences with Casa Mechanical. We just had our 22 year old Trane replaced with a new one and they gave us a great price and warranty. The guys did great work and were very fast!

As most negative reviews here, CASA was contracted to do our HVAC and plumbing in our new Lennar home. 2 year warranty for everything. Have had minor issues with plumbing that are not fixed or patched like others say, and even a yard leak with piping that cause ridiculous water bills for the next year to come due to winter averages.HVAC system has also had issues, and have had to reset the furnace myself several times when not turning on and was told they couldnt do anything unless it happens again.MOST RECENTLY, we were coming up on our 2 years in our new home and our HVAC was not cooling properly and blowing hot air before it cools eventually. CASA sent someone out, who ultimately said our freon levels were low and refilled our system. I asked shouldnt that not be happening with a system under 2 years? What would cause that? He said could just be a lemon like a car but did NOTHING to look for the actual issue.. my concern was our warranty is going out in a few weeks and wont be covered now. Wish I wouldnt pushed it more at the time.NOW 2 WEEKS LATER, our whole system fails, CASA says our warranty is up (by 6 days) and this is an unrelated issue so it isnt covered. Had another company come out and the entire circuit board failed on the unit in the attic.. going to cost us $350+ 6 days after our warranty... How convenient.Like others said... They dont address any real problems, just put on temporary fixes which screws you when your warranty is up. They should be taking care of this circuit board especially since I just had them out under 2 weeks ago, and at the LEAST should be coming back out to look for a leak since the freon was so low in a new unit and they did nothing to check for this when I called them out under warranty...

CASA changed out our a/c unit this week. Evan did a great job helping us pick the right unit for our home. The crew arrived on time and completed the change out in the expected time frame. Over all a great experience for having to have our a/c changed out in 100 degree weather.

I am very disappointed with the level of service that I had received throughout multiple visits while both under my house warranty and after it had expired. Ever since I moved into my new home, I have had to call out a service technician each summer for a mechanical failure. With this being the third year I had the same mechanical trouble with my AC not working fully. Either it would only work upstairs, downstairs or not at all. Each time the technician would come out they would spend less than an hour turning things off and back on in sense resetting the system. This treated the symptoms only and not the actual cause.Fast forward to this this summer, same issue with my AC not working. I called to have a tech come out to look at the device. He spent about a half hour at my place for which I was charged $105. The only thing he did was power the unit off and back on and replace the thermostat. This was on a Thursday. I find out later on that Saturday the AC goes off entirely.I had made an attempt to get a tech out again but schedules conflicted, and I missed the window. I called a different repair technician who was able to come out the same day. The individual spent well over four hours working on my unit to make sure it would start to work. He even ended up having to call in his boss to find out what was going on with the system.As it turned out, multiple issues had occurred including lose wires, a broken board, and low on coolant. They explained to me to get everything up and running with replacements it would be around $1000. I was very upset to hear the number. In all the times I had someone come out to look at my equipment from Casca Mechanical, not one agent went the extra mile to find out what was really going on with my equipment. If they had, I cant help but think the repair bill would have been less or even none at all. It is very frustrating that I live in a brand new house with everything being just over three years old and already a major competent has broken down.TL:DRIf your AC breaks down under warranty with Casa Mechanical, call a real technician to come out and look it over. Better to pay a service call around $89 than to have to fork over a $1000 due shoddy work.

I bought my home in 2011, Casa Mechanical did the work on my AC and the system in the attic. When we bought the house we took for granted that everything was great until now. Over the course of 8 years our AC has been messing up, so we decided to get someone to come out and do a service and we found out our worst nightmare. The first problem was, the AC capacitor was the wrong one for the 3 ton unit required. The second part to the issue is that over three months of having replaced the capacitor we still had issues. They also did not put the required amount of refrigerant.Turns out the regulator valve was the wrong one for the outside unit, so the compressor had to work 4x as hard. The other is that the system in the attic was not compatible for the 3ton unit outside. The problem here is that with all the parts, labor, and work to get the old unit which i mind you is 8 years old, which should lasts for 15-20 years, it would be cheaper to buy a new system which cost us over 10 thousand dollars. Yes we got discounts and warranties. My advise is this company is not qualified to do the work that other companies can do the right way. I am really disappointed and angry with this company with the home we bought because of the lack of professionalism and work they had done on our home when they were contracted to do so. Many thoughts are running in my head on how i should handle this and time will tell. The company I went with for the replacement is AirCo mechanical. Do your research before you buy a house and find out who done the AC work. I do not recommend these people. Also the service warranty went out 5 years after the purchase of the home. It is a shame for a company to work under these conditions.

Evan Young was fantastic! He explained the details of each possible system we were considering and helped us decide on the best one for our needs. I would recommend CASA without reservation.

Fraudulent company. Dont let your builder use them. Mary in San Antonio is very rude. They control your A/C in the cloud. Shameful!

TJ the AC Representative came to my house today. He was extremely patient in answering all my questions. He took the time to explain the system, things that might be taking place with my system. Very professional, knowledgeable and patient. Your customer service skills are truly amazing! Thank you Sir!!!

Evan and his crew were great- they installed three Heat/AC units and we highly recommend their work!

Brand new house with plumbing ISSUES all over it, countless times they have had to come out on warranty calls, there work is terrible and warranty repairs are worse. Most recent warranty return. For starters the tech was late, then he begins to ask of all other options that he could do to avoid him doing what he was scheduled to do. We replied with no. So as hes begins to cut the sheetrock out, he cut one the water lines and water spilled every wher because he did not shut water off first. After he goes turns off the water off, he realizes he does not have the correct part to fix the issue. So he has to leave and return again. He then began to fix the issue with a huge mess in the room and water all over the floor. I moved our washer outta the way so he could have room to work the day before, so he decides to use it as a work table and get appliances extremely dirty as well. Left out installation from the wall he cut out in a basket of clean clothes, left a huge mess, and was every unprofessional. I called the manager to explain what happened, be didnt seem to care much so I could see why his techs show this type of performance. The manager showed no type of consideration to my home, our appliances, or his tech doing such a terrible job. Will never use again and will not recommend for any one else to.

Awful company. Called them more than 10 times for the same problem on a new house. They would “patch and run”. They accused me of lying and never fixed the problem. Now, the system is out of warranty and I am looking at a $2,000 repair bill.Stay away from this company.

Casa Mechanical installed two new split units in my home this month. I am very satisfied with the experience. Casa went above and beyond in the installation at my challenging location. Evan explained everything that would be needed and done for the installation and all went as described. His team was courteous, neat and skilled. A crane was required to lift the units to a flat roof and his crane operator was really careful. I appreciated the attention to detail provided by Casas installation crew, particularly when they had to redo the set-up in one units closet location, after removing the old unit. I will recommend Casa Mechanical to all my friends. Thank you Casa for the attention to the details, I am very pleased.

Excellent contractor, I asked them to install a vent (exhaust) for my microwave to take out all the gases, odors and fumes from the kitchen in order to avoid false fire alarms. The technicians did a great work, they are very professional and now I do not have any alarm problems. Casa mechanical is highly recommended for your house projects.

Evan was referred to me by some friends that work at Trane. He was extremely detailed and thorough in his evaluation of our house before, during, and after everything was installed. The price was competitive based on 3 total bids that we received. Our house was a very complicated installation and they did a great job. His crew worked fast and our 4 new A/C units have been doing great. Highly recommend!

First of all, I had the appointment from 8:00 AM to 12:00 PM and for emergency response my wife went out and the technician shows up at 10:02 AM and I talked to him and I told him that my wife in her way back a few minutes she will be home my wife arrived at 10:06 AM he was left already, I called to reschedule the appointment they told me that they will call him and find out if he could go back and they will call me back after more than two hours waiting I called them and find out that they scheduled me for the next day without calling me.Next day when the technician shows up he was very aggressive and he told my wife that you have to be thankful that he didnt charge us for the day before visit. KEEP IN MIND THAT THE SERVICE WAS TO CHANGE A GROUND BOX IN THE FRONT YARD IT MEANS THAT HE COULD START TO CHANGE IT UNTIL MY WIFE COMES. Also in the phone call they told me that the box for $25, but the technician charge us for $60 and when my wife told him that she will call to verify he told her that he will charge her for the delay and when we called to verify the box price they transfer the call to a manager he is not at his desk or with another call, anyhow my wife paid what he said, but I will not hire them again.zero stars terrible attitude.

Evan did a great job educating us on the AC replacement options and the crew installing the equipment was very knowledgeable and worked efficiently during the installation of our upgraded zone system.

I used Casa Mechanical to come out and install a new hvac system in place of my 30+ year old unit. Also replaced some ducts in the attic. They did an amazing job and couldnt be happier! The unit cools the house very quickly and efficiently. The service was very friendly and very helpful in determining the best system for my house. The price was also terrific! I highly recommend this company.

The plumber from CASA Mechanical came out to my house after hours to fix an urgent problem. He was hard working, polite, and helpful. He correctly diagnosed the issue and worked tirelessly for 6 hours into the night to fix it. I recommend them.

I had a pretty good experience. They beat everyone on the price of the unit by a lot. I got a new model and the technician didn’t wire it correctly the first time and then came back and fixed it. They ran a comms wire to fix an issue and never finished tac-ing it to the side of the house. I would definitely use them again.Updated: Casa Mechanical immediately followed up on my review and has fixed the loose wire and put into conduit. I am really glad they are a modern company that uses reviews to keep a pulse on their standings with customers.

Evan and his team were fantastic from start to finish. We had him come give us a full inspection of our system before summer hit. He was very thorough at inspecting all aspects that contribute to the cooling/heating of our home and took the time to explain to us how everything worked. Afterwards, he gave us 3 detailed options on what could be done to improve our system and their long term capability. We ended up replacing our system which was quick, painless, and an absolute deal. My family and I couldnt be happier!

Excellent Residential HVAC System installation and quarterly service. We have used CASA Mechanical Services for nearly a decade (since April 2010) to service our residential HVAC on a semi-annual basis. The sustainment effort provided by their experienced maintenance technician focused on heating and cooling maintenance requirements depending on the period of year. More importantly, the effort resulted in a habitual relation and better understanding of upcoming costs. We had been expecting to replace our 13-year old HVAC system; but unlike many homeowners we completed the task on our time as a planned event. The relationship with CASA Mechanical Services: 1) resulted in an extended life of our HVAC system; 2) management of expectations on mechanical replacement needs; and 3) ultimately a reduced cost on replacing the Residential HVAC System. All of which was quality to the homeowner by the CASA’s front office, HVAC replacement technicians, and the service technician. Absolutely the way homeowners should be treated. Thank you, CASA Mechanical Services, for a job well done.

Evan and CASA Mechanical did an outstanding job of replacing both of my 12 year old inefficient Carrier units with high efficiency Tranes. Our HVAC systems have never been as quiet and comfortable as with the Tranes. Evan presented options for 3 different major brands and included making our ducting more efficient. They have been running for 18 months with no issues. I am very pleased with the new systems and would recommend CASA for any home owner.

Called at 9 this morning to see if I could get some help with the AC that Casa installed in my home 6 years ago. I have them come out twice a year to ready the AC or Heat for the next season. They always give me a window of showing up. Have always been pleased with the response and workmanship. Today I was told it would be sometime this afternoon and that they would call when they were 30 minutes out. I understand having to be worked in. Called at 4:30 to be sure I was still on list - receptionist said yes and that they work after 5 also completing calls. It is now 7:29. I wonder just how long a technician will work, because its dark and seeing the unit and the freon gauge should be interesting. To say the least, I am very disappointed.Mr. David Garza just left after adding 3 lbs. of freon. We had gone to bed when the call (9:15PM) came in that the tech was on his way - couldnt say no because the house was heating up. I do appreciate Mr. Garzas work ethic - he said he always does every call he gets on the day he receives them. It is 10:20PM.

My a/c went out Wed night at 730pm...by the next morning at 10am Evan from Casa was at my front door with window units until they could get my part in and fix it. Evan you are simply the best and so is Casa Mechanical!!!! My A/C was repaired that evening by 5pm!! What a wonderful team for awesome service. Thank you Evan!!!

Replaced heating and A/C units in October 2017. Best decision made, the system works better than the original units. Would highly recommend using Casa Mechanical and ask for Evan Young and his install team.