user
Golden Rule Alignment & Muffler
120 E McGaffey St, Roswell, NM 88203, United States
Appearance

Comments
Cr
Review №1

The owners and staff of this shop are awesome, caring people. I took my truck in for a tune-up and a new fuel pump and was extremely pleased with the work and fair pricing. Not only do they do a great job, but they are there to answer any questions you may have before AND after their work.

Sh
Review №2

What can I say about the Golden Rule Team🙏🏽Went above and beyond what I expected!!! Friendly and Timely👏👏👏 fabricated my exhaust without fail. Come to this shop😄 you won’t be disappointed

Gi
Review №3

Tommy and his vehicle service personnel are the best in town. Our family owns a total of 7 vehicles ranging from a 1995 ford van to a 2019 Honda; the Golden Rule provides the preventive maintenance, checks and services, and necessary maintenance repairs - for all vehicles.Tommy and his personnel are honest, ethical, competent and fair. Their workload is increasing, so highly recommend you make an appointment.

Ja
Review №4

They did a great job for me I had an oil change and I checked my pickup see if anything was wrong and I did a really good

Ar
Review №5

I was broken down outside of town. They were a great help even after quitting time! Golden rule isn’t just the name they actually live it out. Thanks guys.

Fr
Review №6

Dealt mostly with Tommy, he was very professional and had great customer service. He also offers Veteran discounts which is a plus. Took my 77 Dodge Pickup and had the mufflers redone, I’m very pleased with the outcome. Also the warranty provided of their work is amazing. I highly recommend this business, the prices are fair and the jobs well done.

Ra
Review №7

Best place to go for all your Truck or car repairs.Fast service A+Reliability A+Pricing A+After Sales Service A+

Be
Review №8

An honest trustworthy shop. They diagnosed the problem correctly and didnt over charge. I highly recommend this place for your mechanical needs.

Jo
Review №9

Fast and reasonable priced. Like that they show you bad or damaged part and talk over what they did. Parking lot a bit of a bother

Fr
Review №10

Got my Pathfiner fixed in and out! Great Job! If you need a new Muffler bring it here! Best price in town!

Ch
Review №11

Good price and theyre able to do what others are unwilling to do or are not equipped to do. Staff was very friendly and honest.

Cl
Review №12

Tommy and the guys are knowledgeable and friendly. The work is timely and done well. I highly recommend them.

la
Review №13

Very good service yes Sir

Ag
Review №14

They did a great job, were very polite and professional in person and over phone. They forgot to give me a call to let me know when vehicle was ready minor issue as to I had whole day planned out for it. My apt. Was @ 9am and didnt get call till after 4pm. They addressed that over the phone and apologized again not a big deal

Co
Review №15

Brought my BMW in to get a glass Pack put on, I clarified with Corey that it was going to be loud( 2twice I asked him) he answered yes. I pick my car up , guess who car isn’t loud. I asked him about it and his response is “I can remove the glass pack , put a straight pipe and charge you for it. What was the point of the glass pack if it’s quite as a mouse?

Ev
Review №16

Was told my cars exhaust would DEFINITELY be louder, was disappointed. The car sounded the exact same. $175 went to waste. I’m only 16.

La
Review №17

Everyone told me to be afraid of muffler places, infested with cheapos and sharks. They told me to expect high prices and long waits for trivial fixes. I was no doubt completely surprised and elated when these people did the job in A SIXTH OF THE QUOTED TIME for A FIFTH OF WHAT I EXPECTED TO PAY! They were all helpful fast and friendly and let me tell you, I was shook. Will not go anywhere else again.

Do
Review №18

Great company and family owned and operated!

To
Review №19

Great people

Ke
Review №20

My sons were traveling out west. They had a couple issues. First day the price seemed fair for a catalytic converter. The second day they needed an alternator. $600 for an alternator and some belts seems opportunistic. However, they were able to move on to Colorado.

Jo
Review №21

Justin and Tom were very professionals and caring.They did an excellent job in my vehicle.Very honest and friendly.I definitely recommend them.

Tr
Review №22

Fair prices, quick turn around and honest. Will go back should I need their services again.

Jo
Review №23

I came from artesia and they jumped right on my vehicle when I arrived. They werent busy but still. Very professional and polite. Gave me more than a fair charge and did great work to my vehicle. Will go back there for sure if need alignment or something else they offer.

MB
Review №24

These guys have an agenda. They say one thing and then plant the seed for a huge increase in price. Be very weary of them.

Me
Review №25

These guys are awesome... They are honest and reliable. I dont take my truck anywhere else. 😂

ca
Review №26

Had to get the clutch replaced on my wifes car a second time. The first time we had Tate Branch of Artesia replace it. They did a HORRIBLE job for VERY EXPENSIVE. We brought it to Golden Rule and were treated like family. The quote was 1/2 of what Tate Branch charged us. When we picked it up the total cost was actually CHEAPER than we were quoted! Clutch works awesome. Wife is happy. Life is good. Golden Rule truly goes by the Golden Rule and treats others like family. A+ 5⭐ rating from us!

Gi
Review №27

I highly recommend you bring your vehicle in if your engine light comes on!!!

Ed
Review №28

I had them install new exhaust on my F150 they do it 100%

DO
Review №29

This shop is wonderful... I brought my car in thinking it needed an alternator....they were honest....All it needed was a wire adjustment.I have an old car... I will be back...Thank you guys!

Ta
Review №30

These guys are awesome! Never have I felt so comfortable in a mechanic shop as a woman! They know their stuff and are very helpful!

Da
Review №31

Friendly, honest people, fair prices, and always busy. Make an appointment.

D.
Review №32

My Experience with this business started off from a recommendation from another Business there in Roswell. Started off pleasant and kind till I pointed out they botched the job. Things went pretty well south from there. Ive been in business for myself for over 30 years in various business ventures. If one single employee ever treated a customer the way I was treated, I would make sure they would be looking for a new job by the end of the day. Im referring to the tall kid behind the counter with the big mouth, he needs to learn the Golden Rule The customer is always right even if they are wrong. That is how businesses Stay in business.Roswell save your money, go some where else.D. Ward

Cl
Review №33

Professional service, reasonable cost

ro
Review №34

Tommy and the guys are always great

Ad
Review №35

Great guys and really great service

Br
Review №36

Super friendly. We were stuck in town, trying to drive through. They fixed up our RV. Super professional.True heros!

To
Review №37

Great labor rates. Quick thorough and honest service.

Xa
Review №38

Did a great job putting new pipes on my El Camino!

Je
Review №39

Great service and a fair price

Bi
Review №40

Because the web-page stated they were open but they were actually closed

Ma
Review №41

Just picked up nice though

Je
Review №42

Treat others the way you wanna be treated

An
Review №43

Tommy and the boys are real good

Be
Review №44

Best shop ever

He
Review №45

These guys are my go to mechanics.

Ki
Review №46

Great service

Mi
Review №47

Good job

Information
6 Photos
47 Comments
4.4 Rating
  • Address:120 E McGaffey St, Roswell, NM 88203, United States
  • Site:http://goldenrulealignmentandmuffler.com/
  • Phone:+1 575-622-5229
Categories
  • Auto repair shop
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations