I am a Returning customer to Roswell Infiniti. First purchase was in 2013. Most recent purchase, 8/6/2021. From the Departments of Sales, Financial & Service, I felt that my business was appreciated. I would like to acknowledge salesman, Quintin Burns. If you are looking for a vehicle, he’s who I would recommend for a seamless purchase. Thanks also to Reggie who’s explanation of extra coverage options were literally yes or no. No pressure sales.

I was greeted by the service manager John when I arrived. He inquired if I had an appointment then directed me to my SA. Since my SA Jasmine was still in training, she was being mentored by a senior SA Mark. He guided her through the process effortlessly. I needed 4 tires, alignment, rear brakes, and an oil change. I usually shop around for tires but I couldnt pass up this deal (money saved). I was informed by my SA that the tires I requested were not in stock at the time but I would be provided with a loaner vehicle in the interim. I was contacted by my SA a few days later and I was informed that my vehicle was ready for pickup. I arrived at the service bay, returned my loaner vehicle and waited to receive my vehicle. I really didnt need to inspect the work but you always trust but verify. the overall work performed and cleanliness of the vehicle was above par. Thank you to John, Mark, Jasmine and the other staff for making my visit to the dealership to service my vehicle stress free.

If I could give this dealership 10 stars I would!! I bought an Infinity QX50 and Erin Clark made it the best car buying experience of my life! Erin was filling in for the salesperson who took my call when I initially contacted the dealership. That person got credit for the sale so Erin really could have just phoned it in and gave me sub-par service, but not this chick! She went out of her way to make sure I was a happy customer before AND after the deal was closed. She helped me get the best deal on my trade possible (I know that used cars with low mileage are in high demand, but even factoring that in I got a REALLY great deal) and she made sure the car was in pristine condition even after I drove it off the lot. It was a 2020 certified pre-owned with a tiny scratch on the bumper, but Erin made sure it was painted and you would now NEVER know it was there. Then she put me in a 2021 loaner the same color as my car (because thats Erin) AND had it delivered to my house because I work from home and didnt have time to go back to the dealership during the week. Erin was a complete stranger when I walked into that dealership but she treated me as if Id known her for a lifetime. Im a very savvy car buyer and this by far was the best service that Ive ever received. If you are in the market for an Infinity in the Atlanta area do yourself a favor and go see Erin! Youre welcome!

I enjoyed working with Erin Clark. She made the purchasing of my new car enjoyable. She’s very professional. I felt no pressure from her. She’s knowledgeable, friendly and easy to work with.I would highly recommend her. She’s an asset to your company. You don’t want to lose her.I’m looking forward to continuing my friendship with her.

I loved the service I received at Infiniti Roswell. Erin Clark was friendly, helpful, and helped me find a car I love. I would recommend Erin to anyone looking for a new or used vehicle. Erin stayed in communication with me during the process, sent me updates and information, and made it quick and easy. I cannot begin to describe the level of satisfaction I had working with Erin, Tasha, and everyone at Infiniti Roswell. Tasha found me an interest rate lower than what my bank offered!!! This is definitely a dealership that makes you feel like family.

This was the easiest dealership i have ever worked with. I had such a wonderful experience in the purchase of my Q50. I found exactly what I was looking for and the process was very smooth and stress free! ERIN CLARK was very knowledgeable, thorough, and accommodating. I would highly recommend this dealership! If your looking for a detail oriented and a professional sales person, stop in and ask for ERIN CLARK !!

I have always come to this dealerships service department because of how great it is run. I can now say that translates 110% over to their sales team. My experience with Erin Clark could not have been better. She made the process of buying a new car as easy and seamless as possible! When the time comes for a new car I will be coming back here, no hesitation!

This is going to sound too good to be true, but Dominic is the REAL DEAL!This man should teach classes on salesmanship because in all my 40+ years I’ve never encountered this superior car buying experience. From the very 1st visit, he never just saw dollar signs with us. He truly listened and never made us feel like just another sale. For example, the purchase was for my young daughter who recently graduated college and is moving to another state to start her career. He immediately approached the sale as a father with safety assist and proactive pkgs in mind.Before you think he was just sweeting the sale price, he showed the same concern more than once when we shopped around and almost purchased from another dealer. He stayed on us, making sure she was going to have the same safety features.He was consistent in his approach, attitude and personality. Dominic is genuine, transparent and authentic. He never showed any frustration with our many questions, curves and turns. LOLWe didn’t think it could get any better until we finalized the deal with Natasha. She’s so professional, honest, smart, efficient and great at what she does. Most of all, she’s a kindred spirit. The entire process was also VERY well organized. They stuck to appointment times seamlessly!You can’t go wrong with Roswell Infiniti! Dominic and Natasha for the win!!!!!

Always professional and polite. Excellent dealership.

Sales staff was very good and professional. I worked with Bethany and Elizabeth and they did good job. When I accepted the offer and agreed to sign the paper, they took 2 hours to close the deal and they should have done little better by not making me wait for long period.

Tara was awesome from the beginning to end. Along with Wendell and Natasha, they made us feel comfortable and the customer service was one of the best Ive experienced. I would recommend them to anyone. Thank you and Im in love with my car!

Outstanding customer service! Wendell Colins did an outstanding job providing us the details we needed to make a purchasing decision prior to making the drive to Alpharetta. From beginning to end this was a stress free process. We love our Q60!

Great sales experience. I took the easy approach. I found a car on their website. I called to make sure it was available and started the process over the phone. It was really easy I dealt with the Finance Director Reginald to handle all of the financing. I had no hassle at all I made the deal easy for me by only looking for a car in my budget versus outside my budget then wanting to negotiate. The price was right on the money which is how car deals should be done to make it an easy experience.When I arrived the deal was finished up by Bethany Oliver super super sweet sales woman. She was busy with 4 guest at one time (which tells you she is good at what she does). Even being that busy she made me feel like I was the only there. Dealers get a bad rep because you just cant please everyone, but Roswell Infiniti has a nice process that again as long as you know what you are looking for and budget for the rest is easy.Thank you to the entire staff and especially Bethany Oliver for being a professional and all & all nice person.

Great sales team and staff , the call center is great. After that you will pay routine maintenance is twice the cost! An example oil change and inspection 99$ went to Nissan which makes Infiniti and exact same oil change and inspection is 49$ . Guess that’s what they mean by the Infiniti experience ! Search for yourself they never have ANY oil change specials . !!!! It’s all about $$$$$

Buying a car is the worst but with a great sales person it can make the experience so delightful. Erin is the best, attentive to detail, efficient and cares for her clients. I recommend her for buying a car any day!

I went this past Saturday night looking for a car. The whole team at Roswell Infiniti went put of there way to make it one of the best experiences ever! They were patient, kind, and fast! I would highly recommend them to anyone!

It was a pleasure working with Erin! She was ready with the vehicle I picked out upon my arrival and made the process painless and enjoyable.

Courteous and hospitable... Extremely pleasant to deal with.

I was pleasantly surprised by the exceptional service that I received from Dominic La Barrie. He was attentive to my needs and requests as a customer and made this the best car purchasing experience! He also went above and beyond to address all of my concerns and deliver my vehicle personally.Thank you, Roswell of Infiniti Team for exceeding my expectations! It was definitely worth the drive.

I recently bought a used car at Roswell Infiniti and I couldnt be happier with the customer experience. I worked with Dominic La Barrie, who gave me a good trade on my car.The team paid attention to detail and really made it a great experience.Would definitely shop with them again.

Buyer Beware. Purchased a QX80 from this dealersip back in May and was sold an $895 GAP insurance policy. A week later, we receive paperwork and a phone call from Natasha Patterson informing us that Wells Fargo had reviewed the loan package and needed us to resign paperwork as we did not need GAP insurance due to the downpayment that was made on the vehicle. Paperwork was resigned removing the GAP insurance and lowering the amount that was financed but I noticed that on my first statement that the original loan numbers had not changed. I was not happy with this but was told by Natasha and Reginal Johnson, finance manager, that the loan had funded prior to the second set of paperwork being sent in to Wells Fargo (who state they never received) and a refund check would be issued for the $895. I had no problem with this at the time but unfortunately, the refund never came. It has now been almost 3 months and I have had numerous calls and emails to Natasha and Reginald about this and have been given nothing but the run around about receiving my refund. I inquired numerous times who the GAP insurance was paid to and never was informed. Was told repeatedly that my refund was in process but no one would ever give me a date on when it would be sent. Finally, on July 9, Natasha stated that she spoke with accounting and that the refund would be sent out to Wells Fargo by the end of the month and she would update me as soon as she saw the check. Why it would take this long for a check to be cut baffeled me but I was still willing to give them the benefit of the doubt. Guess what, no response or update from Natasha, no credit on my August Statement and Wells Fargo had received no refund. Finally was able to be provided with the name of the GAP insurance company and phone number by Wells Fargo and contacted them this morning to find out what was happening. Turns out, no one from Roswell Infiniti had even reached out to them to cancel the GAP insurance until this morning after I emailed Natasha yesterday to inform her that my attorney was about to get involved. And the email notice that Reginald sent the GAP insurance on 8/3/21 did not even ask for the policy to be cancelled. Therefore, I was informed by the GAP insurance company to send them an email myself to cancel the coverage but that unfortunately, I would have to get my refund from Roswell Infinity as they charge a premium for the coverage and therefore a refund could not be issued by the GAP insurance company. I guess purchasing an 85K sticker price vehicle isnt good enough for the Roswell Infinity group and they take advantage of their customers? Maybe I negotiated to well and they need my extra $895 to make up for my skills? Maybe they had no intention of actually refunding it to me until I mentioned an attorney? Guess they can take it up with my attorney now and pay for all of my legal fees in addition to the $895 that I am due. You have been given more than enough time to rectify your errors and have failed to do so. See you in court Roswell Infiniti.

Wonderful customer experience working with Quinton and Reginald on my new car and trade in. Extremely professional and no high pressure sales. Most definitely recommend them and their dealership.

Great service every time I visit this place!

Dominic LaBarrie was an awesome sales consultant. Knowledgeable, personable, professional and well informed. He knew his product extremely well. He know the competitors and could make accurate and fair comparisons. Great guy to work with. Id buy from him again!

Awesome service! Everything went smooth and the sales team were very helpful and friendly.

We had a great experience here purchasing a used vehicle. The pricing was fair and the experience went smoothly. Wendell was friendly and easy to work with. We would come here again in the future.

I am very pleased with everyone there at roswell infinity car dealership.this is my second time I have bought from them and it is the best place to go to.thank you so much

Josh was excellent and easy to work with. VEry enjoyable car buying experience.

My wife and I purchased a car with Roswell Infiniti and the experience was exceptional. Anthony Smith was our Car Sales Consultant; he was very patient and walked us through the process. He even assisted with the functionality of the car and set up our bluetooth, seats and basically walked us through all the bells/whistles. Purchasing a car is a huge decision and he made the process effortless. I recommend that if you are looking to purchase an Infiniti, ask for Anthony.

Our experience at Roswell Infiniti was phenomenal, I would recommend this dealership to all my friends and family. When it comes to customer service your experience will be one to remember (the customer is treated like their family).

Erin was AWESOME!!! We have always been treated like gold at this particular dealership and well be back to purchase another couple cars soon. When we do it will be with Erin!! No its, buts or maybes.

Once again, I had another amazing experience atRoswell Infiniti. Erin Clark and Dominic La Barrie helped find theperfect vehicle for me and I greatly appreciate their attention anddelivery of outstanding service.This dealership has the most knowledgeable and dedicated team of professionals that I have ever known. They know how to take of peopleand I am thankful and very pleased.

The service department is awesome! Every time I schedule a service appointment they are always waiting for me and get me in and out without the high pressure of getting extra services done.

Possibly the best car purchasing experience ever. I worked with Josh and chose a great barely used Infiniti QX 60. Josh was a consumate professional. The car needed a few items repaired or reconditioned to meet my needs. Josh made a note of these items and followed through the fixes all of the way through the process until they were completed to or above my level of expectation. I highly recommend Josh and Infiniti of Roswell.

Infiniti of Roswell delivers the best quality of car options in town and offers the best customer service not only on day of purchase but throughout the lifecycle of ownership. Roswell of Infiniti is the true Center of Excellence! Erin Clark is the consummate professional!

Dominic was very courteous and extremely professional. Thanks to him, this was the smoothest car buy I ever had. He made sure I got the best quote for my trade-in and the monthly payment that I wanted. And because of this, I fully understand why this staff member is an award winning employee. Without a doubt I will definitely do business with Roswell Infiniti in the future. And I will recommend anyone I know to purchase from them as well. Extremely satisfied. 5 Star Service.

I went to there to buy a new OX60 but their service was awful. Salesperson was rude and arrogant. She gave me a wrong information but I don’t know why she was angry at me. I really don’t want to go there again.

Incredible Dealership and incredible service. If you want a no bs, no hassle, dealing only with folks who know what they are doing, car buying or leasing experience, head to Roswell Infiniti. Erin Clark is simply all Aces, as is Rob Prueitt. No silly, amateur sales nonsense here. Just people who know their cars and customers. Five stars are simply not enough.

This should be such a simple thing, but they are making it super difficult. I bought tires there in December 2020. Living in the metro area means that I always get road hazard coverage on any tire I buy from anywhere. We were out of the state when we got a flat, it was after 6pm on a Saturday, and we needed to be home for work on Monday. Everyone knows Infiniti service operations are closed after 5 on Saturday and all day Sunday. We had no choice but to get a new tire from another place. The new tire doesnt have the full capabilities of the one it replaced. Ive sent them the invoice from the tire shop and pictures as evidence. Ive been trying for 2 weeks to get them to replace my tire and refund me for what I had to spend on a new tire.

We purchased an Infiniti back in April from Erin Clark at the Roswell location. She was fantastic to work with! She was honest, very helpful, and never pushy!

My husband and I went in late in the day looking for an SUV. We are so grateful that Erin and Reggie took the time to make our purchase pleasant and easy. No pressure, no hard sale just super friendly, professional and accommodating. Thank you!

Amazing service and great auto purchasing experience. We appreciate your attention to detail in our purchase. Thank you so much Erin Clark!

Exceptional customer service!Summer vacation 2021 took a little detour to Infiniti. We love our 2012 QX56 but while en route to Atlanta from Hilton Head we heard a noise in the back driver’s side tire. We only had a few days in Atlanta. I called Roswell Infiniti on Tuesday, June 8 to see if we could get in for service before our trip back to Kansas City on Thursday. When I called, and explained our situation and our small window to get the car fixed she was very accommodating and got me in the same day! Mark Crutchfield was my service advisor and was excellent. He listened to the recording I had of the mystery noise, I provided him with recent history of service on my car, and explained our tight timeline. Mark kept me updated on everything they were doing to troubleshoot the issue. I appreciated the phone calls as he, his service team, and I tried to get the sound to replicate for them. I was pleased to know the service manager and a service technician were test driving my car to find the issue which they did! Knowing their service department was probably busy, I am very grateful for the attention to detail, the frequent and open communication, very fair price for the repairs and the determination to find the root of the problem - which they did. It is fixed - we got the car back the next day. The drive home was quiet! I am happy to know I can count on them again if I need service while visiting Atlanta. Even my service guy in KC has mentioned this dealership! Thank you!!

Second time buying a car here and once again had an amazing experience! Josh Andrews was my salesman both times and is so great and helpful! Bill Gray, the sales manager, was also amazing! Natasha Patterson helped with the financing piece and helped me get a great deal and is so much fun! If you are looking for outstanding customer service, great deal and to have fun while doing go see these guys!!!

Purchased a CPO QX 80 from Roswell Infinity, they were easy to work with and Erin was Amazing to work with. She had everything ready for me, even when I got there late, and then test drove numerous vehicles all day. She rolled with my requests without missing a beat, even though she had multiple customers in the showroom. I would highly recommend Erin and the Roswell team if your in the market for a new vehicle.

Very professional and courteous. I have not finished my transaction with them yet so I will come back and update later. However I will say everything was smooth thus far.

Absolutely an enjoyable car buying experience. Our salesperson, Erin, was knowledgeable and friendly. No pressure or haggling that occurs at most dealers. We had our 2 sons with us and the staff was great at making sure there were snacks and sports on the tv in the waiting area 😁. We absolutely LOVE our Certified Preowned QX60 and are recommending Roswell Infiniti to all our friends.

You cant find a more courteous dealership to do business with. I have purchased two vehicles from them and they make my business seem like a top priority. Highly recommend them.

I live out of state and inquired about a pre-owned vehicle. Elizabeth answered my questions quickly and even sent me a video walk around of the car. I ended up finding one locally but received good service from her.

I searched over (150) vehicles (Infiniti Q60) from California to Miami Florida but my search led me to (Roswell Infiniti ) in North Atlanta . I spoke with (Ms Tara Brewster ) & sales manager ( Mr.Derrick Baker ) both made my car buying experience pleasant and comfortable . I traveled over (300) miles and im glad i did . I got a excellent deal on my vehicle and the staff was helpful and knowledgable . I highly recommendROSWELL INFINITI and sales lady Tara Brewster.

I brought my car in for an oil change. The waiting area had tables spread apart and a couch seating area. There were lots of service reps working and I was quickly checked in. I received a txt message when the sevice was done and also received a printed copy. It took less than 90 minutes including a wash and vacuum.

I bought a new Infiniti QX50 from Roswell Infiniti during the Memorial Day weekend and was really impressed by their customer service. Bethany Oliver, the Sales Consultant who helped me, is excellent. She was very patient with my lack of confidence driving a new car; she went into details showing me the technology and safety features, including demo of how to use Apple CarPlay with her own phone. Her knowledge in cars and willingness to spend time helping me was the main contributing factor that I purchased my new car from Roswell Infiniti. The Sales Manager and Finance Manager were also very helpful in the negotiation of price, trade in of my old car, and financing. When the sales was completed, Bethany delivered the car to my house and offered to come back to show me the technology again if I still have question. This is the best customer service I have experienced in buying a new car.

I had a pleasant experience working with Erin Clark during my car purchase. She is a very nice person with great knowledge about the Infiniti cars. If you ever shop in Roswell Infiniti, I recommend you working with Erin. You will not be disappointed.

Horrible place to shop for a car the sales department tries to rush you into a deal. I was sitting in the office trying to negotiate a deal on a car in which I was there first and the sold it while I sat there. Brought my own check wasnt using their bank and they were upset that I wouldnt give them a payoff amount before the appraisal. Bottom line they were not going to n make Xtra money off me

Erin was wonderful to work with. She was very knowledgeable and friendly and went the extra mile to make sure I was satisfied with my purchase. Thanks Erin!

Erin Clark is HANDS DOWN the best salesperson Ive ever had the pleasure to work with. Youd be a fool to not ask for her if you end up at this dealership. She is a GEM!!

I called Rosewell of Infiniti from an online search. They had a 2017 Infiniti QX60 I had my eyes on. Unfortunately I was told it was sold. But luck would have it the original deal fell through and Beth called me up to let me know. We exchanged information and started the process. She was always quick to respond to any questions or concerns I had and she’s got an AWESOME personality to match. She actually wound up traveling to meet me for the delivery on the QX60 and it has been great. Amazing SUV, amazing experience with Bethany!! Thanks so much!!

My husband and I spotted a Q60 online that we wanted to check out. Despite us walking in 30 minutes before closing time, Rushdi and Reggie were accommodating and helpful. There was a small miscommunication about paper work that caused a delay in closing the deal but the team acknowledged that we don’t live in the area and made up for it by offering a loaner vehicle in the meantime. My Q60 is beautiful and appears to be in the best condition we had seen compared to other comparable models. I would go back to Roswell for my next Infiniti purchase.

Erika and Mark are the best ! Despite living 10 minutes from the Gwinnett location I drive 35 minutes to this one because of the honest service. Have owned several car brands and will always buy INFINITI because of this location. I highly recommend this location.

Great service! My Infiniti Representative (Joe) was amazing and the staff was professional - from the time I pulled up. Easy check-in and check out! Michael who took my car in when I drove up was absolutely kind and friendly. Roswell Infiniti of North Atlanta will be my go-to for service.

If you are looking to buy an Infiniti vehicle I highly recommend working with Elizabeth Marshall at Roswell Infiniti of North Atlanta. She was very knowledgeable with all of the models we were deciding on. She answered all our questions in a timely manner. Elizabeth was very patient when we were undecided on the type of models to look at and she sent us the detailed information on each vehicle so we could make our final decision. She was a pleasure to work with.

Super friendly, Super Clean, Great SUVs!

My salesman, Anthony, was great. He made sure to get us the best deal. The manager, Derick, went out of his way to make our experience pleasant. Sean, the financial officer, made the transaction easy and very quick. It went so well my mom bought a car there the next day!! Overall the best experience I’ve ever had buying a car.

This service department told me I needed a new exhaust system to get rid of rattling noise coming from under the car- to the tune of a few thousand dollars. I got another opinion, in which they fixed the car in 5 minutes with a weld of the skid plate that had cracked. I will never come back here or buy another Infiniti.

My sales Rep Garrett was very nice and helpful. He answered all my questions and got me in and out in less than one hour. I leased a 2020 QX60. And I love my car!!!

Experienced would have been great if they had honored the price tag that was inside the vehicle.I ended up paying $2k more for the car they claimed it wasnt their tag and yet the sales person rolled up the car with the big orange 8x10 tag inside the vehicle.

My husband and I shopped around for a new, spacious vehicle for our family. After months of research, we decided to go with the Infiniti QX60. We were attracted to the vehicles spacious cabin, third row seating, and unlimited safety features. Our initial shopping experience started at Infiniti Duluth with another sales person, however there was a vehicle at the Roswell location that caught our attention.After a few phone calls to the dealership and a voicemail, I spoke with Erin. She was cheerful and move swiftly to track down the vehicle (she said she wanted to put her hands on it). Shortly after she sent a video text message introducing herself along with a preview of the vehicle. This prompted us (husband, 11 month old daughter and I) to drive same day to this dealership.Erins customer service was impeccable! She had the vehicle ready for a test drive and pointed out every feature down to the electrical plug outlet. We worked with Erin and Reginald on the particulars and then we received the keys. Reginald was transparent about the financials and helped us make key decisions about our purchase. He too was awesome!At some point we told Erin that it would be special to have a ribbon on the car for a family picture and she did just that. Our experience was great, we took a few pictures and then we bid Erin farewell.Although we had a great car buying experience as we departed we found ourselves locked in the dealership parking lot. It was late in the evening and as a parent my daughter was already outside of her routine (hungry and tired). We really needed to get home quickly.Instead we were delayed by an overzealous member of Infinitis facility crew. This man blocked the gate with his car, said he didnt know me, accused me of vehicle theft, and refused to open the gate. He said he did not know who my salesperson was and was not opening the gate. With all of the commotion my baby started screaming at the top of her lungs.So here we are in our new vehicle that I paid TOP DOLLAR for being accused of stealing. My husband is driving around in our second vehicle looking for a sales pro meanwhile Erin is in on the phone telling the man to open the gate and he REFUSED. After chaotic hell the imbecile finally opens the lock and swings the gate towards the car ALMOST scraping it. Needless to say I was outraged! After leaving we had to pull into a gas station to calm our daughter down. This was unfortunate and with the right policies in place (like escorting customers out at the end of day) this could have been prevented.Infiniti failed us by not escorting us out of a locked parking lot. We were accused of stealing a vehicle by a member of the facilities cleaning crew who should be FIRED. My family is deserving of an extremely large gesture! Since this incident I often wonder what would have happened if the police were called. Even with proof of sale we were still locked in. It is my hope that Infiniti ensures that this never happens again.Thanks to Erin for continuing to check on us. She went above and beyond to make sure we were ok.

Superb service and attention to the customer. Sales and Service team are phenomenal.

Best Infiniti location hands down thanks to Mr. Joe Triola the service representative. I had an unexpected issue with my vehicle and it was time for repairs. I was nervous like any human being. I had many questions and worries, but joe took all my car concerns away. He is the most knowledgeable service representative I’ve encountered. He is a (diverse) communicator and is extremely excellent with customer service! A lot of businesses lack good people. Thank you Mr. Joe Triola because of you this is now my home dealership!

Rusty (Rushdi Rabia) was incredible and outstanding in customer service! I love my new Infiniti! It is EVERYTHING I wanted! It was only through Rustys efforts that it could have been possible. I truly appreciate him and Roswell Infiniti!

My sales person was very short and not accommodating. Sad that they hired Elizabeth onto their sales staff for such a, what seems to be, highly reputable dealership. Wish I could have gotten another representative that everyone else seems to be raving about. I am in the business myself and find is crazy what gets allowed inside other dealer groups. Best of luck to the rest of the staff, wish I would have gotten to meet one of you.

Elizabeth and Reggie are amazing! They took great care of me and my new lease!! Highly recommend them and Infiniti!

Chris Hansen is an awesome service advisor!! He truly provides the best customer service experience..

Chris Hansen and Roswell Infiniti do a great job handling my car service needs

I have been bringing my vehicle to this location for over 2 years now and I honestly wouldnt go anywhere else!! I have worked with the loaner vehicle department and service crew and I have received nothing but AMAZING customer service if I could give more than 5 stars I would. I also want to give special attention to Ms. Erika she has gone above and beyond with her customer service and is an absolute pleasure to work with. thank you for always being kind and patient Ms. Erika and thank you to the Roswell Infiniti of North Atlanta staff for being top notch you all rock!!!!!

Very courteous, even with me having my 2 young children!!!

Great Service, they were very helpful and the process of purchasing the vehicle was fast and simple.

I walked onto the lot expecting a high pressure experience. I was pleasantly surprised. Elizabeth and her team at Roswell Infiniti listened to what I needed and came through above and beyond in customer service. I highly recommend them.

Roswell Infiniti is like family to us. We have purchased SIX cars from them since 2018. The entire experience from the time you arrive on the lot through the end of ownership of a car from Roswell Infiniti, their staff exceeds all expectations.I cannot begin to say enough about Josh Andrews and Bill Gray on the sales and management team and Natasha Patterson in Finance. They worked so hard to make sure I had the exact car with the specific features I wanted after my previous car was totaled in an accident. They truly made a difficult situation so much easier!If you are looking to purchase a new (or used) car, you owe it to yourself to visit Roswell Infiniti.

My service advisor, Chris, is always so knowledgeable, caring and trustworthy. I really appreciate how I am treated when I go to Roswell Infiniti - everyone from the moment I arrive to when I leave is always so friendly and professional. I truly appreciate that.

This is my favorite dealership to visit. I love the customer service here at Roswell Infiniti. Mark always does a follow-up call to see if my vehicle is performing as expected. The snacks are yummy too which is a definite plus 🤭😊. Thanks again for all you do.

Professional, friendly customer service oriented and transparent.

Elizabeth Marshall took car of the process very professionally and I would high recommend you giving her a call if youre in the market for a new car. The service a Roswell Infiniti is second to none!

The service department is outstanding!

Dominic did a great job of showing us the cars he had and took care to make sure we got exactly what we wanted. Roswell Infiniti had a great selection of CPO cars and gave us a great car buying experience.

I sold my car it’s been a couple of months I canceled my Extension warranty I do not receive refound moneyAfter this review I receive my payment but too late three months after selling my car

Great customer service! I had to bring my car in for routine maintenance and minor repairs with the splash gaurd and gravel shield. Turns out there was a leak from the rear seal of the transmission which turned out to be a bigger issue and was caught in time. Thanks to the service advisor Joe and his team. It saved me from what could have been a nightmare.

I switched over to this dealership for all my car maintenance needs. Since switching over Ive noticed better attention to detail and excellent customer service!

MY SALESPERSON..BETHANY OLIVER..WAS (AMAZING).. I COULD NOT HAVE BEEN IN MORE CAPABLE HANDS..!! NO CHALLENGE WAS TO BIG..!! THANK YOU BETHANY FOR YOUR EFFORTS.. I HAVE THE CAR OF MY DREAMS..QX70..😊😊😊

Great experience with Josh Andrews as my sales person. Found the car I wanted and we were able to come to a satisfactory deal very quickly. Very professional, personable and knowledgeable. Josh got me in and out in good time. Best experience in any dealership and I have been around for a while. I highly recommend this dealership and look forward to working with them going forward. Thanks Josh Great Job!

The employees are very friendly I liked it a lot

The level of customer service was awesome. Anthony and Damone were very personable great with assisting me and my husband on the purchase of our vehicle.

I have had good experiences in the past with the sales team here, but this time my patience was tested and the sales person was not really that great. Literally he was trying to get rid of us. It doesnt matter if we are going to buy or not we want a feel for what is out there before we make a decision and this impression was not great.

Thank you Anthony and Derick for being true professionals! My wife and I had such a great experience with Anthony and the entire dealership with our QX60. So good in fact, that her sister went the very next day and bought one from Anthony, then their Mom went and bought one as well. My wife and I went to all the other Infinity dealerships and this one by far was the best!! Thanks again guys!!

We had a great experience with Dameon Newton. He is very knowledgeable about the business and the products, plus a nice guy. Everyone we came in contact with at the dealership was professional and courteous. Highly recommend if you are shopping for an Infinity product! May 30, 2020

I purchased my 2019 Q60 thru an online auction and when it was delivered it had 3 recalls. I called Roswell and was able to get in the next day! The were very professional and even gave me a loaner to use! The entire process was painless and they were great!

Best car buying experience Ive ever had....and Ive had a few. Mike Davis is the best....no pressure and no hassle. Super nice folks at this dealership.

Love my QX50, love the power, comfort. Most of all loved the low price I was given. Thanks, see you when service comes around.

Everyone I worked with was helpful and not at all pushy. Overall great experience and I would recommend anyone looking at Infiniti cars to go here!

It was a pleasure working with Joseph Triola! He was informative, kind and patient. I would recommend customers to deal with Mr. Triola when needing a Service Advisor! He is an asset to this company!