Very slow freight shippingWhat usually takes a week took them 3 weeksI ended up picking it up from their placeEmployees were really niceBut the place was a mess with no directions to where to go ..

If I could give no stars I would. I have missed 3 days worth of work waiting on my shipment. It was SUPPOSED to be delivered today, the customer reps at the Romulus, MI location ensured the company I bought my item from and myself that it was on the truck TODAY (7/2/21). Somehow the shipment date was magically changed to tomorrow. We will see...

Ordered a roll of turf, 15 x 26. Shipped from Texas on 4/19 and arrived in Romulus on 4/29. Delivered to my house on 6/11, my town boarders Romulus. 4/19 to 6/11 for Shipping time should be embarrassing to your company! This really impacted my project and has now caused a domino effect on subsequent contractors that had to wait to begin their step of the project.I fail to understand how this item could be lost! Then after Sams Club called 5 times, they miraculously found a 15 long roll hiding somewhere. I was then given a link to schedule the delivery. On 5/22, the first available time slot was 6/7. It took longer to get the turf here from 10 miles away than it did to get it from Texas! Why was I provided a link to schedule my delivery only to have to call after that time was missed? It was only then that my shipment was sent to a logistics coordinator. The day it was suppose to be delivered to me was when someone was assigned to it? That is a terrible way to run a company and I have forwarded all of this to Sams Club and the manufacturer suggesting that they look for a different company for shipping their products in the future.Only positive thing I have to say was the call center person that took my call was at least nice, not apologetic only nice, and the 2 guys that delivered it were as well.

They literally brought me the wrong couch lol.I wanted to give this company the benefit of the doubt because the women who answer the phone are so friendly, and both delivery drivers were pretty nice but come on. Delivery was rescheduled 4 times, and I requested 30 minute call ahead which was ignored so I had to rush home from work. Then I open my two boxes looking for my gray couch- got a gray ottoman and a cream couch. Now who knows how long Ill have to wait for them to come get it out of my house and bring me the right one. I dont understand how they can be so incompetent.

Customer service reps were pleasant on the phone, but thats about all I can say has been good. 2 scheduled deliver appointments were missed by the company after I waited home all day. If you can get your freight delivered by anyone else, do. I still have no guarantee of when my package will be delivered.

Our shipment arrived hours after the delivery window causing us to miss an entire day of work. The box was damaged, we ordered as a birthday gift only to discover the TV screen was shattered in transport. So disappointing, Avoid if you can.

If you can get an answer, customer service representatives have been friendly on the phone, but thats it that can be said good about Pilot. They dont follow up with call backs and they dont get items delivered. The trucks show up when you dont have an appointment, then they dont show up when you do. I have had multiple 5 hour windows missed with now shows, and find out they never loaded the items. No regard for peoples work schedules and re-arrangements that need to be made every time they dont show up and just say, well give you another 5 hour window tomorrow. Horrible. If you can get your freight delivered by anyone else, do. I still have no guarantee of when my package will be delivered.

The delivery men werent exactly the nicest to deal with. Not all my packages were delivered and the boxes that were delivered were ripped up.BUT when I called customer service I spoke to a woman named Dawn who was just wonderful. I told her the situation and she said she would check the warehouse and call me back if she does or doesnt find my package. She called back out of breath (she actually did run to the warehouse herself) saying she found it. THEN she delivered the package to my house her way home. She went above and beyond for me. I would give her 10 stars! Thank you Dawn!

The lady that answers the phone is very nice but as for logistics very poor service. I would not trust Pilot to arrive on time or even the same day or week with your package as promised.Missed appointment for the third time!!! Obviously their time is the only time that matters.Pilot, you are so terrible at this. Your should definitely look to close your doors and save people the headache. You missed the fourth and fifth appointments that you set. Terrible

Have had nothing but issues with this company. They do their jobs very poorly. Unfortunately, I have no choice who my items are shipped through as the store Ive been purchasing my items through choose them for their shipping services. Ive had every issue from damaged items, to delivery dates changed without my consent or knowledge. How am I suppose to be sure Im home if you dont inform me of a date and time change? And even the delivery drivers insisting they shouldnt bring a large item in because of a little dirt on the box. (Even though we were charged without an option to have it brought into our entry way). On top of all of that they do not answer their help line. And forget email response too I have emailed them over a week ago about all of my complaints and concerns and still have yet to recieve any response to the matters. Now after waiting almost a month for my recent order to come, we have to figure out how to get a badly damaged heavy piece of furniture returned to the store and a replacement that hopefully wont get damaged. And the whole process has to be repeated all over again...

Pilot freight has been “a nightmare”, the worst delivery company I would recommend for anyone to receive an item, your constantly calling them, the email send to you has the wrong dates for delivery, so make sure. It took me four weeks to be noticed about my delivery and on the fourth week they told me, my item was damaged and they ask me if I still wanted my patio dinning set. Then after waiting and waiting and waiting for four weeks, now I was left with nothing because by the time I went back to the store where I purchased the item, it was out of stock. Do not use this company for delivery bad bad business. Have a Plan B, if you have time to go some where else to get your item. Bought my item in March 26, got nothing in May 1. My items are sold out, so I give them a 0, not a 1. No patio dining table set, for my dinner party. Unbelievable! To this day I don’t believe that my items was damaged, they send no photo to believe their word over not delivering my bought items. Some companies keep items they want for themselves, show me the photos of my items.

Absolutely terrible to deal with, sent me an email to be home between 11 am and 3 pm, call them at 3:45 pm only to find out the package never left the initial warehouse. So I took a day off work because they set the time for delivery and all I get is were busy so we fell behind. I recommend using any other company if you possibly can!

Never answers the phone, constantly switching my delivery date, Ive waited 2 months for a couch. Why there still in business is beyond me. Never order anything from pilot or from anyone that uses pilots delivery services, worst experience of my life

I very rarely write reviews, but in this case I felt I must. I was expecting a shipment for a time sensitive event, and the store I purchased my item from provided an incorrect Tracking # for my shipment. I was unable to get any info other than it had shipped. I was provided the freight company ( Pilot Freight Services) and no other info but the incorrect tracking number. One phone call, and one an e-mail and they were able to locate, provide the correct tracking number and give me a status update to my shipment. You may be wondering isnt that what a freight company does? The answer is yes, but it is the way they handled their business. Anita and Olivia were patient, accomodating and professional in helping me. Never once was I made to feel like a bother for my one package when they deal with (Im guessing) millions per year. Their friendliness and professionalism was an exception in todays day and age. My final interaction was with Brad at the loading dock. Brad was just as accomodating, friendly, professional and went way above and beyond (walked me to where I needed to be and handled my ticket personally). I truly had a great experience with Pilot Feight Services and I have to thank Anita, Olivia and Brad for their exceptional service!!

I didnt realize how many individuals were having issues with their packages being delivered until I read the reviews and realized I wasnt the only one. I had to call 3 days straight for someone to finally answer, and thankfully Walmart allows one to pick up their order from here. I understand that there are many orders placed and they are trying to keep up, but hopefully they could do better to let people know that their orders are delayed and reasons for it, as well as updates on when or why their orders are delayed. Hope this helps!

Nothing short of a nightmare.Our order was placed and week after week, month after month, we received an email saying it would be delivered. Time was taken off work to be home when it arrived. Which it never did. Our order was lost, it was broken, it walked away, it disintegrated or it was who knows where - every time we called it was a different story. If youre lucky enough to have someone answer the phone the ladies were nice but no one knows where anything is. Email after email came with a delivery time and nothing was ever delivered. After three months of waiting we cancelled our order. Im not even sure this is a real company. Thankfully we were refunded but that was a difficult and time consuming process. As in hours. Just hope nothing you order online is shipped from this freight service. One star is really a compliment.

This is the worst company I have ever dealt with, I’ve been waiting for my order over two months now, They have missed 3 scheduled deliveries. My husband took time off from work and waited at home to receive our items and no one showed up. So I finally received the crib yesterday but no dresser, I called the company again now they said the dresser is lost after everything they put me through. The box of the crib was beat and I haven’t opened it yet because I have a company to come and assemble it. This is very not fair to me and very inconvenient. I would like to find out what you can do for your unhappy customer and how you can resolve this issue. I will never ever use this company again and I hope no one else goes through what I’m going through right now.

Multiple promises of my package being delivered. Still have not received a week after my initial delivery date

Was hired as a subcontractor to resolve technical issues; havent been paid by the primary contractor or Pilot Freight who received our on-site services. Pilot is aware we have not been paid and have done nothing about it.

The worst shipping experience ever to not even receive an item ordered from Walmart. Its been a month and they have rescheduled four times and still no phone calls to confirm, no return emails just the reschedule ones, no answers so I had to take it straight to Walmart with my concerns and fight for the refund of a shipping price that they charged me through Walmart for this company to deliver something that never arrived. Too bad I couldnt give zero stars on this review.

This is the worse shipping company. Please don’t use them, I placed my order over a month and I still haven’t received it. Then when you call them after it’s not delivered on the scheduled time, after being on hold for over an hour they tell you there was an attempt but no one was at home, I checked my ring doorbell and cameras but no delivery attempt since I home the whole day waiting on them. So I call them now after being told about the ring cameras that say no delivery attempt was made and the product is still in their warehouse. You better off using USPS. After receiving a month later the TV was damaged and had to be returned. Save ur self the time and money don’t use this company

Terrible experience with Pilot Delivery company. They left my delivery from Rove concepts (Over $2500 worth of product) in the snow/rain in my driveway when I was not home. This company is supposed to call ahead of time to schedule a delivery but they did not do that. My table also came damaged/cracked. Their customer service refused to refund even part of the $299.00 + taxes that we paid for shipping despite the terrible service.I will never order from Rove Concepts because of this delivery service that they hire. Do not recommend.

Scroll through every 1 star review on here and they perfectly mirror the issues I am having with this company. My product is in state, and they know exactly what truck it is on, yet, they cannot estimate a delivery date....ok...

I have a Lowes order and this was their shipper. After tracking my package its been sitting here for over a week. I was told it will be put on a truck to deliver to my area as soon as there is a truck set up to deliver to my area. Im only 10 minutes from this facility. I am always in their area. I was then told they dont deliver to my area. None of this makes any sense. Im unable to pick up the package as well. How do these guys stay in business???

Horrible freight delivery service. Ordered my package a month ago and still have yet to receive it. When I call and ask where it’s at because their website is anything but user friendly, they tell me their freight tracking system has been down for over a week and don’t have an update. They have been consistently telling me I “should” receive my package the following day and that’s been going on for a week now. I was finally able to reach someone that called over to their California warehouse where my package is coming from and they stated my package hasn’t even left yet! Words cannot even express how horrible the customer experience has been. I’d give them zero stars if it were possible. Very disappointed.

Absolutely the worst freight service Ive ever dealt with. Package was delayed for almost TWO MONTH because they lost one box in their warehouse. After many phone calls they finally located the box and delivered it, only to show up totally damaged. Then we had to call them again for return. We scheduled with them 3 times, they all end up NO SHOW NO CALL. If you are a vender, avoid this total trash of a company. If you are a consumer waiting for you package to be delivered by them, good luck.

DONT USE THEM. FIND SOMEONE ELSE!!I paid $60 for shipping in a power wheel and did not receive it for two months. Customer service is the worst Ive experienced,except for the lady in Romulus Mi. She did help me out.

Ordered a couch from Walmart the end of Mayy,had to schedule two different delivery dates for a couch that came in two boxes. First date of 6/11 1st box delivered,2nd delivery dates 6/22, no delivery,call or email about my packge not coming so I spent an email to the company. A day laterand I now have an email that says sorry we couldnt make it out ,we will call with a delivery date. I ordered an paid for this as one item,it should have shipped together,as one item. A huge waste of time and money to ship one order,seperatly as two. Wont order anything from walmat now that requires me to schedule a delivery date through this company.

This has been the absolute WORST experience of my life. I have a TV coming from a warranty claim. I have been waiting almost 4 weeks and have had my appointment rescheduled 3 times without my knowledge or communication. I have taken time off work to be here for the delivery. If I call there is 0 accountability and no one knows what was going on. I am now on my 5th appointment time at 7pm to call and find out that my appointment was moved again, without communication, for 3 days out. I would rather spend the money and buy another tv at this point then to EVER have to do business with this company again.

If I could give them zero stars I would. I have made several appointments and they have made none of them and didnt even bother to call to tell me that they wouldnt be able to deliver it. They lost my package somehow. They cant even find it in their warehouse. What delivery place does that? I called and cancelled my order and am expecting a refund through Walmart.com. This has been a complete debacle. I will never order a large item from Walmart.com again that has to go through Pilot.

We ordered a $1,800 mattress and box spring. Expected in 5 days according to the seller. After over a month of waiting and seeing tracking move our product in the wrong direction to another state we canceled the order. We really wanted our mattress so we reordered with the promise that it would be shipped UPS. It has been 19 days. We are about to cancel again before we make a payment and accept responsibility.

I am trying to call pilot delivery back but can not get thur (ringing off the chain but no one answered ever) i need a package (Hello!) Answer the phone or hire someone that can!I can come get it!I would like to say that, I called again 🤨 on Saturday morning and a lovely young Lady😇 named Amber 🤩 had answered my call and went above and beyond💯 to see that my package was on site 👍now hopefully I can pick it up on Monday

Ordered a Shed from Sams Club 4/10, the order was shown to have been delivered on 12/7/2020. Sams was never able to reach the vendor to see if the item is indeed in transit.I get a text stating the item has shipped via Pilot and is scheduled for 4/30/2021 between 11-3pm. Here we are at 3:15 PM no shipment. I go to their website and noted in the tracking information it was updated to arrive 5/18/2021 and this change was made 4/30/2021 at 2am roughly. No notification about this change. I called the number to speak with someone, took 3 attempts before someone actually answered and she told me that it looks like it is in Detroit and they are waiting for it to offload. Someone will be calling me to set up an appointment.Wait, what?Avoid this mess if you are able too.EDIT:At 4:00 PM it arrives in my driveway from Sudden Services, and the box was ripped to shreds. I ended up helping the gentleman unload it piece by piece. I will take inventory tomorrow on this.

This has been the worst delivery experience I have ever encountered. I was given this companies telephone number, because they are the ones that received my sofa from another third party deliver. My sofa was apparently transferred to TWO other companies. My sofa was ordered on 11/23.... and I still do not have it in my possession. I get delays due to COVID- I’m a nurse, so I get it. However, this is a HUGE inconvenience! I’ve had 4 different delivery dates with no delivery.

WILL NEVER RECOMMEND THIS COMPANY. TERRIBLE AND ABOUT AS UNPROFESSIONAL AS A COMPANY CAN BE. BEYOND POOR COMMUNICATION. THEY SHOULD SHUT THEIR DOORS AND CLOSE DOWN. One positive, the customer service over the phone was pleasant.

Took work off for the 2nd time and still have not received my delivery

I had a delivery that was reschedule 3 freaking time!!! And my product is still not delivered!!Because the drivers were a “no show” what kind of service is this?!? and on top of that, I keep calling the number and still response. I will legally file a lawsuit. $3000 product, and still no answers....wow

Waited 5 weeks to get my product because it was just sitting on their lot not being unloaded from the trailer. However, the ladies that I spoke with were always nice out was just frustrating that it was just sitting there.

I agree 100 percent with all of these negative reviews.We ordered an expensive item from Sams Club, delivery was scheduled through pilot, my wife took the day off work and....no delivery.No phone call or email with any updates. Nothing.We couldnt get through to Pilot so we called Sams Club (the Sams Club representatives had trouble getting through to Pilot too).After several more calls to Sams Club over the next few days and no consistent answers to where our order was, we cancelled the order.We mainly blame Pilot but Sams Club needs to rethink who they outsource for deliveries.

Ordered an expensive table that I should have had in March. The day it was supposed to be delivered, it wasnt and I didnt receive any notification. When my son found out we could pick it up, he tried to call to make arrangements and waited on hold 30 minutes and no answer. When he talked to someone, he was told they couldnt find it in the warehouse. He called the next day and rescheduled the delivery and waited at home all day again and again, no delivery nor explanation. My son made yet ANOTHER appointment. Well see what happens tomorrow.

This place has no business shipping anything. I ordered a product that was supposed to of arrived two days prior. When it failed to show I inquired with the company from which it was purchased. After some leg work they descovered that the shipping had been switched to pilot. A delivery time was established for which I needed to be present to receive between 11-3. I took the day off of work to be home. At 1130 I received a call stating that they couldnt find my package and that it typically takes between 48-72 hours to locate a package on their dock. She then asked what the package looked like so they would know what to look for. All the while shes talking to me like this is my fault. If your a business looking to use this company for shipping, Dont. Their complete incompetence will reflect directly on you.

Awful experience. I’ve made two appointments so far and still no delivery. I’ve called and waited on hold for 1hr once and over two hours the second time. I do not recommend.

This is the worst experience that I have ever had with a shipping company.I have been calling everyday for 2 weeks to get a package delivered and every day there is a new story and I still have not had the package delivered. This is one of three packages in the shipment and all three packages were handled by a different shipping company and the other two packages have been delivered for awhile. There is no accountability with this company and no confidence that I will ever get my package.If I could list it as a 0 STAR i would.

Waiting for an item to be picked up for a return so we can get a refund of a partially shipped product. Have tried calling the local branch several times and no one answers. Maybe we need to drive it to them directly.

They sent me an appointment saying my treadmill will be delivered on May 6th between 3pm-7pm never showed up no call no nothing. I called the number was on hold forever. My tracking information still saying May 6th but delayed. I cant keep sitting home trying to see if my item is gonna show up because of them not communicating. I hope anything else I order from Walmart dont have to be delivered with this services. Hopefully I will see my treadmill soon.Update: I received a call Friday she told me my item couldnt fit on the truck. So she said we could put it on the Monday but differently Tuesday truck. I said ok I schedule my appointment for Monday anyways. She checked the system and seen it and she ok good it works out. Have a good weekend. Monday May 17th I sit waiting around missing my money again for them not to show. No call or anything. I could of been out making my money but I missed it staying home waiting for my treadmill. Well I hope when they finally do deliver my treadmill Im home because I have to find some guys to bring it in the basement for me because I cant do it by myself.

This company is a complete joke of a freight company. If you have any option, DO NOT use this company to ship anything. I ordered my item a month ago, had 4 appointments scheduled, taken days off work to wait for them and they have never shown up. I have called numerous times and they give me the run around, never call back and now can’t find my item!!! It’s so frustrating to purchase something and pay a premium for shipping and now they can’t give me any answers. What a sad excuse for a company.

I scheduled a delivery for 12-1-2020. I received a confirmation that the product would be delivered between 3p-7p. NO DELIVERY after I took the day off work to make sure I was home. I called your customer service rep and after 20 minutes of being on hold, a lady answered. She found my order number and placed me on hold and NEVER came back on the line and then the phone was disconnected. Again I called and after 20 minutes, a man answered and said that the delivery was transferred to another delivery company. Would have been nice to know in the first place! Would never have even scheduled the delivery in the first place and lost money at work. Will never use your company and will never recommend your company to anybody. I’m ashamed in myself for trusting your company.

My order has been delayed twice..took time off from work and still didnt get my delievery ...called and waited for 45 mins on hold...still no respinse..poor service or maybe you call it no service

UPDATE as of 03/07/2021 - after 4 unsuccessful delivered scheduled by Pilot Freight Service, I received an email stating they have LOST my package. HORRIBLE service.ABSOLUTE TERRIBLE customer service - do NOT use! I ordered a king-size bed frame and the merchant used Pilot Freight Services for the local portion of delivery. My item came in and Pilot scheduled date/time with a 4-hour window for delivery without contacting me. I had to change my delivery to 4-days later because I was not able to take time off work on such short notice. The day of scheduled delivery, I tracked my order and it showed out for delivery. I was home from work by 11:00 AM to wait. I received a phone call from Pilot at 11:14 AM stating that they could not find my item in their docks so delivery would not be occurring that day. I explained once they located my item, I would need them to schedule an actual good date/time to deliver due to their mistake of misplacing my item and not informing me prior to and causing me to take a wasted day off of work. Instead they emailed me with a new delivery date/time 1-day later so I called and left a message for upper management to call me to discuss. Nobody ever returned my call and now I have delivery scheduled nearly 3-weeks out since I had to take time off work again. HORRIBLE experience!

Michael is the person I had the very unpleasant experience of dealing with. I called about a shipment for my daughters birthday gift and he was absolutely horrible. Her gift should have been delivered 2 weeks ago and now they dont know where the shipment is for the item that costs in excess of $400.00. Micheal was beyond rude, condescending, and should really consider getting a job that doesnt involve communicating with customers. Ive never experienced such poor customer service. This is my first experience dealing with this company and I sure hope its my last! Terrible in every possible way.

If I could give this company zero stars, I would. My package was supposed to arrive between 12 and 3PM. It is now 6:20pm. No package, no phone call and no answer from customer service. Amazon should drop their contract with this company as they have no respect for customers that wait 6+ hours for a scheduled delivery. There is no indication that this package will even arrive today and it is impossible for myself or Amazon customer service to reach anyone at this company. I didn’t even receive a notification that my package was running late. Horrible company, if I had the choice, I would have stayed away.

Had an outdoor sectional scheduled to be delivered & it never showed within the timeframe on the delivery date. Contacted them & they had still not picked it up yet. Rescheduled & the box came open and damaged & my sectional was damaged. Then, they were supposed to come pick it up and they never showed up again. Had to reschedule.

They shipped my package to someone else it took 6 weeks and a lot of effort on my part to find the package.

I ordered a TV and had a delivery date! It showed up yesterday in Michigan on 3/1 and was to be delivered today on 3/2.. I got a cancelation today and was told now that I will not get it until 3/4 due to they need to unload the truck? This is bull S. As it does not take 4 days to unload a truck! Fed Ex or no one treats their customers this way! I have appointments to have it mounted and now being charged a cancelation free and have to switch the dates. I wont be able to get it mounted until next week. The person on the phone says well what would you like me to do go unload the truck for you? Very rude and no customer service skills! Dont ever use these people as you can see their reviews are all the same and very bad!

I order a Christmas gift on or around Nov 16 or 17 and requested delivery for Nov 23 because my family was out of town that week. Pilot received the package on 11/23 according to tracking information. I did call and spoke to Pilot Customer Service inquiring about the status. I was advised that it has not been received at the dock yet and would probably 24-48 hours. So, no big deal you would think the package would have been delivered that week. 48 hours passed no change with tracking status, i called to inquire again and was told has not arrived on the dock and its expected to be 24 - 48 hours. They assured me it wasnt lost, so again i said ok and let it go for another 48 hours. I have sent emails to their customer service also checking on status.So i eventually spoke to Customer Service again and that person said she has no idea why the package still has not been received. its been sitting in Romulus MI since the 23rd and she would call over there. I said ok, and received an email the following day or so stating its been received and delivery scheduled for Dec 3 between 3 - 7pm. I put my other things on hold because I had to sign for it. On Dec 3 at 6:30pm., delivery still has not arrived. I called again and was then informed that it was transferred to their sister transport company New Branch in Taylor, MI.and they will be contacting me for delivery.Bottom line this Pilot Freight Transport is not very trusting and not good on their word. From talking with them i never felt like they knew what the current situation is and just say anything to get off the phone. I would not even have know about New Branch if I didnt call them and I would still be waiting around in the dark. Now, i called New Branch and was advised today that it will be delivered on 12/15.I would say this company appears to have some problems and not very trust worthy regards to service.

Horrible service from start to finish. To start, the mattress did not get delivered when scheduled. When I called, they didnt even know where the mattress was. Every day I called they assured me someone would call me the next day to give me an update. That never once happened the 5x they told me that. A week later someone finally called to schedule the delivery and it was finally delivered 10 days after it was originally scheduled. The 2 guys who delivered it did not wipe the packaging down beforehand therefore getting dirt all over my carpet and my comforter that was laying near the bed. The packaging was CLEARLY dirty from travel and the invoice even stated that it should be wiped down before entering the home. They also did not wear masks. I hope the bed is worth it but that is yet to be determined.

This company is long on excuses. They gave me a list of reasons why it is taking three weeks to receive a Walmart order. I just need what I paid for. Dont use them if you can help it. Here is a photo of where the box should be.

Sams Club was supposed to have this company pick up a generator. Scheduled for 12 noon on a specific day. no show, no call. I called them a couple hours later and waited on hold for 20 minutes...no answer. I e-mailed them that evening...no reply. I called the next day - waited on hold 64 minute - no answer. 2 weeks later STILL NOTHING! I dont know who is worse...Sams Club customer service (they have done NOTHING to correct this), or this company!

I wish I could give you guys a 0 !I was reached out to on the 2nd of March stating my tv was in transit and they would get back once tv was out for delivery . I reached out the next day with no response . On March 4th a total different freight company reached out to me stating they had my tv and would like to set up delivery for next week ! Next week was unacceptable for me because i have already waited patiently for two weeks ,then she stated we can deliver tomorrow? I said okay cool but what happened to pilot why would they just give my tv to a third party with me having no knowledge ? My tv arrived today with a beautiful broken screen ! Lines up and down my new beautiful 70 inch television ! I knew when she emailed and said its in transit it was broke !Your job is to care for merchandise while in your care making sure fragile items dont get broke is what a freight company is for ! I am very upset and tired of things continuously sliding and I have to be inconvenienced . Whether it was your company or third party yall should care for peoples item better . I watched the guy slide the tv off the truck with no care ! I knew it was broke and he did to ! My daughter is having a sleepover for her 6th bday and we wanted to feel like we were in the movies but thanks for ruining my weekend and her sleepover !

Waited a month to get a grill. Called to set up a delivery date 3 times and each time they had an excuse. Each time theyd say well itll be in Lansing tomorrow or Flint tomorrow and its still in Romulus. The package hasnt moved since it go there.

Received a text on 22 Dec 2020 setting up delivery for 31 Dec 2020 from 10am - 6pm. They no called no showed! I tried to call them and and ended up in their non ending spool where no one answers. Called again on 2 Jan and same thing. And they are to be 24/7!!! Emailed them on the 3rd. Received an email back on the 4th stating the package was not at their facility. On 5 Jan Received an email stating the package was at the facility. Did not hear from them, so I called on the 7th to the number in the email I received and found out the shipped out to another shipping company to deliver. Terrible, terrible service. And they dont care that I wasted 8 hours of MY vacation time!!!

Pilot had my shipment for over a month and did not send any update...no one EVER answers the phone and I had to pay for freight shipping for something that has been on its way for over a month now. Terrible.

Scheduling delivery was nearly impossible. According to customer service every time you check the website it schedules a delivery so in the end it took two months to get a swing set delivered. Delivery drivers were friendly and professional but the pallet my boxes were on was destroyed during shipping.

The absolute WORST company I’ve ever encountered.Didn’t show up for delivery no call no show then rescheduled and another no call no show. When I called back they stated it was lost in transit and they closed it out. Again no call to tell me that is what happened. No apologies NOTHING. After I explained that they were the worker logistics company I’ve ever had to deal with the receptionist said “thank you and hung up” . Great job guys keep up the horrible service let’s see where you go.

I took off work because I had an appt schedule for 12/23/2020 between 10am-2pm the didnt show and not even a courtesy call with an explanation. I called only to find out WAMART had not even contacted them to advise they scheduled a pickup. The customer service person was very nice and immediaely scheduled a pickup at my convenience.

Cannot contact them! On hold for over an hour SEVERAL times, hung up frustrated EVERY time! Wont even answer emails!! HORRIBLE COMMUNICATION!!

I have been waiting for a 14 foot ladder which is now arriving seven days past the delivery date.It was supposed to arrive today between noon and three, I was also supposed to have a 30 minute courtesy call for the delivery.Call dispatch at 3 PM asking where the driver was, they informed me the driver would be to my house within 30 minutes.The driver then called me an hour later and said he would be here in 30 minutes and then hung up on me. He sounded like a cocky thug. YIKES!

Theyve had my freight since last Friday and cant deliver it until the 25th.

Awful, awful, awful! I would have given zero stars if I could! My delivery never came on the date they told me to be home after I re-arranged my entire schedule to be here. I have been on the phone for ALMOST FIVE HOURS waiting to talk to a representative. Unreal, do not use this service!!!

Package was scheduled to deliver on 12/4/2020. No word from the company after multiple attempts to contact them. It is now 1/3/2021 and I still do not have my package. Customer service is not helpful, and this company doesnt even ship or man the phones on the weekends. Would never use them again.

I had a delivery scheduled and waited all day for it. Called and the representative was so rude and told me there was nothing she could do. Rescheduled my delivery. 2nd date NO SHOW AGAIN! I call again for them to tell me they transferred my delivery to another company. Call that company and they have no record of my item being received. This has been the worst experience. NEVER use this company!

Scheduled delivery and it never showed up. Called customer service twice and waited on hold for over an hour both times. Incredibly unreliable.

I was notified my package was at the terminal ready for delivery and had to schedule a time. I waited on hold for a total of 3hrs and never got taken care of. I went on line to schedule and it wouldnt allow me.

Im having the same problem with this company as everyone else in the reviews. Ive been waiting 4 weeks for my package to come. It was supposed to be delivered on December 4th. It is now December 22nd and still showing the same location no updates on tracking. I call them they say its on the truck and will be sorted soon. Its been on that same so called truck for over 3 weeks and the worst part is its only 4hrs away im tempted to drive and pick up my stuff myself

Called the “24 hour 7 day a week” number. Waited 13 minutes on hold to be told by the automated voice that I had to email them. So the 24/7 isn’t so 24/7.

They delivered a motor for me to a residential address in Arkansas that I purchased from a business in Michigan, took a little while to receive but thats to be expected with the whole Coronavirus mess going on. Whenever I called to check on my order, they were very professional and helpful. Driver called me an hour ahead of delivery, once he showed up he wheeled the motor right into the garage. Package was in great shape. Seller says hes been shipping with Pilot exclusively for 8 years so thats got to say something.

Delivery 8 days late, no responses to emails. Finally took a day off work and called them. Was told they would call me to schedule a delivery. Still waiting. Poor customer service.

I have been waiting for my Sams Club couch for over a month. When I called last week Pilot said it was sitting in the lot unscanned. They emailed me twice to say it was being delivered so I took 2 days off work and no couch. Sams Club needs to choose a new delivery company.

Terrible service, you have to be on top of the delivery team to make sure you get what you paid for.

Excellent service from romulus Mi terminal.Called to check status very friendly and helpful told exactly when shipment would arrive there.Went to terminal to pick up order. Everyone friendly Promptly loaded on my truck truck.Coulb not have been any easier.Thanks pilot!

These guys just plain suck.

Can I give zero stars???? I get that this year shipping has been difficult but I have a package that has been at the Maumee facility for 35 days! This is the last stop before my house. I have emailed them twice with no response and am still currently on hold for more than 3 hours and 40 minutes.

I do not recommend shipping anything here.They damage products on purpose and actually have a warehouse that is so filled you cannot even drive your PIT through 7ft.

Ordered a Dell Ultra-wide monitor. Dell uses Pilot to keep costs down. This is good I guess, except my monitor still hasnt arrived. I had a delivery appointment scheduled. Pilot didnt show, didnt call, didnt email...nothing.Contacted Dell, they claimed that the shipment was late due to the holidays.Going on 21 days now. In this new age of super fast delivery from the likes of Amazon I dont know how Dell can afford to stay partnered with and under performing shipping company. I would avoid doing business with Pilot Freight Services if at all possible.

I scheduled a delivery took off the day from work so I could be home for it. Waited all day for them to tell me they sent it to a third party company and know that company has no idea where it is. Absolutely horrible service

Very displeased with this company. They sat on my package for over a month and didnt call to schedule a delivery date with me. I ended up having to call them myself and make the appointment over the phone (also the earliest they could schedule me for was a week away). On the date of the delivery, nobody showed up. I received a call at the end of the day saying they made a mistake and that the package wouldnt be arriving today, but hopefully tomorrow if I called this subcontractor the next morning. They gave me the number of the subcontractor and he said these mistakes happen all of the time with this company. I wouldnt ever choose to use Pilot Freight if given the choice.

There tracking site is horrible. Stated items shipped 3/14, updated with a 3/19 scheduled delivery. Still shows that on 3/25 expected delivery 3/19 with out for delivery since 3/23. Still no product.

Placed 3 phone calls. 2 calls made during the weekday and waited >1.5 hours. That should be enough information to look for another Logistics company. Product never arrived and never a response to online requests of having materials delivered and or with the claim placed. Thank you Lowe’s for 100% reimbursement.

Bad from start to finish

3-7 Business days they said. It’s been 3 weeks and counting. They have a very bad tracking system, you have to call them and they never ever pick up. “10 minute hold time” turns into an hour and they still don’t pick up. Avoid at all costs.

This company was chosen as the freight company to deliver an appliance to us. They not only kept providing delivery date emails in which the product did not show up, they ended up destroying the items with poor handling practices, resulting in major delays for this to be installed since it had to be sent back. Be weary of using this company, and also of doing business with a company that is known to use this shipper.

Never use the service of this company!I ordered an item at Amazon. 2 days before delivery day the status changed to Package arrived at a carrier facility (to the final one) -> For final delivery. Day of the delivery date I am getting the call from Pilot saying: We want be able to deliver the item, because it was not delivered to us yet. How? Then how the status changed to Package arrived at a carrier facility (again, the final one) 2 days ago?During the call they are asking to reschedule the delivery date and my status at Amazon is changing to... Guess what??? Bingo!!! -> Customer requested appointment to be rescheduled.No words...

Never called to schedule. Our online date was a week after they actually delivered. Not helpful when talking to someone.

My mother ordered my daughter a swing set for her birthday and since we have to stay home, they never contacted us though tracking shows they have it, and I cannot reach a single person to schedule.

Worst delivery experience I have ever had. The first delivery they were an hour late and when they dropped off my TV it was dropped and it cracked in 3 places. I scheduled the replacement TV and they showed up 2 hours early for my delivery and told me they changed it I should have stayed home all day. Terrible customer service!

Highly disappointed with this company. They must be contracted with Buy Buy Baby. I purchased a very expensive item that was delivered at the wrong address! When speaking to the delivery truck driver, he was rude, unprofessional and hung up on me when questioned about where the item was. I will let Buy Buy Baby know what poor service this company has and hope that they look into hiring a different company!

They Misplaced an Amazon order although it shows it was received. No one can give any straight answers.. Im assuming the item was stolen out of the back. Good luck dealing with them!!

This has to be the worst delivery service, this is run by bunch of amateurs with 0 customer service ....0 communication skills and No consideration

They never showed up to pick up an item that was being returned. Nobody knew what was going on. Horrible company.

Good service