They we fast with my oil change and I really appreciate tgat

First, let me start off by saying I love Davenport!!! Linwood is The Man!!! This is my second purchase at Davenport. Linwood reached out to me and said Its time to get another car Veeta!!. He was so right!!! I got an SUV, even though it was smaller than I liked, but as I am driving it the past couple of days, I am really enjoying it. Now, Ms Elizabeth is a breathe of beautiful air. I enjoyed doing paperwork because she knows her information and front and back!! She made what I hate to do, FUN and she is knowable, with those forms!!! Yes, I will refer others to Davenport.

Service department staff was phenomenal! Thank you so much for easy, hassle free and friendly service!

We had researched extensively and knew what we wanted to buy. We appreciate the help of Raul Garcia while we test drove the cars, etc. He was professional and thorough. We also found Ms. Jennifer Jolley, your receptionist to be very warm and friendly. Thanks for a good experience.

Fast and efficient service. Oil change was done in an effective and timely manner.

Staff is always courteous and professional. They take care of servicing my vehicle in an efficient and expediate manner.

Was fast do not take long at all.

Took my car in for a recall & they all were great.

Went in for a unscheduled oil change, I was impressed with the time frame it was done in.

Great people. Very informative.

Everything was cool. I just didnt understand what changed in price from the last time I came and now. Almost $25 difference I had to pay more for the same service

New customer that purchased new key which failed to unlock door = faulty product for $120/hr service charge and $50 for bad key. Total refund $50 for faulty key they produced. Unwilling and unable to stand behind product.

I love working with your service writers!

I originally set up an appointment online. I received a confirmation of my appointment via email. However, when I went to the dealership for the appointment I was told that the online appointment does not show up at their dealership and I had to wait three hours before they had an opening. I live out of town and did not have three hours to wait. So I had to call back for another appointment on another day. I complained via the online portal and a manager called and apologized. I explained to him that one of my main disappointments was that the staff did not seem to CARE that I had shown up for a verified appointment that was not honored through no fault of my own. So I made another appointment. At that appointment, the customer service person said they were giving me a discount. However if was $10 MORE than I usually pay. Needless to say, I am very disappointed. I have no choice but to go to this dealership in order for my warranty to be honored, but I actually wish I could go to the dealership in my city. The dealership in my city, Wilson, even washes your care after routine maintenance.

I have purchased several vehicles from Graham at Davenport. Davenport is great to work with and do a great job keeping my vehicle serviced. Thanks for the excellent service!

Service Writer Susan and mechanic Todd were exceptional, Susan worked me in for a evaluation of the problem, provided me a loaner for 3 weeks and kept me informed on status.I needed some additional tools from my truck and visited DavenportI to retrieve them, I met Todd while getting the tools, Todd took the time to give me a high level update what repairs remained and the parts he was waiting for.I know this survey is primarily geared to the service I received from Davenport Buick/GMC, who I am 100% satisfied with.however, I am very concerned that my 2020 Sierra that is 8 months old with 17800 miles experienced this mechanical failure, which if not under warranty would likely have been a couple thousand dollar repair.I an retired from my career job, but I volunteer everyday in community Service work and my truck is vital in that work.I love my Sierra, the ride, response and handling and fuel mileage have been exceptional; I drive my truck everywhere and don’t want to be without it.Robert Johnson

Awesome experience as usual. Davenport is a great dealership and the team members are very polite and take the time needed to make sure the customers are very well taken care of in a timely manner.

Sales manager never acknowledged my presence - sat in front of his glass office for over 30 minutes - he went in and out twice and never parted his lips

Very efficient in all areas

Davenport Auto lives by their mission statement! Miss Susan is awesome!!!!

The salesman, Anthony Lynch, used throughout the process of my purchase was very mature. He handled and answered all questions I had within a timely manner. Id definitely recommend him to family and friends that are in the market for a new vehicle.

I was provided a shuttle service back to my office, a quick turnaround on my service and a detailed explanation of the issue. All expectations were met in a very timely manner.

Treated very well, welcomed

Half fix the issues, and not willing to fix issues, after fixing supposedly issues that very issue is an issue again within a week or so. Bad for business

I drove across three states to buy a car from them after promising that the vehicle is fully serviced and then the car starts spraying antifreeze during my test drive. Terrible terrible experience

I am a repeat customer and have been completely satisfied with each purchase. Davenport GMC epitomizes the quintessential elements of a professional and customer service centric dealership. Matt and Linwood are excellent communicators and extremely knowledgeable individuals. If you too want to experience the best in automobile purchasing I highly recommend Davenport GMC.

Very professional in dealing with my issue and explained what they did and recommendations for my vehicle maintenance.

The best crew of service people in all of Eastern NC!

Purchase experience was okay, slightly below average compared to previous GMC purchases. Id give 5 stars for the staff being very nice and friendly. But on the business side, we didnt get the normal run through of how everything in the car works (buttons, safety features, lane assist, etc) or the myriad of different customizable settings. We also didnt talk about the maintenance schedule. In prior purchases, we got deals with weathertech floor mats so we expressed interest in buying some again but were told to just sign up with GMC rewards and well get $100 that we can use towards mats. Needless to say we still dont have the $100 or the floor mats. Luckily there are lots of videos online so were slowly learning everything the vehicle can do. Overall we are happy because its the vehicle we wanted with just the right features.

Oil change. Tire rotation etc.Susan was MOST helpful!!!Had me taken care in a prompt and friendly way!!!

Great people and zero HASSLE

The Service Advisors were very nice and when you have an appointment, you don’t have to wait long.

Everyone was very nice and they got in me in and out very quickly!

We have leased 12 Honda’s from Davenport Honda and we drive 3 hours each way to do so. They treat us like family. They go out of their way to make sure we are in and out with our new car as soon as possible. Their prices are fair and transparent. Neill Nelson, Gene Langley, and Graham Nelson are wonderful to deal with. Anthony Lynch was very helpful too. We got our 12th car yesterday and plan to get more in the future!

Very courteous and professional

I work here and we all work hard to give every customer a true honest, and easy place to come look at and buy vehicles. No back and forth haggle. Just come in, we help find the car that you want and meets your every need, and we give you our best price without all the back and forth. Best dealership around for easy, fast and efficient car buying experience

The dealership kept me informed about the process. Communication is excellent.

Updated facility. Helpful and friendly staff

They did exactly what I asked in a timely manner.

I took my Buick in for repairs. It needed a new radiator. Matthew promptly got me a ride home and before I left gave me an estimate of repairs which included a new key remote. I was very satisfied with the cost, service and work that was done. Transportation was provided for me to go back and pick up my car. All work was done on time and in a satisfactory manner.Davenport is very fortunate to have 2 fine people at the service desks. Matt and Susan are friendly and courteous.

Matt Daughtridge went out of his way to accommodate us.

Excellent experience, this was my best with an American car dealership ever. Id compare it to my Mercedes Dealer in PA that I have worked with for years now.

Very courteous staff and quick service on.Saturday(2/15/2020). That is why I give them 5 stars for my visit.

I dealt with Matthew Joyner and he was extremely helpful. Every single question I had (and I had a lot) he was more than happy to answer and he was very patient. He made the buying experience stress free because he had everything in order by the time I got their all I had to do was sign some documents and I had my vehicle. After the purchase of my vehicle he sat in my car with me to explain how certain things worked and to set up certain things for me. After I had the car for about a week he messaged me and told me if I had any issues or concerns or needed a maintenance appointment scheduled I could call him and he would be happy to help me. Most dealers after the sale is final they are done with you, but Mr. Joyner went the extra mile to make sure I am taken care of. I will always recommend Matthew Joyner for your car buying experience.

We have bought a total of 8 cars from salesman Matt Joyner and has always been the best experience. You go in with a price you want to pay a month and he gets the numbers right so you can walk out of the showroom with what you want every time! We have always loved working deals with Matt! He is the salesman to go to at Davenport GMC! We will keep buying vehicles from him! He makes you feel very comfortable and gives you the home town car dealership experience!

My car was washed too!

Went car shopping over the Labor day weekend and had a super awesome experience at Davenport. The salesman, Steven Langley, was super awesome to work with. Not only was he willing to let me test drive any vehicle I wanted, he was also very hospitable and answered all my questions. With all the cool things the dealership offered with the purchase of the car, I am certain I will be a customer for life. THANK YOU Davenport for my beautiful 2013 Chevrolet Impala. In the words of the Terminator... I WILL BE BACK!

I have taking both my vehicles to davenport since I bought them there but the last couple of times if been there if not known what to expect. I make a appointment for a oil change and my vehicle sits there allday just for a simple job. I dropped my car off today and had a appointment and was called from the GMC center at 10:30 asking me how my service experience was and I hadnt even got my vehicle yet. Thence I was called at 230 and told my vehicle was being worked on as we speak and would be ready by the time I got there. I got there at 4:00 to get my car and when I got in it the engine lite was still on. I went back inside and it seems that nothing at all had been done to my car. Thats ridiculous,

My salesperson Matt was super!! He made everything go smoothly and fast, most salesman drag everything out and you end up sitting somewhere for 5 hours, Matt took the extra time to explain everything to me.He was awesome!! Even after the sale he called and made sure I was satisfied, could not have had a better experience. This makes the third vehicle we have purchased from him and tell all our friends to go see him.

How do you tell a great business? Are the employees happy to be there? Great culture, fair prices, Thanks Matt

I use internet coupons for my service needs & I save which makes the prices affordable. I always receive top notch customer service. My go to place 4 my autos & pick up truck

I took my vehicle in to have the brakes fixed. I knew I needed new pads and probably rotors. I was surprised when the service lady called me to say bad news, its not your transmission, its your brakes Well yes, thats what I said. I never said anything about the transmission. Ok, no harm, just a little confusion. But, when I went to pick up my vehicle an oil change was done, charged out for $60+, that I never asked for and never approved. Why are you doing random oil changes? I have 37% oil life left. I wasnt ready to do one just yet, and I wasnt going to bring it to you for that. You have stolen my choice and my money!!

Polite customer service, friendly, very knowledgeable

I made an appointment the day prior for 0930am the following day. I work 0730pm to 0730am. I got there at 0845 for an oil change and tire rotation with 2 other people in ahead of me already waiting. I didn’t get my truck back until 1100am. What was the point of making the appointment and/or getting there early.

Quick, friendly & professional service. Changed oil & rotated tires in less than 45 minutes.

Anthony Lynch spent the better part of two days with me, and later, my husband. He was extremely patient as we worked to determibe which GM vehicle would best fit our current needs, based on some personal, physical issues. Anthony never showed us anything but understanding and kindness.We never once felt any pressure from anyone at Davenport GM throughout the entire process. I can assure you, that was a first for me.I already had experience with their service department. That is, by far, the best in the business. Matt and Susan always greet you like friends. Work is done as promised.Overall, I cannot say enough about this dealership. Just...try it.

Took my car for minor work on my apolstery. Was in and out in about 15 minutes. Wonderful people and Dealership. Everyone should buy from Davenport and my sales person was Mark. Ask for him when you go. You wont be disappointed. Also Matt in the service area is so so nice. A great experience when you go.

It didnt take them half the time this time it usely take I was in and out seem like with in an hour.

Just purchased a new 2019 GMC Truck from Matt at Davenport GMC. What a great and honest dealership!!!!! I shopped around at several dealers and they all wanted to rip me off with over inflated pricing, but not at this dealership. If you in the market for a new car I highly recommend Matt and all the staff at this dealership!!! AAAAA++++++++++

I was able to schedule my appointment at my convience . A car was provided for me. The service was done in a timely manner. The provider was professional, and very polite. Service was great!

I was their first customer for service today and Susan let me in as I was a few minutes early before time to open! They werent busy so early on Saturday so I was in and out really fast for my oil change. So glad to see and get to have a short visit with Susan, glad she has returned to work in the GM service department!

It was a friendly and transparent negotiation with none of the typical shuttling back and forth by the sales rep with his manager. I got the highest trade in value among three dealers I consulted and the rebates were exceptional leading to a very satisfactory price.

Great place to do business at.

Great friendly and professional services.

The staff was very courteous and will to help.

Thank you Bobby Goins u made me & my family feel like we were guest at your home.. To put me in the truck (Tahoe) that I have wanted with the right price 😀

Davenport employees are the best! Always for the customer, just simply the best!

Sorry I ever tow my car there. My car was there over two weeks. First they the battery was bad but I had it tested before the car left my yard all and all they charge me for a battery and a new key and 450.00 of labor just to find out the key loss the program all together it was 722.00 for a key Im not mad because of the money its the fact the my car was in the shop for two weeks for a bad key I will not bring my car back and hope other customers will do the same thank you Davenport for your bad service

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Dealing with Davenport for over 10 yrs and always received good fast service.

No pressure, no commitments - they let the vehicles sell themselves and they just help you navigate the process!My vehicle purchase with Davenport GMC was impressive, personalized, and easy!

A beautiful place and very helpfull dtaff!

In and out.. no problems

My experience there was great I got the answer I felt like I was gonna get but then I got a phone call was looking forward to a respond from it but was disappointed

Helpful and efficient

Minimal wait time! Excellent customer service.

The BEST service department

Good Place to visit 👍

Good services gr8 workers

Had a terrible experience with GM service department. They werent very willing to help me out, even though I was under warranty AND bought my truck there. Will not use again.

Needs better communication

Excellent service

Great

Very good

Always friendly and professional