I want to like these people because they seem nice. I took my car in to have my AC repaired and informed them I knew there was a leak. Can you please put it under a vacuum and stop the leak? I picked the car up the next day and the AC worked for about 4 hours. Then it leaked everything out. I called and they said they would take another look at it but not for another week. They wouldnt prioritize the repair even though its a warranty issue. I tried to reschedule but its my only vehicle. The point is, they didnt fix it correctly the first time and Im without A/C in 95 degree heat.

Reputable shop that has been open for decades and has served the city well.They do quality work and are honest

Trustworthy, and quality work. Highly recommend.

Best In Town!

Started going here in 1998 after finishing college and moving to the neighborhood. Love this place. So honest, so friendly. I moved away for 8 years and then moved back to Richmond and live way for out in the western suburbs but still take my cars here.

Always gets the job done ar a reasonable price.

Thank you for being so kind and nice helping me with my Granddaughters car that was broken and you towed it to Royal Chevy for me. You went out of your way to make two trips and to call me each time to let me know you had taken it to Royal Chevy. Your kindness and help was greatly appreciated and I thank you from my heart. You all are good people. JEan G Hair, Fayetteville NC

Love this place! Theyre fast, honest and super nice folks. So glad to have such a trustable repair shop close by.

I am extremly pleased with my first experience with this establishment. My 2006 Audi A4 decided not to turn on one day and I was really just looking for the cheapest option to get my car towed. They told me it would be a couple hours before they could pick up my car, but to my surprise they were there within an hour an a half(enough time for my boyfriend and I to get a coffee and chat). My car got picked up on a Friday and they told me they wouldnt be able to even look at my car until Tuesday, again to my surprise they called me Monday morning letting me know exactly what was wrong with my car(it was the clutch switch). They were great when it came to working with me when I decided I would order the part through them and change it myself. The new clutch switch took a couple days to come in but that has nothing to do with them. My car was up and running by that Friday(so all in all it was one week I was without a car). Long story short, if you are looking for a well-priced, reliable business to deal with your car take them here! side note: They are also super sweet, the older gentleman working the front desk was a delight!

They did a good job fixing our older van

Was doing some weekend mechanic stuff and well, broke the car.Needed a tow. These guys had a truck out quick, and at one of the best prices in the city!

Took my car in for oil change and small service, 140$ later I was recommended to replace an oxygen sensor (40$ part self buy) for 140+labor. Transmission issues the next week and it died completely. It is now scrap.

Ive dealt with Carrolls for more than 30 years and have found them helpful and professional. Theyve given good advice on what is important to fix and what can be deferred. Ive not had any problems with inspections which some reviewers have mentioned.

Have been here a lot. Fair prices and good service. Graham runs the place and is very helpful.

Nice people and great service. Thought I’d have to get my car towed, but was able to jump it. Saved me money and time.

I will never go to anyone else. Great service and fair prices. I recommend them to everyone I know.

Ok shop

Great service, they take great care of me every time!

Great auto shop

Great customer service & fair prices! Would recommend!

I sprang a leak in my gas line and was leaking gas at a very rapid rate. As I was trying to get back to the southside to my mechanic, I pulled into Carrolls to see if they could help with a quick hose repair. I was told they only had 1 mechanic that day and that people had been waiting weeks for their car, so NO they couldnt help me. I said I didnt think it was safe to drive all the way over the nickel bridge and the guy said I cant help you with that so I walked out the door and got into a vehicle that broke down 2 miles away in the middle of the road and almost got hit. It could have exploded if someone hit me! On top of that, I saw about 3 different mechanics working inside with 2 empty bays. Whoever was working in the office (older man with white hair and BAD attitude) ... I hope karma gets you down the line when YOURE stranded and someone basically tells you to shove off when you ask for help.

Just got an inspection and an oil change. Nice guys, and no complaints. Would go again

Gave me change to fill my tire up when I had none on me. Such a small thing, but made my day so much better.

I never use any other auto service. They are the best in skill, time, and fair pricing.Jack

Fast service and kind folks!

Nice guys, a little pricey.

Good service and honest work