user
Forest Hill Garage
6912 Forest Hill Ave, Richmond, VA 23225, United States
Appearance

Comments
qu
Review №1

I called the Forest Hill Garage to ask about a problem with my battery. They gave me some advice over the phone of different things to try and I was able to get the car running, but had the same problem again a few days later. I dropped my car off on Monday after work and it was ready to go Tuesday afternoon. They found a problem that another repair company totally could not find and were able to repair the vehicle quickly and at a reasonable price. Then we swapped cars to get an oil change and inspection for our other car and they were able to knock that out to be picked up Wednesday afternoon. All in all a great experience and well definitely be back should the need arise!

Mi
Review №2

Always a pleasure doing business here. A great group of mechanics and service with a smile.

Ma
Review №3

If youre considering where to take your car/truck for repairs, state inspections, etc. - just stop looking now and choose Forest Hill Garage. These guys really are just fantastic - and I believe them to be the most honest, reputable, and just overall great-to-deal-with mechanics in the Richmond area. I wouldnt go anywhere else (and neither should you). Prices are very reasonable, their communication is superb, and their work is fantastic. Never had an issue with anything theyve done. A++++++++

Ja
Review №4

Great at first, listened well to my concerns about the car and took good notes. However, upon picking up the car, the person who worked on my car told me to drive my car into the James River. It would be one thing if he was just joking around but he was dead serious and frustrated that he had to work on my car. I took my car somewhere else and its been running great ever since. Glad I didnt take his advice.

J
Review №5

Friendly, great service, and FAST! I ended up staying after my car was ready just to chat with the front desk guy, Chris. Ive recommended them to all my friends. I only went for an inspection but will make this my go-to spot for car needs.

Ga
Review №6

Great local neighborhood shop. Usually always busy, but you will get quality work. Also real close to some coffee, fast food, or a couple resturants close by if you gotta wait around!

Bu
Review №7

These guys are fantastic and down to earth. Believe me -- they know what theyre doing and will NOT try to screw you over. Put it this way... remember years ago when you were a kid, and your dad had that buddy who owned a garage?Same thing, but just modernized to todays world.

Th
Review №8

Great garage with honest mechanics who do good work. I’ve been taking my car here for years and they’re always upfront with me if something needs to be done immediately or if it can wait, as well as telling me if they recommend a different shop for specialized work.Make sure to get your car there at open so you can get in on the same day, as this place fills up fast.

Yo
Review №9

I do not recommend Forest Hill Garage. Use at your own risk. Im new to the area and asked my neighbors for a good local mechanic and two out of the three I asked recommended Forest Hill. I am happy that they had a good experience but mine has not gone well. I will say they were nice, courteous and reportedly saved me some money on some things but 2 months after having my 2001 VW Beetle repaired and inspected there I am still having issues. I bought a battery from them that they installed. This week my car was completely dead. I just had to have the 2 month old battery replaced. The mechanic that put in my new battery told me that my 2 month old battery was not connected properly (connections loose) and IT WAS THE WRONG BATTERY FOR THE CAR (I cant take it back to Forest Hill since they had to take it due to the core). Im having issues with the radio that I didnt have before and several other issues that they supposedly repaired that are too many to name (Im hoping that a few issues are now solved due to the battery issue). I paid a lot of money for the repair at Forest Hill Garage and I am upset that I now have to spend more money for another mechanic to look at the car and a new battery.

Ol
Review №10

Love these guys like family🥰🥰💯💪🏾💕

Je
Review №11

After my car sat untouched at a different garage for two days, I called Forest Hill to ask if I could bring the car by this morning for a state inspection. They said yes, bring it, so I went and picked up the car from the other place and brought it to them. 5 minutes later, they were bringing my car into the bay, and I had a lovely chat with Chris for awhile to pass the time. 20 or so minutes later I was back in my car with a fresh inspection sticker. This place is great, hires vets, and didnt try to take advantage of a female bringing a car in. Highly recommend.

ge
Review №12

Great...... My new home for auto repair!!

Ja
Review №13

I would give zero stars if it was an option. After receiving a quote from them, I returned to get the work done (30 min drive one way) and they refused to do it. They curse at (yes AT, not around) their customers and they are extremely rude. I called before I took the truck back up there--they could have informed me then, or even attempted to call before I wasted time and gas, to cancel the work. They are inconsiderate and unprofessional. My family has gotten them to do work in the past and now refuses to take their vehicles to them in the future. I would not recommend them to ANYONE.

Me
Review №14

As a young women I know nothing about cars and have been taken advantage of in the past at other places. I have now been here twice and have been very impressed. They just inspected my car and it passed with no issues, that’s when you know a mechanic is honest! I truly appreciate having a place near by that I can trust.

Ma
Review №15

I went here to get a state inspection because its located fairly close to my house. Soon after I received a call saying that my rear brake pads are bad and that it would cost $350 to replace them. The whole situation sounded fishy to me since the car didnt have many miles on it. Also, they called me 10 minutes after dropping it off which seemed like not enough time to get the wheels off and actually check the brake pads, yet they already had an estimate to fix them.I refused the fix and opted to do it myself. I bought new brake pads and when I was replacing the new ones, I realized the old pads were fine. They had over a 1/4 of material left (shown in the picture). They need to have over 1/16 to pass inspection in Virginia.I went back and got the inspection taken care of and then I showed them the old brake pads and asked them why my vehicle failed inspection. They guy was somewhat apologetic and paid me back $20 for the inspection, saying he wasnt the one that did the inspection. I appreciated this and thats why Im leaving 2 stars as opposed to 1. The person that did inspect my vehicle the first time was named Joseph Henderson.Im just leaving this review to let others know that Forest Hill Garage might have some honest mechanics, but from my experience it looks like they have some dishonest ones as well that will fail your vehicles inspection for no reason and immediately charge an obscene price to fix a non-issue. Just a warning.

Je
Review №16

Great service, great people

J
Review №17

Got my inspection done here. Great and friendly staff! Awesome place and I will definitely come back

Le
Review №18

I gave my 2010 car to my 16 y.o. son after I bought a newer one, and of course I want that older car to be safe as can be. For 4 years I have trusted Forest Hill Garage to do solid work in a timely fashion; to respond to any concerns I have about a car; and to not overcharge or come up with unnecessary repairs. And once again I got honest, expert service. I especially appreciate that they are attentive to customers fluctuating schedules even when they themselves are swamped. These folks are the real deal and Im lucky to have found them.

Su
Review №19

Awesome. So glad I was referred to these guys. They are honest, fair and very nice. Chris who runs the office is a great guy as well as Joey the owner. All the guys are just fantastic. I wont go anywhere else from now on. You guys have earned a new loyal customer .

Cl
Review №20

Tried to charge $78 for an oil change that they said was due to the cost of synthetic oil. Unbelievable.

An
Review №21

Came in for second opinion on state inspection after I failed at another place. Guys were very professional and quick, had me in and out in less than an hour, passing this time. Showed me where the first shop had said Id failed and showed how it actually passed. Will definitely be back next year (or before).

Ch
Review №22

It was awesome. I work here ill be there tomorrow to..and between 2pm and 5 pm tues and Fridays SANTA will be there!! Come on by

Ge
Review №23

First class repair for your vehicle. Been going there for years. They keep you informed know their stuff.

Re
Review №24

Excellent, friendly and quick service. No complaints here! Beats going anywhere else.

Je
Review №25

Great service for my truck. Needed two tires and an alignment. The alignment machine was down so they ended up sending it somewhere else which I appreciated the honesty.

Ch
Review №26

Friendly and reliable, I use this garage for my Subarus maintenance. Ive always been completely satisfied.

Be
Review №27

My husband and I have been going here for 5 years, hes been going here closer to 10 probably. Great guys, great prices, great work.

Ja
Review №28

I have been going here for 15yrs. I love this place‼‼

Da
Review №29

Back on the road and looking good thanks to the great work by the crew at Forest Hill Garage

Al
Review №30

These guys are great! They are the most honest mechanics I have ever met, and are super friendly as well! I have brought both my vehicle and motorcycle to them on various occasions and it has been a pleasant experience. When they pointed out things on my vehicles other than what I brought them in for it was always something legitimate that I had not noticed or had not had time to fix yet ( I typically do most of the maintenance and work on my vehicles when I have time).If I could give them more stars I would, and highly recommend them to anyone!

Me
Review №31

Great mechanics, quick and efficient. Randy is a garage rock star. Great management, friendly guys. Thank you for taking care of my car.

Ba
Review №32

Excellent mechanics and very friendly. Good prices . I am Thankful to Joey for being there to keep our vehicles going ! God bless him and his crew !

Wi
Review №33

Very helpful and knowledgeable. Timely service

Bu
Review №34

Incredible place!!Everyone needs to stop in at Forest Hill Garage. The guys in there, are amazing. Its arguably the best kept secret of any garage/repair center in the metro Richmond, VA area!Chris (front office) is my Masonic Brother from our Masonic lodge, and really goes the extra mile to help me out. He does the same for anyone, no matter what, no matter who. He is the best guy for the job! Outstanding customer service, outstanding service, etc... 5 STARS!!!

Al
Review №35

I always feel comfortable when taking my car to Forest Hill Garage for service. It sucks, but as a female most people assume I know nothing about cars. Whether or not that is true, I feel I am given the same courtesy and respect as other (female and non-female) guests, based on my observations. This is something I consider when looking for reputable companies, no matter the industry, no matter how well the job is done, what customer service really comes down to is how it is handled. Every time I have had my car serviced here I have felt completely relaxed. I trust the expertise of the employees of the shop and know they are not simply there to nickel and dime me. We have coordinated at the time of each service, to determine what is necessary and/or ADVISE me on prioritization of services. It is always a conversation, not a you need this so we went ahead and did it, now pay us kind of deal. Another nice touch about this shop is that they work closely with the Advanced Auto Parts across the street for less common parts. I requested for my cabin air filter to be replaced, although it was not a requirement of the inspection (which was my scheduled service) and someone literally walked it over and installed it within minutes. I am so pleased. Also worth noting, I had requested several days in advance if it could be done during my lunch break which they assured me would work, when I arrived it was a little busy but they followed through on their assurance and got me in out within an hour. It was incredible. Thank you!!

Ty
Review №36

I’ve taken them multiple cars and work vans for the company I work for and they have always done excellent work. Some of the most honest mechanics in Richmond.

He
Review №37

Staff is knowledgeable and friendly. They explained what needed to be done to my car in a way that I easily understood it and didnt try to pressure me into unnecessary repairs. I will definitely be bringing my car here from now on

Od
Review №38

I went to carry out the inspection of my vehicle and the service was excellent punctual, fast and professional, especially Mr. Chris helped me a lot.

Ch
Review №39

Best shop in town

Ka
Review №40

Best car service in Richmond. I was a regular at a place off Patterson, but after having to leave my car, sometimes for 2days for simple repairs, I looked around. So happy I did. Not only has this place helped me right away, but the quality of work is outstanding; their friendliness second to none. The appeal of the waiting area doesn’t hurt either. I love this garage!

Sh
Review №41

Came in on a Monday afternoon for a state inspection. I called before I came and they told me they could fit me in. I arrived and they got me right in. The guy in the front of the office (Chris) was AMAZING! All of the men there were nice and friendly but Chris really amazing. We chatted, laughed, and talk about life experiences. He was really a great guy. This is my new place for mechanical work. Thanks Chris and the other gentlemen for a great experience.

Ka
Review №42

Forest Hill Garage. Honest. Trustworthy. I have several cars that are not new. And two teenage drivers. The Forest Hill mechanics tell me what I need and what I could possibly need repaired soon. They do not recommend unnecessary repairs. Their prices are very reasonable. I highly recommend. A+

Ha
Review №43

My girl and I have had several issues recently with our vehicles. We used to have a guy we could take them to, but he stopped doing it. We came upon this place and they have been super fair and transparent about the work they do. They even asked one time how much do you want to pay when we asked them to plug a tire for us. They are by far the best auto repair shop Ive ever come across in my life. We will continue to come here for all repairs.

So
Review №44

They are soooo professional. They do awesome work.

Da
Review №45

Best mechanic shop around with the BEST men to help you with any of your car troubles. I highly recommend Forest Hill Garage to anyone, you wont be sorry thats a promise!!!

ju
Review №46

Great place. Amazing mechanics.

Ca
Review №47

I went to Forest Hill Garage for my State Inspection and an oil change I was most pleased with the friendly, efficient, and reasonably priced service I received! Although I cant say that I am looking forward to the next time I need service, I am glad that they are nearby and, as an older woman, that I wont get ripped off! Thank you Forest Hill Garage. Im glad youre nearby!Carri Chapman

Ki
Review №48

Came in for air service they told me that my belts needed changing. So I paid the 4 hundred dollars for new belts only 2 not have fixed the problem I came in for. 2 days later went back and they said its the compressor. We can fix it for another 1100$ No Thank You... I felt like they guessing what the problems are there. Women beware. I was so disappointed with the money spend for no reason that I just purchased a new vehicle

Do
Review №49

Of course before they changed owners in 2016 the place was outstanding. It is still a great place Chris and Jeff are friendly and good at what they do.

Ki
Review №50

I went to get my door handle fixed in order to pass inspection.Called Tuesday was able to get it in the shop by Wednesday. I had to bring my vehicle back up to their shop 3 times cutting into my work schedule . And I still did not receive an expection sticker. Here it is Friday and the main reason I came to the shop still isn’t taken care of after I was told I could come back when I got off work to get the job finished. So then I was told to come back on Monday for a job that only took an hour to do. Never again very unorganized and part quotes were overpriced

Mi
Review №51

This place has very high reviews for an auto shop. It deserves them. This was my second time there for a state inspection. First time I needed a new parking brake cable to pass inspection. I knew the old one had rusted and failed. This year they told me that new oxygen sensors would turn off engine warning light but I didnt need them to pass inspection. These guys are fair and honest. what more do you need?My wife goes there as well so its not just a guy thing.

Te
Review №52

Great service!

Ri
Review №53

These guys are great. If they dont know whats wrong with your car right off the bat they would do their best to find the answer. Their pricing is fair and theyre not out to screw people over.

Da
Review №54

Amazing work good honest mechanics reliable and fast!!!

Al
Review №55

Great place to take your carsHonest people since, I know them since 2004

Jo
Review №56

Very helpful and friendly

Th
Review №57

Reliable. Always busy.

Da
Review №58

New to the area and in a jam for auto repairs last Thursday morning. Brough my car here and left it with them to inspect while I went to work. Got a call from Chris an hour later to go over repairs and costs. Was quoted $84 per part and a final total of approx. $650 all in. Cost for repairs was overpriced but I was in a bind and needed it fixed ASAP. Gave Chris the OK and got a call back after 2pm that it was fixed. However, when I went to pick it up and pay my bill had unexpectedly jumped to $750. I asked Chris why this didnt match what I was quoted over the phone and he deflected blaming it on some other guy I mustve spoken to and wrote me a 10% discount on future repairs. I scanned my bill and noticed the cost per part was actually $25 more than what he quoted me over the phone. Needless to say I will not be giving them any future business. Suggest you stay away as well. Giving them one star for quick turnaround tho.

Da
Review №59

My name is David Orcutt and Jeff and Butch have been outstanding in their service to our vehicles. I am comfortable with their pricing and suggestions for maintaining the service on them. Has the feel of a garage in the fifties but don;t be fooled they are techies and have the equipment to find the problem and fix it. Straight talk from two guys who love to work on cars. ThanksNow when will my car be ready?

An
Review №60

These guys are the BEST! They dont gouge you like so many other places do. Theyre fast, friendly and HONEST. I send everyone I know here.

Ar
Review №61

This was my second visit and from the moment I walked in everybody was friendly and very helpful...they kept me informed on anything else going on with my car and very affordable.

Ni
Review №62

I had a great experience there today. The service was honest and authentic. Those two qualities are worth their weight in gold to me.

De
Review №63

I appreciate having a place to take my vehicles for maintenance where I can trust the people and get maintenance/repair work done in a timely manner. Been going there for many years.

Pr
Review №64

Love these guys

Ad
Review №65

Great group of guys who wont shine you on about your car repair. Dont expect the cheapest price from this group and they wont run any specials either, but you also dont need to be worried about them selling you on repairs you dont need. I think overall that is worth much more than a small discount.If you know exactly what your car needs and can find a shop running a special on that particular thing (oil change, breaks, alignment, etc.) maybe youre okay going somewhere else, but if you want an honest opinion on your vehicle when you are clueless, here is a great place.

Ti
Review №66

Called them this morning after 8 oclock to see if they could look at my wifes car because of an air conditioning issue, they agreed to look at it. We took it over around 10, and by 12, the car was fixed. I had no idea what the issue was, but after checking the car, they filled the Freon and fixed the issue. Not knowing, they could have easily told us we needed a flux capacitor (as my wife likes to put it) and wed had know no better. Highly recommend them for auto repair.

Je
Review №67

Good honest mechanics! This is where I will bring all my business and recommend them to others. They have worked on my car and my husbands truck for decent prices (200 compared to the >400 firestone quoted)

As
Review №68

I had a great experience here, the new owner went above and beyond my expectations, and I will definitely be going back.Update: Still straight forward and efficient

Ke
Review №69

Excellent, friendly, and expedient service, very honest guys. Will definitely be taking my vehicle here for future repairs.

Ca
Review №70

I had a very annoying and not so fun problem with my vehicle so I brought my car up to the guys at forest hill garage and they took my vehicle in without any hesitation (unlike the the terrible shop thats across the street from them that didnt want to help but wanted to charge me for every single thing that came to mind) and managed to solve the problem I was having very quickly and efficiently. Needless to say, these guys saved the day for sure and didnt break the pockets by any means! I highly HIGHLY suggest you bring any vehicle related maintenance or issues to forest hill garage if you want fast, honest, reliable and affordable service! If you guys are reading this, Im the drain plug guy that just showed up out of nowhere, I just wanted to thank you guys again and Ill definitely be sending people down your way.

Ka
Review №71

Im so happy I found Forest Hill garage, it is officially my new go-to car shop! Thank you for the friendly, quick service, you guys are awesome!!!

Re
Review №72

Good guys. Fair and honest mechanics

Ge
Review №73

First class work, Ive taken my vehicles there for years. They keep you informed, and get the job done.

El
Review №74

Fantastic service continues with change of ownership. Great customer service and communication.

ri
Review №75

Great mechanics great service

Co
Review №76

They are honest and do good work. Cant ask for more than that.

Jo
Review №77

Done quick and an awesome job. Nice people

Ev
Review №78

My experience here was horrible. The owner wasnt just rude. He was hostile. Ive heard similar things from others. I dont care how good a business is if Im treated in this manner. Im glad other customers have had good experiences there, but its the last place Ill ever recommend.

An
Review №79

Provided good quality service.

Br
Review №80

Best mechanics there is.

Ca
Review №81

If youre looking for reliable mechanics who know what theyre doing and wont rip you off, this is the garage for you. Their prices aint the cheapest in town and its because they dont do cheap work. Theyre worth every cent. ,Im really grateful for all the help they gave me, and the patience they had with me and my car situation this Spring.My Jeep kept dying for inexplicable reasons, and after wasting my money at a few other shops, I finally came to theirs. They did excellent, timely work to get me back on the road. Jason explained to me what the issues were with the engine, and didnt patronize me or make me feel dumb at any point. I learned quite a bit from him, actually. (He was a tank mechanic in the military, so Im confident he can fix just about anything!) Also, when we were settling up what I owed them, they undercharged me (they worked ten extra hours troubleshooting the engine problem, and didnt add that extra time to the bill). So yeah, theyre literally the salt of the Earth kida folks.I think the best businesses are run by folks who empower their customers, and this is definitely one of those rare places.As it turns out, the extensive repairs necessary to fix my Jeep exceeded what I can afford, so I had to give up on that vehicle, but in no way does that reflect the abilities or work ethic these mechanics have. My Jeep Cherokee is simply too old (and was neglected for 5 years on a farm before I got it) so there are issues in it that run too deep for me to fix.In the future, when I need auto help, Ill look no further than their front door.Thank you so very much, Jason & Joey & all yall at FHG, I truly appreciate your honest work, and am happy to know you.

Jo
Review №82

I have been bringing my vehicles to Forest Hill Garage for many years. Ive never had a problem with them and they do good honest work.

Ki
Review №83

Only place Ill take my car, the mechanics there are the best!

Ni
Review №84

Made me feel welcome! Especially for a shy woman!!

La
Review №85

Great guys, great service!

HC
Review №86

Very good service and friendly owner!

Je
Review №87

Not your typical garage where they try to up-charge/sell! Great honest workers, fast service, highly recommend

Fr
Review №88

Good guys - honest mechanics. Highly recommended.

St
Review №89

Great people...great service!

Wa
Review №90

Honest, dependable and always willing to help.

Na
Review №91

Best place to take your car in Richmond... Honest mechanics who know what they are doing.

An
Review №92

Affordable, honest, reliable, And Timely.

Wi
Review №93

Pro services everytime I have needed them. My go to guys.

Li
Review №94

Helpful and courteous.

Fr
Review №95

No good. Shity people

CH
Review №96

I own it

Ra
Review №97

Busy for a reason

Br
Review №98

Great guys

Information
11 Photos
98 Comments
4.6 Rating
  • Address:6912 Forest Hill Ave, Richmond, VA 23225, United States
  • Site:http://www.foresthillgarage.com/
  • Phone:+1 804-272-4557
Categories
  • Auto repair shop
Working hours
  • Monday:8am–5:30pm
  • Tuesday:8am–5:30pm
  • Wednesday:8am–5:30pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–5:30pm
  • Sunday:8am–5:30pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations