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Castrol Premium Lube Express
4993 Longley Ln, Reno, NV 89502, United States
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yr
Review №1

I used to love this place and I recommended it to several friends. I always trusted them to do the right thing and not stick me with unnecessary charges. However, all integrity was lost and I will NEVER return and I will NEVER recommend this place again. I stopped in for a smog check. I had some service scheduled on my truck elsewhere because the engine light was on but I needed to renew my registration. The technician at this place knew that even if my vehicle passed the smog check the overall test would automatically fail. He could have explained that to me before he ran the test and charged me for a known failure. An honest person would have done that. Just to tell me to come back after my service appointment would have been the right thing to do. Now I can NEVER trust this place to do the right thing again.

Ba
Review №2

I went in with the tire that was so low with air it was almost flat. Walked into the facility and asked if they do tires, was told no and given advice on where to go to get my tires looked at for the cheap. Let them know that I just needed air in it, and they said they would take care of it for me! Mike let me know exactly where he was filling each tire to and which ones were looking low and which to keep an eye on. He also let me know that the tires looked relatively new and that I should have a warranty on them should the tire get low again. Best part, they did not charge me a dime! Do you guys know what they’re doing and care about people, even if they aren’t their customers. Even if you’re not in the area, the trip is worth working with this company. Locally owned. I’ve had oil changes and smog checks done here before and they were quick and it didn’t cost me an arm and a leg. I will not be going anywhere else!

Tr
Review №3

I had not been in here for awhile, but was very impressed with the staff and service I received for my Jeep Grand Cherokee and Ford Super Duty 6.7 diesel.They were thorough and friendly, great job!

Pr
Review №4

The guys here are great!! Everyone is so nice and friendly. Not pushy on selling services. They get the job done quick. Definitely recommend this place!

In
Review №5

Always have been happy with my service here.

Th
Review №6

I have been using for years. Great service and value.

Pe
Review №7

I went to this place cause a friend reccomend it, big mistake a have never paid so much for an oil change 131 dollars when everything was set and done 40 dlls fir a cabin filter 22 for an air filters ridiculous prices,and I didnt even get the oil I wanted cause they didnt have it in stock..yes I could have say no to all of that but my no longer friend works next door to them and I didnt want him to feel bad. 2 things for sure..Im not coming back to this place and my so called friends is not getting a thank you card for fathers day lol..Im going back to WalmartAutomotive, might not have the greatest oils brand but it would probably cost me a third of what I pay today.

No
Review №8

Great staff, never try to sell me services I dont need.

Ro
Review №9

Great experience, very quick, will go back in the future.

Wa
Review №10

I get my smog there every year. No waiting very quick and they do it all. Price seems reasonable.

De
Review №11

These guys are the best,Ive been a valued customer ever since coming to the area back in 17.,Quality, Service and in a timely manner.

Ni
Review №12

Of course, the advertised price is for the lowest-rung oil change in the world, and most cars made after the 90s cant even use it, but thats to be expected. Dont let paying more than advertised make you reconsider, you paid more than advertised for the sunroof on your car too.Service is reliable and the techs are all knowledgeable. Ive seen them with with people that are self-professed not car people, and they have never tried to use that to upsell. The oil change always comes with a fairly comprehensive inspection, too, which is nice. Most impressive part is that they will do the effort and labor to show you whats wrong, rather than just tell you to take them at their word. If you choose against it, theyll also put it all back without charging.

Da
Review №13

Took my kia to get a transmission flush after calling all over town and getting prices from $220 to $500 some being to lazy to actually do the work jiffy lub this place offered to do it for $150.I was a mechanic for about 4 years and watched them how it was being done and they actually did a better job then when I used to work as a mechanic.So yes I recommend this place to all my friends, family and anyone wanting to have a good quality job done.Thank you

Te
Review №14

I have been having the oil in my car changed here for years. Great service! They never try to up sell services you dont need (like the chain oil change places do) but stay on top of what your car does need. They are knowledgeable and dont treat women like they know nothing. Service is also fast. Yes, they are a bit more expensive but worth it!

Cr
Review №15

Aaron and the are great! Only place I take my truck.

Un
Review №16

Great service and staff

Ja
Review №17

Hard to find a convenient place with top quality products. This place is both. I came here specifically for the Castrol synthetic oil change and was in & out quickly. Most places will try and sell you some lesser quality oil at a cheap price, this place is as quality as the Castrol brand suggests. It’s clean, professional and quick.

Mi
Review №18

Great service! Really helpful guys! They did a great job with my truck and I didnt feel pressured to buy anything extra. Very friendly nice guys!

Ke
Review №19

Good service nice staff clean buisness

Bi
Review №20

Quick work, and they play happy news stories while you wait. I dont hear enough happy news. Its like getting my oil changed and attitude adjusted at the same time 😃

An
Review №21

These work so hard and always have a smile

Ch
Review №22

I brought my Ram here after 6 months of barely driving it. They told me I didn’t need an oil change and recommended when I should come back to have it changed. They also told me how to check the oil life on my truck which was helpful. I appreciate their honesty and it is a refreshing change from other oil change places in the area I have gone to. I will definitely be coming back here to do my oil changes in the future.

Ti
Review №23

I always come here to get my trucks oil changed as well as getting it smoged and registered. Amazing group off people. Very friendly and definitely care about their customers! I highly recommend this place to anyone who wants to get their oil changed in a fast and efficient place and who will treat you with respect!

Sh
Review №24

Quick (like Jimmy Johns fast) and honest!

Ja
Review №25

This is a great crew! Quick and efficient and very friendly. Highly recommend.

ti
Review №26

Fast, friendly, a great experience

Jo
Review №27

Great place...Great service..

Da
Review №28

I had been going here for years until I realized that they are deceptive. It seemed that every time I had a transmission service that was past due and done by another automotive shop, they would show me so-called proof that it wasnt done. I have a 2015 Subaru Impreza with a transmission that is sealed. The only way they could see if the fluid was bad is if they unbolted it and broke through the sealant. So, they were showing me fluid that was NOT from my vehicle and ripped me off on a service I didnt need TWICE! Stay away from this place for anything to do with your vehicle. There are several other local automotive businesses in Reno that act with honesty and integrity.

Be
Review №29

I love this shop, they are professional and dependable, getting the job done right. I have been dealing with Wayne since his Sparks repair shop. I remember when Eric was first working for his dad as a young man. I know I can trust that they will do the best for my vehicle and myself when I come to have my vehicles serviced. For several years I lived in Portola and continued to have my vehicles serviced with Wayne and Eric at their shop. Thank you for the best service, in Reno and surrounding area.

Jo
Review №30

They were friendly and helpful. Great service!

Mi
Review №31

My wife went in to buy a new battery for her car and they encouraged her to go to the dealer to get the warranty. When she checked and there was no warranty, they tested her battery and did not charge her even though she would have bought a new battery. Lastly, they fixed the XM radio for her for free. Although these were simple things, a lot of shops would have taken advantage of my wifes lack of knowledge of cars and charged her for these. This is a sign of honesty to me.

Jo
Review №32

I was quoted $98 for an oil change for my 14 Ford sedan. This place may be great, i dont know, but almost $100 for a simple oil change is crazy! Do people really pay that much for oil changes? I go to the dealership for my new 2018 SUV and dont even pay nearly that much. I really dont know how they stay in business with these prices. My 1 star is based strictly of that ridiculous price.

Za
Review №33

The fastest oil change I have ever gotten. Was in and out in less than 15 minutes. Friendly staff.

Sh
Review №34

If you go here, you can expect to pay a lot more than their advertised price. Ive tried this place three times: once with my personal vehicle and two government vehicles and its always the same thing... You need this or that and that bumps the price way up. The last time, they said I needed a new interior air filter and they showed me mine. My filter did have some loose leaves on it and when I said that I didnt want to get a new one, they didnt even knock the loose stuff off as a courtesy. Instead, they carefully placed it back in its slot so as not to accidentally shake anything off. Cmon...

Br
Review №35

Just took a GMC terrain in an hour ago. I guess they saw an opportunity to take advantage. Guy comes in with a filthy white air filter and says hey this is real dirty. Well replace it for $39. I didnt think twice about the filter other than Ill just go buy one and put it in myself. I go to do so...the air filter in the car is nearly clean and yellow, not white. They showed me a dummy air filter or one sitting around just to worry their customers and prompt a sale. Shady shady business. Beware.

An
Review №36

Love the guys here. They actually care about what they do. And the manager is superior.

Je
Review №37

Took my cars here for years. The last 2 times I went here I got home and the car was leaking oil all over the driveway. My husband took the car back both times and they fixed the problem. Both times they made a joke and laughed it off about the oil in our driveway. We dont think its funny, we keep our property super clean. We wont be back.

Ma
Review №38

Quick and thorough oil change and vehicle inspection on my Chevy flatbed truck.

Br
Review №39

Great service. The staff reminded me of Discount Tire professionalism but in an oil change arena.

Ti
Review №40

This place has the best people and the best service hands down

St
Review №41

Ive been to these guys twice now for a smog check, and will continue to go back. They are very friendly and efficient. Get me in and out very quickly.

Jo
Review №42

Always great service and friendly people there and my car is done right

Fr
Review №43

Always fast and friendly service.

Ho
Review №44

Today the owner (Eric) dissapointed me. After the oil change I got a few days ago my car was leaking considerably and my garage floor had a huge puddle of oil on it. Just brought the car there and they fixed the leak (damaged or not well installed gasket). Since I lost an hour of my Saturday and still have to clean up the mess on the garage floor I figured its fair that they make it up to me with a free service like an oil change or a smog check. Instead they give me the voucher I can download from the website.Even after the manager checked back with owner the best they would offer me was a $10 smog check. Its not about the money, its about the attitude. Mistakes happen. Lets fix the damage and move on. If you cant give me a 19.95 smog check for free that tells me you dont really care if I come back or not. So I wont.

Ro
Review №45

Great Shop!

Ol
Review №46

I have been taking all my vehicles here for years. They are fast, courteous, and have always done good work.

Da
Review №47

Been going here for years for my company trucks. Good, fast service.

Mi
Review №48

I work there

Ro
Review №49

Been going here for years. Great group of guys.

Ev
Review №50

Love these guys. Did my oil change no problem!!

Aa
Review №51

The best customer service, and always honest!!!

PO
Review №52

We had our truck serviced and the tire pressure was left lower than the sticker on the door and the oil was over full.

Ju
Review №53

Total disappointment, head coupon for $10.00 they give me$ 7.00 their service went from 10 to 4

ER
Review №54

In. Out. 20min, no appointment.

Ma
Review №55

Fast, easy

MI
Review №56

Little over priced but the workers are amazing and fast.

Ju
Review №57

Great, friendly and professional staff

Aa
Review №58

Great service and courtesy!

ju
Review №59

Great service!

Ro
Review №60

Love this place

Do
Review №61

Always great service.

Ni
Review №62

Fast and cheap!

Ju
Review №63

Professional quick and courteous

Jo
Review №64

Great service! I will go back.

Er
Review №65

Theft

Information
8 Photos
65 Comments
4.4 Rating
  • Address:4993 Longley Ln, Reno, NV 89502, United States
  • Site:http://xpresslubereno.com/
  • Phone:+1 775-828-6996
Categories
  • Oil change service
  • Auto repair shop
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:8am–3pm
  • Sunday:Closed
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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