Havent quite used their actual services yet (and i hope i dont have to) because my concern was purely for prevention since my neighbors had an infestation. But i called and asked for advice and the lady on the phone was fantastic! She was very knowledgeable and very patient with me, even after i called like 4 times. Got way more helpful information then i could get out of google and she helped me remain calm. You go phone lady!! I wish i caught her name so i could have given her a proper shout out!