I just bought a new house that looks like it was neglected for a while. When we installed a new door, small, black insects swarmed from inside the structure. The installer said that they were the largest termites he had ever seen. I was horrified that I would have to spend a ton of money on termite removal. I called this service because I saw quite a few good reviews. I also noticed reviews from other companies where people were pressured into sales contracts, ect.. The exterminator (Its been a while, so unfortunately, I have forgotten his name) arrived on time and was friendly and comfortable. He asked me a ton of questions about the insects I saw. After about five minutes, he determined that, in fact, those bugs were carpenter ants, and because they were not swarming, I would not need his services. I was thrilled not to have to pay several thousands of dollars. I really feel like this company is trustworthy and wont charge you for services you dont need. They didnt charge me a dime. I will call them in the future if I have any problems with pests.