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Luis Auto Repair
2950 E Thomas Rd, Phoenix, AZ 85016, United States
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Luis Auto Repair

Comments
Ly
Review №1

My friend has a great deal of experience with people & cars. He said this is the only place he will take any of his many types of vehicles. Including high performance vehicles. In Az. Thats an incredibly big, giant vote of confidence.

Sp
Review №2

My name is Luis so I rate this 5 stars

Do
Review №3

Amazing amazing customer service!! My AC unit went out at the worst time possible. I called asked if I needed appt, Luis said come on in after 9am next day. Showed up he checked it out mentioned itll be a 3hours process. I asked if I could sit and wait he said yes. They took my vehicle he said AC are a priority. So grateful 🙏❤️

De
Review №4

Very friendly, fast and just all around good business.

Ba
Review №5

This shop is awesome! Ive taken my girlfriends car their 2x and it was repaired in a reasonable amount of time for a reasonable price!

Sh
Review №6

Great work and great prices! I would recommend this mechanic shop definitely .

Do
Review №7

Thank you so much for the absolute best customer service I have received in a long time. We were up from Tucson for our daughters surgery and stepped out to get over night supplies while surgery was under way. While out our passenger window got stuck in the down position. They fit us in immediately and got us back to the hospital before she was out of surgery. Thank you again Luis auto repair. Thats our van in the pic.

Ja
Review №8

Fixed my alternator for a super reasonable price and did it in a timely manner and let me know when it was done! Super friendly and does a great job!

Ad
Review №9

Very good shop .Would recommend.

Ka
Review №10

Everytime I owned a vehicle I would take it to Luis Auto Repairs for all my car problems and he would fix it.

Do
Review №11

Very fair on pricing and got the job doneOn time

Fr
Review №12

Very good service

Me
Review №13

Great repair

Sa
Review №14

These guys are amazing! The advice and kindness I get when I bring my car here is so refreshing! I feel like they not only listen to my concerns, but HEAR me. Which, as a woman, can be very rare, especially at a mechanic shop!I always leave feeling more confident driving my car, than I did when coming in.Thanks guys!! You have earned my business, and my refferal!-Sarah

Da
Review №15

Luiz is an honest mechanic I would refer him to my family and friends

Ci
Review №16

Finally an Honest mechanic! Great service & no gouging on prices. Louie Is Awesome!

Su
Review №17

Luis is always available, flexible, helpful and put customer first. Great prices!

Af
Review №18

These 2 Machanics are fair and affordable. If you’re a single female looking for decent service I recommend this shop. Very satisfied customer. Loyal customer since 2012 👌🏾

An
Review №19

Luis auto repair is a really good mechanic he fixed my nissan and its been running smooth every since! 👏

Ca
Review №20

Went in for a transmission replacement on ny truck and was finished within a week at low prices.

Mi
Review №21

The past five years they have service and repair all my my vehicles. I am very pleased with the quality of their work. I often recommend them to friends, who cant thank me enough. Luis the owner does a great job diagnosing and getting whatever problem you have with your vehicle fixed and at a very affordable price.

An
Review №22

Good professional service.

Ke
Review №23

These guys are truly honest mechanics.. I been going there for like five six years now theyve even came and picked me up and drop me off highly recommended by me

Li
Review №24

Excellent prices, manage by owner who is always willing to go that extra mile to HELP you. Very accommodating, done busibess with shop for 10 years and always same service

Ha
Review №25

This place is awesome with a great price according to other places Luis is a great guy I will recommend this place I took my 2010 Camry for water pump Chang

Yo
Review №26

Took my baby in to have fan and some other part replaced thought it was going to cost $1000s parts cost more than labor. Love this place

ra
Review №27

Luis is the best i brought 2 cars to them and got it fixed fast honest service

Ka
Review №28

Im sure these guys are nice, but heres the deal.my car broke down Tuesday night on the US 60 on my way home from work. I was terrified. Im only 22 and just moved out here from Texas on my own and have no family here. I originally called Guys Body Shop which is next door to them and told them my transmission failed and I needed to tow it to their place. they said that was fine. I requested that they call me once my car got there. about an hour later, when I knew my car had been towed and shouldve been at the shop, I hadnt heard anything. I called and there was no answer. I decided to wait till the morning.I tried calling Guys Body Shop again 10 times the next morning and no answer. FINALLY at like 930 in the morning they answered, only to tell me they dont do any mechanic work, they just do body work (I shouldve known better lol, that was my own fault) but luckily, Luis Auto is right next door so the man on the phone said he was more than happy to bring it over to Luis shop. I thought, great, what a lucky break!!so i called Luis shop to let them know what went on and they said they would take a look at it that day. when they asked what was wrong with it, I said the transmission and they said oh, thats it? okay, Ill get to it today. I asked them to please call me before they did anything and the guy on the phone said okay, but then went to hang up, without taking my number or my name down!! I had to interrupt him to give him my information. once that was done, I didnt hear from him for the rest of the day. I called near the end of the day, around 5, just to check on things and a nicer man answered (I believe it was Luis himself). I asked him what was wrong with my car, he told me it was definitely the transmission. I asked him what specific part failed so I could get an estimate later on, and he told me that the guy who was working on it during the day went home for the night, so he didnt know exactly what was wrong. what? weird, but he told me to call first thing in the morning so he could give me an estimate of the repairs and to tell me what parts failed.I decided to wait until an hour after they opened to give them time, figuring they would be getting into the office and would need time getting situated. I called around 9am and was met with ATTITUDE from one of the employees. I asked if there were any updates and he said to me (word for word) I know youve been calling but yeah I havent gotten around to it. we just got here, you need to give me more time. ...okay. so I apologized and explained again that its my first car and I just am worried. all he said was yeah and hung up. it made me feel dumb for even calling.I know things get busy, but all I ask is for updates and if I call asking how its going, I shouldnt be met with attitude and I shouldnt feel like an idiot for being concerned about my car.the day went on and I STILL HADNT HEARD FROM THEM. all I was waiting for was an estimate of what was wrong! they had already run a diagnostic on my car, so they shouldve known and told me what part failed at least, right?I had my wife call them because she is a little more assertive than I, and they told her that the entire transmission was shot and that i would need to pay at least $1500 for a USED transmission (their words). when she asked what parts failed, they didnt give her specifics and just said that the entire thing was shot.I didnt trust it, so I took my car somewhere else and turned out it WASNT my entire transmission, it was the computer system and that is covered at the dealership with my warranty!in my opinion, their service was shady and they just wanted money. they didnt care about my concerns and every single time I called I was met with attitude.dont waste your time.

Kr
Review №29

They always take care of my car. Which i think is 👍

pi
Review №30

I thought these place was good after they change my belt but in June they took parts of my car they mess up my car did not run more than 35 miles per hour the police took it from me after I got 6 tickets everytime I took my car it was more and more more money more part it need it but it got over heated trow all the hot antifreeze everywhere then it had so many problems I regret taking my car here please do yourself a favor look for a better place

ch
Review №31

When theres a problem with my vehicle I take my vehicle there and I tell them whats wrong with the vehicle and the get right on it and fix my vehicle they have good service and good workers and friendly.

Ri
Review №32

I like this shop I been gone here a few years now and Im never unhappy with the work

TJ
Review №33

Very friendly staff very helpful will do repairs at a reasonable price

Ra
Review №34

Excellent service

Sa
Review №35

This is the first place I call any time something is wrong with our Daycare Vans or my own personal cars.

Te
Review №36

Good prices.

De
Review №37

He is the best!

Fa
Review №38

Lack of Customer services

Ja
Review №39

This guy is a master mechanic

La
Review №40

The best

Information
11 Photos
40 Comments
4.6 Rating
  • Address:2950 E Thomas Rd, Phoenix, AZ 85016, United States
  • Phone:+1 602-955-2115
Categories
  • Auto repair shop
  • Auto radiator repair service
  • Auto spring shop
  • Auto tune up service
  • Brake shop
  • Muffler shop
  • Oil change service
  • Tire shop
  • Transmission shop
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:8am–6pm
  • Friday:8am–2pm
  • Saturday:Closed
  • Sunday:8am–6pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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