A bit of a slow and disorganized service. Asked for documents in advanced via email to expedite the process of shipping, yet took forever to re-verify the documents that were already sent. Just need more work in streamlining the process.

The young lady that works in the front office named Gabrielle hes very nice polite very helpful goes out of her way to help her customers the elderly Hispanic lady in the warehouse is very friendly and nice and helps also their problem is is the black of management at TriStar cuz they dont manage your people very well they have a hard time keeping help on Mondays which is the busiest day of the week probably theres only one person in the office and she does the best she can which is Gabriel and she does a heck of a job doing it too

Great service, helpful people

AWESOME as usual.. The young supervisor normally helps me and is great.

Very nice, very professional! Would totally recommend Tri-Star to anyone!

They took care of my friends dogs like they were their own, the guys help us out putting the dogs inside the truck and the cages in the truck bed, the dogs were really calm. Just be aware of some policies about checking the dogs with customs before they close at 5 pm, and our plane was delayed so we almost missed the time and also that there is an additional fee even when we already paid everything in the other country.

Smooth transaction. I had a yorkie imported from Czech Republic with a overlay on Germany making it a 20 hour trip for my Alvin. Everything thing was in order, I signed papers and picked up Alvin from the loading dock. There maybe 10 minutes. Crate was clean, Alvin had food, water, and a snack. I highly recommend using their services, I will be using them in the future.

They are caring people and my I have a lot close friends that works including my husband. But they do there best working there.

Get you loaded quickly.... ❤❤❤❤❤

Great customer service! Very appreciated of the staff! Highly recommended!!

Professional,fast, friendly.

Worst customer service I have ever experienced with any agency, to include U.S. Customs.

Best customer service, very friendly staff and very helpful.

Good customer service