I cannot say enough good things about my experience with this practice, and Kayla in particular. Without going into too much detail about my reasons for therapy, I will say that I felt truly lost and hopeless before I found Kaylas help.After going through the same routine with many previous therapists, I found her approach so refreshing. Kayla has a way of actively listening, and does so with kindness and grace-instead of pity. If I could give her 10 stars, I would!

Had sought out therapy for my 9 year old daughter who was having problems with dealing with separation of parents. Got a therapist at clear water and she seen my daughter for 3 sessions where her father took her. I finally met her for the first time and after we met she refused to see my daughter again. Very unprofessional wouldn’t answer or return calls neglected her 9 year old client who actually liked her. Very disappointed. She needs therapy instead of giving it. Disgusting.

Just like all the other reviews, Kayla Leddy cancelled on me 4 times, usually 2 hours before my appointment and only because I reached out to verify we still were on for said appointment. Before I became her client, I saw the other reviews on here, both saying she cancelled twice in a row. Even so, I held out hope that maybe those two reviews were from the same 2 dates and it was just one of those “freak things”. I was wrong. I think I’ve seen her a grand total of 3 times.I was in desperate need of help to combat a deep depression I found myself struggling with and I was frequently let down by this counselor in my time of need. I feel like if she can’t take on the responsibility of having x amount of clients then she should stop taking new patients and gently inform the ones she does have to seek help elsewhere, lest they waste their time with cancelled appointments and a myriad of excuses. (met my deductible for ONCE this year. So much for that)What I didn’t see in other reviews (so this may just be my feelings) is that Kayla is very likeable. She was fun and bubbly and I felt she was a great “mom match” for me. That’s what made the constant cancellations sting so much more. I am usually a forgiving person and I don’t write reviews unless I’m extremely pleased or extremely disappointed. But in this case, I just was too disappointed and frustrated not to say something. Especially knowing other people who might desperately need the help might not get it if they choose to go to Kayla.I hope Kayla learns to manage her clients better in the future because anyway you cut this, it’s wrong. It’s wrong and she’s clearly done it to many people. I do hold out hope that she improves as it appears her practice is still in its infancy, so it has a lot of chances to learn and develop. I’d hate to think this smudge on its record would negatively effect the other counselors and therapists working under its umbrella.So although I liked Kayla as a person, she was still a terribly inconsistent, unreliable, and unprofessional counselor.

Kayla has cancelled on me 3 times now. In 3 months I’ve only seen her 1 time. I will be switching to someone more dependable in the future.

My very first appointment, kayla cancelled on me.If I could leave a zero star I would. I really needed a therapist today and she apparently doesnt care about her patients.

My girlfriend has had her two most recent appointments with Kayla Leddy cancelled, both times on the same day as the appointment. On both those occasions, my girlfriend has requested those days off two weeks in advance only to have a secretary from Clearwater Counseling call to cancel less than an hour before the actual appointment.We just want to find some help, and this place didn’t have the time for us. If you’re considering this place as a new patient, have backup plans please.

After seeing Kayla for months and being cancelled on half of the time (mostly last minute) she didnt show up for 2 appointments in a row. The second time we reached out to her and the office multiple times and never heard back. Even in an emergency situation the patients should always be notified. We were incredibly upset and feel this office is overly unprofessional. To this day we have never heard back. No referral, no apology.

Agree with previous comment-appts often get canceled last minute.