Service was good, but I think some of the things added to the bill are not necessary,Like shop supplies and digital entry etc

My appointment for my oil change and tire rotation was at 8:45am. We pulled in at 8:40 and they got my vehicle right in. They went above and beyond with their customer service and they were very knowledgeable! They not only changed my oil but checked everything over. I also received a text message after I was checked in that I could reply to for status updates as to how much longer until they were finished. They checked my tire alignment, changed the oil, and checked many other things. They also informed me of things to look to in the future, such as spark plugs may need to be changed at the next oil change appointment and they gave me an idea of the wear and tear of my tires and how many more miles and months I can expect to get out of them. They also provided me with valuable information about sales and deals that they typically offer that I could take advantage of. I HIGHLY recommend the service as Nissan McCarthy in Olathe!

Clint Knox was my advisor and was very helpful as well as professional. I will definitely see him when I return for my service needs. I would highly recommend him to anyone looking for great service. Thanks Clint for making my first visit there very easy.

The advisor that I worked with was excellent and made sure that I knew everything that was going on with my car and what was recommended. Not pushy at all and let me make my own decisions about everything. Will definitely be coming back for more service when the time comes.

I’ve been coming to these guys for over a year now. Danny has always been a big help but I want to thank the young woman with the blonde hair, I forgot her name but she was so sweet and accommodating. I had a concern about my car and she made sure we figured out what it was. I was in and out in about 30-45 minutes for a diagnosis. Amazing service!

Took my fleet vehicle in for an oil change and recall on the tail light. Somehow they came up the transmission needed to be replaced ( which ran perfectly and no check engine lights). They never contacted me and started the process of changing the trans prior to talking to me. ***Ive edited this because the manager took the time to talk when i picked up my vehicle and explain their perspective with the fleet service company. If they had communicated better thru out the process with me I would have given a 5 star review.

I love this dealership! I have purchased two vehicles from this dealer based solely on my experience with the Service Department.I ALWAYS receive exceptional trustworthy service. I have utmost confidence and trust with the Service Department. Highly recommend this dealership!

Austin was amazing. McCarthy very professional very courteous explains everything before making any repairs they were fast and efficient great customer service overall

Excellent and professional service by Trudi Ponce De Leon Olathe McCarthy Nissan

Everything from making the diagnosis, ordering the part, making the second appointment for installation, and installation itself was excellent.The time it took for them to make the diagnosis and install the part were both less than what they had estimated.The service staff was very respectful, informative, and professional.The lobby was very clean, was equipped with the charging station, and refreshments were provided.Checking out was smooth and hassle free.Overall, great experience as always. I bought this car from here 7 years ago and their service has always been at this level.

McCarthy Nissan takes very good care of me and my truck, hands down! They are always focused on our needs & never try to sell stuff I dont need.P.S. I love that Danny is in that picture 👍

Had first complimentary oil change was there less then 45 minutes very satisfied with the service department.

Service Advisor- ClintHe was very professional and friendly.Ever time I’ve been in for service it has been exceptional !!

Very fast and efficient. People were very friendly as well. Highly recommend

Service advisor was excellent for my first oil change.How he explain and how long it will take was right on time

Replaced A/C compressor and gave me several good options for the repair. Honest, fair and very helpful when they had to keep the car longer than expected to order the part! Top notch service!

Service was very straightforward and they are very professional. They will not nickel and dime you for unnecessary work.

Staff was easy to work with, great customer service, explained everything in detail, gave me options. Danny was my service representative, very responsive to my cars needs. #OAGAAG

I had McCarthy do a basic oil change and it took an hour versus the 45 minute they told me to expect, making me late for my 8 am appointment. They usually do a vehicle inspection but did not do it this time for some reason. I didn’t question it as they were running late. On a positive side, they had upgraded their waiting area.

Got new tires for the wifes car today. Ordered them ahead of time was in and out in short order. They did a nice job balancing the wheels, ready for the winter. Also had a set of snows put on a set of wheels for another car while I was there, Thanks Kyle!

First time I’ve used McCarthy Nissan. I was impressed with their use of technology blended with their customer service. Danny was great!

Brian was very helpful and nice. I enjoy going there because they always take care of me thank you so much.

I had great experience in the Nissan service department. As a medical student, my schedule is a little unpredictable and having reliable transportation is vital. They answered all of my questions and worked within my schedule. They were thorough and patient with a girl who knows nothing about cars. I’m very thankful for them this week. Kyle was amazing, and probably deserves a raise.

Performed the needed repairs and completed them quicker than anticipated.

Excellent customer service. Advised me on the best parts to replace. The folks at Mcarthy Nissan service has become a trusted advisor.

Had one of my McCarthy vehicles in for major service (spark plug replacement) and oil change. Tires which I purchased there were due for rotation so I asked that they do that also. Service rep called to tell me vehicle was ready for pickup. Asked about tire rotation and he forgot to add it to my service order. Requested he sent it back to shop to be done since it was there. Waited one and a half hour before I went to McCarthy to pick up my vehicle. They had not got to doing tire rotation. Service rep said they were busy and they had not gotten to it ..... Not happy...... And that is not good since last 3 vehicles(all new) I purchased at McCarthy....... Jerry Tanner

My last 3 visits start with a battery replacement where the battery didnt get the tie down installed. Then when all the lights on my dash lit up they couldnt see me for 3 days, another dealer said come on in and fixed it in an hour. Third visit a simple oil change that took 2 hours. Why did it take 2 hours, because they wanted to check my frame which they had never checked but somehow noticed that the other dealer had already put in a claim with Toyota for. Do I go back to get service from my local dealer or does that become a shame on me moment?

Every time I go in for any kind of service they send me a vehicle inspection video which is great because I know what needs to be fixed or serviced on.

Nice and friendly staff.They provide a great service.

Love love love everyone here!! From check in Clerks to Cashiers in Service center. Everyone is helpful and listens to any questions or concerns you might have regarding your vehicle.

Austin, Clint and others in Service Department are the best shop in KC! Period! I have bought and used McCarthy Nissan for 20 years. Check them out....

Professional staff that were. Knowledgeable, friendly, and friendly. Appreciated their patience with our wuestions.

They did a great job and a follow-up check to make everything was working like it should

I arrived early to my scheduled appointment and was greeted immediately as I pulled into the garage. The gentlemen took notes on the services that I was there for and showed me to the waiting room. Waiting room was pleasant. All my needs where met when it came to checking out and paying the bill. Thank you for the quick service and for running some computer tests.

Had them service my vehicle in their shop for an oil change and tire rotation and they were excellent. Faster time for both services than predicted as well and was an all around good experience.

Steve helped me in the service dept. everything was done professionally and on time. Great service!

Great team of people. I’ll be back!

The employees are very professional and efficient. I would not even think about taking my vehicle anywhere else. Their prices are also very fair and they will work with you on getting discounts.

Service advisor that helped me was extremely hurried, rude. Dealer was supposed to have car for me for the day. They knew night previous that they would not have one and instead of rescheduling or telling me so I could make other arrangements. Didnt leave car, warranty dispute. Not a good experience

These guys are great! Trouble free handling of my repair needs to keep my Nissan Titan in top shape. Always friendly and cordial when I come in to schedule work. I used to not even consider dealerships for my service work, but these guys have changed the way I think. Good job!

Set appointment though service department for a transmission service Service writer was informative and performed scheduled work as described

Clint was very helpful. Service was fast. I was disappointed with Nissans transmission dipstick omission and unconventional way of checking CVT fluid level, though. This isnt the dealers fault. Its Nissans way of making one more dependent upon the dealer and spending big bucks instead of do-it-yourself.

Clint and Steve were very helpful and professional. And I greatly appreciate the pick up and return service. Most helpful. Thank you.

Very professional they accomplish the task in a timely manner we’re very informative took a video of all the work I was very satisfied

Emily was the service advisor and was professional, very helpful and kept me informed as I waited to have service done. Waiting area was comfortable and those of us in the room were social distancing and everyone at McCarthy Nissan was wearing a mask. Very clean

They are awesome at McCarthy Nissan. From the receptionist to the service tech to the cashier when you check out - everyone is customer focused. Wouldn’t go anywhere else

I was having battery problems. I was able to get in without An appointment and was out with a new battery in 40 minutes.

They are very knowledgeable, reliable, professional, honest as to what is necessary & what is not, efficient, dependable & always gets you in when needed.

They always do an excellent job on my vehicle

Went in for regular oil change and the mechanic noticed oil seeping from the valve cover. It was repaired under warranty.

Austin and Clint are fantastic. I’m always happy with the service and feel confident they have my best interest. Car servicemen and salespeople have a negative reputation at times but McCarthy Nissan has made a great name for themselves! I will never go anywhere else.

I have had Emily work with me the last couple of times I have taken my vehicle in for maintenance and she is great. She explains everything, tries to work with you. She keeps you updated about your service as well.

Scheduled an appointment online which was easy. Showed up a little early, they checked me in and told me exactly what to expect. Austin was the advisor gentleman who took care of me from checkin to checkout. He was great, he did not try and sell me on unnecessary items or be like you need this or that just got my wives car taken care of. I was very skeptical of McCarthy auto group because of a terrible experience with the Chevy dealership right here in same group, but service department at Nissan was great and will go back to them. Will never visit McCarthy for purchase of a vehicle, though thats a different story, but Nissans service department was top notch. MMC

Wasn’t expecting it to take almost an hour and a half to get an oil change, especially since I had a 7am appointment. Overall the service part went great, just took to long.

SUPER friendly and knowledgeable advisors! Emily always takes great care of me and I always leave knowing exactly what was done to improve my vehicle!:) I won’t take ever take my Jeep anywhere else!

I’ve been to McCarthy for recall work, body work, and basic service, and the team is always great. They’re patient, communicative, and efficient.

As far I can say this is the best Nissan Service center I have experienced with. The way the person takes care of your things is phenomenal. They explain you everything needed. I had been there 3 times and always my experience is very much satisfactory. This time I had some issues with my battery and transmission. They examined everything and gave me proper advices and what to do next time I visit. They did a battery service and gave some discounts as well.Overall I would recommend every Nissan owner to come to this service center anytime over any other service center.

We Always take our Nissan Altima for any service needed! They Always do a Great 😊 job and are Very Professional, Honest, Thorough & Clint is Very Trustworthy, Knowledgeable & friendly!! Keep up the Great Customer Service!! 😊

Friendly, professional and efficient. I usually hate visiting any service centers, but this visit was painless. I wish I could remember my service tech’s name, but she was really great.

McCarthy Nissan never disappoints, I’ve used this business since 2005 and have not ever had any issues with. Highly recommend.

Friendly, helpful, and quick to get the job done! Great prices on the snacks while waiting also 😂🙌

Compared to Hendrick, McCarthy is extremely professional and service oriented. Price wise they are reasonable and will take care of customers and vehicle in efficient manner. Austin is the guy whom i would refer to if i ever have to take my car for maintenance. His approach is straightforward and simple. He is trustworthy and can take care of your car issues in one shot.

Took my 2018 Nissan Titan XD Diesel to McCarthy Nissan after taking it to another dealer for warranty service. After the other dealer advised the issue was repaired and noticing that it was not, along with losing trust in that dealer, I went to McCarthy. The service advisor, Kevin ULN, was very friendly. I explained to him what I thought was wrong with the truck and asked them to repair. Within one day I received a call explaining the EGR was bad and they had ordered one. Within one week McCarthy had the truck repaired. They reached out on a regular basis to keep me updated on what was going on with the truck. Customer service was awesome and I highly recommend them. Great job, McCarthy Nissan!!

Great place! Fast, efficient and went above and beyond my expectations. Customer service was outstanding. They gave me a rental for the day which I didn’t ask for or expected to have.

They always do a great job. This is the only place I will go.

McCarthy Nissan did a great job taking care of me picking up my vehicle fixing what needed to be fixed and bringing it back to me in a timely manner they made the experience very easy.

Excellent service as usual.

We received very prompt and helpful service. Even though we had two different appointments they helped us combine the two. We appreciate the communication and helpful service they always produce

Went in for an oil change and tire rotation. Fantastic service, communication and pricing. Wont go anywhere else!!

Good service quality work. On time performance.

I take my Nissan Juke in to McCarthy Nissan Service for oil changes and their wonderful service checkup. Clint is the marvelous service manager and Danny checks and works on my car. After my tires were rotated and oil changed and everything on my car checked out, Danny changed the battery in my remote. Then I asked about my blue tooth that started messing up the day before. He helped me reset it and told me it might take 2 days to reset. I went into the dealership to talk to a couple of salesmen, and when I came back out, it was already working correctly once again. This service department is amazing and always goes above and beyond. I would. recommend them to anyone. Thank you Danny for taking such wonderful care of my car. I always feel safe driving it.

I want to share how grateful I am to Danny Kostroske. He should be recognized for being an outstanding employee. Went above and beyond to fix my navigation in my Nissan Rogue. Then took the time to help fix my iPhone/Bluetooth that was causing problems with the navigation. Mr. Kostroske was very polite, kept me informed, answered all my questions and I will pass on this great service to my family. We have just moved here and all have Nissans.The staff inside was also very kind.

So grateful for this dealership ending a month long transfer case issue we were having! Austin took care of our car promptly and is the nicest service guy we’ve ever met. Thank you McCarthy for actually doing your jobs, and taking care of our car issue well beyond what we expected.

Im always grateful to go into the service department explain my concerns and feel valued as a customer. I never walk away feeling cheated or less because I’m a woman. Each of my experiences with this service department gives me the confidence to return and never worry my problem won’t be fixed when I leave. They are truly the BEST..

We’ve been with McCarthy Nissan for a number of years and they have consistently provided excellent service! Thank you to Kyle, Austin and all the dedicated employees who keep this the best place to service your vehicles.

Poor customer service overall - very unrealistic estimates of completion, severe delays, poor communication about status, failure to obtain the correct part etc. I lost half a day of work on it, which I had to make up at night.Detailed story:I went for a diagnostic test on 1st July at 12:30 pm. They told me it would be about an hour, so I decided to hang out in their lobby. At 1:30, they were not finished and I got no update as to what the latest status was. Around 2 pm, they came and told me that the diagnosis was finished and it would need a part replaced. They could get the part in 30 min and another 30 min to install it. I decided to wait another hour to get the issue fixed. At 3 pm, again no update. I waited for a long time. Finally at 3:45 pm, they showed up and told me that they received the part but it was the wrong one and would send back a request to get the correct one. I am not sure how a wrong part could have been sent unless there was some serious communication failure. Anyway, another 1 hour wait was in the cards. Then around 4:30 I went to check on them to make sure they had received the part and were working on it. Turns out they had just received it 5 min prior and they said it would be done around 5 pm. Then around 5 pm they said it won’t be done that day and I would have to keep the car overnight. They sent me home with a rental car. Eventually they were done the next day a little past 1 pm and I got a call. Overall it took much longer to complete than expected. But the part I was most frustrated about was that they didn’t give me any update when the estimated completion time rolled around.

Very pleasant service rep.

Fast and efficient. Waiting area big enough for social distancing. Keeps me informed on what maintenance will be needed, but I do not feel pushed into unnecessary maintenance.

Always a great experience here! Professional and friendly staff!

Mccarthy at Olathe was the only Nissan Dealership who had the tools necessary to reprogram my 2018 GTR Steering Angle Sensor (SAS). Great service was first class treatment and delivered on time. Definitely a great worthwhile visit as it is over 2 hour drive for me each way. Will definitely do business again.

I dont mind going they always help me with a smile if I have any questions Thanks to all of you.

Absolutely horrible took advantage of my wife and charged her when it was under warranty for 10k more miles.

Other than the fact that they have the car and contact listed as my daughter rather than me who pays for the car, service and registration... the service department and Danny have been very kind , attentive and professional to me.

The staff is courteous and helpful and they explain everything clearly before doing repairs. They only do what is necessary and aren’t out to take your money. I’ve always been pleased with the service here.

I called James Studna to set up an appointment for me to get my drivers side mirror fixed. He text me that he made the appt for me and that made things so easy! Clint was the person that took care of everything with the repair of my car in the shop. He quoted me a price and the time it would take to get the mirror ordered in and to repair it so there was no surprises. The ladies at the clerks desk were so kind when accepting my payment! Overall a great experience!

Excellent service. Recommended maintenance on wipers and likely time until will need brake work. Very helpful.

Great service and professional! They always give details of what they are doing and very friendly and helpful to answer all my questions. They always do an awesome job on my car !

Was great. Did a diagnostic for my car and told me they had to order the parts. Was there the next day and they did a great job repairing my car. Will be taking all my service for my car to this dealership

McCarthy Nissan always keeps my car well maintained. Service advisor goes over all work in detail, provides recommendations and I am required to sign off even if I refuse the work. Good policies and procedures in place around the service and work performed.

Always have a positive experience dealing with McCarthy Nissan.

Clint is awesome. The service was great. They do not force you do buy anything. I have been coming here since I bought my car and I wouldn’t take it anywhere else.

Beyond professional. A true pleasure to do business with them. Emily was exceptional!

Great experience and fast service.

Did what I expected them to do...very professional....this is my first time using them and I am very comfortable going back

Well done and on time

They did well on fixing my car, but they called me and told me I didn’t need a new sensor so I told him that’s fine just don’t do that, we agreed not to do it. Then a few hours later he calls me and said they reprogrammed it anyways & said he would charge me half the price for it. I just don’t understand why do something we agreed not to do and that wasn’t needed, and then charge me. He gives me coupons that saved me $40 but with the price of the reprogram it still made me pay $30 more then planned. Was very weird & unnecessary. I feel I shouldn’t have needed to pay for something I told him not to do to my car!

I drove south to the Olathe Nissan Dealership to get my Air Conditioner fan motor fixed and then the Dealership changed the oil on my Nissan Sentra to get me through another 3 months of driving to work and back.I didnt take any photos of this Dealership when I was there this morning, but if youre interested in buying a new/used Nissan vehicle in the future, I really recommend that everyone goes to the Olathe Nissan Dealership in the future!

Always great service. Clint and Austin are the reason I keep coming back. Make no mistake the other employee are great also.

An exceptional experience addressing all issues and then more that I was unaware of. McCarthy Nissan goes above and beyond in taking care of their clients.

They were very helpful especially Emily. They didn’t try to do any extra unnecessary work. I told them exactly what was wrong and what I thought needed to be done they fixed the problem, kept me updated and were very professional. I am very pleased. I’ll definitely be back for future services.