Dont even bother making an appointment, they are not mindful about peoples time. They make people get appointments because of COVID restrictions, yet they take their sweet time and have a lobby full of unmasked people not social distancing, everyone there was past theirappointment times people started to leave. You can just go next door to AT&T their employees actually work and their service is amazing

I was expecting a large crowd but the office was not too bad this time. I got in line to be the next customer. My question was about the activation from my old phone to the new. Gary was very helpful and he resolved all my questions quickly.Thank you Gary for making this visit so easy!

Always great and honest customer service. If only this was the case when you call customer service... cause now those folks..? Those folks will lie to you the whole time.

I made an appointment on line and didnt have to wait. Very friendly and helpful staff.

This company has the worst customer service in the world. The fact you cant ever get a human on the phone is beyond infuriating. They promise a call back once the issue is resolved but never do. I look forward to the day we have more cable and internet choices.

Keisha was having a challenging day and did her absolute best to help me. I appreciate her hanging in there with me. I got my equipment and Im going to get back with her about the Xfinity Home Security service.

My appointment time was met, and I got all the answers to my questions about dropping TV and getting Flex. Very helpful staff.

I came in mad as hell bc its impossible to get help over the phone with the customer service robot. But anyway, Missy was so understanding and completely changed my attitude with her positive energy. Not only did you help change my day for the better, she fixed every issue I had with my services.

Very helpful. Great knowledgeable team of people at this store. Ask for Keven. That dude is awesome.

Thiz is by far the worst severice provider you can find. I upgraded to the more sports package just for NFL Redzone and that channel doesnt even work. I have a error code xre-03121. Ive talked to every tier agent and 3 supervisors. Even had a trch come out. NO ONE HAS FIXED THIS PROBLEM SO I GUESS I WONT GET NFL REDZONE ANYMORE!!! I mean dont u have to figure the problem out? Im a payinh customer

At&T is way faster they lied to me saying AT&T was slower its not. Dont get scammed by these people they lie to you so they can get more money in their pockets. Stay with AT&T

Every time Ive had to go in my experience has been quick smooth and painless staff are all very kind

Excellent snarky trolling service. long lines

Your costumer service is a hot joke! A “camera” that hasn’t been working for over two months, but yet Comcast is still charging me for it. Been waiting for weeks for someone to come “service” it! COMCAST YOU ARE A COMPLETE JOKE! I AM SO GLAD THAT THERE ARE BETTER CHOICES NOW FOR CABLE AND WIFI...BYE FELICIA!

New install and told them someone was on the way 25 miles away when I set the appointment and the day they first alerted me they were on the way. I said dont leave because my girlfriend is on her way. Called back she was 4 minutes out, they said sorry cant wait. Then I called back was put on hold 51 minutes 12 seconds, they finally came back and said sorry you have to reschedule. So when I got off work I called back was put on hold another 21 minutes and told it would be a week later before they could come back out. So I drove over to the store 20 more minutes away, was told by them sorry for your issues, I will have someone call you tomorrow and come out to do hookup, this was Wednesday May 5th, it is now Sunday May 9th, I have yet to hear from anyone, so I am headed another 20 minutes back to the store to complain yet again. Not a happy person!

Didnt do anything but drop off the gateway. Not busy, so the lady was quick and polite. No problems.

Good customer service been with you guys for 16 years

I just moved here and xfinity mobile is an awesome deal but my second month I burned through my mobile data!! I went into the store and got a 10 minute lesson. Staff was very helpful and pleasant!! Oh yeah user tip turn your wifi on and leave it on and when you go to businesses you visit regularly log into thier free wifi and your smart cell will automatically log in so you wont use your mobile data when visiting.They still require masks even though CDC came out this past Friday saying masks are not necessary!!!

Was out of service for 4 days before I finally got to speak to someone. Pre recorded msgs saying all back on & fake typing but tech finally found out there was a problem feeding this small community. They closed our store & the closest help or store is 45 miles away. When it works, its good.

Went to find out about rates and programs for Veterans. Staff was really pleasant and explained different options. One happened to be by contacting WiFi service with Bluetooth options. It was near closing so I decided to return tomorrow to get what I need.

Better than sitting on the phone with them.

I love the food,the service was greatOn time,and very friendly people

Never can find products store to messy with people putting out stock but the cashier was nice and helpful

I am a NEW customer and I am not happy!! The store hours says: 7p closing time. Why are there employees locking the door and saying they are closed @ 6:51p on a Thursday? hmmmm NOT HAPPY at ALL.

What can you say. People wouldnt be there if they were not having trouble. The folks there are friendly but you will wait a LONG time. Two people in front of me was about a 30 minute wait. Wait before that trip was 45 minutes.

Very helpful and great customer service

I ordered boxes and 2 did not work. They wanted 70.00 to have someone come to my place and hook up. Im not stupid. I hook up the boxes exactly as I was supposed too. They did not work. I had to take back and wait an hour in my car.

They got good customer service and great employees

Got new service here last month only because it was a good offer. All of the add ins when you get ready to pay is where they get you! Buyer beware!

I was very happy with this visit. Heather in Murfreesboro was great!!! By the way this was the only good experience with this %$#@!& company Ive ever had.

The gentleman who answered the fone was a huge help. Plus very kind. Im glad he was the one to answer my call. Thanks again.

Staff are all really nice and helpful. Wait time can be lengthy, but overall great place.

The system for setting online appts is great. Selected my date/time, rcvd reminders and updates, checked in online when I arrived, waited comfortably in my car, got a text to head into the store when my svc rep was available, went straight in to the rep, took care of business and was back out in no time. 👍

I went in to the store to get my account cleared up. I had tried to do it over the phone and talked to two different reps. They where very polite but could not clear up my issue. I met a young woman named Missy she was very helpful. She explained to me what she was doing. She was effenciant and friendly at all times. She helped me but more important she never made me feel bad because I didnt understand. If all of Xfinity employees would be as nice and as informed as Missy they would never have an unhappy person walk out of the store! Thank you Missy so much!🤗

I had the pleasure of working with Heather Howard. She is patient and kind. She knows her stuff.

Organized, clean. Didnt have to wait long at all! That was refreshing. Knowledgeable, friendly rep assisted me!

Ended up where they helped more than the people on the phone. Nice employees!

The experience of the staff and manager are pretty poor. Manager that looks like a dude cant do simple math. I got more help over the phone about my billing issues. Get rid of her and I might give the store a four star rating.

If I could give them a -5, I would. Their customer service (by phone) lied about my modem being compatible with extreme and gig internet either because their employees are incompetent or just trying to make a sale. Turns out Ive been paying for a service that I was never getting. I called tech a couple times due to lags and still didnt correct the issue or tell me that my modem wasnt compatible. I did my own research and checked the site and it shows the incompatibility but their team still didnt realize it or did and didnt care until I read it outloud. So now they want me to honor a contract that I never received correct services for after they said they checked the compatibility..Sad that Xfinity is an option for internet services. Beware..

Clean store, once you get passed the wait the experience was good

Got rid of Xfinity because I didnt want to pay the price anymore

Nice, friendly people. Always willing to help and driven to find an answer to your issue. I prefer to come to this location than even call customer service on the phone.

With an appt. During covid. Waited outside 35 minutes past time. In the rain. But once in the door I was pleased with my service. Others there were not. Waiting is not my Forte.

While the storefront has been ok to work with, I am giving a one star review so that no one bothers getting Xfinity. Get AT&T instead. Xfinity/Comcast had really improved their customer service, so after not using them for 5 years, I decided to give them a second chance 2 years ago. All has been well until the past few months. Their customer service, that they had done such a good job to fix, has crumbled. Its back to automated phone services and chat bots. When you do get a real person, they arent authorized to do anything and are insanely unhelpful. Just get AT&T.

Ive had Comcast for YEARS! Dont try and get a actual person if you want to wait 2 hours and get nothing accomplished. They really do know that they have no competition but little do they know with Google fiber and unlimited data on phones with streaming devices they are in a rude awaking. Id be still soo happy if they would just answer my call and just talk to me with a live agent. But good luck

This store has always been very helpful and we have never had a bad customer service rep. Thank you for being there.

The last time I was there they were very nice & took care of everything I needed.

Year one of this service, I would have told you 5 stars no issues. A lot has changed on year two. After a 3 month battle over a price increase from 45 dollars a month to 120 dollars a month, I feel much less happy with them. About every week we get a call from them trying to offer a higher priced service. We tell them every time to stop calling, only to have them call again. Not to mention the people calling are extremely rude and will refuse to hang up even if you tell them your busy. After our last battle over the bill, looks like round two is about to start up. Our 1 year plan is about to end and they are trying to jack up the price again. If you do not check in on your service monthly, they will add on other services without your permission and charge you for them. Only reason I gave them two stars is because internet has been decently consistent. It is being throttled by about a 100mb gap. This review is reflecting Xfinity service as a whole. The people specifically at the Murfreesboro location I imagine are just as good as any other location of Xfinity. Just be ready for a battle on a monthly basis with anything that you get. If you let your guard down for one second you could be out hundreds.

If I could give 0 starts I would , they gave me the wrong modem in which I had run back out and go back to the store and then be told they where all out . Then the only bright spot was they had one in cool springs. I will say thank you to the person that called that store and had it on hold for me. But this should have never happened.

Quick process to return equipment

They need to know everything... NOT GOOD WITH OLD PEOPLE, THATS I CALL DISCRIMINATION.. VERY DISAPPOINTED

They got me service right away , but trying to get a hold of someone to cancel is a pain and time consuming . Lots of automated system. But , when you go in the store or actually talk to someone on the phone they are courteous and helpful .

Mobile service has been messed up for a year. My phone call to customer service today - I was transferred to 3 different people within 15 minutes. None that could help me and was trying to transfer me a 4th time, but disconnected. My phone is deactivated, and received a new sim card which I refused delivery yesterday. I have the same phone as I did with this sim card. Very disappointed - theres so much more, but would not have enough room to type all of it. Definitely considering a change in mobile service. Wish I could have gave a ZERO, but doesnt exist as a option...

Everytime I go here the employees are super friendly and give excellent customer service. They always give me a great deal if I need to change my plan, and always give me an upgrade, router and modem, if mine is out of date. Highly recommend.

What a very pleasant surprise. In Michigan it is like walking into a prison. Here is Tennessee it is open inviting, friendly, efficient and welcoming.

The only way to ask a simple question, like do you have any 4k cable boxes in stock, is to drive to the store. They do not have a direct phone number you can just call.When I called the customer service line the female in India told me I could go to the local store to replace my standard cable box for a 4k one. I had to schedule an appointment, go through the trouble of uninstalling my cable box, and drive to the store.When I got there I was that the store hasnt gotten a shipment of 4k cable boxes in a long time. Probably because no one there is competent enough to order some.If I could just call the store directly I wouldnt have had my time waisted.

Was having issues with my internet modem. Spent about 4 hours on the phone with tech support with no success. Went to my local store with the modem and they exchanged it for a new one no questions asked. Could not have been more pleased with how quick and easy the exchange was.

Everyone there is super friendly and helpful. Its the best way to interact with Comcast/Xfinity. They can take care of all of your needs and questions.

Comcast is awful!!! First, I held on the phone for 9 hours!!! I was reimbursed $8!!!! After missing work meetings, and my children missed school, $8 was the consultation. This is totally unacceptable. We had cable tv installed, and the rep guaranteed us that our cable would work on all of our TVs. Of course it doesn’t. Now, they’re telling me that they would have to call me back to resolve the issue. They can’t tell me what day or time confining me to my home. If I receive a call back after waiting for days, and I am not at home when they finally call...then what!!!!?? I’m switching service providers.

In n out quickly very nice employees

Trash company that marks up internet prices without giving you what you pay for then adds BS data caps to what youre already paying an arm and a leg for.Get your internet from someone local like GigaMonster. XFINITY internet is awful and youre overpaying for internet.

I have been having a billing problem for 2 months where I paid an significant amount but it wasnt credited to my account. Every time I called the help line they opened up a new support ticket because the prior one had been closed because they said I hadnt responded to THEM. But they said they would call ME back and never did. I went to the local store with a file folder of documentation. I was paired with Ty to help me fix the problem. In 5 days my account had been credited the money I had paid, late fees waived, and all is well. Ive always been pleased with my internet service but their billing method is terrible. Ty was very professional, thorough, and friendly. He said he would fix it and he did. If not for him I would have dropped my Xfinity internet service. Thanks Ty. You were great helping me.

This is good food!

I have had the worst customer service experience ever lately. As soon as I get through Im canceling my service! I have been hung up on 10 times by the automated system. It keeps forcing me to the pay option. If xfinity isnt providing the services why should I pay? Its clear they dont care about providing good customer service, or service of any kind for that matter.

Pleasant people respectful and very fast

My Husband and I stopped in to set up service and had the pleasure of getting to meet Missy. Oh my stars, she is so down to earth, sweet and explained everything to us. She’s a breath of fresh air. Oh, the internet is great, too.

My new phone is already having problems.

The 4 stars only for the employees not the company.

I do not really have too many issues with them. Yes i wish the company was better. Yes i wish random fees did not happen. Finally after buying my own equipment and speaking to a person face to face i got my bill to where i wanted it. Their inernet where i am beats at&t who just tear up my yard and this that and the other.

I have been out of cable to my tv for the last 24 hours the internet is working i stayed on the phone for 2 hours speaking to people who can barley speak English it has something to do with the cable box im told no one can come to my home for 6 days im been through tornadoes and ice storms where service was better than this this is the worst service i have ever seen im finished with you you tube here i come

We only got the internet and it worked so well

Very helpful and polite.

Had to swap an Xfinity box. Quick Covid - outside store - new box - pick up. The Murfreesboro store staff was friendly and fast. Thanks!

The store was clean and inviting, I was tended to the minute I entered the store. I went looking for info about their cell service. Representative answered my questions and took me over to the cell phones. The entire visit was very pleasant and there was no pressure to buy anything.

Comcast is the worst. They know they have a monopoly. So they just canceled my Unlimited data plan and started charing more. Oh, im sorry sir, you already have the best plan you can get even after we raised the price. You should just pay that. Or wed be happy to help you cancel.

Good customer service

I made appointment online. Get to the store and its temporarily closed. They should not allow appointments to be made at a location thats not open.

If I could give them 0 stars I would. Service is terrible I was LIED to and told I was getting a credit for service issues with both my tv and internet, wasted hours on the phone to resolve the issues then hours more only to be LIED to about the credit and then another hour when I did not receive the credit only to be told sorry there was miscommunication DO NOT use Comcast unless you like dealing with a dishonest company

The kiosk for bill pay was down and I was not able to pay my bill. There are no other options available there at the location for bill pay which is ridiculous considering the amount of people working there. Xfinity is just making it harder on people instead of easier.

I was not satisfied with the customer service I received in the Xfinity store. They were rude and not very knowledgeable. I left frustrated and ready to switch my service provider. I did however get better customer service from the call center. I found them to be more knowledgeable and ready to serve my needs to address my concerns.

Nicole Moss was very personable and helpful today. She took great care of us and we will certainly be requesting her if we need assistance in the future. Thanks Nicole!

Missy was an excellent sales consultant and made my experience easy and quick. Love dealing with people who are pleasant and can do everything they can to help. I appreciate your awesomeness and a definite asset to your company. Thank you, Missy!

Been kind to help with furniture an house hold needs

Treated with great respect and they helped me get exactly what I needed! I really enjoyed my experience there! Love the fact they have not only cable and internet but cell phones too! Looks like Ill be going there more often!

Canceled years ago because they could never figure out why the service to our house was not working. multiple trips and a still open broken up cable box in our backyard after over 3 years and multiple phone calls, proves they are not concerned about customer services or quality.

They people there really care about your listening to what you can afford and make proper suggestions. I got a Pixel4XL. Couldnt afford what I really wanted but I moved from another company and my bill is going to be cut IN HALF!!!!!

The worst customer service and highest priced. I will definitely be finding another company to deal with once my ever changing contract is up with them.

Had the wait to check in, had to wait 15 minutes to pick up equipment. Understandable, and not too bad

Helpful, polite and solved the problem

Love it

Service was great!

ATTENTION! This location has been shut down and replaced with Gordon’s Food Service. I called Comcast and they had no clue. There is no relocation information anywhere for a Murfreesboro location. I couldn’t find anything saying that it had been shutdown, even the pictures above show the Nashville location. Tell ya friends.

A little wait, but good service.

Service is great

Transferred service last friday to new address. Didnt work. Called customer service on hold for an hour then after speaking to an agent in the Phillipines, said it was activated and put in an open ticket to install the RG-6 connector. Was told Id hear from them in 24 hrs. Trying to get ahold of the murfreesboro store but keep talking to an automated system on an 800. If I dont hear from xfinity in 24 hrs Im going with att fiber

Signed up with Xfinity they came out the first time and was not able to do the work needed to run the line. So today they run the line and cut my current service out just so they can tell me that they maybe able to get out to install today but probably be tomorrow. So cannot work and or do anything. Dont forget I had to wait over an hour to get someone on the phone to not help me. But I received an apology. So far my service is Xfinity is not great.

This company puts you in contracts by lying and hiding the details in the lengthy contract agreement nobody reads through and accidently accepts. Do not do business with Xfinity EVER.

Cant stand Comcast! If you ever have a simple question, try calling Customer Service. You go through 10 menus and then someone that you can hardly understand...sounds like theyre in Asia somewhere. They did not even know how to turn off the hotspot!! EXTREMELY frustrating trying to get an answer to the simplest question. And, their numbers to the local stores are not even listed. If I had other choicses, I would make the change. I hate Comcast.

Great in-store customer service. The representative that assisted me was intelligent, knowledgeable, friendly, and Beautiful! I think I might have an equipment malfunction that needs to be returned.

Friendly informative staff. Took time to explain and did not rush us through a process. Just changed to there service. Happy