We loved continuum, since it has become TDS this place is HORRIBLE. Internet constantly going out (literally is out as I’m typing this), tv goes out, constantly having to switch out cable boxes, customer service is rude especially the lady that’s always there when we go up there. Not to mention didn’t even bother to tell us price was changing even if they have a deal with our apartment complex.. last month was $194 for INTERNET AND CABLE BASIC!!! I WAS PAYING $120!! And then I called told me sorry nothing we can do??? Just came out this month and was $161, called and told us next month would actually be $171 that it was wrong!! How the heck are you going to jump from $120 to $170 WITHOUT evening giving us a notice???? Joke of a company. If we can’t get this resolved we will be canceling and will make sure everyone knows how much of a scam this place is now.Update: Representative we spoke with was super nice and did what he could. I think his name was Steve. He did nothing wrong! Just wish the company wouldn’t have our prices jump from $120 to $174. I understand it’s a new company now and discounts change, but that is a ridiculous up charge all at once.Update: Won’t let me reply to the reply from owner, but no it did nothing for us. Price is still the same and all we did was schedule to cancel. I understand there are promos. But we were told when we signed up that y’all did promos specifically with our apartment complex if we use y’all and we were told that we would always have one just had to call every year to renew it. And now we are being told there is no discount even though the only reason we signed with y’all is because we were told we would get one for using the company our apartment complex had told us about. It was a “neighborhood deal”. Ridiculous that y’all won’t honor what you said.

This place is HORRIBLE. go back to 3 stations and rabbit ears before you get involved in this shady place . Payment system never works , customer service is a JOKE.the Rude customer service staff I have ever encountered in my whole 52 years of life on this planet they simply DO NOT CARE . Bill has doubled in price which honestly I could care less but if I have the nerve to try and pay it , nope call back call back call back , RUN DONT WALK AWAY

Currently a customerAnd I constantly have issues with my home internet/WifiCustomer service is subparAnd my internet always goes out later in the evening when I am finally home from work and want to wine down. Wish I hadn’t switched from ATT

Doubled the price of my internet only service after promotion and said promotion doesn’t exist anymore. Supposedly have highest speed but issues all the time steaming. Worse company ever.

Glad I am moving to a different ISP. Max speed was decent but ping was always high with their fastest service. And then they just raised the price even more. Farewell!

We were with Mi Connect which was sold to Continuum and now TDS for over 5 years! Our payments were on auto pay and we never missed a payment. We moved to Florida in April, turned in our equipment and cancelled the service but kept the auto payment for the final bill. 3 months later, we have received a letter from some collection agency for $56.06!! We never received a bill, a call or an email that there was anything owed. What Horrific customer service with zero regards for people’s credit! And i know they have our email because we get their advertisements all the time! Do not do business with them!

If I could leave lower than one star I would this company will raise your bill without even informing the customer, I called and horrible customer service all the way around. If looking for cable/internet service take your business elsewhere!Update still a horrific company have called and still will not make any effort to correct the problem

Anyone rating this 5 stars...doesnt actually use the internet

Constant down time - everyday this week there has been an outage during peak hours... middle of the day or middle of the evening. Calling into customer support is not helpful, the folks are rude. Not that my other experiences with cable companies have been stellar, but this is by far the worst customer experience with an internet provider Ive ever had.

I stayed with TDS after the buy out with continuum. the service is OK but more money. when I adjusted my bill then dropped the SCC network they continued to charge me every month. when I confronted them on this they said theyd never agreed to the original fee of $115. A month so basically they stole a couple $100 from me Ill never do business with him again theyre horrible. I hate when people lie and steal. Promise one thing and the bill is another. Good Riddens.

Horrible! High price for slow Internet. If you want to save $2, bundle your services so that you still have to overpay for what you get. I want to move just to get away from them.

I’ve had Continuum for several years. Internet was decent, cable was very bad and antiquated. Recently they changed to new owners and it’s now called TDS. My bill almost doubled and they wouldn’t work with me on reducing the price even though I’m a retired senior and my funds are limited. I got Dish network yesterday at half the price, more than twice as many channels and the internet speed is great! Save your money and aggravation and don’t use TDS! I don’t see them staying in business for very long... Sad

This service is terrible. It is unreliable. Over the past 4 wks, the service has gone down over 38 times in the Davidson, NC area. Every time it goes down my wifi router notifies me and yes, 38 times - mostly during business hours and most of the time the service is down for over an hour. if you have a viable alternative, I would go with another service. The alternative can not be as bad as this service.

Spoke to D on the phone today from tech support. He was kind friendly and intelligent. We had an ongoing service issue and he got us help extremely fast. The technician that came out had to escalate our issue and that was also done very fast.

The service is great. Wifi is fast. And cable is cheaper than any other around.

We had Continuum for our internet provider when we decided to ditch cable. Things were going very well, good speeds and good service. Then TDS took over and it has been downhill. First, the rate increased. Understandable, but a bit disappointing to do it right away. But the service issues are pushing me to make a change. People cant work from home and attend virtual classes if they dont have reliable internet service. 3 months ago you said you were doing some repairs on the lines and cleaning things up a bit. Shouldnt that be done by now? All customer service can say is things look fine on our end. It must be your router. So disappointing, but not many other options.

Have now been with Continuum Internet services in my home for over one year. Internet/Data services have been at speeds as purchased and consistent for the majority of time. During this time, we have had only 6 complete outages of services and for 2 of them we were notified prior to outage that services would be down for required maintenance. Challenge anyone to compare with these numbers. When there have been outages, they were for minimal time periods and were recognized by Customer Care when I called to report. They communicate well. These consistent services and communications have been critical to family during last 6-8 months with both remote school and business communications. GREAT PROVIDER AND HIGHLY RECOMMEND. Additionally, challenge anyone to beat their introductory and ongoing cost for Internet Services. And NO I nor any family members have any relationship with this company. I just appreciate good services for good costs!!

This is the only ISP at my new address. They advertise 500mps internet and it is slower than my mid grade spectrum I had at my old address. I purchased a cable package with the internet and the sound doesnt work. It is so hard to actually get someone to speak to you with this company. I would dump them immediately if there was another option here.If you are able to get Spectrum or AT&T definitely go with them.

Upon returning our equipment at this location the lady was very rude and unprofessional. She snatched the equipment out of my husbands hands and had a very negative attitude. I’m glad I switched companies and after this experience I won’t be back. Their cable service wasn’t bad, had to reset it often and internet only dropped a few times a month. When talking to anyone through customer service they were nice but unhelpful with maintaining competitive pricing. Techs were always on time and professional. Just be warned about the lady working at this location, she will run anyone off with a demeanor as rude as hers.

We like TDS but since our promotion is over way to expensive

Trash company. Charged me more than double AT&T and wouldnt drop it. I quit their service and they sent me to collections over $60 I didnt know I owed. Can honestly say I will never be coming back.

If it wasnt for the fact that this is the only ISP that services my address, I would never agree to stay with them!Every year my monthly payment is increased and my WiFi signal is constantly cutting in and out! My house is only 800 sq ft and only one story! Theres no excuse for this! I shouldnt have to buy a $50 Wifi extender to use a WiFi service that I pay $89 a month for in a house that is as small as mine is!

Poor value and a terrible speed and service, that has got worse year upon year.Barely currently at dial up speeds at peak times. Prices have increased at the same time by $1 per month

Unreliable internet service. That is what monopoly yields. Your services are an embarrassment

I received a text from TDS today reminding me that they had not received my current payment. I had forgotten, and made a payment as soon as possible. However, I found on their website that they have charged me a late fee of $8.95! I am shocked and disappointed. The bill was technically not past due! This company recently took over from Continuum. I am sorry they did.

Had a issue TDS handled it like Pros!

They bought out continuim,I have a more expensive bill and the signal some how is even worse!!! This is what happens when there is no compatition.

Spoke with Pam about setting up wireless service. She was a joy and pleasure to work with, it’s rare to find someone happy and helpful in customer service these days, she was all of this and more! Very knowledgeable and helpful too! Thank you Pam, keep smiling!

If you have a choice, get internet elsewhere rather than from this totally and completely incompetent group of liars. I have had service for a month and already have had erroneous charges on my account and you CAN NOT speak to anyone in billing on the phone or email. The resolution is to call back in 3 days to see if they have responded to whomever you can happen to get on the phone. Why make it hard for your customers? Either give the people that answer the phones some ability to rectify your mistakes or let me speak with someone who can. Not a customer service focused brand. Will recommend against using this company ten out of ten times.

Three stars is generous, but people have been friendly and helpful. My continuing complaints with Continuum are the price increases combined with the loss of some of the very few channels that are worth watching! Programming is horrendous, but maybe that is a reflection of what people want or are willing to put up with!

Game day morning my entire gateway went down. My husband was not due home until the afternoon, so if I wanted to watch early games I needed help. I called Continuum and was connected to Jay. She was very patient and explained everything I needed to do. After 30 minutes and two reboots without success, she patiently started the process again and it finally connected. She was terrific! Thank you Jay!

Overall my service has been decent during the time I have switched to Continuum. I had an issue with billing, which was resolved, but Leslie from customer support was very rude on the phone. I called about a billing issue and she immediately cut me off and wouldn’t allow me to finish a complete sentence before getting upset. I was just trying to understand why my bill had increased $50 for a service that is listed at a different price point online. Not sure if she was just irritated from previous calls, but the customer service could definitely improve. I am however happy my issue was resolved.

I spoke on the phone with Dave to help set up my account and he was really helpful and patient with me. He ensured that I understood the services and policies and guided me through the process. Thanks Dave!

This is the Best Internet Service Provider in Town...They provide me the Fastest Internet at the Best Price! I am Very Happy with there Services...The Staff is Also, Very Friendly and Helpful...If you dont have Continuum...I Highly Recommend you Switch over to Em Ive included pictures to show you my Internet speeds...Check Em Out!

The customer service rep was extremely helpful.

Worst customer service Ive ever encountered. Every person I talk to on the phone has an attitude. The technicians are wonderful and knowledgeable, but the customer service phone etiquette is appalling.

They just bought Continuum in NC and first thing they are doing is increasing the price. Id look somewhere else for internet service.

Great food & service. A must to try

Cant believe Im writing a good review for an internet service provider, but Continuum has been great. Low price, quick install, no hidden fees or contracts. I just moved and had to disconnect my service and it was painless. If you can get Continuum choose them over the big guys.

Very bad internet

Sunday morning Tommy, a Continuum worker called to confirm my appointment. He arrived shortly after 9 am. He followed proper protocol before coming into my home. His face was covered.I had a problem With my service to TV that was involved. Tommy was able to fix the problem, explain what needed to be done and reassured me that it was fixed.i was very pleased and comfortable with his work.Thank you for having him on your staff.

I really wanted to praise Continuum for ANDY, one of your customer service representatives. He just went over and above to help me out and even though I have had some issues about Continuum, Andy was just priceless in his patience and help!! Hes a KEEPER for sure! BLESSINGS!

Charged me double for two months good thing i caught on because they shut me off amd it really wasnt my fault! Didbt even try to give me credit but turned it back on for me

Consistent connection that never crashed. Good luck consistently getting the connection speed you pay for. I pay for 100 mbps and on average I get 5-10. I’ve always had issues running more than one device connected to the internet at a time.

We have had their internet & cable for 4 months. We have service interuptions All The Time!! Extremely irritating to pay for something that doesnt work. I havent called to complain yet but I am going to first thing Monday morning.

Jay was outstanding. She was extremely friendly and was patient throughout the entire process. She gave clear and concise instructions while working on my technical issues. We fixed all of my issues and now my equipment works better than ever!Thanks Jay! I hope I never need to call again but if I do, I hope I speak with you!

I called yesterday to get my service put back on but the lady on the support line that I was talking to said she will get someone out here first thing in the morning to reconnect the service. The connection is still not on. Called again this morning a guy from support line told me to see what is going on and he said the technician had another called to attend to. I was promise yesterday from the lady to get my service back on but never happen.

Telephone service and support was below any acceptable quality. Spoke with a woman named Sarah and she did not care at all about the issues. She should not be in customer service.

Jayah was very pleasant to work with! OUTSTANDING SERVICE!

Very friendly. Took care of the issue immediately.

Do not like like the switch over service TDS!

I’m not speaking for the servicesThey provide because I will not have it until tomorrow. I wanted to comment on their customer service for residential. DONNA was awesome. She was quick, did not try to push a bunch of extra services on me after I said I was not interested in anything but the Internet, and obviously knows her way around whatever software they are using.She also informed me about a great promotion they have going on and I’m saving $53/mo for the next 12 months. And the service is Non-contractualThank you for this fast and wonderful first experience Donna!UPDATE: the service was great

This company is absolutely trash! Do not use them if at all avoidable! Cannot get ahold of customer service, bill is raised every few months with no warning, service itself is trash and sometimes doesnt work at all. Horrible customer service seems to be the trademark of Continuum!

Working with Continuum was a pleasure. They were extremely efficient yet informative during the order process. Jill was helpful and courteous. The installation was quick and painless. Tommy arrived on time and completed the install in a timely manner. All in all, Im impressed.

I had a nice experience today talking with Donna Stone. In the 18 years weve had our home we have been with a cable co. This is the first time someone offered to check for specials to help me lower my payment. I appreciate Donna being so courteous and helpful. This type of service goes a long way. Especially now when good customer service seems to be rare. Thank you so much.

We have been internet customers for a year but only recently added TV service. The value is better than satellite so we decided to add more equipment. I have spoken with three different sales associates all with different prices, ideas, and attitudes. I absolutely must brag on Andy, if not for him I would still have a dish on my roof and no money in my wallet. Andy was so helpful in answering questions, giving me options, and he saved me tremendously in time and money. Actually I was able to seek outaout find Andy again. I have his extension now and will tell my friends and family to always call on Andy.

We are so pleased with our recent service experience with Charlie. He arrived earlier than expected and was extremely professional. Not only did he fix our problem, but he was nice enough to educate us about the issue in a way that was easy to understand. Overall, we are very impressed with the service he provided. Hopefully our problem is fixed for good, but we know that if we ever do run into another issue we can expect great service from him. Thanks Charlie...we think you deserve a cape since you’re basically a super hero :)

Jay was phenomenal with providing me speedy service and fixing an error in another department as well as tech! I appreciated her warm personality and willingness to help. Additionally it was my quickest and most pleasant call! Great Job Jay!!!!

2 days, and the television STILL inaccessible! Bandwidth low with paying $112 a month. Good thing I like to read, too. Maybe everyone in Mooresville should cancel this useless service. Then they could go out of business and leave our area open to other services who know what they are doing.

During a heavy downpour from Michael I realized that our phone was connecting for in-coming calls, but our callers were not receiving our responses. No out-going connection.I checked all our phones, wireless and wall mounted. None were working.I checked the modem box and WiFi and that was working well.So, I called Continuum and got Sara, after a very short wait. In just a few minutes she assessed the problem and re-set the phone. She complimented me for thinking of using my cell phone to call (I’m a senior, and it is amazing that I thought of it), and had me call her on my land line, at her desk phone. And it worked. She was simply amazing: professional, sensitive, knowledgeable and fast. I was so impressed, and grateful.Great customer service!!!!!Thank youDee Gardner14924 E Rocky River RdDavidson

Buyer beware !!!! What a rip off ! I was a continuum customer for years , then TDS took over and drove it straight into the ground. My bill had been $58 for internet for 3 years and overnight it goes to $112 !!! When I called they were very short with me and said the best theyd do was to drop it to $98 !! I was told by a friend to call Windstream and now I have the same speed internet for $45 a month !! Call WINDSTREAM

The customer service rep who helped me today was most helpful and made every effort to exceed my expectations. Jasmine was very professional, polite, and considerate and was willing to go the extra mile to resolve my problem. She represented Continuum in the best possible way, totally changing my perception of Continuum as a uncaring company.Your company should recognize this young lady’s presentation as the benchmark for others in the company who interact with your customers.

We have had an overall grand experience with this company and services they provide. Tim was helpful and a very hard worker during our installation. Would highly recommend!!!

The internet box has low battery indicator on; so I call the company for help. The one answered the phone (who said his name is Steve) is very impatient, and it makes me feel that he is not willing to help resolve the issue.Update: Though I cannot get any useful information from the customer service, the issue seems resolved itself, thanks for willing to help

This is the best service out there. The customer service folks are great & always help & make even someone who is not the most hi-tech feel as though they are not totally stupid! Preston Allison helped me most recently with the woman who all of a sudden came up on my TV each & every time I tried searching the schedule or to watch something recorded.

I had trouble getting a picture on my TV so when I called a girl Named Sarah helped me! She was so friendly and helpful! It took her no time at all to help me get my picture back on! I was so grateful that she was so friendly because you dont find that to much these days! So a big Thank You Sarah!

Continuum is an excellent cable provider. Although in the past 2 years, there have been issues with the Internet Service, the Customer & Tech Services have always expedited a resolution quickly. My most recent experience with Customer Service Representative, Jill, to adjust some services to save $, was very professional and courteous. Thank you.

I’ve had issues with a connection from the road to the house for a year. Tech blames the router. Connection I issues are the same when you bypass the router with a lan line. So fed up with the issues we just deal with it because we under contract. Terrible service. Terrible tech.

Awesome company and amazing service! Donna Stone was a breath of fresh air while ordering my services. She advised me on how to save money and get the best service possible. I am looking forward to being a very long term client-#226860

Cant even get CBS on demand. I lived in the mountains of NJ and got a lot better for less from a local cable company and thats not mentioning the slowest internet possible. I have to use my own data and a cell phone most of the time

I had internet through Continuum for about 4 months and never had any problems. The service is fast and reliable, no down time whatsoever (so far). Then I called back to get cable hooked up. Donna was very helpful and pleasant to deal with. The same service tech (Charlie) was out both times and he is very knowledgeable and FAST! The first appointment was scheduled between 3-5 pm. He was waiting for me when I got there at 3. The second appointment was scheduled between 5-7 pm, and again he was waiting on me when I got there at 5! In and out in no time both times. So far my experiences with Continuum have been nothing short of outstanding. Ive recommended them on several occasions.

Tech support was here yesterday and Juan was so amazing! Great personality! Smart, willing to show me what he was addressing and courteous. People like him are why I have no problem having a problem addressed with my complete home package! Thank you!

Juan called to announce an ETA of 20 minutes, and was right on time. His work took him from the crawl space to the attic, and he was able to complete his work with no glitches. Very personable man - a good representative of your company.

Inconsistent internet. Is the worst at night. Very frustrating.

They are lucky I can only give a single star because they deserve... ZERO stars!!! A complete ripoff. Won’t work with you on their extremely high prices! I am paying for 200mbps and I can’t even get 30mbps but they tell me it’s MY fault. Not to mention, I had to pay over ONE HUNDRED DOLLARS just to get them to install INTERNET ONLY. What a joke. I can’t go with anyone else because of my complex. Customer service is a joke. Whole company is a joke and I GUARANTEE you they will not bother to even assist me with this matter. But hey, “customer happiness is guaranteed!” According to these clowns.

Talking with Jay is like talking to your favorite friend. She is friendly and efficient and will walk you through your issue with great patience and compassion. Speaking with Jay is such a treat!

Jasmine helped setup my account and was extremely helpful and very polite. It was quick and easy with no hassle. You can tell they really strive for great customer service.

Donna was awesome, she knew what she was talking about and didn’t waste any time putting me on hold or giving me the run around like other companies would have. My services got installed next day. Would highly recommend Continuum and Donna specifically. Thank you for the amazing customer support and services!

The customer service I received from Jay at Continuum totally made my day! She was so fun and knowledgeable and handled my issue right away. Customer service representatives like Jay are the reason Continuum is a great company!

I phoned Continuum today to see about renewing for 1 year. I spoke with Jill who was friendly and professional and made the entire phone call pleasant. I was very happy with the rate I was given and the amount of time that I was on the call. Great customer service experience! Thank you Continuum and to Jill!

Service technician was right on time, courteous and professional. He came to replace a box, but while he was here he checked all the outside connections, Internet and telephone service to make sure everything was up to date and working perfect before he left. I couldn’t ask for better service.

I’ve been a customer for a long time with this company. Way before it was continuum. My experience with this company has been one of the better experiences when dealing with a cable provider. Recently I was in to check on my bill due to an increase in price. Marissa Correll was very helpful in explaining why the bill jumped. She was very eager to find anyway possible to help me lower the cost and did not stop until the issue was resolved. Marissa was very friendly and helpful. Great customer service. Thank youAccount 004253

Spoke with Preston Allison April 20 about the recent disconnect between Apple and the MI server and the more-than-annoying pop-up that wouldnt die. He patiently walked me through the steps to delete and reactivate the effected mail accounts and had me do it on one account to make sure I did it right. All mail accounts affected are now OK. Excellent service.

Juan called 10-20 minutes before the appointment and came right on time. He was professional and courteous, and extremely knowledgeable. I love that he put covers over his shoes to protect my floors and he was in and out very quickly. He answered all of my questions and I was very confident that he knew what he was doing. This was a huge contrast to the old company I was using for internet, so I am very excited about the change. Thanks Juan!!!

I had a technical problem today (due to Apple) and Preston Allison answered after only two rings and gave me professional and friendly help. What a difference it makes when the person on the other end of the line is local and highly trained. I do not like to call any other tech support because no other out-sourced support can compare to Continuums support.

Jared could not have been more helpful or courteous, as well as being knowledgeable & a good communicator. On both service calls he was prompt, diligent & followed through thoroughly in order to ensure our satisfaction. Overall our recent customer service calls & home tech visits have been excellant with Jared being a standout. When it comes to having a solid staff & commitment to quality customer service, keep up the good work, Continuum!

I went to the office to review my account and remove any services I no longer used. Julie was very nice, helpful , and very knowledgeable. She mad the whole experience pleasurable.She even check my internet service because mentioned a small anomaly, saw that there was some kind of signal problem and scheduled a tech to come out. I have had similar good experiences with tech support.Just wanted to say how great the service is at Continuum.

Tom came and fixed my problem. He provided the best tech support I have ever seen. Im very happy with the work he did. Very good company and very good service!

The customer service agents are friendly and knowledgeable. They are willing to help and always pleasant to deal with. The service specialists are accommodating.

Sabrina Ellis, the customer care representative was very friendly and helpful! She knows her stuff and even helped me save money on my monthly bill! I cant wait to get installed so I can see how good my service is going to be! Thanks so much Sabrina!!

I was having problems setting up my email account on my iPhone. Preston Allison walked me through it and helped me to quickly set it up. He was friendly and easy to understand.Beth Swez

I would like to thank Continuum for providing great service. I would also like to thank Donna Stone especially for helping me this morning. She resolved my issue quickly and expertly in a very kind manner.It is a pleasure to work with someone that is so helpful.Thank you so much, Sharon Stedman account number 221392.

Excellent, professional and friendly service - both by Jay Caldwell on the phone and the Continuum technician who came to my house. All issues solved. Happy customer,,

The customer service is terrible and the quality of services are not that great. The price might be be the cheapest around, but with that price, you get poor cable and internet, and very poor customer service. The ladies in the office arent friendly at all. If you call and go through the prompts, you end up waiting as the recording states where you are in their cue to answer your call, and after waiting 10 minutes on the phone as you move up in their cue, another recording comes on telling you to leave a message. Ugh. That process happened three times in a row. I would move up in the spot to be the next person that customer service would talk to, and then the recording would prompt me to leave a message for them to return my call. Very frustrating and a waste of time.

Andy Lineberger went out of his way to help me with a website issue I was having and accurately took me through the steps to reach my goal. Excellent job.

Sabrina Ellis was extremely professional and helpful. She explained everything very well and did it efficiently! She came highly recommended by a friend and now I see why!

This review is for Marisa Coral. I come in every month to make my payment and every month when I walk through the door Marisa greets me with the biggest smile. This company makes you feel like family not a customer. I have and will continue to recommend continuum to everybody I know. Thank you MarisaYour friendMr. Sloan

Great service. They have been willing and super to deal with issues in a speedy manner. Leslie Leigard is absolutely superb! The top tier of customer service people Ive ever dealt with!

I contacted Continuum customer service to inquire about my expiring promotion. The customer service representative, Sabrina Ellis, offered to graciously assist me and provided me with options to get the best internet speed for the price. The customer service was amazing. Keep up the great work!

Sabrina did a fabulous job with assisting me with my mothers account. She was very patient and understanding. She also provided me with her direct telephone number to call her back directly. Thanks again Sabrina.