04/2021, bought brand new BMW SUV X Series. In June, another driver ran stop sign. Took my car to BMW Collision center. A complete Disaster. When I got my car back, an entire big piece was missing under the engine compartment. They painted side of the car with slight different matching tone of white. Unaligned trunk and Plus. Extremely disappointed. Had to take car again to fix what it was wrongly done. A Bad experience.

Quality work and good turn around time.

I will never bring my car to the center again not only did the adjuster never call me her name was Monica but , when vehicle was done south motors had damaged my vehicle more and At first did not want to assume responsibility but after doing research they had no choice even though the car was fixed the hassle was worth never coming here again. The manager Lewis is very unprofessional and ghetto.

BMW 750! 2018I truly recommend using the services of this location, after interviewing several body shops I decided on this location based on the customer relations of Monika Alvarez, I explained to her the need to a perfect repair and customer service and she guaranty that I will receive 100% quality of service and repair, also did a great job on communicating with State Farm to ensure everything will be done smooth throughout.received communication and updates as requested and all was done on time, and the car was returned in perfect condition.the service people who worked on my car took extra care and complited the work to perfection five stares...thank you to:Monika Alvarez,Mohammad Latiff,Adrian Hernandez,and all staff members to be professional kind and friendly.

Very appreciative of this place, when i got there i was out of there in no more then 30 minutes

Always very attentive to my needs. Manager came out to greet me and answer my questions.Thank you to management and personnel making my visit special.

My experience was excellent and I give them the maximum starts

Took them less that a week to fix! Great work!

Kaitlyn Smith was great! Professional and kept me informed of every step. No hidden costs and no last minute surprises. Great work on my car. Very satisfied.

My front bumper was damaged at a local car wash and was recommend by South Motors BMW to visit South Motors Collision Center to get a quote. While the quote was slightly higher than the first one I received that body shop only offered a 2 year warranty vs. South Motors Collision Center offered lifetime warranty for all work that they do. For me this is very important as South Motors Collision Center clearly stands behind the labor and quality of their work. Monika Perez was my service advisor who kept me updated through out the repair and was extremely helpful. I dropped my car off Friday morning and it was ready on Monday. If you are looking for great service and quality work with lifetime warranty I would highly recommend South Motors Collision Center.

I recently had my car serviced here and this is the second time I have done business with South Motors collision center and I am truly satisfied. My car needed alot of work and was in the repair shop close to two weeks and Carmen made sure to keep me posted every step of the way. When I arrived to pick my car up I was greeted by Ivy who was extremely pleasant and Carmen as my adviser explained all the details of the paperwork. The service was fast and friendly and I received my car SPOTLESS and like NEW. Thank you Carmen boo !

I can not said enough about South Motors but I was treated like family. After been involved in a car accident and having my life turned upside down. It was nice to see how much they actually care. They even made sure I made it home safe.

My experience (s) with South Motors have always been satisfactory and I have never reviewed or commented; but this time I wanted to write this comment because the service was excellent. My updates were delivered every single day at the end of the day by a very pleasant and helpful associate - Kaitlyn, she went over above and beyond and made the experience very pleasant. All the associates I dealt with were courteous, knowledgeable and helpful.

Fast service. Ok customer service. No one walked with me when I was given my car back.

Excellent service! My expectation was above and beyond. Elora is the best! My car looks brand new again, Elora was very helpful and also kept me updated with the status of my car since I use my car to work. I appreciate all the help by and Elora and her team. I will definitely recommend.

Great service and all around experience. Eli went above and beyond, kept me well informed every step of the way! If you’re in need of a body shop, go see Eli - you will thank me later!

Very reliable customer service was amazing. The parts were genuine. My car looked like I just bought out of the dealer.

My car got hit by someone who tried to park next to me and broke my BMW headlight and damaged bumper. Insurance tried to install aftermarket parts on my brand new car. I called BMW dealership and they recommended me “South Motors Collision Center” where I met Eli.She reviewed my case and in less than 1 week my car was fixed with ORIGINAL PARTS! It was really important for me and this shop did everything to fulfill my needs!My BMW is like a new and Eli was super nice with me, great customer service, professional employees.Thank you Eli and rest of the crew. It was worth it to drive 155 miles and use your company’s services.

Very professional and nice staff. Everything was taken care of within planned time frame. Received my car in excellent condition. Ismael has shown tremendous effort to do his best.

The experience I had with this body shop was amazing from start to finish! The staff was extremely friendly and very hardworking individuals. I’m extremely happy with how my car came out of the shop and I wouldn’t think twice if I need a repair to go back here. Highly recommend it!

Fixed my car perfectly! The staff is very nice and caring. Had no problem setting up a car rental as soon as I needed it right on the spot. Gets packed at times, but no wonder - its a great place to get your car fixed. Worth the wait. Will come again!

In the beginning of April unfortunately our truck got on fire. We called Geico and they towed our truck to South Motor Collision Center. The same day we got a call from Carmen Cruz assuring us that they had received the truck. She immediately started the process with all the paperwork needed. Carmen kept us updated which gave us a sense of relieve. Carmen is professional and pleasant to deal with. Today, we picked up the truck and we were very happy with outcome. They take pride on what they do. We met George Giourgas, he was a big part of how our truck came out. Thank you Carmen and George and entire team for a job well done. Should we need your service again, we will not hesitate to call you guys. Very satisfied customer, Angel and Randy GarciaP.S. Anyone that is thinking of taking your car to another place stop and consider South Motor Collision Center, you wont regret it! 😀

Our experience with South Motor Honda Collision Center was exceptional. ELI made the process run smooth and was very professional.We would definitely recommend them.Thank you for all your help!

Quick pleasant service.

I had the absolute best experience at South Motors Collision. The entire staff is very friendly, helpful, and knowledgeable. Albert Morejon and Kaitlyn were the people I was assigned for my bumper repair. Albert explained everything that was going to be done to my bumper and was very patient. Kaitlyn was very professional, friendly, and a pleasure to work with. They set realistic expectations and I am very happy with the work that was done on my car. Highly recommend!!

Takes a while to get your vehicle fixed here. The repairs had to be fixed a couple times after the first attempt. The quality was good in the end.

Amazing Best Collision Center !!!!!!! This was my second time doing business with South Motors Collision ... The staff is so professional, friendly and the service is outstanding !!!! Today my service advisor was Jack , an all around great person . Very understanding , not greedy behind the money and offered a discount. I dropped my car off around 9am with a broken fog lamp , fender and grill. The bumper also had to be painted to cover chipping . I expressed to Jack that I needed my car for work and same day repairs if possible . He ensured all parts were in stock and ordered the parts while I was still there , wasting no time. The estimate and walk through took no time . Throughout the day, He kept me updated on the status of my car. Before closing, he called and advised me my car was ready and sent a ride to my home to pick me up . My car looks as beautiful as it did before !!!!! Top quality , you cannot tell anything was ever damaged ! Im beyond satisfied as usual . I would highly recommend South Motors and service advisor Jack to anyone !!!!!!!!!! Theres no other collision shop I would give my money to .

I’ve come here twice for two minor motor vehicle collisions. I always feel like I’m in great hands. Staff is extremely friendly and efficient! For a minor fender bender I had my car back within a day. For a collision that cracked my head lamp, took off my bumper, and bent the wheel well - it took 4 days to get my car back, and it looks brand new. People never believe me when I say I’ve had my car for 10 years now.

Took my new 2019 Pilot because some friends I lent the car to crashed the door into a light pole needless to say I was very upset but didn’t show it, I si some research and this shop had high marks ñ, those reviews helped me make what turned out to be the right choice. Ismael took care of me and from the start he told me not to worry that the car would look as it never happened and heWas right and best of all they finished the car a day earlier than promised, I highly recommend this shop

I had my car fixed here.. had a great experience Carmen and George made the experience so much better. They went beyond normal procedures to accommodate me. Thank you very much

Anytime any of my cars (which have all been purchased either at South Motors Honda or BMW) have had to have damage repaired I take it to the South Motors Collision Center. They always make sure that everything is in order and done as quickly as possible. Also, their staff is extremely friendly and accommodating. I recommend them to everyone!

Eli was fantastic throughout the entire claim process. She kept me informed of all changes and would call me to advise the process. Ivy was courteous and extremely friendly, I was in and out and she always kept a smile.

So happy I chose south motors collision center for my service needs. Eli was very informative at all times of the status of my vehicle and was very professional. Would recommend very highly.

I had my car broken into and airbag stolen, I was referred to South Motors Collision through my car insurance and I could not be more pleased! They did an excellent job and left my car brand new again! The customer service was great! They keep you informed and updated on when your vehicle will be ready! I highly recommend this company!

This facility is by and far the most professional, most friendly staff I have ever dealt with concerning vehicle repair. They made a situation that sucked into something that was truly a more enjoyable experience, and bent over backwards to make sure I was a satisfied, happy customer. If you live in the Miami Dade area, do not go anywhere else but here!

Great service and fast. Much better place now under the new management. They called to give updates and were very thorough. I recommend this place to anybody.

Very satisfied with the service. The price was great and car was ready before the promised day. I highly recommend them.

I picked up my car today and I cant thank enough Carmen Cruz for her excellent customer service. Carmen was very responsive both via email and telephone and whenever I left a message the call and or email would be returned almost immediately with a response. Thank you so much for your help and direction through this difficult situation. I truly appreciate it.

My experience at South Motors was absolutely so pleasant. Kaitlyn Smith not only gave me exceptional service but she also informed me on the status of my vehicle on a daily basis. Every question I had she was available to answer and give me details on the estimate that I didnt seem to understand. I highly recommend south motors!

Stay away......far...far away....Fix collision on right back passenger side (sloppily) and now that back window (heavily scratch) dangles and wiggles excessively.First excuse: It was like that but not from the collision. That they have pictures to prove it (which they dont want to show us).Finally, told us its not there fault some things are brittle. I am so disappointed.Theres no way I can put my baby and toddler in the back. Nor do I feel safe driving it.They recommended to file a complaint with the Better Business Bureau. This is the next best thing.I wish I would have seen the first review. :(

Excellent service! My expectation was above and beyond. Kaitlyn is the best! My BMW looks brand new and I’m picky with my car.

I took my car to South Motor and so happy that I did. Thank you Ismael for the excellent service and dedication. My work was performed to my satisfaction at a great price.

Thank you to Kaitlyn Smith she was my service advisor at the collision center.She provided amazing service! I couldn’t be happier with the her customer service skills and the quality of my repairs! Thank you South Motors!

I have my car repair at south motor collisions. Customer service was excellent!!!! Monica was the one that took care of me and everything came out excellent very professional. keep up the good job.thank you!!!

Let me begin by expressing my sincere thanks to the all involved at South Motors. Thanks for making what was a bad situation for me, a whole lot better. Could not be anymore happy with the customer service and repair. I had as you could imagine, many many questions, so... thank you Monica for answering my millon and one questions and concerns. I know I did not make this easy for you. The repairs are outstanding and look amazing :-)For once, it seemed that everything ran smoothly for me. Thank you all again.

I was referred to South Motors by Infiniti for my G37 that was involved in a collision. Although the ladies at the front desk are extremely pleasant and helpful, my overall experience left very little to be desired. And, since they requested that I leave a review, Im obliging. My vehicle *looks* great, however, not only did it take over 3 weeks to complete, when I went to pick it up, my A/C was not working. Was it working when I dropped it off? Yes. Has anyone other than South Motor technicians/staff had access to my vehicle since July 23rd? Presumably not. I left the car there (on the day of pickup, which was August 13th) to have an insurance agent investigate the issue and they determined that the compressor was bad due to age. Am I disputing the age of the compressor? No. Should I be responsible for an issue that was NOT an issue when I left my vehicle in their car? Absolutely not. Everything is not the shops fault directly, but I expect them to represent me and m car regarding issues that they are responsible for by virtue of having possession of my vehicle. I am wholly dissatisfied and am likely going to pursue legal action because the bottom line is that my A/C was working BEFORE South Motor took possession of my car for repairs. Additionally, the front tag bracket was not replaced prior to pick up and I didnt even take the opportunity to fully inspect the repairs, so theres no telling what else wasnt completed to standard. I am extremely disappointed and would not refer anyone to South Motor, nor would I return, obviously.

I had to take my car in twice. Once because I was an idiot and hit a mailbox and another time because an idiot hit me. Both times my car was fixed within two days and both times the damage was significant. Enterprise car rental is on site so you get your rental right there. It could not be any more convenient and everybody is very friendly!

The absolute worst! Couldnt leave a negative 5 star rating or I would have. 7 months and my car still is not fixed correctly. Total fraud in my opinion. Run dont walk away!

TOTAL LACK OF INTEGRITY!!DO NOT TRUST THESE PEOPLE CHECK EVERYTHING AND TAKE PICTURES BEFORE AND AFTER YOU ARRIVE!! Had an accident with exterior damages. The exterior was fixed but it was a sloppy fix up. Not going to complain. When I arrived to pick up my vehicle my seat belt in the rear seat was damaged. (It was cut or torn apart) I have a child’s car seat... When I turned in my vehicle the childs car seat was restrained by the seat belt in the rear. When I picked up my vehicle the seat belt was torn and the car seat couldnt be restrained. Apparently after speaking with a manager the damage happened before I arrived. Quote I can guarantee this damage didnt happen here. The managers words were shocking and made me feel uncomfortable. The next thing out of his mouth was we could fix it for 170 dollars. I have never felt so disrespected before in my life the manager basically told me theres no way you can prove we damaged your car so you have to pay us to fix it. As a customer I was highly unsatisfied.DO NOT TRUST THESE PEOPLE CHECK EVERYTHING AND TAKE PICTURES BEFORE AND AFTER YOU ARRIVE!!!

Kaitlyn was amazing during the repair process of my car! She was very attentive and thourough. She ensured that I understood the cost that I works be responsible for and what my insurance would pay!

Always polite and kept me in the loop every step of the way, I highly recommend them!

Excellent service at South Motors Collision! Carmen is my advisor and she is fantastic! Always takes excellent care of my vehicle and makes sure Im completely satisfied with my service.

The customer service is always awesome. I was contacted all the time with updates on my car. Friendly service and Ely is amazing.

Took my car to South Motors Collision Center and with the help of Monika and her team, my car left there in showroom condition. The work was perfect and it was delivered when promised. I highly recommend them for any collision needs.

Sandy and Ted worked tirelessly even after normal hours of operation to make my experience with South Motors Collision Center a great one. Job well done!

Great service! Kaitlyn was very helpful and met all of my needs. I will be referring friends to Southern Motors! Thank you!

I dropped my car off for a new bumper after a rear end collision. They immediately pulled the car apart without getting permission from the insurance company first. I told them I had a family vacation planned and I was going to be out of the state for two weeks. They assured me that this was not a problem. Well they finished my car while I was on vacation and emailed me that if I didnt pick the car up right away, they were going to charge me a storage fee everyday. I had told them I was going to be away! When I get my car, they fixed the bumper but broke the door on the ashtray in the center console. There are better options out there! Not professional at all!

If it was possible to give it zero stars I would. Their attention to detail is horrible. You would think that if they would deal with high-end cars they would give my car back in pristine condition. My car was involved in an accident caused by another driver not too long ago. Originally I wanted the work to be done by the dealership but because insurance companies look for whos cheaper, obviously the dealership even though they have certified technicians didnt convene them. So I had to take it to this collision center. My car was almost two months in that place, I was on top of them , even gave them an invoice before the work was done; I was smart and went to my dealer first. I spoon fed them the issues, even then these imbeciles couldnt get the work done properly. They didnt place the parts in my car right, I found boxes of trash in my trunk (wrecked auto parts from my car) and one particular box really pissed me off. I found a Honda genuine parts in my trunk. Now, think about it, I have a high-end German car. So I took it back to the dealership where I originally bought it to do another invoice to inspect their work. 3 words from my techs: Sloppy, horrible job. I saw the damages my self. Now, the collision center doesnt want to correct the damages. Well well see about that. Long story short people, stay away!!!!

Dropped my car here using USAA and was impressed by the customer service that Manny and Eli provided both over the phone and in person. My rental car was ready when I dropped off the car to be repaired and my finished car looked brand new when i picked it up. I highly recommend

These guys do a very good job at keeping you informed about the status of your car and providing the rental car in the .Excellent customer service and the girls are very attentive at the front desk. I will definitely bring my car back here again.

Thank you so much for the reviews. They were very helpful in helping me make my decision about choosing the best body shop for my vehicle. This was also one of the choices given to me by Geico as well.

Staff was very helpful and kept job moving along even with insurance challenges. Jack & Sandy were wonderful to deal with. Very happy with work done!

I would like to report I had an amazing experience at South Motors thanks to Kaitlyn. She was so professional, friendly and knowledgeable which made an annoying task very pleasant. Will definitely recommend you to others.

Great experience thanks to Joe and team. Excellent bumper repair for my BMW 328. Shines like new.

Great job. Picked up one car and dropped off another. Get all of them looking new.

Dont go there no matter what. If you are dealing with insurance claims, this place wont help at all and your car will be damaged and unfixed because its not accident related and they as your representative will agree with the insurance that its not accident related. Also, the few things that they fixed will be done with the cheapest lowest quality products which wont fit, and wont look good. You have been warned. Stay away from there if you value your car. Also, dont believe them about the time to fix it. My car was estimated to be fixed in 1 week and almost two months went by and they didnt fix anything other that putting a bad bumber, light, fender, and a plastic that didnt fit and their excuse whats that those are not original parts so they dont look good nor do they fit. They didnt fix all the other problems which include read damage, rims damage, steering wheel unaligned which the car pulls to the side, and more, not even the seat belt. They will work with the insurance, but not to your advantage.

I came in after my accident in despair. South motors collison put me at ease and walked me through the process and made it as painless as possible. The employees where professional and understanding. Any questions or concerns i had where answered or resolved. Being in an accident is a horrible experience but to have your livelihood restored shouldnt be. Thank you south motors collison center for helping me get back on the road.

We were there for a GEICO claim. Excellent service, all in the same place: the GEICO adjuster, the repair of the car and the rental of another vehicle. The repair was very good and it was fast, the South Motors employees gave us excellent service.

They did such an amazing job on my car! Took a while to get done but they got it done right! Everyone thinks I got a new car! Eli is awesome!

Very good work and very professional. Did a great job on my vehicle and service was excellent. Highly recommend.

Amazing experience with a very nice guy Ismael , he make me feel super VIP, I really recommend that place because the service is 100% guaranteed

On Saturday while out shopping someone hit my drivers side and left me to find my truck all banged and scratched. Called Geico, they informed to take my truck to South Collision, took truck at designated time met Kaitlin Smith very personable Chris Diaz very personable Manuel Enterprise car rental. They handled my transfer to their facility rented a car.Late Monday received estimate from Chris saying approx 4 days, next day received called from Kaitlin saying car will be ready Wednesday. Car was ready at appointed time I met Yolanda the cashier very warm and friendly Ted was awesome he kept me informed on my repairs and was there when we picked up the truck for inspection. My experience with South Collision was awesome all were courteous professional showed they valued my business. I drop off my truck Monday at 7:40 and picked it up Wednesday at 5:00. Definitely love this place and their customer service goes far and above any I have seen in this day and age. Would recommend them and Geico because they are on point. Thanks to all who made it happen in a professional and timely manner. Darlene Casmere

By far one of the best experiences I’ve had at any body shop . I had the Geico ARX program and I am quite impressed with them . My vehicle was fixed within 3 days. They did a detailed job on the work and also includes a lifetime warranty . Kaitlyn was beyond incredible with her consistent follow up and customer service . When I went to pick up the vehicle Yoly, Ivy, Ismael and Jack were very helpful with my paper work and vehicle return . I highly recommend South Motors collision to you to you.

They did not personally fix my car, but they did an amazing job on my moms car. Everything was done fast and the staff was great! Would recommend to anyone.

Brought my bmw after an accident. big mistake. this place does not work for your interest but for the interest of the insurance company. they also stole my c/d changer. what a bunch of clowns. i believe in karma

The staff was very nice and courteous. The facility was very accommodating and the work was efficient and most of all done correctly. I couldnt be happier.

From the ladies up front to Monica and Ellie. The service was fantastic from the beginning to the end. Service is always 5stars. I will continue bringing my autos here.

No way Ill go back... customer service is none existant... the car was properly repaired...

They are not only a superior body shop, but a one stop Geico repair.Our car was rear-ended damaging the rear plastic bumper.They replaced it and matched the paint so well you would never know there was any damage.Repairs were done quickly and I was given updates all the time.You dont have to be a Geico customer to use them, but if you are, the adjusters, repair and rental cars are all in one place.I highly recommend them for any collision repairs.

Excellent service, quick and efficientHad a rear end situation on my FX35 and answers were provided pretty fast.Ismael is a pleasant, knowledgeable individual.

I recently had my car fixed the repairs came out great and I want to thank Carmen and George for the great customer service. I would definitely recommend south Motors Collision.

Was recommended by a co worker who had gotten her car fixed less than a year ago. She told me to go to them, that I would not be disappointed, so I did and she couldnt have been more right. So glad I took her advice. Thanks Barbara & thanks South Motors.

Worst experience ever! They were so nice and accommodating when I dropped off my car. I dropped off my car on a Tuesday and was told that if parts are available Ill be able to pick up on Thursday. I was informed that Sandy will give me a call the following day to update me on the progress of the repair. Next day, no calls. Started to get worried. The day after, still no call. Called the office, and left several voicemails and no return calls. Called back several times, always routed to a voicemail until I finally complained and asked for the manager. I was able to speak with Sandy and she placed me on hold and routed me back to voicemail. When I did speak with her again, she gave me a lame excuse that the call was dropped accidentally and to inform me that she still would not know when I will be able to pick up my car and that she will call me back. And did she, NO! I called back Friday and went through the same thing over again. I even asked for the manager but he did not answer calls either. I guess thats how this office work. I had to call the insurance adjuster and he was able to facilitate it. I would NEVER go back to this place again and would tell my friends to STAY AWAY from this place too. If there was a choice to give a negative or even a 0 rate, I would rate them that.

Had my car brought here for some detail work. Was very happy with the end result and with the entire process.

Kaitlyn was wonderful. Got my car fixed in 48 hours. Perfect follow up. Great service with a smile.

Manny or Sandy, Enough SAID!!!I wrecked my vehicle and Manny made some suggestions, along with procuring me and my vehicle EVERY step of the way, Honestly I think the car is in better shape now than when it came out to the sales floor. I cannot be happier and more thankful! The technicians are A+, and the service is..... Well I hope NO ONE ever has to experience a collision but if you do, GO SEE Manny or Sandy!!!!!!

The friendly staff and service at South Motors Collison was outstanding. My car was finished ahead of the promised date. I was updated about the progress of my repair throughout the repair process of my three claims.

Ive have several repair done, and every time they have been AWESOME!!! The work is second to none and, the customer service cold not get any better. If you want your car fixed right by a friendly staff, take it to SOUTH MOTORS COLLISION CENTER......

My 2017 Camry got smatched on the right side back in October.The other party was at fault and they had Geico Insurance. Geico agents advised me to take my car to this shop and let me tell you; Im very satisfied with South Motors Collision and they way they handled my case from start to finish. Elora the assistant and Jack the manager, among all others who made my car came up like new again, are doing a tangible effort for quality work and customer satisfaction. Yes I did have issues with my rental on day one and the repairs took longer than anticipated. But they handled everything for me swiftly. They kept me posted by phone and/or email every step of the way about the progress and I couldnt be happier with the results. I believe this new management team is doing very well and I would definitively recommend South Motors Collision, even to those who had a bad experience there in the past. That place is just a point on the map. But is the hard working people who make it significant and successful. Besides, who can beat their lifetime warranty? - Its their promise of a job well done. Thank you south motors!

I had an amazing experience. Quality service, very friendly staff and service was fast. Will definitely come back.

The repairs and customer service were amazing thanks to Elii and Monika. Thank you so much for everything.

Their service is horrible. Not only did they put me on hold for 10 minutes on multiple times, they never know if my car is ready or not. My car was supposed to be ready 4 days ago and I havent been able to get in touch with someone. The receptionist doesnt know anything. And the reps are always on lunch.

My car came out great at south motors collision, the area of collision was fixed and looks awesome kaitlyn kept me informed on my car while it was at the shop and was very knowledgeable in answering the questions I had asked her about repairs I give this shop and kaitlyn a 10.

Great service and great work. They did not clean inside my car as promised from where there was a spill as the result of the car accident that caused to be there....which is why they lost a star.

Great service and friendly staff.

BRAMAN BODY SHOP “DOUBLE” THE PRICE OF SOUTH MOTORS BMW. I was happily servicing my i8 at Braman BMW until my service advisor Chris introduced me to Joey at the body shop for repair. The estimate was so high I proceeded to contact South motors BMW an honest advisor Manuel (Manny) who gave me a price of 50% less that was realistic. I then reached out to my service advisor Chris at Braman, who introduced me to the body shop advisor, that the price was very high and as opposed to him offering to help negotiate, his response was “take it to South Motors”. So now I will take it to South Motors BMW and I will do my service, buy my tires and no longer go to Braman. Very disappointed in the unprofessional response from Chris. Totally arrogant person who comes off as a nice guy initially. It’s funny getting ready to spend 1500 to 2000 on my car in tires and other maintenance issues service etc. I’d love to show the service manager or Mr. Braman a copy of the text message so he can see the true character of this advisor and the attempted ripoff in the body shop. I wonder if the guy Joey would’ve tried to rip me off if I wasn’t paying cash and I was going to make an insurance claim. Unbelievable what a scam operation that they allow these people to try and rip you off.Update 12/2918: I tried again to get in touch with Joey at The Body shop. He told me that I should pay more because they have certain equipment that South does not have hahahah. I’m getting a rocker panel repaired which anybody can fix and does not require any special equipment but he tried to rationalize being double the price because they own equipment for my car that Was not needed but I should pay more. So I ended up taking my car, as told by my former advisor Chris, to South Motors. I fixed my car for $568 with an awesome body shop advisor named Manny (honest awesome body shop advisor) and it far less than a $1225 that Joey in the Braman body shop tried to rip me off for. It’s really disappointing that Braman dealership tries to overcharge you when you know it and they try to rationalize it vs being honest and adjusting the estimate. I’ll never go to Braman again. I went to South motors for service met Armando got four new tires put on, service on my car and was treated the way I’m used to be treated from Mercedes Benz. I almost got rid of my i8 over this but I’m glad that I met the people that help me at South Motors. A much better experience from the service department at South motors I was treated very well and my car was taking very good care of and I saved a good amount of amount of money. Thank you Manny (collision center) and Armando (service department)

Geico recommended it. They took 2 extra weeks.... Made me wait over 3 hours to get my car even after I had called to let them know an hour before. Customer service is horrible. Please avoid this place.

WORST EXPERIENCE EVER! AVOID AT ALL COST!!They cant even do simple bumper work...they kept my BMW there for 2 months.When I went...it was completely stripped; worst of all they made me pay for that.The manager is the rudest person Ive ever met. Had to tow my car to another repair shop.AVOID!!!

This company took almost $3,000 from me pretty much robbed me. Never foxed my car properly and didnt even get the main part that got damaged even replaced. Never go to this collision shop . they will just steam your insurance money and make up stuff that isnt even damaged just to grt .ore mondy from your insurance company and they end up not even fixing yiur car . make u sign papers that only lets them get the check. They

This place is the worst, dont you ever think about taking your car there after an accident, because SIX-WEEKS later they still didnt even finish the car, and when I wanted to complain about it, William said that hes in charge and basically theres no manager that I can talk to.They gave me 4 different timings which the car was supposed to be fixed, yet here I am till today May 13th I did not get my car.