Love my @metrofordmiami dealership! They always go above and beyond for their customers. That’s the reason why I trust them with my baby #fordmustanggt #guapa. Also when you give them enough notice and depending on availability they can provide you with a loaner car while they work their magic on any repairs needed. I saved $1000 in repairs with their car insurance !!! We just had to pay the deductible of $109. Definitely recommend. Honesty is rare in that business so really appreciate their commitment to delivering excellent service. 5 stars ⭐️⭐️⭐️⭐️⭐️ team. Special mention to ROGER he’s THE MAN any service you need ask for that gentleman. ROGER always take his time to answer all my questions and needs. JOSH the mechanic is so skilled and helpful as well as Amanda who took care of my loaner. I fell in love test driving the #2021fordexplorer. Now I want it as an addition to my #sportscar for our few but extreme rainy days here in #miami ! #bestdealership #miamidealership #fordmiami #metroford #americanmuscle

I always have my Transit Van serviced at this dealership, and the work is always high quality, reasonably priced, and on time. The service advisor Karina Gutierrez is very personable and knowledgable, and really seems to care about her customers, which is pretty unusual in Miami. She is a valuable asset to the company, and I will always request her assistance in my future visits.

If you have to go to service make sure you see Joshua Nigro he will take very good care of you

My wife went to the locations and she said the service department was fantastic. Ms. Lisa was wonderful and also Amanda went out of her way to find her a rental car while her car was being repaired. We live in Miami Lakes but will definitely drive to this location for service or put.

The staff in the service department was very friendly and helpful.They took time to patiently explain my options to me.I was very frustrated with a recall issue I was having with my car, but everyone was so nice it really smoothed out the whole situation for me.

Found multiple staff members to be rude. The service department feels very disorganized and not very “service” oriented. The reception areas are cramped and dirty. Plus, they overcharge, though I think that is par for the course when it comes to dealership service. Personally, I’m not used to dealing with dealerships, and I won’t be coming back. My advice—find a trustworthy mechanic at an independent shop who builds a business based on having repeat happy customers, and can’t rely on people who are feel obligated to bring their car to the place they purchased it. Then build a relationship with them so you have someone you can rely on and avoid this service department if you can.

Always a pleasure to be serviced by Ford.

Terrible service. I paid for my pieces like a month ago, and they kept me waiting. They didnt even call me to let me know why this issue has been happening, and when I wanted to talk with the top manager, he excused himself from doing the right thing instead of trying to reach out to my pieces.

I purchased my Ford Mustang at Metro Ford and decided to take it in for service. I was in a rush to get my car serviced and the manager Roger Galindo made sure that my car was ready when promised. The entire staff was professional and friendly. I was very impressed with the quality of service provided. Also, they follow COVID safety which made he feel comfortable about them handling my car.

BEWARE DO NOT BRING YOUR CAR HERE FOR SERVICE! Fraudulent, dishonest, insulting and unprofessional. They damaged my car making a routine repair and blamed me but offered to fix it at a discount rate of $3000 when the parts are only $1000. They will take advantage of you.

Alexandra always great. Highly recommended

First time dealing with the Ford cars so far satisfied

Received personalized service.

Bad

Poor customer service, we decided to go to Pines Ford, much better service !

Great service.New Bronco looks awesome!

Excellent!!!

I need your services