I don’t write “Thank You” notes very often, but I feel this exceptional customer service warrants it. It is 10:30 am on August 16th, 2021 and I just returned home from a quick visit to the Madison Lawn Center. I was a bit apprehensive about going there initially due to some, what I believe, bogus low reviews of 1 or 2. My experience was outstanding. I brought in my edger that wouldn’t start and the gentleman there quickly realized it was not even properly aligned. He very quickly aligned it and identified that the new spark plug was not properly gapped and corrected it. He did all of this in the span of 5 minutes right in front of me. I went there with the understanding that I would need to put $20 down for an estimate or down payment on needed repair work, but the gentleman there said that there was no charge. I just want to say “Thank You!” You so rarely receive that kind of professionalism these days and I hope the management and/or Owner realizes the exceptional individual they had working there this morning. I will definitely bring all my future small engine repair needs to Madison Lawn Center in the future. This is not because I wasn’t charged anything during this visit, but because this gentleman’s actions clearly reflected the stellar professionalism of this business. Once again, “Thank You!” for making my day!

Bottom Line Up Front: Ask what their return policy is! Tough lesson learned.Purchased a 58V battery powered Echo trimmer, edger attachment, and blower attachment. They registered it for me before leaving. I got the blower home and tried it out. Was not satisfied with the performance so took it back in perfect condition (used for maybe 10 minutes) and asked for a refund. Was promptly told that it cannot be returned because it was registered. I said OK and turned away and walked out. I was surprised to say the least because I had never experienced that before and certainly wasnt told that registered products couldnt be returned. Maybe thats why they registered it for me, not sure. Anyway, I called Echo to determine what, if any, recourse I had. Echo told me that dealers handle their own return policies, and so I am stuck with the product and they cant do anything about it. I will no longer give my business to Madison Lawn Center or Echo.

Don the owner and his wife are the most patient people! They help me with purchasing two weedeaters these past four years. Don will give you instructions how to use the equipment and helps me with putting the line into the echo weedeater. He is so helpful and knowledgeable about what products he sells. I highly reccomend Madison Lawn Center.

Good people that know what they are doing with their equipment. Would do business with again and recommend to others.

Very nice and knowledgeable staff...reasonably priced on parts!

I would highly recommend this place. Staff is extremely knowledgeable and very friendly. I wilp be using them for years to come.

Great service, always helpful.

Could not have asked for a better experience! Mr. Don Ezell took the time to talk with me and answer all my questions. I will definitely recommend them to my friends!

The best lawn center In Madison Alabama

Great service👍

You have to pay to have your lawnmower even looked at.

DO NOT GO TO THIS SHOP!!! After hearing 15 seconds worth of issues that I was having with my cub cadet rzt 50 the gruff mechanic immediately diagnosed it as a transmission problem. He said that it would be $1,000 per transmission just for the part and that I should just buy a new mower that he had coming in the next week. Come to find out the handles needed adjusted and tightened (easy fix). Horrible service only aimed at selling a new mower. NEVER AGAIN!!!

I am pleased to write this review after my recent purchase of a new Gravely Zero Turn commercial quality mower from Madison Lawn Center. Ive dealt with Tony and Don for over ten years and without question, these guys are the best in the business! Since this was my first purchase of a zero turn mower, Tony and Don took the time to teach me everything I needed to know about the mowers safety, maintenance, upkeep and general operation. I now have one of the best looking lawns in my subdivision, and as president of my homeowners association, I highly recommend Madison Lawn Center!

Very unprofessional. Highly recommend not going here. If you are looking to buy or get your gravely machine worked on go to Heddens lawn care in Huntsville. Will never go back here again.

I care my cub cadet zero turn over there having some safety sensor problem and was told it was to old to service cause it was 10 years old .Had to carry to another cub cadet service place out of town

Dont listen to the bad reviews. Im an Echo guy, and I highly recommend buying here over the big box stores. I just purchased a new Echo trimmer and pole saw attachment here last week. They went as far as to fill the pole saw with bar and chain oil, fill the trimmer with fuel, start and test the machine in the back room AND registered my new equipment electronically before helping me carry it out to my truck. Do yourself a favor and try these guys out.

I normally dont write reviews but after reading some of these, I felt like I needed to. I have used these guys for years mostly for parts since I fix most things myself. They always treat me like a valued customer even though I have never bought anything like a $5000 mower or other high ticket item, but if I ever have the need, they will be first on my list of places to shop. I have learned over the years that price is certainly important but quality and service are more important. These guys provide both! Keep up the good work!!

Great service and very helpful when I brought my mower in for service

Great place to get your mowers maintenance.

Service in a timely manner. Been dealing with them for a few years now.

Walked in to Madison Lawn Center after doing a lot of research on Zero Turn lawnmowers and received assistance on the spot. I walked out of the store with a brand new Gravely! Awesome assistance and knowledge and that’s what gonna keep me coming here for my mowers services!

I honestly dont know why anyone would have a negative word to say about Tony at Madison Lawn Center. The first time Id ever been in this business was less than a week ago and he treated me with respect even though I only needed a $7 fuel filter for a friends mower. While there, I had several questions about the new mower deals and he politely answered every question I had. Today, more of the same. After chatting with him another 30 min or so, I just bought a 42 Cub Cadet zero turn from him. I usually put a lot of stock in reviews but its a good thing I didnt have time to read them before I came in the first time for the filter.

I love this place. They CARE about their customers. They take GREAT care of my mower and are usually done within a day or less of my taking it in. Pricing is very good. I would not use anyone else.

I have now purchased two riding mowers from Madison Lawn Center. The first was for the company I worked for. I spent an entire week visiting different lawn equipment dealers in the Madison/Huntsville area and eventually came back to Madison Lawn Center to do business because of their service. Sure, it helped that I really like the Gravely line of mowers as well, but I felt most comfortable with the Tony and Don. More important to us was the fact that they appeared to genuinely value our business unlike several of the larger businesses I had previously visited. About a year later I visited again to shop for a mower for my house. A year later they still remembered me. Needless to say, I purchased from them again.Ive seen some people complain about the bad service here, but thats really a matter of perspective. The guys at MLC are definitely not pushy at all, which is something I appreciate. If you walk in, they will often let you look and browse as much as you want. However, they have always been more than welcome to answer my questions, sometimes in great depth. If you are expecting the big box store welcome and greeting, then you may be disappointed. However, I personally find it refreshing.

They made the repair quickly and efficiently!

DO NOT WASTE YOUR TIME AND MONEY. First impression is that the little guy behind the counter is rude and could care less. I should have just walked out based on his horrible manners, but I gave him the benefit of the the doubt that maybe he was having a bad day. I brought in a four cycle string trimmer for a simple replacement of the fuel lines. What I received back was one new line and another line that looks like it came from an old spare parts bin. The worst part is that after I brought home the trimmer and filled it with gas, it started leaking continuously. Upon inspection, I discovered that they had broken the air filter assembly cover and some of the internal components. I looked up the model parts and manual in Cub Cadets website and realized that they had also removed parts and never replaced them. I brought the trimmer to another place and found out that Madison Lawn Center also charged me way more than anyone else in the area. They dont even deserve a one star rating.

Went in there a few days ago and purchased a Cub Cadet Ultima ZT1. I couldnt have been happier with the service. Mr. Ezell was highly professional and very informative as this was my first zero turn purchase. After we spoke about the mower I looked around at some other stores and the following day I decided to purchase here. Once I purchased the mower Mr. Ezell gave me a through block of instruction regarding the operation and maintenance of the mower. Once again thank you Mr. Ezell for you assistance in picking out a mower and I will definitely continue to do business here.

Went into this business today to buy an Echo brand Blower, which would have cost over $350. From the beginning I had a feeling this was not going to go well. Instead of the representative (clown) coming into the store front and ask to help me, he shouted from about 30ft away. I told him I was interested in the Echo Blower and ask if he could order the model that he did not have in stock. He told me it would cost an extra $25 to order. I was like, wow. Let’s regress for a moment. I told him I had called about 5 days earlier asking about the model and was not told about a shipping/handling (S/H) fee. (A S/H fee for the item to be delivered to their business not my home.) So, the wow. I said, I was not told a about a S/H fee. I commented that from my experience, I was never charged S/H for ordering an item not in stock. He proceeded to raised his voice to me stating, “I have told you what it is going to cost and there was no need for my comment.” Basically, he was trying to tell me to shut-up. Let me digress. I am a grown ass man; 55 years old and I weigh 260lbs. Unless I have been in some time-warp this clown is definitely not my Father or my Mother. I checked him on his attitude. He then proceeded to tell me, “you customers think you can talk to people like him any kind of way because he works behind a counter”. I left the store, before this got out of hand. This clown has a sucking ass attitude. Another reviewer stated it correct, in short, that if you do not look like them they treat you with indifference and with a callous attitude. I am taking my business somewhere else. I will tell everyone that I know from this point forward, not do business with these clowns. They do not deserve a star.

The best way I can describe service at this business is the word snarky if you look in the dictionary under the word snarky you’ll see these two owners pictures. they have a huge chips on their shoulders. the customer is the problem the customer is a liar and the customers are only there to try to cheat them out of money is their attitude and actions. I would not buy a stick of bubble gum from them. They would probably argue with me on the price of the bubblegum. Do not use this business!

If you have a Cub Cadet, you cant ask for a better place!

Immediately diagnosed a problem that didnt exist and also replaced a day (literally) old air filter as well as a year old spark plug that was in perfect condition in order to get a quick buck off my family member. Wont be doing business with them ever again.

I have been bringing my lawn equipment to this place for many years and not once have I been dissatisfied. Dont knock it until youve tried it. These guys do good work

Better bring your big boy wallet. They think a lot of what they have. Ill just go to a Lowes or something like it.

Not OPEN on Saturdays like most lawn mower supply stores. They need some competition for business. Recommend Hill Lawn Mower instead. Not friendly and prices are high. Know wonder they have 2.7 rating.

Excellent service. Very knowledgeable.

Kind workers and accommodating for repairs. Reasonable prices.

Great service, I bought a mower from them 4 years ago and take it in for all the routine maintenance.

If I could leave no star I would. In July I took my lawn mower in for them to look at. 3 days later I was called that it was finished, also was told that if it acted up again it would need a new carburetor. That was a $38.00 bill. It ran less than a month, in mid August I took it back and was told it needed the new carburetor. I left it trusting they would not screw me over. Again, 3 days later it was ready after a 90.00 bill. It ran two mowings and that was it. I finally took it somewhere else and it did NOT have a new carburetor. I will never again use this store, or recommend anyone to it. Very sad to run a business this way.

Don was very knowledgeable & helpful

I read on Craigs list where they wont stand behind what they sale. We as a people have become very tolerant. Its time we take back control of our lives. Just because it didnt happen to us it could have we need to demand that service providers respect us and stand behind what they sale. AFTER ALL we make their living for them. Without us they would have no business. Together we can cause changes to happen

Hello,I am one of the owners of Madison Lawn Center...Im sorry but I have to respond to a couple of these reviews on here..I usually dont, but I cant let these go unanswered any longer!1. Op Kids... this is a customer who came into store and bought a part for his lawnmower (recoil spring). He took it home and tried to put it on himself and broke it. Then he comes back to the store the next day and wants a refund, telling us we sold him a broken part. Which we didnt! I cant refund money to folks for parts they break. My vendors want refund them to me. So he makes up this out and out lie on here about us breaking parts on a weedeater repair. Not True!2.Daniel Eison.... His family member brought in a mower...here are our exact notes from work order:customers reason for service:ESTIMATE FEEWONT STARTLEAKING GAS FROM CARBservices performed:CLEANED ENTIRE FUEL SYSTEM REPLACED FOULED PLUG AND BAD AIR FILTER WORKS FINE NOW IF GIVES MORE TROUBLE WILL PROBABLY NEED CARB. BE SURE TO TURN FUEL OFF WHEN NOT RUNNING ENGINE.so to make a long story short... It didnt run when it came in and and we fixed it. I guess he thinks he could of fixed it himself...I just dont understand his complaint!3.Roger Dodger.... well Ill say this... hes good at name calling! hey...we arent perfect and I dont care to admit that. But one of our problems is ... we tell the customers the truth.. If we dont think their equipment is worth fixing... we tell them that..instead of taking a non refundable deposit fee ($20)and then wait a couple of days and tell them its not worth fixing. We could do that repeatedly but we dont and that gives some customers the impression that we dont want to work on their equipment! Thats the furtherest from the truth, that is how we make a living....working on and selling equipment. We are actually in most cases saving the customer 20 bucks!I had a customer one day ask me how long we had been in business? At that time I answered 6 or 7 years. He replied...well yall must be doing something right! So it made me feel a little better.. he said 99% of your customers that are satisfied dont write reviews unless you ask them or give them an incentive to, but its the 1% that are not happy that write the negative reviews..So all I can say is we try our best and try to treat people like we want to be treated.Thanks for listening!

Terrible customer service. Man at register claiming to be owner was extremely rude. I have used this shop before about 7 years ago when we lived here before. This new owner is horrible and I will NEVER use this store again. There are more civil and competent people in this world that deserve your business.

So far my experience with these guys is just shy of a joke.I went to take my lawn mower for repair, gave a brief description of what was wrong.Instantly was told that my lawn mower was trashed (in so many words).They had not even looked at it, just from my very brief explanation of what it was doing, they were all telling me that the lawn mower was junk......................................................................................They have a $20 check in Fee. For most anyone it would be worth $20 just to make sure that something is broke before they are told to purchase a new lawnmower......................................................................................These guys acted like it was going to be such a bad thing to charge me $20 to look at my mower because they knew without a shadow of a doubt that my mower was trashed......................................................................................I now hope that they actually take the time to look into the mower to make sure they are right and dont just tell me they did and not actually do anything. The way they were talking to me didnt really convince me they gave a damn to do any work on my mower......................................................................................I cant say yet how they are as far as servicing anything, but their customer service is horrible. I felt like I was not welcome to do business with them. Whether thats what they wanted or not that is how they came across to me......................................................................................I will wait for their diagnosis on my mower but I will probably take it to another shop for a 2nd opinion, thats how unsure I am of them after my interaction with them......................................................................................(EDIT): Side note, they just called me back, Mower is fixed, took 1 hour and two small parts.Broke axle pins. Total repair $38. Yesterday it was going to be $400 - $600 because without even looking at it the whole rear-end was busted, and they wanted to save me the $20 check in fee because they knew what was wrong.

Didnt help provide the help I needed to have an engine replaced under warranty. Accused me of not changing my oil.

Called at 3:50 pm to check to see if they had a deck belt. It took ten minutes of them looking it up for them to say they had one. Next I go get it wait another 20 to get waited on by a 60 something year old man who was unable to key more than one number at a time. Get the belt and head home. I get home the belt wont fit. I call back up there to ask if they gave me the right one from the serial and model number I gave them when I first called. The owner stated I didnt get the right one. I stated that I needed to get my yard cut tomorrow is not gonna work for me. He states he lives an hour away from home and wont wait for me to come back. It is a 15 minute ride to there from home. He stated at 4:48 that they where walking out the door. So much for customer service........

I brought in my riding mower with a broken spindle, which runs $20 on Amazon. Right off the bat I was told it was going to be expensive, part alone was $100. After 30 minutes I get a call saying that the repair was going to be $360. So I picked it up and left. They charged $20 to look at it. There was nobody working in the repair shop at 1pm on a work day, that tells you they dont do good business.

The guys here are friendly and knowledgeable. They also have good deals on equipment.

I love this lawn care center. Always nice.

This place is shady. Dropped my Honda trimmer off to have the prim pump replace. They call me in less than an hour to tell me that I need a new carburetor for $240. I told them to forget it. When I picked it up you could tell that they didnt even touch it. That $20 service fee is the same as lighting a $20 bill on fire. I will never do any business with then again.

Do not buy from here. Their attitude are extremely bad. And they act like they dont want to help you or sell you anything. I dont know how they are in business. I brought my lawnmower blade in to get it replaced and they didnt want to look to see if they had one. Said they need a part#. Awful place.

Nice guys, fair prices, they keep me cutting.

High place but nice people

They were friendly enough but do not work on Stihl, which was what I needed.

Easy chainsaw service here at reasonable prices.

Their attitude sucks, treat customers who does not look like them with indifference and a callous behavior. Decent people should not patronize this business.

Great place friendly employees

I would not give them 1 star. Prices are almost three times more than retail price. Attitude is horrible, no professionalism at all. I dont know how they are still in business.

Quality