Well I have to readily admit that my service got off to a bumpy start, but then I have to say that the dealer just like all Hyundai services that I’ve had in a couple of states was excellent. The department delivered and rectified an error that was made and then delivered excellent service on my car. Even got a car wash and interior cleaning that left my Tuscon looking better than it was when I dropped it off! Will be back!

They were kind and quick. The associate made me feel welcomed and comfortable. He sparked conversation while he was checking me in. I received a shuttle ride and that gentleman was very nice. They were done in 35 minutes! I also received a free car wash. The whole process was quick and simple! Highly recommend!

We took our Palisade in for treatment of headrests, to get rid of the garlic smell. The service department personnel are friendly and efficient. We are always offered a loaner vehicle which we appreciate. The entire dealership is clean and seems to be very well run.

Went to Zimbrick West for scheduled maintenance. Ended up getting just an oil change as it was suggested to do any other items at my 60000 mile service (i had delayed maintenance) so i didnt have to do items twice. They still did an inspection and gave me a printout, so at least i know everything is good until then.The advisors at the service department were friendly, and got me in and out quick. They dont have a dealer shuttle however. They provided me with lyft rides to my work and a link which enabled me to request a pickup after work, which was appreciated!

I purchased a car here about a month ago and they had to get me a second key FOB as part of my purchase. The earliest available appointment was for a month later. I book it with the receptionist that reached out to me. I drive 30 minutes to the dealership, then wait 30 minutes in the waiting room, just for them to tell me that they never ordered the part and I will have to come back and waste my time again. Awesome. Really great use of my time.

I knowingly scheduled an oil change and headlight replacements a few weeks in advance. I had requested high-intensity / high-performance bulbs for replacement at the time of original scheduling. The information was appropriately conveyed as this request appeared in my confirmation email. Upon arrival, I was informed that they didn’t have the bulbs that I had requested in stock, and all in the same sentence, stated that could get some from NAPA auto parts and would need them delivered this would take at least an additional hour to accomplish. I scheduled my appointment 2-3 weeks out, why wasn’t the part retrieved and made available for my appointment? Instead the options were to not provide the service originally requested, wait at least an additional hour to have the service preformed, or to use the bulbs that were currently in stock. A little bit of work on the front end goes a long way. Unfortunately, That didn’t happen.

Dana was my service advisor. I personally want to thank Dana for the excellent service she provided while I was there for routine maintenance. She went way up and beyond what normally a service advisor would do including some touch up paint she took care of for a minor chip on the Tucson‘s back bumper.Please pass on this note to either her supervisor or manager how pleased I am with her along with the overall service experience.John Hill

Great service!! Easy and quick.

From the moment I walked in Patrick showed professionalism and top-notch service. He got the car fixed and back to me long before I expected it. Very impressed!

As always they were very good preforming all tasks. Very professional and courteous

I was having trouble with my trunk and a burnt out brake light. The trunk issue turned out to be my error. I was so grateful when they explained that the trunk had only limited damage and could still be opened with the key. This saved me money and time. I really appreciate the honesty and professionalism of the staff. Very positive experience.

Every representative I encountered were friendly, knowledgeable and engaging. I could not have had a better experience at a dealership!

I asked before I left if my tire pressure was checked. I was assured of was. On my way home I checked my monitor and they all read 31 or 32. I called and the receotonist said it was maybe where they should be. I said that was incorrect and was connected to a voicemail. I left a message with my concern and never received a call back.

Took my car in for oil change, tire rotation, new wiper blades, fluid top off, multi-point inspection. Warranty items, basically. Was told it would be about an hour, & I waited. Car was also washed. Very happy with everything! Everyone was friendly & it was done in 1 hour. Won’t have any problems with going back for next warranty work!

Bought my first car here! I was traveling from out-of-state, and a beautiful CPO 2019 Kona caught my eye. Working with John was extremely smooth and painless - he gave me a thorough walk through of all the specs. Drove away with my clean, brand new (used) car. Great value, would recommend!

Thoughtful and respectful team helped me figure out a leaking tire. See you next oil change!

I had an appointment and they took care of my car within 20 mins which is great for me because I don’t like to wait for hours.

I took my santafe to the 15,000 mile service, they recommended me to do some inspections such as brakes, wheels and engine and cabin air filters. overall good service

Without complaint, Zimbrick Hyundai has professionally serviced my vehicles for years. They always get the job done right whether it’s as simple as an oil change or something more significant. Great people and great service that I highly recommend.

Always a wonderful experience anytime I need service. Gladly will continue getting my car serviced here.

I hit a curb and popped a tire. I had a tow truck haul it there and within 36 hours (with no appt) my car was road ready again. I am beyond thankful for the workers at Zimbrick.

Patrick and everyone at Zimbrick Hyundai East and all sales staff are the most professional and helpful people I have ever had to work with. They are friendly, caring, and so very helpful in every way. I will tell everyone I know how great I think they all are. Thank you!

I always have a wonderful experience here. This time I worked with Dana and she was great- knowledgeable and made sure I was comfortable with what was happening with my car. Thanks Dana!

Very friendly service, didnt have to wait long for service to be complete.Always do a good job..

Very very professional! Everybody is always willing to help me! Cares about my time! I feel very comfortable recommending this company to everyone!

After being notified of a recall on my vehicle, I was able to easily schedule an appointment to get it fixed. It took almost exactly as long as they said and they had very nice customer service. They even gave me a complimentary car wash which was much needed. Good experience.

The service folks at Zimbrick Hyundai East are the absolute BEST by far!!

Patrick was outstanding! He kept us updated on the status of our repair, arranged for a loaner and helped us retrieve an item we left in the loaner by mistake when we returned. Highly recommend!

The people were friendly and the service was excellent and prompt. I would definitely recommend them to anyone!

Worked with 3 different people and all impressed me with their professionalism and their knowledge.

Very good to work with. Dependable service

Brought Tuscan in to leave overnight for recall issue. Was given opportunity to wait and get it done in an hour. I was happy to wait and then be done.

Fast and quick service... very professional

We were very appreciative of the care and steps taken to protect not only us but your employees as well during our service visit in these difficult times. We have recommended the dealership to others because of the professionalism of both, the service department but the sales staff as well.

Great service, speedy and thorough. Used them when visiting relatives in the Madison are.

Being pregnant and very overwhelmed with my windshield wiper fluid not working after getting my windshield replaced at the Westside Zimbrick, I came to the east side location for help. (Not wanting to drive all the way back to the west side )They immediately fixed my problem and even put on my new license plates for me! and washed the outside :)After having my car stolen I’ve been stressed to the max. I really appreciated the kindness Zimbrick showed me yesterday!

I love taking my car to be serviced at Zimbrick Eastside.The Service is great and My car always drives better once it is serviced.The entire service team is fantastic!! Steve signed me in today and I got the same great service as always.Great atmosphere!! Great reception!! Great mechanics!!Thank you Service team for always taking great care of me and my car. I truly appreciate it.

Quick service. Very friendly staff. Enjoyed the complimentary coffee while waiting.

Best car buying experience ever! It was easy, quick, and professional. They helped us find exactly what we were looking for and didnt pressue us to buy. We got a great deal on a brand new Tucson in the perfect color we wanted. When we went to sign the papers the new car was waiting for us with a big red bow on top, which was so fun! I would highly recommend Zimbrick Hyundai Eastside. Best dealer in Madison.

We were met at the door and helped from that point on. Had not been there before so compared with other dealerships weve experienced it seemed more organized and efficient. We had a trade-in and they evaluated it right away so we knew what we were dealing with. Everyone we met while we were there was courteous and spoke to us in a friendly but not sugary way. We left with the vehicle we came to buy and would definitely recommend them to others. Kudos to Zimbrick East for getting the process right.

I informed the service department that my battery was having issues shortly after purchasing the vehicle. The service team got me in at my earliest convenience, resolved my issue and even delivered it back to me 2 blocks down the road! The car wash was a great touch. Thanks Zimbrick!

I went to Zimbrick to take care of a factory recall item. The specialists did an inspection and were able to suggest some rather critical repairs unnoticed by my regular mechanic, which I thankfully had repaired at Zimbrick.Patrick in customer service was awesome! I feel I was treated with honesty and respect. I will be using Zimbrick in the future.

Very friendly staff, easy check in, and comfortable waiting room!

My experience with the service department is usually subpar at most. While I haven’t had any major issues, the customer service isn’t always the greatest. I bought my car brand new from this dealership and continued to get it regularly serviced for oil changes, etc.What irked me this last time was that I didn’t have the ability to use my gift card to pay for my services as the service consultant said he didn’t “know” how to run gift cards?! To me, if you know how to take a credit card payment, you should be able to run a gift card payment.The service consultants have usually been my point of contention as they seem to just either not care or don’t have the knowledge you are looking for and aren’t willing to go out of their way to find out.After I use my gift card for a next service, I probably will not be coming back.I did appreciate the complimentary detail that they did. Whoever cleaned my car and wiped everything down was awesome and saved me an afternoon.

Highly recommend. Good service, good people

They were great! Took it in for its oil change and a rust spot. They were able to get the rust spot taken care of and didnt charge for it. I dropped the car off early before work and they had it done within 45 minutes of the actual appointment time.

Johnny was my car dealer & I highly recommend going to him! Not only did he find me the exact vehicle I wanted, but At a great value, interest rate & great warranty extended option. The process was quick and painless! I am so impressed with the professionalism and treatment I was given.

I go here for all of my car maintenance and have had the same great caring, professional, and quality experience every time.

Always receive excellent service! Today, their inspection found an small issue before it became a problem! Thanks guys

Quickly diagnosed cause of vibration while braking and resolved issue by polishing front rotors. They were able to do this even though I had only scheduled a 6000 mile oil change.

My new Kona had the check engine light come on and off 4 times. They were professional. The only issue I have is that they didnt have an opening for service for more than 3 weeks. So, I had to wait to have the check engine light issue investigated.

Recall adjustment. Was told wait time would be am hour, it was two. Missed other appointments made based on this inaccurate estimate. Cursory apology.

I can always have peace of mind taking my car there.

I had an 11:00 appointment for an oil change. I called at 9:00 to say that I was on my way from a meeting that finished early. I was hoping that the service department would be able to get me in a bit earlier than my appointed time. The person I spoke with was very polite explaining that today was a full schedule so probably not able to get me in early. I arrived at 9:45 and indeed the cars were backed up at service entrance. I got checked in and was told that noon still looked like the completion time. So, I was pleasantly stunned when the service person told me that my car was done at 10:45! They squeezed me in. Made my day!

Awesome service, professionalism and informative while my Santa Fe Sport was being looked and ultimately engine was replaced under warranty. Theyre awesome. Too many great things to mention.

Great experience, professional staff.

Pretty good service. The only thing I didn’t like is that they only vacuumed the drivers side rug. The rest of the carpets throughout the car were left dirty. ☹️ Now I’m reviewing the papers on the oil change I’ve noticed they put in semi synthetic oil instead of the full synthetic I’ve been using. On my way back to have it REDONE.☹️☹️

This dealer made it extremely easy and explained everything well when I wanted to find a new vehicle to lease. The salesmen are all very friendly and they will work with you to find a solution to any problem. I recommend going to them the next time you are looking to buy or lease a vehicle.

They were extremely nice and so helpful. I was shocked when they washed off my car because it felt like they were giving me the best service possible

Fabulous customer service and great communication

Brought my car in for 15k service. Was completed faster than expected. Car was cleaned and looked great. All covid related processes were followed. Will always come back to zimbrick.

A trim piece around the windshield was peeling off Zimbrick reattached it at no cost! I’m very pleased with their outstanding service

Only did necessary stuff, pointed out things that I missed. Faster than I expected, friendly customer service.

Everything was done on time for the price quoted.

Friendly and professional..like knowing the work was done at the dealer....car looks great!

This is my third vehicle from this dealership. I have always been satisfied with their work. I use my own oil and they dont give me a rough time about it which I appreciate.

Installed new back up camera. Did an excellent job. Fast, on time, and very reasonable.

Great place to have work done

They always get the job done on time and in budget! Plus they give you a car wash and sometimes even a quick vacuum! Love getting my Hyundai serviced there!

Perfect. They have a pledge in waiting lobby. The did exactly what the service pledge reads. I drove in no appointment and was taken care of VIP and my first time to that dealership. Ooutstanding.

Perfect job & professional people Very Happy

Went in for a scheduled recall. Unfortunately didnt have my part ready, so I have to wait, reschedule and try again. Oh well. Still very happy with their service. Always!

Friendly staff, addressed every concern I had.

I like that they tell you ahead of time what may possibly need to be done in the next appointment. They are very professional. Thank you.

They were able to fit me in when I needed work done. Very friendly staff.

The employees are courteous and efficient. There is a clean comfortable waiting room.

I inadvertently forgot my wallet in the glove compartment of my vehicle yesterday when I had service done and needed a loaner. I was almost home when I realized I did not have my wallet. I called the dealership right away. The gentleman on the phone said he would make sure to put my wallet in the safe.The next day, I paid for the work done and asked for my wallet from the safe. I was told by Steve at the service desk no, your wallet is in your glove compartment, not the safe. I should of followed up on that. Oh my, no regard, I feel for the safety of all my personal credit cards, cash or personal information.

The staff were very kind and attentive, and they cleaned my car inside and out! Snacks beyond expectations in waiting room too. Very comfortable.

Always very friendly & timely. They were especially helpful when my hands were full with baby gear & they rushed to help in any way possible. Little courtesy & kindness from staff goes a long way for me!

Everyone at Zimbrick Eastside is great. They always take care of me, wouldn’t go anywhere else.

The car service was great. The receptionist was not very organized. She was asking me questions, but she didn’t remember what I said. She also forgot who I was after being there ten min.

The service advisor, Steve, was excellent. This was my first time at Zimbrick East snd I will use them again for service. Thank you.

The staff was friendly and it only took 30 mins.

Excellent service!

Very professional. Super satisfied the service contact I worked with was super helpful and didnt talk down to me because I am a female.

I cannot express how over the moon happy I am with the eastside location. Every interaction has been met with kindness and care. I feel like Im actually a person there and not just another customer going through. I would highly recommend bringing your Hyundai to this location. I am so happy I switched over!I feel the need to add onto this review because I have had another outstanding interaction with Zimbrick Hyundai East. They make everything so simple and the customer service is fantastic! I am also very happy with their sanitation process. They are taking a lot of precautions and I really appreciate that. If I could give them 10 stars I would!

Had a warranty engine replaced there and the experience was great. Got a loaner for a week and the job was done satisfactorily.

Good, reliable, service. It appears my air filters are always dirty, but they never push too hard 😋. Friendly, nice area to wait. If you have a Hyundai, bring it here.

They fixed the problem and I was quite pleased!!!!

I have always felt that I am being heard when I have a concern about my vehicle. I feel like the team members that I have met so far are willing to bend over backwards. They are also so soft with the message that they deliver!I wont take my car anywhere else!

Timeless, polite, GREAT service

Everyone is friendly and helpful. Ed Pamperin has been our sales person for our last 3 cars and he is very good, always explains everything and does not rush us . The service desk people are also very helpful and get our car in promptly. We would only take our cars to Zimbrick Eastside for any service or to look at new cars.

I enjoyed working with Zimbrick, specifically John Leung. He was very helpful in finding me a car that fit my needs. I would definitely work with Zimbrick and John again.

Not sure if I should give them 3 or 4 stars. Took my 2015 Santa Fe Sport in because of an oil leak. This was on a Monday the week before Christmas. Was told it should be ready by that Thursday. Thursday comes and no word on my vehicle. I give them a call. Have to leave a message because no one answered at the service desk. Several hours later I get a call back. I am told that my vehicle hasnt even been started on yet. Am told that another vehicle came in 10 days, yes 10 days, before mine that they were still working on. Im now told my vehicle may be done before Christmas but possibly after.Finally able to get my vehicle the day after Christmas.10 days before mine and still working on it. Can you believe that? Or maybe it was because mine was warranty work. Who knows.

Was the best service. They checked all.

Honest,dependable,superb customer service. THE only place to take my car for service. Highly recommended!

I was not aware that there is a rewards program. My last appointment I was able to apply $100 towards my services. It was a wonderful surprise and the service department especially Patrick was wonderful.Thank you!

I took my Santa Fe in for an oil change and tire rotation. Everyone was so kind and helpful. They found my oil pan was cracked and replaced it under warranty. I am extremely happy with the service at Zimbrick.

Always prompt, professional and quality service. I drive 35+ miles to this dealer for service but it us worth the ride.

Awesome service for a reasonable price. The dealership makes sure that my vehicle is well maintained and operational. The folks are very friendly and professional. I like the idea of earning points that I can use towards future services.