Very friendly and helpful. During a stressful situation like having your car in impound Viertels makes sure to provide you with all the information needed to get your car back in your possession and on the road again as soon as possible. The employees are kind and sympathetic to your situation and have no problem going the extra mile to make sure you get all your questions answered.

This is where man hides in the shadows. A place to work with eye closed. WE allow this injustice to go on, we are to blame for this. Forgive ourselves today and perhaps we shall change.

Although my car was impounded because of unpaid parking tickets my experience with Viertels Towing was positive. I understood that for one its my fault for allowing these tickets to become outstanding. Secondly they are not the ones who decide what vehicles to tow. So I couldnt be mad at them. Anywho, when I went to inquire about my towed vehicle they where understanding. They understood my financial need, they where able to work with me. The staff where great, they answered all my questions and had no issues releasing my vehicle with the proper documentation. In all Im mad at the city for their outrageous fees.

Good reputation with services provided but unfortunately trying to locate my impounded vehicle contacted their Temple st Garage in Los Angeles on night time shift one of the guys answered stating he had previously told me that my car was stolen; being my first call and told me not to call back againgCalled back around 10 times where he cut off the communicationI suppose is one of those individuals with mental issues believing is a Police Force active Officer just being a driver of VIERTELS which is the Police Official ImpoundClarifying that not all others Emp are like this frustrated individual whos actions are giving his Team Members a negative representation and to mentioned Entity as wellThis frustrated individual should be receivingUnger management and PR classes to learn how to manage himself and to attend and perform his Public Relations with manner and professionalism ...THE INDIAN BOY

I dont know where to begin. My vehicle was told to be a facility an hour after I discovered it was gone. I continued recalled for over 2 weeks and was told that my vehicle was not there. 3 weeks later I received notice of lean sale regarding my vehicle. The notice indicated that my vehicle Ive been checked in 10 hours after it was told originally. In addition, the wrong license plate. These people are CROOKS. The business license should be revoked and they should be jailed. If I stand ready to prove my allegations and open court.

My manager towed my truck out of my parking space out of spite but the worst part is not only did we have to wait outside of the tow yard for 2 hours but as soon as i walked up to my truck i saw the dent on my driver side front bumper. The employee was smiling as if it were a joke and kept saying talk to the manager. This is after i paid $367.00. As recent as 5 days ago for insurance purposes i had to take photos of my truck from all angels and no dent was there. Im very angry and Im in the process of filing several small claims lawsuits. Not a good experience at all. Shame on them.

Horrible customer service, very rude people 😒

Everything was fine at this tow lot with the exception of one bad apple. I was honestly scared of the guy, A guy who made me wait in the sun for 15 minutes before he would open the gate, who harassed me and threatened me and told me in the most absurd twist of logic that he could have me put in jail. So, weird power tripping. I am not going to name him because I am afraid of retaliation. I will say that when I told management, they did not seem surprised, and immediately switched the guy out and replaced him with another guy named Rolando who was really nice and a sweet guy, and worked everything worked out fine. So, beware. There is a Latino male in his 50s or early 60s working this lot who was clearly a loose cannon. I would not be surprised if he hurts somebody in the future.

Great service for mee

Slime. I don’t even mind the release fee, but the $43 storage fee even if your car is on the lot for just fifteen minutes like mine was is pure slime. As if land prices are so high in this part of town next to the freeway that they need to charge the overnight parking rate of downtown hotels.

Rude horrible people to work with

Helped me out with my car.

Pure rip off and abuse to hard working tax payers...

Worse place you can visit specially if your car was towed

Went to take my car out. At first we couldnt find it. We were there around 9am. Wish I had taken the young mans name. He was a great help and very polite. Also the gentleman who helped take the part out from under our bumper. Thanks guys.

What can i say? NO ones happy to be here. Office is NOT OPEN 24/7, despite when u got towed. Sorry! BEST ADVICE:. CALL THEM + ask what YOU must bring to get towed vehicle released!! Do not rely on website info. CALL. Then come prepared. Allow time to probably go get more or different paperwork after you get there. No crying, whining, cursing or begging God to help you. He wont + they wont either. Again, sorry. Most importantly, and I cant stress this enough, DO NOT threaten them in any way including lawsuits, reviews or complaints. Do all that later on your own time. DONT do it here or youll be sorry. Want your vehicle? Then SHUT UP. Take a deep breath. Wear a fake smile. Open your wallet. Stay calm even if you think your head will explode. Remember, thats just life. Wise friend once told me L.A. is a city of hard lessons. Learn them once.

Too much money on bs, knowing the parking situation is a mess

They dont worry about any of your troubles if your car is impounded. You may go to viertels to pay the bill but then youll have to get a ride across town to get your car from some other lot. Im wondering how does a tow company get a good review? I always called AAA when my car is on the side of the road, and anybody that comes to bail me out gets my blessing. Other than that, they all suck

Honest

The employee Miguel is very rude and hung up on me twice. I feel the car was towed for no valid reason and they wanted to make a quick buck. We will be sure to have them investigated if this is the case.

Towing people during a pandemic when they are out of work and the city has eased parking restrictions is unethical and illegal. This is what this company is doing.

I forgot I needed to move my car by 7AM, showed up when the tow truck driver had my car up and ready to go. He said hed only leave it if I paid first, and claimed that it would be $248., which would be $50. less than if he went ahead and towed it, but then he called the office to run my card and they couldnt get it to work, though I had just been paid the day before and had plenty to cover it,. He said theyd try again, and they lied and did not (the bank can tell how many attempts were made). I showed the driver my online banking page so hed see there was a problem. He drove off with my car anyway. I called the credit union, they investigated and could see that the fraud barrier had gone up because the Viertels employee had not entered the additional numbers required. The worker at Viertels claimed that she didnt do that because the bank hadnt asked for the number, and the bank claimed that this is never the case. So they caused me to miss a half day of work and refused to take responsibility. If you have a choice, I wouldnt use this business.

Prompt, Professional, and Polite.Nobody likes getting towed...However, after my truck was towed I noticed minor scratch marks on the door jams where the driver used a pry tool to access my interior to disengage the e-brake. If they towed with the brake engaged, it would cause significant damage.The next morning I called the manager, George, who was very helpful, to review their footage and the pictures of the damages.The following morning I was offered a either a cash settlement, local autobody appraisal, or to utilize my auto insurance. I decided upon the cash settlement as I am mechanically inclined and will repair myself.

My car was stolen... and found by police and was towed to this place. Went to this place and they keep there door open all the time and constructions go on outside.... customer service doesnt speak up when its loud as f.... terrible customer service and gave wrong information that there is no storing fee for 45 days. Of course I asked back because it was odd but couldnt hear her frkin voice. long story short, what a rip off, they put my car on lien sale now. Thanks for punching my face again when i was already so beat up by someone stealing my car ^^

8 months ago my car got towed i was heated and when i got my car back i accidentally backed into one of the tow trucks and dented it. And instead of getting my insurance info the owner told me he would take care of it and let me go. Great people.

Had my car towed which was my fault however the people working there literally could care less and probably were not even explained at all to what they were doing. They told me to pay the tickets online then come back to get the car. I did that then they told me that I needed to get a release from Ladot... it was 4:45pm on a Friday. Scam artists! They just wanted me to pay extra to keep my car there over the weekend. I’m going to report them to the better business bureau.

The people working are are so rude and non professional I dont recomend anyone to go there

Not Viertels fault. Viertels doesnt do the spotting or initiate the tow, the city does, and if Viertels werent doing the towing, some other company would - and they might be more inconveniently located or treat your car with less respect, so too many of these reviews are directing their anger and spite at the wrong people.NOBODY likes finding out they parked in an unmarked no parking tow-away zone, or having to solicit help from a random business in locating their car, or having to impose on said business for emergency restroom needs, or having to take time out of their schedule to hike 2 miles across town in 97 degree heat with a 20-pound daypack so they can pay upwards $400 to recover their own vehicle.BUT one has to keep in mind that Viertels is only doing their job, clearing rush-hour streets of traffic nuisances at the citys behest.The tow was definitely an imposition - and an expensive one at that. But when I walked into their office, the FIRST thing the cashier did was hand me a bottle of water without saying a thing. I later caught my reflection in a mirror and noticed my shirt had wicked-up a huge amount of sweat...They promptly confirmed they had my car, and allowed me to enter the lot and inspect it. The tow was competent, no sign of mechanical or body damage, the only mark was some grease-pencil on the windshield identifying the tow number.I paid their bill (mostly city impound fees) avoiding any additional storage fees, and was back on the road in my own car in minimal time.So, like I said, I wasnt happy about the inconveniences, cost, or circumstances, but I have no complaints about how Viertels treated me or my car. I hope this never happens again, but if it does, I hope the tow and impound is handled as well as this was.

It seems that when your car is towed by them you have to pay their city fees, it was a pleasent visit tho because of the courteous workers. Appreciate them

I hate this place. They overcharge. But u got all my money back because CHP doesnt know how to write tickets that are valid

I spoke to Al today regarding questions on towing procedures - he was super helpful and incredibly patient, not to mention an incredibly friendly demeanor :) He directed me towards where I could get the information I was looking for, THANK YOU AL!!!!!!!!!

Very rude towed my car for no reason in my opinion. When i asked him to wait so i could get my belongings out because i could afford to get my car out if he had towed in 1 day before Christmas he called the police on me while i was with my toddler! Was very rude to me and unprofessional showed no remorse

People that work there are super rude. Manager has big anger issues for being such a little person.

Had to get my van out from their impound yard. That sux

Staff was helpful and accommodating

Office staff were super nice. The price sucked! Remind me not to get towed in LA

HORRIBLE SERVICE . UNETHICAL . RUDE . UNPROFESSIONAL. NEVER AGAIN . DONT USE THIS COMPANY . USE SEARS TOWING OR ANY OTHER . THIS COMPANY IS NOT WORTH YOUR TIME AND MONEY . THANK YOU 😁

Good home cook food...

Awful customer service. The people who work there are terrible. Just want to take your money.

If towed here contact a lawyer. They do not keep all of the Los Angeles Towing Laws!!! They hide under the authority of the Los Angeles Police while vehemently breaking the laws themselves!!!! They did not give me a breakdown of my charges PRIOR to my payment. They made me pay then I could see my ACTUAL charges.

Scam artists. Make sure to dispute legally

During Sundays LA Cic la Vie, Wilshire Boulevard was blocked off from Fairfax to downtown, and more than 250 cars were towed. My friend got a $93 parking ticket and paid $272 to retrieve her car. It is very sad that Los Angeles has to resort to abusing its citizens in this way in order to create spaces to enjoy the City. We should have biking events in parks, not on major streets. It took me more than 2 hours to ride through my usual 20 minute stretch of Koreatown on Sunday.

Sue this motherFu?!:coming soon they damage the car and dont want to pay for it... this place needs to shut down

Worst towing company in Los Angeles. Probably in collusion with the city and need to be sued and shut down. From the experience that my partner went through, I can only describe them as uncaring, callous, and money-hungry. They dont care about you or your car, just your wallet.

$280minimum good luck to you guys

Always see employees with great attitude.

I hate them for towing my car. Plain and simple.

Car was towed. Called for details and the employee was rude and very unhelpful

As a landlord, I certainly appreciate you !!

Absolute Trash. Stay away from them.

HORRIBLE HORRIBLE CUSTOMER SERVICE!!!!!!!!! THEY ARE VERY RUDE!!!!!!!!! THEY DONT HAVE MANNERS HOW TO TALK TO A CUSTOMER.

As close to hell as you can get to.

Horrible customer service

They have towed my car 3 times!! Why!!! For a fire hazard??? Are you kidding me?

Rip off

Take forever!!!

Mal servicio la cajera sin educación demaciado los cobros que hacen son exagerados a veces las personas no pueden mover sus carros por A oh B monito son muy groseros espero que ese dinero que se da lo usen para algo bueno

Not very good

I really like all the buildings in Los Angeles

Super weather and jet set

What is paid for self recklessness is excessive, more than $ 350. Cashiers are very rude and apart from the ticket that arrives later by mail, it is really a robbery what these companies do.

Dipecable