After my car was stolen, contracting covid, living over 50 miles away and being unable to come to surrender my vehicle, they still want over $3,000, which I cannot pay. This place is a trap to anyone with low income. I hate this place. I wish I could give zero stars. Theres no compassion or professionalism.

Told to come pick up a car on the weekend after initially being given misleading information over the phone for what documents I need to pick up my friends car. Got slammed with a surprise after hour charge for coming in on the weekend on top of being charged extra for the extra night of storage (that only happened because they gave false information. Wont let the customer see the car before signing that they caused no damage to it. The perfect storm of rude, unhelpful, and predatory?

This Towing Company is The Best! From initial attentive & caring Customer Service to professional road-side assistance United Carrier Towing Service is an all around service package.Mr. Luis (Two Truck Driver) was Professional, Caring and Prompt to help.I am a 27 year military retired veteran and I know a bit about serving... United Carrier Towing Service Company knows how to serve folks in need.I highly recommend United Carrier Towing Service Company! I have added to my “quick dial list” on my phone.Very Respectfully,Marco Vides

Great towing service, very helpful and great customer service support... Weekend fees a little high but I know thats just business

Love that they are so close to our business. We have a huge problem with people parking in our private lot. United has been a breeze to work with. They are very accommodating and their customer service is stellar (thanks Kevin!). The staff was knowledgeable when I called to set up a towing contract and they make the process as streamlined as possible.

Wish I could give 0 stars, such terrible service! The Burbank chapter sent a guy out who did not listen to me when I tried to explain my issues. He said he would have then send someone else out as they needed a different truck and they never did. I was waiting over 5 hours and received no help had to call a whole different service which was cheaper and way better! Shoutout to Fast Lift Towing for being amazing after I had such a bad experience with United!

AAA trusts this place & so do I. If you have an Exotic or Luxury car it’s in good hands. After nearly 2 decades I have used this service for each of my cars via AAA. They are always extremely punctual and always extremely friendly. Usually when you need a tow for any reason you are not in a good mood so don’t forget to leave a review when something actually goes right that day. Towing services are almost always overlooked.. !Many Thanks...10 stars if google had it...!

Most professional towing service I’ve ever used. When the man (Roni) arrived at my home there was a distinct difference between his appearance and the typical appearance of a tow truck driver, he was clean and he took pride in his appearance. He was also strong, friendly and thoughtful and knew his job well. I was totally satisfied with the job he did… As a matter fact, he is perfect!!!

Stranded outside with my doors locked and keys stuck inside and Luis provided me with 10/10 service sending a service truck in less than 15 minutes to rescue my night and unlock the doors —the price was more than reasonable and appreciated granted I called at 12:30AM on a Wednesday night and I explained I wasn’t from the area and needed to hit the freeway to get ready for a long day of work the following day, and Luis made sure to send help promptly! Did I mention he was friendly and courteous on the phone.. great work and business highly recommend speaking to Luis life saver!

This is the biggest scam ever. You come in to take your car they make you pay and then tell you you need to wait until one of the driver comes so they can get your car out. They make you wait for hours. How is this a service when they even more about it and tell you the law allows for one hour. Then when you ask for any legal document that shows this then they tell you oh it is not really a rule but thats what the police will telly ok of you call and complain. Really?

Top notch, highly trained and extremely experienced tow truck operators. I use these folks often to transport my rare and custom vehicles. Prices are even better. Theyll work with you to make sure you get taken care of, tire changes, jump starts. I even locked my keys in my car and they opened it up. Great bunch of people.

Mauricio and staff were amazing! Mauricio was extremely helpful and understanding to my issue he even found a way of reducing my fees. Im extremely happy with their service and professionalism would definitely recommend!

The man at the front was extremely rude and horrible! He wouldn’t even give me his name to write a review. My car was wrongfully towed and when the apartments called to tell them that he wanted the man to come and show his face and business card! I left my credit cards at home and did not have enough on my debit card to pay, so they would not release my car for 4 hours even though my husband could pay over the phone! He was not sympatheticAnd would not help at even yelled at my 9 year old son who was crying. I finally had to call a police officer to come and get my car. The man that got my car and towed it was very nice and offered to get things out of my car for my son, but the man at the front desk was so mean! They even damaged my car as well! Very upset with the whole situation and company! Do not use then!

These guys saved my life. My tire blew out in the middle of the freeway and luckily I was able to get to the side safely. Well when I went into the trunk to get the spare I realized that it didnt have any air in it. I called United Carrier Towing Service and they were very quick to respond. They took care of everything for me and I am grateful.

My car battery was dead around 3:30. I was so nervous and standing middle of the road. No one stopped by me and than I found this tow company. Mr. Luce helped out and he also offered me very good deal. Thank you so much for your help.

Good and responsible service with affordable price. Got used a company and was satisfied with fair price and good customer service from the very first call!

My beautiful Mercedes was in an accident recently, and Mike of United Carrier Towing Service was extremely helpful in answering many questions, clearly displaying his knowledge of California law and insurance regulations. I would add that Ms. Perez, another representative of United, answered my initial calls and was professional and helpful under my stressful circumstances. I realize many people are simply unhappy that following an accident towing and storage is required, but at this point, I believe this organization performed in a professional and compassionate manner. In addition, they are available 24 hours per day, 7 days per week.

DO NOT USE THIS SERVICE!My Hyundai sonata is sitting at my garage as it wont start even after my many attempts to jump up the battery. It has to be towed to a service center. Researched and mildly relieved by the number of stars United Carrier had, I called them yesterday to make an appointment 1 hour prior that of the Hyundai Dealershop.I waited for 20 minutes before calling them, only to be lied at my face! Kevin claimed that someone called earlier to cancel the service, someone named Jenna Kim. ha ha ha....I cannot believe this! I couldnt hear any apology, moreover, he blamed me to support his lie.I had to postpone the repair service and find another towing company. Never ever use this United Carrier Towing.

I have never experienced a ruder man than the one that works at this place. Not only did he yell at me when I called abt the car but he wouldn’t give me my drivers license back and made me wait 20 minutes before getting my car because I wasn’t allowed to drive it myself. Literally this man may be the worst person I have ever encountered. You already towed my car just be nice now :( - feeling discontented

Great service. Very realiable and professional. Came to my rescue.

I have no idea what happen to my wrx but it gave out on me on my way home from work in the middle of the night. I called United Carrier to have my car towed and they came to the rescue. I moved to LA about a year ago but I still get sketched out about being stranded alone in the middle of the night by the guy who towed my car was very nice and helpful. Also, I was very relieved that they had a flatbed truck since my car is all wheel drive, last time I needed a tow I had to call several different towing companies to find one that had a flatbed. Im glad to have called United Carrier my first try because they came through and got me out of my dilemma.

This is such a great towing company, I’ve used them a few times and they always show up on time. Their drivers are always respectful and professional. Great service in the LA area.

Called at 430 in the morning my estimated time of arrival was 522 am called the dispatch station directly dispatch was rude update me on the time of arrival was going to be no later than 540am over an hour from the time I called for services a simple lock out thats all I needed united carrier is the united carrier is the main station for my area and every time I call theres a delay or high call volume according to them and there rude dispatcher does help with his attitude he refused to give me his name but I was able to get a hold of his name. TANGO was very rude didnt want to give me the drivers location. I live 15 tops from there yard yet they are giving me over an hour eta its called emergency road side assistant for a reason

I called AAA for a tow in my 1961 Lincoln for a flatbed specifically. I have towed this car easily 20 times on flatbeds since owning it the past 15 years in various states of restoration. They arrived promptly, and my vehicle was lowered because I have air suspension due to the vehicles length. I had lowered the front end of the car hoping fuel was not getting to the fuel pump due to the parking lot. When the tow truck driver arrived (long hair latino mail, tall), he looked at my vehicle briefly, asked me if it would start, and I told him it was having a fuel vapor lock issue. He walked away without a response and got on dispatch. I was raising the car to prepare to winch it onto the flat-bad as I have MANY time before. He approached and said Because your car has modified suspension you will need to call AAA commercial services. Huh? Never have I EVER been told this after 12 years as a AAA member. I told him that the car lifts up beyond stock height and actually lifted the front via remote control keyfob. He continued to walk away and eventually drove away just saying Call AAA I cannot help you! He drove halfway down the block and proceeded to take the next call, presumably the easier call?What a CROCK this company is. He didnt want to deal with a classic car and loading it up on his flatbed, so he just said he couldnt do it for some non-existent reason. AAA told me that it would be investigating it.This long haired prick needs a serious lesson in customer service and should be fired for his laziness and behavior.

They came down real quick. Fast hook up.

Adam cut me a really nice deal because Im active duty and in need of a tow with little money. Always recommended, great place !

Towed my car on a Sunday morning and held it for me until my shop opened HECTOR and the other guys were helpful and patient while the car was in thier possessions. #hoodabdul

Thank you. Especially to Pamela she is very helpful and responded quickly to my emails and phone calls.

Very useful when you have an accident, very efficient and fast response. These guys are great for emergencies.

I recommend this towing company, they were for me when I was in need. Since I call the lady was really kind & friendly, and about the guys they really took care of my car.

Rude Rude Rude. Called to ask for a quote and the manager kept cutting me off. Then I had the wrong type of model and he yelled into the phone rudely. Eventually hung up on me after telling me the cost, told me to call back if I need them...

Had an unfortunate parking situation near downtown Los Angeles but the staff here was very helpful in getting my car back. The staff members name here is Zulma. Thanks!

My boy luis is hooking it up need a Trying truck hit him up hes the one

Dispacher really rude never called again

Called AAA for road side service and they sent United to my location. The driver refused to tow my vehicle because he claimed commercial tows were not covered by AAA. Yes...maybe AAA should have informed me of their policy prior to sending out United Carrier, but the driver should have offered Carriers price to tow it, but the driver said his company doesnt do commercial tows!!?? later I found out the company tows commercial vehicles???? The driver just didnt want to go back to United tow to get the correct flat bed to tow my vehicle....

Called to get quote and the guy was an ass, rude and not professional!

Professional trained staff.

Very poor judgment by the driver who parked the towing truck blocking the Emergency exit at El Faro Shopping Plaza on Saturday July 09,2016 at approximately 1:41 PM see attached photograph for further details.

Very nice place

Terrible service 😡