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Rolfs Import Auto Service
3122 96th St S, Lakewood, WA 98499, United States
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E
Review №1

Great service, in depth analysis and diagnostic, always professional, and fast turn around rate. We had our Volvo s60 using our extended warranty. They quickly diagnosed the problems and sent us pictures and videos of the problem. We are more than happy and impressed with the repairs we got and the fair prices we were quoted. Definitely a shop we can trust and keep using.

ry
Review №2

Trust me when I say this place is affordable for getting your foreign car done, and right.You can sign up their rewards program, and save good amount of money and it’s free to sign up. They also provide free Uber home if you choose not to stay there for too long. Also a big shout out to Kassandra at the front desk for being very friendly and helpful!

Ph
Review №3

My first experience with Rolf’s. Of course as we all do we go by online reviews, which are great. I have an old Boxster which needed an oil change and inspection. Upon walking in I was pleasantly surprised by the immediate customer service I experienced. Kassandra was great! 👍🏻 She answered all my questions and gave me detailed information about my car. We bring our vehicles in because we cannot or won’t perform the needed maintenance . So trust and honesty is what we hope for. They treated my old weekend car like a high end 911. More importantly, they treated me with respect. That’s all we really want... correct? Service was done quickly and professionally. Very happy with Rolf’s. I highly recommend them!

Ki
Review №4

I had an emergency with my BMW where a belt blew also causing me to lose power steering. Luckily a shop i used recently to have my battery replaced was right across the street. They referred me to Rolf’s. Not being familiar with the area i was worried to have my car towed to a shop i had never dealt with personally. i haven’t even been to the shop yet, but felt confident having my car towed there because Kassandra is absolutely amazing. her customer service, knowledge and empathy was out of this world! As a foreign car owner whenever something goes wrong it’s a stressful time, especially when you lose control of your car, in an area you’re not familiar with, on a Friday night right before closing.Kassandra genuinely wants to help you and make sure you’re taken care of. I wish i could hire a staff of Kassandras! I never leave reviews but was so astonished at how I was treated, I had to share. If the maintenance service is anything like the customer service it looks like my car is in great hands!

Ja
Review №5

Probably one of the nicest and most honest shops Ive ever dealt with. They were very transparent and upfront with me about everything. They do a very detailed inspection and diagnosis with pictures and advised repairs with estimated costs. Hard to find a shop that specializes in European cars thats actually decent. Ill definitely be returning to Rolfs.

Ta
Review №6

Its all great have been servicing my car since 2018

Da
Review №7

Superbly knowledgeable technicians and service advisors. Spotless shop. Driven to perform the best work possible to exceed all expectations.

oj
Review №8

This faction is a heavensake for the UnCommon

Jo
Review №9

I went to this place for a repair estimate to replace a bad wheel bearing on my Audi S4. They wanted me to fork over $145 to $250 to diagnose a very simple to diagnose issue. The Audi dealer pulls the same stunt. Rolfs was willing to replace the bearing without doing the the diagnosis first, but they couldnt guarantee that would fix the issue. Im 90% sure that I diagnosed it properly myself, so Ill take responsibility, no problem.Many repair shops like to perform a free vehicle inspection when you take your car in. This is really nothing but a fishing expedition to find more work that they can do on your car. Ive had a LOT of parts on my car broken by repair shops screwing with things that they have no business touching in their quest to find more things to work on. Rolfs does this 50-point inspection for free, even if you dont want it. In fact, they INSIST on doing it, even if you tell them NOT to. They wont diagnose a wheel bearing issue for free, but theyll do their 50-point fishing expedition for free whether you like it or not. When I asked if we can just skip it, I was told flat-out If the car comes in here, were doing the inspection.They claimed that they have a responsibility to ensure that my car is safe when it leaves the shop and that theyre exposed to liability if it isnt. So I asked them to tell me exactly what they would be doing in their MANDATORY inspection: Check oil, check coolant level, check for all sorts of leaks, check all lights, tires and pressures, check the air filter, etc.I asked how an inoperable light could possibly expose them to liability. He couldnt come up with a valid explanation because its just nonsense. The reply I got was I dont want to argue with you. Oh, nice.They insisted on checking the engine air filter as part of their extensive fishing routine. Removing the lid from the filter box isnt a simple task. It requires disassembly of much of the plastic intake system. The cover is wedged in there tight and the plastic parts are old, brittle and very easily broken. The hole for the screw holding the intake bellows is now stripped out due to carelessness. The bellows is fragile, expensive and easily split, theres a plastic tab which engages with a rubber loop on another part... theres a HIGH RISK of breaking the plastic tab off or tearing the rubber loop. Many of the parts are super expensive. I just replaced the filter myself 2 months ago. Its just fine. They have NO business insisting that I expose MY car to unnecessary damage like this.When I explained this, what I got was Maybe this isnt the shop for you. He was SO right. I took my car to another local shop. OMG - night and day difference. There was no $145 to $250 rip-off diagnosis fee. They said theyd check the problem out for free before they installed the part. No insistence on forcing me to do anything against my will or against MY better judgment.When a shop insists on doing things that youre not comfortable with, or on trying to search for extra things that they can do on your car AFTER YOU ASK THEM NOT TO, its a bad sign. The CUSTOMER is the boss. Dont let people push you around and take advantage of you. Just take your business elsewhere.The owners reply below is deceptive. It pretends that the issue is self-diagnosis of repairs. I never had an issue with that. Then it insinuates that I had parts break because I didnt have other shops do a thorough inspection, lol. Hopeless.

Ri
Review №10

I had a great experience at Rolfs Import Service. Kassandra Lane made sure I was well informed throughout my service and ensured I had all my questions answered. My vehicle was serviced much faster than anticipated, which was helpful. Their inspection form was very easy to understand and included pictures of everything that was recommended, which I appreciated. Checking in and out was a breeze with no wait time. I highly recommend Rolfs in Lakewood. Great service at an affordable price.

Ty
Review №11

There are not enough stars to do Rolfs justice. Their consideration for my situation was touching, the warmth and friendliness of their reception upstanding, the quality of service extraordinary. Kassandra, Leslie, and Ephraim were so truly wonderful to work with, and each in their own right inspired nothing but confidence and reassurance. Truthfully, Im not convinced my car didnt break down merely for the sake of visiting here (which I would not blame it for). Rarely is an emergency trip to the mechanic a pleasing experience; however, though I hope to never need their services again I would return here in a heartbeat with a smile on my face should I require them. Thank you so much!

T
Review №12

I’ve been taking my Range Rover to Rolf’s for a little over a year now, and I have nothing but positive experiences! Owning my vehicle was new to me and Rolf’s has always been very informative. They work tooth and nail for you and your vehicle to make sure they give great service! Going above and beyond for their customers is an under statement. I feel like family every time I walk in the door and being greeted by name is just awesome! I will definitely be a life customer with all my foreign vehicles! Highly recommend this place to ANYONE who wants amazing customer service with fair prices in a family environment!

Ra
Review №13

The people are nice friendly efficient knowledgeable and they always get things done right

Bi
Review №14

Rolfs was recommended by several people, so we decided to try them. WOW! That has been a great experience with a Superfantastic team of experts!Thank you to Kassandra and her team in Lakewood. We have more service items coming up, so stand by for more rave reviews!!!👍💪🚘🚗🇺🇲

Le
Review №15

Great guys and gals!! They hooked up my brother and made his bmw run like a champ! Thanks mike!

Tr
Review №16

Great shop for any auto service, they specialize in European but can work on anything. Give them a try, you wont be disappointed.

Aa
Review №17

This is one of the best spots for imports. Been using them for years!

Ca
Review №18

I always have an incredible experience here. Finding a quality shop is an extremely important endeavor in modern society.Kassandra and Nicole are knowledgeable and experienced service representatives. They have always steered me in the right direction and have excellent communication skills. Thank you ladies!I have always had great service from every technician. Matthew Simpson recently finished an extensive valve cleaning and manifold replacement that showed true mechanical skill, knowledge and ingenuity. My car now runs exponentially more efficiently and I am extremely satisfied with Matthews work. Many thanks to Matthew and the team.

Mi
Review №19

To Mr. mark Simmons, your service center is top of the line. I was warmly greeted by the receptionist Kassandra and that set the complete positive vibe for my vehicle service. Every one of the service techs that entered the waiting area spoke and acknowledged me. That is awesome. My vehicle service was completed in a very timely manner without all of the pushy service pitch. Thanks for the honesty.Kind Regards,MichaelB

Do
Review №20

It is such a pleasure to do business with the fine people at Rolfs. The ability to place your trust in a company and know that you will be treated with the highest degree of professionalism and kindness takes away some of the stress of what you are going through. I am so grateful to be treated like family and to know that my vehicle will always be serviced to perfection and that the Rolfs team will stand behind their work. If you are seeking a place that places great customer service at the top of their priority list, you need to look no further than Rolfs Import Auto Service.

Ma
Review №21

I used Rolfs for a pre-purchase inspection and was pleasantly surprised by the level of service. Granted I rarely use auto shops, but Rolfs has set a new expectation for what I am used to. It is nice to see a shop keeping up with and embracing technology. I would definitely recommend them based on my initial experience.

MG
Review №22

I didn’t know fixing your car could be a good experience. They looked at my car and sent me a full detailed report, it had more information on it then when I took my car to the BMW dealership. They were super fast and kind. Will not go anywhere else now for car repairs!

Mi
Review №23

Since 2017 Ive been going to Rolfs, they are very knowledgeable about foreign vehicles and they do a great job. I have never had any problems with them and I will always bring my cars to them. They even give great advice on higher end vehicles pros & cons for future purchases. Im extremely satisfied with their service.

SC
Review №24

Even though it costs me an arm and a leg sometimes to get my car serviced I know I’m very well taken care of at Rolf’s Auto Import. Kassandra is my go to person and always keeps me informed of everything and even calls to check up on me! I recommend to everyone!

Va
Review №25

Always professional, always helpful and always doing everything they can to ensure my vehicle is running right. I highly recommend Rolfs auto for anyone owning an import!

Ha
Review №26

Receptionist Kassandra and Nicole are very awesome ladies! They have great positive vibe and delightful energy . The place is very neat. I paid reasonable amount to get my car fixed thanks to the mechanics and would highly recommend people to get their foreign vehicle fixed there!

Ka
Review №27

Very nice, got a diagnosis on my car. The mechanic never tried to push us on anything not necessary. We got a solid quote that included taxes.

Di
Review №28

Been a customer of Rolf’s for over 8 years. They service all my cars. Honest and up front about the service you require. Stand up to their work.

C.
Review №29

Absolutely amazing staff and world-class mechanics! Rolfs takes care of everything I need for my BMW - I wouldnt trust the maintenance of my vehicle to anyone else -- even the dealership. Theyre extremely transparent about the services they offer and recommend and will work with you on getting you the best deal; they even throw in freebies every now and then.

Se
Review №30

Amazing Service! very professional and upfront about everything, no pressure. The digital service was very awesome, pictures of everything with explanations.

la
Review №31

This place is unbelievable.!! My wife and I bought a 2011 x5 2weeks ago, 5 days later motor goes into catastrophic failure. I contacted finance company and the dealership and was told by them that we were stuck with it. We took our BMW to the shop and the shop did a diagnostic test to confirm engine failure. I went in this morning to even the bill out and make arrangements to get the car picked up and they told me to go home and enjoy my weekend and if they were going to be checking into a few things for me possible options to get this car back on the road. I just have to say the office girls the technicians the manager of the shop are the best people that Ive ever known as far as a mechanic line I could not ask for a better place to have my vehicle in the most trustworthy people that Ive dealt with so far this place is amazing and I just want to say thank you guys.

To
Review №32

Ive been taking my Mercedes C300 to Rolfs for the past few years and Ive been very pleased with their service. They do great work, provide excellent customer service, they have reasonable prices, and they have an excellent loyalty rewards program. I never feel like Im being ripped off. I highly recommend them if you have a Mercedes, BMW, Audi, etc.

Br
Review №33

Im not one to write reviews but Rolfs Import Auto really deserves the positive feedback! I took my Mercedes to them for an oil change and 40k mile service. They did a great job and their pricing was very reasonable! I dropped it off in the morning, they drove me to work and it was ready for pick up by noon!A few weeks ago, my check engine light came on. I brought it back down to Rolfs where they diagnosed the problem. They had my car for about 2 weeks, as the issue was very labor extensive. They also had to wait on parts from Mercedes-Benz. During this time, they were great with keeping me up to date on my car. After doing my research, I found out that once again their pricing was very reasonable. The Mercedes dealer quoted me over double what they were charging me for the repairs. I worked with both John and Peter during this process and they were great to work with. Very knowledgeable and took the time to explain everything to me as I know nothing about cars.Rolfs is a very trustworthy company! They have earned another life long customer. I wont let anyone else touch my car for now on!

Ma
Review №34

Great customer service. Highly recommended. Superb installation and thoroughness of evaluation.

Th
Review №35

Great customer service as well as expert mechanics. After having my vehicle serviced there, I spoke directly with the mechanic who work on my vehicle, and Im not an easy guy to please, but I left with the confidence of knowing that my vehicle had been in good hands. Thumbs up to the whole team.

Ja
Review №36

Rolfs has done a great job of maintaining quality service at great rates. They are proactive, communicate clearly, and suggest how to keep care costs reasonable. They suggested a comparable and less expensive oil than I was previously running and didnt charge me for some diagnostic work which they performed. Highly recommended!

M
Review №37

My family has been going to Rolfs for 20+ years. My father new Rolf personally as well as several of his best technicians at the time. Unfortunately, things are not the way they used to be at Rolfs now. I brought a $150,000 Mercedes Benz in to set a feature in the lighting system which required the use of STAR or a similar computer to do so. I was informed by the receptionist and the technician that you cannot do that with Mercedes. Unfortunately, both of them were wrong. I was hesitant to go to the dealership but I did and was more than happy with the outcome. Mercedes of Tacoma took care of me. The technician knew exactly what I needed and how to do it and he did it in under the time required which cost me less money in the end. The technicians at Rolfs have absolutely no idea what they are talking about and the fact that a receptionist would challenge me despite the fact that I had done considerable research and already knew what needed to be done wraps it all up for me. Rolfs is no longer a shop I or my family will ever use. We all miss Rolf. He knew what he was doing. RIP my friend.

St
Review №38

Not every company can make customers 100% happy but I have been going to Rolfs for years since I got my X5 and every time I take my car there they are always great and kind to talk to and have always taken the best care for my car. I would not take my car anywhere else as not only are they knowledgeable, they will also always give you advice on how to handle your car the right way. They make recommendations based on what is necessary and what is not a priority and will always have your best interest in mind. If you ever need to fix your car especially for those of us with European models I would strongly suggest calling Kassandra or Jay and getting your car hooked up. Rolf’s will make it to where you are happy with your car and the service!

Er
Review №39

I acquired an 08 Mercedes E63 with low miles earlier this year and have been dealing with some significant unplanned repairs - deferred maintenance and also manufacturers defects - what seems like non-stop. Given the age of my cars, I prefer to stick with independent shops that work with me when I cant do the work myself.The other day I heard loud growling from under the hood and knew my power steering pump was dying. I stopped by the Fife location and inquired. The next day I dropped off my car. I received a video showing what I had feared with the pump along with an overall inspection report - I appreciate that communication. Given how much car repairs cost now, I expect more detail and documentation - they delivered that. They called to discuss repairs and worked with me on containing costs - again, they delivered.Additional swag - other nice touches were a new keychain, their frequent shopper program with roadside assistance, and a coupon for a free car wash.Good job Rolfs!!

G
Review №40

We have been taking our Mercedes to Rolfs for years. We are very confident in the technical knowledge that they provide. They always explain what and why a service is being completed. The customer service at Rolfs is above and beyond. Highly recommended!!!

de
Review №41

Rolfs has been taking care of my littleAudi A4 for about 8 years. They are always able to pick me up and take me home and take good care of my little car in between! I appreciate their care!! They are always polite and kind on the phone and at the shop! I like their way of reminding you its time for service with a $ 50.00 discount coupon as well. Thanks!

Jo
Review №42

I am very satisfied with the service rendered at Rolfs. Always courteous, friendly, and willing to go the extra mile for my benefit. They appreciate my business and I them..

Ch
Review №43

Quality mechanics working on your German import requires a high level of knowledge, Rolfs has that. Rolfs is more than willing to work with your extended warranty company to maximize your repair value. Even when confronted with an obstinate customer, theyll go out of their way to make it right.

Lo
Review №44

I have trusted Rolfs with my vehicles for many years. Everyone is very friendly and knowledgeable. They take the time to make sure you understand any recommendations they may have. Nice comfortable waiting area as well. I would highly recommend them!

Jo
Review №45

I have been using Rolfs for years and I have been very pleased with their service. Kassandra is the best!!!!!

Al
Review №46

Rolf’s of Lakewood is my # 1 choice to work in my BMW, Mercedes & Porsche. They are very courteous & their service is superb. I trust their mechanics & their front office (Cassandra & Mario) are always responsive to all my questions. Their price is very competitive & lower than what the dealers will charge you.

Ea
Review №47

Had check engine light needed repairs took a day but happy with results

Ch
Review №48

I love this place! After leaving my vehicle at their establishment (8a-3p ... they checked everything!) a very handsome older gentleman told me exactly what to do about my car. He has saved me an abundant amount of money ... Thank You!

Ka
Review №49

Everyone at Rolf’s was extremely helpful, honest, polite and attentive. I am so grateful I found them in the Tacoma area and will definitely be bringing my 550i back for any future service. Thank you, Rolf’s!

Se
Review №50

Always a great experience, fast, courteous, and very informative. Had my Audi serviced several times. High quality work thats not cheap, but less than the dealerships.

Da
Review №51

Excellent service. Mark and his team at the Tacoma shop have it down. They make you feel welcome and the service is next to none.Thanks!

M.
Review №52

Rolfs is phenomenal! Outstanding customer service, top-notch diagnostics, and skilled mechanics. My vehicles have never run better. You can trust Rolfs to get it right.

Da
Review №53

I had recently had a number of warning lights come on in my 2010 Mercedes C300. I took it in to Rolf’s in Lakewood after scheduling online the night before, something you would NEVER be able to do at the Mercedes dealership. When the mechanic tested the car, he believed he had fixed the problem by clearing out the computer, but admittedly had not found the root cause. After taking the time to talk to me, he was able to identify the problem was being caused by a tire that I had replaced without appropriately replacing all four, as is required on the 4matic models. I took the car to a tire dealer he recommended and had all four tires replaced. I have had no continuance of the problem with warning lights. Having previously always used the dealership to service the car, I am convinced Rolf’s KNOWS and CARES more about me and my car than the Dealership(s) ever have.

Na
Review №54

Incredible Shop! Very honest and detailed - love how they send a detailed breakdown of what is wrong with your vehicle BEFORE starting any work. Definitely highly recommend!

So
Review №55

Went for an oil change here. Staff was very friendly. You can tell this is a family business and they make you feel a part of it. Good pricing as well. Also they do have a shuttle that can give you ride.

La
Review №56

This place has made me a customer for life. The day I bought my car it overheated. I called Rolfs because they were the closest mechanic to where I was. The employees were polite and curterious. They stayed late and waited for the tow company to drop off my car to ensure it was secured for the night. They took care of the car and had it fixed the next day so I didnt have to go without the car all weekend. They stayed late again so I could pick up the car. Although I live in Olympia, I will be bringing my car here for maintenance for life. Thanks Rolfs! Ryan.

Ha
Review №57

Nice, always a car wash🤪

Se
Review №58

Fast service, very informative and courteous. Couple hundred cheaper than the dealership wanted for scheduled maintenance. They definitely got my business from now on.

To
Review №59

Driven by how any times? Cant count.Recently my 1979 Alfa Romeo Sport Sedan decided it needed a new in-line fuel pump. Just dont find parts locally or much advice.Seeing a business sign with European automobiles and imports, might as well drop in and ask. Did notice Alfa Romeo was not listed.Turns out not into Alfa Romeos, but I was received and welcomed as if I was always a customer. This was the 1st shop to truly help me, even knowing Im not going to be a paying customer. They did a quick internet search and referencing to find me a fuel pump. Even the owner pitched in.When I final own a McLaren P1, theyll be my go to shop.

Ro
Review №60

In 67 years of driving the thank you card was a first from any kind of repair service, and I have owned all makes and models of cars over the years. Thanks to all the very courteous employees in both shops. Great job, I will be back.

Ro
Review №61

Top notch service and friendly staff. You cant go wrong bringing your vehicle to Rolfs.

Ma
Review №62

Mark helped me to put my M6 S85 on the road with a motor swap , they worked with me all they way through the process . It was almost painless ha ha. They as a crew are a fine group of people . I will go back to them for service . They did a very nice job , on my dream car. Thank You Mark.

Ro
Review №63

Top notch work, Technicians that pay attention to detail and protect your investment for years to come.

Da
Review №64

Brought my car in for an oil and brake fluid change. Done quickly and professionally.Work done at a reasonable price.Peter runs a great shop.This is where I bring my car for service.Dave G.

Da
Review №65

I was referred to Rolfs, called made appointment.Talked to Josh on phone, arrived and talked to Peter.every one was friendly and helpful, prices were below what the local Mercedes dealer quoted, in and out very fast.I will recommend to all my friends, Grate Job everyone!!!

Wi
Review №66

Customer centric, professional, skilled and efficient. Rolfs keeps my 1997 Volvo GLT sedan running like new. I couldnt be more pleased. I highly recommend Rolfs!

Ad
Review №67

I refuse to get my vehicle serviced anywhere else. The entire Rolfs team clearly takes great pride in providing EPIC customer service and this customer is grateful for sure.

An
Review №68

Great service. Always leave there with confidence they did the best work

Ty
Review №69

Rolfs is great. I have only used them for my X5 in the past. We’ve now got a 535d that we plan on making them our go to guys. Kassandra is super friendly and knowledable. They really go out of their way to help and explain the process.

Sc
Review №70

We know there are other places to take our car for service, but the level of customer service from Peter and the rest of the friendly staff is unmatched. HIGHLY HIGHLY recommend them.....

St
Review №71

Excellent work on my 750il as always! Ive been using Rolfs to maintain & repair all of my Bimmers over the years and have always had nothing but the BEST experience! Highly recommend them, and their customer service is top shelf!

W6
Review №72

This place sucks, they try and act as if theyre professional, but theyre not.Ive tried to get the owner to return my call, this has yet to happen, when hes the one who personally to me to give him a call if I ever had any questions or problems. Well I have one. All Im saying to anyone whos reading this good work, also should come with good customer service. They will never get another dime out of me, and I will now make it my mission to tell everyone I know that you can find better service somewhere else.Vincent Jackson ( Ex- Customer)P.S The only reason Im rating with 1 star, is because I have to in order to post my reveiw.

br
Review №73

Fantastic service, highly knowledgeable, great people. Love it, thank you!

Do
Review №74

Rolf’s was recommended to me by the person who I bought my 1995 VW Eurovan camper from, and they have been outstanding! Individualized customer service and attention to detail make them the best!

Ch
Review №75

Rolfs provides excellent service in a timely and cost effective manner. This was my second trip to Rolfs and each time they have performed above my expectations. Their friendly and professional service is greatly appreciated.

Va
Review №76

Lobby crew is great.The service crew is also good and very knowledgeable.Thanks for your expertise

Cr
Review №77

I’ve been taking my old Range Rover here for two years now and will continue to do so in the future. Great service at the front desk and very knowledgeable Technicians.

Ja
Review №78

Always great service, staff friendly and knowledgeable. We have recommended them to friends and family.Jim and Mary

Al
Review №79

Rolfs always treats my 02 Mercedes and I with the best care. They help to prioritize any potential future repairs and are just downright good, honest people! I wouldnt want to take my car anywhere else.

Sh
Review №80

Excellent and consistent awesome service at your Fife location. Peter and the team provide excellent customer service and quality work. The are my go-to-Team.

Ri
Review №81

I have been to Rolfs several times for service to my Mercedes. The staff are always professional and the work has been top notch. My business going forward will be exclusively at Rolfs. No more messing around with overpriced Mercedes dealership service.

H
Review №82

My husband has his BMW Crossover need it fixed but he was willing to go with a shop that didnt really work on BMWs but Rolfs did and they explain to him the benefits of going to someone who knew exactly what the work on the car was. They save him so much money and got his car done unless the time he want us over good job Rolf Imports

Ky
Review №83

The owner is a super cool guy and they know a lot about the import vehicles. Its great to have a friend to call who can get me the parts I need the same day!

Na
Review №84

Words cannot describe how I feel about this place. They have take care of my car so much. Im a single mom and the struggles Ive been dealing with my audi that I unfortunately purchased for someone else who left me stuck with it has exhausted me. Kassandra understands and helps me so much. When I call in and she hears my name she takes over my call to ensure Im taking care of and when she isnt there Mario does a great job helping as well. Its expensive having an Audi especially one you never wanted but Rolfs have lessened my stress when it comes to this car. Whats best about them is they dont make you feel like your too broke for them to take care of you. I dont feel worthless when I go to them I feel like my life matters to them. They dont worry about just my car they also ask about how my daughter and I am doing and what we are going through. Thank you all at Rolfs especially Kassandra she never gives up on me. Her understanding keeps me coming back. Every since you gave me advice on that first call I knew you were going to be great to me. I appreciate you so much.

Do
Review №85

Took my 911 to rolfs on 7/10/15 got it back on 8/21/15 they hadnt done a thing to it. My car was there for a new clutch the little fat guy who is the owner said they werent really set up for that, a month and a half is a long time to finally tell me they couldnt do it so they pushed it in the back lot till I came and got it. Each time I had to have it towed. If your a person of color steer clear of thus shop

Ja
Review №86

Always professional and fairly priced.

엄J
Review №87

I have only had tremendous amount of fortune everytime dealing woth Rolfs. They are worth every dollar. I have shopped around several other mechanic shops who know how to work on european cars especially Bimmers and they prevailed on winning me over. A huge factor is trustowrthy. You can blidnly leave your car and expect the work to be done not only properly but above and beyond with exceptional services both at the Lakewood branch or the one in Fife. Thank you guys again for always getting my back!

Je
Review №88

I take my late model Audi to Rolfs every time I need maintenance or have issues. Honest, good value work.

Th
Review №89

Exceptional customer service, work quality and honesty! You cant go wrong with this place!

Gh
Review №90

Unprofessionals. Liars

Re
Review №91

I always receive excellent service from Rolfs Auto Import Service whether they are servicing my BMW Z3 or my wifes Ford Taurus. I trust in the excellent and professional service you receive at Rolfs Auto Import Service implicitly.

Wa
Review №92

My experience with Rolf was an still is worth 5 star specially Kassandra thank you an to all thank you

Al
Review №93

Always super enthusiastic to help you out whenever I go in and always get the job done in a timely manner! Thank you!

Ch
Review №94

Ive been a customer of Rolfs for a number of years, the service they provide is of the highest quality, the staff is very professional and always willing to help in any situation.

Da
Review №95

Very knowledgeable and courteous! Highly recommend!

Bo
Review №96

Brake job on my car was done very well and they finished the job on time. Lobby crew is very friendly and efficient.

He
Review №97

Superb customer service, extremely quick turnaround (1 day), Impressive knowledge and true care for the customer experience. New customer for life!

Na
Review №98

Was having problems with getting my car started and they hooked me up and got my car back on the road! I will always take my cls500 to Rolf’s and you should do the same!!

Ga
Review №99

FAST AND WILL DO A GREAT JOB!!!

ef
Review №100

This place rocks its a long time lakewood stable business. everyone is so friendly i feel like ive walked into a house of family, i would recommend this place to any and every one. my 2001 e38 bmw 740il has never drivin better, Kassandra is always a help making me feel like i was the only customer when there gararge is full my car will never see the inside of another Mechanics garage THANKS ROLFS YOU guys/gals are F-ing awesome

Information
29 Photos
100 Comments
4.7 Rating
  • Address:3122 96th St S, Lakewood, WA 98499, United States
  • Site:http://www.rolfsimport.com/
  • Phone:+1 253-584-7770
Categories
  • Auto repair shop
  • Auto radiator repair service
  • Brake shop
Working hours
  • Monday:7:30am–5:30pm
  • Tuesday:7:30am–5:30pm
  • Wednesday:7:30am–5:30pm
  • Thursday:7:30am–5:30pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:7:30am–5:30pm
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
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