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The Deep Cleaners
11113 N Oak Trafficway, Kansas City, MO 64155, United States
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Ju
Review №1

Great staff who do great work! Would definitely recommend.

Ma
Review №2

We booked a standard home cleaning and they were on time, very nice, and did a great job! They even called and offered to come early. Everything was dust-free and sparkling. Tyler and Ryan did great!

Jo
Review №3

I scheduled the deep cleaners about 2 weeks before I needed them. I had an empty house needing cleaned before selling. The first day they were scheduled at 9 am. I called at 830 am to give them the door code. I didnt hear from them again until 4 pm that day that they WERENT able to make it over to my house to clean. Something with staffing issue. That wasnt told to me when I had called that morning. I rescheduled the cleaning date to the next week. Since they had no-showed once already I called them multiple times that day to make sure they were cleaning the house. I was supposed to put it on the market that week. They never answered the phone or returned my calls. I had not heard from them all day then went to check the house... they had not been there. AGAIN NO SHOW NO CALL! FOR A SECOND TIME. I then left messages on their FB page. I checked my Bank account and they had charged my card 400$!!!!!! The owner called to apologize the next morning. I did get my money re-funded after a week or two. I would never use this company even if they offer a discount. They obviously have no organization and do not respect the customers one bit. Horrible.

St
Review №4

I used them for about a year. Very seldom had the same person cleaning my house because of the high turnover. When they used a cleaner in my stove that stripped the finish in spots, I received a complimentary cleaning. Should have quit then. They would also change the time of my appointment without notifying me. My appointment would be for 9am and they wouldn’t show up until noon. When I called they would just apologize and say that if noon wouldn’t work we could reschedule. Then in February they did an awful job and Shane said he’d give me partial credit on my March cleaning. I was charged full price for my Match cleaning and have never received any type of credit. They will not return calls or emails. Never again!

LS
Review №5

Tucker did an amazing job cleaning our sectional! We couldn’t be happier with his service and will definitely be using this company for any future cleaning services we may need. Highly recommend!!

La
Review №6

They never showed up. I booked an appointment, received confirmation after booking and again the day before. On the actual date, no one showed up. I contacted the company twice, leaving messages both time and have yet to hear anything back. That was a week ago. Very disappointed.

Jo
Review №7

Great experience with Wendi, Erin, and Christine. We hired the Deep Cleaners for carpet cleaning and whole home deep clean. We were truly impressed with their attention to detail. overall would recommend

Sa
Review №8

Tucker did an amazing job with our carpets and stairs. I would highly recommend.

Pa
Review №9

Im getting ready to move into a property that I was assured would be move in ready. Upon accessing the property, I was horrified at the master bathroom and the nasty glass shower doors and shower enclosure. There were other elements of the home that needed cleaning, but this bathroom was so bad I was determined not to use the shower. I called The Deep Cleaners and yesterday afternoon, I went to my newly cleaned home (still empty; I move in a few days) and I almost fell over when I saw the master bath. The glass doors are completely clean and sparkling and the inside looks fabulous! The whole place was so clean, all the way down the the runners on the sliding glass door in the basement. Maribel and Wendy did a fantastic job and I will be hiring them for my move out cleaning as well!

Ro
Review №10

I am extremely happy with how Tucker and Tyler did. The carpet came out wayyyy better than we expected. Would highly recommend.

Ka
Review №11

I looked for a long time for home cleaners. Finally found Deep Cleaners and they do a really good job. They are punctual & very good cleaners. I am very happy with the job they do and look forward to them coming. A great team of women!

To
Review №12

She was really nice! My bathroom looks brand new!

Da
Review №13

Tucker at the Deep Cleaners did a great job cleaning our carpets and our sectional!

Pa
Review №14

My wife and I were moving out of our current place and shopped around for a month for a carpet cleaner. We landed on The Deep Cleaners. Shawn showed up and wasted little time, measured the carpet efficiently with a laser, promptly sprayed down the tougher spots and coated everything everything else and then out came the heavy machinery. He was quick, efficient and important to everybody is price and they are fairly priced for the amount of carpet they cleaned yesterday. 5 stars!!!!! I would call them every time!!- Paul

Br
Review №15

Kelli is great. She originally came for a deep clean and I have requested her each visit. She shows up on time, is friendly and works hard the whole time she is here. I highly recommend Deep Cleaners if all the workers are as great as Kelli!

Jo
Review №16

Adrienne and Cassie did an excellent job. They arrived on time and completed all the tasks efficiently and to my satisfaction. I highly recommend this company and these individuals.

Ni
Review №17

My older mom cannot clean her own apartment anymore so we hired The Deep Cleaners to help us out. The bathtub was in rough shape so I wasnt sure they could get it completely clean. They showed up on time, were extremely nice and immediately got to work. After they finished, they stayed behind and waited for me to return to double check that everything looked ok and lock up her apartment. The bathtub was perfect, as was the rest of the apartment. Really great experience and I will only use them going forward.

Ch
Review №18

The Deep Cleaners is awesome! I needed a deep clean when I was moving out of my rental house. They showed up on time and got the job DONE! I highly recommend them.

De
Review №19

We had our living room, 3 levels of stairs and hallway done with Deep Cleaners. They were in and out in less than an hour and our carpet looks great. We will definitely be using them in the future!

Ra
Review №20

We started with a deep cleaning and both ladies were very hardworking and professional. Natalie has been back twice since that initial day and her hard work and dedication to customer satisfaction is evident in the job she does. I would recommend The Deep Cleaners and Natalie to anyone that needs a deep cleaning, a monthly service or just a one time visit. Natalies and The Deep Cleaners customer service and dedication to our customer satisfaction is amazing !

Mi
Review №21

The Deep Cleaners are amazing! I wouldn’t trust anyone else in my house. They are polite, professional, courteous and prompt. They do an amazing job!

Sh
Review №22

My air ducts hadnt been cleaned in at least 10 years. They came in and took SO much dust and debris out of them. It was amazing. Thank you!!

Na
Review №23

The best cleaning service in the metro. Always thorough, prompt, and courteous. I have never been disappointed by their team.

Na
Review №24

Tucker did an amazing job with our carpets!

Sp
Review №25

Tucker, Tyler, Heather, & Hazel were awesome! Highly recommend!

An
Review №26

Ive had four different cleaners at my home, and everyone of them does an excellent job. They must be getting good training. Im impressed and will continue to use Deep Cleaners.

Li
Review №27

The Deep Cleaners are the best. They have a great attention to detail and go over and beyond. For no extra charge, they’ll even change the sheets on every bed in the house! I love coming home on my cleaning days!

Be
Review №28

Absolutely love this company. They do a great job cleaning, and their customer service is absolutely top notch. We trust their cleaners to be in our house and they treat our our dogs kindly, especially the pupper who is not a fan of the vacuum. Hiring a cleaning service has been so helpful!

wi
Review №29

Tucker did a great job!

Ma
Review №30

Jared was outstanding! Honest and knowledgeable, came out on very short notice and did a great job on our carpets!

La
Review №31

Shariann and Guin are my preferred team to clean our home. They are thorough and trustworthy and do a great job. They are both pleasant and sweet which I appreciate as well.

Ky
Review №32

The Deep Cleaners do such a great job cleaning our flip homes to get them market ready! Highly recommend them!

Re
Review №33

The Deep Cleaners are very reliable and always provide exceptional service. There is great attention to detail and all of the staff are thorough. I highly recommend The Deep Cleaners!

Jo
Review №34

Over promise and under deliver. Three people scheduled and one shows up in time one late. Work didn’t get done and couldn’t keep 100% guarantee promise.

Ma
Review №35

Very friendly customer service! They provide very quick and spotless service! Recommend!

Ry
Review №36

Highly recommend The Deep Cleaners the person that cleaned my house took)her time to make sure what I wanted was done correctly. Amazing job I will use this business in the future

Ke
Review №37

I couldnt be happier with the cleaning they did for our apartment. It made moving so easy and less stressful!

Ba
Review №38

I booked a cleaning for my apartment about a month in advance of the appointment (a Thursday). Late afternoon (about 4pm) the day prior to my scheduled cleaning, I received notification that they would not be able to clean my apartment and would have to reschedule to the following week. I had planned my walk-through for leaving my apartment and shutting off my utilities around this appointment. I explained this to them and they suggested that they come the following morning (Friday) instead of the next week which I said was okay, as my walk-through was scheduled for Friday afternoon and the cleaning would be completed by then. When we arrived at our apartment for the walk-through, we discovered that the cleaners had never come to clean the apartment as scheduled, and we had not been contacted regarding cancellation. We have not heard from the cleaners since then. Our walk-through had to be delayed and we had to clean the apartment ourselves through the night.Update:The owner of the company contacted me multiple times to apologize for the situation that occurred and offered a free full clean of our new home. I appreciated the effort put in to apologize for the late cancellation and no-show, the owner demonstrated that she cared a great deal that I had a poor experience and wanted to ensure everything was done to remediate it.

Kr
Review №39

Does an amazing job, never seen the place so clean thank you Allison and Misty!

Ja
Review №40

I contacted The Deep Cleaners to quote a deep clean at my apartment. I was originally reached out via text. A list of services done during the deep clean were listed along with an estimated cost. I hired them for a total of 5 hours of cleaning for my 1700 sqft apartment at a cost of $499.00. On 6/24/19 the cleaners came to clean. When I first walked in it appeared clean, however as I made my way into the apartment it was not cleaned per the agreement. The microwave was untouched inside. There were streaks all over my stainless steel appliances. Some of the cabinets had cleaning residue left of them. Baseboards were not cleaned, floor was unswept, dusting was not completed, and cobwebs still in corners, windows appeared to have been cleaned with a dirty wet rag. I immediately notified the company through the number we had been texting through and sent pictures. No response. I then emailed the company. The next day I was contacted by Jessica, stating she was sorry that I was not satisfied with my service and offered a “complementary reclean” and “ensuring” that her “most seasoned cleaners” would be available to reclean on 7/2/19. I agreed to the reclean. On 6/27/19 I went to go use my oven. After preheating, I opened the oven door to have a large plume of smoke roll out of my oven, that immediately affected my eyes and throat. Once the smoke cleared out, it was discovered that my oven was completely covered in a white chalky substance, it was oven cleaner. They left the oven cleaner in my oven, without cleaning it off. Again I notified the company with pictures and asked that their cleaners be educated on the risks involved with leaving oven cleaner in an oven. Jessica once again stated she would and that she would ensure that the oven was cleaned out properly along with the other noted items that were not cleaned the first time.On 7/2/19 I returned home, expecting the deep clean to finally be completed as promised. Immediately it was noted as I walked into my apartment that it was not. Not only were most of the items noted that were not cleaned the first time, still not completed. The oven was not fully cleaned, the back of the oven was still caked with cleaner residue along with the burners and other spots on the oven walls. My guest bed was remade and the guest bath was recleaned. My bedroom and bath were left untouched. It was a mix match of items completed. I immediately called the company and left a voicemail. I also once again emailed with pictures and this time added a piece of paper with date and time written on it, to show these were clearly not the same photos. In this email I requested a full refund. Jessica again replied the next morning stating she was going to “look into this further” this and get back to my “shortly”. I had emailed and even offered for her to come look at my apartment personally. I finally received an email later in the day. Stating she was sorry for the delay and the confusion. That infact I was not receiving a reclean that the cleaning was just for the items missed from the original cleaning date and they “thought we had removed all the cleaner in the oven”. She offered for another crew to come out again for a 3rd time a week later. The email also stated that they were unable to offer a refund. I replied back that I did not want them out a 3rd time, that they made promises on the 2nd clean and still couldn’t live up to those promises. They originally told me they would do a “complimentary reclean” then told it was not a reclean it was just finishing what they didn’t do the first time. They still couldn’t complete those items. My oven is still not usable and I will have to personally clean up their mess left behind in order to use the oven. I also asked that if they were there to just complete the originally missed items then why half of my apartment was recleaned. I never received answers to those questions. I instead was offered again a 3rd cleaning or a $20 refund.

St
Review №41

They always do wonderful work in my home!!

Wh
Review №42

Love that they service such a wide area! Very reliable and the customer service is fantastic !

AR
Review №43

My wife raves about being able to have The Deep Cleaners do bi-weekly cleanings in our home. They really goes above and beyond to make sure we get the things we want done.

Da
Review №44

I thank them for the professionalisms and quality work

Ju
Review №45

Thank u Deep Cleaners. Guin and Alison do a great job.

Jo
Review №46

Excellent service as always. Their cleaning crews always go above and beyond.

Mi
Review №47

They showed up on time and did a really good job

So
Review №48

You guys did a super deep clean on a super dirty place and made it shine!! Thank you

Da
Review №49

They did a great job on our home

Ta
Review №50

Love it

Ro
Review №51

Their crews are the best in town!! We really couldnt be more pleased with their services.

de
Review №52

Great service very clean house

Le
Review №53

Very responsive office staff and kind cleaners who go above and beyond for their customers. Thank you

Ka
Review №54

Cleaners are very thorough

Wi
Review №55

Great experience

Information
100 Photos
55 Comments
4.8 Rating
  • Address:11113 N Oak Trafficway, Kansas City, MO 64155, United States
  • Site:http://www.thedeepcleaners.com/
  • Phone:+1 816-895-4865
Categories
  • Carpet cleaning service
  • House cleaning service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Service options
  • Online estimates:Yes
  • On-site services:Yes
Highlights
  • Women-led:Yes
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