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SERVPRO of Jacksonville South
1716 Harper St, Jacksonville, FL 32204, United States
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Ja
Review №1

Jason S. was amazing throughout this entire experience. He worked quickly, quietly, and efficiently. Jason is someone we would love to have again but hopefully wouldnt have to. Overall a wonderful experience!

Br
Review №2

Fantastic Service! I have used this company on multiple occasions and am always impressed. Extremely quick response times, excellent work and any person I have ever dealt with has always been highly professional. As a new business owner, they made everything seem so easy. I will only use them moving forward and will recommend them to anyone needing their services!

Na
Review №3

Jason, Rob and Cody were very helpful. They were extremely patient and efficient about how they took care of our home.

Da
Review №4

Cleaned ducts and air handler. Jason and Rob did a great job!

Ra
Review №5

Robert, Brandon and Jay did an outstanding job returning my furniture. The team has high energy and made sure I was satisfied with their work. I appreciate their sense of humor and professionalism. Thanks guys for your support.

Ka
Review №6

Super grateful for this incredible team! I had a mold concern and wanted a professional assessment Bryce & his team were responsive and quick to test, assess, and clean the area. They put my mind at ease and are truly top notch professionals in every way.Living in Florida, it isn’t a matter of if you’ll need their services but when. These gentlemen do not disappoint!

Ch
Review №7

Stephen is friendly, knowledgeable and provided exceptional service. It’s obvious he’s been trained well. Hats off to leadership and the company as a whole. Thank you, ServePro!

La
Review №8

Servepro Jacksonville South went out of their way to help us with our recent office move. They helped us with moving furniture, assembling furniture, repairing walls, painting and pressure washing, etc. We were very thankful for their help and how professional they were. Thank you Pauline Gerry for setting it up and to Chris Ryan and the team for doing the work.

Go
Review №9

Will Myers did a great job for us.

ja
Review №10

Job was done very well. I dont normally review things, but I thought this deserved it. Kyle was extremely helpful and thorough with his assessment and the work his team did. They followed up with me a week later to ensure everything was still good and that made all the difference. Will be calling on Mr. Kyle again for any issues.

Al
Review №11

From start to finish we had a wonderful experience with ServPro! I am a local Realtor and reached out when my buyers encountered mold on the inspection of their new home. Chandler St. Peter of ServPro was extremely helpful and responsive. Once his team received the mold remediation plan written up by the mold inspector, his team was in contact within a day. The crew worked quickly and diligently to remediate the issue. I wouldn’t hesitate to use their services again and to recommend them to anyone requiring these services!

Ti
Review №12

ServePro of Arlington provided nothing short of an exceptional job on our home renovation/restoration. We had recently moved into a home with intentions of remodeling, only to discover a water leak that caused extensive damaged due to moisture and mold. ServePro came in and made the process simple and straight forward. They organized and collaborated with the necessary professionals to repair things from electrical work to plumbing, to the beautiful aesthetics you can see from the pictures. It is an amazing transformation. The level of professionalism is top notch. All members we worked with on this project work friendly, knowledgeable, respectful, trustworthy, and professional. The level of craftsmanship is simply perfection down to every detail. Chandler worked directly with our insurance company to make this process as painless for us as possible and it made life so much easier. I cannot say enough about how fantastic of a business professional Chandler is. I highly recommend ServePro of Arlington for your renovation/restoration needs. You will not be disappointed to work with these guys!

Ke
Review №13

Will did a great job coordinating all the teams needed to get my job done. Was always prompt and responded to my texts and calls, even on the weekend. I would be remiss if I didn’t mention Jonathan on the water mitigation team. He also was very professional and walked me through all the steps that were needed to get my house back to it’s original state. Thank you both! Would definitely use ServPro again.

Ja
Review №14

Jonathon, Jay, Cody and Brandon with Servpro of Jacksonville South provided excellent customer service. They were knowledgeable, accommodating and efficient, giving us daily updates as to the progress of the situation. Being in the construction industry, we maintain high standard when dealing with other companies and Servpro met those standards!

Le
Review №15

SERVPRO has been amazing through this nightmare of a house flooding incident. I would especially like to recognize Chandler St. Peter and his crew that were on the job within an hour of the incident. Chandler has been so awesome in answering every question and reassuring me through this whole process. His kindness and understanding have gone above and beyond in making sure we were well taken care of during all of this. His crew of Cody and other with the initial clean up to Robert Arranz and his helpers of TJ and Martin who moved furniture in and out of our house. All were kind, understanding, and patient every step of the way. I hope I never need services like this again, but I wouldn’t hesitate to highly recommend SERVPRO to anyone who needed such services.

Mi
Review №16

Servpro was nothing but spectacular in how they responded to our flood emergency. There were quite a few different Servpro techs/managers who managed the cleanup at our house. They looked in every nook and cranny to make sure that everything dried up sufficiently and placed fans and de-humidifiers in our house for eight days to get the job done. They removed all affected carpet padding and baseboards which required them to move some huge furniture pieces. Never once did they complain or act like it was too much for them. The last two fellows that checked our home today (June 8, 2021) we’re Elliot Childers and his assistant. They thoroughly tested every previously wet area with their moisture meter and confirmed that all places were dry. They packed up the remaining fans and dehumidifiers, loaded them into the truck, and drove off into the afternoon sun with the satisfaction of knowing that they and their teams before them had done a magnificent job for the Fiore family. All this despite the lack of response from our home insurance company who they tried multiple times to reach by phone, as have we, but were unsuccessful.

Da
Review №17

Will Myers was our project manager and made this a great experience in an otherwise very stressful situation.

Ri
Review №18

The service was great and I got a super speedy response. Everything was explained step by step. Silas and Stephen were top notch. Extremely helpful and informative. I highly recommend this company.

Je
Review №19

Fast response time and easy to use. After I called they were at at my home within 2 hours and had everything set up quickly. They went over the process with me and gave me options to take care of the damage to my floor.

Ra
Review №20

After a city sewage disaster, SERVPRO was contacted to clean two bathrooms. They called within 30 mins and arrived less than 30 mins later. They cleaned both rooms with natural cleaners and even moped the main walk way! Johnathan was fast, efficient, and very professional. Ultimately, I went from freaking out to having a home cleaner than it was when I woke up. They saved the day!

Sa
Review №21

Incredibly professional and responsive. And everything was completed to my standard. Highly recommend their team.

Tr
Review №22

At 8:30pm on a Sunday evening, my husband and I came home to a flooded house. I turned off the water to the house which stopped the active flooding but what to do about the inch of standing water throughout the house.... we jumped in the car to try to get to Home Depot to buy a wet vac but Home Depot was closed.... Called SERVPRO!!!! They said they would dispatch a team out as soon as they could. Got a call about 15 minutes later and the guys said they would be here around 10:00pm. Rashaud and Ricky showed up on time and went right to work extracting the water from our home and set up fans to start getting everything dried out. Over the course of 5 days, Stephen, Ricky, Rashaud, Cody and anyone else on the job, checked the progress, kept us infomed and took such good care of our property. SERVPRO will also be giving us an estimate for the repair work and if their service, knowledge and professionalism, in this area is the same as it has been...we are in good hands! From beginning to end, the level of communication and service that we received, from everyone at SERVPRO, has been topnotch! We are so grateful! Thank you SERVPRO, for helping us get our home and life back to normal!!!!!

Da
Review №23

We had a pipe burst and flood our house back in May. Called ServPro and they were onsite within 2 hours of the pipe bursting to begin restoration work. Customer care and service were both outstanding as this was our first time ever filing an insurance claim for property damage. Servepro provided excellent guidance and set proper expectations around cost and the time it would take to complete the project. We are so glad to have the house back in order and would highly recommend Chandler and his crew to anyone who finds a need for their services. Job well done!

ev
Review №24

I highly recommend this company! They had an amazing response time, everyone was extremely helpful, and they worked with my insurance company. 5 Star!

Ha
Review №25

Servpro came to my home and was kind and courteous. Crew chief Nathaniel and his 2 helpers Cody and Stephen were quick and Efficient in drying my home. It’s like nothing ever happened. Will be using them again, great company!

Ka
Review №26

Chris did an amazing job overseeing the inspection, removal and repair of mold in our bathroom. If we have any problems in the future we will be calling Servpro again!

Ir
Review №27

The best of the BEST!! Talk about top notch service!! They came to my house within the hour of my home flooding! They did everything necessary to not only recover what was damaged, but prevented further damages! Brittney answered every phone call and treated me like I was family! Silas and Dawn worked tirelessly with the insurance company to make sure I didnt have to pay ANYTHING out of pocket so I could move forward with my claim! I worked mainly with Silas and Dawn, who are ABSOLUTE professionals! They called me daily to give me updates and any questions I had, if they didnt have an answer, theyd find it and get right back to me! The manager Kelly was super helpful and made sure I had the best service upon completion of working with SERVPRO! You wont find a company better than them, I know because I dealt with these fine individuals first hand!! I am a real customer who had real amazing service, these people deserve the praise!! 5 stars!! -Irma

Sh
Review №28

We had water leak from the wall, two rooms were flooded, Servpro came right away cleaned up and get everything completely dried out. Since they were so good in their work we hired them for restoration also. Will Myers was the representative and took care of repairing the walls to painting walls, trimmings. carpeting etc. He is extremely courteous, professional and efficient. We highly recommend Servpro and Will Myers. Thank you.

Ry
Review №29

Worked with Chandler and his crew for many years on multiple projects. Always professional on time and courteous. Highly recommend this company!

gr
Review №30

We have used ServPro on multiple projects now. Tyler and Chandler have been out quickly to assess and correct any issue we have ran into. Very professional!

Vi
Review №31

I do not recommend this contractors. It took more than ten months to finish unsatisfactory project. They are untruthful, unethical, and give evasive answers. They hire substandard subcontractors, unskilled technicians and give charge to inexperienced manager, They recorded a premature claim of lien on our property, and then started negotiating to finish the unfinished punch list items. Our leaving conditions were miserable for the duration of the project. Get everything in writing before starting an outside of the project work, and take plenty of photos, which may be useful if the items are disputed, since they deny everything. There pricing is outrageous, avoid using them for any extra work. We have filed a complaint with the appropriate authorities.

Br
Review №32

Top notch! Top notch. Our water damage in Jax Bch was not a fun experience but the team really did everything they could to get us back home!

Pa
Review №33

Thanks to the team at Servpro Jacksonville South for helping to take care of and restore homes and businesses for several of our family and friends recently. The team is always so responsive and professional. I value their dedication and highly recommend them for any restoration needs.

Li
Review №34

My business had a roof leak after a storm and from the first call I felt like the office manager and the technicians that came out went above and beyond during this stressful time by addressing all of my questions and they had excellent communication with my insurance company- highly recommend!

Li
Review №35

Tyler was courteous, professional, thorough and prompt. He explained his work patiently and took care with our possessions. You would never know he, or the water, had been there. Thank you, Tyler, for all your help!

Am
Review №36

Great service by Kyle, Jason, Caitlyn and the team. They took a traumatizing situation (water leak) and made it much less stressful. They showed up extremely fast, displayed a high level of professionalism, and made quick decisions to ensure the best outcome possible. We highly recommend!!

Ja
Review №37

Just wanted to take a moment and say Merry Christmas to the Jax Serve Pro team. The team has always been Johnny on the Spot when the unfortunate happens. Chandler , Tyler and Evan Nadeaus have always answered the call for assistance no manner what time of day. Have a safe and Merry CHRISTmas. Look forward to working with the Servopro team of Jacksonville in the New Year

Bi
Review №38

The team at Servpro did an amazing job! I highly recommend their services.

ja
Review №39

Chris Ryan did a great job for us! Would highly recommend.

sh
Review №40

I contacted Servpro when we were having scheduling issues with another contractor to finish our bathroom cleanup / reconstruction. We were fortunate to work with William Myers from Servpro. He was very professional and immediately put us at ease saying dont worry he will take care of it. From that time on he was always in charge and on top of things. The work was completed on time and as promised. Would highly recommend them.

Ma
Review №41

I’m a supervisor at The Plaza in downtown Jax and I have used servpro twice in the last five months. The first time we had a kitchen fire and it flooded the unit and my lobby. The response to getting someone out to start helping so damage control was under twenty minutes. The next day Stephen C came out to give us the run down of the damage and estimated cost he was very thorough and made sure he explained everything to me as I was throwing questions at him left to right. He also double checked everyone’s work to make sure the flooring and ceilings were drying properly.The second time I called out servpro a pipe busted on our third floor. Again, their response time was immediate. Rashad was one of the members on the team who helped clean up the floors. He finished extracting the water so fast on the third floor I asked him to help with the second and third floor because they were still heavily saturated in water. He came back 3/4 times after to check the humidifiers and empty them. Servpro saved our building and we will for sure be using them again in the future I’m sure for many things.

Pe
Review №42

Jasons crew was very good at whatever job they were assigned. Brad was great! He kept me informed at all times and Chandler there is no score to rate him, 1-10, he is at least a 15. He service is beyond words. Thank you all so very much for all you do!!!!!!!!!!

Ch
Review №43

Tyler was very professional from start to finish. He knew exactly who to put me in touch with that was knowledgable about my situation and had them meet me on-site the day I called in a very timely manner.Chris Ryan met me on-site and really showed a class act. He walked me through parts of the house where we had mold growing and really educated me on not only how to remedy it, but to stop it from happening again. Right there we developed a plan and he put his guys to work. He gave me a rough estimate of the costs beforehand and honored it. Throughout the whole process he did a great job of keeping me in the loop about where were at on the project and continued to follow up afterwards. Highly recommend these guys.Thanks!

Ja
Review №44

I have worked with this group for many years and everyone is professional, knowledgeable and accommodating. They work effectively and efficiently within project time constraints and jobs are frequently completed ahead of the projected schedule. I highly recommend them.

Ni
Review №45

I am grateful that Stephen Conley came to check the moisture levels in my condo! The levels were good! It is a piece of mind to count on Servpro before painting or repairing a spot.Great Job Stephen! Thanks Servpro!

Ka
Review №46

From the first phone call to the office, they were very courtesy and understanding. They were able to send a team out right away. Summer and her team were awesome to work with on the first day. She was very informative and explained everything they needed to do. She understood the frustration of the situation. She was very prompt, when she said she would be back to check on things, she was here! She was a pleasure to work with. If we ever have another issue I would recommend her team to come again. Thank you.

Ma
Review №47

They did a fantastic job and it was like it never happened!

Ga
Review №48

Obviously theres panic. But calmer nerves prevailed with our experience with SERVPRO. Scott and his assistant were very detailed and more important very kind. Thanks for making a tough situation pleasant in such circumstances.

Va
Review №49

ServPro provides outstanding customer service. The quick response time is appreciated. Their attention to detail and knowledge of service is refreshing. Pauline and her team go above and beyond to make sure the customer is happy.

Se
Review №50

SERVPRO absolutely saved the day at a location that was opening for the first time. Tyler was able get a crew rushed right out and get the job done and not affect the day to day operations. TJ and Brandon were absolute pro’s and very knowledgeable. They kept us informed during the service and followed up with A+ service as well. Thank you SERVPRO you truly saved the day.

Am
Review №51

My 2nd floor flooded through to my newly renovated 1st floor! Servpro was quick and calm and reassuring. Their machines helped me have peace of mind that there would be no mold growth to make my family sick. No water stains! Perfect!

Se
Review №52

Steven came out to evaluate the damage after a long-running drip leak at our house. He quickly and efficiently checked moisture levels behind the wall and in the flooring, and determined that no further remediation was required other than running a fan to fully dry things out. There was no charge for the inspection, but if we ever do need work done well be calling ServPro again.

An
Review №53

Chris Ryan and his various crews were excellent! Every team member Chris sent out, regardless of their area of expertise, was very professional, courteous, timely and knowledgeable. Also, Chris would always respond to my calls or emails without delay. I can not applaud him and teammates enough. I hope not to ever need their services again, but if so, ServPro and Chris would be the first and only company I would call. I highly recommend them.

Da
Review №54

This company is top notch. As an indoor environmentalist, it is my company’s job to go behind mold remediation contractors and verify that they have completed their work in accordance with industry standards and Servpro of Jacksonville south continues to raise the bar and do this successfully! From the initial call in to their wonderful, courteous office staff to the completion of your project in a timely fashion due to their exceptional project managers and technicians, you’re going to be so thankful you chose this company for ANY size project you may need them for. I would highly recommend them!

Mo
Review №55

SERVPRO of Jacksonville is the most professional, experienced, knowledgeable, courteous, attention to detail company we continue to work with. We work with numerous mold remediation companies throughout the State of Florida and they are one of the best companies in the business. The jobs we have completed mold inspections/assessments on are Clean and near Perfect. We have never had any complaints, misunderstanding or issues with this company passing Clearance or returning the property to pre-loss conditions. The equipment they utilize is in good working order and clean. When you hire this company you will not be disappointed, they will exceed your expectations.

Je
Review №56

SERVPRO Jacksonville South came and cleaned up a mold issue in a bathroom for one of my clients and did a fantastic job. Anthony was great - he did the job right the first time and cleaned up after himself. I would highly recommend them!

Ch
Review №57

5 stars! We are very happy with the new flooring in our offices. The staff is very nice and accommodating. I highly recommended SERVPRO!

Am
Review №58

Summer and Jason were both amazing! We highly recommend ServPro and would use them again, but hopefully we never need to.

Na
Review №59

We were very pleased with the service provided by Servpro. They actually arrived early out our office and begain setup . Once they began the work was not interupptive of our business. The staff took the exra time to move furniture in their way and prlaced it upon completion. When they completed the work we were give an invoivce for the price quote. I would recommend this service to anyone needing professional rug cleaning.Respectively, Nathan Franzblau, PresidentGraphic Application Systems

Ky
Review №60

These guys have outstanding customer service! We had a minor flood the night before I was being admitted to the hospital. Chandler, Chris, and his crew came to our rescue. We brought our newborn home like it never happened! We have since used them for all our home repairs. I highly recommend servpro of Arlington!!

Ed
Review №61

Guys were incredible. Prompt, courteous, and took immense pride in their work. Can’t say enough good things. 10/10

Sa
Review №62

I’ve never been happier with a repair service! They were incredibly professional, did an amazing job, and were very reasonably priced! I highly recommend SERVEPRO of Jacksonville South!!

Bi
Review №63

SERVPRO recently pressure washed the exterior of our entire 10,000 sf office and most of the concrete patios and walks. They did an awesome job, on time, and made the building look like new. Thank you SERVPRO of Jacksonville South.

Be
Review №64

ServPro comes through every time! They are extremely responsive and helpful, and they get the work done right and in a timely fashion. Chandler St Peter is wonderful, always there to offer reassurance and walk me through the stressful process of dealing with homeowners insurance. Thanks so much to everyone at ServPro especially Chandler, Bryce and Marlin!

ri
Review №65

After a recent emergency event, the team at ServPro leapt into action to lend assistance and was able to get everything sorted, handled and with a minimum of disruption and everyone has been great to work with. Kudos to the entire team in making what would have been an incredibly stressful time one that was calmly and professionally managed.

CJ
Review №66

Serv Pro of South Jacksonville provides quality service with a knowledgable and friendly staff. I have used their company several times and every time I have been thoroughly impressed. If you need any of their services I would highly recommend reaching out to this branch. You will not be disappointed.

Me
Review №67

Metro Property has worked with ServePro for years and have always received quality, timely service. We highly recommend Bryce and his team for both large and small projects!

Ma
Review №68

Had a pipe break and some stuff back up in my bathroom. Came and cleaned everything up, did a great job

In
Review №69

Our home was flooded during hurricane Irma rendering it unlivable for approximately 4 months. We had to canoe out of our home with our 2 year old, dog and unborn child. Saint Chandler Chan the Man, swooped out of the heavens bringing along the experience, determination and gusto from top tier players Brad, Tracey and James. We also recognize Dawn who handled the financials with the swiftness of a cunning pro. This is a highly recommended crew. Thank you Serv Pro!

Va
Review №70

Pauline Allegro Gerry and the Servpro team are amazing to work with! They have been there in time of need for our family on several occasions. They provide excellent customer service and quality of work. They are true professionals who take care of every detail of what needs to be done. Our family is extremely grateful to Pauline and the Jacksonville Servpro team!

AR
Review №71

I had a wonderful experience working with Servpro, specifically Chris. The prices were fair, the scheduling was effortless, and the job was done well. Like I told Chris, I hope not to have to need Servpro again, but if I do they will be my first call.

Jo
Review №72

We had some water issues from all these storms lately and the team at Servpro Jacksonville South did a great job for us! Pretty much got everything back to a new look and no smells or anything! Overall it was a great experience and I would recommend the guys to anyone!

Ja
Review №73

I’ve referred many of my real estate and property management customers to the team at ServPro of JACKSONVILLE and every one of them have been thoroughly satisfied with the professionalism and prompt service they provide. Thanks, Bryce and Tyler!

Is
Review №74

You have a real bunch of professionals working for you and I just wanted to say how happy I am that you sent them to repair my home. Thanks and please give them a raise! They deserve it! Thanks Servpro great job.

Br
Review №75

Thank you very much for all of your hard work. I know it wasn’t easy to do this over the holiday week end. You guys did an excellent job. Thank you Servpro for everything.

Da
Review №76

Had water damage a month ago. Woke up to water through out my entire house. Called Servpro talked Kelley in the office . Had a crew right out. For such a horrible experience they made it go very smooth. Thank you Servpro for be amazing to me and my family.

Jo
Review №77

Any person needing flood damage repair service should look no further than the Servpro organization. From the first phone call to the final inspection they will ensure the job gets done right without the hassle that customers have come to expect from repair service companies. Thank you Servpro.

am
Review №78

I had a good bit of mold in my attic and hired these professionals to do the remediation. They did a fantastic job and even treated the rest of the house for preventative measures. Thank you Servro.

Em
Review №79

I am very thrilled with the professional service I received from Servpro when I had a mold issue in my home. Their company is superb in ridding your home of mold and the smell it can leave.

Sh
Review №80

When we had an outbreak of mold in our pool house, we called Servpro for help. That was the best decision we made since you were able to take care of it so fast.

Bo
Review №81

After being gone all day we returned home to the devastation of a collapsed first story ceiling caused by a water line break on the second story of our home. There was approximately 2 of water in our home. My husband called Chandler St. Peter at Servpro Arlington and thank God he did. Within one hour the Servpro team arrived and immediately started extracting the water from our home. The crew was professional, experienced and took charge of the situation. They worked late into the night and were back first thing in the morning. And every day for the next couple of months. I had no idea that Servpro handled beyond extracting the water and the dryout. Chandler and his crew handled absolutely everything to do with the rebuild from start to finish. All of his crew truly understood what we were going through and I couldnt imagine how this experience would have been without Chandler running things. He was awesome to deal with. He was always available. No question was too small. Anytime we had concerns he met with us. He took charge and we did not have to worry about anything. We even took him up on some of his suggestions for upgrade ideas and he was not wrong on any of them. Chandler really knows this business. We would not hesitate to use Servepro (Arlington) again although we hope we never have to. We told all of our neighbors and friends how Servpro got us through this ordeal. Thank you Servpro, Chandler and ALL of your crew.Joyce Wissman

To
Review №82

I had my carpets cleaned the week before Christmas - and the crew from Servpro of Jacksonville South did an amazing job! I highly recommend using them.

Ph
Review №83

Excellent service. fantastic rapport and putting clients at ease. will definitely recommend

Ch
Review №84

This Servpro repaired my office flood twice and my home flood...very prompt and great service. I highly recommend these guys!

Ni
Review №85

Kyle and his team are awesome. Great communication and always on-time.

Mo
Review №86

SERVPRO never disappoints me. They are good at what they do.

De
Review №87

Your staff, specifically Marlon, was very calming and reassuring to me when he arrived. I am very pleased with the service and results.

wo
Review №88

Servpro has the most professional technicians I have ever seen and they do a great job. They are very knowledgeble and they always explain things in detail. I am very happy with the work they did in my home and I will most definently call them again if i have any damage to my home.

An
Review №89

Just terrible service! Initial response was good but terrible after That. Did not seem to know how to dry my tiled floors. Water got into the walls and subsequently into the floors. Their solution was to take fans and de-humidifiers (very expensive, daily rental charges) and put them into a small bathroom with the doors closed for EIGHT DAYS!!!!could not dry the floors. These guys are supposed to be the experts but even I know that trying to evaporate water underneath a sealed tile floor by circulating air on top would never work. And after eight days, sure enough, they were still not dry. Was told by a REAL expert that once that much water got underneath a tiled floor, the only way to dry it is to pull the tile up. But instead of doing that they chose to put fans and de-humidifiers in there for eight days of charges. I really feel like these people just ran my bill up. And as far as their slogan “like it never really happened” its a joke. They pulled everything out of my closets and storage spaces and piled it on my beds, put fans and dehumidifiers in those spaces to dry them out and then simply pulled their equipment and left, never offering to put that stuff back. Their solution to my water saturated carpet was to pull the carpet up remove the wet padding put the carpet back down put fans and dehumidifiers on top of the carpet to dry it out then pull it back up put down new padding and put the carpet back down. The insurance adjuster I hired had a good laugh at that one. My house is an absolute disaster area!Cody Was the manager I was dealing with. I spoke to him on a number of occasions about the fact that the fans and the dehumidifiers in the tiled bathrooms weren’t doing any good. He and another member of his crew agreed but said He could not remove them without the permission of the insurance company. Yet one of the first things he required me to do was sign paperwork making me personally responsible for all charges. Anyway, At that point I requested that he make a note to that effect in their paperwork for my insurance company. Cody agreed and promised to send me a copy the next day so I could forward it on to the private insurance adjuster I hired. It did not come so I called and had to leave a message on his phone requesting it.I got no response. I then sent him a text message telling him that his crew had left some tools behind. I heard back regarding that in about five minutes. I am writing this the day after Cody had promised yet again to email me that information by the end of the day yesterday. It is clear that they are just telling me what they think I want to hear but have no intention of honoring their own promises. Very disreputable way to treat a customer. I am still waiting for that promised paperwork and will be taking the issue up with their corporate offices and the BBB. I have also turned the matter over to my private insurance adjuster to handle on my behalf. My experience with the Jacksonville south office has made a bad situation worse. Call another company or risk the terrible experience I and other posters to this page have had to deal with. Buyer beware!P.S. Just checked My email for that promised paperwork in the hopes that it might have come in before I posted this bad review. No such luck.

Te
Review №90

There was terrible water damage in my garage due to a leaky roof and several rainstorms. However, the Servpro team was able to fix it right back up and all the water damage is gone. Ive never been happier with a repair service. Definitely recommend. Thank you Servpro.

Ga
Review №91

Most people think they can clean up their mold problems pretty easy…well at least I thought so. That is until I started finding mold in every area of my home. Then I knew I needed a professional mold damage repair service. Thank you Servpro for all your help!

Ja
Review №92

I work here

Information
100 Photos
92 Comments
4.9 Rating
  • Address:1716 Harper St, Jacksonville, FL 32204, United States
  • Site:https://www.servprojacksonvillesouth.com/
  • Phone:+1 904-762-8066
Categories
  • Water damage restoration service
  • Commercial cleaning service
  • Fire damage restoration service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Service options
  • On-site services:Yes
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