NM
NMS Rental Vans
3601 Wildwood Ave #2, Jackson, MI 49202, United States
Comments
Pa
Review №1

My father recently reached the point where we could no longer transport him in a car. Just by chance we found New Mobility Solutions. Andrew was so helpful in helping us select a vehicle to meet our needs. The process was effortless. Since getting our Ford Transit Van my dad’s quality of life and ours has improved tremendously. We can now once again share experiences together; this van has been a blessing. We want to thank Andrew and his team for assisting us in this process! They were helpful, kind and knowledgeable and provided us with the perfect vehicle!

Br
Review №2

Very good company with outstanding customer service. We purchased a golf cart in the Fall of 2020 and had an issue with the batteries. They worked with us on the replacement of them and we couldn’t be happier. Andrew and Jim were very accommodating and we will definitely keep them in mind for future needs.

Ch
Review №3

What a great place to buy a quality used golf cart. Issac literally went overboard to help us find the right cart for our special needs son. Great cart at a very fair price and excellent service. Highly recommend this company

Je
Review №4

Andrew was very helpful throughout the process. NMS had the specialized van we were looking for and they made it very easy to purchase it. Very friendly family business, nice change.

Mi
Review №5

I bought a golf cart from Andrew and he is very professional and helpful. There were a couple hiccups with the light switch and such but they bent over backwards for me to get it fixed. They were very reasonable on delivery and the guy they sent was just as friendly and professional as Andrew. I love my golf cart and would do business with them again in a heartbeat. I have given their number to everyone that asks just wish Andrew would send me some more of their business cards to give out!

Gr
Review №6

I had an excellent transaction with Isaac at New Mobility Solutions. I bought a wheelchair accessible van from them, sight unseen off of ebay and was a little hesitant at first. It could not have gone better. I got a great price on an excellent van and Isaac made the whole thing very easy. We had great communication, he helped in any way he could, he took care of everything in a very timely manner and he even held onto the van for almost 2 months so that I could get some grants to help out with the purchase price. As part of the purchase, I agreed to take care of getting the van shipped to me. It was taking so long and I was having such a hard time, that he even took care of that part and got it shipped for less money than I was expecting. I really could not have had a better experience and would recommend New Mobility Solutions to anyone. Thanks Isaac!

Sc
Review №7

Father was sold a used van in 2016 for 24,000. 2 years and only 12,000 miles later it is unsafe to drive because of frame rot. Van currently only has 35,000 miles. The conversions are not properly rustproofed and it’s pretty much a total loss. 2006 Pontiac minivan. Can only see rot when on a lift or jack. Inspect the frames.

Bo
Review №8

Stopped in to ask them some questions they were so helpful and so kind and help me out a lot I would recommend this place.

Th
Review №9

Honest, helpful, specialized, what else do u need. They sell great products and u can believe what they say.

Fe
Review №10

They sold me a vehicle in which before even receiving vehicle my boyfriend asked them if he could see the technicians used car inspection sheet that was done before car was put up for sale. They ended up doing an inspection report the day asked. After requesting that he was told by them directly over the phone an oil change had been done.Had my first car service at a Honda dealership today since the purchase. The technician brought us back after a short time and showed us that the drain plug was over tightened and had silicone around it to keep it from leaking. Costing $550.00 to have oil pan replaced.The serpentine belt broke within the first couple weeks of the delivery of the van. New mobility took the van back replacing the serpentine belt but neglected timing belt. Apparently, that is needed to be inspected and changed at the time of break. Due to the neglect of that we have to pay another $1000 out of pocket for a new belt to insure that it doesnt break and cause catastrophic failure to the engine.Car had no power steering before purchase was not inspected or known when car was delivered by New Mobility costing another $330.00 to replace pump and reservoir.Had several issues initially mechanically with the ramp and automatic door when delivered and taken possession of. Having to send it back upon delivery several times ,including not functioning properly during initial demonstration, being redelivered with a dead battery and had to go back to be replaced, and relays failing upon delivery and them having to replace mechanical inner workings of the ramp.Had issues with window fuses blowing when multiple windows were rolled down and was told by New Mobility General manger that you could not roll down multiple windows at the same time (even though Honda spent $300 million to test variable cam timing and that they wouldnt overlook rolling down windows.)Overall experience is that they took advantage of a girl in a wheel chair. The very people they are supposed to be out helping.They received a $21,000 dollar check from my insurance company and got another almost $9,000 from me.Looked them in the eyes multiple times initially and told Frank that I needed something reliable that would at least last 7 years (because my insurance was locking me into a 7 modification contract) and that I was trusting them. Was let down deeply.EDIT 5/29/2018 Van was considered a total loss 2 years after purchase

L0
Review №11

From the start weve had nothing but issues with the vehicle we bought form this company. The conversion van that was supposed to last seven years, died two years after it was purchased from this company. Would not recommend this company to anyone unless you want to throw twenty thousand dollars down the drain.

Jo
Review №12

Less than a week ago we purchased a motor home from them. They stated it was in good working condition and all appliances in the motor home were in good working condition. We met with Issac who didnt seem like a sleazy car salesman. We made the mistake of trusting him. We got the unit home and discovered broken mini blinds, sever water damage under a window and the water heater has a crack which leaks out all of the water put into it. I have contacted Issac. He stated he was not aware of these issue. I wasnt asking him to fix the issue or give me the unit at a discount. I just wanted out of the deal and to return it to him. He refused and was not willing to stand behind his word of everything is in good working condition.

Lo
Review №13

Since may 25, 2017 I have tried to get solutions from this dealer with my accessible van that I purchased from them. the worst part is that they dont butter to respond. I need a part of the lift and no solution. they say that Braun Corporation is not responding. whatever the situation is, they new the van was meant to be exported to Nicaragua, and they should have consider seriously the quality of the lift. I have owned to prior vans, different brand of lift and NEVER HAD ANY MAJOR PROBLEMS. this van was purchased two years ago, and I have to have minimum every three months adjustments which is an expensive deal. I DONT RECOMMEND THIS DEALER AT ALL!!!!

Cl
Review №14

I bought a vehicle from them, and had to keep coming back for them to get the thing to run correctly, a lot of time wasted waiting for them to do repairs that should have been taken care of before. I would not recommend them.

Ja
Review №15

My wife and I have a 12 year old son with Angelman Syndrome. We have bought 2 vehicles from New Mobility Solutions and they have always done us right. We love Isaac and his entire team!

Yv
Review №16

Awesome place will never go anywhere else people are friendly job gets well done they work with you

Cy
Review №17

Vans are way too expensive. Will not go into debt again with a vehicle.

Mi
Review №18

We had a terrible experience with New Mobility Solutions. We want to share this to prevent anyone from having to go through what we did. Where to begin? How about when I walked in and the salesman told me, The way the Owner views it, WE have something YOU need. Not the other way around. Hmmmm, I should have walked out right there. I didnt, against my better judgement. We worked with them for several weeks to purchase a handicap van (Toyota Sienna). When we went to pick it up, with the check in hand for the purchase, the AC did not work. They called us back the next business day and told us it had been fixed but they would not guarantee it would stay fixed for ANY length of time -- not even 30 days. Just as all of the other reviews have stated: New Mobility Solutions will TELL you they will help you if anything goes wrong in the near future -- but when I asked them to actually put it in writing, they promptly called me and said they were returning our deposit and that they sell 20 of these vans a month -- so they didnt want my business. Wow! The arrogance! I am not cheap, dishonest or difficult to deal with. But I also expect the same of any business I am patronizing -- keep it on the up and up and I will pay a fair price and write you a glowing review and refer everyone I know. Unfortunately, New Mobility Solutions did not do that. When I am spending over $30k for a vehicle, I expect to be treated decently. I am SO GLAD we dodged this bullet. Please steer clear of this business -- in my personal experience they were arrogant, dishonest and not willing to stand behind their product even for a short period of time. On top of that, despite remaining polite and agreeable, they were rude, condescending, and unappreciative of the business. Take your money elsewhere!

Fr
Review №19

Great Experience. Easy Transaction.

Br
Review №20

!!!!!!DO NOT!!!!!! TAKE ANYTHING TO THESE PPL FOR REAL THEY WILL GIVE U THE RUN AROUND, NOT EVEN A GOLF CART U WANNA TRUST THEM WITH. WHEN YOUR STUFF IS DONE THEY PROLLY WOULDNT EVEN CALL YA TO TELL YA CUZ THEY NVR CALL U BK.THE ATTITUDE THEY GAVE ME SAYING Y FIX IT U ONLY USE THE CAR FOR A HAY HALLER ANYWAY.... LIKE WHAT THE....IM IN WHEELCHAIR I ONLY HAVE ONE CAR,SO THK U VERY MUCH FOR ALL U GUYS HAVE NOT DONE FOR ME I WILL B DOING EVERYTHING I CAN TO TAKE MY CAR SOMEWHERE ELSE. SRY FOR WHATEVER I DID TO MAKE MY VAN CONVERSION SUCH A DIFFICULT TASK THAT I WAS FORGOTTEN ABOUT.I CANT GIVE A NO STAR SO 1 I HAVE TO DO...I GAVE 34,000 FOR A USED VAN WTH CRAZY AND ALL THESE PROBLEMS THEY MAY ACT FRIENDLY BUT QUESTION WHATS A ACT....YOURS TRUELYTHE FORGOTTEN CONVERSION

Ka
Review №21

These people have bent over backwards to help a friend of ours!!!

Ga
Review №22

Good people

Information
22 Comments
4 Rating
  • Address:3601 Wildwood Ave #2, Jackson, MI 49202, United States
  • Site:http://www.newmobilitysolutions.com/
  • Phone:+1 517-768-0248
Categories
  • Van rental agency
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:Closed
  • Friday:Closed
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
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