user
Verizon Authorized Retailer Victra
4760 I 55 N, Suite A, Jackson, MS 39211, United States
Appearance

Comments
Ka
Review №1

A young man Kheri helped with great service! It was handled in an explanatory way! I got a new glasshield for my telephone with no wait.

fe
Review №2

The customer service was great. I was greeted with kindness and professionalism. The customer service representative Kheri was a great help to me. I walked out a very satisfied customer.

Su
Review №3

I was treated with great care, all my questions were answered and I got exactly the phone I wanted. Kheri put on my case and screen protector and set up my phone ready to use. I could not have been more satisfied..

Ta
Review №4

I want to give a special thank you to Kerry for taking the time to help my mother in law completely set up her new iPhone. I’m not in Mississippi and hated I couldn’t take the time to explain how to set it up herself and personalize it. Kerry was so patient and even took the extra step of writing different things on a piece of paper so she wouldn’t forget when she got home. Thank you Kerry it means a lot!!

Li
Review №5

He was very aware of his products and customized them to fit my needs. I am a older woman and I was afraid of trying the newest phones, i didn’t feel like i would be able to adapt. But he not only went over the phone parts, but he assisted me with transferring my stored information. I am highly pleased with his service, great job👌

jr
Review №6

The sales person working today was Chris. This guy was awesome. I went in to buy a shatter proof screen protector and Chris got me what I wanted. He even installed it on my phone. Thanks again.

Ja
Review №7

My experience at Verizon in Jackson, MS was very pleasant. My retail agent was very knowledgeable and very fast with my services. I was on my lunch break trying to start up new service, and I was in and out in time to grab hibachi! Will return to this location for any future Verizon needs.

ma
Review №8

False promises and offers just to lure the customers. Did not honor the guaranteed plan on new iPhone 11 Pro they offered. They even took my old phone for trade in. Total malpractice. Stay away from this trustworthy vendor. Better go online or to Verizon store directly or switch to other vendor.

As
Review №9

THE STORE WAS CLEAN , THEY GREET YOU TIME YOU WALK THROUGH THE DOOR!! SHE WAS AMAZING ANSWERED EVERY QUESTION I ASKED VERY FRIENDLY & WARMING PERSON!!

Ro
Review №10

Fast. Friendly. Professional. Domonique knows cellphones and all accessories. She answered all my questions and had me out the door with a new iPhone 11 Max with all the trimmings in a minute. Could not be happier.

Qu
Review №11

It was a great experience I was with cspire almost my entire life and now I’m with Verizon and I’m glad

Ja
Review №12

Christopher was great. Nice customers service and explained everything.

Sa
Review №13

Chris, the Verizon rep that assisted me, was VERY knowledgeable about the products and services they could provide to me as a new customer. I greatly appreciated his help, and genuinely friendly rapport. This verizon location is a hidden gem!

Na
Review №14

I had a perfect experience there with Victra Jackson & her staff. I was very concerned about my iPhone not capturing all of my incoming texts & calls & photos. (Most of my photos are of my 2 new NYC & NOLA grandbabies!) I had assumed I would have to buy a new phone but Victra assured me that she could take care of my overloaded current phone. She arranged for it to have more space with adjustments to my current plan which included other family members. ... I highly recommend her to all.

mi
Review №15

Chris did an awesome job. Patient!

Le
Review №16

Great people. Great service!

je
Review №17

Kheri S. was fantastic!!! Very quick and friendly!!

Me
Review №18

Christopher went above and beyond to help straighten out my issues with my account and got me the right discounts and promotions he is the man to see and he will get you right from the start

St
Review №19

The ladies behind the counters at this location are downright amazing! A coworker and I needed new phones and these 2 ladies jumped through hoops to help us out. They were very professional, kept a positive attitude about themselves and got me my new phone with a quickness! Definitely my best and easiest Verizon experience yet. Thanks Whitney.

Bo
Review №20

Domonique was very helpful and knowledgeable of the products

Ra
Review №21

Spoke to associate Chris and purchased phones, but he failed to mention activation fees. We were told one price and our bill is showing another one. We feel as if he was trying to make a sale and lied to my family just to get one. We were also in the store for over 4hrs. It’s suspicious when he didn’t return our call about this. Very unprofessional! I no longer want to do business with Verizon! Be honest!

Da
Review №22

The service was thee best Ive had in a long time.

M.
Review №23

Super great staff. Just didnt have a wide selection of goods for the different phones available at Verizon

De
Review №24

Great service ❤️

SD
Review №25

Don’t bother. Go to an actual Verizon store or just pay in the app. Not friendly Or welcoming at all. Acted like I was bothering them by coming in to pay my bill with cash. People wonder why storefronts are disappearing? This is a perfect example.

R
Review №26

Pretty good. Good knowledge of what she is doing.

ji
Review №27

This place is a joke. I did not realize this place was an authorized dealer and not a corporate Verizon location until they charged me an extra $20.00 just for setting up my phone. I asked what the up front costs would be and the girl behind the counter eating chicken told me about $80 well it was over $100 and now my bill is all screwed up too. Ps never get a “free” tablet from this place or even go here!!!! Go to the corporate locations in Flowood or Madison!

Go
Review №28

Amazing quick and easy

Ke
Review №29

Very efficient

Ta
Review №30

Very patient, She was very helpful

Ta
Review №31

The employees were patient with assisting me.

Ma
Review №32

Terrible Customer Service. They could not give me the 1800 number. They told me to google it and Hung Up! Rude!

An
Review №33

Need to hire people who know about the business more

Br
Review №34

Received a bill of overages and no follow up was done by this store and no action was done. Poor service and poor rebs who obviously not trained to handle serious issues

Be
Review №35

Great friendly fast service with no wait.

El
Review №36

Great service with helpful and friendly staff.

Ma
Review №37

Great service.

Mi
Review №38

Horrible service.

Ca
Review №39

Military discount is sweet

A
Review №40

Worst experience ever!!!!!👎🏾

Br
Review №41

Ladies behind the counter are rude & slow.b

Information
4 Photos
41 Comments
4.3 Rating
  • Address:4760 I 55 N, Suite A, Jackson, MS 39211, United States
  • Site:https://www.victra.com/?y_source=1_MjcyNzMwNy03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 601-203-0176
Categories
  • Internet service provider
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:10am–7pm
  • Tuesday:10am–7pm
  • Wednesday:10am–7pm
  • Thursday:10am–7pm
  • Friday:10am–7pm
  • Saturday:12–6pm
  • Sunday:10am–7pm
Service options
  • Curbside pickup:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
Health and safety
  • Mask required:Yes
  • Staff wear masks:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • LGBTQ-friendly:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations