On 7/31/2021 This was the best experience I’ve ever had out of all the years I’ve been visiting this particular location. My advisor Tricia Montgomery was inviting with a smile. She took her time and listened to my concerns. She assessed my needs and informed me and gave me several ways I could pay for the potential work needed. I thought about I would not return after the last couple experiences I’ve had there. She will be the only reason I will return…. I think she’s the best advisor you have and she needs to be recognized as such in my opinion because I’ve dealt with each of the others in the past. I think she shows clear concern for the customer. Good help is hard to find so if this was my business I won’t definitely give her the max pay and allow her to help train the other in the customer service part of your business. Definitely an asset.

This was my sons first experience with getting his new car serviced and Jerry Jones and James Avery worked extremely well explaining the service, keeping him informed, providing him shuttle service and answering any questions that he had upon pick up. They were extremely friendly and welcoming. I felt good knowing that he and his car were in good hands and would be taken care of.

The salesman, Justin McFarland was great to work with, as I have limited time to call and speak over phone. Justin worked with me on all levels of the sale via text and email. The process was one of the smoothest, fastest and easiest to complete. If you are in need to a vehicle, I would highly recommend Justin. I hope he there for my next purchase. Thank you Justin for exceptional customer service. Sincerely, Cheryl

After several awful service experiences, my service advisor Tricia made this a great experience. I was in and out within 2.5 hours. My car was washed afterwards.

This location is the worst! Ive been experiencing terrible customer service, non-existent professionalism, and poor service quality. Do NOT allow Infiniti (Herrin-Gear) of Jackson, MS to service your car. Youll do better paying external mechanics to work on your vehicle.Sincerely!

Today I went in for my scheduled oil change and while waiting I received a text message about other things that were found that were critical that needed to be addressed. Well in February of this year I paid to have have 2 of those items on the list serviced. When I inquired about it, I was advised that the service men didn’t look at my chart but she “promises” that it’s not an issue. I’m thinking either I paid for services that were never rendered or someone is wanting to charge me twice for the same services just rendered a few months ago. But they resolved everything and made it right! Thank you Infiniti

Started on July 17th. My wife and I purchased a certified Q50. We were so happy until we got home to notice coolant all over the ground. I noticed there was no splash shield under the car. Very easy to see it was coming from timing cover. I checked the oil just to see nothing on the dip stick. This is supposed to be a certified Infiniti. Air filter looked original packed full of sand and dirt. Cabin air filter was original and full of debri. Everywhere I looked nothing was done. They kept my car for the 1st week of ownership. I got the car back July 23rd. As the service advisor pulls up to swap out cars. I notice my car the splash shield is dragging the ground that they replaced. Since the bolts and clips were missing.I didn’t say anything to her. I get home and correctly put the splash shield on after buying 42 dollars worth of clips and bolts at local parts store. Now that the noise from the splash shield dragging the ground was gone. I could hear the same noise I complained about to the service dept originally. The work order said could not duplicate. It is not intermittent. It is very loud. It’s the front hub assembly. Roll the window down and it’s all you can hear. Metal on metal. The fender liners are being held on by 1 plastic clip per side. when it should have 9 on one side and 10 on the other side. The brake lines were twisted when the caliper was re-installed from them changing the pads. Brake hoses in such a bind would have been rubbed into. Mechanic told me he had never seen anything like this even from a dealer. The finance manager was told not to add anything but the Ext warranty. I have almost 3000 worth of extra charges I didn’t authorize. I traded in a car with 140k and it was in better condition than my certified Infiniti. Trade in was suppose to be 10k which I told finance and the sales man. Somehow it was still 8k when I look at my final paperwork. So now my car will have to go back to the service dept for god knows how long. I got no communication while it was at the shop the first time. I would have to message time after time to get an update. From finance to service worst experience I ever had. I don’t know who the certified techs are that still have a job that do work like this. I feel safer letting Walmart work on my car. Do these techs not have any quality control standard. So now my car sits non drivable. Not one person has spoken about compensation for time and grief or offered to fix the misleading paperwork. I get an email showing my signature on a write up that was suppose to be corrected to proper figures. Instead they go ahead with figures they preferred better than the agreed terms. Owned the car for 8 days driven for 2 hours total. This is not the experience I expected nor would I wish on my worst enemy.

Justin McFarland, and I had communicated by Phone regarding a 2022 Qx55 not just a Qx55 but the Qx55 Sensory with the red interior. One call is all it took and he got the ball rolling,No other dealerships took the time to locate one, but Justin McFarland went over and beyond to make sure that he located one. His main goal was to make sure that my sister was satisfied with her purchase. He was knowledgeable, and he made the process smooth and easy. If you need someone to make the process easy like Sunday morning Justin McFarland is the guy. 😂Thanks a Million!!!Marco B.

Mercy! Where do I begin! Just one phone call is All it Took. Salesman Justin McFarland is by far The Best. I called looking for a 2022 Infiniti QX55. Justin took the initiative to locate the vehicle and had it delivered to his Dealership. Justin kept me in the loop on the status of the vehicle being shipped. Justin came to work on his day off to complete this transaction. I had a wonderful experience purchasing this vehicle. I highly recommend Justin McFarland @Herrin-Gear to assist you with your next purchase.

Justin McFarland made my purchasing experience through Herrin-Gear Infiniti awesome! I will definitely be a return customer. They even delivered my new car to my house! I would recommend them to everybody.

I purchased my dream truck Infinity QX80 last Friday with the help of Justin McFarland.. I was just wanting some information about the truck at first but when I met up with Justin and actually drove the truck (whew). I fell in love with this type of truck all over again... Justin made this experience easy as possible answered any questions that I had and helpful in any way as possible... Looking for a great vehicle and help just ask for Justin (you won’t be disappointed)... I absolutely LOVVVVEEE my Infinity and have received sooo many compliments!! Thanks Again Justin!!

Justin did a great job, I appreciate his help with this purchase. I contacted the dealership online and Justin found me exactly what I wanted for a great price. The manager Kyle was super helpful, also and Eddie made the final stretch with the paperwork very smooth. Certainly worth your time to check them out!

Great service. It’s always an excellent experience!

I had a great experience with my salesperson, Justin McFarland. Unlike many car sales reps, Justin was not pushy. I never felt pressured or rushed. Justin showed me several different vehicles, gave me the information I needed, and has stayed in touch since the sale to make sure Im happy with my new car. The customer service at Herrin-Gear Infiniti is first-class, and it played a significant role in my decision to buy a vehicle here.

Mr. Ayers and Mr. Jones in the service department go above and beyond to ensure that I have the best experience possible. I love the atmosphere of the dealership. Great job, always!

Just recently purchased a 2020 QX60 from Herrin-gear. Justin McFarland was my salesman. I live over 200 miles from the dealership so everything was done via phone, text, or email. He had my car delivered as scheduled and picked up my trade in within 24 hrs. I never left the house. All my request or questions were answered quickly and professionally. Great service. Would definitely recommend, in fact I already have.

I cannot say enough GREAT THINGS about Antonio, Shanehan, and Kyle! They have taken such good care of me since 2017 when I purchased my 1st Infiniti!! These dudes are everything that is GREAT, PROFESSIONAL, & CARING!Do yourself a favor and go see them - you won’t regret it babe!

I drove 3 hours to purchase from this dealer! They were so friendly and helpful. Justin McFarland my sales rep was great to work with. I highly recommended this dealership!

Our salesman, Justin McFarland, was amazing during this process. He is very professional and ensures that you receive quality service. He made the process as smooth as possible, I was in and out in less than 30 minutes. Everything was ready for my signature! If you are in the market for a new ride Justin is the man to see. Thanks for making my wifes birthday and our Anniversary special!

Herrin Gear Infiniti and the staff definitely put the customers first. Salesman, Justin McFarland, exceeded my customer/salesman expectations. My intention was to purchase a much older vehicle, but Mr. McFarland must’ve thought “Ohhhh noooo Danielson, what is you doing, baybehhhh,”and placed me in a newer QX 50. 😂I’m so thankful for these guys. If you are in search of a vehicle and you are not looking to break the bank, give Justin McFarland a visit!

In a time when buying an automobile can be like having dental work without novocaine, I want to extend my sincere appreciation to Salesman Justin McFarland and General Sales Manager Shanehan Westphal for the novocaine for making this such a pleasant and painless process.Justin McFarland was the kindest salesman I have ever dealt with in my 3 decades of automotive purchase experiences. He truly listened and asked appropriate questions to understand what I wanted in my vehicle, but more importantly was personally concerned about where I wanted to be financially. I completely felt like he was vested in me as a customer and was representing me and my needs. Both he and Mr. Westphal stayed after closing (as I had arrived later than I anticipated) and gave me the best car buying experience I have ever had. After trading in my Mercedes CLA 250, I am now the proud owner of an Infiniti Q50 Luxe. Justin, you will forever be my salesman because you never acted like a typical salesman. You are a very genuine and honest person that I was fortunate enough to have represent me during my purchase. Mr. Westphal, you earned my lifetime business!Sincerely,Scott GuntherMarch 19th, 2021

Actually went to parts for gm and Mike had ordered and had ready 2 days earlyI highly recommend Mike in Chevy parts.

Salesman Justin, manager Timothy and Kyle were great people to deal with. Justin is pretty laid back and super nice to deal with. Look him up if you want buy an Inifiniti. !!

Work was performed very quickly and service was top notch. Special thanks to James for being extremely professional and courteous! Job well done!

Mr. James & Mr. Jerry always acts if am their only customer. I really appreciate both of them, because of them am really loving been an Infiniti owner. And that’s because I know my car is being well taken care of and I travel without worries. GREAT CUSTOMER SERVICES!!!!!!!!!!!

We were only several hours into an extensive road trip when something hit and shattered our sunroof. I called Herrin-Gear service dept. and spoke with Taylor. She said bring it in now and we’ll get right on it. True to their word, Taylor and Mr. Ayers went above and beyond in assisting us in a difficult situation . We were on our way with a brand new sunroof and smiles on our faces in short order. I highly recommend them!

On May 7, 2020 I experienced one of the most pleasant visits yet! Percy was the agent who assisted me, he was very personable and knowledgeable. Anything he wasnt certain of, he did not hesitate to get the answer from the management team. I am not the easiest customer to deal with, I like to feel like my money maters, and the young man did just that.Job well done! You need more agents like him! #PeopleSkillsAreEverything

Everything was done in a timely and professional manner. Justin McFarland explained all the features of my new ride and got me in and out when it was dead time!

Great customer service! Antonio Chambers was very helpful in getting me the exact vehicle I wanted. I couldn’t be happier with my purchase.

Would the share the news of the great service I received from my salesperson, Justin McFarland. He and the Herrin Gear team go above and beyond to ensure the customer is taken care of. Awesome customer service!

We have to bring our QX60 here because the recall. First trip they check and said they have to order the part of recalls then when it comes they will setup appointments for us to bring it back. We came back this morning our appointment is 8:30 they said will take around 2 and half hours to finish, we then waiting at waiting room, now 12pm they just said they ordered the wrong one... so will order again and we will have a call to setup another appointment to come back for this recall! Is this something???? Is this the way how they work here? I’m very disappointed!!!!

I must say, i enjoyed the experience Herrin Gear Infiniti.! My salesman, Justin McFarland, was awesome!! Very responsive, knowledgeable, and ensured I got what i wanted at a good price! The finance guy, Tim Gray was quick and made the closing process very smooth! I would highly recommend this dealership for purchase and the wonderful individuals to assist with the purchase!

The Jackson Infiniti dealership went above and beyond when I had an issue with a recalled battery. They were extremely professional and helpful. Highly recommend.

Purchased my automobile last year. This was my third visit. I must say, it was the BEST ONE SO FAR! My first two were less than desirable in customer service from my Service Advisor. My second visit was the new manager, James, first day, and I shared my concerns and first impression of my previous visit. So far, new management and my new Service Advisor-Quentin have made a TREMENDOUS DIFFERENCE. Quentin handled all if my questions and concerns with a timely and professional manner. I look forward to higher and higher levels of customer service with my relationship with Infiniti. Thanks for what you do!!!.

Quick, easy, straightforward experience. Justin and Tim were great. If the vehicle is as good as the sales experience, I will be back.

My mother just called for an oil change and Martha hung in her face and didn’t set the oil change up. When my mother asked her to set it up she asked my mom what day and my mom you tell me since you guys are booked. Martha got very irate with my mother and must’ve thought my mother was her mother. You speak to your own mother in that manner and she also went on to say her supervisor was right in the room while she was disrespectful to a customer. My mother has been an Infiniti driver for more then 10 years and as of today I will be contacting a lawyer! The young lady name Jen was very nice and was very helpful. You need more Jen’s because MARTHA was a prime example of unprofessionalism. But please know I will not tolerate that kind of behavior to my mother and others.

I thought I was happy with our salesman and purchase only to find out that we were told we were getting the 2020 QX60 Luxe by Randy but instead we got the 2020 QX60 Pure which is just standard. We were rushed thru the paperwork so fast it was not seen until few days later at home when looking thru paperwork and realizing my car did not have on it what was expected. Not happy. My advice...check everything on PAPER.

I have been coming to Infiniti a while now! This is the best service manager by FAR!!!! He takes really good care of his customers!!!

The team in the service department are always outstanding. Rev. James Ayers and Mr. Jerry Jones are always on top of any given situation for the customer. Mr. Ayers and Mr. Jones please continue the excellent job.

My experience with your dealership started off being great! I put my down payment down sign the contract asked if there was anything else I needed to do and they assured me NO! 28 days later I receive a text not a phone call but a text from the finance manager stating the contract did not go through we need our car back! I was in total disbelief! I would never ever recommend anyone to go to Hearing Gear off of High St ! I did however get a great deal at Ridgeland Mitsubishi! They put me in a beautiful 2017 300 series Mercedes Benz with no problem. That’s the place to go to and ask for Trade with Wade!!!

I had a wonderful experience with the Herrin-Gear Infiniti service department. Jerry Jones provided spectacular customer service. He had another employee, whom was also very nice, deliver my car to me. Thanks guys!

I would like to take the time to applaud Justin McFarland on fantastic customer service.When I arrived , I told him exactly what I was looking for, and he found it with-in minutes.Justin, took the time to answer every question and concern I had, and was in constant communication with me through the entire process.I highly recommend

Service and speed was great! Enjoying my Infiniti and working with the dealership.

Tricia Montgomery always does a great job taking care of my car and what needs to be done!

Bought a Nissan Frontier Yesterday. Easy and quick experience. Justin McFarland searched every lot possible for the type of truck I told him a wanted. Was able to get a thousand dollars more for my trade-in than CarMax offered. He found the truck at their sister lot about 5 miles away and took me there. Test drive was smooth. I was leaving the lot with keys in hand within a hour. Excellent service Mr. McFarland.

Good Service.Tricia Montgomery is Very Good @ what she does!!!! Very Professional and knowledgeable of her Job. Mr.& Mrs. Edward Morris

Great Quality service as always. Very professional and clean environment

Percy is definitely an excellent service advisor! He made sure that I was a satisfied customer.

Awesome service and excellent customer service

I want to express my appreciation for the outstanding sales service Justin McFarland gave me throughout my car purchase experience. The transaction was easy and made me feel very comfortable with my purchase.Your professional demeanor, attention to detail, and exceptional service, helped me to believe that I came to the right place at the right time. I will definitely refer others to come to Herrin-Gear in Jackson, Ms, when you are looking for quality service and good deals on vehicles!

Antonio Chambers is an awesome person. He goes the extra,extra mile to help you. My experience in trying to find the perfect vehicle was less stressful because he has a great personally and knows his stuff.

Tricia was excellent! She was responsive to my questions and kept me updated on the status of my repairs. Excellent service!

Fabulous service! Anyone looking for a car should stop by and ask for Antonio Chambers. He was fantastic at getting me exactly what i wanted! He made the entire experience easy and stress free.

Stellar Customer Service. From my initial drop off, the loaner car, my service adviser to the pick up of my car - It was perfect! Trischa was so attentive making sure all of my needs were met.

I had 2 recalls on my Infiniti QX80 and had an appointment scheduled for 10:30 am which we did arrive 5 mins late. We were promptly greeted and Trisha (I believe that’s her name) was ready to get us started. After a short wait In a very nice waiting room, Mr James Ayers and Trisha had us in a loaner ride which was a 2020 QX60. We made our rounds around Jackson and had lunch and our car was ready from the recall update. We get back and they tell us it’s going to be a few more minutes that they were In the process of washing my SUV. Then when they brought it back to us they vacuumed it and hand dried it. Now let me tell you these fine people went above and beyond what was expected on a vehicle that I didn’t even buy from them and I thank them very much. This is how you run a dealership and make people happy. Friendly service, friendly faces, and just genuine nice folks treating you incredible.

I never had a better experience than I did on today in getting my car serviced. Jerry Jones made sure I was taken care of. He keep me updated on what was going and brought additional problems to my attention that I needed to know. It was a WOW customer experience. Thanks Herrin-Gear INFINITI! Also, I left in a clean car!!!

Tricia was awesome! Great customer service and attentive to my requests.

Great experience overall! Awesome, no hassle! This was the easiest deal I have ever made!The Salesman, Mr. Justin McFarland was super easy to work with and straight to the point.He was honest and friendly from start to finish, that took the stress out of buying my vehicle.I will seriously visit Herrin-Gear again in the future for my car buying and automotive services made pleasant. Thank you Justin for the Excellent service.I strongly recommend Herrin-Gear, you will enjoy dealing with Justin McFarland and get a great deal!He is fantastic, prompt, knowledgeable and eager to provide assistance with your automotive needs.

Jerry is WONDERFUL!!! Mr. Ayers is very nice and helpful too!!! Thanks for wonderful service, and keep up the good work!!!

My service advisor Randy is always accommodative when I need something some done quickly due to my frequent travel schedule. Service is done right, on time and priced fairly.

Convenient, clean and professional!Great Service !

Tricia is very sweet and went above and beyond!

Justin McFarland was my salesperson and he made my entire car buying experience a pleasant one. I was greeted with professionalism and courtesy. I’m very pleased with my purchase and I highly recommend anyone that’s seeking to purchase a new vehicle to visit Herrin Gear and ask for Justin McFarland.

I am out of town on vacation and my battery went dead. It was not a problem. I called Herrin-Gear Infiniti stressed to the point of no return. I was told to bring my SUV in and the service team was phenomenal. An amazing team of service personnel.

If I could rate 0 star, I would. Appointments mean nothing here, staff will treat you inappropriately if you look young. I needed a 5 minute diagnostic and they did nothing for 3 days. I had to complain and ask for the general manager just to get simple test done. Service advisor not knowledgeable. Do not honor appointments and will admit that appointments mean nothing to your face.

Herrin-Gears service department not only fixed what was broken on my vehicle, but they also went the extra mile by washing and vacuuming the interior. James and Heather took away the guesswork by keeping me informed throughout the process.

My salesman Keith was very knowledgeable what was I was most thrill about is that he approached us when you had salesman saw us get out our vehicle but stood still. Everyone is important if you just acknowledged someone. Keith made the entire deal comfortable. Anyone say buy car around me will get one of his cards. THANKS Keith

A great car-buying experience. I highly recommend the team at Herrin-Gear. Not from Jackson? Not a problem! They have great delivery service. Never sit around waiting in a dealership to sign paperwork again! I had the pleasure of doing it all from my kitchen table. They are attentive and service-minded. Great follow up after the sale to ensure my needs were met and any questions were answered. Thanks Herrin-Gear!

Fast service for no appointment! Service staff is always friendly and wonderful! They have taken wonderful care of my g35, and now my g37s and soon the new Q60 :) Also the sales staff and sales managers are great as well, although I didn’t buy my last infinity from them , the set me on the right track to find the exact car I was looking for , they let the sale go to insure I was happy with the car I chose!! This infinity owner will definitely be a repeat customer! Thank you to all the staff of Herrin-Gear Infinity!!

I recommend Justin McFarland he was very knowledgeable and helpful

This was my first visit to this dealership and my last! I bought my vehicle in Little Rock Arkansas and usually take my QX60 for service to the Benton Dealership. Where I always get excellent service from a very friendly and courteous staff. But I took it to Jackson this time because my daughter lives there. I was not greeted at the entrance; I had to find someone to wait on me. I didn’t have to wait long for my vehicle to get serviced, but they didn’t vacuum and wash my vehicle. They asked me questioned that gave me the impression that since I didn’t buy my vehicle there I should maybe take it for servicing where I bought it. Which I will gladly do in the future.

Outstanding service !! Friendly staff.. we were evacuating from the hurricane and ended up in Jackson Mississippi. Our car battery died three times . The dealership took us without any appointments made sure we got serviced right away, and replaced the battery. Great group for people !! Thank you !!

Excellent customer service! Tricia gave me a quote on my rear brakes service and answered all my questions. I needed to go back to work so Tiffany drove me to work in Gludstadt and picked me up later to pick up my car! Thank you Tiffany, Tricia, and James! Definitely recommend this place for service on all Infiniti vehicles!

GREAT GREAT GREAT!!!!.. The BEST Car buying experience ever.... Mr Justin McFarland and Antonio Chambers were very easy to work with, They work very well independently or collaboratively. Justin and Antoino exceeds the expectations in the role of a sales associate. They both adapt to ever-changing clients demands and works effectively under pressure while maintaining a positive attitude. Thank you guys for everything you did to help me with my purchase!!!.. I LOVE My QX80...

Great experience, very honest and helpful people.

The service team was wonderful. They had me a loaner vehicle so I could run my errands and they had my truck ready within two hours

If I could give less than 1 star I would. I will never own another Infiniti just so I never have to deal with this service department again. I took my car here on Saturday, October 26 to have a water leak found and fixed. Service lady calls me and tells me they originally think its coming from the bottom of the windshield. A day later she calls me and tells me the sunroof drains need to be replaced and that they would replace the sunroof drains and clean AND dry the carpet for a large fee. We agreed ONLY because they said they were getting the carpet back to normal, before the leak and before the mildew smell. Go to pick my car up on Friday, November 1. They try to charge me $200 than we were originally told. I declined to pay so they fixed the bill. Then went to get in my car and the carpets were still soaked, havent even been touched and the car smelt like mildew still. They put me in a loaner until Thursday November 7 when they brought my car to me at work with STILL wet carpets and smelling like mildew and a dashboard that had been carelessly taken out and put back in. I immediately left work to go and talk to the general manager who pulled the service manager in and ultimately told me that they did not touch the dashboard and never said they would dry and clean the carpets. After going back and forth the service manager first offers me half off a detailing job, I decline because why would I give these people anymore money? Then he offers me a free detailing job and says that someone would pick my car up first thing Friday morning November 8. My car got picked up Friday afternoon at 4:00 and I didnt get it back until this past Saturday November 16. My carpets are dry and clean again but my dashboard is unfixable. Corporate offered me free maintenance and oil changes for a year and I declined because I literally want nothing to do with this service department ever again. They are the rudest, shadiest group of individuals I have ever dealt with and no amount of free oil changes or whatever could ever possess me to take ANY of my vehicles there again.

The experience is almost always pleasant at Herrin-Gear Infiniti. They provide snacks and complimentary beverages while you wait for your car to get serviced. Mr. Jerry goes above and beyond to meet the needs of not just one customer but all his customers. I highly recommend this place for any Infiniti owners you wont be disappointed.

The service department needs a lot of work. I arrived at 9:45 for an oil change. The employee stated that it would be an hour or two wait. At the second hour I went to the desk to check on the status and she said, I told you two or three hours which isn’t what she said before. A few people came in after me and left before me and they received only oil changes as well. One lady sitting beside me said, they always call ahead. But each time I call ahead I am told to just come on in, you can’t make an appointment for an oil change.

Real good service.

At the time I was in the market for a particular car, Infiniti Q70L 5.6. Herrin Gear Infiniti did not have one. Justin told me that that particular car is hard to find. Justin and I stayed in contact with each other for 3 months looking for a Q70L 5.6. He never pressured me, not once. I was in Japan when they finally got a Q70L on the lot. He did everything I asked to ensure that I would get a chance to test drive and eventually buy the car. After the test drive, I noticed a couple things wrongs, Justin offered to have it taken care of before I picked the car up and when I did pick the car up, everything was A1. Thanks to Justin and the Herrin Gear team for GREAT customer service!

Since the new service manager has come aboard, service is at the highest level I’ve seen. Great job.

Great experience with superb customer service

This has to be the best buying experience that Ive had when buying a car. No pushy or high pressure sales from this dealership. Dana even sent me info on the SUV on her day off and was happy to accommodate my needs. Dana had all the paper work ready to go the next day and contacted my bank for me. I live in Birmingham and they even delivered it to my front door - white glove service.Price is important and so is great service - and you will get both at Herrin-Gear Infiniti!Thanks again to Dana

First of all I would like to say my service representative Trish was excellent she did her absolute best to offer the best experience for me. However, the amount of time my car was in the shop was far to long. I dropped the car off at the beginning of December but did not see it again until mid January. I was told the driver side axle was bent and the CV join needed to be replaced. I had to bring it back a few times to completly resolve the issue. Although the amount of time spent on the initial issue was far to long the subsequent repairs were done in a timely manner. The car drives perfectly fine now. Again, the best part of my experience was the staffs amazing custiomer service. I would recommend anyone with issues with their Infiniti to take it directly to Trish she will do her best to help you out.Edit:I am editing my former review because of what happened today. I wanted to be sure I added a start and wish I could add 5 more stars for this. I was in a bind after getting tires at another place. The tire place had misaligned the vehicle and I brought it back to the other tire place. Well they somehow shook the battery loose from its hanger. If you have an Infiniti you will know this causes the vehicle to not start. Well, they jumped it and of course the radio went out and a few other things. Well I called Infiniti in a panic because I really needed the car for tomorrow and the rest of the week. Simone stayed late to fix it for me. They are a great bunch in the service department. Even after I leave Jackson I’m coming here to get my vehicle serviced. I only trust them.

We drove over 400 miles for this car. The car and price is what brought us here. However, it turned out to be the most pleasant car purchased I can ever remember. I really like the people. So many dealers try to pull something on you. These folks were above board and honest from start to finish.

The service department and staff are amazing. The wait time wasn’t long at all and everyone made the visit very pleasurable and easy!

Great service led to another great purchase:My wifes stellar experience at Herrin-Gear Infiniti Service left her adamant that we return when it became time to purchase another vehicle. That day came today, and after a lot of research, we got a great deal, and were treated more than fairly. Everyone we dealt with had great customer service skills, from Keith, our salesman to Alan, the pre-owned sales manager who gave us a great trade-in value, and Tim, who assisted us with all the paperwork. In and out in about an hour! And well be back when its time to purchase the next vehicle.

Very poor service dept. I have purchased 2 cars from this dealership and have always had difficulties with the service dept. I recently tried to call to set up an appointment and could not get in touch with anyone. The call just kept going to a voicemail and no one ever called me back. I am in the market to purchase my 3rd Infiniti now and will be using a different dealership due to this.

I was there only to work on their doors, but they seem to be nice folks. Offered snacks and drinks to our crew. Not an uppity staff like some dealerships I have had to do repairs for.

Fantastic service! Caring and knowledgable employees. Thank you, RANDY!

Poor service from service department. I took our lease here after hearing noise on my new Infiniti. Firstly I wasn’t greeted kindly and I sit 2+ hours which was fine because I was getting a problem fixed but then people that came in after me were being called and told their vehicle was ready which was fine because they may have had a less tedious service done. After waiting patiently 2+ hours a different rep came out and said that they hadn’t got to the car yet and needed more time and that I needed to ride with a mechanic to show them what problem I’m experiencing. After consenting to ride with someone the rep left and stated she was going to get someone and came back and said that she was misinformed that they heard the noise and can’t figure out what was going on and that they needed more time with it. I then asked for a loaner and rep stated I couldn’t get a loaner because we have a lease. I said ok and called someone to pick me up then my husband called the actual Nissan Lease Company and they said to bring it to them and they’d provide a loaner. I went back and talked to the front desk lady which rudely answered the phone while I was mid sentence...eventually I spoke with the rep that serviced me initially and they said that they can provide a loaner but I have to schedule an appointment. I got my car and left. Good service is being kind and surely not misleading your customer and being aware that the customer time is valuable and they need to be informed of other options before sitting 2+ hours to be told we haven’t done anything yet but we need more time. Please be kind and inform the customer correctly and inform them of any options and timing before having them wait a lifetime for nothing.

Working with Herrin-Gear Infiniti was a great experience. Since I lived over 2 hours away from the dealership, I did everything through phone and/or email. and text. Justin, my sales representative, was very prompt in answering any all all questions and was very patient with me. I never felt pushed to make a decision unless it was on my time frame. The plus for this dealership over the others I was looking at ( that were much closer to me in distance), was that Herrin-Gear offered to remote appraise my vehicle and the added plus is that they offered to deliver my vehicle to me and then pick up my trade in! How nice it was that I did not have to spend time to go to a dealership and experience the pain of waiting around for hours. It fit my busy life schedule to just pick the vehicle I wanted and have it delivered straight to my driveway. Great experience and will definitely use Herrin-Gear again. Thanks Justin and Kyle.Bonnie

Great service. Initially I visited Infiniti of Memphis and they treated me like they were doing me a favor to show me their cars. I purchased my QX80 at Herrin Gear and I was happy with the treatment by the sale force and the manager.

I took my SUV in for service this past Monday and had an extremely pleasing experience. My service advisor Randy Walker was polite and helpful. As I only needed an oil change, Randy had the shuttle service take me to work. The shuttle driver arrived so quickly that I didnt even have to time to finish making a cup of coffee (complimentary in the waiting area). When the work was completed and being washed, he called to see if I needed the shuttle to pick me up as well. In addition to Randy, the other service advisors were helpful in making sure that I was quickly helped when I arrived to drop off my truck and when I returned to pick it up. Overall, a first-rate experience.

Wonderful place to buy use or new vehicle

We pulled in for our appointment on our QX56and were greeted promptly. Our service engine soon light was on so they invited us to wait in their really nice waiting room while they quickly assessed the problem. Maybe 20 minutes later we were informed that we would have to leave the vehicle for a few days while they ordered the correct parts as it was a big job. They immediately pulled our vehicle back into the covered bay and allowed us to get our belongings out and had a brand-new G50 sitting right next to it for us to use. We were on our way within 30 to 45 minutes hassle free. They actually called us a day early letting us know the vehicle was ready! When we got back to the dealership we pulled into the bay and were immediately recognized and greeted and our car was pulled right up. It has run like a champ! My wife and I decided based on this level of service that we were buying our next QX80 from Herrin Gear for sure. What a lot of dealerships dont understand is that you can put all the money in the world into the sales end of the dealership but the service end can sell cars for you just as easy. If you have a bad experience in their service department why would you want to go buy a vehicle from the sales department? I realize this is a premium service department because I had a BMW and encountered similar treatment at the BMW dealership but it is still very important to focus on service and not slip when customers are paying a premium price for a vehicle. Herrin Gear understands that and clearly demonstrated it with us.

The best service in the world! Such pleasant salespeople. Easiest process Ive experienced while buying a car. I will definitely recommend them to friends and family.

I went here a couple weeks ago with an appointment to fix my brakes (roaters and fluid) I sat there for almost 5 hours and finally when it was time for me the leave they told me that I need my wiper blades replaced which I already knew but I went somewhere else to get those and I was told from another dealer that it looks like my brake fluid hasn’t even been touched after I just paid Infiniti $$$$ to fix my car I find out that I paid them for nothing I’m highly disappointed that $450 went down the drain they will not get my service ever again

These people really care. We bought a Infiniti from a different car dealership that would not give us a lock lug tool nor could they take them off. Pulled into Herrin Gear Infiniti on our way back home and they were so helpful. They took the lugs off and were pleasant to be around. Grsat experience. Well be back!!!