Allen, Rich, and the entire staff at Hiley Mazda of Hurst were amazing. My wife and I went in looking to get a small SUV to replace her 15+ year old car. We recently had a baby and wanted something reliable and safe. They helped us find a car she liked, explained every bit of technology, and took great care of us the entire time. We never felt any pressure to buy and everyone was very upfront with us about everything. They called dealerships all over Texas and Oklahoma looking for the color combination we were initially interested in and went above and beyond to help us find the right vehicle. We enjoyed our experience so much that we ended up leaving with two cars. They have definitely earned customers for life.

Very professional and attentive service beginning to end. My salesman was Bruce Carlton and he was FANTASTIC!! to work with. His attention to details were amazing and he really listened to what I had to say and addressed ALL of my concerns. My finance guy, Joe Sabin was awesome as well an extremely thorough which I loved!! I was in good hands and would buy there again!!

Hiley Mazda of Hurst did an outstanding job of getting us in and out for buying the new CX-5. Bruce (sales) and Joe (finance) made this an easy experience!

I usually dont write reviews, but I felt compelled to this time. I had nothing but a positive experience at Hiley Mazda of Hurst when purchasing my new vehicle and couldnt be more satisfied. Its a good place, well organized, great staff (who are very, very patient), and an easy process. Not once did we feel pressured in any way to do anything, rather, we had plenty of time to explore, think, and talk about our options. I highly recommend scheduling a test drive, it cant hurt, and you might just leave with a new car :)Additionally, huge shout out to Rich Longworth. He is fantastic, and Im glad he was the one to take care of us. Hes very kind, personable, patient, and also tries to keep your best interest in mind, which we really appreciated. Definitely do request for Rich as your salesman, you cant go wrong.

The entire car buying experience from Hiley Mazda of Hurst was incredible and I would ABSOLUTELY purchase another car from them. The atmosphere was super relaxed and friendly, the employees seemed happy and collegial with each other. Clay was so hard working and sincere, patient and honest. Ishaan (the financed guy, apologies for the spelling?) was also incredibly calm, patient, kind -- honestly truly unbelievable. We got an amazing deal, as they were able to price match another competing dealership.I gotta say, the idea of having to buy another car for me came as an extremely daunting task -- I was putting it off for as long as possible just because of the mental gymnastics I was putting myself through and my prior experiences. But, I love Mazda, I love my new CX-5, and would HILEY (highly) recommend the folks at Hiley Hurst to sell you your next car!

Rich is the best car salesman we have ever dealt with. As others have said, he is laidback, completely pressure-free, and very knowledgeable about the cars he sells. The whole process was easy and not stressful at all. We left with a beautiful car and a great experience buying it. I wholeheartedly recommend this place.

Clay Fuchs at Hiley Mazda was great and such a nice guy! He returned calls promptly and located the exact car I wanted during these crazy times with car shortages. It was barely unloaded off the truck and he let me know as soon as he saw it! We purchased it that day. This is my third CX9 and second from Hiley Hurst. Terrific experience and totally smooth transaction. If you are in the Mazda market- go see Clay Fuchs!

Having purchased and leased cars for over 50 years, I am happy to report that I completed what may have been the most pleasant and professional lease deal with Rich Longworth at Hiley yesterday. Rich and I discussed my needs, price points, and with no pressure Rich and his manager worked out a deal that fit my needs perfectly. Rich has been with Hiley for 10 years and his experience, attention to detail, and a strong commitment to customer service was First Class. This is my second vehicle from Hiley and I strongly suspect there will be a third down the road a piece. My thanks to John and the Hiley Team for a job well done.

Clayton and the staff around him were very professional and helpful in the car buying experience. Things went fast and without issues. Thanks a lot

I have never financed a car Leo Valenzuela said he has worked with worst lol. I did not want to go there and waste my time, but he went over and above and beyond and at the end of the day I drove away. Thank you 😊

Clay was knowledgeable, polite, helpful and a delight to work with! Did most of the negotiation on my phone. I got the best price available on the lease of my new CX 30 Turbo Premium.

Recently purchased a new car with Clay Fuchs and couldnt have been happier. Great customer service, answering all my many questions, very upfront and a pleasant guy. Will refer relatives and friends when the time arises.

Very satisfied with the customer service that I received from Brennan C; thanks to him I would recommend this dealer to my family and friends.Also, I am very happy with my purchase of my CX5 AWD Turbo in the Carbon Edition trim.Would not hesitate to go to this dealer again.

Thank you for accommodating my way of buying a car and not trying to strong arm me into some pre-scripted process or song and dance. Floyd Miller gave me a fair, honest price right out of the gate and worked hard to win my business.

My husband and I were trying to get information for a 2021 carbon edition Mazda 6, but unfortunately we realized that this dealership is price gauging with the way that the market is going. We wanted to get three accessories removed from the vehicle a total of about 500.00 dollars due to the over price of the accessories because they are already installed on the vehicle . I know that any accessories ordered on a Mazda can be installed or removed. As well when ordering online accessories prices are reasonable not as they price at this dealership. The sales representative that we talked to is Brennan Champagne, he told us because of the market they weren’t willing to work with customers requests only sold as is to their pricing. Was also told because of the limitation on vehicles that it would not matter if they sold it to us or not that it will sell eventually. I wouldn’t recommend doing business with a price gauging, shady dealership like this that isn’t willing to work or care about the customers needs.

Rich at Hiley Mazda was awesome! He was laid back and didn’t pressure us at all. We knew what we wanted and he made it super easy and painless!

I dont often write reviews, but Rich is seriously one of the best humans ever. He was SO incredibly helpful and answered ALL of my questions (and I had a lot lol). This was my first time buying a car and he really walked me through so much of the process and made sure I understood it all. I cannot recommend him enough!!! Ask for him! Hes so personable and kind and I cant imagine having a better experience! He wants to make sure that you feel comfortable and happy with your purchase and he makes sure to give out his contact info so youre able to ask questions in the future! the very very best!

Brennan was amazing—friendly, down to Earth, and extremely knowledgeable! His customer service was refreshing, and it was clear he customizes the experience for each customer. It started pouring just as we pulled up, and he actually brought us umbrellas! We watched him literally running around taking care of multiple customers, and he made sure we always felt like a priority. Ask for Brennan!

First off, Rich Longworth is the best Salesman we have ever worked with. We got the car we wanted, the price we wanted and the terms we were looking for all while being treated like family by this amazing group at Hiley Mazda of Hurst. We have been to a ton of dealerships, but havent been a repeat customer at any of them. We will definitely come back to Hiley Mazda for every future car purchases. From Rich, to Luke and David, this was, by far, our best experience ever. Thank you to all of you for such an amazing experience in getting my Husband the car hes always wanted! ❤

Its my pleasure to write a review about my experience at your dealership. Rich, the Internet Manager, and Brian in Finance were so pleasant to work with. Based on my experience buying from a dealer 20 years ago, I was fearing the worst, but I have not a single complaint. Thanks for a great and stress-free experience!

We had a great experience with Clay. It was smooth and easy dealing with the company. The surprise delivery for our daughter was even better! And...all this through online!!! Clay sent us a walk through video of the SUV we wanted and although we had already test driven the car and knew we liked it, Clay was not pushy or overbearing. I highly recommend Hiley Mazda!!

Great experience with everyone at this dealership. Thank you to Clay Fuchs for sending me a video of my vehicle and answering my texts after the purchase! Go see Clay!

Excellent car buying experience with Brennan, our sales person. He was very informative, patient and professional. He shared all the features on the car and walked us through how to get the most out of our CX-9. Our experience with Ishan, the finance representative was equally awesome. We had lots of questions about financing (lease/buy), he answered our questions and gave us options.

Brennan Champagne was my salesman, he did a excellent job. He answered ALL my questions and showed me several car in until I found one I really liked, his patience and attentiveness was the reason I bought from this dealership. If I ever need another car that’s the first place I’ll stop and if he still works there it’ll be the last

Rich Longworth has been my car guy since 2013 at Hiley Mazda. He is knowledgeable and values his customers. I recently upgraded my Mazda CX-5 June 21, 2021 and had a great experience! I told Rich what I was looking for and he made it happen! Best experience buying cars has been with Rich!

I was on a trip and needed to purchase a car because my son totaled the car we were in backing it into a ditch. The next day I found the used car I wanted online, called to confirm it was available, drove an hour and a half and purchased the car from Hiley Mazda of Hurst. While driving back to my home in Colorado, the battery went dead. I opened the hood and the covers were off the battery terminals. I must assume they were charging the battery and neglected to tell me. Today, I looked at my purchase contract in detail and found that they added a vehicle service contract without telling me the cost. My fault. DONT TRUST WHAT THEY SAY. Get an independent check of the vehicle and read your contract.

We’ve been looking to trade out of our sedan and into a SUV for a while now. Visited Hiley Mazda yesterday and couldn’t be happier with our experience! Floyd was our sales guy and he was so nice and really made us feel welcomed! We didn’t feel pressured to purchase and Floyd was very knowledgeable and answered all of our questions. We purchased a 2021 CX-5 and the whole process from beginning to end was a great one! Happy to be back in a Mazda and I would recommend anyone looking to buy a car to check Hiley Mazda out!

Brennan Champagne was my salesman, he did an amazing job and provided alot of help when it came to getting my first car. He was able to answer all of my questions. I highly recommend Mazda of Hurst and Brennan Champagne if youre looking into getting a new or used car.

Worked with Clay Fuchs. Very knowledgeable, answered questions, but no pressure. I test drove on Tuesday and purchased a similar car on Thursday. Large inventory so I was able to get color and options I wanted. Financing very easy and informative. Very pleasant process.

Came here multiple times to test drive different trim levels of the Cx5. Brennan was super helpful, polite, and courteous every time, and he didnt at all make me feel rushed or pressured like some car salesman can be. It was a great experience and I would definitely recommend working with Brennan if you can; hell take care of you.

Went through the used car section. Guy said he could help me out by driving my car to my house if I could drive him back after purchasing another car. Two days later, after buying a car, he called to say he couldn’t, but would give someone gas money. Conveniently forgot until I asked after i showed up and was about to leave. He didn’t have any cash on him and asked a coworker to borrow it and the coworker said “are you serious?” (not realizing i was standing there). Then had to go to Toyota to get a wheel lock tool. Thankfully I wasn’t stranded somewhere without it.

I went in looking to purchase a new CX-9 Grand Touring Edition today. I arrived a was looking around the CX-9 sitting outside for a little but and was never approached by a salesman. SO I went inside and was looking around another CX-9 and finally went to the front desk and asked if there were any sales people available. The young lady called for a sales person over the intercom and assured me that someone would be right there. I waited and waited and finally after several minutes still nobody to assist me. I turned and looked at the young lady and said Oh well their loss and walked out. I would never recommend this dealership.

Super easy car buying experience. I am an out of state buyer and Leo was great with the communication and transparency throughout the process. Came to the dealership to square away details and was off the lot fairly quickly. Definitely recommend this team.

David Abad helped me make my first big purchase on my own. He was kind and thorough with helping me with all of my questions. After my Mazda 3 hatchback saved my husbands life after getting t-boned I knew we had to get another Mazda. The team at Hiley Hurst has always been nothing short of great. I only wish we wouldve gotten the Mazda loyalty for my new CX-3 but I highly recommend this team any day of the week.

This has been the absolute best car buying experience I have ever had at a dealership. Clay Fuchs was kind courteous and so accommodating. I reached out to 3 other dealerships and their helpfulness or lack of interest really turned me off but when I spoke to Clay he really stole the show. As head of an IT support department for 15 years I know customer support and Clay by far exceeded that. He helped me purchase my perfect car a Red CX-5 Touring. Drove it to my home mask on test drove, went back and delivered it to me I couldnt have asked for more. Thanks again Clay

Clay Fuchs was awesome at answering my myriad of questions and helping me find the right vehicle. The service department is great too and I love the clear bra on my car!

These are the most honest people I ever met at any car dealership. They listen to you and do not try to push anything on you. You are in control. This is the second Mazda we purchased here in less than a year. Our favorite salesman is Rich Longworth. Never pushy and always has your best interest. We highly recommend Hiley Mazda of Hurst for your next car purchase.

We Contacted Hurst on a Wednesday (out of town buyers) Drove out the Saturday the car was everything they said it was made the purchase. Leo and his staff made this an easy transaction THANKS

We had amazing experience at Hiley Mazda! Our salespersonBruce was friendly, knowledgeable and most importantly, NOT pushy! He listened to our needs and found a way to get us what we wanted.We had such good experience we went back the next day and bought a second car!

Clay Fuchs did everything right for us during the purchase of our new Mazda. Clay didn’t try to “sell us a car;” rather, he helped us “buy one.” There is a tremendous difference that too few salespeople understand. Everyone we dealt with was pleasant and helpful.

We had a great experience purchasing a new Mazda CX-30. Our sale representative, Brennan Champagne, has guided us in our purchase with great help.Definitely a place and a way of working that we will recommend.Thanks again.

AMAZING SERVICE AND SUPPORT DURING THE PROCESS, CLAY IN SALES WAS THE BEST...!!

I am in the market to buy a new car for my daughter. I never owned a Mazda and was looking to buy The CX5. Trying to make a deal over the internet I was working with Clay Fuchs. Just like every other car I have purchased, I have never paid msrp. So I made him an offer. I received an email back from him not expecting his response. It was very condescending and unprofessional. I will post the screen shot of his response below. I wrote him back stating all I needed was a simple yes or no. With all that being said, the crisis will end and you want to be able to price gouge anymore. Then you will need customers like me to buy a car.Not saying all of Hiley Mazda customer service is bad, but what a terrible first experience.MichaelMichael

I just bought a Ford F-150, Very nice truck. Sales staff was very friendly and helpful. Took a long time to get out of the dealership as the finance department was backed up. They did compensate me with a full tank of gas so that was appreciated. My overall experience was positive.

Purchased my mazda cx-3 and now cx-5 at hurst mazda, and It’s always been a pleasant and smooth experience. If you’re looking into buying a new car, ask for rich, he’s very responsive and will help you throughout the process.

I purchased a CX-5 from Brennan Champagne at Hiley Mazda of Hurst. He knew more about the cars he was selling than any other salesperson that I have previously worked with. He was very straightforward, works hard to get you the vehicle you want at the right price and provided an overall great experience when purchasing a new vehicle. I highly recommend doing business with him at Hiley Mazda of Hurst.

First off let me say that I would NOT have purchased this car without the courtesy, diligence and salesmanship of Brennan Champagne. He went above and beyond to make this an informed and enjoyable purchase experience for me. Brennan contacted me online, by phone, and text. He followed up, provided me information about the car, even a full video walkthrough of the car. Invited me to the dealership for a test drive. Helped me understand the unique features of the car and then gracefully handed me over to Charlie Ho in finance. After the purchase experience with Charlie which was also friendly, no pressure, and fairly efficient, I was placed back with Brennan who wrapped up with getting me into my new car and giving my some onboarding before sending me off. Brennan also followed up post sale just to see how my buying and driving experience was going. I will say it again. This sale would not have happened without him. I had a Mazda CX3 which I purchased from Hiley Mazda. And I did have a great purchase experience with the first car as well. I had received the trade in offer but I would not have followed through with the purchase without that added customer experience. This is my new Mazda 3 Hatchback and my fab salesman Brennan. Thanks again to Brennan! I would refer any friend or family member to Hiley Mazda and to work with Brennan Champagne and Charlie Ho based on this buying experience.

I bought a 2021 Miata rf gt from Hiley mazda. Salesmen Clay and Finance Manager Joe were great. They responded to emails quickly and were able to answer all the questions i had. I would highly recommend Hiley Mazda

Great experience with salesperson and sales manager! They really make sure you are happy with your purchase and try to get what you want!

Great place to buy a car!!! I had the best saleswoman in the world and I wish the rest of the car world had people just like her. Ask for Nikki Dyer if you stop at this dealership. My experience was so good that I stop by to see her and she always makes me feel like a close friend even a year later. I appreciate her so much!!! Look at the bow that she put on my car...

Clay Fuchs was my sales associate and he had my back 100%. Great experience, great service and he was honest and upfront. Would recommend to friends and family. 10/10

Ask for Brennan Champagne! Knowledgeable, thorough, a great listener and salesperson! He truly took the time to show me every car I wanted to see, explain each and every detail and give me the time I needed to make the best decision. Once I completed the buying process, he stayed late to teach me the features of the car, making sure I had a safe drive home. He also provided amazing tutorial videos via email! I cannot say enough about this buying experience. This is the first time I’ve felt empowered to make the right decision I my car purchase without any pressure or negativity. This is the the way car buying should be. Go see Brennen at Mazda of Hurst!

This was the third car purchase in my lifetime and was the best purchase experience thus far. Not only are we happy with our new car but more so with the purchase experience.The sales process was so smooth and credit for it entirely goes to Rich Longworth at Hiley Mazda. He was very personable, trustworthy and lived up to his commitments.He really worked to earn our business without being pushy at all and did not play the usual sales games.The customer service was really par excellence.I have already recommended my family/friends to consider him if they plan to buy a new Mazda and i highly recommend you to consider buying from Rich as well.

We had a smooth and painless experience purchasing a new car here. Rich Longworth was great throughout the process with zero pressure . I could not recommend working with Rick or Hiley Mazda enough. Theyll take care of you!

Great experience here. I worked with Clay Fuchs. He was very responsive, respectful, and not pushy at all. He made buying a car low stress and made sure to answer all of my questions.

If you are in the market for a new Mazda, look no further than Hiley Mazda of Hurst and ask for Bruce Carlton. This is my 4th Mazda to purchase from this store and I couldnt be happier! Not only is Bruce one of the most genuine people Ive ever met, he also knows everything there is to know about Mazdas. Bruce had the car I was interested in ready for me when I arrived and brought me up to speed on the newest updates to the 2020 Mazda3 -- and I wasnt disappointed. Bruce made the whole process fast and efficient and also a big thanks to the desk manager Luke Thurman. Thank you guys---this wasnt my first and wont be my last purchase from Hiley. I love my new 2020 Machine Gray Select Preferred Mazda3!--Morgan C.

We worked with Clay to get my Mazda CX-5 and it was the best car-buying experience that we had! We lived a bit far from the dealership but were able to come to an agreement over email. When we showed up to see the car, he honored our price and played no games in the process. It was straightforward and no-nonsense and we were able to take care of the deal in two hours. Would highly recommend this dealership if you’re looking to purchase a car without all the hassle!

Thank you, once again for a quick, painless, awesome Mazda buying experience! This was my 3rd time buying from Hiley and I will again. I love my Mazda CX5, and it makes the 6th Mazda I have owned. Clay Fuchs and the team at the Hurst store really know there business and treat their customers like royalty. Highly recommend!

We dealt with super laid back Rich; very attentive and knowledge. No hidden sales games at all. Just real people! This place defies the stereotype. Awesome buying experience and price. We got the all- new Mazda 3 Preferred because it drives like a German car with the interior and reliability of a new Lexus. Whisper quiet inside on the hwy with all the new driving safety features.

Terrible service. Charged me $87.40 for an oil change and tire rotation. Hiley Mazda didnt do the tire rotation. I had to call them after I drove 10 miles to take care of something when I noticed my newest tire that was replaced because of a blowout was still in the same place. They asked me to bring it in, so I drove back 10 miles only to have them completely botch the tire rotation. I gave up. This is a certified Mazda service center and they dont know that on a front wheel drive car, the front tires go straight back and the rear tires cross each other to the opposite sides of the vehicle as they go forward. Nope, not at Hiley Mazda of Hurst. Their certified technician put the newest tire which was on the rear drivers side to the front drivers side when it should have been placed in the front passenger side. Completely unprofessional. I will not be returning. I will driver further if I have to instead of having my car serviced here again. I dont even trust the oil change they did the service was so bad. Who knows if they put synthetic oil in the car as advertised. There was oil on my engine cover too. Unbelievable!!! One and done.

I have been a long time Mazda driver, and when I began looking for a new car I started at the dealership where I took my car for services. As nice as they were, I dont feel like the interest level was there to sell me a car. I submitted an online inquiry about the car I wanted and Clay Fuchs at Hiley of Hurst was very up front about everything I asked for. Ie: what the total out the door cost would be, including add ons and other fees. I felt comfortable knowing what to expect when I arrived at the dealership. (I went to a previous dealership as they told me an out the door price, but then began to get add ons which increased the price). Would def recommend Mazda of Hurst.

Darius is the man! Not only was he quick and detailed, he understood my situation of going through so much hassle already for a month and made the process AS SMOOTH AS POSSIBLE! 10/10 recommend! Go see Darius!!

Bought my very first brand new car with the help of Jeremy Williams and Bruce Carlton. These guys are the best and will help with anything you need. Bruce is very knowledgeable and knows his stuff especially the technology portion of vehicles. I love my new 2020 CX3!

It’s lovely to find out 2.5 years later after multiple issues costing thousands of dollars that Hiley doesn’t think it’s necessary to disclose when a used car has been in an accident. Do not buy from these people.

The service center was excellent, very communicative, friendly, and extremely helpful.

Excellent car buying experience!!! I scheduled a test drive for my preferred car. When I arrived at the dealership, the vehicle was parked right in front and ready for the test drive. Rich Longworth is a true sales professional and answered all of my questions during the drive. The buying experience the next day was smooth as silk. Everything went as planned and there was no high-pressure ... just an excellent professional performance by everyone involved at Hiley Mazda of Hurst. I would highly recommend this dealership to anyone considering purchasing a new Mazda. Very impressive!

I bought a new Mazda CX-5 in 2017. I have needed typical maintenance on my vehicle until end of 2019 and all of 2020 when my screen decided to have a mind of its own. I would be driving and it would decide to mute music, pause songs, hang up mid phone call - my internet searches collected it was called “ghost screen”. On multiple occasions I took it into Hiley and was told I needed a software update. The first time I was told I needed the update the service advisor (tall man with glasses - Incredibly rude) started the update before coming in to ask me if it was something I wanted because it did cost $90. When he came in to let me know what they thought the issue was and what the fix was I said the update was fine and I was okay with the price and he responded with - “good because I went ahead and had them start it before I came to talk to you”. Starting an update that costs $90 prior to asking a customer if that’s a cost they are prepared for? Not okay with me. I brought my car in 3-4 MORE times for the same issue because the update did not fix it. I was told “i needed a new part” (which cost me a good amount of money) or “I needed a software update”. the issue was never fixed. I recently went in for an oil change & again added this issue to my service request - once again no fix. I was told by one service member they would start the paperwork to get approval from my extended warranty to order another part - when I called back to check on this i found out that was actually CANCELLED without my knowledge or correspondence. At this point my patience was thin. I attempted to contact the manager of the service department to get some sort of answer. Instead I talked with the tall gray haired man in glasses that checks customers in & out. For 9 minutes I was asked (condescendingly) what i suggested to fix it, told they needed to diagnose the issue & I had to being my car backin, told that I sounded frustrated and he was just trying to help me. I asked if I could speak to someone who I felt like would listen to me & instead of finding another representative I was told “I’ve been on the phone with you for 9 minutes and I’ve been listening to you”. I then asked for the manager of the dealership & was told that he was the only one in the service department at the moment & he would need to take my number & call me back. I said I wanted to speak to someone else now & not later, I have been patient for over a year and a half. He then told me he couldn’t go & get anyone because he couldn’t leave the department - I’m assuming transferring the call wasn’t an option he was going to give me. I told him not to worry about it & I would just call back & ask the operator to transfer me. I spoke with a salesman who answer the DMs phone because the DM was out to lunch, he did listen to me & was as helpful as he could be. I spoke to him about the man in the service department & he knew exactly who i was talking about without me giving him a name or an identifying factors about him. I asked if he could relay the message to the DM about the customer service I experienced and he said he would. I’m sure he did relay the message but I have yet to hear from the DM.At this point I have contacted corporate who also gave me the run around because the dealership told them “I needed to bring it in to be diagnosed”. I STILL have yet to hear from anyone at Hiley or receive any sort of help/customer service I was told about & promised when I purchased this car from Hiley.I am currently sitting at Freeman Mazda in Irving and within 45 minutes of being here my service advisor has contacted my insurance company for me to get my current insurance card for my inspection (she also printed it out for me), her techs have diagnosed the issue FIRST TIME (I need a new control screen), and have updated me 3 or 4 times throughout. I write this in hopes MAYBE the owners of Hiley may like to know what is going on at their dealership and why they may be losing customers. A year & half to 2 years is far too long for a customer to be frustrated with an issue.

Horrible experience.Scheduled an appointment at 7:30 PM to look at a vehicle. When I arrived everything seemed fine sales rep Clayton was nice and showed us the vehicle. We then went on a test ride and it was great.We really loved the vehicle but when we got back to the dealership Clayton completely changed. We informed him we had our own financing to which he said that they work with our credit union all the time. We went inside to talk numbers and then we started being incredibly rushed into signing documents. We asked what is the out the door price of the vehicle? And he said that if we did a credit check and allowed them to beat our rate from our own financing then the price would be as advertised. If we did not allowed a credit check then the price would be higher.We then asked to have a minute to talk and Clayton said and I quote “ Hurry up we need to leave here” we decided to walk out at that point.Disgusting experience. It’s a shame. We were ready to buy the car. Maybe someone else will accept that kind of humiliation from an uneducated manager wannabe money hungry salesman. 🤷🏻

They always take great care of me

My experience was great. Rich Longworth was awesome and changed the way I felt about buying a car. I was dreading to work with a salesman, but he was great. He didnt hound us with phone calls or emails. He honored my wishes to not allow the dealership to run my credit (we financed through our credit union). It was an overall straight forward process working with him. I appreciate his laid back and personable approach. I WILL send anyone I know looking for a new car directly to him. My husband and I didnt care too much about finance asking us about three times for the warranty extension, but we get it. Other than that, it was a great experience.

Went to see Mazda 3 and CX-30. Brennan Champagne was great at showing both cars to my son. He was very knowledgeable about the cars and even went to extra effort to show my son a version of Mazda 3 with a Bose sound system. I appreciated that he was not pushy and did not BS us with anything. We did not end up buying a car but it was close. Maybe next time we get a Mazda from Hiley Mazda. Recommended.

Very easy buying a new car with them. Nothing hidden, quick in finance.

Pleasantly surprised that this dealership is very well organized.Our salesman - Rich Longworth - is very well versed in his product, very friendly, and very pleasant to work with. I highly recommend him if you are in the market for a Mazda branded vehicle.I will post a review regarding the Service Department right after we get our vehicle serviced. Im sure we wont be disappointed.

My experience of buying a new car at Hiley Mazda was simple and positive. Clay Fuchs did a great job of making the process easy and seamless. I recommend Hiley Mazda to anyone looking for a great new car buying experience.

Clay Fuchs was a pleasure to work. He made sure that I got the vehicle that really fit my needs. He spent a lot of time with me checking the inventory, colors and equipment to make sure we had it right.

We recently bought a Mazda CX-5 with the help of Jerry Sevier. He was such a delight to work with. It took us a couple of days to make the decision but throughout the process, he was very helpful and responsive to any of our questions. He even shot a few videos to explain the details after we left the store. As a seasoned Mazda driver himself, he knew the differences between trim levels and made our decision much easier. We would definitely recommend him to anyone who wants to buy a new car.

I had an excellent experience with the company. They helped me get in a vehicle and I was impressed with everyone’s knowledge.

Said I was approved and deal was done , went in and the financial manager said well the last job said you wasn’t working there. As I explained it to them I gave all check stubs so they can see constant employment . The financial manager said that the previous company said I didn’t work there anymore and I told him already I just gave all my stubs. He said well you said you make 110k and I said I do and probably more I make 47.50 with 12 hrs x3 and the other 52.50 with 12 hours x 3 and he then said well we can get you approved but it won’t be that BMW . He was very snappy and short . I think the customer service was awful and he should have been better communication

Typical scam dealership. After sitting down with finance manager to expedite paperwork, my wife and I were buttered up with the offer of “throwing in” 4 oil changes with the contract to make him appear so gracious. Only to find out at home, upon reviewing the contract that we were charged $400 for the 4 oil changes, which I would have never agreed to. So a year and a half later I’m trying to get my 3rd oil change only to find out the warranty ran out after 12 months. So with no one informing of this, I was expected to squeeze in 4 oil changes in 12 months using synthetic oil. GM wouldn’t return my phone call! Stay away from these crooks!!!

Clay was fantastic at easing the purchase process, sight unseen, from over 1000 Miles away. Definitely recommend purchasing from Clay at Hiley Mazda of Hurst.

Ok when they know you are buying a car, but if you go back for follow up services not so good. I bought 2 cars from this dealership. Not very impressed.

Had a very smooth and hassle-free experience at the dealership. Bruce Carlton was very knowledgeable, polite & worked with me to help me get the vehicle that I needed. I was still looking at options when I went in, but was extremely pleased and ended up making a purchase. Needed to get tinting done on the windows and they worked that in within the next working day, so great experience & extremely satisfying decision.

This was our second car buying experience here and it was even better than the first! Justin Sample and Joe Parker really listened to our needs and worked to get us a great deal! Mazda needs to start making trucks so I dont ever have to go anywhere else!

Great experience at Hiley Mazda of Hurst! Staff were all very welcoming and friendly. Rich Longworth handled the deal and provided an exceptional delivery experience. Recommend!

Really had a great car buying experience at Hiley Mazda with Darius. He works quickly and efficiently. We got a great trade in price and a good deal on a used car. If you dont want to spend all day playing the car buying game , go see Darius. He does not waste your time. I cannot give him high enough praise!!

Got a call from BRUCE CARLTON after looking at some Mazda on their website. after a day or two i went in and got a new 2020 cx-5. It was the smoothest experience I’ve ever had with a car dealership / car agent. He definitely made me feel valuable and exceeded my expectation. If any of you reading my comment needs a car be sure to call them and ask for BRUCE you won’t be disappointed. I will definitely get my future car from them!!

Morgan Cook was an incredible help in our quest for a second car. We told him at 8:15pm (when they closed at 9pm) that we were interested in a used CX-9 and he brought us to our new 2014 Mazda CX-9 with very low miles at a great price. He arranged for us to do an extended test drive over night and we came back the next day to sign the papers. He was great to work with and helped us through the entire process very easily.After Morgan detailed and delivered our new car, he went over and above our expectations and offered to clean up our existing 2012 CX-7 (@ 95k miles) with a car wash. When we returned to pick it up, he had cleaned up the inside and even polished the headlights so that they were no longer foggy. Overall, we had a great experience with him at Hiley Mazda of Hurst. I highly recommend it to you if you are looking for a new vehicle.

Rude salesman didnt get his name but will never take my wife there again

Had a great experience at Hiley Mazda in Hurst, especially with Brennan. He was great! Really knew the product and was a total professional throughout the experience. We purchased a CX-5 at an extremely fair price. Would definitely recommend them to anyone looking at Mazda’s.

Great sales experience. Clay was responsive and thorough.

Our salesman, Clay Fuchs, was a pleasure to work with. No pressure, ever.

Great service! Go see David Abad for a new car!

After a wreck, Rich and the guys at Hiley made it super easy to get me a brand new Mazda 3! We have been a Mazda family since 99 and Hiley has been my go to for a new car!

I recently purchased a vehicle from Hiley Mazda in Hurst. Clay in the sales department was great. He had the vehicle that I wanted ready so when I arrived my test drive was immediate. The sales process was quick and he didn’t play any games. Clay was nice a the whole process was simple and straightforward. I highly recommend buying a vehicle from Clay at Hiley Mazda in Hurst.

I worked with Morgan Cook and the experience was for the most part enjoyable. I do not like the car buying process but Morgan was willing to communicate with me the based on my personal preferences, he did not pressure me and did a good job making sure I was aware of all my options and choices. I got the car that I wanted at a price I was happy with. There were what felt like some last minute change to the price that Morgan was quick to address and correct. I felt NO buyers remorse after I drove off the lot :).

I just recently purchased a CX-5 from Hiley Mazda of Hurst and had such a great experience with Brennan. He was very knowledgeable, patient, and so easy to work with throughout my search. I came back to Hiley specifically because he always put my best interests first. In a highly competitive field, I value honesty and integrity. I appreciated this so much and am very happy with my new car.

Do not trust the sales guy, Robert or Finance Manager Joe. Dealership will take advantage and overcharge. Shady people.Do NOT trust these guys.Do your research before stepping foot at this dealership

I purchased a car from this place today, and really enjoyed the whole process! So I saw this reasonably priced certified pre-owned 2015 Mazda6 GT (Unbelievable vehicle btw! When it is time to renew, Ill upgrade to the newest Mazda6 GT!) and wanted to check it out. I had other make/models in my mind, which honestly I was more serious about. I just wanted to try a Mazda before I actually go and buy the car that I have been really planning to. You know, so that I just try. This awesome gentleman called Brennan Champagne helped me when I arrived at the dealership. He was so excited about explaining to me all the details about the car that I was impressed by how enthusiastic he is about what he is doing. I didnt feel that typical bad pressure you get from a typical car sales consultant at all. I test drove the vehicle, liked it, and when it came to talking business, Brennan and this other amazing gentleman called David helped me further -because the posted price was above my budget- marking down the price, which was already very reasonable for this amazing car. The final price was still a little above my max, but I purchased the car because Brennan made me realize that this car is way better that the other -more popular- cars that I was actually considering, and it was completely worth the final price they gave me. I arranged the financing, and when it came to the final signatures, this very helpful gentleman called Joe from finance division explained the warranty, financial details, etc. thoroughly to me, with again no pressure for me to buy any package he offered. Overall, I bought the car that I really liked, interacted with really really nice people, was not rushed and made feel bad, have no regret or complaint whatsoever. I rate this place and the three gentleman whom I mentioned above -especially Brennan!- with 6 stars out of 5! Will keep coming back for service/maintenance, and recommend this place to my friends. Thank you!!!

Shout out to Shannon for being the best Mazda parts specialist. Ive had the pleasure of interacting with him over the course of more than a decade for personal and professional part fulfillment. During this timeline he has educated me, continually ensured procurement of the correct part the first time, given inspiration through personal experience and others, set up an ABS diagnostic for my 88, and displayed genuine interest in my RX7s rebirth. With his knowledge the continuance of my RX7s rotary power braaaps the streets. Many thanks again to Shannon and the Hiley Mazda team.

A very good experience with the Pre-Owned & Finance Dept. Clayton and Brian were terrific.