The team is incredible in every aspect. Friendly, knowledgeable and always accommodating. I bring all of my vehicles here and each one is handles with care. 10/10!

I was pleasantly surprised by the service here. I got 4 new tires installed and a few days later discovered that all 4 tires were leaking. They got me back in as soon as I called and replaced all the valve stems free of charge. Thanks!!

Had a break line blow out on my truck. I’m from out of state and these guys got me back on the road the same day. Awesome customer service. They will send you a video of your inspection/estimate to physically show you the problems with your vehicle. They aren’t out trying to make an extra buck. Would totally 10/10 recommend them.

Great, the staff did a thorough job. Explained everything. Friendly and helpful folks!

Realized I was overdue for an oil change and rotate. Called to take a chance that they might be available that day. Not only did they get me in but got me in and out in about 30 min. Have used them before for tires, repairs etc and will continue to go back. Roger and his crew have always done a great job. I dont write many reviews but have to give credit where credit is due. Will definitely be back when the need arises. I think the techs name was Ryan. Great job as usual. Thanks guys!

Used Conrads alot but thus time they tried to sell us brakes when I really didnt need them.

Mike is very helpful and took the time to assess the problem withy truck, send a video of the proposed work and then doing a great quality job.

I had a set of tires put on my grandmothers car, she complained of a creaking noise mind you Conrad’s is the only people to have touched the wheels. They put the lug nuts on so tight I couldn’t get them off with a 4 way lug wrench. I used a 14 inch breaker bar and had to stand on the bar to break just one loose. I recommend they hire a new person and buy a torque wrench.

After installing a new battery, they informed me I would need a new alternator too, around $750, for my 4-yr-old car. I took it to my dealership, and no alternator was needed. Not a good way to earn trust or future business.

Let’s get one thing straight, most of us hate working on our own car. (If you aren’t a car enthusiast) With that set straight, Conrad’s does an amazing job at making you feel comfortable. Their waiting room is fun to wait in. I like to read and watch impatient costumers. This provides me with entertainment and further helps my insight in understanding humanity’s socialization. Conrad’s is a place that will not screw you over and are there to help you. Now if you have ever seen the hit Pixar movie Cars, then you would know how important car repair places are. I like knowing my car is in safe hands at Conrad’s

Just got new set of tires here today and they did an absolutely great job! I especially liked the inspection video they sent me on my phone to show me what stuff they were actually checking and what things really looked like. I feel like these guys are the kind of place I can trust with my car and will definitely be back here to buy my next set of tires. I may start coming here for other work as well.

My wife and I have been going here the past 5 years and we love it! Roger is the best. More recently, my wife went and got an oil change in her car. She is 6.5 months pregnant, and when she went to go pick it up they had the car parked and running right by the door so she didnt have to walk too far, she really loved that they went the extra mile!

Very happy with the service I received 👍

I really impressed with their service. Video of car inspection is really nice.

Service writer was very knowledgeable and quickly assessed our needs.

The guys are very patient, professional and helpful. They are understanding and dont pressure you into service. The lifetime tire service is awesome! Ill keep returning...Update: March 2019 - continue to get great service from the crew at Hudson Conrads. Fair prices for repairs and they just simply take care of customers. No reason to go anywhere else!

Very friendly staff, Ive had no problems with this location, video reviews of the work done on my car are sent to my provided number every time very useful. Update 2021 Ive had good service with them up in till recently when I started having problems with my transmission fluid and they topped it off, will not be returning to this location.

Very good service as always the techs are always very thorough

I must say, Im always impressed by the folks at Hudson Conrads. I frequently fix my own car because its more cost effective, but for certain things I cant figure out or dont have the tools for, I always go to Conrads.Special shout-out to Ron. Ron is super friendly, explains exactly whats wrong, lays out the options, and overall has excellent customer service.

I made an appointment for first thing on Saturday morning, and my car was taken back first thing. I received a video of what this issue was, which was not expected. The video was amazing and a great tool to show what needed to be done. The staff at the Hudson store is amazing, and they all have a teriffic sense of humor and seem to enjoy their work. I cannot tell you how much this puts the customers at ease. Professionalism and and humor show me the employees enjoy their jobs. I was promised a time and my car was ready at that time. Ive had work done at other places, but from now on it is only Conrads for me. Keep up the good work!

Conrad’s (Hudson, OH) has proven to be a trustworthy auto repair facility with excellent prices to boot! From our first interaction through final payment, my experience has been fantastic! None of the games that the other tire/repair shops play with attempted mark ups or add on sales on parts or services not needed! I truly appreciated the video text of the vehicle inspection and transparency associated with it, showing me each component being inspected and it’s current condition. Thank you for your honest service and business and top quality work!

Got me out of a bad flat situation. Great service!

Conrads solved the problem and didnt charge me bc it was a minor issue

Weve gone there several times and they are always courteous, helpful and the keep the waiting area clean. A couple of customers waiting werent as gracious (rudely playing videos on their phones so everyone else had to hear what they were watching), but that has nothing to do with Conrads!

Helped me out of a bad flat. Thanks!

NEVER done on time! I even drop it off the night before for an 8 am appointment. Theyve never once been done before 5pm. Call at 4pm and its the next one in. Well not bring our cars again.

My best experience with any auto repair/tire business. I got a great deal on an oil change, tires and some brake work. The prices beat the competition and the work was done as expected and on time. Ron was great to work with, will go back. Highly recommended. Thanks.

Ron was very friendly and helpful. He took the time to help me pick out tires and patiently answered all of my questions. I love the video they show you of services performed, as well as the diagnostic charts/results. Ive finally found a trustworthy car maintenance/repair place, and I will be back !

Excellent service with friendly staff. I got my tires here and a year later they cleaned my rims and check for leaks for free!!!

Excellent service at the Hudson store…

They are honest and do a great job. I love how they create a video and show the breaks and the car up close so you can see what they are talking about.

I switch to Conrad’s last year after having a bad experience at the place I had been going to for years. I wish I would’ve changed over sooner. Conrad’s has been honest and fair and they go out of their way to make sure they get you the best price possible. A special shout out to Ron and the whole team at Stow. Thank you for the great service!! Plus I love the video txt they share with you.D. Smith

Always a great experience. Very clean and staff is extremely friendly, knowledgeable, helpful and professional!! I’m thrilled that Roger is back! I have been a longtime customer of Conrad’s and frequented several different locations. Roger is by far the best, most friendly and most helpful representative I have ever had the pleasure of working with. A true asset to Conrad’s!! There are many great people working throughout the Conrad’s system but I’d be remiss if I failed to acknowledge my favorite technician and Master Mechanic, Scott! It is wonderful to have both Roger and Scott back together at Hudson!! I’m very pleased and anyone who knows me knows I’m not that easy to please.Good job today!!

Conrads in Hudson is great to work with. Very fair pricing and awesome service! Ron is fantastic to work with and I will always take my cars there.

Great customer service and super friendly. Totally beats out Valvoline right down the street and the prices is way better than them anyways!!! Will be back for sure

Always honest about what work needs done and sends you videos to show you. They don’t try to scam you and they’ll talk to you about why something needs repaired or if it needs done right away or can wait. I didn’t expect that great of service from a chain but they’ve exceeded my expectations.

I called Conrad’s for a next day appointment. They worked with my schedule with no problem. They completed a tire rim repair in under 30 minutes and sent me a video during their inspection detailing what they found and how they were going to repair it. I highly recommend this local business for any service!

They were very quick and helpful to repair two different tires two separate times this week! Got me in with little notice and were done quickly both times. I’d go back again if it happens!

The people at the front desk and the auto mechanic were great. Respectful and polite. The mechanic did a great job explaining what and when things should be followed up. The work was done quickly and well. We’ll definitely go back.

Tires were not rotated as stated; front right tire was the only muddy tire, and it was still on the front right when I picked up. No finger marks on dirty rims. I guess my car calls for full synthetic (there is no difference) so my $24 coupon was null and void; Bill was $56. Not angry, per se, just giving my experience.

The customer service was great! And it literally took them a 1/2hr to change my oil and do a tire rotation! Talk about fast and efficient service! I will definitely be going back! Thank you Conrads!

I got tires and they were leaking within the next week. brand new tires. LEAKING

Overall service very fast and good. Only complaint would be I was never offered a wheel alignment after getting a new tire and on my receipt it says “Customer declined wheel alignment”... So I responded to the email provided in their response to my initial complaint on 1/6. It is now 1/23 and still no response to my email. Their response was obviously a ploy to make it look like they cared on Google reviews... Changing my 3 star rating to a 1 star rating. 2/5/20 - Changing my rating again. Conrads reached out to me and rectified the misunderstanding. Ron, the manager was amazing and made sure everything was made right.

My experience was so awful i will not return to this shop. Several things were not done correctly and i paid the price without service i paid for. Theres much to talk about Kyle. The 2 star is for how courteous the fellas there could be, especially when others were nearby. I have lifetime warrenties on parts and 24 month warranties on sevices done. But i wont go back to this shop. Its just too embarrassing.

Woke up Saturday morning to find a tire on my truck had blown out. Called several shops in the area and all said they could have tires Monday. Conrads ordered them in the same day and stayed late to get me back on the road.

Really great experience at Conrad’s. They took the time to thoroughly and patiently explain what was wrong with my car; they were fair and seemed trustworthy and were not pushy whatsoever. The man with whom I worked was kind and very helpful.

The people that work there are great!! Very knowledgeable. I will definitely be going back next time I need any service on my car!

Always quick service and they know their stuff. I feel solid every time I leave with work done on my vehicle. Great team!

Very quick and kind service. This is my third time using them. Theyve went all the way to make sure Im happy and safe driving my car. Thank you!

Excellent service and great prices. An all around fantastic experience. The team took the time investigate the issue I was having and provided a cost-effective solution. I really appreciated the thoughtful approach and know I can trust them to handle my tire and related needs. I highly recommend and am looking forward to returning.

Had a slow leak. Didn’t need the car for the day so I dropped it off.They sent a video showing that they found a nail in the tire and that the tire saw fixed!Absolutely fantastic!

I, consistently, return to this location because of the staff. They have never made me feel as if I’m a bother or as if I’m too ignorant. Being a woman, this is not common when it comes to car repair services. I trust what they recommend and they are sure to thoroughly explain any issues and the best options for repair. The WiFi, popcorn, and pop is an added bonus because my young child is often in tow.

Great service! Great experience!I drive my car for work and I depend on it to get me places safely. I was impressed with how Tony and Nick listed out all the work that was needed. Prioritizing from urgent down to recommended and explaining everything to me so I understand why. Tony worked with me so I could get everything done that needed to be done. They treated me the way I wanted to be treated. With courteous professionalism and empathy. I recommend this Conrad’s to my family and friends! Great job guys!

Cant say enough good things! Thanks to Roger and everyone there for making it such a great experience. I got a new set of tires and wanted to keep the old ones...They bagged them up and loaded them in my car for me, which is above and beyond what I expected. Service was fast and friendly, I would recommend this location to anyone!

Stopped here to fill tire and the sensor broke! It was 20 minutes until closing on a Friday and the staff was friendly and so willing to help. Tire was fixed and I was out in about 10 to 15 minutes. Very grateful for their service and positive attitude.

They are always so wonderful to us. Honest. Extremely timely. Understanding. Definitely everything we’d want from car mechanics.

Very professional very nice mechanics they send you a video of your car explaining it to you way to go.

Love Conrads! Roger was my service advisor. He got me in and out quickly on the same day. Will be back. Thank you,Roger!

I’m from Cincinnati and blew out two tires on a huge pothole on 224.They charged me almost 800$ on tires that cost $200 each.Highway robbery.I will NEVER do business with them again

Took car in because engine sounded rough and was acting like it would stall out. Asked for a total engine tuneup. Got car back cost over $750.00. They didnt change the engine filter. 2)I had to bring it back because the engine wasnt working any better at all.so their engine tuneup, consisting of. Carburetor additives and engine additives i couldve added myself, did they even add them? cost way over the price at Auto Zone. They said the changed all spark plugs and wires. One wire was old, it was in front,where you could easily see. Fix Engine light came on.3) Back to Conrads. Ron comes out and says oh its the ignition coils ! We have to replace all of them! And the ignition wire looks bad but he will throw that $7 fix in for free. Ignition coils cost $400.00. Next day, Fix Engine light comes on.4)Took car up to Auto zone. They found the #1 spark plug behind the engine was bad or not connected. 5) Back to Conrads, Ron put the new engine filter in front of camera and said it was being replaced, (at cost to me.Charged me for the part. Wasnt that part of my $780.00 tuneup? ) Got home. Fix Engine light back on. 6) Back to Conrads. Ron then argued that my s1b1 sensor up front was bad. (But 4 weeks ago he told me my cars back 4th sensor was bad. It would cost me over 400.00 to fix.) This time it wasnt the s4, but the s1b1, not the spark plug. Auto Zone said #1 spark plug. So they fixed the wires and #1spark plug. Drive home, Fix Engine light comes on. 7) Brought back car again to Conrads. ($ 1190.00 later )engine light comes on. Ron says its the s1b1 first sensor and it has to be changed because if its bad, all the others will be bad too, and that engine light will stay on. He says he will fix for $198.00. I have to wait a couple hours in a waiting room. While waiting another patron tells me she brought her Ford Explorer to them for an oil change and they forgot to put oil back in it. I told her I dont think i can trust Conrads anymore because of what all i went through and how much i paid to get my engine tuned up, and how many times i been back ... My car is finished, i pay $198.00. Ron slid my papers and cc to me and walked away with no words. So i have warrenties on my car parts and work. But i dont want to go back to Conrads. Theyre nice, Roger very polite, but i feel like im there WAY too often to fix ONE issue, like the gas line and filter. Please stay away from this place. Find a good mechanic. I feel ive been totally ripped off! They also said my brakes and rotors and an arm bracket needed fixed last winter and i believed them. Now i wished id gotten a second opinion. The gas line fiasco happened shortly after the brakes were fixed,or at least i paid to get them fixed. But they got me a loaner for 5 days because the gas filter that was leaking after they tried to change my gas line had to be replaced. After replacing it,i drove home and my full tank of gas spilled out on the road,street,driveway and back out ,up my street and back to Conrads. The new gas filter was not on right or something. They had to fix it,so i had to come back AGAIN,the next day to get it. The tank was empty. I told Ron and he acted like hed done enough for me already, then said ok,go fill it uo and bring me the receipt and Ill pay you. I was like, youre telling me ....to...i just was so disgusted by his scowl and impatience- with me!!!?-- for asking them to refil my tank???? I left. So please,stay away from these guys. Save money. Or at least- get another opinion.

Had a last minute tire issue needing immediate repair so I didn’t get a flat. Stopped into Conrad’s and they were great - helped me promptly and fixed my tire in under an hour. I would definitely recommend - they provided wonderful customer service!

I arrived 15 minutes before my scheduled appointment and still waited for 2-1/2 hours to get 4 new tires installed and my oil changed. 70 minutes of that was waiting for them to go to the local auto parts store to buy new lug nuts and resell them to me. I spent almost $700 and not one person there thanked me for choosing Conrads. Whatever happened to please and thank you in the retail world?

Went here to have my brakes fixed. Had to leave my car with them, due to parts needing ordered. Ron and the guys did and excellent job. They even sent me a video, via text, showing me exactly what needed repaired and how they were going to do it. Overall, I was very pleased with the service I received, and would definitely recommend Conrads.

Have never had a problem here... other than my car always having problems that the guys at Conrads take care of. Honestly, they have the best prices on brakes, tires, oil, repairs. I have cross checked my dealerships and other car care places... These guys are the best. Plus, they always have coupons in a monthly email flyer... This has saved me hundreds of dollars alone. Thanks guys!

Usually good service but today I had four tires replaced and I ask them to check the spare to see if it is good. When I was checking out I asked Roger if the spare was good and he said let me ask the mechanic who worked on my car and he came back and said it was good. When I got home I just wanted to see the spare and it was very soft and needed air. I called Roger to let him know that it is never good to lie to a customer. Very unhappy with the honesty.

Super friendly customer service, VERY quick turnaround time, and they showed me the exact spot that needed repaired via a video estimate! I’ve never seen that feature, and it was genius. I got a link texted to my phone where they had uploaded a video explaining and showing the exact problem.I couldn’t tell if pricing was high since I didn’t do extra research, but they were able to solve my emergency issue in a timely manner so that’s all I can ask for!

This location has always provided great service and treated me fairly. I commute for 2 hours every day so regular maintenance is a must and these guys have done a great job helping me get the most out of my vehicle. Great work and always done ahead of time.

Always very thorough and the video of the inspection of your vehicle is a nice added feature. Also enjoyed the can of pepsi while I waited 😉. Been using Conrads for years and have never been disappointed.

I went for a wheel alignment. Was told I did not need one. Was thanked for choosing Conrad’s. No charge. I appreciate the honesty. Thank you.

I took the car in for new tires and an alignment but ended up purchasing and installing a new small tie-rod as well. I cant blame Conrads for a broken tie-rod but, at the same time, I hate spending more money than I originally anticipated. A likely outcome when servicing older cars with many miles, I guess.Without the new tie-rod a wheel alignment to specs would have been impossible. Im glad that Conrads pointed that out and didnt just send me down the road, mutilating my new tires along the way.The tires were purchased and installed as promised as was the small tie-rod. The facility was clean and well maintained and the gentlemen at Conrads were very courteous and professional. The final cost for all of the work came in below the after tie-rod estimate. I cant ask for or expect much more...

Its understandable being busy how ever when someone is standing at the desk for almost 10 minutes waiting to check in is crazy. It also seems the garage area was just as slow. When I first started to go to Conrads I used to be able to be in and out within 20 to 30 mins. My last visit was over a hour from the time I walked into the door, with an appointment. Also doesnt help the cost if oil changes has gone up in recent years.

The most friendliest staffs! Ron is amazing, he explained what’s my vehicle issue. Highly recommended to this place and they are very professional in their work environment.

Last night was my first time at a Conrads and I wanted to share my experience.At about 6:15 PM I limped my minivan into the parking lot and was trying to put air into an almost completely flat tire when Greg stopped on his way out to offer help. The tire had a large screw in it and wouldnt hold air properly, he offered to reopen his shop and repair my tire himself because he was concerned I wouldnt make it home. I told him I had my 78 year old mother in the car and did not really have the time to get it done this evening but I would go have it fixed at Goodyear where I purchased the tires, at that point he said I dont want to see you stranded so please at least let me put on your spare to which I accepted and he did it right in the parking lot so my mother wouldnt have to get out of the car.Try as I may I can not imagine another person or shop going as far above and beyond as he did this evening. Truly an amazing person, thank you so much to him and to Conrads for hiring such good hearted people, you have earned a customer.

Conrads did an excellent job balancing my tires. Even though my dealer told me that I needed a front end alignment, which they wanted to charge me big bucks for, Conrads found that the tires were all aligned correctly and that vibration I felt was only a balancing issue. Conrads could have charged me for the alignment, but were very honest, much more honest and accurate than my local Kia dealer.

I appreciated that they sent me a video detailing what they reviewed on my vehicle. Efficient, friendly and affordable service.

Great customer service! Every time I visit this location each sales associate is knowledgeable, friendly and listen well to customer needs. Also they arent super pushy on getting a sale but rather care that their customers have a good experience!

This is the only place I would ever recommend for an oil change or tires.

I just want to give Ron a big shoutout! he was fantastic in helping me out with the purchase of 4 tires, when I was only prepared to purchase 2 tires. Thank you to a great team player!Kimber LStow OH

They were wonderful! They made a bad day better. They were fair and took care of me quickly. I would recommend them.

Jordan and Conrads of Hudson are Fabulous! Ive been looking for a good mechanic and so happy I found one. Affordable, amazing customer service, quick turnaround time, trustworthy, clean waiting room, free beverages, the list goes on. They will even show you the parts of your car they are talking about in estimates. Not sure if all Conrads are as good. Thanks!

Service was great.My only issue was the price on the estimate it was high then I expected.Oil change and tire rotation was priced perfect.

Always professional. Always friendly. Give realistic time frames for work to be done. The best part are the videos they send via text message showing exactly what is being done to the vehicle.

Always have a good experience with this company. Prices are always very competitive and their service is top notch. They work very hard to get you serviced quickly even if you dont always have an appointment. I greatly appreciate their efficiency and friendliness.

I needed an emergency tire replacement due to a blowout and received same day service! The team at Conrads handled my issue quickly and professionally.They have earned my business.

Car was finished earlier than expected! I appreciated the tech video. Well done.

Ron was very helpful at explaining everything. He answered all my questions and took time with me. He is kind & efficient.

Excellent service and friendly staff. They are my first choice for tires, balancing, and alignment. They have met or beaten the pricing of other locations for my tire replacements. Their location on Norton road is very convenient for me. I would recommend their services.

I’m a car guy and I trust Conrad’s for competitive prices and quality work. I have been using the shop since it opened. Really impressed with a new feature - they text you video recommendations so you can see what you really need, and not some made up excuse to charge you for something you don’t need. Advisors Roger & Nick are straight shooters - good guys. Go there with confidence.

Not sure who the managers name was, Im not even sure if he was a manager but I just know that he was very helpful and really nice. I called about 9:30 this morning wanting to schedule an appointment to get new tires and have them installed. He did not have the tires in stock but he made sure to get them in and get me an appointment by 4:30 p.m. They werewere run just a little bit behind but he kept me informed along the way, they even stayed late to finish up my car and another persons car. His customer service was outstanding as I watched him converse with other customers while I waited. Whoever you are and whatever your name is, you deserve a raise because you work hard and you truly care about your customers. I will be back because of him and his awesome customer service skills.

The entire staff is amazing! Greg at front counter made the experience extremely enjoyable. The crew in the back worked tirelessly to replace two studs, and balance and mount 4 new tires for me after hours.

Great bunch of guys and great service

Update: 2 tires had insufficient aIr. Sighwaiting... And waiting and waiting. I was told it would take 90 minutes to install 4 tires. It is 2 1/2 hours later and Im STILL waiting. Front desk guy seems incapable of speaking at a volume below full out shouting. Very aggravated and probably wont use them again. Price for install was reasonable but Id try a different location next time.

Hands down best, easiest service! They even send you a video of when they inspect your car!

I was very impressed with my recent visit to Conrads. Their prices are very reasonable and they offer a tremendous warranty with their tires. They have many brands to choose from including Good Year, Bridge Stone, and others. The staff at this location is extremely friendly and didnt try to upsell me like other car care places like to do.

Roger and Will always take good honest care of our vehicles when they are in need of service.I also appreciate the videos they send showing my car and any needs it may need, or to simply show all is good.

The staff was great and very helpful they treat you with respect and not like youre a stranger.

I stopped in for an oil change and was out 20 minutes later. I experienced friendly service, and they made a video of my car getting checked out. Great experience!

Great service I love how they text you a video of the condition of your car and what repairs need to be done.

They were courteous and performed the tire installation and inspection in good time. They texted a video of their inspection while they were working. The waiting area was clean and comfortable with beverages and popcorn.

The video review feature is excellent and shows where technology can be used effectively. Will be back.