This place is a joke!! Plenty of missed pickups and customer service NEVER answers their phones!! I waited for 15 minutes and finally hung up. The one time I actually got someone on the phone she was extremely rude. They do not respond to online requests either...all it says is my requests were submitted but no one has looked at them. If I wasnt forced to use them from my HOA I would cancel my service immediately. Im in customer service and I wouldnt have a job if my work ethic was like theirs! 0 STARS