So far they fixed the problem that I had hopefully I dont have to come back. Awesome 👍😎

This store is very clean and radiates with positive energy. Which is no surprise from the service I received. This is a great group of employees under the leadership of a great Store manager Kristin. The way she runs her store and the positivity the puts out to her employees and the way they receive this and put it back out to us the customers is awesome. They have definitely ensured a customer for life. Kudos to the reps for their great service Jesse, Kendrick, Mairon and Chris! Great jobs guys

I went in with my girlfriend to switch her over to AT&T. Jesse and Kendrick provided top tier service today. They were both very friendly, and knowledgeable about their products and plans, providing unique insights and recommendations. It was a quick and seamless transition!

I absolutely love this store. The manager, Kristin, helped me with some of the issues I had. She made my phone shopping experience so easy. Such a helpful environment will definitely be returning!

The customer service here is fantastic. Filled with smiling faces, the staff was pleasantly attentive following a full greeting once I stepped through the doors. The manager was well rounded and very knowledgeable while providing answers to all of my questions and concerns. A must when it comes to a one stop shop for all of your cell phone mobile tech needs.

The experience was great more then what I was expecting. I switched from Verizon because I was paying to much for my 2 voice lines $200+ a month.The store manager and the rep Mairon were more then accommodating (because we came within a hour of closing) and helpful in setting up the plan and helping us choose new phones and moving the info over from our old phones to the new phones. Thank you guys for helping me and wife out so much !

Had a really bad experience here. Tried preordering the new iPhone 13 Pro with the $1000 trade in promo, and the sales person was forcing me to sign up for the AT&T next up plan which was an extra $5 a month. I told him I didn’t want to add it, and that you didn’t have to have it on the website. After I said that he stopped helping me and walked off. I ended up trading in through the app while in the parking lot. What’s even a point in having a store if you’re not going to let me choose the plan I want? Shouldn’t have even bothered.

New management is awesome with a great supporting team. Experience there was great. Suggested the perfect solution to my problems and was in and out in no time.

Jesse was amazing! He was very helpful, knowledgeable and informative. He had wonderful customer service skills and very patience with me and my little one going through his terrible’s.

I went in there to get a new family plan and Kristin and her team made the process so easy. I will be definitely coming back to get new watches.

I’d like to thank Mrs.Kristin H and the staff for helping me out on the question i had for the new iPhone 12 I purchased she was really informative on the devices explained it perfectly all I can say is she’s such a professional woman definitely will recommend all my friends & family members to this store keep up the great work.

Store is super helpful! I would recommend this store to all friends and family! Kristin was amazing.

If I could, I would give this place 0 stars. The Manager that works here is probably the rudest person I have ever dealt with at a store (Not an exaggeration). She has zero customer service skills. When I say zero, I mean zero. I do not know how she still has a job, its actually embarrassing for AT&T to have this individual as an employee. If you do decide to come to this place, please make sure she is not working, she will ensure you have a bad experience resulting in you writing a similar review.

Shea was prompt and attentive even though she was the ONLY employee present at the time and had multiple guests in the store. She went out of her way to make me, and all others, feel accommodated and appreciated as a customer.5 stars!⭐⭐⭐⭐⭐

Good service from Kristin she’s the manager there , I was on the phone for nearly 3 hours trying to get my services Moved from one place to another and she help me make it happen in about 30 mins of me being there . Friendly and attentive to the customer

Had a great experience with the entire team here, came in and was unsure about switching from TMobile but Kristin ensured I was in good hands!!

I would like to give 0 star. Called the service because of att’s internet suddenly lost connection. Their technician told me because it’s their problem so they won’t charge me. But end up with a 99$ bill on my account.

So tired of T-Mobile, i walked into the store just to see what my options were and honestly the workers and manager there were so great, the service is what completely sold me. will only be going back to this att store for how amazing they were and how well they treated me!

Juan was really helpful he helped us with every question that we had. He was friendly kind helpful and really nice. We enjoyed our time being in At&t store. Thank you so much for hiring nice people.

I had a wonderful experience at this location. I had previously tried to visit another at&t location, but there was a long line and understaffed. I called this location to see if they would be able to take us, and they gladly let us walk in without an appointment. The staff were all very helpful and nice, especially Tyler, who made the experience so easy and great. I give this store a 10/10, I would most definitely come here again.

The worst. On June 25, 2021 inquired about a new Samsung phone. Showed them my old Galaxy S8. They said I would get $700 off purchase of Galaxy S21. They even looked up how old my phone was when we asked, so they knew what phone I had. Shocked at the discount amount we asked several times, everytime being assured the $700 discount, the remaining $100 over 36 months was less than $3/month. Everything sounded great -- and then checkout time.Oh, you have S8 and not S9. I can only give you $350, not $700. Casually playing it off as no big deal and still a great price, they tried to push us to checkout (apologizing about a new employee [Kedrick] not knowing, even though the senior employee with him was playing video games with a third employee during some of the transaction).We instantly knew the bait and switch scam was on. We declined the new deal and kept the old phone. Then he (Chris) tried to charge us a restocking fee for the phone we never purchased, which we adamantly refused.We asked for a manager, but she was in the back busy on the phone. Eventually she came out, aggressively rude with zero customer service skills.We went there to buy a phone. If they had been honest from the start with a $350 deal, we probably would have thought it was great and bought the phone. As this scam happened and became obvious we declined on principle. Had been ATT customer over 20 years, but changing carriers as soon as possible. Such poor service is lame and inexcusable. ATT name is trash to me forever.

Excellent customer service. Quick and efficient!

Tanita Serviced me At AT&T very great with a very positive attitude & was very patience with dealing with my service also I recommend y’all to see her ! ❤️

We had really great service! We were there for 2 hours, and the entire time Tyler was so kind and helpful. We had a lot of issues that Tyler tried to help us out with, and even though it was rough, Tyler helped to make everything a little bit less of a headache. Thanks!

Great staff...the manager Kristin is awesome!

Chris was very helpful to me! Great service!

Ikea is great. My service was messed up and she spend 5hrs straight assisting me and making sure everything was on track. I really appreciate her. I’m new to the area, but I will come to this store if needed just for her assistance!

Juan was very pleasant and helpful to our needs. Helped transfer information to my new phone and was very knowledgeable about my phone.

I was having problems with not having any network connection on my phone, called customer support with the help of another person because my phone didnt get any network, I waited for a while on the phone to get helped, after that they finally tell me that it is my Sim card and they tell me I can go get a new SIM card st a AT&T Location and get that fixed, keep in mind that after i got off work I was only able to do something about fixing my phone situation, they tell me which location I can go, and there is only 30 Mins until they close, I had to bring a long my 2year daughter with me due to wife being at work still. I get 7 mins before they close to this location, im getting my daughter out the car and I knock at the door and the employee TYLER just looks at me with my daughter in my arms and just make a hand gesture that they are closed, although it was not even 8pm yet. I keep trying to get his attention because i know that it should not even take more than 10 mins to get this new Sim card and put it on the phone and test out that it works. I finally get TYLER attention to come to the door and I tell him the situation and he just tells me we are closed, and I look at the time and there is still 5 mins before 8pm . And I asked him, you guys close st 8 right ? You really cant help me with my situation which I know it shouldnt take much of your time because I had already talked to a customer service representative and it should be a quick process. He just looks at me and says we are closed, there is an AT&T Close by,, nods his head and closes the door on me. Honestly its the worst customer service from.this employee tyler because I told him the situation, and sees me outside with my daughter and I told him I couldnt get here sooner. He did not care and just closed the doors way before 8pm and couldnt even bother to see how he could help me. This is ridiculous.

The worst experience I ever had in an AT&T store. The man that helped me didn’t even want to help me set up an account and transfer my phone. When I first walked in all he can do is give me a long stare. When I ask for help he try to send me to another store or whatever he can do to get me out the store. He was very lazy and rude. I felt so disrespected. I felt profiled. I will never come back.

Ask for Dianne, she is the best!! I recommend her!

Just... go somewhere else to get your phone situation handled. I went in to trade in my old phone for the iPhone 12 already purchased and in hand. Crystal was great, still training. But the guy training her or the manager whatever he is was SO aggressive with his approach. Training her about checking my iPhone before trade in like I’m not sitting literally right there in a very aggressive way. At least tell me she’s training before you very loudly and publicly tell her to be skeptical about turned in phones and side eye me like I’m trying to con you.Then another girl walked in & left, and he (again) loudly in front of everyone was like “where she think she’s going? Not going to find a good place. Go to Conroe if you want who cares.”I mean cmon. Be courteous and just the tiniest bit professional.

Brittany was fantastic, she went above and beyond to help me with a problem that was way beyond the scope of her job. She actually took time after the store was closed to make sure the products she recommended me were functioning properly, taking her tine off to do so. Really awesome service, she is the reason I’m not cancelling my accounts.

Nice cuatomer service..

Ikea was Awesome... would recommend you go to see her. Great Customer Service. EK

Jessica and Ikea were very knowledgeable And helpful. Amazing customer service. Pleasant visit and was very quick!

Outstanding service, very helpful and knowledgeable

Spent a ton of time setting up my phone service, and was charged (on my first billing period) much more than what I was told. She didnt even submit my employee discount.... Totally dissapointed. Waste of time and money.

Thank you Ms.Ikea for being very attentive and kind. Customer service was great to say the least and thank you for making sure we met all our needs. Service was smooth quick and easy.

Tyler and Juan were both very helpful

Worst AT&T location and staff I have ever been to and I have been a member for 15 plus years, so that says a lot. Was looking to upgrade my phone where I ended up upgrading and was told I would receive a $300 credit for my old phone. It has now been 8 months and still have not received the credit for turning in my old phone. Have been to the location about 10 times to try and resolve the situation but none of the manages are willing to talk and the staff usually say “come back when their not on lunch” with no idea on how to resolve this situation. I am extremely frustrated and will probably look elsewhere for phone service in the near future. With that being said, go to any other At&T location but this one. They are clueless and have 0 customer service etiquette. Would have given a 0 star but it isn’t possible.

I have - never - in my life - received such attentive and competent help at a store. I worked with the store Manager Brittany who genuinely salvaged my experience with AT&T.I’d say - I’d you need help skip the phone and home service which proved to be more tedious and incorrect and give Brittany a visit. Even when busy she worked to make sure I was at least getting checked in, called and worked with her corporate colleagues to help me and my complicated situation.Brittany went above and beyond and made me feel like I was her top priority at the store - and for that I’m grateful.

Walked in to buy new iPhone. Employees were helping other customers, however there were a few employees standing around talking. It’s a bad look to make customers wait, when you have employees just hanging out. I’m all for team bonding, but not while customers are waiting for service.

Ozzy and Ikea were extremely helpful and not pushy at all. It was a very relaxed environment, making it a pleasant shopping experience.

Wonderful experience

Staff at this location were very professional, and helpful. Brittany at the store was patient with me going thru various options. So glad I walked in the store after work, was able to get assistance in a decent wait time. thank you.

IKEA was very nice and helpful. Got me set up with a new phone and let me know of new promotions!

Ive never been disappointed that the sales team didnt sell me anything. I wanted the new note but also wanted to see other cool options. They showed me nothing and just told me to wander around the sales floor to see if I liked anything and just didnt seem to care at all. I wanted options I wanted them to help me compared features etc. Nice people, bad at their job. I walked out with nothing because I had no knew information to help with my decision. I wouldnt be surprised if sales were low at this store.

No experience. Just went by there, 7.30pm.The store supposed to close at 8pm.There was one person inside that signaled to me that they were already closed.

Great customer service. Marcus was extremely helpful with our business needs. Thank you Marcus!

Good store layout: everything is spread out. There is ample couch seating and stool seating for guests. All furnishings are new as of fall 2019.Staff: The store manager Brittany is THE most helpful and knowledgable cell phone personnel with whom I have ever dealt in my 19 years of using a cell phone. She knows the system better than most reps, including the customer service phone line folks. Once when I was at a different location, that store called HER to get advice on how to conduct a a transaction.Brittany helped me save $90/month for phone plan + $4000 for successfully trading in my devices.There are a few ATT closer to where I live, but I will continually conduct businesses with this one.

Absolutely Amazing!! Faith (even though she was new) she retained information and gave me updates during process. Ikea partnered with her and BOTH ladies did a FABULOUS job! New 11 max & new Iwatch....Truky Satisfied customer. #newphone #newme thanks ladies

Curt helped me purchase a new iPhone. His customer service was above and beyond anything I had received from AT&T in the past. Plus, he took the time to text me a potential cost saving after I had left the store. Further, when I called him after-hours he helped me trouble shoot my iPhone setup. I will be using Curt for all my AT&T business going forward.

Ive been here for 30 minutes, one worker helping one customer infront of me and she has not even acknowledged me and im falling asleep on the couch over here. Zzzzz we are in Houston midtown how is this possible you only have 1 worker.

They have ONE person working here during what should be peak hours. They’ve only been able to tend to one customer for an hour and a half. There’s not even a queue to to give a time to come back to leave. Very dissatisfied.

Very friendly & helpful, expert....thxxxxx

Great service. Thanks a lot IKEA

Very helpful!

HORRIBLE

Great store

Make sure to ask for Chris for any need you have!

Very good attention. Although I had already made the purchase online, and said that in 2 hours the product would be ready. It actually took more than 7 hours. And it was resolved in that time because I had to call Customer Service. I want to specify that if it is not a problem of this store, but of the ATT corporate sales system.

Friendliness and excellent treatment

All very nice experience having been attended by people with such a high degree of professionalism.