I had a fantastic experience buying with Knapp Chevrolet. This was my first time buying a car alone, but Joey helped me through every step of the way. He was incredibly patient and caring, and he and the team made sure I was getting the best in every aspect! If you’re looking for a Chevy, I highly recommend this dealership!

Second time coming back to buy a car and it is always a good experience. Where other dealerships lowball for trade ins, they give you your asking price if not more than what you thought it was worth. They worked to get me an amazing interest rate and it showed! They also care about their quality of service which is rare for a car dealership in my opinion. Thank you, Hector for taking care of me and helping me find my new trailblazer 🥰 I LOVE HER.

Joey Petrosky is an awesome salesman. Buying my Camaro was an enjoyable experience. The dealership was spotless and everyone was very friendly. I 100% would buy from them again as well as recommend Knapp Chevy!

The ONLY....& I mean the ONLY reason that I am giving this dealership a 5 star review is because of Anthony & the parts manager & theres also another guy that works in the parts department that.....theyre just AWESOME. I purchased an 08 Malibu LT that needed a lot of things done to it which included taking it to the service department at this same dealership....jeez...that service department...lemme tell ya theyre pretty bad...but the parts guys made up for all of the horrible things in the service department...the service department is only concerned with new vehicles that have a survey to go along with the service..if its an older vehicle where the customer is paying out their own pockets to have it fixed...then ..lol...theyre going to run over you...overall...a great dealership & I recommend it

I always get great service at Knapp on my Tahoe. Roger Anderson is a very efficient at providing great service.

Mr. Lloyd, Greg, Aaron in finance, Mark, and the guy from Iowa (go Cyclones!) did a great job with this deal. Thank you all for helping Cyclone Bolt find the perfect truck for our fleet. We will definitely be back to purchase more vehicles!

Customers be wareDO NOT take your vehicle toKNAPP CHEVROLET for service.Had my car towed for a battery replacement. Thwy took TWO WEEKS to replace. When I finally got my car back the total cost was 925 .14. Chris was my service rep needless to say he never returns calls.They did repairs with out my authorization. This has been the worst experience I have ever had I will never recommendKNAPP CHEVROLET to any family or friends

I took my vehicle in 8/9/21 my service worker was Harry very pleasant and thoughtful. He could see that I was very stressed. He told me that it wouldnt be till the next day when they could look at my vehicle. He said that they didnt have any loaner vehicles due to the pandemic. I was ok with that, while waiting to be pick up I met new employee Jeremy Moon in the service dept. Very kind and pleasant, let not leave out understanding. We started communicating about my vehicle. Well that evening I got a call regarding my vehicle. Pickup my vehicle the next day. Harry and Jeremy are the guys to ask for, these guys go above and beyond to satisfy the needs of the customer.Hats off to you guys!!!!

You cant please all of the people all of the time but Ive only had good experiences here. Like any service department they are busy so be patient and be kind. The waiting area is clean, huge, extremely cool and comfortable. Vending machines and restrooms.

Mia and the rest of the team gave us a pleasant experience with the purchase of our new vehicle. The process was smooth and everyone was polite, patient, and helpful every step of the way. Great experience at Knapp!

Beware of this dealer/staff/and their incompetence. They had my truck for over two weeks and still did not get the issues I had on the estimate fixed . I’ve filed a complaint with Chevy, the better business bureau,and legal action is being explored. The owner offered no solutions and acted as though he cared Less.

Great dealership and probably one of the oldest in Houston. Was at Sterling McCall Buick GMC the day before and left mad. Check out my review. Eric in fleet and Joey in sales were great. No high pressure sales and no big addendum. By the way people that addendum is where the dealer adds stuff you never asked for and then marks it up to at least 2 or 3 times what it cost them, if not more. Drove off about an hour later with a new Chevy P/U... This is the place to buy Chevrolet.

Nia is a good sales associate. I challenged her with every question and she was on it.Very nice

Great customer service and a nice easy experience. Michael Snow is the guy to see will take care of you. Usually dealership will give you run around and take forever. I was very satisfied with the entire staff . Very professional...

I am so impressed with the experience we had at Knapp. From the moment we entered the parking lot, we were greeted and not pressured. Edna was so friendly and attentive. She listened specifically to what i wanted and understood if it wasn’t the right time. Luckily we found exactly what we wanted and left in a beautiful new Tahoe! We are a bit of a drive from the dealership but we may frequent in the future! You have fans!

I took my car in for service and Ryan Findish was the service writer who “helped” me. I left it for 12 days and didn’t receive any updates or phone calls. I called on the 13th day and it wasn’t ready yet. As always, they were “waiting for the part”. It came in a day or two after I called. Ryan has no business in any type of service industry. His communication skills are almost non-existent. They fixed the things I initially took it in for but now the trunk lid light stays on. I can’t wait to take it back and see how long it takes for them to fix it.

Parts department here is awesome! Always helpful and very respectful and patient!

I believe my service reps name was Chris. Very friendly and addressed all the issues I had. Was with me from start t finish. Very polite and professional.

Worked with Edna and Devin on July 26, 2021. Very accommodating and friendly. We didnt end up purchasing a car, but I would highly recommend going to Knapp Chevrolet!

Was a great experience from start to finish. They even delivered my new vehicle to my house in Dallas and drove my trade in back for me. Would definitely recommend!

In my experience I had one of the best salespeople, his name is Erik, he cared about my situation, he was professional and promoted the business so today I can be a happy customer, thanks to the snapp family for their attention, their Head of Finance Mr. Juan is an excellent professional also 100% recommended this dealer

Terrible place. Took my car to get the break lights checked. They definitely did not do anything to my car. They said the light switch was bad and needed replacement. I did research about the location of the light switch and I just pushed it back into place and it was working perfectly. DO NOT TAKE YOUR CAR HERE. They charged 165 dls for doing nothing.

Chris Reyna was great! I told him exactly what I needed to be done to my vehicle. Not only did he get it done in a timely manner, but he also took initiative to get my open recall checked out! Thank you so much Chris for taking care of me in a timely manner and making sure my vehicle’s open recall was taken care of as well!

Absolutely fantastic! From sales with Josiah, Finance with Juan and final touches with Robby Knapp-this was the easiest and friendliest vehicle purchase I have ever been through! Love the Tahoe and will be back to purchase a truck soon!! Thanks again Robby!

Fast oil change and service. Friendly staff. Good job! Thanks Roger.

Great customer service! Highly recommend this place always very friendly.

Was good ,after you bought it they dont care about it

Knapp did a marvelous job getting me in and out in about 3 hours!

Car was there for four days before I heard anything about it. Ryan was very sweet but not very attentive at all. I had to search him out to get any information. Took in on a Thursday and finally got him to call me on Tuesday. Had to leave town the following Saturday and it was still not being worked on. Car service was $600.00 and my rental was $2,057.17When I took car in it had a small round crack from rock on windshield that I had not had a chance to get fixed. When I picked up the car there was a crack all the way up to the top of window. Had I had a good service provider perhaps this would have been noticed and I could have had this repaired at the same time, since my car was there so long sitting inthe hot parking lot. That could have been taken care of again if Ryan had paid any attention to my car.. I dont feel like anyone cared about my car or me. Mike Farrar had helped me in the past and he was very attentive and always treated me well. I wont be back especially since when I picked up car and tried to talk to manager of service dept. (another Ryan) he was AOL. No one could locate him. I left a message with Roger with my number for manager to call me back about this and he never bothered either. Nope I wont be back even though this is a very convenient location.

My car was there from Monday- Friday. Not a call from anyone. When I did get my car back both front seats were moved, mirrors moved, headrest lifted, rear armrest down and over 200 miles added to my dash! Someone definitely took my car home for the week and drove their family around. There was no need to adjust my seats or mirrors for gear shift work. They are losing people left and right but the ones there lack ethics and integrity also. So now miles are ran up against my warranty because a workers wanted a car to use.

I consistently receive quality service, at a fair price and quick service. Roger Anderson is the advisor to see. He has never tried to upsell me. And the service manager Ronny is knowledgeable and helpful. I recommend them to anyone needing service on their chevrolet or gm vehicle.

Because I would be waiting on my car and not leaving it at the dealer, I tried making appointment online for an oil change. When I was unable to do so, I called to make an appointment. Then was told an appointment was not necessary, just come in. When I did, I was told they would get right to it since I was waitingon site. It was an hour before the car was moved to the oil change bay. Then another 30 minutes to change (no tire rotation, just oil change) while the servicemen worked between my car and another next to it. Overall, my ticket was opened at 2:27 and car was ready at 3:52. Not happy about waiting 1-1/2 hours in waiting room, and neither was my husband who had volunteered to follow me and bring me home instead of waiting at dealer. I believed service advisor when he said just bring it in, and then said well get right to it. If I had been told I would have to wait 90 minutes for a 30 minute service, I would not have waited. Time is valuable, and I could have spent mine elsewhere. Next time, I will.

We came to see a used suv and walked out with a brand new one! Very happy with the dealership and how helpful they were. Michael Snow was our sales guy and was more than we could have asked for! He was so helpful and we would definitely recommend him to anyone looking for a new vehicle!!

Flew in from out of state. Price was worked out beforehand, which made the deal easy. Van was ready and gassed up for my drive home. Fantastic service.

The worst ever!!! I have bought a lot of cars and dealt with a lot of companies but they take customer service to a new low. They posted an Silverado 3500 truck for sale with no photos. The price/condition appeared right and I called intending to buy it. I asked for the Used Car Mgr, Emilio, who said he the truck was a trade and they did not have it yet but he would get me photos shortly. When I did not receive them, I called him several times. He refused my follow-up calls, voicemails, and emails. I then called and asked for the Devin the General Sales Mgr. He said he knew the truck and stated twice that he would get back to me with info in 15 minutes. That never happened and he treated me to a repeat performance of Emilios poor customer support. I would never deal with an organization with an obvious culture of customer disdain. They are the worst!If I could give them a negative star rating I would.

I thought Knapp Chevrolet was one of the best dealerships out there. To the point of me thinking of purchasing my next vehicle there but after my service i have changed my mind. I went in for a simple oil change and tire rotation. I dropped off my vehicle in the morning and went back for it after work. They had all day to do the work with no rush and evan like that the service was not done right.1. Never received a call that my vehicle was ready.2. Oil life was never reset3. Tires were not rotated4. Routine fluid check was not done. I know because windshield wiper fluid was not filled.I will neverbe bringing my car back. And will notbe recommending anyone to go there.

Everyone at Knapp Chevrolet is friendly, accommodating and professional. They provide excellent service and make me feel like family every time! I can always trust that Knapp will go above and beyond! Wouldn’t go anywhere else!

Best service never experienced before

If you are a final price focused buyer, this is the place for you. We were pleasantly surprised with a totally professional purchasing experience and no tricks along the way.

Poor customer service and terrible service department. They had my car for multiple weeks on two separate occasions. They claimed to fix the issue the first time but the issue happened again barely a week later which left me stranded again. I brought it back in and three weeks later they hadnt solved the problem. When I called multiple times to get an update the receptionist couldnt get a service advisor on the phone to provide an updated status. Neither of the times they had my car did they offer a loaner, rental, or even drop me off at my home less than 2 miles away. When I went to pick up my car they couldnt tell me what the issue was or if it would happen again. Alas, another week after I pick it up the second time it breaks down again and I was left stranded. I had it towed to another shop who found and fixed the issue in two days. I havent had any problems since. I havent had any experience with the sales department but I dont suggest using the service department for anything besides getting an oil change.

It was one of the best experiences that I have had with any dealership, Kevin was very helpful and very professional. He also went way out of his way to help me get in the perfect truck. I am so thrilled with my new truck.

Visit this to see Corvette advertise on internet only excusees no call back after being told car was in service Dept.

We shopped every dealership in Texas just about trying to find a white Z71 Tahoe with a bench seat and y’all had one! We’ve been looking since November. Plus, had it for the best price we had seen yet!

Fast service! Friendly personnel. Can’t ask for anything else!

Thank you Mia and Emilio for the outstanding customer service from start to finish! I found my 2016 GMC Sierra Denali with 25k miles! Sometimes you find the best things in the smaller places. Thank you for exceeding my expectations!

I had a great experience working with Mike and Josiah. They were very helpful and made the buying process super easy. I also liked that they didnt try to sell me anything extra. I highly suggest going to see them!

Horrible location. The staff will pretend to be friendly but will really screw you over when getting maintenance done on your vehicle. They literally leave the car in worse condition than when you bring it in. Then they refuse to take responsibility and try to charge a lot more to fix the stuff they broke while the car is in their shop. Warning ⚠️ stay away from this place.

Overall great experience and very helpful. The work appeared to be thorough.My only disappointment would be about not having a ride back home as there is no shuttle.

Joey was great to deal with. He put up with me a LOT.He did everything he could in order to get a deal done.For sure gonna come back and see him!Everything at Knapp was good. Would highly recommend them!

Great service department. Very helpful

Our company has purchased several vehicles from them and their pricing has always been competitive but coupled with very good service.

I absolutely love my Silverado from you guys over there at Knapp. It was great meeting and getting help from you as well as Mr. Watson, Mr. Flanders, and Mr. Knapp on the way out. You helped a ton and I cannot thank you enough for all the extra effort you put in to making this a great purchase from your dealership. I can tell you the truck gets great compliments, is an amazing smooth ride, and has become my wife and my picnic vehicle to go to parks or the lake and enjoy a lunch with a view from the bed of the truck. Thank you again for all of your help. I am definitely a Knapp happy customer and look forward to my next visit to y’all when I need my next car or truck.

I didn’t want to give any stars but I had to give at least one.. had an appointment for 8:30 for an oil change waited and an hour and 45 minutes before I went to ask if my truck was finished and it was but no one ever told me anything, secondly after getting my paper work there was a whole list of things that was supposedly done to my truck which wasn’t done for instance tire rotation I have special locks on my tires which they don’t have a universal key to unlock it I have the key and not one time did they come and ask me for the key to unlock my tires I made sure I asked the service Guy if they had a universal lock before I told them that I had the lock to my tires and he told me that that’s what the service guys always put on the invoice so basically they’re lying saying they are doing work to your vehicle when they actually aren’t. Bad service first time there and last time there.🤬

To much time waiting and no body came to you and tell anything about itI did wait 4 hours and I feel like is to much for an oil change and tire rotation

Generally a good experience. Professional and all deadlines were met.

Wife Looking to buy online filled application out talk to salesman told wife theyd get back shortly salesman never called back 6hrs later still no call so she had to call them back and ask for manager to see whats was going on he promised he would find out what was going on with his salesman and get right back to her and he never called back. very poor customer service Dont buy from this dealer if you want to get treated with dignity and respect

Best service ive gotten hands down. Will be doing future business with them

Looks like everyone when you came to the main office I how can we help you you want some water all those good service to sellAfter that you have to wait 4 hours for and oil changeNot recommend this Place

Service is slow. Usually I wait for it to get serviced and I noticed mostly everyone that came in after me gets in and out. No appointments because when I call to schedule one they say it’s still handled as first come first served. Today I dropped it off they said ready in a couple of hours which I dropped it off at 8:00 am here it is 12:00 noon and they hadn’t even started on it. None of the service writers even asked what I needed when I walked until I started getting upset. Customer service gets a “F”

I purchased this beauty, 2017 Honda Civic SI with 32K miles, from Knapp Chevrolet recently for my son! The sales process was easy and smooth!However, upon taking possession of the vehicle (10/2), it broke down after driving it less than 20 miles and never made it to my house. We alerted the dealership immediately and they were unwilling to pick up the vehicle that day. I was responsible for getting it towed to my residence.Knapp picked up the car and diagnosed the problem to be with the transmission and that it would be covered by the manufacturer warranty. Honda customer care picked up the car and their dealership subsequently found the problem to be the clutch and this is NOT covered under warranty.So, now the vehicle is with Honda and it will cost me money to cover the costs to get it from there for the diagnosis and the best Knapp has offered is to make the repairs for $3,000 out of pocket. So, they are asking ME to pay all of this for a vehicle that broke down immediately after leaving their lot.I’m just looking to come to a reasonable solution and it’s been over 2 weeks going through this process. Tell me, is this reasonable behavior from a dealership that you just gave $20,000?? Please provide your opinion.

We have purchase many units from Knapp over the years and we get what we are wanting at a fair price. Great customer service. Knapp is our go to for our service vehicles.

They did not close the hood of my car all the way, so while driving on the free way it was shaking. We had to drive below the speed limit until we were able to pull over & close it all the way. After getting the oil change, the light on our car came on saying we needed one. So we checked the oil level, the dip stick was dirty & it’s normally clean after. They spilled fluids on our engine. We took our car to the dealership we normally go to, to make sure our oil was actually changed & it was.

Mike Snow was great and very patient and helpful. Their deals and selection of cars were good. Juan with financing was also great.

The immediate service man I spoke with was very helpful. Outside of him my experience wasn’t fantastic. I was told the car would be ready that day and no one got back with me and it wasn’t ready until the next day. I am in the middle of a move, this was incredibly inconvenient.Furthermore the repair on the windshield strikes me as sub par. It doesn’t look very good at all, and the crack is more notíciele than I anticipated it being.Also at my old dealership (Ray Skillman, Indianapolis) they clean the car when you service it. I was disappointed to see that this wasn’t the case with this dealership, but I did not count this against their rating.

Went to do my oil change my second time and it was an amazing service. Make me feel to comeback again.

Tatiana turned what could have been a stressful situation into a fantastic one. She was highly knowledgeable, professional, and treated me with the utmost respect that I wish other car dealers across the state could’ve observed to learn from. She went above and beyond which is what lead me to do my part in fairness and give Knapp a review here on Google. Next truck I purchase will be from Tatiana at Knapp Chevy and no one else, hands down. She’s the best there is.

My fleet salesman Eric Tompsen has always went above and beyond my expectations to make my buying experience with your dealership by far the best. Thanks again Eric and thank you Knapp Chevrolet

Obed was very knowledgeable and took the time to explain to me how my new truck works. He even went out of his way to send me you tube videos to also help me learn how to navigate my new truck. Great customer service.

It is the second vehicle that we bought in this agency and we liked the prices and the attention they gave us as customers and most of all the person who brought us the vehicle answers our questions at any time.

Great place, already went to 3 dealers. The other dealers really low balled me on my trade. Knapp gave me the best money and price right off the bat for my new truck. Go see Andre for your next vehicle! My only criticism is that they started me signing the documentation without going over everything with me before hand. But it was late and I know they wanted to get out of there. Thanks for the new truck.

Excellent service at the parts department I called earlier that I was on my way to pick up a part and practically had everything ready for me . He didnt make me wait already knew what I was going for and went to get it and showed me what I was getting to make sure it was the correct item. I am very pleased with the parts department Excellent Service...

My service agent was cool and comfortable with me being me and very sufficient in his work ethics.

Went for oil change. Was amazed at the amount of items checked. Great, considerat service.

Brought my corvette in for an oil change and to look at an issue with my transmission. Took 3 days to diagnose what was wrong with my transmission. Replaced the wiring harness. I then realize they did not clear my computer for the oil change. I also realized my wiper fluid was empty. Obviously they did not change the oil. I brought it back in, and they took 3 hours to complete the service. When i spoke to the manager, instead of trying to find a way to try and rectify the situation or even save a customer.... he was argumentative and defended his techs. I understand being loyal to your employees, but when they screw up and cost me time and money you take care of the customer. My transmission also still has the same issue after $1K of repairs. I will have future needs, and a chevy truck in the future as well and I do not plan on returning. I highly suggest others take their Chevys and Corvettes elsewhere as well.

Easy drop off along with timely repair. Thank you!

Have been to the service garage twice now. One for something mechanical that was covered under warranty. The breathe of fresh air was not trying to upsell another product & they worked hard to have the car ready to go as planned.I went back today for an oil change & that was completed in about an hour as they had estimated at check in. They also rotated the tires & checked the air pressure.Great Service! Will be back!

Ive been here twice and had great service. It was a $100 cheaper to get my oil changed for my diesel truck than all the other places. Their website is the best to see what deals are available. I will come back to this location.

Hector shattered all stereotype images of pushy car salesmen. He was knowledgeable and listened to our wants and needs. Then we were handled with care by Juan. He also was kind and listened to what we needed and wanted . They were both efficient , thoughtful and answered our questions and concerns with ease and confidence This made the whole purchase smooth and enjoyable.

My experience was very enjoyable. Zero pressure from Oscar (our salesman) all the way through the financial department. Best experience Ive had with buying a vehicle.

I met with General Manager Mr Knapp and he was very helpful

Big thanks to the sales manager Devin & sales associate Hector. They went above & beyond to help us get the vehicle we were in search of for a great deal. The signing process was fast & easy. Thanks to Juan in the finance department for the pen as well. We’ll be returning in a few months for another vehicle. Awesome customer service.

This dealership is horrible they told me they would do a soft pull on my credit and they did a hard pull without my mentionThis is unacceptable

I recently visited Knapp Chevrolet and my overall experience was fabulous. For me, one of the most nerve wrecking experiences is car shopping. As soon as I walked in, I was greeted with a friendly smile that directed me to sales rep Tatiana. Tatiana was extremely helpful, patient to my “many” questions and took the time to explain all the details on the several SUV’s I asked about. After inspecting the vehicles, I went on a test drive and found the vehicle I wanted to purchase. Next step was on to Finance with Aaron and that was a smooth and friendly process. Aaron truly did his best at finding me the best offer from a lender, talked me through the process and was able to get me to where I wanted to be with this purchase. Successfully, I was able to walk out as the owner to a new Chevy Blazer. My family was thrilled when I drove up in my new wheels and I truly couldn’t be happier.Huge THANK YOU to the Knapp Chevy team for an overall awesome experience.

The worst costumer service they give prince and availability for three parts and when I go there they told me they cant sell cause suppose they need for two cars of this dealer, why they are so mean and let me know by phone ? Definitely dont recommended this place at all!

Kevin took great care of me. Was ready to attend me the second I excited my car. Answered all my questions.

Michael Snow is AMAZING! He got me in a 2018 Chevy Equinox after my 2014 Chevy Cruze broke down. He was really looking out for my best interest and I would suggest that everyone who comes here should buy a car from him and only him! He is honest and will always try to get you the best deal and in the best vehicle possible.

Chris Reyna is amazing. Very professional and knows how to do his job. Helped with problems very professionally and quickly. Thank you

The people at this dealership are ah-mazing! They went out of their way to work with us to get the car we wanted. Everyone was super friendly and accommodating. Our sales man Jesus was so patient! And when we got our plates they put it on the car for us. Every step of the way them made us feel like our purchase was important to them. Thanks Everyone!

Purchased what I was told 1st internet saleA 2007 Silverroto. Still running just fine. Thanks.

Gregory Watson and Juan Martinez were both amazing. They made us feel comfortable, made sure we were happy with every decision we made, and they answered all our questions honestly. When Im ready for another car, I will definitely be back to Knapp Chevrolet!

Did incredible job on my fender repair, would highly recommend

Your commercial sales team took excellent care of me and they understand the value of repeat business. Lance and Eric both went out of their way to get me the best value for my vehicle purchase and made sure I was aware of commercial rebates and special offers, while at the same time being respectful of my tight schedule to purchase.Lance is a man of his word, his integrity and commitment to quality service still has a valid place in todays world. I highly respect his character and actions and I will be a repeat customer for my future fleet needs.

Service department rocks!!!! The Service manager was extremely helpful with my 2018 Malibu and helped me understand the concerns I was dealing with. I think his name is Ronny. Awesome guy! Thank you for your help and the experience you provided!

Best service seriously such an honest and professional dealership. Couldn’t be more happy with my car and the team that helped me!

Great customer service. The sales agent was very helpful. This young man, deserves a High Five and a raise.

David Gregory was very professional and respectful of my time and needs in finding the truck that I wanted, getting it competitively priced with the options I wanted, and getting it to me in a very timely manner, with none of the nonsense and game-playing that other dealerships have engaged in. He was also an excellent communicator. Josiah Snow was also Great to work with on the test drives, paperwork, and delivery. Well done, Guys!

My truck sat for a week when they finally got to it nothing was found. Emailed management about customer service never received a response. This dealership has horrible customer service and does not believe in courtesy calls.

You go and they seem no one wants to help you. Bad services.

Dropped off no problem picked up no problem easy in and out

My experience was excellent 👌