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Appliance Home Service Houston
10918 Indian Ledge Dr, Houston, TX 77064, United States
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Ja
Review №1

Awesome experience and very fairly priced. Was very quick to diagnose and resolve the problem. Would definitely recommend any one to him.

G
Review №2

My KitchenAid dishwasher was not working.They asked a few questions and got it working without even coming out!They were also very nice. I realize they could have scheduled appointment and charged a service fee, but they did not. I appreciate their integrity. I will definitely use them if one of my appliances breaks down.

Ma
Review №3

Ultra responsive! Provided a quick fix to one of our refrigerators - helping us avoid any food loss. Very professional, courteous service at a very fair price. Highly recommended.

Al
Review №4

Excellent service and response time. The tech took the time to explain all of my options before repairing my stove. He saved me the time and expense of buying a new unit. The tech was clean, thorough, efficiant and professional. A true 5 Star experience!

Ma
Review №5

0 knowledge!!! After 4 attempts and every time I was being promised that this time everything will be OK!!! My fridge still not working!!!He is only good at switching the fridge off and on:)))

Hi
Review №6

First they reschedule the appointment 3 times and then they cancel it. It took them 2 months to come and fix the issue and they had to come back 2 additional times and they still didnt fix the problem.

Do
Review №7

Very courteous, knowledgeable and professional. Same day service. Would definitely use them again!

Ke
Review №8

Called Mike out for multiple repairs. Always honest and fixes the problem. Pricing is great for the service provided.

Ka
Review №9

Mike arrived promptly and diagnosed our issue quickly. Instead of trying to string us along by making a repair on a dying machine, he provided a lot of helpful information about our machine that aided us in the decision to purchase a new one, as well as what would be a good brand to purchase. This was our second experience with the company and we have been impressed with the professionalism, knowledge, courteousness and pricing. Hope we don’t have to but would absolutely use them again.

Sh
Review №10

Based on reviews, I called Mike out to come take a look at my dishwasher as it was no longer draining. I followed some instructions online and an attempt to try to fix it but I was unable to. Mike showed up he checked the drain tube, he ran a few tests, then he pulled out my drain pump from the bottom opened it up found a piece of broken glass and handed it to me. He had already purchased and brought another drain pump with him. He could have easily charged me for that other part and put it in and left but he was an honest man about his work. I highly recommend Mike.

Sa
Review №11

For several years I have relied on Mike to repair my appliances...washer, dryer and microwave. Always responds quickly and does excellent work. I would not think of calling anyone else. Fair pricing and reliable.

Mo
Review №12

Mike called immediately to set up an appointment and showed up on time. He did a great job explaining issues with our washer and resolving them. This is the second time he has been our home and we have found him to be very knowledgeable and personable. We highly recommend Appliance Home Service.

Bo
Review №13

The repairman did the job quickly (approximately 15 minutes). However, I was charged 150 for the services. The repairman was friendly probably because he knew he was robbing me blind, but it is what it is. My oven is fixed, but there is no fairness with this company. I would never recommend them. I regret not calling my initial choice. But you live and you learn.Response - Yes, this is the correct company. I do not have the wrong company. I dont want to go back and forth with your company. If you cant charge fair prices, initially, then there is no point in doing business with you. You have the money...so it is our loss and we have accepted it as that. Thanks for fixing my oven, but charging that type of money for 15 minutes of work is ridiculous. You charged more than a doctors office.

Co
Review №14

Job well done

Ki
Review №15

Horrible!! Horrible!! Horrible!!They were unable to fix a dishwasher that had a drainage issue and promised to come back and fix it once the dishwasher was pulled out and called back and stated they werent able to come out and repair it because it was too difficult.

Se
Review №16

Mike came over to repair my oven within a day of calling him. He was very nice, arrived within the window he told me he would, and repaired my oven in under an hour. Works great! Decent price too. I wasn’t sure what to expect as far as cost but Mike explained exactly what happened and fixed the issue on the spot. If I ever need another appliance fixed, I will call Mike at AHS again.

Go
Review №17

Because I work 60 + hours a week, Mike was able to facilitate a Sunday appointment which I greatly appreciated. He was able to identify that my issue was not with my washer, but with the electrical socket it was hooked up to. With his professional opinion, I was able to get reimbursed by my apartment complex for his visit due to their maintenance staff telling me the issue was my washer. Without Mike, I likely would have ended up spending significantly more money on repairing a washer that wasnt broken in the first place. Their fees are fair and their work is quality. I would recommend Appliance Home Service to anyone who wants a clear and honest specialist to work with. Thanks Mike!

Ro
Review №18

Excellent, competent and fair. Mike will not let you have a bad experience. He went out of his way to make sure my oven and ice maker were as good as new. He communicates well, he is on time and he knows his stuff. The guy easily saved me a couple of thousand dollars compared to the price of replacement. In an era when competence, honesty and customer service seem lost, AHS is a stand-out.

co
Review №19

Answered phone on first ring. They had a tech to my house in less than an hour and my washer drain problem resolved the same day. Could not have asked for an easier experience. These guys will be my go-to company for any needed repair in the future.

Da
Review №20

Mike arrived on time and worked quickly to diagnose my washing machine. Friendly, professional and efficient. Great office staff as well!

Am
Review №21

Mike showed up during storm to fix my washer. He was on time, very nice and friendly. He knew what the issue was right away and had the part with him and fixed it right there. I would recommend him to anyone who values great service.

Ka
Review №22

Mike Excellent Service ! Quick professional and reasonable priced. Mike showed up on time . Knew what the issue was right away, Lets say less than 2 minutes . If you want experienced and professional make One call to Appliance Home service . You will not be Disappointed. Works on all Major Appliances and under counter Ice Makers.

He
Review №23

My oven was not heating and called them for service. They had someone out very quick. Angel was very professional and polite. He did excellent work at a reasonable price. I would definitely call them again for any of my home appliance needs. Ask for Angel if you have a service need.

Na
Review №24

Thank you for your quick on-site visit. Mr Mike fix our washing machine within hour. I really appreciate your help.

Na
Review №25

The response was quick, he knew exactly what needed to be done and took care of it. He was punctual, neat, and the charges were reasonable. I will definitely be using them for all my appliance repairs.

Ad
Review №26

I had called another company to repair my refrigerator and they had to come out twice but couldnt fix it. Jody came out with the parts and in a flash he switched out the main computer control and my refrigerator started right up. He was polite and efficient. I will definitely use them again for any repairs!

F
Review №27

I needed a repair man to fix my GE Dishwasher, because it wasnt draining the water. Called Appliance Home Service, and Barbara answered the phone, very cordial and friendly, and set my appt in no time. Mike came out - and the initial diagnosis was I needed a draining pump assembly. He ordered the part, and when it came in, he promptly came by, and began his work. But, upon beginning the work effort to install the new draining pump, Mike discovered (from his experience) that the draining hose, wasnt allowing any air to flow through. He quickly determined, that it wasnt the draining pump, but the drain line was clogged - and quickly removed the obstruction. My dishwasher is now working, as it did when I first got it, and the water drains as it should. The thing that I really like about Mike, is - he didnt make the issue, more than it was, and didnt charge me for something, I didnt need. I REALLY like that. An HONEST, friendly repairman. And I HIGHLY recommend him for all your home appliance needs. Yeah - he works on more than just dishwashers. THANK YOU, Mike for your very professional, HONEST, and efficient work. You and Appliance Home Service are now in my cell phone, and I will DEFINITELY be calling you back, for all my appliance repair needs!

Jo
Review №28

First impressions are everything, and I believe that even more true in this type of industry. My 2 year old Whirlpool Dishwaser would not complete the cycle, it would fill and empty the water, but no washing. I was going to go through a Certified Whirlpool company from Whirlpools Service Portal, but for $100+ bucks I decided to call around. This is the first place I called, and let me say, it was due to the wonderful reviews.I called to ask their service cost, which was much lower and I quickly decided to make an appointment. Little did I know, she did my information down and said a tech would call within an hour to set up an appointment time, I figured this was to ask more questions about the issue / problem so when they arrive they can be better prepared. Mike called within the hour, and said he could be at my house today between 2-4pm! He arrived not much later after 2pm and worked on the dishwasher the same day! I was so surprised for this awesome same day service.It was determined that it was the Control Board, which we suspected, that or the pump motor, the part can be ordered and sent from Dallas to us. Perfect.Great service and friendly. Truly recommend these guys.

Jo
Review №29

If you want someone to talk down to you with a condescending rude tone and never let you finish talking please call this company.

Jo
Review №30

Had a great experience with mike! My refrigerator went out with in hours mike was out same day. Was amazed to find out he had the part on his truck and was able to complete repair! Definitely recommend for house hold appliances!

Ma
Review №31

These guys are honest, fast and clean. Technician and owner, Mike showed up the same day I called and quickly diagnosed the issue with my double wall oven and Jenn Air refrigerator. The next morning, he came back with the needed parts. While in the process of fixing the oven he found that one of the parts did not need to be replaced and saved me $250! Everything is working great again. I highly recommend Appliance Home Service.

Ke
Review №32

Great job done by Lucas! Repaired Jenn Air counter top range same day. Scheduling was quick. I was alerted of projected arrival time. Lucas was clean, friendly and smart. Pricing was fair. Recommend to other and I would use again. Ken Allen

Pr
Review №33

This company offers great reliable and fast service. Super professional and nice. I was in a pinch - the repair guy that I called no-showed. I called these folks and they came right away. Nice honest family owned business! Fair and reasonable rates

L
Review №34

When it rains it pours, and I surely appreciated having someone honest and reliable to assist. I had issues with my ice maker, my double oven and my stove top, all at the same time. I contacted Appliance Home Services based on their great reviews on Google and I am so glad that I did. They completed the work timely and efficiently, and there was no price gouging, which is always appreciated. I also appreciated their honesty when it came to my stove top, stating that it would be in my best interest to replace it rather than to fix it. I will call them any time I have appliance issues, and I highly, highly recommend them.

st
Review №35

This company was is so great! I called and they came out within 24 hours. Mike was very friendly and knowledgeable and now my oven is fixed 😎

be
Review №36

Mike came to our house on the same day we called! A Sunday actually. He immediately knew what we needed, order both possible parts. Returned Monday an fixed it right away! Very helpful and service was excellent!

T
Review №37

Quick, professional, competent and reasonable price. Fixed our washing machine on Saturday of a long weekend. Definitely recommend to friends and family.

Da
Review №38

VERY happy with this company. Due to unusual time constraints, I needed repairs done quickly. I called in the morning & Mike was at my house by 9:45 am. Repairs were made & my refrigerator was up & working by 11:30 am. Very reasonable, was pleasantly surprised. HIGHLY RECOMMEND THIS COMPANY & will use again if I ever need appliances repaired!!!

Lu
Review №39

I was very happy with the service. Technician was courteous and prompt. He repaired my Microwaves door which was the reason for the service call. But he didnt stop there, he heard my washer going and noticed it need to be balanced. He quickly got on the floor and balanced it, Free of charge. Wont hesitate to call them again if the need arises.

De
Review №40

Had both Sub Zero 700 series refrigerator and freezer go out in Apr 2019. AHS came out for the initial diagnosis and then sent David from Appliance Pro to complete the repairs. Spent ~$1600 to replace freezer coil, reset the fridge, change a few light bulbs and was assured both units should be good for another 20yrs. In Aug the freezer went out again and now they are recommending another $400 to install an inline heater to prevent the coil from freezing?? Have tried to follow-up with them several times over the last month, but no one is returning my call. Very disappointed with the service, repairs and cost.

Mi
Review №41

I have used this company many times and have really appreciated their customer service. Not all companies would be willing to come out on New Years Eve, but Mike was very qualified and helpful. They always seem to have the repair part on his truck so we didnt need to wait days for a repair. He has even recommended other companies (for cleaning dryer vents) that provided the same high quality service. Would highly recommend this company if you need appliance repaired.

Ra
Review №42

I have used them for 4 years. They have fixed problems with refrigerator, stove and drier. They show up on time and do a great job. They are also not overpriced and always friendly. Highly recommended.

Cl
Review №43

Have worked with Mike and Barbara for years, not only on our home, but our rentals too. Excellent service and repairs, but more importantly, no unnecessary work. Several times, expected major repairs, but Mike reviewed, knew exactly the prob, took care of it quickly, efficiently, and reasonable cost. Barbara always returns calls, and helps coordinate with tenants. Great company!

st
Review №44

We were having trouble with our microwave. Being the 21st century and all, this was a crisis. I called late on a Saturday afternoon not really expecting to get an answer. But to my suprise, the phone was answered. We talked for a few and they were able to meet me on Monday. Mike came out and in no time had us up and running. I highly recommend Appliance Home Service. I have found a go to source for any of my future appliance repair needs.

ch
Review №45

Used this company for the 2nd time...another excellent experience. Technician Jerry GARCIA repaired my high end wine cooler quickly & accurately. Highly recommend this company for any type of home appliance repair.

Pa
Review №46

I could not be happier with the service. Ive had a repair and a replacement performed with reasonable service times and pricing. Very down to earth, knowledgeable and honest.

A.
Review №47

Ive used Appliance Homes Services couple of times and having nothing but things to say. Theyre all professional, starting with Barbara, Jodi and Jay. I appreciate that AHS always been pretty quick to schedule an appointment, showing up as promised, given me a fair price and have always done an excellent job.

Kh
Review №48

Mike was very professional. He even called LG for me and got me a free compressor for my fridge. I will be using him from now on for any appliance repair. Great guy!!

An
Review №49

Very prompt service - within an hour of calling, I was contacted by their technician, Jody, and he scheduled us for the following morning. He diagnosed the problem on our 20-year old refrigerator quickly, located a part and was back at our house within in an hour to install. Our fridge was working perfectly that evening. Thanks guys!

Ph
Review №50

Mike was the service tech we dealt with. He was very professional and prompt. He called us within the hour after I called my request in.He set an appointment for the next day and was right on time. We decided not to repair due to the age of our washer and appreciated Mikes honesty and advice concerning what we should do. Unfortunately I cannot use the service again because we are moving out of state but I highly recommend this company.

Ri
Review №51

Mike came out and fixed our washing machine. He was on time, very professional, and fair priced. I would recommend these guys to anyone who needs appliances fixed! They are great! Thanks Mike!

al
Review №52

Engel came out to fix my mother in laws ovens. He was on time and fixed both ovens quickly. He is very friendly and polite. Thanks for doing such a great job for us.

Sc
Review №53

Engel was on time, knowledgeable, professional and courteous. He fixed my issue and took care of a couple small items at no additional cost to ensure that my experience was the best he could make it. He ensured that the appointment time window worked for my schedule and contacted me with an ETA prior so I knew when to expect him. During the repair he took pains to make sure his work area wouldnt damage the kitchen floors. I was very satisfied and would use them again.

ta
Review №54

Today was my second time to use this company. Both times I called, they were out within the hour. Great service! Great people! Mike was very helpful and took the time to explain everything to me and was very patient about it. Highly recommend this company.

Je
Review №55

Ive used Appliance Home Service twice within 1 year. Once for our dryer and now for our washer; their service was so great on our dryer, we called them immediately when our washer broke.On both occasions, they were here on the same day as requested, called with an ETA and was here on the EARLY end of the ETA. The technician was courteous, polite, knowledgeable and most of all, technically competent to do the repair. He explained the repair, the estimated cost and fixed our washer within that cost range.Not only will I call them again for service, I would highly recommend them to anyone looking for in-home appliance repair.

St
Review №56

Jody came out and did the job quickly, expertly and with a lot of professionalism. These guys are great. Highly recommended. (Fixed broken dishwasher).

Ji
Review №57

Repairman was quick, efficient and very knowledgeable. Diagnosed my washing machine problem within minutes and also fixed the ice maker in my freezer which was no longer working. Well worth the service call and would use and recommend Appliance Home Service in the future. Honest friendly staff.

Bl
Review №58

Fantastic experience with this company. Within the same day, they had someone come out and our fridge was fixed. Engel provide excellent customer service and did an excellent and efficient job. Will certainly use them again.

Er
Review №59

Mike is a true professional and very dependable. Ive used his service twice now and not only was he quick to diagnose my issue, he also went out of his way to offer me multiple solutions when my compressor started going out. Very responsive and worked around my schedule. I would highly recommend this company to everyone. Hes gained a lifelong customer for sure!

St
Review №60

They responded quickly. The tech was courteous, clean and well mannered. He diagnosed and fixed our issue very quickly and at a very reasonable rate. I highly recommend this service.

M
Review №61

I called 6 companies before reaching Appliance Home Service. They were the only ones who, despite the hour (5 pm), were able to send someone out immediately to fix our refrigerator. Lucas was terrific - efficient, effective, knowledgeable and pleasant. He took time to explain what had gone wrong and how what he was doing would fix it. Had it fixed very quickly. It was full of food - all of which would have gone bad if wed had to wait until the following day. We will call and ask for him from now on - whenever we need an appliance repaired.

Er
Review №62

Very impressed with the level of service I received from these guys.They showed up on time. Very fair price for the call. They informed us that it was not economical to repair our microwave....THEN they went over and beyond by finding the appliance we needed from a retailer and helped us purchase it just to be helpful....did not make any money from us.

Ch
Review №63

Appliance Home Service picked up my phone call about a broken washer at 7 pm on a Sunday night and had a tech call me first thing the next morning to schedule a time to come out. Jose was the tech and did a great job. He was able to move his schedule around to better accommodate mine, and he was very informative when examining my issue. He didnt try to oversell me on parts or service I didnt need, and he gave me pointers on things I could do to prolong the life of my washer. He was knowledgeable, efficient, and very courteous and told me to call his cellphone should any other issues arise. Overall a great experience.

Je
Review №64

Ive used them twice in the last week, once to connect the dryer to the vent in our new home and the other to repair the dishwasher in my adult sons home. Both times, Jody was the technician and both times, he was efficient, called and came on time, and was friendly. The receptionist kept me informed about the status of the appointments.

Mi
Review №65

1st) They arrived, when they said they would.2nd) They were clean, courteous & explained everything they did & why.3rd) They didnt try to tack on more problems.4th) Their prices were very reasonable.If any other appliance problems occur, they will be the 1st place that I call.

Do
Review №66

Found Appliance Home Service in the yellow pages. Service person showed up ahead of schedule. Mike was very nice. He showed me what needed to be repaired and finished the job in a timely fashion. Price was right and service was good. Would and will recommend AHS. Thanks for the great job.

Jo
Review №67

Outstanding service. I called Appliance Home Service because my dish washer broke the day before labor day (a Sunday). I went on their website, filled out a request and by 8 am on Labor Day Lucas called and texted me to contact him. He told me when he would come that day (arrived 30 min. earlier than promised) and fixed my dish washer. He was very polite, personable and thorough. I could not have asked for better service or a better technician! The price was very reasonable and they didnt charge extra for coming out on a holiday which I totally appreciated. Also their flat fee includes all labor so you know what you are paying and there are no surprises! Appliance Home Service is where I am going next for ALL my appliance home repairs!

Me
Review №68

Excellent customer service!!! I highly recommend this company! They were quick to respond to my call, actually diagnosed the problem on the phone and showed up with the part ready to repair my refrigerator. The tech was courteous and efficient. The new part was much nosier than the original, even though it was the same manufacturer, so I called a couple of days later to ask why. They came to investigate, agreed, and returned a few days later to replace it with a compatible part from a different manufacturer. I am very pleased.

He
Review №69

The technician was very knowledgable, courteous and friendly. He explained exactly what he was going to do and was very efficient. I would highly recommend this company. After the technician left I received a phone call from the owner who asked if I was satisfied. Wow! I didnt think that kind of service existed anyone! Very impressive!

KM
Review №70

I love the small business owners! My husband and I have nothing but great things to say about this company. On numerous occasions we had to call them for appliance repairs, both major and some minor. At which time the problem is always resolved. They dont give us that run around conversation...you need this or that just to rack up cost. I admire their honesty and respect for time. The service call cost is inexpensive and worth it, a company definitely deserving of an A+ rating.Thanks again guys!

Le
Review №71

Super fast - called at 9 a.m. and refrigerator was up and running by 11:30. Knew exactly what the problem was. Cost was extremely fair. Saved me from buying a new refrigerator - so happy I called them!

Al
Review №72

Outstanding find. Knowledgeable, nice and prompt. Fair pricing. Would definitely use again.

da
Review №73

Jose was amazing. Appliance Home Service sent Jose to us for our washing machine in July and our freezer in December. I like the fact we got the same person for both appliances.Thank you for sending someone we can trust into our home! We dont just trust anyone.He was knowledgeable and very helpful. He was honest and wasnt out to fool us into spending more money.Thank You!!Its hard to find quality people.

Cr
Review №74

Mike, with Appliance Home Service, did a great job repairing our Maytag refrigerator. Appliance Home Service was referred to us by Allied Home Warranty to do this repair on a rainy Friday afternoon. He made sure we had approval for the part needed to fix the refrigerator and that it was installed on that Friday. We did not have t go through the weekend without our refrigerator. I would recommend Appliance Home Service to others.

El
Review №75

Refrigerator stopped working late Sunday evening - Yikes! August in Houston - Did a google search of local appliance repair services available in my area, reached out and received a callback the next morning from Barbara. Barbara told me that a technician, Mike, would be by within an hour in a company marked vehicle. Mike showed up as promised and within 10 minutes had the issue identified. He was honest and offered options and once a plan was set, had it resolved within a few hours (fix required part pickup and return). After everything was said and done, works as promised, at a price that cannot be beat.Mike has the knowledge and experience that was able to put me at ease, by speaking in terms this old gal could understand (much appreciated), giving me the confidence and trust in his work - something I have not experienced in years. This independently family owned Appliance Home Service team is now my go to for ALL my appliance related issues going forward.Thank you Barbara and Mike and look forward to doing business with you again (hope not too soon :>)

Br
Review №76

Our refrigerator quit cooling and freezing on a Friday. Late that afternoon, I checked the BBB website, which I like to do, and submitted info for 2 quotes from nearby companies. He was the first and only one to call back and he came in the next day, a Saturday morning, and replaced a relay and we were back to normal. Hes knowledgeable, professional, and quick. I hope I dont need his services often but would not hesitate to call him again.

mi
Review №77

They came out fast, fixed my dryer fast and were inexpensive. Very friendly and knowledgeable. I will use them again and again, being that I am sure my appliances will be sure to fail me in due time. This time it was my 16 month old dryer that had just gone out of warranty. I am very momma once again!

ni
Review №78

Mike was our repair man, and he was terrific! He was on time and fixed my washer in less than 20 minutes. Very polite and personable, willing to show me what went wrong with my machine. I would definitely call and use his services again. Thanks Mike!

LI
Review №79

The hinges and cables on my 8 year old dishwasher broke. However, Mike sent over Angel who did an excellent job. First of all, he called me to make sure it was okay to come over in the evening since he had another job that took longer than expected. Angel was able to get the dishwasher out from under the counter, replace the hinges and cables, and when he was finished, he left the kitchen as clean as it was before he came. In a nutshell, I recommend asking for Angel anytime you have an appliance that needs repair! Keep up the great work and the super employees you have, AHS!

Al
Review №80

Refrigerator leaked water due to clogged drain line. AHS technician (forgot his name, unfortunately) diagnosed the problem quickly and fixed by blowing hot steam through the drain with his portable steam generator. Quick, efficient and reasonably priced service!

Kr
Review №81

We had a Sunday morning emergency with the oven and called several places. This company had a technician who confirmed a visit before the other companies, so we went with him. He was helpful, provided useful information while we waited for him to arrive, and quickly identified the problem and a solution along with a budget. Great!

St
Review №82

We noted on Friday night that our ice maker had stopped making ice and when we checked the freezer we noted that the ice cream had also melted. I did some research and contacted Appliance Home Service around 08:00 Saturday morning to request onsite service. I was contacted by Mike and he was onsite by approximately 09:45 and diagnosed immediately that we had a failing compressor as the temperatures in the freezer and refrigerator were too high...though the compressor still seemed to be working...it was not completely dead. Mike stated he would check for an available compressor replacement and if there was one in stock he would be back on Monday to resolve the issue. Later on Saturday Mike contacted me to let me know that there was a compressor in stock but as a contingency he had also ordered one from Dallas. On Monday Mike called me to let me know that he would onsite between 12:00 and 15:00 to do the replacement. At approximately 13:00 Mike arrived onsite with another technician and they quickly replaced the failed compressor. I should mention that Mike told us during the original diagnosis that we should consider getting some dry ice to supplement the freezer and refrigerator temperatures until he could return to do the compressor replacement. This was a good tip and one that we used to our advantage. Now the repair is complete and the 10 year old LG French Door refrigerator is back in business without any loss of food...except for the refrozen ice cream. Fantastic service and we will certainly use their services in the future for any further appliance issues. Kudos for Appliance Home Repair for their quick response, quick repair, and great customer service. We gladly provide a terrific reference for this business.

De
Review №83

Initially, I was pleased with the promptness of the technicians that came out to look at my washing machine at work. The leak didnt present itself on their visit. It was suggested that overloading or wrong detergent was the culprit possibly and to keep an eye on it. There was never a bolt unscrewed on my machine. They tightened the back of the unit to the dryer on top and looked at the back panel for soap residue (indication that the wrong soap was used).Now that I continue to have a leak issue (on a new floor put in), the technician wants to charge an additional service call. Of course, this was after 3 days of trying to get someone to come out or call me. He disagrees that they took the machine apart. I ask you this: How many customers has the technician seen since July? How many washing machine technicians have I seen since July? I think my memory may serve to be a little more accurate. The technician got irritated and yelled at me over the phone.I will not be called a liar basically and definitely wont be yelled at by any service person. I will not use this company again, Appliance Home Service via Barbara Summer. I warn future clients to be aware of my experience.

Ja
Review №84

Mike was knowledgeable, professional and fast! Great service!

En
Review №85

Got my Samsung washer service today. The gentleman that came to service my washer was very kind and polite. He took a look at the unit gave me a fair quote and replace my main computer the unit is now working like new great job guys

Co
Review №86

Engel is so awesome! He came out to repair my frozen refrigerator...he was so polite, knowledgeable, and professional. He unloaded and reloaded my refrigerator when the job was complete. He took the time to explain exactly what was going on and did everything in the time frame that I had requested. I HIGHLY recommend Appliance Home Service...especially Engel.

Ar
Review №87

Fernando was a great tech. He was prompt with the phone calls and eta. I expected for him just come out and evaluate the issue with the oven and come back another day to repair it. Instead he gave me an estimate and repaired the problem all within an hour! I will definitely be using this company again!

Ba
Review №88

We are so grateful for the outstanding service we received from Mike and his co-workers. From th initial call, the service rep was friendly and their competitors could learn a lot from their courteous attitude and service. Our Whirlpool oven control panel was fried and Mike was able to make the repairs in time so we could have our Family Christmas Dinner in our home. The employees are polite, prompt and we are happy to recommend this business to our family and friends. Job well done, Mike!

Ro
Review №89

We contracted this firm to repair our 1987 built in 550 Sub Zero. Yes we know it is old, but it is built in, and not easy to replace. Jerry came out multiple times, and replaced most every part. Jerry was very polite, and seemed competent, but after spending a few thousand dollars, it still does not work properly and now Jerry will not call us back after numerous attempts over a period of several months. To say I am disappointed in this firm, would be a gross understatement.

Je
Review №90

My refrigerator/ freezer went out on a holiday weekend. We called that morning at 10 am . A technician had repaired it by 11:30am. It was very reasonable. The technician also gave valuable info on maintenance and appliance tips. I will use AHS from now on!!!!!

je
Review №91

Mike, I appreciate you coming out to get my old school, built to last washer up and running again. Thanks for your help. It was a very professional and educational.👍

Li
Review №92

GREAT!!! Fixed my refrigerator. Very professional. Also called them back to fix my shattered range top. Reasonable price, quick turnaround and excellent Service!!! I kept their business card and will use them again.

Lu
Review №93

Mike and Barbara run a first rate operation. Hands down the best Appliance Repair company in all of Houston and its surrounding areas. All companies should take a lesson from these guys

Ta
Review №94

Very quick response, nice repair man who was very knowledgeable. Great experience all around! I know hed be back anytime if there were any problems too :)

Ja
Review №95

My tech was awesome today. Had to deal with a difficult dishwasher and did a great job!

Mi
Review №96

I called them to install dishwasher but they are not a plumbing company. Miscommunication on my part, associate contacted supervisor and I was not charged for the appointment. I really appreciate the communication and effort by all team members.

Ed
Review №97

HIGHLY RECOMMEND!!! I have never used an appliance repair company before, but my dishwasher was on the fritz. This was the 4th place I called after googling dishwasher repair, and the only company that could come out the same day. Within 2 1/2 hours of my initial call, my dishwasher was fixed. Being that I know nothing about appliances, they could have gouged me, but Jody the tech, let me know it was an easy fix. The cost as 60 bucks less than the estimate. I will use this company for any future appliance needs.

Pa
Review №98

Great service and knowledgeable technicians. Highly recommend using them

An
Review №99

I had AHS come out and fix my ice maker and they were prompt, nice and well priced. I felt like they really informed me as to how to take care of my ice maker. Well-then I emptied the ice out and could not get it to turn back on. I called and Mike answered and told me to first look at the control panel and just see if there was a button to push. Well duh, I went home, pressed one button differently and it came on!I really appreciate that they did not just come out and charge me for a service charge and Mike was so nice. I highly recommend them.

Th
Review №100

Cant be worse than highway robbery. Scheduling was pleasant, but the service was plainly horrid and unprofessional. When the technician arrived at our business; a quick inspection was done and he plainly google the possible cause. Without opening the machine nor turn it around. The technician concluded that the circuit board has been fried and it would cost us ~$700 to fix.... The machine cost $650 brand new. We paid the $65 dollars call fee and the technician left. 2 days later we seek a second opinion from a different company, a technician that actually opens the console and inspect the machine. The only problem with the machine was that a plug came loose during washing cycles, due to vibration. Plug the loose end and viola nothing was wrong with it. Overall, stay away, highly unprofessional and legalized robbery.

Information
25 Photos
100 Comments
4.8 Rating
  • Address:10918 Indian Ledge Dr, Houston, TX 77064, United States
  • Site:https://mynewappliancerepair.com/
  • Phone:+1 281-656-8428
Categories
  • Appliance repair service
  • Microwave oven repair service
  • Refrigerator repair service
  • Washer & dryer repair service
Working hours
  • Monday:7am–6pm
  • Tuesday:7am–6pm
  • Wednesday:7am–6pm
  • Thursday:7am–6pm
  • Friday:7am–6pm
  • Saturday:7am–6pm
  • Sunday:7am–6pm
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