Living here has been a great experience so far! I just recently moved to Houston a couple months ago and Rebecca has been a great help in getting me situated. Shes very consistent and always follows up with any concerns or questions I have. Shes dedicated that wants to keep the residents satisfied! Shes also been good at keeping us updated on any changes, especially since the transition of new management. Great place to live and even provides a shuttle service to the med center!

Nice place to live. They make sure to put on regular community events, too, which is really nice. Ive been to a free farmers market, and two different breakfasts so far, with more stuff on the way.

I am writing this review because I have had a great experience with the leasing team here and I must say Rebecca Babb in particular was great help and responded promptly to any questions that I had. I am someone who ask many questions, so this was a great help. Great, clear instructions and always very nice!

The Terraces on Brompton were the best facilities that I found, has everything you need to start your new home and the location is perfect, near medical center area.Perfect for students, scholars or doctors.Maria Huerta was in charge of my process. I was moving from another country and All the process was new for me, however Maria Huerta was able to explain me all the details and helped me with everything that I needed to get my new home, she was willing to stay late to run my paperwork after hours verifying that everything was correct. Without a doubt everything was easier thanks to her.Awesome place!, awesome staff!😀

The complex Is under new management and the new management is very understanding the understanding the environment is very peaceful I would definitely recommend living here

Great apartment. The location is amazing and the prices are fair. Definitely would recommend someone to live here (:

The area is safe and clean. It is quiet.The only disadvantage is, not having W/D in unit, but it has clean laundry.Maintenance is good, although there is delay to take action when you submit a request.

All of these new people are so rude. Unbelievable, they are not helpful and so rude, always answered you in a sarcastic ways!! Always no water, insects crawling, too many thefts. weekly , monthly .. favorite thefts place. They dont care if you are victimized of thefts inside the apartment. They dont give precautions too , warning or safety measures like CCTV , there is no even roving guard. They just dont care at all.I saw yesterday my friends car. Wheels and rim got stolen. Its always happening in this apartment complex

Affordable Apartment complex.Common laundry facility.

Jasmine was super helpful and very nice. I was moving from another state and was looking for a decent place that’s relatively cheap and near Rice University, found this place and contacted the office. Jasmine was able to walk me through all the details and provided all the help I needed. I had very simple fixes in the apartment and they were able to send someone the same day. If you’re looking for something decent and on the budget then this is a really good option. I haven’t spent a lot of time here yet but I will update my review as time goes.

This place is far amazing, I took a tour with Maria and was the most detailed Ive had before, she gave me all the details , prices, things around , cant wait to move in , she was amazing, very friendly and respectful. Its a beautiful place and calm.

The place was very good when I moved in one and a half year ago. It then declined after Harvey. The current management is not taking security measures seriously.

One of the most affordable and nice place to stay at Houston.

There are too many thefts around this area. My car got broken in, my bike got stolen and both happen in only 2 3 months.Update April17,2020 my friends car wheels just got stolen couple day ago. Some other in the neighborhood said their car window were smashed and it happened a lot before at this place.Update July 25, 2020When we move out, we clean the room just like the way before we move in but we are charged 250 for the cleaning fee and no deposit returned. We heard a lot about this but didnt expect its so strict. Also be careful with the corner at the sink in kitchen since they use cheap materials, it will be peeled if you let water plash on it.

I was interested in leasing an apartment here but thats a HELL NO for me. Ive called for a few days in a row for someone on-site to call me back because the call center has no information about the units directly not even what floor they are on. I have not had a call back. I had the call center send a message directly from them and still no one has contracted me. if they are acting like this with the possible new tenants I know their current tenants have it really bad. Ill take this as a warning sign!!!

If I could leave a negative review I would. Overpriced and lack of management. I have been here less than a month and my AC broke 3 times. That can be forgive-able as well as the loudness of upstairs neighbors as it is an apartment building. What cannot be forgiven is that I had both my utility trailer and pick up truck stolen within a week of each other and management ignores these issues. They hide in the office hoping that they would not have to deal with the issue. The security here is not worth the price. The gates are just an inconvenience as thieves drove off with my vehicles while Security has not done anything. The thefts were obvious as my truck door locks were torn off and locks on the trailer cut and left in the stalls. There are zero cameras here to protect residents or vehicles. IF you are new to Houston like we are move elsewhere. Save your money and do not fall for the hype of a good neighborhood this place is a terrible place to live and seems to get worse. IT is a section 8 environment with a upscale price and zero services.

I lived at Terraces On Brompton Apartments for 10 years.I like my home because it is centrally located. It is has easy accessibility to Houston Metro and to Houston Metro Rail.We are located near to NRG Staduum, Rice Village, Meyerland Plaza, Galleria Mall, and Texas Medical Center.Terraces On Brompton has just undergone a massive remodeling project wherein the entire complex was repainted; all common gardens were professionally landscaped; and the entire complex was reroofed.Terraces On Brompton is unquestionably the best place to live in Brompton St. and it is probably one of the best places to live in Houston!

Such a great location and a shuttle to the med center also

Great place to rent for those on a limited rent budget.

Just moved in. BHelpful staff so far and nice clean apartments. Quiet and not overly priced.

Too many theft in this apartment complex, a lot of people have been complaining yet, they havent taken any action. A simple cctv around parking lot would add a little safety around this area. But, no, there are still none. And just today, my car wheels got stolen. The lack of security exist in this complex. They won’t even help their tenant for that.

Ive lived here about 9 now months (on the second floor) and have only had good experiences so far. Ive only needed minor maintenance issues, and theyve always been solved promptly. Front office staff are friendly, and its nice to see that they regularly put effort into improving the community. Since Ive lived here, theyve gotten a community life coordinator to organize community events like a Kings Cake feast for Mardi Gras, which is a nice touch. Decent and convenient fitness room.

I have been living at this apartment for last six years. The management was great when we moved in but as years went by it started go down hill. The present management(2019) love towing your cars without any warning rather than taking security measure to stop break-in and car rims getting stolen at night.Maintenance request take days before it is complete and swimming pool is hardly clean.

I had a very forgettable experience. They start maintenance at will, no water for full days and noise throughout the day. I work from home and they have made it impossible for me to do that. The apartment is totally not worth the price they are asking for. There are much better options around.

The apartments are decent. A little pricey but great location. The only issue I’ve had is that they’re always cutting the water off and sometimes let you know last minute. I’ve lived here almost a year and I feel like the water is being cut at least once every two weeks. It can be very frustrating.

Im a current resident here and I have only one piece of advice: STAY AWAY from that place. It is the worst place, with the worst management I have ever seen. My toilet has been clogged since 8:30 am. I have only one bathroom in the apartment.This is an emergency situation, right??Not for them... the rude answer I heard from the management was to use the Gym bathroom, because he cant tell me how long it will take someone to fix my toilet.In addition to the rude and sarcastic service, I still have no access to the bathroom. This has happened before, I had the kitchen sink clogged several times. The last time was at Christmas, with my family here and unable to cook. They only sent someone when I went the fourth time to complain. I also had a problem with mold on the ceiling after the Tropical Storm Imelda. They only came to fix it when I complained a third time. My roof was all moldy, a horrible smell. They are terrible. All the service here is terrible.

Noisy place! Although its located in a good area, but theres no peace. If isnt the construction noise and the tow truck pickup somebodys car in the middle of the night. Always shutting down the water. No parking space cause of the construction and if you move out; dont even bother to leave the apartment clean. I cleaned the apartment before I leave to get my deposit back. They still charge me cleaning fee and other fees that added the total of the deposit. Bad experience overall

Rooms smell cigar. And place needs more housekeeping management. Grounds n surrounding scary offices n customer are good but more cleaning up needed.

I started living at the Terraces on Brompton in October,2015 and my experience since then is truly amazing, the management is very friendly and accommodating. The rents are pretty affordable and the neighborhood is very safe and beautiful, one of the best and high-end neighborhoods in Houston. In case of maintenance, however rarely any maintenance is needed to the apartments, they respond in a timely manner. The complex is close to Texas Medical Center and many shopping centers and plazas. I would highly recommend this place for anyone who wants to enjoy a decent priced accommodation in a beautiful safe neighborhood. Shuttle services are also provided for a minimum price/month to the Texas Medical Center which is a huge plus for people who work there.

Its a beautiful cozy environment. The office staff here are very friendly and very helpful. I love it here. Living in a clean environment is the most important thing for me cause you dont usually find a clean living area with an affordable rental payment. So yes Im very pleased to live here and Ill definitely extend my stay...

Please, Stay away from this place. Our family members Cars were Broken Into, Vandalized or Burglarized frequently. My 2 bikes were stolen as well. Recently, we had to face a severe problem is that someone stole four Wheels off my vehicle. When we came to apartments office to discuss about it, the managers ignored and did not want to help me. They have no sense of responsibility. Attached images are my evidence for that.

I recently moved out of this place so I figure Ill provide a bit of review for this place.1. The plumbing system in this complex has major issues. My unit experienced clogging a few times. They got it fixed fairly quickly but during the 10 months of living there, I feel this place was constantly improving the drainage, plumbing, or pipes all over the place. I am not sure if it was because this is post-Harvey era so they are trying to be proactive, or the plumbing is just falling apart so hard they have to constantly fixing things everywhere.2. The management is bad. I know we should not expect too much since these are really not some fancy luxury apartments. But the turnover rate of the leasing office staff is just too high. You see new staff every few weeks and most of them dont really care about people living in there.3. The capacity of the power distribution system in this place is not enough when higher units are occupied. There was a period of time my refrigerator and microwave would just be cut off power randomly, no matter in use or not, by the GFCI outlet. About 5 out of 10 times when I use my instant pot, the GFCI outlet would cut off the power in the middle of pressurizing.I sort of managed to live with the above-mentioned issues later because I work very long hours at the TMC. But the reason I decided to move out of this place was because they tried to make my rent 12.75% higher when renewing the contract. I got a good deal for the first year but still, this place is not getting better and youd like to charge me for 12.75% higher when tons of other housing options are available within a two-mile radius? Really? I found my next place in just two days. I have a cheaper, bigger, and more recently renovated apartment now and it only takes me 5 more minutes to go to work.In short, I do not recommend this place. The problems of this place are not just incidents but are very much systematic.

They will try every known method under the sun to take as much of your money as possible.Is not that well maintained, pools stay dirty all the time, there is a small rat infestation in some of the apartments as well.The elevators do not work and no attempt is made to address that.The bike racks are inconveniently located and have old, unused bikes locked onto them making them almost unusable.

Visited my brother in these apartments, didnt get water for two days straight.One interesting story : The entrance is way more fancy than the rest of the complex. I usually entered from 2823 bellefontaine, one day I entered from 7315 brompton, the main enterance and was confused if we were in the same place.Jokes apart, some serious attitude problems with the management.

I received a pet violation letter and fee placed on my account: We noticed a dog on your patio. Funny thing is that my unit has NO patio and I have NO pet.

The location is great but the building itself is very very old. It requires a lot of maintenance,which means anyone who lives here needs to work closely with the management team. For example, for the past 5 months, there are at least 5 events that I either had no water or no hot water. Two out of five events, I didnt get a notice.My personal experience working with the management team is not very positive because they rarely got the job done after I first notify them. For example, my key nob was not working for the whole week; they gave me the pass code to open the gate but it was not working. Went to the leasing office at least four times before the issues finally resolved.I understand that they have to take care of many other important things but with the amount of the rent I am paying ($1500 ) this is not the service I expect to get.The bottom line is that the management team does not really hear any feedback from people. I am not the first one complaining about them (just simply looking at other reviews since July 2014). They still have the same managers, although the staffs turn over rate is really high.Good luck if you are going to move in. Maybe you will have better experience with them.

Value for $

I have been dealing with my upstair neighbor who has a dog and is constantly making noise in the middle of the night for hours and I told the management countless times and they just ignore how I am uncomfortable in my apartment and they did nothing for that neighbor. All they say is me transferring another apartment. they are not problem solving people. I do not have money to transfer. All I want is that my workday schedule is pretty busy, I have only a few hours to spend in my apartment and I want to have a comfort. Most of the time the management ignores my emails. This is the worst management I have ever seen. Do not recommend this apartment, if I had money and time to move out, I would definitely do that.

Great place for the price, for location and amenities with nice apartments. Office can be slow and seems understaffed at times, but are definitely some of the nicest office staff Ive ever dealt with. Just budget in time to work with them. Maintenance is reasonably fast and good.

Pretty good place near the med center area. Good bus service for students going to nearby universities. The inside of the apt looked pretty good too

This was a great location to live in with decent units as well, however, the management is terrible. In the two years I lived there they changed our move out date, lost our pet deposit, didnt notify us of rent increases, and overcharged on damages that should have been covered in the pet deposit effectively taking our security deposit as well. They also did not forward our mail upon move out as they promised and the turnover rate in the office is too high for anyone to have any institutional knowledge. I can say they were very nice in the office every time I went in, but kindness does not excuse such poor organization and communication. The maintenance crew is awesome, though, friendly and efficient. I would not recommend this complex.

I was looking to rent here but didn’t go through with it, I paid for application and admin fee. Since I didn’t rent with them and went elsewhere, I was suppose to receive the admin fee back which was $100. They didn’t want to give it to me so I had to dispute with my bank for me to receive my money back. Glad I didn’t stay, couldn’t even imagine what worse things I would’ve been dealing with if I rented that apartment.

Good Location, Bad experience, complacent management, half baked services, they tend to over charge for things without informing you

I lived here for 2 years and at first, I was satisfied with the price but I regret that I was only looking at the price. For the nice neighborhood, it may look budget-friendly but the quality of life here was horrible. Constant water and electricity outage were SUUPER annoying. There were times that they cut off both from 8am to 6pm for a week!! There were several burglary after Harvey and MY UNIT got broken into as well. But when I notified the front office they were indifferent and didnt even ask if Im doing okay. WOW. They did NOTHING! They act all friendly and caring until they face unpleasant situations like those. The ac vents have molds everywhere and because its such an old apartment, theres constant issues in the unit. Also I had frequent yellow water problems. I just dont recommend this place if you can avoid.UPDATE: (REPLY TO TofB COMMENT BELOW)You are commenting on a completely different context. I’m not talking about flooding and I was NEVER offered to move to a different location. Obviously even after the break-in. So your comment didn’t really answer to anything. And they took total $800 deposit I paid in excuse of “cleaning”. When I asked Ethan before that happened, he said there’ll only be $50 carpet fee.

I would Have given -5 (negative five) if there was an option. A place where roaches and insects live in harmony . Many nights electricity was not there....water cut-off. Also, during rainy season, if you are in the lower floor, please buy a boat also..will be useful since every day water will enter the apartment. Always work going on ...loud sound of machinery.. and they only want to take all your money. Stayed there for 28 months..and they robbed half of my savings with one fee or the other....terrible staff.. they never tell you what you are getting charged for... never explain the charges... and in the end will not give your deposit back and then to get your final utility bill, they will approach through the collection agency.. horrible.. please please..please ..go away....please keep away from this horrible place....

Burglary, raw sewage flooding, cockroaches, and horrific management. Welcome to the Terraces on Brompton. For a more lengthy review from me, check out Yelp.No one will follow up with you for anything. You will be charged for everything under the sun upon move out, like carpet cleaning, dust on the floor, and extra valet trash. Staff will pretend to lose your payments or paperwork in order to get more money from you.My unit was burglarized in the middle of the day. They forced the front door open and stole thousands of dollars of items from me. I did everything right - I filed a police report, contacted insurance, documented everything, and alerted management. I never heard a single thing from management. They completely ignored me, though I begged for help.Two incidents of raw sewage flooding happened in my unit, #133A. The carpet was destroyed. Instead of replacing it, they sent in a crew to install blowers to try and dry out the entire carpet. No one communicated to me that my unit would be unlivable for 4 days - in fact, the manager recommend that I stay overnight, even though I clearly explained the issue with my severe eczema and allergies with dust. I had to sleep on a friends couch for the time being, which was humiliating as a corporate professional in the middle of review season. Even so, the maintenance crew left a mess in my apartment and the carpet was not fully dry when I finally came home. I also found 5 loose, rusty nails hidden in the floor.When I moved out, management refused to refund an overpayment of $925.00 It was never their money to begin with and I accidentally handed it over because I was still reeling from the burglary and wasnt really paying attention. Temporary Manager Stacy and Assist. Manager Delia lied to me constantly. They told me Oh, the money is on its way! and We have no idea what youre talking about! It took 2 months of documentation, calling, emailing, and finally sending a demand letter via certified U.S. mail indicating plans for legal action for anything to get done. I now have my refund, but the bullheaded measures I had to take to get it was excessive.All in all, I regret signing a lease here.If you find yourself in the same position as me, DONT BE AFRAID to demand compensation for your troubles. Management will feign ignorance and say that theres nothing they can do, but insist. They can compensate you. Document EVERYTHING (photos, video, emails, phone calls, times that you contacted them, who you talked to, etc.), follow up constantly, and build a case in the event that you need to take them to court. You wont need to go to court - theyll pay you to avoid that - but the key here is to stand your ground.Good luck and may the odds be ever in your favor.

THIS IS THE WORST PLACE THAN EVER, thefts everywhere, water shut down all the time, somebody broke my friends car window before, stole my bike and now they even stole my car four wheels this morning, and irresponsible staff doing nothing with that. notice: noisy place too. the current management do not take security serious even thought i reported to them many time

Location is great if youre working in the TMC but thats about it.There is a HUGE bug infestation problem they have here. I am a current resident on the ground floor and honestly the problems never end. First there was a beetle infestation, then there was a mosquito infestation and now theres a bottle fly infestation. It never ends and I am so incredibly frustrated. I cant WAIT to move out. The management isnt quick about getting these issues resolved either - you have to go yell in their faces for them to even take any action. There has been a management change recently which has been better about residents issues, but a lot of their attitudes towards the common problems around the complex are still indifferent.The flooding here is also CRAZY. The weather gets bad in Houston, but the infrastructure here is poorly built. When it rains over night, there is no way I can get out of my apartment because the walkway is flooded up to my ankles. I have to go outside BAREFOOT. Also, there have been numerous times water has entered my ground floor apartment (and guess what comes with that - MOLD AND BUGS!!!).Honestly, for the rent they charge this isnt worth your money. Might as well pay a few extra dollars per month than live here. The shuttle service they provide here is also available at other apartment complexes.I didnt take the reviews to heart when I was searching for a place but now I regret it. DONT LIVE HERE

So angry to deal with them. If I can I will give them -100000 stars. Horrible application process and take application deposit. Terrible stuff. DO NOT TRY TO DEAL WITH THEM! PLEASE SAVE YOURSELF BEFORE GET IN THIS HORRIBLE APARTMENT.

Ive lived here for several years. Im going with 3 stars because the price, location, and free shuttle to the Med Center are stellar. However, you do get what you pay for as there are a number of issues living here. I cannot believe the website calls these luxury apartments. That is an absolute joke.(1) There are very frequent water outages that sometimes last most of the day. Yes, they do make an effort to inform residents about the outages. Nonetheless, this is the 6th apartment complex Ive lived in and the first where Ive experienced water outages like this. (2) Maintenance is inadequate. Being an old complex with mediocre-at-best appliances, maintenance issues arise relatively frequently - leaks, low water pressure, broken disposal, broken dishwasher, clogged drains, etc. Ive had some good experiences with maintenance but also some problems, such as taking 4+ days to come by to fix things. That is a long time compared to my experiences elsewhere. They always use the excuse that emergencies come up that need to be addressed first. Fine, but if you dont have the staff to deal with emergencies as well as handle non-emergencies within a reasonable amount of time, you need a larger maintenance force, more availability, or both. (3) The infrastructure of the place is very . . . worn, for lack of a better word. There are doors that dont close properly, floors with a slant, sinking pavement, and of most concern, the staircases are not in good shape. Ive seen steps on multiple staircases crack in half. (4) The elevator in my building was broken when I moved in and stayed that way for over a year. It was finally fixed which lasted a matter of months, then it stopped working again and has remained non-operational for several months. Ill stop there for the sake of brevity.Ultimately, there are many issues, but there are much worse places to live. My problem is I think get what you pay for should really only be an excuse for the immediately unavoidable things like the old infrastructure, flooding, and apparently necessary water outages but is not an excuse for poor service; maintenance should be a non-issue.

It has been a nightmare for me living here since the first day I moved in. The management team is extremely unprofessional. Instead of listing tons of reasons to not move in, let me give you two specific examples to show you why its absolutely a stupid idea to live here. EXAMPLE 1: A few months after I moved in, I found a rat visiting my place during night times, eating my food, and leaving its poo on the floor...then I realized that theres a big hole on the wall behind the stove. I reported this to the management office immediately, and it took like forever for them to finally come and lets say, fix the hole. Its not the end of the story, unfortunately. The rat bit the hole and found its way back again, and again, and again (of course, the technician came and fixed to hole with different method each time, and apparently, none of them worked)....The building is very old, and as its made of wood, I believe Im not the only one who got lovely rat roommate living together in this complex. Eventually we used the silicon sealing to seal the hole for good and since then the rat stopped visiting my apartment. The management team failed to provide any help during this instant, for over three months. EXAMPLE 2: When I was moving out, I was informed that the last maintenance bill will be sent to my new address (btw, Ive already paid my last months rent). No bill and no email from them since then. It was till almost two months after I moved out, I got a notice from a third party debt collection agency stating that I owe them 400 bucks....speechless...PLEASE STAY AWAY FROM THIS TERRIBLE PLACE FOR YOUR OWN GOOD.

Had a terrible experience with the Berkshires. Nothing but headaches dealing with the staff and many extra fees when arriving. They also fully replaced the carpet without consent after moving out and sent the check in the mail. Would NOT recommend. As a student from Canada dealing with them was the worst experience I had while in Texas

If i could give 0 stars i would. property had good move in deals and cheap rent and being young (19 y/o) it seemed great but my experience has been everything but that. july 2018 i signed a lease with a roommate. upon move in there were dead roaches throughout the whole apartment and broken fixtures. in september our ac was broken for 5 days. we contacted the office multiple times and spoke to stacy, who at the time was the manager, and were told that they only had one maintenance guy and there were several units that needed the ac fixed as well. keep in mind it was early september, our apartment was 85-90 degrees all day and night. fast forward a few months we come to find out stacy was fired due to legal claims that were being filed against her by another tenant. around the same time my roommate broke our lease and management let her off clean while everything fell on me. i had spoken with kawanna, the new manager, about transferring out to a one bed. i was charged $400 transfer fee and $150 deposit and she took care of all my paperwork and told me my unit would be ready sunday dec 23rd. that sunday i went to pick up my keys in the office and the guy working there said he had no idea i was transferring and there was no record of it in the system but they had time to deposit my $550 check??????? i finally got to pick up my keys christmas eve but i didnt get off work till the evening leaving me to move all my stuff alone late at night the day before christmas. not to mention they moved me into an apartment with broken locks. the lock on the door was busted and dented and the door handle was loose and could be moved around. both the handle and locks also had huge gaps in them. the door frame was also busted and had a huge gap that from the inside you could see the light from the hallway outside. you could also barely lock the door, it would get stuck and only turn about halfway. i demanded a new door and locks but all they did was put a piece of metal around the lock to “seal the gaps”. after the move i had been in contact with kawanna about my rent for january, i told her i was gonna be late and wouldnt be able to pay till the 8th due to the transfer fees and deposits they charged me and she promised she would work with me and that i wouldnt be charged late fees. right around the first i had managed to come up with enough to pay my rent on time however they didnt update the online system correctly and it was still showing that i owed transfer and deposit fees, and it being the holidays it was impossible to get in touch with them. i talked to delia who supposedly handles the accounting side and explained to her what kawanna told me... kawannas response was “i never told you that”. in the end i ended up getting charged $250 in late fees. its now march 2019 and last tuesday the 19th my apartment was broken into. i came home to my door busted open and thousands of dollars worth of items gone. when i went into the office to speak to kawanna about the incident and to hold them accountable to replace my items due to the unacceptable “fix” to my door in the first place, her response was “we’re not responsible for your security”. we are not allowed to have cameras outside of our units, they have no cameras on property, poor lighting, and the gates by the open parking lot to building A are never locked, and in the same parking lot theres constantly cars that sit in the parking lot running with no lights on really late at night just creeping. OH! and before i forget.... they were supposed to refund me a $400 check from my previous apartment for my deposit and prorated rent. i moved out dec 23rd. its march 27th and i still have no check. also about a month ago my bathtub was filling up with raw sewage water so they drilled a big rectangle hole in my bathroom wall to get into the pipes and when they were done they just stapled a black trash bag over the hole :-) i could go on for hours about how unprofessional, negligent and horrible the management has been. my advice to yall.. DONT SIGN and if you do. DOCUMENT EVERYTHING.

Visited this apartments and they treated me with manners and I liked how the employe approached me greeting me with a big smile. I enjoyed our visit and hope to live here as soon as my contact is up.

Very nice and quiet

Absolutely incompetent leasing management. They dont seem to know how their own accounting system works. Multiple times they debited money from the wrong account and then charged me a late fee. When I addressed the problem they barely apologized, cancelled my late fee, but didnt fix the problem until now!

I love living here and although my my stay is short cause of school I like the atmosphere I had some concerns so I filled out a survey and in less then 24 hours I had a call from the manager pretty cool huh you guys rock 👍🏼

Awful. wish I could give no stars. someone walks around this property with a leaf blower for several hours EVERY SINGLE DAY. dont rent here. I cant stress enough DO NOT RENT HERE.

Serene place perfect for students and scholars

Management is not good, but Main issue now is the cock roaches. If you choose to live here, the price is reasonable. But you get what you pay for so be mindful.

I had a really positive experience leasing at the tearraces at Brompton, all the people at the management were very helpful. I leased my apt from Delia Soria who was very helpful, patient and considerate of my needs, she took ample of time to show me different units and even helped me make up my mind on choosing between complexes. Tracy the manager was nice, she helped in suggesting other units that might fit my preference and worked out the best deal. When Delia was off that day, Sochi showed me more apartments and their pricing details, she is social, respectful and tries to walk out everyone to the door when they leave.Thanks Delia and everyone, I hope my stay in the apt and as a tenant of the complex is as pleasant.

I really like living here and I would totally recommend living here, the rent is reasonable, the amenities are a major help, and the people are heartwarming

*Terraces on brompton is NOT a good place for living*. I lived there for a period of 9 months, I am a student and it was an apparently good price for the area. But, here are the reasons you should try to avoid living here:1) The *water of my bath tub always came out yellow* for at least 15 second before clearing. (Had to buy filters)2) *Lots of bugs in the property*. At the end I would have bugs (rate black big fly) growing somewhere near the apartment or inside because I would always find them in my room, Windows or near the air duct.( my roomate and I where súper afraid of bugs so we would buy things to keep them away and would never even leave unwashed dishes in the sink).but I felt I had enough when I saw cockroaches coming out from the pipes of the bath tub.3) the *first floor apartments get flooded easily.*4) *elevator almost never worked* and one of the few times I used it ( since I lived in the third floor and I had to go up with my bike on my arms) i got stuck and it was summer and super hot, there was no ventilation system (since it was a big piece of trash. It was a horrible experience.5) since I moved I had trouble with water coming from somewhere in the bathroom. I would tell them to fix it and according to they... they did but the problem would come back ( once they said they did and they actually went to fix the bathroom of my roomate which didnt had any trouble). At the end I ended up googling how to fix it and I literally open the pipes of the sink and found a massive tampon of human hair and disgusting stuff. After that it was fixed the problem.6) *They kept more than 85% of the deposit* ( 500) which was ridiculous because we gave the apartment back in perfect conditions.7) Pool was almost always closed and in bad conditions.The fact that they stayed with my deposit made me so mad because they offered a lot when I sign the lease as a complex apartment. And on top I had to fix things for them and Buy filters for the tub and sink of the kitchen.Ps: i forgot to add here that I would take my bike up through the stairs even though I had to carry it cause they wouldnt last a week if left in the parking lot.*DONT MOVE HERE*

The people here are so nice！Sochi， the leasing consultant is super friendly.

I wish I could leave less than one star. Worst place I have ever lived. Even before they completely abandoned the residents during Harvey, staff was wholisticly terrible. Rats, roaches, maintenance requests ignored, sewage leaking into apts, crime, elevators/hottubs never working, etc... During Hurricane Harvey, all first floor apts were flooded with over a foot of water and power was lost. Staff will not release residents from lease to move out of flooded apts. Having to use a lawyer just to find a new home. Do not move here.

Since Terraces have taken over from Berkshire, the management seems not to care for costumers and many of the old tenants have moved out due to various reasons from unhelpful and rude management to unprofessional maintenance staff. The buildings are old and used to rely on frequent and professional maintenance before but that is well gone. The new manager is extremely rude and unhelpful in comparison to the previous manager. She simply doesnt want to listen and doesnt offer any help and lacks effort to satisfy tenants needs. They failed to repair the leaking roof and my unit was flooded in several occasions on 3rd floor even after the so called fixed it. There was the issue of clogged toilet pipes over the whole complex for about 2 weeks on and off as well and the never working elevators on side A. Overall during the few months of transition, the whole place was moving south and I had to leave the place after years. Do not recommend it as a previous tenant anymore.

Moved here because I could make it to work in 10 minutes, but the first month I was given a notice with late fees because sandra/deli lost my check. I was told that in 8 years of doing the job that had never happened before. Ended up in a screaming match over the phone because though I was more than willing to write a new check, I was unwilling to pay the late fees. After I went in person, the late fees were finally dropped. A few months in I had a problem with raw sewage backing up through my bathroom sink. It took days for this to get fixed and after being told the work would be done on the exterior of the place, it was a bit surprising when the next day a bunch of men who spoke no english (I speak little spanish) barged into my apartment and started jackhammering through my bathroom floor. They covered my bedroom in plastic and threw dirt everywhere.. Instead of putting me in a hotel, management gave me keys to their model unit so that when I had to relieve myself (while the concrete and flooring dried) I could walk halfway across the complex to do so. A few months later it happened AGAIN only worse. I told them about the problem and told them how to make it so that at least it would stop flooding until the plumbers could get there, but instead, I came home (stone sober on st. Patricks day) to an unlocked apartment and boot prints in the silt on the floor from the worst flooding yet. I got to get into another debate with (a not so sober) sandra about how this was an unsanitary living condition and what they were prepared to do to fix it. For days no management said the words raw sewage or unsanitary living condition to me. Instead they repeated ad nauseum that they were sorry it was uncomfortable and inconvenient. Finally after threatening to go to the media (as I stayed the week at a friends house) they agreed to clean the spill area appropriately, and prorate my rent for the week I was refusing to stay there (not the previous week I had to deal with the problem). I had just resigned my lease before the second incident (not wanting to move heavy furniture again), and instead of letting me out of the new lease and moving, they offered me a 3rd floor, but I have solid wood furniture, and did not want a 3rd floor. So they cleaned up the mess and put new slightly different colored carpet in the bedroom. I was told i would not be liable for the carpet coming out of my deposit since they were going to have to replace it because of the mismatched colors. After that mess, the roaches went from bad to unbearable. When I moved out they tried to charge me for a carpet shampooing and after a lengthy argument and the lady having to confirm with sandra about why they werent going to do that (and the carpet wasnt even bad enough to warrant shampooing), it was agreed that I was not paying for the carpet. They still got some of my deposit, but I did get some money back.. I would advise against looking at this complex at all because of how unreasonable management is, not to mention the roaches, paper thin walls, and squeaky floor boards above your head. I have never been so happy to move from a place. I believe this complex tries to take advantage of people without great credit (this is also section 8 housing), or that may be new to this country. Renter beware.

I cant believe anyone chooses to Iive here. The management is extremely rude. I was asking how I could get out of my lease since I found a house and the person (LaToya) immediately started threatening me that they would report me to the credit bureau. I never said I wasnt going to pay, I was just asking for information. The manager (Sandra) was just as rude. They are nice to you until you sign the lease, If you make the mistake of signing a lease, you have to suffer the consequences. STAY AWAY AT ALL COST!

I was going to write a lengthy review about how horrible the management is at The Terraces on Brompton, but I will summarize it with one quote from the manager: All move-outs go to debt collection agencies.Do not move here.

Frequent issues with cockroaches, mice, and unreliable management. Only positive aspect of the location is that its cheap. Would not recommend.

We lived here back when it was Waters on Brompton. Good location and we had nice neighbors.

Fast service, quite community, perfect location

I have been here a month, and so far I have had nothing but positive experiences with everything. I got everything I expected for the price, and I love the location.

Stay away at all costs!!This place is a total disaster. Never have I ever dealt with a more incompetent management staff. Honestly I dont even know where to start with my terrible experience here, but I will list things:1.When I was getting ready to move out, I went to the manager to put in my 60 day notice. She told me that I couldnt put in a notice until 30 days before I was ready-which was either ignorance or a bold faced lie in attempt to get me to pay for another month. They told me to come back at the end of September to request a November 1st first move out day. Thankfully, having dealt with numerous experiences where the management did not do their jobs correctly, I came back in September 2nd BEGGING to let me sign a document with a November 1st move out day because I was worried I would get screwed. The manager finally let me do this, probably because I bothered her several times about it. Turns out that I was right, they didnt need a 30 day advanced notice they needed a SIXTY DAY advanced notice so I wasnt allowed to move out until November 2nd. Had I taken the managers incorrect advice to come in September 30th, I would not have been able to move out until November 30th. I hope that this mistake was just due to total incompetence and not on purpose, though that wouldnt surprise me given other experiences with them.2. When I was finally able to set this, I went to month to month rate, which was supposed to be 200$ more than I paid at the time. When I went to set this up, I had found out that I was being charged 100$ more per month every month than I was supposed to. When I asked to have this fixed or at least pay month to month on what I was supposed to be paying they said tough luck. Make sure you have the right rates if you make the terrible decision to live here! Furthermore, they said utilities would be covered under month to month. Not only was this untrue, shortly after I locked it in I received an official notice that the month to month rate had gone up another 100$ along with instructions to renew. I was supposed to get a letter like this 60 days before the end of my lease but their incompetence once again led them to not give me a notice.3. They LOST my deposit-I know right? When I moved in we payed a $150 sure deposit which we were told we would not get back after moving out but that this would cover any potential damages, the rest we would have to pay. Even though I paid this to them, they did not have a record of it and CHARGED me for it on checking out!4. They will nickel and dime you for damages wherever they can. First and foremost, after cleaning the kitchen and bathroom rigorously before moving out, they charged me 80$ for cleaning these rooms. 80$??? Youre telling me 20$ worth of cleaner and elbow grease is charged 80$ (this is after I had cleaned it several times). Furthermore, There was a bad flood in Houston, and because of the way the complex is built (to no fault of my own), water flooded into my apartment. They actually charged me 75$ for cleaning this up, which was outrageous.5. Someone in the office decided that the best time to have yard work done (if you want to call it a yard) is Saturday and Sunday morning at 7am, completely disregarding and disrespecting their residents right to sleep in on non-work days.6. The washers and dryers almost always had problems.7. The pool was dirty more often than it was clean.8. Management never did anything about the children that would play baseball in the yard, who broke windows several times and were often loud.Overall, I would say this was the worst experience I have ever had with an apartment complex, so much so that I felt the need to create a google + account and leave a review in hopes that others will read this and be spared the pain that I dealt with.If I could have given it 0 stars, I would have. Do yourself a favor and find any other apartment complex in Houston.

The Terraces on brompton is the place to be because it is zoned to great schools.

I dont know what people are complaining about. This place offers the GREATEST value in Houston.

CEILINGS LEAK DURING RAIN. Expect water to start dripping on your face while sleeping in the nights if it rains outside. Also expect the management to never repair it. ROACHES, MICE, WORST FITTINGS AND APPLIANCES, WORST MANAGEMENT. Living here will feel like any documentary you have watched about third world and a life of poverty.

Community is in a good location but just the unprofessional management is so bad. I leave one star because there is no minus here.

I seen multiple cars broken into along with the tires taken off of them.

My car rims just got stolen at this place. So there’s that.

If I could give zero stars I would. They are the worst management company I have ever worked with. They lose checks and then blame the customer. This wouldnt be an issue but they charge you $10 dollars any time you use the electronic payment system. They also fail to mail out any of their bills on time if they manage to mail them at all.

Procrastination of maintenance drives me crazy! I really want to give minus!

The apartment is old and smelly. The supplies like air conditioner, water tap break a lot. Bad experience...

A little old, and wet.

Cheap for the area

No elevators

Stay away.