The online order of Internet service was quick and easy on the website. NorthState met the time window for installation. They performed set up work the week prior to install in order to make sure the installation would go smoothly. The installer was very friendly and walked me through the entire process. Two men were out within 2 days to bury my cable. All in all a great experience and good reliable internet service.

Not 1, but 2 technicians arrived promptly at the scheduled time. I was told to allow up to 4 hours for the install. It barely took 1. Both guys explained everything and gave me tips for a better TV and Internet experience. Perfect in every way.

Kristi at North State thank you for answering all of the questions that I asked about my transferring of my services.I started out a little frustrated with the appointment time that I had between 10 am and 12 noon but North State came through as always very pleased with their services and even with transferring my services from one address to another.A big shout out to the worker Tim Baker he installed my services with such perfection in all my bedrooms and living room and he explained to me everything he was doing while doing it.Tim did my transfer installation in a timely manner.

Every detail from setting up service to the installation was great!! The installer (Clay Johnson) was very courteous and professional. He took extra steps to make sure the area was clean after the installation. It’s a pleasure dealing with Northstate!

Ive had NorthState for years, When Covid hit everyone was work from home, school from home at the time we were only getting 15mbps. I unfortunately had to switch. When they sent the email that fiber was coming I knew I was coming back. Customer service is great, the gentleman that did the install was professional and early. I had issues before switching back with consistent speeds but not anymore.

I finally got tired of getting ripped off with constant price increases by the cable company. I called North State for service and they did exactly what they said would and when they said they would with install. Install was great and so far signal is great two weeks in. 2.5 times the speed for the same price, on fiber instead of copper.

Antonio spent a good deal of time working on our property. Since we have an older house there had to be some brainstorming on the best way to install a line. He was very patient and hardworking, making sure to make the best choices with us and our property in mind. We are thankful for his hard work!

Good service. Technician was professional and knowledgeable. The new service speed is superb!

North State was a breeze to work with. Customer service on original inquiry was very nice and listened instead of pushy like some places. Have done everything on time and very professional. Installer did a great job of explaining system. I made a good choice. Thank you.

Tim Baker is an amazing technician - kind, professional, courteous, loyal, and very knowledgeable. It’s apparent that he takes great pride in his company, that he truly enjoys what he does, and cares for the communities he services. I would highly recommend doing whatever you can to keep him as an employee; and if I may be so bold to say, even assisting him with his desire and dream of becoming an engineer with North State. There is gold in that young man!

Super easy to deal with, customer service is bar none, the techs are somehow nicer then the customer service department. Better speeds then at&t and spectrum only thing is you get what you pay for, but I’m willing to pay a few extra dollars for better customer service!

Excellent installation for Fiber internet. Tim Davis, the install technician was outstanding. Very knowledgeable, outstanding personality and extremely nice. The two cable installation guys were very nice and done a great job however I didn’t get their names. Highly recommend NorthState Fiber internet if it’s available in your area.

Michael, our install technician was on time, very professional and knowledgeable. North State has always been a great service for us. The tech support is awesome, too. Thank you!

Competent and professional. I reccomend North State fiber. Works great.

Everyone I came in contact with at North State has been friendly and helpful! So far I am loving my switch of internet connection.

Very personable installer - and friendly. It is not his fault that he has not been trained in helping the customer with the remote. I would think that would be part of the installation process.

The technician was on time. He was courteous, clean, and very efficient. Very personable.

North State is top notch! Excellent customer service and the techs are informative and helpful! Our service is phenomenal and I will not be using anyone but North State from now on! Thank you North State!

I love northstate and they’ve been very helpful to me.

Excellent prompt service. The installation went smoothly and very friendly staff.

Fred was on time, friendly and explained exactly what he’d be doing. Ensured everything on the NS end was functioning properly before leaving.

My technician called before he came and was very nice and professional. He had to run to pick up something because the house I’m in is older, but it didn’t take him long at all! My service is great!

The initial setup was a little rocky but they were great at showing up the very next day and making it right and so far all is well 👍😀look for future reviews as we move on with our new cable and internet service from North State the employees are great

Our technician was fantastic! He was professional, diligent, and thorough. He took the time to explain the work he was doing and how the service worked. Keep it up Tim B.!

On Wednesday, James, in charge of Field Prep, called me two days before the installation date to get relevant information about my home. I met him and the crew the following day, Tuesday, while they were prepping on site. All were courteous and ready to answer my questions.On Friday, Bryan arrived when he said he would, was professional, did high quality work and explained what he was doing when I asked.All this excellent customer service and NorthState’s prices were less expensive than their competition! I highly recommend NorthState Communications.

The technicians were amazing. Answered all of my questions. They were very professional.

The speed is fantastic! No issues with all our technology(3 kids, 2 adults and all our smart devices). The guys who installed it were professional and kind, especially to the kids and our overly-friendly dog.

I can’t even compare NorthState to other internet providers because they stand head and shoulders above the rest. Nice and friendly, no issues ever in regards to billing, installation, or performance. I never lost the signal or had slow downs. They even processed my refund right away. A company that is honest and fair! A pleasure to deal with them. Good job!!

Mr. Baker did an amazing job, was able to answer every question we asked and was very friendly with us. We’ve had other companies also do the same thing but Mr. Baker made us feel like we were long time friends. We truly are very happy with our experience.

Awesome service, being in IT for 25 years Im familiar with people who are just hired to come out and placate a customer, this WAS NOT the case... With the gentleman who came out he was very knowledgeable of the situation and getting internet inside my new home, I was not able to be present during the turn up, but I felt comfortable leaving the situation in his hands I came home hooked up my old wireless router, and was up and running immediately.. 5 Stars definitely

Already loving it and getting more range of service than spectrum! (Installed 2 days ago) no random outages yet 🤘🏻

Our Installation Technician was courteous, knowledgeable, and professional. He was also very patient. I mention this because we were not as prepared as we should’ve been for his appointment/arrival. Great experience!!

Everything was set up quickly and runs great the only thing js im not getting the full speed im paying for

The customer service assistant was very helpful. He was kind, understood my problem and quickly solved it. The wait to get to him was very long, I was on hold for 40 minutes. Iwould imagine that most folks are not able to do that

Fastest, smoothest Internet installation I’ve ever had. Excellent pings and bandwidth, and excellent customer service.

Technician was great. He went above and beyond to make the installation look neat and tidy. Only issue I had was chipping of the plaster wall when installing the fiber outlet in the bedroom. After doing some research this could have been avoided by using a different saw but not sure if it was available to him.

Very courteous and technician explained everything and showed respect for any questions or concerns that I could have. Our devices have run much faster!

Ben the installation tech was very professional with a great attitude and friendliness. He explained everything and when to call northstate. Thanks again for the great service

The technician was very knowledgeable and respectful of drilling holes and leaving exposed cable in my home. He was awesome!!

My service randomly went out yesterday morning and came back on and then went back out. Immediately opened a ticket with NorthState and was, and Im not kidding, given an answer of 2-3 days and no time frame. We work from home and this is unacceptable. I called Spectrum, which I hate doing, and they have a guaranteed 24 hour turn around on service tickets and comparable pricing with no contracts (minus the upload speed if that is important to you.. which bidirectional speed is only currently available with fiber and not coax). On top of this, they pushed through service rates to a higher price with no notifications in the past couple of weeks. I called and was told that the only way I would have known is if i logged into my account online and checked the terms..who does that? Do I care about $5? No. Am I a principal driven individual? Yes. So I downgraded. We have some serious logistical issues here. Ive always loved the internet and the reps from NorthState, but come on yall... This is not the NorthState Ive known and dealt with for so long.

Still uncertain how to use the ROKU app with the second TV.A bit confusing for this 75 year old!Found I had MORE ??? for Gabe, my technician, after he left!He was very professional and helpful while he was still here.

I just spoke with Allison and my conversation with her was very courteous and pleasant. She had me at ease from our first interaction. Very pleasant and easy to work with. I really do appreciate professionalism. She was competent and handled my situation promptly. I just wanted to say thank you very much Mrs. Allison for helping me out and I look forward to working with you again. Thank youSincerely,Patrick Thomas

Would have rated 5 stars if the price were a little lower and had they been able to install sooner. It took close to a full week because we are in a new area where fiber hasn’t been run. Jason, our tech, was fantastic and very personable. He was friendly and very sweet to my children. I felt completely comfortable with his presence in my home. Install was quick and painless. We’ve only used the service for a couple of days, but so far, we are happy with it.

The service technician arrived on time and had our internet service up and running very promptly.

Fyi.... This is not a location where you can pay your bill, or turn in epuipment

Phoned in the problem and the repair man was there the next day. He phoned to let me know he was coming so I could put the dogs away, but he was so discreet they didnt notice him for a good 20 minutes, and even then they mostly ignired him. A miracle! He worked quickly and quietly and made sure the problem was fixed before he signed off on it. He was very pleasant and answered all my questions.

Our associate Corey went above & beyond to install internet services. He was fast & super friendly with my babies. 10/10 recommended. A true professional. Our internet speeds are much better than when we had spectrum services.

Had a great experience with transfer of service to our house. Christian went and above and beyond and we were are very pleased with our internet.

With the few minor issues weve had, support has been excellent and was able to fix things quickly. The only ISP that I will recommend

Customer service was impeccable! The gentleman who came out to place service in our home was very respectful, wore a mask the entire time, and answered any questions we had. I’m so glad we made the switch!

The North State technician that installed my cable did a decent job and answered my questions. The whole process went smoother than cable installs I’ve had in the past. The technician showed up on time which shouldn’t be a big deal but this is the first time after many cable installations I’ve been through that the technician actually showed up on time- great job North State!

Very customer oriented.. knowledgeable about inquired services. Everyone was very professional, friendly and helpful

Hope my bill not too high if it is I will have it cut off

The absolute worst!! Prices keep going up every payment! Switching to spectrum!!! Every time it rains the internet has to be rebooted. This shouldnt happen with high prices customers pay. Someone should remind the below average customer service that right or wrong the paying customer is always right!!!

Where do I start?! From the beginning everyone at North State has been amazing! Patrick madesure we were notified as soon as North State was available in our area. Rudy set us up with our plan and Mike set us up with service. Superb all the way around. If you haven’t signed up yet, do it as soon as it’s available. North State is a dream come true

Two very clean cut young men showed up right on time and installed my internet through a very hot attic . It was obvious they knew what they were doing. Thanks

I love NorthState internet. Fast reliable affordable.

I still have the wire from my house to the pole laying across my yard.

The worker was very friendly and helpful. There was an incident that occurred and he stayed til it was resolved. We are very pleased to have fiber and now our Bret net is so much faster going from 45 mbps to 100 mbps!

Tech showed up on time. Did a thorough job and walked me through my options. Checked to ensure I was getting the best signal possible. Very polite and on top of his game.

I just had North State install service. Installer was right on time, customer service was responsive to provide we with information I needed. So far internet and TV service is great. And installation was smooth and professionally handled. A++

Excellent service by installer. He was polite and professional, clearly knew what he was doing, and wanted to be sure that I had good connection throughout the house.

In the past we have used another internet provider. The set up took forever and was confusing. You don’t speak to a local person for anything. When I called North State to order my service I spoke with a local person immediately. She was kind, helpful and got my set up scheduled immediately, even providing the installer’s name. It was extremely simple to hook up to our internet and I am very pleased!

I cancelled the service same day due to incompetent team, unaware of what they are doing, made hole in the wall in my new home.Technician came to install new internet connection today. The house already had internal wiring and there is a wire / cable extending outside the house where they could hook up the internet wire from outside. Instead, the technician drilled a hole through the wall, and setup a new outlet. When questioned, technician misled me stating this is the best way to install. He was not ready to listen to me what I wanted to tell him. I even took him to my sister home, next door in the same culdesac showed him how it was done by other technician from the company. He then realized that he drilled the hole unnecessarily, however, do not want to admit the mistake. I insisted him to re do the installation, set it right. He then called supervisor. Supervisor, his name is “Jay”, he is much worse than the technician, he seemed like he do not even understand the language of it. However, I tried my best to make him understand, what happened. He said he will send another technician out to fix it, and asked me to schedule an appointment, calling the customer care. He promised me that there will be no charge. When, I called the customer care, he already reported what happened, and told them otherwise, to collect the charges. I argued that, it is technicians mistake, to not finding where the inlet was, where the cable was, instead the drill a hole unnecessarily. She was not ready to fix it. I told them to cancel the connection, without even trying to convince me, they just cancelled my connection. After waiting more than 15 days, I had to cancel the connection and wait for another 10 days to setup new connection with other company. Technician had no sense and he do not want to listen, he just want to move on to the next home/appointment. Jay the supervisor, showed his double standards. Poor customer service, they literally was showing so much frustration on phone both Supervisor and Customer care rep - Teresa.

Prompt and courteous. Very knowledgable installer. And the speed and consistency of the internet connection is amazing. Dont hesitate to change to NorthState. I should have done it long ago.

It is way better than Spectrum their service is faster you have way more options with Northstate they dont overcharge like Spectrum

Hands down the best internet and TV provider around. Service is top notch, prices are reasonable, and 1gb Fiber internet is insanely fast! Im not sure why anyone would chose any of their competition.

The service is great! The internet speed is amazing and they offer channels in my package that you would normally have to pay extra for with other providers.

Great service, the gentlemen that did the installation were friendly and knowledgeable of the service we were getting. Happy with the internet

Telephone representitive was responsive, knowledgeable And made certain that I contracted only that which I needed. Th installer was very thorough insuring that my service in the house was fully functional. He also installed all equipment quickly and thoroughly cleaned up when he was finished

After having substandard service from another provider, North State has been a breath of fresh air. The customer service is wonderful, the installation was seamless, and the internet is wicked fast! I got it as soon as it was available. Go glad I did! I highly recommend!

The installer was absolutely fantastic. He analyzed the situation and chose the best solution, not the easiest/simplest solution.He was very friendly, explained everything and was extremely professional.

My installation was a breeze and the technician they sent was a real pro, my only gripe is that the WiFi isn’t strong enough to get through my home so I’m gonna have to buy my own router

Northstate has by far the best service and customer service. It’s unmatched from any company I’ve ever worked with! We have Northstate personally at home as well as at work and we’re always blown away at the level of customer service provided. Northstate has earned a customer for life here!

The man that installed my internet service was knowledgeable and professional. Completed the work in a short time checked it and notified me when all the work was completed. I couldn’t ask for better service. Job well done.

Installation was no headache and simple.

Fiber installer was great. Very professional.

Very friendly customer service and installer was very friendly and knowledgeable. I would recommend this company to everyone.

I just had my Service installed yesterday. The first guy that came out last week down right refused to install my service. The guy that came out yesterday was wonderful. Very curious and respectful. He was in and out within an hour

Excellent services installer came and hook up our set rs without any problem

The internet service is slower than the prior. I plan to replace the router to see if that helps the speed. But if this does not inform the speed I plan to cancel the service.The service person Was timely to the appointment. He was very professional.

My experience was great. Very helpful and prompt!

Friendly people, eager to help, good communication. Technician was careful and quick. Explained what / how he was going to install. Wore shoe covers in the house. Diligent about cleanliness. Infrastructure has not yet been buried, but I am hopeful that contactor is as good as the Tech and Customer Svc folks.

They were in time and really great to work with staff was willing to make sure every question was answered. Highly recommend !

Once they FINALLY came out, he was timely, communicative, and efficient. The only issue I had with them was on the scheduled day of the first appointment, no one ever showed up. Aside from that, I’m very satisfied.

Everyone Ive worked with at Northstate has been so nice and helpful, making the switch very easy. They are quick to handle any problems you might experience.

Picking out my service, setting my appointment plus having the installation technician come out all was easy and went smoothly. Our technician was professional and friendly, he was here early just like I had requested. He knew exactly what he was doing, he had us up running in no time. Thank you Michael!

Amazing. Tim went above and beyond. Good wifi speed. 10/10!

Ontime, on top of it. Accurate, Fast and courtesy off the chain. Awesome company, WITH ALL AMERICAN CUSTOMER SERVICE...IN Thomasville/Lexington. I LOVE THESE GUYS! Especially if you value customer service. This company is light years ahead of Asian Telephone and Telegraph. Makes Verizon look like the SUNSET IT IS. You just CAN’T GET THIS CUSTOMER SERVICE ANYWHERE. They have got it right.

24 hours since installation and TV still not working. Multiple calls and attempted remote fixes, and now sending a technician.

I LOVE Northstate!!!! We finally were able to switch out service over from Spectrum and I’ll never go back! They hold true to their speed promises with fiber internet! Their prices are very affordable too! Highly recommend this to everyone. They were quick to get it hooked up and installed. Very curtious.

Technicians were awesome and very professional! They knew exactly what to do and showed me how to set everything up!

Best internet service performance in the triad. Best customer service ever--no hold time and local support.

The representative who installed my Internet was great - helpful and professional. The representative who dropped the line from the utility pole, however, ran it for about 15’ in my neighbor’s yard without asking or telling us, and was gone by the time we found out about it.

The installer was very good and cooperative plus I like the service as well.

My internet is now blazing fast! Easy to order and the technician that did the install was fantastic! Knew exactly what he was doing and was very personable!

The service rep who came to my house was awesome. He answered all my questions and made me feel great about my decision to switch to Northstate from Spectrum.

Good friendly people and good service .

The installers were here professional and installed the cable in a timely matter. Im very satisfied.

Nick was great. He knew what he was doing and if I had questions he was willing and able to answer unlike some of the guys that come out to do a service ticket.