THANK YOU NATASHA!! Warm and welcoming, easy going and very informative and helpful. Natasha made it so easy and so comfortable to buy our first car together. I’m literally never going another dealership lol great job girl ! Also shout out to Quinn in the signing department for helping us through paperwork

After being disappointed at 2 other dealerships, I went to CarMax on a whim. Not only did they give me a better offer on my Tahoe, but I was able to find the car I was looking for at the price I wanted. Third time really is the charm. So grateful.

They genuinely wanted to help me get a vehicle probably the best place to find a nice car.

It was easy to find a car I was interested in within my peace range, they accepted my credit and down payment. It was simple to view and complete paperwork and ok of the warranties are dependable. Thank you CarMax?

Everyone was on top of there game and very friendly. They were all nice helpful. I happy I went and got a car from CarMax thank you

Carmax hooked it up and what a smooth buying experience. Most of the process was completed online and over the phone. No sitting in a dealership for hours on end. And, they took car of my registration for me and sent me my plates within a couple of weeks even during the pandemic! Awesome. I wish I had two more hands to give them 4 thumbs up.

Juan was exceptional. He was professional, helpful and friendly. I enjoyed the experience.

TROY TROY TROY! Ask for TROY! He’s GREAT!Super HONEST, EASY to WORK with and takes all the hassle and hustle out of buying a car.HIGHLY RECOMMEND!!!He went the EXTRA MILE to make us COMFORTABLE and made it EASY to UNDERSTAND our options.Made our EXPERIENCE THE BEST in buying a car in my opinion.GO TROYYYYYYYY!!!

I would highly recommend carmax for your next car purchase,they did everything they could to get me into my dream car,the staff is all so friendly and helpful!!!

Bad experience with CarMax. I had submitted a request to hold a vehicle that was arriving to the lot. As soon as I got notification the car was available, I submitted my request right away to hold the car. One of the clerks called to confirm the hold request and she had stated I was the first one to submit the request to hold the car. I had asked the clerk what happens if some calls regarding the vehicle and want to purchase it? I was told we will honor your request because you submitted the request first to hold the vehicle. I thought, okay, cool thats good.WRONG! That honor went out the door.Within 10 minutes I get an email saying my request to the vehicle was no longer available. Seriously?! I called CarMax and spoke to Kevin, and asked him whats going on, I was assured that I was the first person to make the request to hold the vehicle and now I get an email saying the car is no longer available? Thats not right! Kevin stated he wasnt sure what was going on and he would contact the Henderson Store. He did but there was no explanation.After all of this, it was a bad experience. My first time buying a vehicle and this happened.If you have a car in mind and you want to purchase, make sure you have the cash in hand.. I personally think this is what happened, someone else called regarding the same vehicle and they told CarMax I have cash! and CarMax jump on that real quick!At the end I bought a vehicle through Vroom which was a better experience and easy process.

These guys have it down to a science. Whether youre buying or selling the process is quick and effective. The buy and sales floor get filled up quickly but everyone has enough room to still feel comfortable. They offer the highest quote on used vehicles as well. Will definitely be my go to dealership.

Our salesmen Giuseppe was awesome. Attentive and willing to make sure our purchase was just what we wanted. No high pressure to take something we did not want. It was definitely a positive experience. I would highly recommend this location to anyone who is looking for a car.

Wow! I got d highest offer from CarMax & the selling process was fast! They have a coordinated system among their staff that makes everything so much easier. I would definitely go back in the future! Thanks CarMax!

I went there a couple days ago to test drive a Honda Civic. Signing up for the test drive was easy and, when I showed up, I was paired with an extremely helpful sales associate, Kelly. She walked around the lot with me and showed me other cars I wanted to look at as well. She was wonderful. Instead of trying to urge me into buying a car that day, she let me move at my own pace and would answer any questions I might have.Even though I didnt end up buying a car that day (or in general. I didnt buy a car from some other place), she was an amazing sales associate and I came very close to purchasing through her. I cant stress enough how helpful she was, especially since it was my first time ever going car shopping.

Great experience all around. Very friendly staff, quick turnaround, paid what they said when I submitted request for a quote on line. They also took us 30 minutes early when we showed up before our appointment. I would highly recommend.

Great experience for the most part minus issues out of their control. I did the online appraisal and was offered $6,000. I thought it was odd because I had mechanical issues. Come to find out they missed the mechanical issue in the appraisal . They still kept their offer at $6,000. I was NOT expecting that. Jorge was our saleman and he is awesome. The only thing that took forever was trying to get a copy of the title but that was no fault of their own. It was a great experience.

It was so easy walking in, being greeted, and after a short wait we received an offer. We had done our research before bringing our car in. You hit your offer right on the button. We were done in an hour. May a family be blessed with the purchase of our vehicle!

This was such an easy and honest experience. Would definitely recommend selling or buying. And my representative Deana was so helpful.

Everything was straight forward with no hassles. Employees were polite and helpful. Everyone appeared to know their job which made everything flow smoothly.

I purchased a car at Carmax the car was wonderful my agents were all so wonderful and got me the best deal at a low interest rate. Services for maintenance always done fast and correct. Once I need the car to be there for a couple of days I also got free loaners which was great! You cant beat that. So get your car at CarMax you wont be left on the side of the road with the price sticker still on it.

Wow... Great experience and very helpful. I purchased an F150 and was told I had 30 Days to keep or trade or return. A week later I seen another F150 that I really loved with alot less miles so I called my rep and she was very helpful. I got it shipped and within 4-5 days I had it and drove and kept it. Very Happy!!!

Walter was exceptional in helping us buy our Ford 350 super duty truckHe knew what we needed to haul our 5th wheel trailer around the country when we retire in a year or twoCouldn’t be happier with the processWent in to see him on a Monday and the following Monday we were driving off in our new used truckStill love the expression on glens face when he drove the truck off the lotIt made him so happyThanks again Walter. Your the best

Im very happy I bought my car here. I highly recommend the extended warranty. Ive had it for about a year and a half and Ive brought it to the service department 3 times, only one time something big had to be done, but they always take really good care of my car and everyone that works there is very helpful and kind.

Joey, Mark, and Chad were wonderful in helping me get my truck appraised and sold, and they made a better offer than United Nissan. No complaints so far. Everyone was friendly and helpful. And while I waited, the lounge was comfortable and the wifi was fast too. Give these gentlemen a raise. Good work CarMax team.

CarMax is more and more transactional, less and less about total experience. When competitors like Carvana can offer the same or higher bids to buy used cars - and they dont have to worry about the three-story literal overhead of a CarMax dealership building - CarMax will have to come up with new, innovative ways to keep people using them. Many more choices in the transparent car selling/buying experience than when CarMax first started. They still beat going to almost any dealer, though.

The service and sales was amazing for purchasing. Just make sure you give them the exact right address and company to pay off your trade accurately so they don’t have to delay.

The offer was better than fair, I thought. But you guys were unbelievable busy and training new employees, that was fine, understand things are not normal yet. They gave me a check that wasnt endorsed as they had to do them by hand. The problem is the back office said they would stay in touch and let me know how they were going to fix it. You guys left me with no vehicle and no money and is going to cost med money to fix your problem and aggravation and management is aware and has not gotten back with me as they are going to make up for this inconvenience, which is putting it lightly, and aggravation. You mess with money and bank account, my bills, my credit report and possible bounced check to mention having to get rides across town and back to your store, so I was more than peeved when I got back to your store, seeing how the back or business office dropped the ball.

Natasha is a gem, she made the whole experience quick and painless

I sold my car to Carmax. It was a very simple process. Deanna was the associate who helped me with all of the paperwork after the inspection of the vehicle was completed. She helped us through every step of the process, explained everything to us, and we got a check on the spot. 10/10 would recommend and would sell another car to Carmax in the future!

Capacino in the service department gave us such a great warm welcoming. His energy is so uplifting. Super informative and efficient.

I came to CarMax to sell my car with a quote that I got over the internet.CarMax respected the quote and got me the whole quote amount.Service was quick and very professional. All together it was about an hour to finish the process.I highly recommend CarMax for selling or buying cars.

No haggling pricing and a decent sized inventory made finding a car easy. Natasha is sales was friendly, professional and prompt. She made the purchase easy and quick and I felt confident that I was dealing with a reputable company. In and out in under 2 hours. I am very satisfied with my purchase and enjoying my new car

The worst experience when it came to the communication between them and the finance company. I was borderline harassed as if I owed them money because them and the finance company couldnt get it together. The salesman had a funky tude until he saw I was approved from several banks them he was interested in helping me. I love me car though!

Lilli was very helpful, she just got in work and jumped right in, was very busy with the amount of people in the store, was in and out within an hour, A++

Still on the fence. I buy a car, the engine blows, they have had it for 2 weeks to fix it. Funny, it will run over the 30 day return limit. So I am trusting them to do right. Fix the car with a new engine and give me warranty extensions for the 3 or maybe 4 weeks I was without the car. I will let you know how it goes.

The service we received was top-notch. We spent a considerable amount of time at the dealership, the car buyers were out in droves today, but Kelly gave us her undivided attention to the last detail of our purchase.

Car max is in absolutely no hurry to sella car. Going to Autonation across the street. F -

Highly recommend going to CarMax to purchase your vehicle! John Sieberg gave me the car buying experience I wanted! No pressure and accommodated me throughout the process! He was fantastic!!

Their salesman was great! He worked with us, he even helped us find financing - which was above and beyond. We had an issue with our car’s horn, but they took care of it and now it works great. To this point, we haven’t had any other issues. We love our vehicle!

Always a pleasure selling my cars to Carmax they make the whole process easy and convenient!

It took a long time, but they seem like a good honest dealership. 9/10 would shop here again. Good service all around.

The sales transaction was excellent at the Henderson location good customer service there but the Sahara location service center Joshua has the worst customer service skills ever , I have never met anyone at the front line not being helpful but argues and denied all previous transactions instead of helping to figure out things but instead he make me feel like im lying and that I have memory loss accusing me of never been to that location before and it was a different location and it wasn’t him that took my transaction the first time I came in , even thou if all transaction were never recorded or lost he can reopen another claim, but No he just simply denied everything with a very bad attitude!! I had to request for a Manager ( Michael) to step in who was very professional and open a new claim for me with no issues,If only Josh would do the same Michael did instead of the unprofessional customer service he presents ( he should not be in customer service with that attitude)

I was selling my Challenger back to Carmax and wanted to get into a more sporty luxury SUV. The y did both offered me a great deal and I found the exact car I was looking for.

I sold my car to Carmax and the entire experience could not have been easier. Every team member I dealt with was professional and helpful. There was no bickering over price and they never tried to reduce their offer. Associate Dagie was very helpful and made the whole process enjoyable.

I sold my car very fast and very easy. It was not what I was expecting. I was anticipating being given a low offer for my car, and that they would keep me there longer than I needed to be, but it wasnt like that at all. I got a great offer, and I was in and out in less than an hour. Would definitely consider selling my vehicle to them again.

Great truck at a fair price. Sales team were no pressure and easy to deal with. I don’t trust their inspection though; after 500 miles since purchase I’ve had to replace my front brake pads.

Omg!!! Abbey was the best representative to work with. I had a terrible experience at the Sahara location, and from the moment she greeted me in the lobby she was nothing but professional. She made what was already a stressful situation so much smoother, she made buying my 2018 Jaguar F pace so exciting!!! I really appreciate the patience she had with me making sure I had all my documents and everything. She never one time made me feel like I was being scammed! I love her and would recommend her to anyone! She deserves a raise!!!

I used the website to establish an offer for my vehicle for sale. I drove down a few days later and they purchased my car for the offer presented online. It was a very easy process.

Super professional. Our salesman Ray was so patient. Went here and to the centennial location. Met with Audwin and he helped us find the car we ultimately ended up picking up at Henderson Carmax. Thank you so much for all your help!!

My experience was straightforward and didn’t take too long, about 2 hours. It was worth it for selling a car. I’m really relieved and content with the whole process. There is a a wait in the beginning when getting your car inspected, but once you receive an appraisal, it’s mostly smooth sailing. Make sure you make an appointment! It’ll be quicker.

I don’t even know where to start. I co-signed for my 19 year old son yesterday. He couldn’t test drive because he didn’t have full coverage insurance. We went through the financing. I spent a lot of time on a 3 way call as i am out of state. Everything approved, we just needed to send verification documentation. Great, sent it. Get a call that my bank statement is outdated. It cuts off on the last day of the month so my last one was 2/28. Fine.... sent a credit card statement. My son goes to pick up his car and they notice they spelled our last name wrong and had to run the credit again. Great. No problem. Get a call from my son that they won’t approve it because he hasn’t been on his job for 6 months. I’m the freaking co-signer. I’ve been on mine forever with good credit and good income. I forgot to mention. We payed $1380 for a down payment with Allstate for his insurance so he could pick up his car. This place is a Circus. From beginning to end it was a bad choice. Lee is ridiculous and the “manager” who wouldn’t take my call even more of a disaster.I know it’s not always like this as my daughter purchased her first car there and we didn’t experience this. That was at the Sahara location though so that may be the difference! 🤦🏼‍♀️

I bought my car back in January and I noticed the exhaust tip was slightly off and asked our sales man Gorge will I have future issues with this and he reassured me that it was fixed and I wont have no issues with it. Now it has been 6 months and due to the weather in Nevada the bandaid they put on it is now failing and i brought in my car after having to wait 3 weeks to get in and they are saying they cant do nothing about it and it will cost me $1,200. Stephan in service didnt even want to replace my windshield that had a crack in it when we first purchased it and he was the same person to say they cant do nothing!!! DO NOT BUY FROM THEM!!!

A great experience! Staff was communicative, patient, and I didnt feel rushed or goaded. Ashanta was my sales consultant and he took wonderful care of me! I must have called to pester him 4+ times in one day at one point, but he was very sweet about it! I so wish I had gotten the name of the woman working in the signing room. She was so sweet and kind! Despite being on her second shift for the day (working two jobs, my girl! GET IT!) she was in good spirits. I really appreciated this! Honestly every staff member that we met along the way was awesome. Thank you guys for helping me find my dream car!

When I visit all people nice care for customer.Fast service, no waiting.Thank you.

Jared took such great care of me. I am so happy with my new car, and the sale of my old one was so smooth. No one can beat the easy car buying experience you get at CarMax.

Trying to get a hold of anyone in the service department is a hassle and a chore. they’ve made me wait two weeks to schedule an appointment then it’s taken them 2+ days to to fix it and there’s still no solution. whenever you call the phone it just rings and rings and if you are lucky enough to talk to someone they of course don’t know what’s happening with your car or if they can even fix it under warranty. like if you’ve had two weeks to prepare for my appointment why is there THIS many issues. would rate them a zero if i could. never experienced a place with worse costumer service in my life.

It was the easiest car buying experience of my life. I found my very hard to find and very specific car 2018 Honda civic, white , with tan interior it had 12,000 miles on it. I had never purchased a car online, But I had finally found the car I wanted. I applied online and got an approval in 15 min. A few hours later my online agent called me she put a hold on my car, prepped it for shipping and we did all my paperwork on line. Love CarMax!!

Great people! Fast and quick service, walked in to have my truck appraised. Received my appraisal in about 20 mins. Carmax offered the closest to KBB value. After deciding to sell the truck. Shirl, who is a great young lady that helped us out. Was quick with the paperwork and very thorough about explaining the process. Definitely will be using them again!

OMG Costumer service level 0 Manager Level -0 so just go to dealers stores .. OMG worst place

They have the nixest service up until the point you buy a car. Once the docs have been signed all customer care goes out the window. From their service center to their business office. CarMax claims its something better but its not.

Thank you Colleen for the positive experience. The title dept kept giving me the run around in issuing me the title but shout out to Lyn and Joe who came to the rescue to help me finally get the title of a car I bought and paid for back in Dec 2019,

I see the truck I want but definitely stepped away from the price tag. No one comes out to greet you or inquire, so window shop I did even though I could have left with a purchase.

From car quote, person who reviewed vehicle to people at business office smooth as can be. I also checked CarMax offer vs a few dealers who all came in lower by $1500 or more. I then showed them carmax offer and they said they cannot match that. There is a huge shortage of new and used cars due to microchip shortages. It is a real problem. Seems carmax is willing to pay more now for cars than dealers. No BS, a great process. Highly recommend.

BELOW One Star. I have bought from CarMax before. This location is a LEMON seller. They sell crape cars and REFUSE to fix them when you buy an extended warranty. It’s been a 2 year constant in their shop for the same freaking thing. Plus they never have the parts so they keep the “lemon” car for WEEKs at a time. Very very unprofessional car care at this location. Jerk offs……………..a month in the shop is totally unacceptable…….TOTALLY.

I sold my truck here. It was quick and easy and I got a fair price.

Literally tens of thousands of vehicles to choose from, 24-hour test drive available, 30-day money-back guarantee and a 90-day 4000 mile warranty on every vehicle they sell. Who else does that? CarMax stands behind their product and definitely makes every interaction an iconic car- buying/car selling experience.I Love the way they detail their inventory and the fact that theyll buy my car even if I dont buy theirs. Again who does that? CarMax thats who! Carvana, DriveTime and the others may try but there is a reason why CarMax sells more Pre-owned Vehicles than anyone else in North America.Sure, you may get more for your car from a private buyer - but who needs the hassle of posting ads, meeting strangers in the shopping mall parking lot or just plain going through the haggling process? CarMax makes it easy and stands behind their appraisals. They actually give you a check that same day. Again, who else does that? I personally will never buy a pre-owned vehicle from anywhere else!!

I am very happy I didn’t know to much about car mr Max help me in all the way thank you Max I will be back to get another car after I I finis with the payments sally

Ryan with Carmax was a very unstandable guy when it came to what kind of car I wanted. As well as very polite I would 100 percent recommend him as a sales associate to reach out to. 👍🏿👍🏿👍🏿 thanks carmax

My experience was excellent, the whole process was very smooth. Everyone was very nice and very informative.From now on I will only buy a car through Carmax, thats for sure

The actual purchase of my vehicle was amazing experience for me dealing with Melissa. I had a issue with my vehicle 4 days after purchase so I had to take it to get serviced. The issue couldn’t be resolved by car max so my vehicle was taken to Mercedes service shop to be repaired. Initially I was just told “Your car is at Mercedes getting the repair done” no date of return, nothing. Finally I was connected with Shelly who has been amazing keeping me updated. However 3 weeks later I still don’t have my vehicle. Hopefully my issue is resolved and I can get my car back soon. I’m not angry I’m just a little let down because I bought from Carmax because they boast about their 121 point inspection of vehicles.Update .. So the vehicle I purchased is defective. In attempts to right a wrong the sales manager purchased the first car I bought back from me because it was clearly defective. So I picked out another car, had it shipped with the shipping waived(Thanks). Now while I have one loan(The first car)open they run my credit , a 17% rate? The car I bout says it needs a oil change.. “Oh no ig just needs to be reset” is what the service center says. So In all I will say there are certain associates at this location that go to great lengths and follow through with everything and then there are the ones that let you know through action that they don’t care.

Always a pleasure coming here & everyone is pretty nice. Did some waiting this time around for a service. I walked around the lot and looked at the vehicles as I was waiting. Since Covid you get the space to do what you want and go at your own pace to see cars. Obviously if you are looking to buy just let them know and they will give you the best service they can.

I got a great deal for my car. The paperwork process could have been a bit easier, but it did get done.

Alvin Beck was/is our salesman! He made the entire experience actually enjoyable (which is a 1st in my 60 year lifetime of buying cars). He explained everything where it was easy to understand! From beginning to end, I can not think of any way the experience could have been better! I will recommend Alvin to everyone I know who may be looking for a car in the future!

I was pleasantly surprised by my experience with a car dealership. From ease of getting a quote to the process at your location to the kindness and helpfulness of your employees, I would not only come back but also recommend Carmax to friends and family.

This place us amazing 👏. I got a quote online to sell my vehicle and when I got to Carmax they honored the price I was quoted. No Hassel no haggling and I was in and out in one hour. Staff was professional. Ihighly recommend this place.

We LOVE buying our cars from CARMAX!! We love the sticker price & NO negotiation. They have a guarantee return policy if you dont love it or somethings wrong you can bring it back within 7 days (which my husband has used in the past and swapped out for a different car). Overall an excellent experience which makes car buying FUN instead of dreadful.

Great experience no hassling no difficult situations everybody was very understanding we were the last people to leave but we had great customer service and the man that served us he was wonderful gave us lots of knowledge and great tips so we enjoyed everybody there and everyone was really nice at the Henderson location so thank you!!

Bill Kennedy was so great to us. He made the process so much easier than I had thought it would be. Love CarMax, and grateful for the car we purchased here.

Josh was a wonderful sales rep. He was so helpful and kind during the process. I only want to go to Carmax now, theres no pressure and they want you to be happy and love your car!

Buying with carmax is easy. This is my 2nd purchase with Carmax in 3 years. They have an impressive inventory. The buying process is quick I was in and out within 3 hours. I like the no pressure and no haggling concept.

Carmax is Professional from start to finish. I had all my questions answered. I appreciate the helpfulness and kindness. Also, Thank you so much Bill for helping me find a vehicle. I would recommend to friends and family. If I could I give Carmax 10/10.

They were very friendly, not pushy. Showed us what vehicle we wanted to see.

Bought 2 cars from this location. First my daughters bought during pandemic, all was great everything done online, car delivered all was great that was September. I just bought mine in April of this year and the process was good. My complaint is about the people answering the phone. Unfortunately my wife did not get her name or I would have definitely put it here,, but my wife called about what we thought was a simple matter. This woman spoke down to my wife and treated her with such a dismissive attitude that my 5 star review is taken to a 2 fbecause of this one employee. If I was able to bring the car back and just get my money back and go somewhere else I would, again due to the actions of the one employee. Service manager Steven was Great! That is why a 2 otherwise would have been 1 star.Update........I did email and got follow up within 24 hours of email. Steven called me back to follow up.i appreciated it so much it made me update my review to 5 stars. My issue was resolved to my satisfaction and he is going to make sure the issue of the employee is dealt with as well. This follow up means that when I look for our next car Carmax will be getting my business. Thank you!

Incredibly easy. The staff is amazing and so patient. The COVID protocols made me feel safe the entire time I was there.

My car was easy to sell and the rep was great.

Going to carmax with my wife was scary at first cuse we was thinking negative about getting rejected but Walter made it happen for my wife to find the car she wanted mi

Ron Gervais made the whole process fun and painless. He’s a very honest guy and I really appreciate that. I would highly recommend carmax and Ron. Thank you so much!!

CarMax was amazing. Tyler helped us find the right car, well within our budget and pretty sure he stayed a little overtime to help us finish up our car purchase. Thank you CarMax and thank you Tyler.

Max...very helpful Salesperson. Daggie...very nice woman at the Business Center...Emmanuel 5 Star, too! Wonderful overall experience. AGAIN! Thank you

The people here were very friendly and polite. They were knowledgeable about everything. The process from start to finish was smooth and easy. I commend everyone there. I would tell everyone how great the experience was. I would definitely use them again

Found a car that fit exactly what we wanted. They shipped it from CA in 1/4 the time expected.When we went to buy the car, we ran into some issues with the financing. CarMax worked really hard to resolve our problems and get us approved without altering the terms of the original deal.Natasha helped us and was very pleasant, helpful, and easy to work with. Would definitely go back to get another car.

I was unsure about giving up my car but was in a rough spot. Those that I was in contact with were helpful in relieving my stress. I appreciated their smiles behind the masks an their friendliness. It went fairly smooth with them resolving all situations. Thank you.

Very nice sales associate. Made the process simple and quick. Not too fond of management definitely need better communication skills. Overall it was a good experience.

First time CarMax buyer here- Had the pleasure of working with Mellisa and Paris. They made sure everything went smooth from A-Z. Not once did I feel hesitant to ask about anything and they made sure I was comfortable every step of the way. Superb attitude and GREAT service, due to this I will DEFINITELY be doing business with carmax again/always. Thanks guys🙏

Everything was perfect!! Can’t complain about nothing. Thank you Ray!!

I got a truck from CarMax and 4 day later the truck is not working right wen I start it sounds like it has no oil and it never reaches operating temp its always cold good thing I got all the warranties hopefully they will fix it 2018 Colorado 20k miles

Shelly in the service department in Henderson, Nevada was extremely helpful with our new purchase. Not only was she helpful she was very sweet, kind, and had amazing customer service! All Carmax service departments needs a Shelly! Thank you Shelly and everyone that assisted our needs in the service department!

Very incompetent service department. Refuse to find simple issue to fix

Took my truck in for repair and was surprised on how fast it was completed. Josh the service writer listened to my concerns and acted accordingly.

Very bad customer service. The whole experience I felt like the last priority. I had to take my car in a week later for the same thing to get it fixed again. Which means they did not repair the whole entire thing they just did it temporarily. So we take the car back to get it fixed again and we find out a week later (the whole time the car is sitting at carmax) that the part is on back order this also doesn’t mention that we have to wait the whole entire weekend to get a rental car. The person helping us did not show any sympathy or care in the world . So we’re waiting for the part on back order and eventually we end up just returning the rental and getting our car back. Anytime we would call they would either not answer the phone and it would continue ringing or they would answer the phone and hang up. At one point I was able to leave a voicemail and they disregarded that also. It was a game and I remember the guys name because I went there and talked to him multiple times in person his name was Chris. He was very unprofessional in fact he told me that he called and left a voicemail when we finally got excepted to get our rental and I definitely didn’t have a voicemail because my phone is a business phone, I own a business so I definitely get all of my voicemails. At one point I talked to the manager but they really don’t care and they really don’t do anything so therefore I really will not be wanting to go through Carmax again and I really want to return this car and go through a different company or pay cash for one but I signed a contract unfortunately. I even asked to leave a review and didn’t get a callback. It’s all a game to Chris. Worst experience yet. My car isn’t fixed, I had to be without it for multiple days and had a rental finally for over a week all for nothing. I don’t usually leave negative reviews but this experience was awful!