They did everything possible to get me the deal we both deserved. The salesman and floor manager were excellent at their jobs. I felt like they knew what I wanted and needed at the end of the day was to create a long lasting relationship with Bert Ogden. They have earned my purchasing in the future for all my car and service needs.

I just purchased a 2021 Jeep Grand Cherokee Laredo On 08/16/21, and everything went smoothly that day with the purchase; and I will give probs to Salesman Hector Martinez kept In touch With me Even after making the sale.I had a bad experience with the finance department. As I reviewed my contract the next day, I noticed my trade was not listed on any of the pages signed, which I thought was wrong. I tried to Contact Adam Garza person I sing the contract with, on 08/16/21, and I never heard from him or upper management until I threatened to report my truck was stolen. I was filing some complaints With the Attorney General and county. After doing that, the salesman calls me and promised that a manager name J.R would contact me on 08/18/21 and fish everything up for me. On 08/18/21, the manager calls me and said that everything was correct. The reason is not listed on my contract since I was not the truck owner since it was leased , but he will provide me with documentation either way on 08/19/21. I waited all day long on 08/19/21, and he did not reach me at all, so I text him for an update.The update I had to go back to the dealership to sign more papers as they were not adequately trained on how to handle lease trades.Everything got sort out on 08/20/21, and very happy with my purchase except for how his finance person never contacts me or anything. I will be giving them a 3-star review. I also contacted the general manager and he agreed that some documentation had to be given as the other bank still doesnt know about our deal and accepts it was wrong on their side.I would lower my review to 2 starts now as they made me go and sign one more paper and this is the third time.I live about 60 miles away so is not great and I still need to go again for my plates

Our experience with the team that assisted us were very helpful and courteous. They listened to our wants and needs. A very good experience. 👍

It is a shame so many nice things stated about this place. They sold me a Jeep Rubicon Price tag $56,000, straight out of the dealer no DEF fluid was added by them broke my sensor, then my auto/start does not work because it literally states start/stop not ready they stated the battery was draining due to a burnt fuse so they swapped them, and now They are stating it has to do with cabin pressure and keeping My a/c at 65 degrees will make it work. It’s a diesel vehicle. so they stated it’s working properly, when indeed does not work. Pic below, I’ll post daily picture until it decides to be ready. ..........UPDATE......................The response from the service manager, sales manager, and communication manager have not been pleasant, in fact there were no responses at all, so let’s not pretend you all have been great to us. Please. you all were giving us the run around and would not answer our calls, I had to pretend I was buying a car just to get a manager on the line and when I did, still no results, after moving heaven and earth, keep in mind the Jeep was 60,000, We were able to sit down with the general manager who had no idea of what was going on because when I would ask for him they pretended he did not exist. Be Aware where you buy your car.

It was short and sweet we made the deal happen fast very friendly and professional people..

Great Customer service, thank you Luis. Now I’m a proud Jeep owner

The finance team really didnt want to budge when it came to the price I was trading in for the same year truck with far less miles and at one point I was going to walk out on the negotiations. If it wasnt for Daniel who was very honest and personable I would not have gotten a new truck. I recommend asking for him when you get there he is new to the team but has stayed in touch with me constantly since to follow up with the care of my truck. In years to come this is the salesperson I will bring my business too.

Amazing customer experience. Moises was not only knowledgeable but such a great spirit. There was not one thing he did not have an answer for. Me and my husband got exactly what we were looking for. The in and out time was great.. straight to the drawing board with Moises. Highly recommend him.

Our most recent experience at Bert Ogden was pretty great. We were left feeling like we genuinely made a new friend in Fernando. He was nothing at all like our passed experiences. He came in on his day off to close the deal instead of having us wait an extra day. That right there shows how much he valued us as customers. Thank you Bert Ogden and Fernando for the great service and beautiful Jeep!

Made my appointment for 8 am was in bay by 740am good service in an out

My salesman was great! Patient, knowledgeable, and very understanding.

Great Dealership. Buying our new 2021 Jeep Grand Cherokee was a great experience withBert Ogden. Thank you all for everything.

Excellent service by the entire service team. Pauline was extremely helpful. Will continue to come Bert Ogden for my service needs!! Willing to help show me items on my new truck I did not know.

My daughter bought a new Jeep Renegade. Ashley Avalos was the best. She helped us have an awesome experience. Very knowledgeable and professional. Definitely would buy more vehicles from her.

Antonio Espinoza and Pauly make me feel part of the family, great customer service. Strongly recommend the experience!!!!

Excellent and professional service! Fast approval! Very satisfied! This team did for me what Ed Payne wouldn’t bother to do. Go see Luis Ledesma! Finance manager absolutely found the best deal for me!

My sales rep. Fernando was amazing and super quick and open with us. He made it fast and to the point, we got the truck we wanted and are extremely happy with our purchase! Thank you Fernando and thank you Bert Ogden!

Eric has been a great help with taking care of my family. He just helped us with our 4th family vehicle. Thanks Eric. German was a great salesperson, knowledgeable, nice, and very helpful. Jaime in finance was a straight shooter as super respectful. I appreciate the efficiency and hard work in taking care of my kids and they all stayed an hour after closing to help us out. Fantastic customer service. Thanks to everyone.

I came to this location for 2 things: 1 to replace the fuel filters on our 2500, and 2 to view a Durango we were interested in purchasing. I was met with 2 employees for my appointment, a male and a lady named Cristy. Right off the bat, they both did not seem interested in helping— absolutely no customer service. I exit my truck to get my INFANT off the vehicle from her car seat when this male decides to spray what felt an entire can of Lysol in my truck without warning— while my INFANT was still in the truck. I express that I wish they would have told me they were going to do that, and Cristy proceeds to state it’s mandatory. I explain my infant is still in the truck, and she sarcastically states, “well, you know.. covid”. I understand that each place of business has different policies in place, but what I don’t understand is how you can be so incredibly disrespectful. A simple, “I’m sorry ma’am” would have sufficed, but she made it a point to NOT apologize. I am seriously at a loss of words.

Customer Service was great!! They had knowledgeable staff and great price for what I went in for! Will keep going again!

Great service. Just like any dealer they try to get you with interest. As long as you know how to play the game you cant get a good deal. Awesome job by Aram.

Excellent customer service as always. TY

Tremendous help by my salesman Carlos, made our experience phenomenal and the managers were awesome JR Vegas, and Mingo made everything smoother as well, defentiely recommend this group of people that helped me out in getting my Jeep Gladiator 10/10

Cant express how great everyone was here at Bert Ogden!! Sales Person Francisco was super friendly. Knowledgeable and went out of his way to answer all my questions. The General Manager Andres was on top of everything and made it possible along with the financing dept. For me to be able to purchase my New Car!!! Thank you to all, I am very appreciative of all you did for me.

Very satisfied with the way we were treated at Bert Ogden. Thank you for making my vehicle purchase so smooth.

Great service. Salesman was awesome!! We had a great experience.

Best decision ever!Bert Ogden is the way to go. The customer service (Luis ledezma) was 5 stars. Couldn’t be happier with my new challenger hemi. Thank you bert Ogden!!⭐️⭐️⭐️⭐️⭐️

Best Customer Service in town!!! Thank you Mingo and Andy for providing us with the best experience!!! Never felt pressured in purchasing, vehicle sold its self. We look forward in buying are future vehicles with you guys as well.

I had a wonderful time when purchasing the Jeep Cherokee. Hector was a delight. Very professional, competent, and friendly. I did not feel pressured to buy. I was amazed by how it all went well. This Jeep is my 11th vehicle in the mix of the trucks, cars, and SUVs I have purchased before. Hector and his associates and another dealership have been the best to treat me the way they did. I highly recommend this dealership and ask for Hector. They were all very genuine.

Part department is the biggest joke and has the worst customer service ever!! the parts department rep has got to be the rudest most belligerent person that I have ever spoken with on the phone. he not only has no concept of someone elses time other than his own, but expects you to drop what you are doing just to go leave a deposit on a part that he knows you need but doesnt have. I will never do any kind of business with this company again. your welcome and you can thank parts department rep for this review

Excellent service, very courteous personnel however waiting room tv could use a better antena for reception

I am sorry but I have had the worst service at this place. Mr. Dayton is a very nice manager, he tries to help as much as he can but he does not have good staff to help get that service area into shape. One staff member is very rude and the other was just lost, she didnt know what was going on in service. I was treated like what I was saying was not true. They waned to look for the problem at my cost, my 2014 Jeep has issues when filled with gas. The service advisor admitted that there were many concerns with other people with the same problem on the data board or something like that but there has been no recall or nothing to let them know how they can fix the problem, my Jeep sputters and turns off when I fill it with gas. Since the engine light does not always turn on they cant look for the problem. When the engine light does turn on they fix other things but not the main problem. Thr one person I thought I could turn to was Mr. Lipsey the general manager but this last time he accused me of wanting to cut in line when I was just asking for a status on my Jeep that they had in their shop for 5 days, no one ever called to let me know they have not gotten to it, all I asked was for a status and he said that he could not move my Jeep to the front of the line that I had to wait my turn and apologized for being understaffed. I just wanted the status because calling and trying to get someone on the line was very difficult. He made me feel so little and unimportant. I will not bother him again. Mr. Dayton thanks for always answering my questions. I will just not be able to fill my tank until it clicks when I put gas, I have learned how much to put before it fills to the top. Hopefully soon someone will find what is causing this problem

Excellent experience from negotiating to closing. Very seamless and quick process.

Matthew is great at what he does. He answered all our questions and helped through out the entire process, from sales to trade in and finally taking us to our new 2021 Jeep Rubicon.I recommend Bert Ogden CDJR. Friendly, knowledgeable and great customer service.

Cant say anything about my experience of this dealer cause no employee came out to see what vehicle we were interested in, really bad salesmen went to all of bert ogden dealerships in the area same thing in all of them. We were there for about 20 to 30 minutes no salesman

Took a while, but in the end, I was quite happy with the deal given the current inventory situation. Andy Camarillo was very easy to work with.

This people are very nice and helpful they go out of there way to help you and give you the best deal.I’ve been doing business with Bert Ogden when they were at Jackson St. I recommend this car dealerDale Gas 😆

Everyone is professional .Everybodys willing to help you .And they try to make sure to answer any questions .Great place ,always felt comfortable and friendly. I only invest in good service which I got. Thank You.

Amazing experience, knowledgeable salesman Mo, made my purchase easier. Would recommend.

GOOD PLACE.SOECIALLY ROY. ( SELLER ).RECOMMENDED.

Rene Tijerina (sales rep) was very professional and thorough. Never felt pressured at all and it was an overall smooth experience. Will definitely recommend Bert Ogden CDJR to friends and family!

Great dealership. They truly go out of their way to assist you. Fernando was key in this deal. I explained what I was looking for and his words were I have just the truck you are looking for. He brought me the truck I had just described him on the first try. He helped get what my family needed and the payment I needed. I highly recommend Fernando and his team at RAM in Harlingen, TX.

I went only because the manager reached and promised me a great deal and a great deal is what I got! Salesmen were very cordial and made us feel comfortable. We were in and out in less time than expected. Overall it was a great experience!

Oil change went as smooth as it can go. No hassle and just over an 1 hr.

Rene was such a helpful salesman. He went out of his way to get me into a new car. He even brought it down from another dealership and ensure that the windshield got replaced. Thanks so much!! I recommend anyone who’s getting a car to go through Rene he’s upfront and honest throughout the whole process.

I would definitly give them 0 stars bought a vehicle from them in cash since march and they havent send me my veh. Title have called several times to see whats going on and they just throw the ball around with no one fixing the issue or giving a solution.

Id give a 0 if I could. You mine as well pay me cause Ive been doing your and my insurance job to get you paid to release my car. The absolute worst company Ive ever dealt with. I never write reviews that should say something.

They helped me out as much as they could and we got a deal done. Matt is a great sales person

Went in for a scheduled oil change on my Jeep and asked about an issue I was having with my stereo display. They were able to take care of me with no issues as it was still covered under my warranty and finished it in a timely manner! Very pleased with the service!!!

Team,I would like to give you 10 star for an excellent experience. I came in with many electrical concerns and you initially put my mind at ease that you crew could get it done. A completely an enjoyable experience thank you so much. Btw, a quick shout to my Awesome service representative Mrs Mendez, help the process tremendously!!!!!!!!

Cuba was a really great sales person helped me out in getting new vehicle thanks guys

Great purchasing experience!! Kudos to Aran for helping us with this process 👍🏾👍🏾

We just purchased at jeep on 9/4/21 and the lights in the online ad were taken off. They windshield is cracked and they said they would fix it last week and haven’t done so. The engine light came on I made appointment to take it in and the last was very rude saying online doesn’t count for the appointment. It was been there two days and no ones calls us back

Well what can I say? I am a bit upset. It only took your service department two days to replace an alternator. Your prices are outrageous. You really need to work on your turnover time in repairing vehiclesThe staff are friendly

Fun management staff. Lots of happy people.

Everyone was very friendly with great customer service & the process for my new vehicle was way faster than expected. Would definitely recommend to others.

Great customer service and awesome mechanics they fixed my car really quick! Thank you Cristi for all your help much appreciated!

I had a very positive buying experience. My questions were answered thoroughly and they worked with me and were very patient with me. I would definitely recommend them to family and friends. I also love my new vehicle.

Buyer Beware!When I first made my purchased I thought I had received a great vehicle. Well, I was wrong. I am pretty sure that the salesman & dealership sold me a Jeep Grand Cherokee that had pre-existing problems. I have tried to reach out to the dealership, but surprise, surprise, they are unavailable to assist me. I did finally manage to get ahold of the service dept. who then said that they would need to keep my vehicle for at least a week! I am so disappointed in this dealership 😔

Carlos de Sales Rep helped me get what exactly what I was looking for!

My first time buying at Burt Ogden was an Excellent experience.Fernando was very attentive to my needs in finding the right truck for me. He answered all my questions. Excellent Job!I would recommend buying at Burt Ogden Motors.Friend Staff and Great Pricing on their trucks.

They will lose business due to lack of people skills in service department. You are treated great before purchase then you deal with service. the other service guy that left should go back and give a class on people skills. You would go in for one thing and it wasn’t covered by the warranty you bought there he would advise you before you had a diagnostic now they charge you then they tell you it’s no covered. Funny service department didn’t know if it’s covered if that’s their job to know what their warranty covers.

Cuba was great and a big help. They helped me get into the vehicle I wanted and got an amazing APR.

Fast and good service! Will definitely be getting my future vehicles here. Highly recommend

Héctor was great! Thank you!

Thanks Hector for being so helpful with our purchase today.

Sales person Hector helped the process very fast.

This is specifically for the service side. I hate to put a terrible review when it won’t let me narrow it down to the service side. Looks like everyone writes great reviews for the sales department. Again apologies this reflects against this place as a whole.I really hope the service managers get it together. I hope someone reads this and trains them on the importance of costumer service. My experience wasn’t good at all. I was even laughed at before I walked out of the building.My wife brought in our car to be worked on. the blower motor module was out (I think) and she took it in on a Tuesday at 0730. They told her they will need to wait until the part arrives and gave us a date the part would arrive the next week on Wednesday. They also told her we will not receive a loner vehicle and there’s nothing they can do. This was concerning, why do I pay for this service if it cannot be offered? My wife called back multiple times about the loner vehicle becuase the lady “helping” us stated “we should have one available soon”. This never happened. We were without transportation.They never called us to give any updates. They texted my wife stating something about the part arriving Wednesday. This is were I called to speak with our service manager handling our case. I asked what she can do to make this right. She said unfortunately nothing. I asked ok can you please make sure they check the radio, I think something is wrong with the antenna and please also check if it needs serviced (oil change, tires etc). She stated she would put it in the notes and it wouldn’t be a problem to check. She stated the car would be ready on Wednesday.I called multiple times on Thursday as I hadn’t received anything nor my wife on the car. I got ahold of our service manager again and she stated the part arrived today and she would call me back to let us know when it was done. She said she would squeeze us in? Never received a call back... I call again on Friday and it took quite a bit of time to get someone from service on the line. This person explained to me that my service manager is the only one who can handle my case and she will call back by 130. She calls me at 535 that night 30 min before they close and say the car is ready. At this point I’m just done with the whole situation so I don’t say anything about the issues I have had thus far.The next day Saturday I pick up the car. I ask the lady at the desk if they checked/serviced the vehicle? Also did they check the antenna/radio? She walk over to our service manager and asks her. Our service manager replies stating she has no recollection of any of these requests. That’s were I chime in: I say yes I have spoke with you multiple times and requested this get completed, you stated it would get done. She continues to say she never spoke with me about this. Nothing in her notes..... I asked what she could do to remedy this situation? She said I’ll bring it in for service now. I said will it be free? Another service manager behind her laughs. She says no. I said ok well I’d rather not wait any longer.Before I walked out of the building I let her know that I was unhappy with the entire process. That the costumer service was very poor and we didn’t get any help from any direction. That I will be reporting this. I did say thank you for at least fixing the original issue. To her reply she said “go ahead and report it” “have a wonderful day”.I could not believe someone could be so rude and unhelpful. That title comes with a whole lot of costumer service. I have never delt with someone like this before. Someone who is supposed to help me. I will not be coming back to this place ever again. I’d much rather drive another 30 min to McAllen for better costumer service.Crazy thing is my wife ran into someone else who just had their vehicle serviced at this same location recently and they said it was “the worst experience” they have ever had.Do yourself a favor and drive further. You will get much better results and save yourself a huge hassle. 0 stars...

David Vargas, our salesman, did an excellent job providing information on 2 vehicles. I am with the service and my new truck.

I wouldnt take a car here to get fixed. I had a abs sensor that wasnt working, assured that my Jeep would work after it got replace for 300 plus dollars. The part only cost 54 so that rest was labor cost. Went to go pick up to find out the problem was still present after driving it around the parking lot. Left it another day and was told it was another sensor that would cost 69, the exact same sensor in a different tire. Only when I pointed out the sensor cost 54 dollars yesterday did they change the price. Be on your toes if you decide to take your car here.

Experience was nice, went in for a simple oil change for my Charger Daytona. Took care of it quickly and wasted no time. They made sure they sanitized before entering my car and also after they were finished with the oil change it was sanitized as well. Lady at Service was very nice and professional.

I came looking for a Jeep and I didnt think I would get it, but LuisLedezma helped us out so much that we got it, love the people and their wonderful service, I highly recommend that you all visit them

Still waiting for them to repair my vehicle.. They truly just dont care- No customer service whatsoever.

Always glad I left Payne for Bert. Extremely fast and professional service. From Bobby to all the Service writers the service and professionalism is the Greatest. One of the reasons I buy Dodge. Thank you very much. Jim Wiles

I have been coming to Bert Ogden since 2001 and every time the customer experience has been exceptional, My family and I get treated with respect and like we are part of the family. Scott Gilbert’s team is the best and make sales with no pressure added. They always go far and beyond my expectations.Thank you Scott Gilbert and the Bert Ogden Jeep/Ram sales team of Harlingen.

I loved the way everyone treated us, especially our sales guy Luis Ledezma, we loved the service I highly recommend this place, I am in love with my Jeep, thanks to everyone

Awesome staff! Highly recommend getting help from Andy and Mingo those are the guys to go to.Extremely happy with my purchase!!

We had a great experience today at Bert Ogden Chrysler. They completed an oil change and routine maintenance in less than an hour, from the time we pulled in the lot until we were on our way. Everyone was very friendly and the waiting room was comfortable and spotless.

Good people to take care of you in any way they will help you 👌🏽

Called the Service dept and spoke with Paulina and she immediately knew exactly what my problem was with my Ram 3500. We scheduled and appointment to get the issue resolved and it was done and in a timely manner just as promised. She was very knowledgeable and professional and if need be, I will be taking my truck back here for any services that might be needed.

Im from San Juan. And I drive over there because I love their customer service! Theyre really attentive and very respectful. They have a nice small childrens area where they can play and watch a movie. The salesman that sold my jeep is very caring for me and my family. And the service manager Luis is very helpful in letting you know whats with your vehicle and answers any questions you might have. Thank you staff for making me feel comfortable as I waited for my Jeep to be ready! :)

Great service. I apparently changed my Durago from rev drive to all wheel and did not know it. Limped into dealership expecting a massive repair bill and the gave me a gift if showing me what had happened and sent me on my way with no charge. Now that customer SERVICE. Thanks B O.

Very friendly service. Chrissy was great in the service dept. greeted me right away and got my truck in for an oil change.

Honestly the best customer service I’ve ever had to deal with, everything was handled extremely well and they always made sure to explain everything I needed to know. 5 out 5 customer service isn’t a high enough score for the great experience I had!

Much thanks to Erick Diaz in helping us get into a 2020 Ram 2500. We shopped around the San Antonio, Houston and Dallas dealers and found the exact truck we were looking for right in our own back yard. Their prices were very competitive and they were very up front with everything. Thanks again!

Bert Odgen is one of the cleans dealerships in the valley, they follow CDC protocol. The Staff is very polite and the salesmen were not aggressive. The financial advisor was amazing! Literally made my day! If you guys shop there ask for Luis and Mingo they will get you right!!!

Great service! Deal was done and I was on my way. I will continue to be a repeat customer.

I just purchased my 3rd vehicle from Mingo Lopez at Bert Ogden in Harlingen an i can’t say enough about that guy!First classNo BSStraight forward an to the point!I live in kingsville an will only buy my vehicles from Mr Lopez!Bert Ogden in Harlingen is truly the only place to shop for New or used cars/trucks.Thank you Mingo for everything you do for me an my wife... it means the world to me!5 stars isn’t enough when it comes to first class care!

Great customer service. Andy, Scott, and Pauly were all extremely helpful. I love my new Jeep Gladiator!!

Great customer service, overall great experience! we didn’t wait for hours upon hours, and everyone was very friendly; and we walked out with a vehicle of our dreams!

Went for an oil change for my Jeep Wrangler. Staff was nice and friendly and service was super fast.

Thank you for courteous and professional service.

Luis Ledezma made our process very easy. We did our homework before going in. Limited to time and got us out with a brand new 2021 Jeep Rubicon Wrangler in less than 4 hours. Really recommend his services and looking for to do future business with him.

Went in looking to trade in my Kia and came out with a 21 Dodge Challenger thanks for all the help Luis !! We are in love with the new ride 😀😀😀

Awesome service, Cuba was an awesome sales man! 🤍 definitely recommend him!

Had a really amazing experience, everyone helped me out to get the best deal and walked out with my 2021 Jeep Compass in no time... so glad I decided to go with Bert Ogden! And thank you Rene for everything...

Relatively quick, always easy to check in and get started. Staff have always been friendly and courteous.

Quick and easy transaction, very friendly and very knowledgeable about Jeep they sold me. Got an incredible deal.

Service was great, no waiting time. STAFF WAS FRIENDLY. Went in for an oil change and routine maintenance.

We had a great experience Hector was very helpful throughout our visit.