Bryanna was great as well as the other lady that was with her. They were very helpful and were fun to be around while we waited for our phones to transfer.

Tim was VERY helpful and patient. He was even kind enough to go above and beyond, helping me reset my Apple ID. I will be asking for him in the future. Thank you!

Bryanna and her staff are very knowledgeable, patient, thorough, respectful and safe. I haven’t been in any other Verizon that took as good of care as their customers as this place. I highly recommend this store.

Justine provided great service. She went above and beyond to locate the accessories that I wanted to obtain for my devices. A little disappointed that the store did not carry what I was looking for. But in overall she provided great service..

EVERONE WE CAME IN CONTACT WITH WAS VERY HELPFUL AND COURTEOUS.EVERYTHING WAS EXPLAINED AS WE PROGRESSED & ANY QUESTIONS WE HAD WERE ANSWERED. JUSTINE WAS VERY HELPFUL & KNOWLEDGEABLE

Justine was extremely helpful with picking out my new phone! I was in and out of the store with a brand new phone in less than 30 minutes. Great customer service!

Justine was great. The process was quick. She explained all she needed to and didnt try to talk me into buying accessories I dont need. Thank you, Justine.

Justine was so helpful, efficient, and personable. I enjoyed talking to her while she set up my new phone which took almost no time at all!

Justine, at Verizon was very patient and knowledgeable. Would recommend to anyone.

I was at this store on Friday July 17 2020 and the staff that was working were extremely helpful and curtious, they toke there time with me and were able to help me with my issue. They made sure everything was working for me that I asked them. Im from York and I never received great service like I do from this store, I will go to this store every time I need anything to do with our cell phones. A special thank you to the young lady that waited on us, thanks again for all your help.

Tim was very polite and also very helpful... thank you ,, be blessed

Been trying to call the store for 2 days now and its going straight to voice-mail. Ive been trying to get answers on why my in store order isnt ready to be picked up yet as Ive waited 2 days for it.

Very helpful .

The girls there were all very nice. Helpful getting me a new phone when my old one quit on me. They didnt have the one I wanted in stock and even called around trying to find me one that was in stock. No one had one. I looked at my options of what was available at this location and selected a different one that would work for me. Great experience!

Great customer service. Justine was a sweet girl helped My husband And I figure out our new phones. She was very patient andand made sure We knew how to ise them. very helpful young lady with a lot of knowledge. we appreciated the Effort she put in to help us we will be back to this store for future needs.

Wonderful customer service

I had a very nice experience. Kyrstin was very helpful and made my transition from one phone tothe other easy and fast. I was getting an upgrade. All of my questions were answered and I left a happy customer!

Timmy bear did a fantastic job upgrading my phone. He was super nice and knowledgeable and got me in and out quickly! I recommend everyone goes to this Verizon location, easily the best on in Hanover!

My cashier was very helpful and very polite and kind

Great service! Knew exactly what I wanted when I walked in and the girls found me an even better deal than I did with all my research! Will definitely continue to use this network and visit the same store.

Sylvia is a great Verizon technician. I had so many things going on with my Pixel3 phone. My phone was in warranty a replacement was sent to me.Sylvia is pleasant and patient in allowing me to have use to a Galaxy S10.Thank You Sylvia!!

I had a wonderful experience as I got a new phone today. Syliva made the process much easier as I had plenty of questions and she never skipped a beat. It was very relieving to have someone that could quickly answer any question I had. It was also nice to have an associate that was so patient with my son and I. Thank you so much

Best Verizon store Ive ever been to. The entire team from managers to associates was so helpful, friendly, and patient as they assisted us. Very happy with their service.

My experience here was excellent. They were very friendly and quickly and efficiently resolved an issue created by the TCC Hanover store. We were in and out in under 20 minutes after!

Sylvia is the best customer representative they have ever had! She was so accommodating to this senior citizen and patient and not condescending in any manner! If you have a need, do yourself a huge favor and ask for Sylvia!

Spent over a hour with Sales associate and Store Manager, and still neither knew how to operate their computer systems nor give good customer service, plus after that hour I left without what I’ve even ordered online!

My husband & I stopped in last night when our 2 year old phones died. The wait was long but the customer service was exceptional! Aaron was upfront about all costs and options. We were there for over an hour but Aaron was witty, entertaining & straight to the point. The end price was painful but overall the customer service was great!

Tori was awesome and got us in and out very quickly!! That is why we drove to the mall instead of using the Verizon near my house!! Thanks again!

Treated great! Came in late close to closing time. He stayed a little longer to help us out. Well be back there for sure.

I called corporate for our military discount less than 24 hours after getting my IPhone 8 and was informed that I could have had the iPhone X for the same price. When I called the store to get this fixed- they could not help me. GO TO A CORPORATE STORE!

A simple flip phone purchase has turned into s nightmare for my dad. The phone was not set up properly in store and after my calls to the techs and an hour drive the phone is still not working properly. What a giant mess. To top it off I was told that because s phone that I wanted was not in stock and would have to be ordered that I would be given a discount. I later have found out that the discount was actually a promotional price, one that was being offered. I am very unhappy with this location.

Aside from The Fantastic salesmanship Tim really won me over when he brushed the hair from my eyes to tell me how beautiful I was

Went here to get my wife a new phone. They had 2 colors for the phone she wanted, pink and black. She chose black. The girl at the counter started the process. When it came time to pay, I said I’d like to pay for half of the cost of the phone on my card. She got irritated and told me that now she had to restart everything and return the phone since I didn’t mention that earlier, which I hadn’t since she didn’t bring it up and I don’t work there so don’t know their system.After restarting everything, she informs us that she can no longer sell us the phone we were going to get, and we’ll need to pick another, but now all they have is pink. My wife tells her she doesn’t want pink, to which the girl tells her to just buy a black case. I inform her of how ludicrous this all seems, and ask to speak to a manager. She informs me that the manager isn’t there, and that she knows I blame her, but she blames me for not saying something sooner about a downpayment. I tell her that I don’t know how her system works and she responds with “okay, whatever.” I decided enough was enough, and we left the store. With this person representing them, I have no idea how they sell anything here.

Excellent. Krystin was outstanding, professional and a pleasure to do business with, we will go the extra mile for her service. Thank you Krystin

Verizon in Hanover Mall the people are fabulous friendly funny and caring people. Although Verizon is getting just a little expensive for me and my taste I am looking for other carriers Ive been with Verizon for about 25 years and I dont get any special treatment or privileges for having an account with them for so long in good standing theres a lot of things companies out there that are betting against each other for the cheapest with the most unlimited everything so I will keep my eye out until then the Verizon store in Hanover Mall is the only place I will go for my Verizon needs

Adam, Kiersten, and Tori were extremely helpful to me and my family during a last minute visit a couple of weekends ago. We were greeted with enthusiasm and willingness to help when we arrived on a Holiday weekend and then realized that we had the incorrect closing time. I had accidentally broken my phone that day, and my father and sister were long overdue for updates so we coupled the visit together (thinking that we were early). The group made it extremely easy for us to make decisions, asked us the right questions, and treated us like human beings. The process was navigated efficiently, especially given the circumstances, and we did not feel rushed or like a bother to the team. This was appreciated especially after visiting another local Verizon location beforehand who were immediately defensive and more concerned with starting off their weekend. (Mind you, they had the same closing hours as Victra Verizon, and also no customers in sight). The Victra Verizon Teams opinions and guidance was authentic and we would fully trust them to aid us in the process again. We appreciate you guys, keep on being awesome!!

Tim the salesman that was helping me was very helpfull and also the other sales people were very friendly also while i was standing there when Tim was helping me

Sylvia was absolutely awesome!! So patient, thoughtful, and helpful.

Friendly, helpful, and well-versed with the product and procedures to make my visit quick and productive.

When a sales rep calls a customer bro and is just plain rude we can certainly take our business elsewhere. Rarely will I give a bad review but its warranted in this case! Go to the other location In town if youd like to be treated like a human being and not a annoyance by some rude teenage girl that apparently hates her job.

Yeah I had to get a new number with a phone I already owned and it was pretty dope there was this guy Griffin and these other two girls whos names I didnt get and they were pretty cool and nice so I had a good time it was fast

Tori was amazing and explained everything to the best of her ability and very sweet and friendly, she made my experience with the company very nice, thank you so much Tori your very sweet

Terrible time here,in Hanover mall location. Stood forever, waited while others walked in front of us and we were ignored.Finally someone acknowledges us and blows us off.Furious I was furious!Being a Director of sales ,I wanted to scream.I was dressed like I just came off my farm ,which I did,However shouldnt be judged by appearance.Typing mistakes on my phone I know!We walked out and went to verizon on the main drag in Hanover,free standing location,next to Texas roadhouse.Same old clothes ! Treated like we were the most important people in the world.Walked put with 2 new phones@May offer them jobs if they leave Verizon!

Employees are very rude. Tried to ask questions about cost and the girl would not answer me. She kept telling me how much everything is a month and which phone I should buy. I wanted to know the full cost of the phone up front. She would not tell. They need to work on customers service. Horrible place

Tim was excellent and very helpful

I went to North Hanover Mall Verizon. I was waited on by new girl. She was very nice. The guy that was to be training her, basically was leaning on the counter, he was in a full spread straddle, typing on phone. The girl basically had to beg him to help her. Shed ask him to help get something off the printer, hed let out an exasperated sigh, and slowly lumber back to the printer. On one trip he came out with a bag of orange chips, stuffing them in his mouth as fast as he could. Chips were flying everywhere. Then he proceeded to try and talk to me with a full mouth. At some points he would put his hand up to cover his mouth, from view, but it was still fairly disgusting. It was one of the most unprofessional acts of customer service, I have ever witnessed.I came to return my phone and unfortunately the same guy was there. He waited on me. I was the only customer in the store. Another customer walked in. He proceeded work on the other customer, with the new girl. I said I feel very sick, could you get mine done, since I was there first. He went back to mine, but stopped to help the girl and help her at least a few times. I said I feel like I have to vomit, can we move this along? By this time I am getting upset. I said Can I come back later. I would like to have someone else wait on me. You have the attention span of a 2 year old I think I may have hurt his feelings, but seriously, watch him work, he is a terrible fit for that job. He started to get a little snarky with his response, and thats when my boyfriend stepped up to my defense. That sales rep doesnt have the skills for this job. He never once gave me any advice. It wasnt until I talked to the manager and she explained that my phone, that was dropped in water, probably would not work right, that I decided to keep the new phone. That guy, never mentioned that once. It made complete sense, when she explained it. He is supposed to be the expert. He did nothing more than, make excuses, talk rude to me, fight with my boyfriend and make me cry. Hopefully I will not have to come back out there anytime soon!

Answered questions quickly and accurately. Overall transaction went smoothly and without delay.

I had a great experience , Sylvia was veryhelpful and gave me excellent service!!

I got a good deal on black Friday and the Verizon people where great with me.

Sylvia was friendly and knowledgeable in helping us select our new phones and plan. I highly recommend the Hanover Mall Store!

He was very knowledgeable and nice and helped me with all my needs!😉

Bryanna,Tim,and Jess were wonderful, professional, kind, condsiderate,and thoroughTeam Bryanna did a great job today!

Sylvia was absolutely wonderful! She was extremely helpful!

Every time that I have stopped in this store, Ive experienced great customer service. Thier employees are patient and willing to answer any questions that one has without hesitation. I would recommend this store to any new or existing Verizon customer.

Seemed like a nice place. This location is very well staffed. There always seems to be someone available to assist you. The quality of the assistance is comparable to any other Verizon location. If nothing else, they

My problem and concern was addressed quickly in a friendly manner. Was informed as what to try myself if the problem reappeared. All is well.

I got a new phone Today. Sylvia helped me and she was great.Thank you so much😊

Very helpful with setting up locator for husband who has dementia.

Poor service, misleading, biased, tell you anything to get a sale. With so many options I would drive around the block to find better service. This place left a VERY bitter taste -I drove around the corner and received much better service.

Krystin was excellent! Ask for her.

Stopped in for screen save and carry case. Service was excellent!

Excellent service and great people there. Thanks for the help.

Honestly I love the customer service at this location! I dont care if I have to wait an hour! Everyone is very helpful!

Edit*** since having Verizon I get at least 15-20 calls a day from all kinds of random calls that are usually scammers. I even get calls from Egypt.Call to ask them questions and they never answer your questions. They tell you your monthly payment will be one thing then you’re charged way more. Horrible customer service. As soon as my device is paid off I am done with Verizon.

Had a great visit today left very happy

They people are great and friendly, up front with everything

Very good they were knowledgeable and very helpful.

Very helpful!

Great service, wonderful people who helped me with many different issues.

She was wonderful!! Very nice and helpful!!

They always know how to help us even with the situation we were in. I know I can always count on them for their service!

Very knowledgeable, would give a full 5 stars but the phone I wanted was not in stock .

Great store great service!!! Will be doing all my business here from here on out!!!!

Great service and straight to the point. 😊

Very friendly staff. Highly recommend!

Excellent service. Even help show things I can do with my new phone.

While on annual vacation I had a moment of phone drama: the dc car charger began to smoke and nearly caught fire, with my phone attached and less than 20%. The service I received from this store was the Best Ive ever had at any Verizon location!

The manager on duty (never said his name) at 2 o clock on Saturday 7/7/18 was very rude to me today. Told me he is always right and then threatened me.

Sales rep was rushing us once we declined insurance and accessories. Manager and rep both told us numerous invalid information that 1-800-Verizon had to attempt to fix. Overall high wait time and poor interactions.

Bought a new phone., it was quick and painless

Thanks!! Awesome service and loving the new phone!!

With the help of James, switching to Verizon, starting a new line, and getting a new phone couldn’t have been easier!

A very bad experience in dealing with this store. I went to the store to buy one item, the salesman proceeded to try to get me to buy many other things that I did not want or need.

Great customer service and very friendly staff!

Very polite and helpful. Could use a bigger store and more employees.

They were very helpful helping me with my new phone. Very patient

The knowledge they have is very reassuring.

Wes was the rep that waited on me. He was patient and very helpful.

Awesome friendly and extremely knowledgeable staff!! My go-to Verizon store!

They were very knowledgeable and helpful

Long waits, they always seem to have the heat turned to 11. Friendly staff but go to a different location.

Blame it on my GPS! Kept telling me I arrived. No sign nor building in site when I arrived.

Ignorant sales reps, kind of uneducated in alot of their equipment. Not to mention they do not keep their word on certain things. I dont recommend this store at all .

Of all the Verizon stores Ill drive farther just to go to the one in North Hanover mall

Was told my phone was outdated and couldnt be fixed. I went to the Verizon in Spring Grove and they had my phone fixed in 10 minutes. I think Hanover store just wanted to sell a new phone. Wont go back to Hanover store.

Helpful service .competent.

Got the phone and plan I wanted and was out the door in about a half hour. Rare customer service Thanks Rick and Asher!

Excellent service

Very rude, will from now on go to York.

Really helpful