What can I say when I go in to pay my bill. I go straight to the one machine put my name & pH.# in, it tells you your bill price you put your money in & you should know by now you never get change back it goes into your next bill which is fine with me. You put the money into the machine get your receipt & leave. If you need help they will help you always with a smile. I have been using Spectrum now Name before Time Warner since 1980 that should tell you it is the best cable company.

I love this new location. Much more open than the old location. The front entrance is facing towards Target not Onieda street. There were plenty of employees. Not super busy. Made it easier to swap out equipment.Remember there is a lot of self help options on Spectrum.net swapping out equipment isnt always the solution.

Scott and Anthony came and fixed our internet (wifi was disconnecting randomly). They came in, checked a few things, determined the problem and did their magic. Very happy with the customer service and overall courtesy of these 2 individuals. 11/10

Was able to use Facebook asap ;)

Line was extremely long at 8 am. They were using a new system and they said if we were returning equipment we could just drop it at ups and they would get it to them. 2 weeks later i still have equipment

There should be people staffed specifically to take care of quick and simple things, such as equipment returns, so that someone who is simply returning equipment doesnt have to wait 45 minutes, while people are setting up new services (that take FOREVER). We got here within a few minutes of opening (only because there was nothing posted online to show W Mason was closed) and were already 12th in line. CLEARLY both locations are needed! We were told the wait would be about 30 minutes. Waited 45 minutes for something that took 1 minutes to take care of. At 40 minutes, another angry customer (simply trying to return equipment) was told they could just bring it to a UPS. Wouldve been nice had the girl that checked us in told us that!!!

Dont listen to there adds on tv or picture adds they have been lying to you. Soon has you get it yeah its great but how come they keep taking things away or making you pay more and more every month.

Terrible as always! There should be a window designated for pick up so you dont have to wait forever behind shoppers! 2nd time for me! Terrible!

This is terrible service! Weve had headache after headache with it of equipment not working and services not working.

Plenty of employees. Very short wait. Our girl knew het stuff. Very nice and helpful. Would have given 5 stars but my phone i wanted was not in stock and had to be ordered.

The most rude unethical group of men Ive ever met. Definitely need more training. I will never go back to that store again.

The clerk was friendly and answered my questions. But Spectrums rates are going very high. May be time to find another provider.

Terrible customer service. Corporate in their infinite wisdom has now taken away the power of the local associates to retain customers. When you call the main office they make absolutely no attempt to lower your bill to keep you as a customer. If there is ever another broadband alternative I would dump them completely.

Had to wait in line. Going when store first opens not a great idea. 12th in line. Long wait. Got what I went for though after my wait. New remote fixed my issue.

Computer to sign in doesnt work correctly you basically hv to pound on it to put in your information the concept of this store is stupidIts not customer service its just a dumb conceptOr some big wigs idea oh and the brunette that works there not a good fit Id send her packing

For my situation, I had to pick up new equipment for a new Spectrum account because where I am moving to is on a different Spectrum billing system than the Spectrum service that I am moving from. True story.

New office on S. Oneida is much more spacious with great product display area. Brittany was extremely friendly

There is a place to sign to be helped but its off to the side. I finally asked if some people sitting were in line and the told me about signing in. Then there was no option for me to put why I was there in the canned responses. A lot of time wasted!

I called their customer support off and on for two days, and was sent on a wild goose chase with no solution. I had to authorize my best friend on my account because I could no longer handle the lack of service.

Honestly, I dread every time I have to go in the store. I called ahead of time on their support line to make sure that the service I needed was available. They assured me that it was and they made me a reservation. Not only could the system not find my reservation, they could not actually help with my issue. Ugh.

Staff was pushy and creeped out my girlfriend. Not using them! Price isnt anything special and the service is terrible

Very poor their machine to make a payment doesnt work half the time if Bill keeps going up all the time and I got to continuously watch reruns so my rating is very poor for spectrum

It was the best vist i could of asked for. So helpful informative and every issue solved i left completely happy it is a great feeling

Boor network and too much I have this service 6 years always increase and they don’t have excellence internet and the people are not friendly if you ask question they are not give you enough answer.

What a joke!!!! Id NEVER recommend their service to anyone.

Never did get waited on took forever and ever.

Clean and efficient. Employee I worked with went above and beyond to ensure I had what I needed before I left.

Free Wi-Fi for a year

Worst service (customer & product) Ive ever been subjected to. Avoid at all costs!

Picked up a home install kit. Was pretty quick and easy-to-use

I like there new place better and the location is better too.

First person was rude unhelpful and had no clue what was going on had to go to my car call for customer service waited a half an hour went back in the second person knew exactly what was going on

Long lines like usual....

I closed an account, paid a bill and was in and out in about 5 minutes. Great service by Anthony.

Easy Check-In process and Helpful, Friendly Service

They are too high priced!

Arrived at store to replace remotes at 10:30 a.m.. There were 13 people waiting for service ahead of me. There were only 2 service counter employees. The customers that were being served at the counter were each there over 20 minutes each. That’s ridiculous, even for Covid conditions.

They rewired us!. Couldnt get TV. We were gone on vacation and our house sitter let them. Got computer service but no ROKU. My husband is attempting to fix the problem with new router. We did get a surprise by getting an appt with tech services today.

I have never been a fan of how Spectrum does business. I wish they werent the only option at our apartment complex. Besides the person waiting on me wasnt the most friendly person either.

Long wait to be taken care of.

Spacious new store, fast and efficient service

Super fast.

Its OK. It seems like the price go up a lot

The wait was more than 30 minutes. Just to return their equipment.

Couldnt setup new service here

Why over priced

Stood in line for 25 minutes just to pay my bill, when its finally my turn they tell me to use the kiosk that took only a minute to use.

The service was terrible. Long lines of people waiting to be served. One guy instead of helping was playing on the computer. They make customers stand outside in the cold waiting on service.

Customer service at the Oneida Street branch is extremely poor.

Great plans and service

Switched mobile service to spectrum!

There hours ! Could use earlier open time!

Great service

Love the new area

Excellent

Good deals

Okay