I had great service. Fixed my phone quickly and didnt cost an arm and a leg. Will definitely use them if needed again.

This is Googles Authorized repair center or I would not be going here. The staff is polite and helpful overall. However, they either need some more staffing or their system needs to be more efficient. I dropped off my phone on 8/7 at 12 noon and was told that its a 4 hour fix and they would call when it was completed. I waited until 1230pm on 8/8 without a phone call and decided to go to the store. When at the counter I gave the employee my info and he said the system showed the phone as completed. He goes in the back and comes back out and says they were just finishing it up and it would be 10-15 minutes. I proceeded to wait an hour and 15 minutes with no update until someone appeared from the back with my phone. Throughout this time there was a constant line of customers, sometimes up to 4-5 people long and each transaction taking at least 15 minutes. During this time there was ever only one person working the front, at no point did anyone come up to help the lone employee.

Excellent service and quality.. the young men there are very knowledgeable

Helpful employees, got the job done at a reasonable price.

The staff of super knowledgeable and friendly! Oh so friendly! They replaced my fan lickety split and I have had no problem since

Wow...Scheduled an appointment for my grandsons iPad repair. We arrived on time and were told their system did not show an appointment even though I gave him my confirmation number. Then he said it would be 48-36 hours before they could fix it. I scheduled an appointment for this? Will find somewhere else to spend my money.

They did a very good job on my phone and they even put a screen protector on my phone for me an add bonus it only took them 2hrs to fix and its like it never was broken

Took my phone in on a Sunday, and got a receipt stating that said the screen would be delivered on Tuesday at noon, and therefore the phone would be fixed by the end of that Tuesday or Wednesday. I used my mothers number as a number to reach (since I had no phone), and by the end of THURSDAY I reached out by messenger. The responder said the item to fix had not been delivered and was back ordered. It was stated there was no idea on how long it would take for the delivery. Though they could not reach me by my own number, they had both a number to reach me at or an email to inform me of the issue. Message ended demanding that there shall be some sort of refund.

Honest, real answers. This place is amazing! 10/10 recommend

Needed a new screen for a badly damaged XR iPhone. The guys at uBreakiFix were super friendly and professional. They did an excellent job - I highly recommend them!

Terrific customer service! Arrived 15 minutes before close on a Sunday. Keegan was wonderful to work with and even stayed a few minutes past close to finish up my phone. I would highly recommend this location and Keegan!

Excellent costumer service! The guy working, I wish I would have gotten his name was awesome! He had a small bun, excellent costumer service! Very knowledgeable and informative. He had an awesome presence that distracted me from my stress of compleatly shattering the back of my phone (I didnt even know about that until I was there and took the case off) and cracking the frount. Very glad I was able to work with him and came here. Very reasonable prices and got my phone back in mint condition in a couple hours! Thank you so much!

IPad screen kept popping out after previous fix. Went back to get it fixed. Did nothing about it

Knowledgeable and helpful and friendly. Well see what the diagnosis and costs turn out to be but first impression is a good one.

5 out of 5 hands down! Respectful and nice service and my Galaxy S20 screen that cracked looks brand new! Thank you for your service!

Brought in my Playstation 4 Pro since it wouldnt turn on. Technician was very knowledgeable and quickly diagnosed a faulty power supply. Any more electronics problems and I would definitely come back here

I brought my Nintendo Switch here because my son stuck the wrong charger into it which broke it. They were able and willing to change the charging port, but unfortunately that wasn’t the only problem so it couldn’t be fixed. Thankfully, even after all their hard work, I didn’t have to pay anything because they were unsuccessful at fixing it. I very much appreciated that aspect of my first experience with them. All the staff at the door were very welcoming, courteous, and attentive. They immediately introduced themselves and ask how they can help you. I also overheard another couple at the store complimenting their customer service. I will gladly recommend them to anyone that needs an electronic fixed and will return if anything else of mine breaks.

Absolutely love their service. They have saved me a lot of coin!

Exceptionaly courteous and knowledgeable young gentlemen.

Been here twice. First time to fix my laptop’s hinge, and the second time to get an iPhone battery replaced. These guys are great, professional, friendly and swift. Strongly recommended!

Went here to get my battery replaced for my s10+. After walking through the door, an employee immediately walked from out of the back saying...hello, what can I do for you today sir? Told him I needed a battery replacement.Came back in about 2 hours and my phone was ready to go good as new. And for a 69 dollar price tag. Good place and service with well trained, courteous employees.

Staff was very nice, answered all our questions both on the phone and in person.

Well knowledgeable people and professionals took all the steps 2 fix things right

The cleaned out my microphone on my flip phone at got it working in less than a minute. They had excellent customer service and fun videos to watch while I was waiting. The gal even gave me their phone to and then called me on my phone to prove to me that it was working perfectly.Time: less than 5 minutesCost: FreeCustomer Service: Excellent! The polar opposite of the Verizon store two doors down.

Friendly staff. Great service

Great price and fixed phone in less than 2hrs

Service was quick and the team was very responsive. My device looks brand new and all the kids marks are pretty much gone. (Only ones left are on the body of the device not the screen or glass) prices are set at competitive rates. I shopped around and found that it was pretty much the same everywhere. I hope I do not have to use their service again. However, if the need arises, I will be back.

Outstanding, friendly service every time!

They took longer then expected but still good ... I just didnt like them messing up my sound settings

I came in because I got my Sim cards stuck and they were able to get it out in like 2 minutes! I will definitely go back for any issues with my electronics!

There website says they price match competitors. I asked them to price match best buy and they said they couldnt because Samsung sets their prices. Very interesting how Best buy is a Samsung authorized dealer and is able to do battery replacement for $20 cheaper

Excellent workmanship. Replaced my cracked screen on my Note 20 Ultra.Definitely will go back if needed.

Went here with a friend to pick up his laptop they were looking at. His old laptop was not repairable. They gave it back to him and charged him nothing, stating since they couldnt fix it, no charge.

Great place, very helpful, transparent with their work and great customer service.

They fixed it! Had a battery issue with my Pixel 4 XL that was covered by warranty. Fixed in 4 hours and never opened my wallet.

They couldnt repair my sons laptop, but they were very professional and their customer service was on point. Thanks for trying!

I brought my Samsung Galaxy Fold here to replace the Infinity Flex Display covered under warranty by Samsung Premiere Service. The staff members were very professional and did a really nice job performing the repair. I was very impressed with the end result with an all new display and fresh hinge. I hadnt realized just how wore out the hing had gotten between Oct 2019 and Aug 2020. They also updated my phone to Android 10 with the Aug security patch. I was previously stuck on Android 9 Nov security patch no matter how many times and different methods I had tried to update the phone. I was also pleased to see Linus Sebastian (LMG, Linus Texh Tips, TechQuickie, ShortCircuit, etc.) on the TV in the waiting area.

They were able to repair the power port of a gaming console after another repair shop had failed.

Super fast service! New hard drive in PS4 in less than 2 hours !!

Helped with a samsung warranty. Nice staff. Easy to work with. Nice lobby to wait in. Great job repairing multiple phones now. Apple and samsung. I see they do google pixel also. Thank you!!

They actually told me when it would be more cost effective to get a new phone than to have them fix it. They couldve tried to take advantage and they didnt! Very happy.

Just buy new because these people cant fix anything .

Fast and affordable, great service

In short: They lied to me, made the problem worse, and never responded to support email.Brought my laptop in to have my WiFi card replaced. The screw was slightly stripped but they said it wouldnt be a problem. Employee called about 2 hours later and said sorry we dont have the right tools to get the screw out youll have to bring it to the Appleton location. When I came to pick it up I didnt have a look at the card until the next day. They used some sort of rotary tool to drill into the screw pictured (the screw used to be black) and cut into the surrounding wires. I sent an email to their support with no reply.Their service was horrible and unprofessional. I have now sent my laptop to the manufacturer (Dell) to have the screw and wires replaced.Edit: I have been a customer of uBreakiFix before and have had no problems. The issue seems to have been the staff.

Took less than 3 minutes to clean my charger port and now works perfect great service also

I needed an estimate to repair my cellphone for insurance purposes and they were fast and courteous, even though there was no way they could fix it.

Super friendly and helpful!! They know their stuff, and they have great rates for repair!

High price for screen repair.

Angela was helpful. They didnt have the parts to help me though. It would take at least two weeks to get the parts back in stock, so I have to have Samsung send me a new phone. I will so business with uBreakiFix in the future.

So I was initially very happy with the speediness and helpfulness of the staff until I started having issues with my phone. It didn’t occur to me until months later that it was due to the repair, so the warranty was out of the questions. 5 months on after my iPhone XS screen replacement my phones Face ID has ceased to work and a poor connection between the new screen and my phone inside has caused white line to appear. I got it re repaired at Best Buy and they showed me my old screen wasn’t even sealed on all the way, and didn’t fit my phone. I was also told my front facing camera that recognized my face (which worked perfectly fine before the repair) was damaged so my Face ID wouldn’t work unless I got the whole unit replaced which is another 600$. So I ended up needing to spend about 800$ total to fix the repair done by ubreakifix. I was so confused because this place is so highly rated and I suppose is perfectly fine for other electronics, but to my understanding with the complexity of the iPhone X it is not a good idea to have 3rd parties that are not certified mess with them, and that was proven pretty solidly to me after this experience.

Brought in my laptop, and am pleasantly surprised to find out they dont charge to diagnose problems! Done in shop and no shipping it out for weeks just to figure out issues. Communicated well, and even though they couldnt recreate my issues, I will definitely bring it back here for any future problems!

Very knowledgeable staff, incredibly polite, very thorough, and fantastic service. Highly, highly recommend.

I had a less then 6 month old phone fall out of my pocket on a bike ride. I called Keegan and he was AWESOME to say the least. He even offered to get my phone fixed in the less then 2 hour fixing time plus it was after the store closed for the day. Cannot say enough. Keegan was great! Not many employees go above and beyond anymore and he sure did. Way to go!!!! Would definitely recommend 👌 Great experience overall. Spoke to a Cellcom employee and he recommend the place.

TERRIBLE CUSTOMER SERVICE.. felt shady. I had a very poor experience here I brought in my phone because Samsung said they were certified for warranty work. I had green and pink colored lines showing on my screen and no other damage to my phone when I brought it in they said it would not be covered because the rear glass looked cracked again the lines were on the front of the screen I explained that there was a screen protector on the back of the phone they then didnt believe me and tried to remove it cracking the protector... Without apologizing he then said the front screen wouldnt be covered because the lines must be because the screen was damaged when I showed him it wasnt he tried to remove the front glass protector cracking it. Then said they could fix it for $279 not under warranty. I explained it should be under warranty but he wouldnt so I left shipped it to Samsung where they covered it under warranty. I would never recommend this company

Took in my phone for a bad charge port. They cleaned it and it worked. Didnt charge me. Will return for paid service if needed.

Very easy in and out. I will be a repeat customer.

Great experience at this place.. The 2 guys working that day were very knowledgeable and you could tell they enjoyed doing what they do... while waiting for them to finish up with my phone several customers came in and their customer service was wonderful.. The young man ( Parker) who fixed my phone had it done in under 2 hours, along with assisting other customers.. Great Job!

The process was very easy and the staff was very nice and helpful. My phones screen was broken and it only took around a hour and a half to get it fixed. Super easy and A Lot cheaper then the prospect of buying a new phone. Overall a great experience.

Fast, professional, and incredibly skilled! I made the appointment in the middle of the night and was able to get in the same day and get my screen fixed in an hour and a half. When making the appointment I wrote in the notes that I was leaving town at the end of the day, and the staff were incredibly kind and called me in the morning to reassure me that theyd be able to get it done in time for me to leave, which was a huge relief in the hectic tornado of preparing to leave! Will absolutely be using them again if anything happens to my Pixel again (hopefully not, though 😉).

I’ve brought in at least two iPads in need of screen repair in the last few years. Both times I received excellent service. Most recently, the employees were able to quote me a fair price over the phone and stuck to that price when it came time to pay. The repair process was explained to me before they began, and they fixed a bend in my device at no extra cost. They said my repair would be done the same day as long as I dropped it off in the morning, and a few hours later I had my iPad back as good as new. I’m very pleased with their service and will likely use them again in the future.

I was having trouble with my phone charging, so I brought it in. They cleaned it out and didnt charge me anything. Great to have a certified Google phone repair place so close by.

I was told at us cellular that my phone was junk. I brought it to uBreakiFix, and an hour later they had it fixed as good as new !!!!! The staff was knowledgeable and very friendly. I strongly recommend them !

Went here today to get my iPhone 7 screen fixed. Xavier was so helpful and kind and made the entire experience pleasant. They fixed my screen in literally an hour. I couldn’t be happier with this service :) totally recommend.

Very friendly staff, job was a success. Thanks for being there.

This place is amazing! Their prices are great, they have fantastic customer service, theyre super quick and they do a great job. They do repairs in a super quick amount of time, it only took them 20 minutes to fix my screen. Im the clumsiest person ever and always drop my phone and this place always makes it look brand new and everything on my phone always works perfectly afterward! I highly suggest this place to clumsy people like me!

They get the job done

Ive tried lots of different screen protectors but havent been happy with any of them. They peel off, bubble, or crackle around the edges. Im excited to try the liquid protector- love how smooth it feels and how easy & quick it was to have it done! The guys were very helpful!

Was fast and had nice, honest customer service. Within an hour I had a new iPhone glass face. Reasonable price.

Brought my ps4 in because it was not powering up. Though it would be a internal problem and possibly loose all my game saves. They were extremely helpful and nice! Turns out it was just my power cord and they helped me out and replaced my cord for me!! Thank you so much guys 😁

I am very impressed with this store, from initial phone call of inquiry to the service I received in the store. ALL of the staff are knowledgeable, helpful and friendly. They delivered exactly what they promised in less than an hour! I am a business owner and having down time on my phone costs me money. I will recommend them to everyone.Thanks Josh and team!

Brought in an iPhone SE when the iPhone 8 came out. The screen on the SE had a small crack that needed to be repaired so I could trade it in. I was quoted something like $70 and a few hours time to replace the screen. I was ecstatic! Come time to pick up and the screen was replaced but had dead spots where it didnt recognize touch. They told me it was a problem with the phone and theyd fix it. Charged me $80. Whatever, I wanted to trade in my SE. Well long story short, 2 days and $150 later the phone came back to me in worse condition than when I brought it in and the screen never was fixed. 10/10 would not recommend this location.

This place is awesome! Brought my Samsung phone in to get fixed because I cracked the screen, and they had it fixed within 2 hours of me dropping it off.

Absolutely so friendly straightforward definitely has the customers best interest in mind !!!! Answered all my questions. Saved me hundreds of dollars

Had a issue where my phone would not charge. Brought it in and they said it was a simple fix and fixed it for free. Very helpful staff. VERY IMPRESSED!!!

Tim and his employees were extremely helpful in making sure my phone was fixed properly. Ran into a problem where a new phone had to be ordered, and they helped me through the entire process. Highly recommend doing business with this company. Great people, very friendly!

Be careful in this location, I took my DJI phantom 4 to this location and they took out some original parts and replace them with fake ones, and they didnt even fix the dron 100% I reached out to them about the problem and they wanted me to charged again so I sent my dron directly to DJI and DJI told me that ubreakifix replace some original parts

Top notch fast service very friendly and knowledgable about products. Thanks again

I was having problems with most of my charging cables not being in the right position to actually charge the phone and thought my port was going bad. Bought it to ubreakifix and within a minute they cleaned the port and I was able to charge with any cable. They didn’t charge me a penny. Friendly staff and great service!

Very helpful in cell phone repair. Provided a quote for diagnostic testing and then repairing the problem. Invaluable service

Just took our laptop in to the GB location. Zach ( from Madison stores) was thorough and so helpful answering all our questions. As promised, he did a Free diagnostics and explained what he was doing at each step. Thanks Zach, you are great at your job. You are also educating those of us with less knowledge, which is very empowering.

Great repair place! Repair costs is so reasonable. Great customer service!Would highly recommend.

I had a very lovely experience. The workers there are willing to go above and beyond for their customers. After getting my screen fixed and my battery replaced my iPhones home button had stopped working and they fixed it free of charge. Their prices are more than reasonable. I would definitely recommend going here!

Fast and friendly service! Within an hour, I had a new iPhone face plate at a reasonable price. I will definitely return if I need any more repairs! Highly satisfied!

Kaleb was very knowledgeable and polite. I would definitely return. Unbelievable how quickly he diagnosed my phone and fixed. To think I almost trashed it and bought a new one......best of all the service was FREE!!!!!!

I originally had them fix my iPhone 6 screen about 2 months ago. All work is warrantied! My home button stopped working on my phone and I brought it back in and they fixed it at no charge despite the fact they are unrelated repairs. Great service and friendly staff. Much appreciated!

I have a Google Pixel XL that was about a year and a half old, the battery was having issues.. Wasnt fully charging all the time, and when I could get it to fully charge, it was dead in a few hours. They replaced the battery, and the new battery made a world of difference. Google pixels are not user friendly for the average person, and professional to change. It requires taking the touchscreen off (which is extremely delicate/very easy to break), heat gun, and some torque drivers propriety to the phone.. It was worth the money for them to change it and since they are an authorized Google repair center, you know you were getting a true OEM Battery and not a Chinese knock off..They had the phone ready for me in a little over an hour. Id recommend them. Thank You.

Amazing customer service, excellent repair service provided and all at a reasonable price! Matthew was very personable, took the time to listen, went above and beyond to repair our phone screen, and truly treated us like family. We would highly recommend uBreakiFix to anyone looking for repairs done right at a reasonable price, and with outstanding customer service! While we all hope that repairs are not necessary on our divices, we know that we have found the right place with the right people to return to - not only for repairs but for accessories as well. Thank you Matthew & uBreakiFix!

MAtthew was exceptional. I felt like he really cared and listened to me as I explained what the problem was. He made me feel like I was the most important person there and I had his total attention!! He explained and carried through every detail that was needed from start to finish.

I had the best customer service ever. Justin was very patient and explained everything to me. He took time with me and made sure I understood what I was having issues with. I was completely and 100 percent satisfied with the service he provided. I shopped around, and Justin not only provided the best service, he also beat all competitors prices.Frank also assisted in explaining and helping me with solving my issues. I recommend U break I fix to everyone.Susan Grenier

Glad we found this place. They did an outstanding job fixing my iPhone screen and the price was very reasonable. Xavier was very friendly. Will be back with our laptop to have them fix that.

Brilliant, fixed my phone really quickly, called me as soon as it was ready for collection

Great staff and reliable technicians

Went in to get my tablet fixed. Awesome job and some of the best customer service I’ve had.

Great Service!

These guys were so friendly and helpful. They werent able to fix the keyboard my daughter spilled juice on, however they did offer suggestions in how to work around the damage and still be able to use her expensive keyboard which was only a few months old.I also wasnt charged for any of the time they spent cleaning the keyboard either. They couldnt fix it so they wouldnt charge me, they said.....Hmmmm, if only I could get this kinda service at the auto mechanic or the doctors office.Long story short, go there, you have nothing to lose and everything to gain. Thanks guys.

Great place!! They fixed my phone within the hour and the prices are fair. Also great customer service and Justin H. was very helpful and knowledgeable...I definitely recommend this business to everyone!!

Terrific fix on my cell phone. More reasonably priced than Cellcom.Came in with shattered screen and left (same day) with what looked likea brand new phone! Frank and Mike were great to deal with.Thank you

First rate, knowledgeable service. Brandon walked me through everything he was doing in diagnosing a problem with my wifes MacBook. The diagnosis was free and, though there was nothing he could do to save it, he explained everything wrong, as well as options. In addition, he answered follow-up questions in a way that helped us make the most informed decision, rather than try and sell us a service that would generate sales for them, but no additional value for us. This is after the Geek Squad wouldnt even look at it. Id highly recommend, and will further patronize for all of my future needs.

Worst experience ever! IF I COULD GIVE NEGATIVE STARS I WOULD Brought in an S10+ for a warranty fix screen was glitching and speakers didnt work very well was sent there by us cellular she even called before we went and they told us that they had the parts to fix it in stock we dropped off the phone was told it would take a few hrs when we came back the phone had a different colored shell and they told us that our warranty was void because the different color shell and they only replaced the screen and said that we would have to come back to get the shell changed and they didnt have the rest of the parts and they were going to order more and they would be in by wed We take the phone and we notice later that day that there is a rattling noise inside the phone like something is moving around come back and they take the phone We tell them about the noise and they said they will check it and said it would only be 30min come back and they did nothing to it because again they didnt have the parts and we will have to come back a third time which we have to or It wont be covered by warranty so we have no choice and they told us the noise Was because the camera supposably is supposed to move around when it has never done that before we took it there WILL NEVER USE THEM AGAIN NEVER

Their customer service is amazing and they quickly resolved an issue I was having with my Threadripper build. Highly recommend for all electronic related issues!