I get good rates and I appreciate how helpful they are.

We moved here three years ago and transferred our policy to Melissa. Not knowing the first thing about her we crossed our fingers and hoped we made a good choice and we absolutely did. Every conversation we have had with her has always been cordial, professional, and informative. She makes appropriate recommendations for us and we couldnt be happier with her service.

Been with Melissa for multiple years and never have an issue filing a claim, never worry about up to date insurance cards, mailed way in advance.

First impressions are important, from the moment I called for a quote I knew I wasn’t going to find better service anywhere else. Some people really go unnoticed, whether it’s a taxi driver or a drive thru employee, or insurance agents. Thank you Melissa for the great service, we’re gonna go the distance with your agency.

So far so good! My agent Melissa J McDonald, did a great job for us, we just came back to State Farm and she saved us some money. Thanks Melissa!

Becasuse of the Pandemic I was looking to get a reduced rate on my car insurance. I was driving about a tenth of what I had in the past.Melissa cut thru the BS that most insurers heave at you to get my business. She was straight forward, professional and got me the rate I wanted with the coverage that I wanted.I highly recommend Melissa for these reasons.

I have been with Melissa McDonald for a good five years now and have made multiple changes with my homeowners Ins. and my auto Ins. Each time has been a pleasure and handled professionally with Melissa herself or her knowledgeable staff and done promptly!

I was compelled to write this review as a result of our recent experience with State Farm.We experienced hail damage from the July 2018 storm. Although the home office has not been helpful with the process (and we finally received payment for our damages 5 months later), Melissa and her office have risen above and beyond in so many ways to get the issues resolved.Prior to our long distance relocation 5 years ago, I reached out to Melissa’s office to discuss the transfer all of our policies with State Farm to her office. She was courteous and very knowledgeable, offering a seamless transition of all of our polices. We have always been treated well by all of her staff, questions answered, calls returned in a timely manner.State Farm should be grateful to have agents such as Melissa. If not for her, we would have abandoned State Farm long ago. It is because of her and the agents along the way who have served us previously, that we continue to give them our business (going on 46 years for my husband, 37 years for us as a couple). We are those ‘old school’ folks who want and expect customer service from the businesses we support. Melissa does indeed deliver that level of service.I would be remiss to ignore a review left by ‘Anon A. Miss’ (you must think yourself clever). First of all, if you have a problem with a business, reach out to them and express your dissatisfaction and allow them to remedy the issue(s) you have with them before leaving a negative review with no explanation for your dissatisfaction. To publicly and personally attack another person (anonymously no less) with no explanation is also inexcusable. For the record, Melissa is not a ‘Horrible person’. In fact, she is a lovely, hardworking, dedicated young woman.

So, I googled Melissa’s office-as I do every time I need to call her, because I’m lazy and haven’t saved the number—and I just saw that Melissa and her team have some pretty rude reviews mixed in with all the good ones. I just want to take a moment and discredit those bad reviews. Whoever wrote “Melissa is a horrible person”- that’s just ridiculous. Obviously that person has some issues of their own. I am by far one of the worst State Farm customers. I’m always late on my payment, hard to reach, etc... and Melissa has shown me nothing but kindness and empathy from the beginning of my policy with her over a year ago. Her team is incredibly knowledgeable and anytime I catch one of them on the phone instead of Melissa- it’s not a big deal. I know I can trust who I’m speaking to every single time. For anyone reading this looking for a new agent I would recommend Melissa 10/10 times. You will not be disappointed. Fantastic service all around. Great job, team.

Just relocated from out of state and was happy to meet Melissa and her staff. Everyone in the office is very polite and have always been very courteous when I have called or stopped by. From the start Melissa did a great job with getting me what I needed to switch over my vehicle insurances. She was also able to get me better coverage for my renters insurance for a cheaper price than what I was paying with my previous company that I had been with for 10 years. Its nice having a person I can call instead of a 1--800 number when I need help with something or have a question. I wold definitely recommend anyone who appreciates good customer service to give Melissa and her team a call.

Voice mail states they will return my call same business day, I made my policy modification through the call center, why do I need an agent..? 20 + years with State Farm and my cost as increased and my customer service has decreased, every time Ive conducted business with this office Ive had to wait, call back, leave a message, jump through hoops to make something happen, I like SF and will continue to use them, just not this agent.

Easy to work with. Very professional

I have been with Melissas agency for several years. She handled the transfer from my previous agent and quickly looked over my policies to give me candid advice. Her staff is knowledgeable, courteous, and timely in their response. Hands down, the best insurance agency in Greeley.

Melissa is dependable and helpful. She is very knowledgeable of her products and how they work. She is very educated and helps her customers to understand the full policy, not just the basics! Thanks for all your help Melissa and making sure Im covered! :)

Thank you for your prompt service!!! Mac L took very good care of us and explained everything in great detail. I really appreciate your help. Im happy to be with State Farm once again.

I had a great experience with Mac, the awesome agent that helped me. Mac was knowledgeable and took time to answer all my questions. Happy to say I signed up with State Farm, thanks to Mac.Thanks, Mac! 😊😊

Good People good serviice.

Melissa is by far the greatest insurance agent I have met with. She is covering my home and business with unbeatable coverage. Walked me through the process quickly and efficiently.

While I do not post reviews of establishments often, I felt like I had a duty to shed light on this sorry excuse of an agency. I would not recommend this agency to my worst enemy. The communication between the agents at this State Farm below par. I couldnt get a call back after leaving voicemails. I never was mailed my ID card. Also I had $900 stolen from me after they refused to refund my 6 month premium after only using 2 months of service. Fend far away from this agency, as I can assure you will get cheaper rates going with another provider among with better customer service.

Melissa and her team provide great customer service. When I call her office there is no annoying automated service I actually have the pleasure of speaking to her or a member of her team. I know that I can always count on having my questions or concerns addressed quickly.

Really went out of her way to help me out. Excellent staff as well. Very impressed.

Melissa was a pleasure to work with. Very insightful and knowledgeable!

Worst State Farm experience in thirty years. Melissa McDonald is a horrible person.

Do yourself a favor and go with anybody but State Farm. They are very dishonest and deceptive and I am in complete disbelief with this business.