I wanted to install a Kenwood KSC-PSW8 powered subwoofer on my 2017 Volkswagen Jetta on July 24th, 2021. When I went there, the guy kept on saying from the beginning that powered subwoofers are no good and typically all customers are dissatisfied at the end of installation. Instead of doing his job properly, he kept on trying to sell me the 12 subwoofer on my car which I never needed as my car already had some bass. When he was done, he showed me and even I noticed that there was no additional bass at all. He told me that its not powerful enough. I was disappointed and felt it was a product flaw. After a few days, I was almost ready to replace my unit and then I noticed that there was no sound coming from the subwoofer at all! He installed it incorrectly. I was unplugging the cables and right after I unplugged the red cable, there was bass! He didnt even check whether my unit is actually powered while installing it. I bet he always had incorrectly installed powered subwoofers. I can see the difference now! The powered subwoofer is more than enough to satisfy me. I dont recommend them at all.

Team was flexible in getting me fit into their busy schedule. In addition, after diagnosis, they found out the problem to software, not hardware, and will be saving me $50. The effort these guys put into customer service and making sure you are covered is worth the drive to see them.

This review is for a particular geek - Angel. He was so pleasant to work with. He called me to let me know he was on his way and was extremely prompt to the appointment. I highly recommend his expertise and trust him with the repair of my electronics! Thank you for your customer service, Angel!!

The Geek Squad is respectful, efficient and knowledgeable. I gave them my computer tower with suspected malware/viruses on it and they gave it a clean bill-of-health a day and a half later. Cant beat that peace of mind!

After years of being taken advantage of by off shore foreign companies I finally feel protected and well informed by these geeks in my own back yard!! So very grateful that this grandma wants to cook for thoseyoung guns whenever they can take a break !!

Misquoted the price and told me the wrong amount of time for repair. Roped me into paying a service charge ($200) I didnt even need; luckily someone called me and gave me the opportunity to dismiss the charge.

Dropped off sound bar to be fixed. 2 Texas Gals

Trying to get someone to help you is like finding a rainbow unicorn. I was on the phone for over 45 minutes and I just kept getting transferred from one place to another over 11 TIMES. Very rude agents, extremely frustrating experience. Would not recommend to my worst enemy.

Friendly. Helpful.