Always a positive experience, everyone is so helpful and kind from the very moment i pull in. My advisor Chris is very on top of his job!! i feel very lucky to have him as my advisor. i want to say also the pre owned salesman are great too!! please forgive me as i do not remember all names but this is my third car from Grubbs since 80’s, will not be my last.Very smooth process.

Just want to thank Adam Alzoubi sooo much!!! This Salesman went out of his way and brought my car to my house at almost 10 oclock at night for me to test drive. I of course said yes, signed some papers, and my husband gave him a check for the down payment. Went the next day to go seal the deal. Also, he was so sweet and sent me pics of my slightly used, but new to me car after they detailed it. The pics with a red bow was awesome... You ROCK Adam, and thank you again for everything!!!

The best experience I’ve received from any establishment ever. I couldn’t of asked for a better place to have my car serviced at. Every staff member greats you with the best attitude. Ask for Dany P. He will make sure everything goes perfectly as planned.

I brought my car in to get various repairs done and also to have the 45,000 mile check up. The person who turned it to me was very professional. She also kept me well-informed throughout the day on the status of my car and then when I went to pick up my car she was there waiting for me and walked me through all the different repairs and the different costs. She was also able to get me some preferred pricing and really worked with my situation to make sure that my experience was good.The service today at Grubbs Infiniti was excellent.

Everyone was so nice and friendly. They made me feel they were truly concerned about me being well taken care of. From start to finish great experience. I would definitely go back, and would recommend to friends and family.

Will Adams was absolutely the best salesman! Will went over and beyond to find the perfect fit for my situation! The car, the price, I didn’t have to settle or miss out on any of the luxury features of the vehicle to meet my financial situation! I highly recommend Grubbs Infiniti the whole experience was great!!!

Ive been a loyal Infiniti customer for years, having owned at least 2. Ive always had a great experience at the repair center. However, the last time I feel like they charged me $700 for what was essentially a new gas gap so the car would pass inspection. I asked the management to make an adjustment and they refused the request I made. It seems like the repair shop is under new management that is much more profit-centered. What loyalty I had for the brand has been destroyed in a single day.Follow up: Their offer bellow to work with you was a hollow offer. The phone number was just their main number. No one was there with authority to make any actual changes. It is seemingly just there to make the reviews look better.Follow up 2: The day after the gas cap repair the problem immediately resurfaced.Follow up 3: I emailed Grubbs Service Director indicating my experience, who ignored my email.

Beware of the extra fees! Call about the car you want and ask for the FINAL sales sheet over the phone so you don’t waste time testing out a car only to have them add significant fees at the very end.I was told $35,000 for a “certified” QX60. At the table they added $2,500 to make it certified and another $1,800 to clean it! Suddenly the car advertised for $35,000 becomes $39,300 if I actually wanted it as advertised.Just go to Sewell. You will get a better car for less money and they are far easier to work with. Plus the price online doesn’t go up when you get to the dealer!

Continue to have great service experiences at Grubbs Infiniti! Sam delivers caring, quality and knowledgeable service every time. Thankful for her and the team members that take care of my vehicles. 👊

Samantha continuously goes above and beyond and is excellent in every which way. She is professional, polite and personable. I always enjoy the service I get when I visit.

Loved working with Corey Isaac… fastest and easiest car purchase I’ve ever made. Several employees that walked by asked if I needed anything. Super clean car dealership!I love that even though I bought a preowned car y’all had it cleaned & gassed up and on the showroom floor with a red bow.. it was a nice touch.I was really impressed with the dealership!Thank you!

We had the best experience ever with Grubb INFINITI buying a car. Everyone from sales lady to Finance manager was excellent. We will definitely refer friends and family and be back.

Do NOT get a car from here. I’ve had nothing but problems since I bought my car. Before I even made the first payment, the check engine light came on. Then when I took it to the shop there they said the $2400 I bought wouldn’t cover the problem. Also I still have yet to receive my license plates and tags in the mail and it’s been months. Then on top of all that now I have a leak and AGAIN not covered under the $2400 warranty. The only solution they’re giving me is to pay out of pocket or buy another car.

We are definitely happy to come visit with your dealership! David took excellent care and provided us with a wonderful experience !

Summer Ian is amazing, she knows everything about Grubbs Infinity. Michael the finance guy explained everything from A to Z. Customer service is impeccable. I definitely will spread the word and will be back very soon. Thanks again!!!

I stopped in today for an oil change and a state inspection. I didn’t have an appointment because they offer express service for both. I timed it just right, when every body else decided to go too. Even though they were getting slammed with customers, the employees were calm, professional and courteous. I love this location because they consistently give excellent service.

Our salesman Michael Hensley was really patient and took the time show us and research vehicles and go on a good test drive. Real nice guy too.

From start to finish Emmanuel was the most professional, caring and perfect salesman! Im so PROUD I worked with him! I forgot the Finance persons name but he was just as INCREDIBLE and very thorough with explaining every detail. I cant thank Grubbs INFINITI Enough for getting me rolling in a car Ive always wanted and that I ABSOLUTELY LOVE. THANK YOU GRUBBS INFINITI!

Upated: July 15th, 2021.I wish there was a no star option. Sent finance paperwork by FedEx and was on site at Grubbs on Monday. My salesperson was out on Tuesday, the financial person was out on Wednesday. Called today, Thursday. They lost the paperwork. Cant find it and it is almost Friday.Horrible experience! I will never do business with this dealership again and will not recommend to friends or family. The departments do not talk to each other and do not care about their customers.They claim they care about customers but that is just lip service. Actions speak louder than words. The way our purchase was treated, shows they only care about the bottom line and not people.

Complete service. Thank you for the great job.My concerns were heard and addressed promptly.

I came in to look at a used Jeep. It had already been a long day for my family and I. After a longer than usual trip to purchase a vehicle, mainly cause I am sometimes a pain to deal with lol. My salesman Mr. Mo Ebzakh was extremely professional and courteous. He was also knowledgeable of vehicles which sometimes salespeople lack. The sales manager Mr. Terry went above and beyond my expectations for a sales manager. He really closed the deal and closed and closed again lol. My finance manager Mr. John was quick and to the point as well as patient to give information. He also went above and beyond my expectations. I will visit again in the future for a vehicle purchase. I also forgot to mention that all parties involved were very accommodating as I also had my wife and 2 year old child with me. Thanks Grubbs and Mr. Moe, Mr. Terry and Mr. John for hanging out with me and the family!

Danny, my service advisor, is one of the best I’ve ever seen. He simply does what he says. That may sound normal to some but it’s difficult to find someone in this industry that follows through with his/her word. He’s courteous, respectful, and friendly on every communication we had. Thank you Danny for your help!

Great place, great team! Thanks Emmanuel you did great. 100% recommend!!

Sales experience with Josh Woo was pleasant, professional and personable. He did not attempt to sell me what he wanted me to have, instead he presented me with viable options based on my profile. No extra unnecessary bells and whistles. He had to consult with his sales manager, Wale Adewale, who introduced himself and was also professional and personable.Then, once approved, my experience with Finance was the same. He was young (under 25), respectful, polite, and refreshing. I’m old school, so when I have such an experience with our young leaders, I make note. He walked me through the #s and made sure I understood and answered my countless questions.I’ve been a Grubbs Infiniti customer since 2016, when I purchased the same vehicle I traded in. My experiences remain favorable.

First time dealing with Grubbs Infiniti. I am very impressed. Everyone I dealt with actually seemed to care which is hard to find anywhere these days! Sam my device mags get is awesome. Extremely pleased and satisfied.

Adolfo Hernandez assisted me with my purchase He was amazing from the start. He made sure I left happy with my purchase. His customer service is excellent. I would definitely recommend Grubbs to friends and family. #satisfied

I just bought my vehicle from here it was great experience. Tha sales agent ( Jose) took his time to explain, prompt communication and answered all questions to his best.Overall excellent experience and would love to go back for any of my vehicle need.

The staff does whatever it takes to ensure that the customer receives the best service available.

The worst experience ever, I took my infiniti here because I needed a oil change and my left rear tire to be looked at, because it kept losing air and I also needed my tires rotated … I pick the car up and a day later, what comes on… I need air in my left rear tire again .. so I called just to verify that they actually patched the hole up and rotated my tires, because if my tires got rotated it wouldn’t be the same left rear tire still needing air .. right .. so of course the guy they put me through to didn’t answer, so I left a message, and got no response … called two more times and ask for a manger.. I left a message and got no response .. because at this point I’m frustrated, I paid to get my tires rotated and they didn’t even do it cause the same back left rear tire was leaking air.. if it got rotated it wouldn’t be that same tire leaking air …. So moral of the story is they didn’t do what was ask .. I NEVER Got a call back from anybody.. I ended up having to go to tire discount cause why would I take it back to a place who never got back to me about the issue and this point I don’t even trust them with my car, my money gone down the drain, just so unprofessional .. never again

I was able to get into a new vehicle thanks to Sean Sexton. He was very diligent in the process and worked with me every step of the way. As a female it can be intimidating doing these deals but Sean was super helpful and patient with me. Thank you to him and everyone on his Team ! Side note: This is my 2nd car here and I’ll return again.

I want to thank the entire team who helped me with the entire process of getting my new Q50. Wes, Alan, Sean, and Wale on the sales team together with Wes and Rinza in higher management and Chris in finance made it a seamless, enjoyable experience! Above and beyond what I could have imagined. Since my husband always managed our car stuff and he passed away in 2019 I was dreading my end of lease period and next steps. But this tram treated me like family and made it the best EVER! I know Mark was looking down from heaven beaming with smiles of joy at how well you took care of me! The relational equity is off the charts. I am a loyal customer and friend and I will send all my family and friends to Grubbs when they need a new car!

Ashley is the REASON I love Infiniti. She is amazing….

Salesman Will Adams was super professional! Julie from service, also outstanding on ensuring my as is used vehicle was taken care of and also discounted Grubbs Acura service quote. Many car dealers will hold people to the as is contract that I definitely signed and understood. Grubbs ensured all issues were resolved after the purchase! Amazing!Purchased 2008 Acura MDX (from the Infinity lot) used from the north beyond the ice wall.. with surface rust but low mileage and they had the best price within 50 miles. Grubbs fully detailed, fueled and serviced the vehicle before it went to the lot. Will had the vehicle in the front ready for the test drive. After he copied my DL and insurance he said to take it for a drive and let me know when I returned. What?! No salesman predetermined route as I encountered with other dealers?Ok. So after purchasing a very used vehicle with over 140k miles, the vehicle had starting issues the same day I took it home. This is where Will (salesman) and Julie (service manager) teamed up to ensure a happy customer. Will had a loaner vehicle (an amazing Infiniti Q60) to have because he understood the needs of my larger family. I had this vehicle for over a week while Julie’s team diagnosed and repaired what went wrong. In fact, when I Will advised me the vehicle was ready, they both ensured everything I requested had been met and I was totally happy! Management… promote/give raises to these amazing employees!! Mike Hammers

I was greeted immediately upon arrival at my appointment time. The service rep went over my reason for service, gave me some options, and processed my paperwork. I was out in 10 minutes. The repairs were done in the allotted time, and my wait to pick up my car was minimal. The car was returned cleaner than I dropped it off, and had clearly been wiped down completely. Once again, Grubbs has lived up to its stellar reputation.

Cedric walker did a great job in helping me purchase my Infiniti QX80! It was straight forward and simple.

Highly Recommend! Sean S. in sales was fun, knowledgeable and amazing to work with. Mandy in finance has the best personality and will keep you smiling till the end. This is my FIRST Infiniti but we will be back. Excellent Customer Service through and through.

We bought a used car from Grubbs, and though we loved our sales rep, the body shop was awful. We had to ask them 3 times to fix problems with the car. We bought the car for my 17-year-old son and the day we bought it Grubbs said they would fix some shaking, so they had the car for a week. We brought it home and within the week, pieces were falling off from under the hood of the car when my son was driving. We took it back in, they had it for 3 weeks. When we picked it up, the piece that was falling off was not fixed, so we had to leave it with them AGAIN. After the first 7 weeks of having the car, we had it for one week. I would not trust purchasing a used car from them again.

Great experience at Grubbs Infiniti today getting my Q50 serviced. Excellent service tech Sam who made sure we got just what we wanted. She took the time to check and found we were covered under a warranty for one of our needs. Kept us in the loop and got me back on the road by the end of the day.

Grubbs Infiniti Service Department always does a great job for me. They take the time to answer all my questions so I am fully versed in the work the are doing. No hidden charges!!

They messed up my car sonar system and they charged me 200$ for no reason.. even though I took it back by my own way but over all very bad experience

Needed a key programmed.Bought the key on internet.Locksmith said he couldn’t program it. Have to use a dealer.The locksmith charged me zero when the program failed.Grubbs wants to charge me $200 even if the program fails. (For about 6 minutes of labor)Surely, someone can do better than this?!

I bought my first car from them in 1982. I have always felt that I was a valued customer and was treated as such. Raza and Alan have continued this tradition which will soon be forty years of relationship. They keep making me want to come back!

Joe O’Day with Grubbs made for my best car buying experience yet yesterday. Seasoned at the job, he listened for what we wanted, he searched locally and regionally for trim packages and interiors over multiple weeks, he thoughtfully put together pricing with both dealer promotions and rebates, as well as finding employer discounts. He was patient, never pushy... thoughtful and helpful. We were purchasing a Volvo, but I’d suggest reach out to Joe for any branded car at Grubbs or a wider search. He is rarer than one-in-hundred, you don’t often find honest helpful sales reps like Joe. Reach out to him, youll be glad you did.

Excellent experience! We were fortunate enough to have the phone answered by an amazing salesman, MO Hasan. He was extremely helpful, and when we got to the dealership everything was ready to rock and roll! We are so pleased with our new purchase!

I worked with Shon Hood at the dealership & he was amazing! He took his time explaining things and answered all my questions. I left with a beautiful car and very happy. Thanks again!

What a horrible experience…. Buying a car should always be a happy , smooth experience… from the sales person , who duped on the paperwork, jacked up the price without notification , lied to our faces thinking we will just sign what is given without reading - mind you we both are highly qualified DoctorsThen finance was just a pain … if u go here , please have your extra pair of eyes n ears ready - be careful of the numbers they present and what you sign !!

To start everyone here was very polite and treated me fairly. They’re eager to assist and knowledgeable with their products. I was afforded the ample time to test drive the vehicles I wanted, in addition ample time to make a decision on the car. Jarred is a good man and was always willing to do what he can to make me a happy customer. The dealership is clean, and very well kept. The service area is also organized.

Jaiden my advisor was incredible, communicated and stayed in touch often, explained everything thoroughly and was a joy to work with. The loan car process was taken care of no problem and the car was very nice and clean. Very appreciative of Grubbs and of him! Will be back!

Had a great buying experience! The entire team was professional and courteous. Our salesperson was Harry and he was great!

They are the best team from finance,sales and service. Wes Hays the financial mgr makes you feel like you are the only customer even though they are so busy! Benjamin was a delightful salesmen and not high pressure! He answered all my questions and never felt rushed! I am a Grubbs customer for life!They are truly the most caring car dealership!

Great service, professionalism, timely service and awesome facility! Our Service Advisor Ashley Zuniga, was outstanding!I highly recommend Grubbs Infinity!!

Car buying was ok. I felt like the wait was longer since we paid cash and didn’t finance. Overall, great service.But now, I’m going on three months of no plates and no timetable on when they are getting them plates. They have a “customer service line” but it makes you leave a voice message with no help. I won’t recommend this place and will probably take my next car purchase to another place. Take care of your customers.

Grubbs Infiniti forged my signature on documents it sent to financing at Wells Fargo to add on Gap Insurance and forged initials to change the monthly price. These new forged documents were dated two months after my signed ones. I purchased a sequoia in March and have my signed documents. They forged documents in May to finally send to financing at the bank. It is now September and has still not been corrected.

Thought Id give these guys a try for an oil change since they sent me a coupon in the mail.When they returned my car, they put a BIG DENT on my vehicle. I told the agent about it and he said to me over the phone, the driver didnt mark the dent on the walk-through paperwork but that he saw the dent when it arrived I told him that the dent was never there. I even showed him a video of my car leaving the garage when I handed it to the valet driver proving that the dent was never there. He kept insisting that it was there even though it clearly wasnt. I asked for a copy of the walk-through paperwork. His initial response - it could take a couple of days for us to scan it in. Im like couple days to scan? What year do you live in? Just take a picture and send it.Finally got the paperwork which showed that the valet driver marked the dent. I did not sign any paperwork that showed there was a dent on my vehicle. This idiot created falsified the documents to make it appear that the I signed off on the dent even though I clearly didnt.They lost me as a customer not only for maintenance but also for future car sales. Hope this was worth it for you guys!

I went to get my oil changed and Danny in the service department took really good care of me!Also, while I was waiting Wendy Ayala showed me and my friend our options for newer cars (Infiniti and Acura). She was super helpful and professional and would definitely consider buying a car with her in the future.

Great team at Grubbs from sales, finance and service.Dontae McGee was a great salesman. He was very professional. He was able to answer all my questions. Financing was a smooth and quick process. Benjamin (the client loyalty mgr.) Was also great, he showed me how to work the technology in my new vehicle. I am a Grubbs customer for life!

Update: Infiniti made things right and replaced the dashboard. Changed review to 5 stars. Great customer service.Usually great customer service and parts dept. is awesome. Ive spent close to $1k in parts rebuilding and they always get them fast, but I wouldnt recommend taking your vehicle in for an airbag recall. My dash came back worse than when it went in. My service rep was not available the day of pickup so I didnt get to bring the problem to their attention. I wish I researched online before taking the car in. A lot of people have the same problem with Infiniti/ Nissan causing dash damage when doing an airbag recall.

My car looks and drives amazingly well! I am so proud to be a loyal customer, and the quality of care and service I received was outstanding every time Ive visited!

This hasnt been the smoothest car buying experience but WOW, Jake has been a heaven send!! He made all the difference! He is probably like that in every aspect of his life. He is honest, sincere, upfront, works his a** off for his customers and is just a good guy. Adolfo is phenomenal and he knows his stuff. Definitely recommend him. Overall, with the right people working for you, you will definitely be taken care of here.

Michael Hensley was amazing. He was so helpful in getting us our new car, he treated us amazing while we were waiting to finalize everything.

Worse experience after purchase, no one is willing to help or can give you information on warranties and maintenance. Multiple calls over a 3 day period still no help. Was made alot of promises at purchase that now seem like was a lot of smoke clouds. Very upset and let down especially after recommending people to this dealership and promoting them.

John Omotola (The sales Consultant) at Grubbs is a great guy he’s one of the trusted sales Consultant I have ever met, he really work hard to get me the best deal. GrubbsINFINITI is the best👍🏾👍🏾👍🏾

Great experience!! Their team always has amazing customer service every time I come.

Had a wonderful experience. Kenny Calderon was a great salesperson. They did everything possible at getting infiniti to ensure that they could help us leave in a new vehicle. The first offer/pricing for the vehicle I had fallen in love with was just too high. Just when I had given up hope of even getting that car and was asking about looking at something on the cheaper side Kenny and the finance team were able to work things out to where I was able to leave in the vehicle the I really wanted. So ecstatic about my new vehicle. Thank you guys so much!!

I brought my Q50 in to service the AC without an appointment. The wait was brief, the service rep was very communicative about updates on the status. The AC blows very cold now, which helps when competing with this Texas heat.

Samantha was very helpful and accommodating. I really appreciated that she tried to solve my problem, even though at first it didnt seem like there was one. She was consistent with keeping me informed and updated on the progress of my vehicle repair. 🤩👌🏽👍🏽👍🏽

Summer is our favorite! She is warm and welcoming and isn’t pushy. She listens to you and will help you find exactly what you need/want and is always there when you need her for anything. We will continue working with Summer for as long as we can and will be recommending all our family and friends to call her as well!

My service advisor , Julie , was absolutely outstanding !! Julie is incredibly knowledgeable and very patient ! She is the best !! Ask for Julie at Grubbs , you will be very happy with her unmatchable service !

Joe did a great job helping us with the process of buying a car. We would definitely recommend him and work with him again in the future!

Adolfo Hernandez, Terry McCain and the finance manager (whos name I forgot) were absolute rockstars! Adolfo and Terry worked so hard to make sure I got the car I wanted for the price I wanted. The entire experience was great from beginning to end. They made it so easy and I could not be happier with my Volkswagen Golf Alltrak and the process of getting it! They gave me a very reasonable trade-in value as well. Thank you to everyone involved; what an amazing place to shop for a car.

The staff and facilty is first class. I was able to negotiate a fair deal that met all of my expectations.

I would run away from Grubbs INFINITI. They use very deceptive advertising on carguru.com. They list their vehicles online at a good deal or fair deal. No phone negotiations...they force you to go into the dealership. When you show up, they tell you the cars are loaner vehicles and are not available to be tested or not available for sale. Then they try to sell you on another vehicle at a higher price.The first time we contacted them was in March of 2021. They tell us the vehicles listed are loaners so we cannot test it but they can sell us a different car with a different VIN # at a higher price.We tried it again last week. Went to the dealership, only to find out that the vehicles we were inquiring about are loaner vehicles and they dont sell them anymore. So we told them, then dont list them. She stated she would talk to the IT person to get it fixed but in the meantime, she can sell us another vehicle.If you dont believe me, look it up on carguru.com and call them about it.

If you want a beautiful vehicle, quality and professional Customer Service visit Grubbs and ask for Sean Sexton! The Manager thats been the best support ever and this is my 2nd purchase Mr. Wally so grateful for him. Wont be disappointed absolutely in love with my new 2021 Q50 such a sexy car!

The service department is great! Dani answered all my questions and took care of all the concerns I had with my vehicle. Everything was done in a timely manner and very professional.

The salesman and the sales manager was extremely helpful and accommodating. John made sure that I was aware of al of the features for my new Q50. Our every need was met and he checked on us as we transitioned from sales to the finance department.

We love Grubbs Infiniti! This is our second time buying a car with them , and I can honestly say I will never buy a car from anyone else but Grubbs. Our salesman, Rachid, was amazing . He never made us feel pressured, he didn’t try to rush us , he spent all day with us trying to help us find the right car . Rachid is genuinely one of the best hearted people we have ever met . Thank you for being so helpful and so kind !

My experience with the pre-owned dept yesterday was fantastic. The transaction was smooth and they have locked in a return customer for years to come! Yesell & her manager Terry went above and beyond to immediately resolve an unexpected (non-mechanical) challenge with the vehicle.I dont often write reviews but felt that this experience deserved it. Thank you!

When I walked in I was immediately irritated. One guy greeted us (we explained what we needed) then he went and grabbed the manager (we explained again what we needed) who went and grabbed another sales associate (and yet again we explained what we needed). The sales associate said this could not be done although we knew it could. They asked us to sit while they figured it out then they came back and said it could be done. But we knew this. I should have left then because that showed they were clueless. After sitting and having my credit ran they flat out said they couldnt work with me. They never asked about cash down or nothing. I guess they assumed I couldnt afford the vehicle . The sales rep asked how did I acquire my current vehicle which I drove off the showroom floor of another dealership with 3 miles on it. Needless to say, they allowed money to walk out the door because their finance department sucks and doesnt know how to structure deals to make them work. I decided to take the cash I had and purchase an even better vehicle. Im not going to beg anyone to take my money . Sucks for them. #WOULD NOT RECOMMEND

Everyone at Grubbs is so wonderfully helpful and kind!! I had the best experience working with their amazing staff. Wouldn’t have this level of connection or service anywhere else. Grubbs is THE PLACE to go for a new or pre owned vehicle. You won’t be disappointed!!! Thanks again Wendy, Wesley and Tyrone!! In love with my new Q60!!! ❤️❤️🥰🙌👌😇

We love Grubbs Infinity. We have bought 5 vehicles from them and will continue to shop there. Highly recommended.

I would give a zero if available. I was charged for 6 hours of labor, when it only took them 2 hours to repair my Q50. This was done at a rate of $195.88 per hour. The Service Manager, Frank, said that I should be thankful since they could have charged 9.8 (which they originally did) hours.

Being that this was my first visit since moving to the area. I was very pleased with the service recvd especially Jaiden who took care of me from start to finish. I would also like to even compliment the ck out desk...she was wonderful! Thank you ☺️

I was impressed and appreciative with the top-notch level of service I received at my latest visit. The team was efficient, swift in completing the necessary oil change, tire rotation, and warranty work services. I was given an upgraded full-sized QX80 loaner vehicle so I didnt have to wait at the dealership and was able to drive a like-kind vehicle to the one I had in the shop. My service rep, Dany, was certainly on top of things and made sure that I was properly kept in the loop in regards to my service needs, when the part was going to arrive, organizing my scheduled appointment, and made sure I was completely satisfied with every detail through the process. I left a very happy client and even enjoyed some yummy strawberry candies from the service desk that made me nostalgic of my Nonnies candy dish! 🍓 Thanks, Grubbs ... Keep up the great work!

Call to schedule warranty work on QX50Was told pick up would be on Thursday and returned on Saturday.Was shocked when i recieved a text that the car was on its way back 4hrs later with all warranty work completed. KUDOS to Cris Russell and Grubbs Infiniti service dept.Andre Ellis

I have leased 3 cars from Grubb’s Infiniti, a 2018 QX30, a 2020 QX50, and now a 2021 QX50. I have always been very happy dealing with this car dealership. I definitely recommend them.

When you walk in to the dealership, the very first impression is that none of the employees are dressed in business casual, but in suits and business formal. This give an impression of dealing with a higher quality of service. The waiting area is like any other dealerships , due to COVID not all the amenities are available. The car purchases was smooth, then again having financing approved ahead of time seem to help. Also, was not pressure to purchase additional coverage that I do not need.

Great experience. Samantha the service advisor was great, professional and polite. Always kept me updated with everything that was going on with my vehicle.

I purchased from Sewell a few years ago and just moved to the area. Your dealership is closest to me now. I wasnt sure what to expect coming from Sewells impeccable service, but your team delivered! Everyone I spoke with was friendly, welcoming and helpful. My overall experience was top notch and I look forward to my next visit there.

Ahmed the salesman,Mandy in finance & Michael Trammell excellent!They make sure there customers are happy!Each one of them went above and beyond!!!

I’ve been a customer for over five years and am always impressed with the service and sales teams!

I’m so impressed with this dealership! I’ve been a customer of Sewell but recently moved to the area and decided to checkout Grubbs since it was much closer to me. I am so happy I found them! I purchased a vehicle from them and the process was seamless. I felt incredibly comfortable throughout the process and the salesperson Eric Glover was super easy to work with. No skeptical sales tactics, just honest people who want what works best for you. The whole experience was excellent from start to finish and I will be a long time customer of Grubbs. I would highly recommend this place and Eric!

Great experience as always. Friendly, courteous staff and great service techs. Beautiful wait area with drinks provided.

Went to payoff my lease & the dealership charged me $1500 in fees over my payoff just so they could make a profit. When dealing with the finance department they almost mischarged my debit card twice for higher fees until I caught their mistakes. I was at the dealership for 3 hours for something that should have been a very simple & quick process. I am unhappy & this is not the kind of service one should expect when buying a high end vehicle.

In my most recent service repair, my Service Manager, Chris Russell, was incredibly friendly and knowledgeable. He communicated with me throughout the whole service experience. I felt like I was his only focus and a very important customer. It was an excellent experience!

This is now the 3rd car we have acquired from this company and this location specifically and we could not be happier. We have always gotten the royal treatment. I really want to thank Wendy and Wesley who helped my family and I drive out with a car that we absolutely love. I also had dealings with Mo in finance and he also took care of us. I had a small issue and they immediately resolved it and I am beyond excited for my purchase.

I have recently been very disappointed with Grubbs Infiniti. We purchased a Certified Used QX60 from this dealership back in 2016, and recently our Car Fax app provided us with a Car Fax for our car (that we had never seen before). I was shocked to see that our car had been in a severe accident prior to our purchase, and that Grubbs sold us a certified used car that had been in a bad accident. As we were shocked, we met with a manager who said there was nothing they could do since it had been 5 years. He did say he would look into it and give us a call, but he never called back. Once I called, he did say they could give us one years worth of oil changes, but since it had been so long that was all he could pretty much do. My husband and I are so disappointed in the way Grubbs handled this situation. I do not recommend this dealership and the way they handle customers and honesty in their selling of cars. If I could give it 0 stars, I would.

Edit: I tried calling the number below and left a voicemail. Still seems like no one is willing to help resolve this.Buying my car went smooth but then the dealership failed to submit for my plates. It’s been 6 months since I’ve bought my car and they still have not submitted the paperwork. I’ve reached out to the dealership countless times and no one ever gives me more information and no one ever answers the phone. The dealership has handled this all in an unprofessional way.

Communication was clear and my services rep (Julie) listened to all my concerns! Great experience!

My sales lady was summer. She was amazing and quick! Understood what I needed for my family and I. We drove away and now my kids want to go everywhere with me in my fully loaded SUV !

This is a great dealership.I came from 2 hours away and the sales and management team stayed until almost 10 pm helping me to get into the vehicle that I wanted.They werent pushy or overbearing. Grubbs Infiniti is a great dealership to purchase a vehicle.Again thank you so much for the great customer service.