Phenomenal facility! Incredible staff! Came in to have my car serviced after a rather nasty pothole left my rim less than perfectly circular. Eric the service advisor, came around and saved the day with quick and knowledgeable assistance. They got me rolling in German engineered bliss again. Thank you Audi Grapevine & the people that drive it!

I love my new Audi! Thank you Steven and Sean for a seamless process. From the time we arrived for our appointment to the completion of our transaction (just under two hours), everything was handled professionally and courteously. I am happy we chose Audi Grapevine to buy our new car!

My advisor Michael was very professional and helpful. He didn’t pressure me to do anything I didn’t understand. He answered all my questions and concerns. I truly enjoyed working with him and I’ll definitely be returning for all my car needs.

The best car buying experience of my life! I nearly purchased an Audi elsewhere and I am so happy that I did not. Rutger was great throughout the entire transaction from the time we began talking and even after when I had a few specific questions days after taking the car home. He listened to what I wanted and found the car that was the perfect fit for me without trying to sell me something I didn’t want. Jake in the finance office was also very helpful and professional. I will definitely return here when it’s time for my next Audi.

This was my first time at this dealership and Im amazed with the quality of service they give. My service advisor was nothing but amazing (Julie-Anne).They gave me right advices and suggested me right things to do. I would highly recommend Audi and Audi Grapevine if youre looking to get your Audi serviced or even if you want to be a part of Audi family by getting one for yourself

I love my Audi Q7 vehicle, but whenever I go to maintenance work, then I really feel why I bought this vehicle. Last three or four maintenance schedules I told about the engine oil check coming in three weeks but the previous service rep not able to resolve the issue instead he suggesting to replace the vehicle. I paid the service fees also around 1200 dollars, but no change. Now this time during the inspection the vehicle got so many issues, Kevin is the service rep, who taken care well this time . But I am hoping those issues won’t come back again.

Audi Grapevine continued to confirm my confidence and satisfaction with Audi dealerships over the last 6 years. After shopping for other vehicles recently, my wife and I made our way to Audi Grapevine w/ only an hour left until they closed. Robert Jean in sales introduced himself with a very uplifting and professional demeanor (w/ no mention or indication of closing soon). We knew exactly what we wanted, he confirmed it was available, my wife’s Q7 was appraised (and their offer was actually a bit more than we anticipated!) and deal done. No back and forth w/ a “sales manager”, drama, disrespectful attitude, etc. you often find at a dealership (and what we experienced at a place down the street!). While we were waiting for everything to be processed, Robert pulled the new Q7 up to the lobby garage door, pulled my wife’s Q7 in next to it, and we made sure everything was out of the old car. Robert then had us sit in the new Q7 and gave us a great new car orientation going over the many features that Audi has added since the old Q7. It was absolutely great service by Robert and Jake in the finance office (and by the time we were finished, it was a little after 10pm…2 hrs after closing and again no mention of time or rushing things by anyone!). Without a doubt, when it’s time for a new Audi for me, I’m giving Robert a call. Their professionalism, knowledge, and respectful attitude exceeded of our expectations and warrants this 5-star review. Thanks guys… Gina and I appreciate y’all!

Took my S7 in for annual service and check engine light that kept coming on and off. Easy to schedule and they got it out same day. Michael did a great job keeping me informed of status and getting extended warranty to cover repair. Shuttle service with Alto is a nice benefit, but pick up took a while.

I found the car I wanted going in with reasonable expectations regarding a trade in. My sales associate was awesome. Yet I still walked out without a deal because it seems that due to the times, all human element is removed from the experience of buying a car. The manager wouldn’t budge on any reasonable compromise because it was apparent my business wasn’t needed. Disheartening experience and the car I want is still on the lot.

Service Advisor Kevin and Vern were very helpful and friendly. Service Manager Benson went out of his way to make sure my vehicle was ready at time I needed back and also gave me a ride to work and picked me up to get my vehicle. That was really awesome!! Best Service l. Thank you for taking care of me

Vernon Burns is my service advisor and I feel lucky to have been assigned to him. He is up front, honest, personable, and knows what he’s doing. I trust him with my car.

Awesome experience at the Audi grapevine dealership. Dax is the best at it. He made us feel special and truly dedicated his time to make sure we were taken care of. First time Audi buyers and very happy with decision. Go and see Dax and you will not be disappointed!

Rene, service department at Audi Grapevine, is very professional, knowledgeable, and makes everything very easy. He has always “bent over backwards” to accommodate any repairs or service needs. Due to him, I will continue to return to Grapevine for all my service needs and sales. I highly recommend this service department.

Benson Chanthir was my service advisor he was very helpful and went above and beyond. He kept me updated on the progress of my vehicle. Benson explained issues about my vehicle that could have occurred over time that made me more knowledgeable which I appreciate. Which also makes me want to come back to the dealership and have Benson and the straff there work on my Q5. Thanks again Benson for your awesome customer services keep up the great work!

Scheduled 50k recommended service online (very quick availability). Vernon was professional and pleasant, the car was ready quickly, the price was great, everything went just as it should. (And really, how often does THAT happen?)

I took my Q7 to get the 40,000 mile service. My appointment was at 10:00 and I was told that it would be done by 3 p.m. I then asked if they had a rental and they said no. My vehicle was done at 5:23 p.m. To top it off, they did not wash my vehicle. A technician was nice enough to take it in quickly for a wash. The service advisor waa Rene Laurel. I bought my new Q7 from you guys and you always took care of me, what happened?

Joel @ Audi of Grapevine is absolutely amazing! Its so rare to meet someone who actually cares about your well being and has a great attitude about it. He made a very stressful situation smooth and easy. The professionalism and knowledge he has is awesome. Audi of Grapevine is very lucky to have him. I will definitely be going back!

Renee the service manger is very personable. They were reasonably prompt and the service price was what one would expect at a dealer. But, not outrageous. They did a nice job of cleaning the vehicle prior to presenting it to my wife. I normally don’t use dealers for service. But, if you need Audi service, I would recommend Audi of Grapevine. Service included: new battery, new super charger belt, and brake fluid flush.

I bought my first Audi last week at Audi Grapevine. It was unexpected, I was just starting to look at the market for my next car. The sales Representative who took care of us did her job and found a great option that worked very well. We could not believe that same day we had an Audi! Thanks Pita Hernandez for all your help and professional support! We love our new car!

Rene Laurel is fantastic and provides the best service I have seen in the industry. I tried a different non Audi location for my repairs and they were not able to solve the problem. Rene not only fixed the issues but his service and overall communication throughout the process were amazing. I will no longer take my car anywhere else but Audi. Thank you. My car drives and looks brand new again.

The level of customer service for a business is measured at the moment a customer has an issue. The reason we purchased an Audi was to increase the level of customer service we received when it comes time to have our vehicle serviced. Which makes this review so frustrating to write. If the level of customer service was higher at this dealerships service department, most of the issues would have been avoided this morning. I do not wish to post the details of the events, but to notify management of a lack of customer service and communication that are desperately needed in their service department.

I enjoy the experience coming here! Joel Gogue is always helpful, attentive, and making sure my needs are met. Whether it is something to do as far as maintenance or his positive welcome. He makes coming to the dealership worth it!

Great service! Looked up my service warranty and made sure to tell me which dates to return to get all services done within warranty time. Luxury ride home and back to dealership by Alto. Great communication. Love it

Everyone was very professional and very courteous.While my Q7 was being serviced I relaxed with a complimentary cup of Coffee.My service advisor, Rene was top notch!George Jensen

We were not expecting to buy a car, we were just looking for options. The sales representative that took care of us at Audi of Grapevine did a great job. She found a nice car for us. We got in love wit it and managed to make it accessible to us. We were jot able to resist.

Joel always provides quality feedback with every appointment. Team is attentive and keeps you appraised of any potential changes or issues.

Went there to look for an Audi A6. Excellent experience provided by their team, Fabian, Justin and Sean. Went to some other places after them, to have options available, but came back to them because of the service they provided, and obviously the car itself was amazing. excellent experience overall.

I took my Audi for service and tire rotation on August 3rd. They kept my car for 4 days and could not find a key to remove tires. it was an slandered key available in all tire shops. My service advisor Shannon Tharp was poor knowledgeable, could not answer any Qs asked and never return phone calls. I could not reach the manager Chris the next day when I asked to talked to him. I would not recommend Audi Grapevine for your cars need unless you want to have your car repaired by extremely unprofessional and incompetent staff with high expense.

Came in due to check engine light on vehicle while driving from Houston to Colorado. Obviously not something you plan to do on vacation but I must say the Service Dept took care of us. They were able to quickly get our vehicle checked out and get us on our way. Special thanks to Rene at customer service. Thx for keeping our vacation on schedule! Recommend for any of the locals.

Went for an oil change service with an scheduled appointment I was told that will be in and out within 1 - 1.5 hrs. There was only 1 person at sales seems like scheduler/planner screwed up it took them about an hour to receive me at the desk. Total time 3 plus hours. My whole family was waiting hungry for the lunch I was supposed to bring for them. Got my Sunday afternoon ruined. Drove 30 miles paid tolls to get this experience. Feel bad for sales guy Levin who was running around

Our sales man Fabian went over and beyond our expectations. Fabian was very kind and very helpful. He got us a very fair number for our trade in and didn’t low ball us. He found us the car we wanted in the exact color we wanted,( which we haven’t been able to find anywhere near us). Fabian even personally delivered our new car to our driveway the next day! We would recommend him 10/10 to anybody. We interacted with multiple people during the buying process and everyone was great. Our finance guy was also fantastic. Very down to earth and worked to get us the best interest rate. Our experience was remarkable and we will definitely keep grapevine Audi in mind when we’re in the market for another car.

I’ve been to your dealership multiple times and I have to say the customer service is phenomenal! Everyone is eager to help you and there are a lot of friendly faces. The one that stands out the most is Joel, I believe he is in the service department which he has helped me multiple times and has gone above and beyond each time to ensure I was taken care of. Great service!!!

Great service, thank you for personalized care Kevin! You guys rock in diagnosing the exact problem

My interactions with Audi Grapevine was a superior experience. I searched my vehicle of choice online and used the chat to schedule a test drive. Once I arrived I was introduced to Berron Ware. He was a very relaxed, easy going person and didnt pressure me into a sale. I really appreciated that. He made himself available by text to send insurance documents and to schedule my vehicle pick up. My car had been detailed, filled with gas, and ready for me when I arrived. He walked me through my vehicles amenities and helped set up my cellphone. I would recommend anyone to Grapevine Audi!

Nice dealership and very enthusiastic manager. The sales man that assisted us was helpful and patient with our questions and hesitations. Over all a very good and low stress experience.

From the time I walked into Audi Grapevine the experience was awesome. The entire process was easy and seamless. My sales reps Robert and Sarah were both friendly and knowledgeable about the Q5. Due to scheduling conflict Sarah took me through the sales process and had everything ready to go when I came out of meeting with finance. I would recommend both the dealership and their sales team if your in the market they are worth the drive.

Fourth time there and they still have not fixed my a/c problem

Michael our service provider was excellent. I have 4 stars because of the disconnect with the Audi service dept in general. I scheduled about 2 weeks ahead as both my husband and I needed our vehicles serviced. We were assured we could get one loaner car so we could drive home together after dropping off our cars, otherwise we would have scheduled different days. When my husband got there the provider that started his service request told him there were no re taps available and we’d have to do one car and come back and do the other. So then what is the point of scheduling and planning ahead? Luckily Michael took in the situation and was able to procure a rental car so our day wasn’t wasted. Michael you’re awesome and provided excellent service. He also found a problem in my car I hadn’t noted and had that fixed as well!

I relocated to Dallas and needed a car since I was not able to import my vehicle from Canada. I drove a little further to Grapevine since they had the vehicle I was looking for (2019 A6). Despite only being in the country two weeks with no credit history in the US or even local ID, they got it done. I have always dealer maintained my cars but will drive the extra bit to bring it back here since this team went above and beyond.

I was greeted by a gentleman that was awesome named Steve Potter. He treated me with so great respect. He answered all my questions and never and I mean never looked down on me or even one second thought I didn’t belong in that dealership. If you would have seen me how I was dressed and looked anybody else would have not helped me.To me Steve Potter is what people should be. He deserves a raise and beyond. I’m not a Audi fan. But I will go to Steve Potter for my future vehicles.I hope Steve sees this. You the man. Thank you for my Jeep.

I brought my wifes SQ5 in for a recall and dropped it off at 7am when they opened. I received very professional service and they used Alto to take me to my work. The Alto service was very nice and prompt. I did ask for a courtesy wash but when I returned to pick up the vehicle ( using Alto again), it was still dirty. Overall it was good service.

Why do I have to pay for something that is not my fault? I have to get a Bluetooth repair for my 20 A4 which is going to take about a week. (I know this because it is my 2nd time on the same car.) They told me that I couldnt get a loaner car due to a chip shortage? and that they can only give me ride back to my home. What kind of customer service is this. I even told them that I do not need a loaner car if they dont have it. they can just reimburse my uber fees that I am going to pay for the time they work on my car. The person I talked to said that they cant even give me that. I am very dissatisfied and will never come back as a customer if their service is this awful.

Cristian is an excellent customer service rep and always makes sure I understand what my car needs now and why. Always professional and courteous. Keeps me coming back to Audi Grapevine!

Sales team did amazing work finding us the suv we wanted with all the shortages and lack of inventory. Also was able find me a short term vehicle that met our safety needs to hold us over while our order gets built and delivered to Texas. Ask for Shaun, he went above and beyond to help us. Rock Star!

I worked with Kevin as my service consultant. He was very professional as he helped me deal with an issue my 2015 TDI was having. While additional services were recommended, I chose to delay those. There was no pressure to get those items done there and didn’t feel like my service suffered because I chose to delay. I was able to receive a ride to the airport and, when my car was done, a ride back to the dealership. Highly recommend!

Worst car buying experience ever!I brought a car paid Cash (pre owned ),it was my first car.My initial sales guy was late and I was handed off to another sales person. After, I expressed interest in the car , I get a phone call the car is sold. A day later, I get a call the car is there they weren’t able to sell it.I let sales person know I’m still interested in purchasing the car. After, I sign all the needed paper work to buy the car. They park my car in the back and they just hand me keys. There was no bow or any proper congratulations nothing. Side note: Also, the finance guy tried to convince me to get a car with the highest interest rate ever ( 22.1%). I should have walked away then.A week later my car gets a flat tire, I assume it’s nothing and get the tire fixed.A few weeks later, I see a coolant light turn on. I take the car to services. The car needed 4,750 worth of work. I was sold a car that was basically broke.So to anyone that’s looking for car please avoid this place.

Great service as usual at Audi Grapevine. Service tech was knowledgeable and prompt with communication. The free Alto rides were also great!

This service experience went perfectly! Alex kept me informed during the entire repair process. There was a warranty item repaired without question and other service recommendations were completed as promised. I will continue to utilize Audi Grapevine for all of my car’s needs.

Audi in Grapevine TX is an amazing place to do business. Everyone is very professional and super nice! Our service guy is Eric J. and could not have asked for anyone better! He shows us that he truly cares and is always willing to help us with any questions we may have.

Very good experience. Really got me what I was looking for! Everyone was so nice and spoke to me! Process and Everything was really was easy. They were not pushy at all like those other car dealerships.

As always Joel just went above and beyond. The quality of service, detail, professionalism, friendliness and the personal touch always brings me back to Joel at Audi Grapevine. The job was completed in a timely manner, I didnt had to wait for someone to help me and all of my questions, comments, concerns and service has been answered and explained to me in detail.

Love the dealship and employees that helped us, but service, it doesn’t take 36 hours to get a scheduled oil change. Dealership and employees made it right tho…Nice job!!!!

I brought my Audi in to be detailed last Saturday (6/19). My service advisor, Vernon, was great. Discussed the timing it would be ready, and called with its completion when he said he would. I did not have to wait long when I arrived back in the afternoon to pick my vehicle up.6/26 followup: I brought my Q3 into Audi Grapevine on this date as, having recently moved to Texas from another state (the state where I originally purchased the car) I was having a problem with the front license plate (my previous plate did not required a front plate). For the Q3 there is an additional cover that has to be attached into the front and then you screw the license plate into into it (also I did not have the screws to attach the license plate itself). Staff at the location helped me to get it attached which was greatly appreciated. I wanted to send kudos to Stuart, Matt, and Rutger (hoping I spelled their names correctly) for the various help they provided.

Rene is the BEST service guy at Audi Grapevine Texas location. He really cares about his clients and values their time. He makes sure whatever they need it gets done efficiently and quickly. Thank you Rene for caring!

Went in for a oil change. The oil change usually costs around 80. I had a coupon for 69.99 which they said they would honor. When I checked out It ended up costing 78. Because of taxes and service fees. So not much of a deal. Dont advertise a coupon if its really not a coupon.

Experience was good. Sales were professional and was smooth. Did not feel high pressure as some dealerships are. Overall good experience. We will see how service stacks up when the time comes.

Excellent experience at this dealership. Process was quick. Alex was very helpful and Curtis from finance department made things really easy.

I am so pleased with my experience at Audi Grapevine. The customer service is what one would expect from a luxury car brand. Yahia Afifi was on top of everything. He ensured I got exactly what I wanted. Matthew was likewise very patient in explaining the new tech features in the Q8. Overall, great experience!

Great service. Mike my advisor was very informative and helpful!!!!!!@

I used the Valet option and they came to my house to pick up my car, they are very kind and professional , then I got updates about my service and a video , so cool! They brought my car back same day! They are amazing! So happy to have an Audi! 👍🏻😬

I just had the very best vehicle purchase experience of my life! Shaun Wangen at Audi Grapevine was professional, knowledgeable and very personable. I don’t think “No, we can’t do that” is in Shaun’s vocabulary. He responded to my texts and phone calls promptly with the information I requested and answered all my questions very patiently. I am very happy with my Audi SQ5 3.0T Quattro and the experience I had at Audi Grapevine. Jake Kaufman, the finance manager was also exceptional. He made the paperwork understandable and was a pleasure to work with. Everyone I encountered at Audi Grapevine was friendly and helpful. I am so impressed with Shaun that I will definitely purchase or lease my next vehicle from him.

I never have problems servicing my Audi here at Audi Grapevine. Making an appointment is simple and you’re always greeted before you step out of the car (even when returning their loaner).I also appreciate the fact that I have the same service advisor since I’ve started. At some dealerships, service advisors, dime a dozen… But here at Audi Grapevine, they seem to be doing something right as the service advisor staff has been consistent.

Rene at Audi Grapevine is the best I have seen. I’ve always had a Lexus for years and remained loyal because of their outstanding customer service and personal attention. Rene is better than anyone I ever worked with over there. With people like Rene, I will remain in an Audi for my next new vehicle. Customer service is everything for me and my family. Please tell Rene thank you!

The service technicians were polite and friendly.

Wonderful. Luis Melendez was very helpful and did a great job, and Sean Anbari in finance helped me find a better rate and was a pleasure to deal with. I bought a used Subaru and thought they might be dismissive since it wasnt a) new or b) an Audi but I was wrong. Everyone was so gracious, friendly, and the buying experience went smoothly.

Audi Grapevine has excellent customer service! Vernon was extremely helpful and made my service request easy, quick and enjoyable. Even the general manager Pedro introduced himself and offered to wash my car! I highly recommend this location!

Ive had better experience before with other service advisors especially the one in Fort Worth 5 stars but this last experience I had to ask the service advisor 3 times to send an Alto because he was busy chatting with his buddy. Ive never had other issues before most people there are professional, attentive, timely and knowledgeable. So 4 stars.

Fast service given the current covid-19 conditions. Clean waiting room filled with amenities. Service advisor was knowledgeable and provided all necessary options.

Sarah was super helpful and communicative throughout my purchasing process. Some things out of her control, but kept me in the loop throughout. Hoping for an upgrade in a few years.

Non communicative, do not give updates, I had to call to get updates on my vehicle. When I called and left messages for the individual in charge of my vehicle, per him he never received my messages. Not the service I expected from this dealership, very disappointing.

Our salesman, Sayed, was very friendly and accommodating. He made it easy to work with him.Aspen, the Technical Advisor, was extremely helpful and very knowledgeable. She helped me learn my car and personalize it to make it my own. They detailed my car to perfection, brought it inside the finance area, and put a big red bow on it. It was a great feeling to sign all the papers while admiring my beautiful new car. This is my first Audi and it was a great experience!!

The Service Department personnel were courteous, professional and quickly resolved my issue. Would definitely recommend to friends and family!

Great car buying experience. Dax really listens and has a ton of patience and is super knowledgeable and enthusiastic about the Audi brand. He was supported by all management up to and including the GM, and they worked hard to help him deliver another sale. Aspen is a fantastic tech specialist with quick and efficient follow up. The service at Audi Grapevine is fantastic. Rene is the most service oriented professional that I have ever known. Everyone here holds loyalty in high regard.I highly recommend this dealership!

Excellent buying experience. Got top trade in value for my vehicle. Sarah went above and beyond to get the deal done, treated us super nice from the moment we walked in the show room. What I went there for wasnt available any longer but her effort and knowledge about their brand got our attention so we stayed and she took us on test drive on an a nicer option. Made it work for us so we took it home.Even after the deal she still really helpful. Highly Recommended.

I called to schedule an appointment late one evening and I was able to bring my car in the next day. When I went to my appointment, I was seen immediately and my car was serviced within a reasonable time. I appreciate the professionalism shown during my appointment and the care of my Q5.Thank you!

I had such a great experience the other day at the Audi of grapevine due to several people!I truly love my car! It has all the features I’d ask for plus more! Thank you peta for working with me and making this experience a lot more comfortable and exciting all in one! Thank you again!!

True to their word and business. I have visited them for servicing, and general maintenance. It is always a pleasure to be there, and they truly take care of customer satisfaction. I have never been so relaxed when leaving my car with someone else, but I am with them. Shout out to Eric, who is friendly, transparent and accommodating. Keep up the good work, Audi Grapevine!

The 50,000 miles was completed within two hours. During the time it was under service, Rene, offer me to take Auto lift, to drop me off for lunch. My car was washed and service was conducted.

The service writers at this dealership are really nice. They communicate with the customers well and get you out very quickly

Flawless experience!! We went from tossing the football around as a way to break the ice to leaving with a beautiful vehicle within a few hours! I was not expecting this to be such an amazing and seamless experience!

First class experience at Audi Grapevine service. Shannon is awesome, and knows how to treat a customer right. Very comfortable waiting area, too!

Awesome Service !! Clear and Upfront pricing with all the work done on time even though we checked in later in the day. Beats all other Audi dealer prices.Thanks Vernon for taking care ..

Brandon and Don in Sales were amazing!! I was in a rush and they made sure I was in and out without any issues. Most importantly I love my car.

Alex was outstanding. The place as a whole has a great staff. I enjoyed my experience and I am beyond happy with the car I purchased.

Audi Grapevine .. Service is Awesome.. I would recommend to anyone.Appointment Scheduling, Changes, Vehicle pickup/drop, Service updates time to time.. everything is perfect.Audi Plano: The worst

I was taken very good care of during the entire process. I inquired online about a Q5 and within minutes I got a call from Luis. We talked about what I was looking for and we set a time for me to come in and take a look around. When we arrived Luis sat down with us and went over different options and then we test drove a Q5. The process from beginning to finance was easy and the staff was very helpful and friendly. Before we drove off we got an overview from a technology specialist to show us the technology in the car. We are very please a d happy to be Audi owners. Thank you Audi Grapevine!!

We traded in our Audi we bought just before the lock down, we were able to come out equity positive due to low milage and found a suitable pre-owned car as a replacement. The staff there were great, FeFe was extremely helpful and willing to make a sale possible. Justin the Sales Manager was very knowledgeable about the used car market and we bought with confidence.We did discover a nail in the tire when we got the car home but pleased to say Audi took car of us and patched the tire the next day when we came back.Overall great service and great team there!!

Experience was good. When it came down to paying the bill, there was a bit of confusion where the bill kept going up. The service folks were able to correct the inflations and took good care of us. We will come back again!

Drove less than 100 miles and check engine light came on, RSP light on, and oil light. Called Kevin in service, absolutely no help. Will have vehicle towed to another place for service.Very unhappy.

I was in town passing by and had a power steering issue with my A4, turns out it was all covered under an extended warranty. Rene on their service team was amazing and communicated with me very well. They had me back on the road quickly. Probably the beat Audi dealership I have ever worked with. Thanks!

Weve been Audi drivers for years, and when our lease was up we knew where to go. Luis welcomed us back and was able to lay out our options for a new lease, discuss options, and took great care of us. The whole team at the dealership has always been stellar, and they work hard to satisfy their customers. A big shout-out to Luis and Curtis- thanks for all your help, and were thrilled with our new SUV!

I had my front brakes replaced on Tuesday at Audi Grapevine. Vernon was pretty Awesome. Looking forward to my next service 👍

My experience started out very well I completed my application online and Jake was great with getting everything approved buttttt after that things were backwards….. when I arrived the car was still being cleaned after I told my salesman that I was in route and I lived 5hours away !!! I test drove the vehicle AFTER I signed all the paperwork that was my first time seeing the vehicle. I wasn’t updated on all the functions some I had to find out about on my on when I got back to Louisiana with the closest dealership being 2hrs away. Today I had to go to a store just to get a battery for my key fob on a week old car! I couldn’t even get in it to leave home. Unfortunately I didn’t have a good experience. Two stars for Jake he was definitely great and Pita was nice but she needs help especially after the amount I paid for my truck I should have had a great experience not the experience I had.

Brandon was very helpful. I spent around an hour in the dealership from test drive to ink on paper. Taking delivery of the car took substantially longer. Simply picking up the vehicle took two hours. They tried to give me a broken key fob and delivered the car without cleaning the interior.

I had an amazing experience at Audi Grapevine and would recommend them to anyone. Audrey Tillemans, Internet Director, was amazing, along with Sales person Pita Hernandez and Sales Manager, Ricky Norris. They all did an amazing job getting me into a new vehicle. I would absolutely recommend working with Audrey, Pita and Ricky if you are in the market for an Audi. As this was my very first Audi purchase, I am extremely pleased. I would also like to thank Jake Kaufman, Finance Manager, who did a terrific job explaining all of the finance options. Also, Robert, and again, Pita who personally delivered the vehicle. Thank you Audi Grapevine!

Very poor customer service. Service advisor was not helpful at all.. Reached out to Service Manager, Benson. Advisor Promised, Benson will call back. Never called back. Reached out to GM - still waiting for him to call back.Rita took the car for repairs. Says will never go back to Audi Grapevine.In the entire experience, the only person who was willing to listen and try to help was Elissa.Rita Grover

Rene Laurel was so wonderful to work with! I felt like I was respected and able to have my vehicles needs met without feeling uneasy. Rene established a solid level of trust which made my experience fantastic! I will pick him by name anytime I need my vehicle serviced.

I am so happy that I found Audi Grapevine and especially Luiz, who did an amazing job. After some terrific experiences with other dealers before, I really know when I say i would absolutely recommend Luiz and the Audi Grapevine Team. Thanks again!!!

JulieAnne was welcoming and inviting. She explained in detail what I needed done and made sure to have my taxi waiting for me. She stayed in touch and was very accommodating. It makes me choose Audi Grapevine over all the other service locations because of employees like JulieAnne!

I love this place!! Cristian Zamora provides top notch service on every visit.