My car needed both head gaskets fixed. They described in detail what needed to be done and gave me an accurate estimate. These guys want to take care of you and do their best not to add extra non-essential fixes. We talked about what else made sense to replace while the entire engine was out and what items could wait. They even gave me a quote about the items that would eventually need attention. After I picked my car up the check engine came on and off intermittently so I called them. They took a look and checked the code and then fixed it for free. They want your car to work well and care about the person driving it as well.

I have used Veenstras 4 different times now. Each time Ive been increasingly disappointed. They recently started charging inspection fees and the first time I had to pay this they didnt tell me there would be a fee prior to the inspection so we compromised at $25 instead of the $50 (for break inspection). Also was charged a $98 inspection fee for an issue I had with my EVAP vent. I completely understand this charge to protect themselves from people getting inspections and not getting any service through them, but for the people like myself who paid them for the service, that $98 doesnt go toward any labor, its just an extra $98 on top of what they already overcharge. Ive been overcharged for breaks as well (a whopping $600 for only rear breaks/rotors). They do a good job and are knowledgeable, but might not be worth it for the cost.

Veenstra’s can be expensive. After bringing my vehicle in over the years, however, I believe that expense is justified by the quality of service and customer service they provide. Everyone in the front office—James, Austin, and Brad—to the mechanics that work on the vehicles go above and beyond to ensure their customers are pleased and safe. Quality auto shops are few and far between these days for various reasons, so I’m thankful I found the one that treats me right and gets the job done. Thank you all for the stellar work!

The service was professional, high quality, very reasonably priced, and efficient. I will definitely return when I need service again!

They have excellent, capable mechanics and are conveniently located. Unfortunately, to me, they fall under the category of shops who use these qualities to take advantage of customers. Their prices are higher than other mom and pop shops, they upcharge and try to swindle less knowledgeable customers into getting unnecessary things done. Now, if you dont mind paying a little extra for the peace of mind that your car is fixed right, this is a good place to go. But I can definitely recommend many other mechanics in the area who are more reasonable, honest and are just as capable.

Veenstra garage has always been able to get me in quickly and provide quality service. They provide me a ride home and pick me up when it’s ready , which is a huge help. They fully explain their service, and are friendly and professional. I will continue to trust them with my cars

I have been using Veenstra’s for over 30 years and they have consistently provided excellent service. It’s so nice to work with people that treat me fairly and stand behind their work. I highly recommend them for all of your maintenance needs.

I know I can count on the team at Veenstras to help fix any issues I’ve had with my car. They are professional, kind, and great at what they do. Would recommend them to my friends for great service!

This was my first visit to Veenstra Automotive. They are very professional. I asked for an overall inspection, Brad took time to explain what my car needs and why. We discussed which items to prioritize and which could wait for later this summer.Overall a positive experience.

Put in new power steering pump. I have a 22 yr old car that Veenstra’s keeps going. Great service & trustworthy business.

I have used Veenstra’s Garage on Fulton Street for many years for my vehicle repair work. Their employees are friendly, professional and do top quality work every time. I would never go elsewhere. I highly recommend.

Fair pricing! They get me in super fast every time, exact diagnostics, plus super friendly!! Just seems like they actually care about you!

Our daughter lives in GR, 2 hours away from us. Veenstras has done a few repairs for us and it is always easy to work with them. Its nice working with a local garage we can trust when our daughter takes her car there and we cant be there in person.

A great shop to work with! Veenstra’s is always honest, helpful and courteous. They’ll pick you up and and/or drop you off while your car is being worked on.

Veenstra’s is awesome. The service is quality and the staff is very responsive to any queries before, during or after your visit.

Veenstras was very professional and courteous with me, when my car broke down I was very frustrated, but they were straightforward and kind all the way through. When the insurance decided they wouldn’t pay, the garage was still very helpful in finding a place to junk my car and I would definitely recommend working with them.

Got it done and done right for 1/3 of your price, go figure, $20 to balance 2 tires not $60...

I have been coming to Veenstras for a couple of years now and they have seen me through 3 different cars. They put up with my anxious car questions and frequent calls of my car doesnt feel right. I use my Napa Easy Pay credit card here and it helps make large repairs more manageable. They are flexible, honest and do their best and are honest if they dont know the answer.

Great experience Ive been bringing cars here for four years, would highly recommend and will be back early and often.

Great mechanics. Super respectful, kind, and patient when explaining what needs to be done. Pricing is very fair too. Good job guys!

Honest and professional! Reccomend them to anyone.

The Ada location repaired my brakes and I subsequently had issues with brake fluid leaking from rear calipers. The GR location eventually determined it was an issue with the quality of the parts. Since they had switched vendors, they couldnt use manufacturer warranty, but they replaced free of charge anyways. Great customer service!

They were extremely friendly, professional, and had taken great covid19 precautions. Their pricing is very fair. I will be going back in the future if anything comes up.

I think Ive said this before, but they have always treated me like family. I have upmost trust in them and the work they do.

The Veenstras Garage team is a cut above. They take care to get to know their clients and work with them to find the solution that fits their needs. I first started taking my vehicles there in 2012. I have never considered going anywhere else. Whether it is an oil change or a major repair they get me back driving as soon as possible. I have even had a mechanic take the time to do a ride along to narrow down a repair I needed. They always have put my experience first.Recently I hit a deer and they were willing to assess the damage. It turned out that I needed the expertise of a body shop. I love the fact that I can trust their team to make the right call, even if that means getting the work done elsewhere. It speaks volumes when businesses operate this way.I recommend Veenstras to friends and family. If you are considering a new mechanic, or just moved to the area, I would start here.

Veenstra’s have been my go to repair experts since moving to GR 30 years ago and living a block away!

Very thorough, conscientious and friendly.

My car was towed to Veenstra’s after a squirrel chewed through some engine wires. I was happy with the helpful staff, as well as the timeframe of getting the damaged assessed, quoted, and fixed. It was a bonus that the final cost came out less than originally quoted. I would recommend Veenstra’s Garage to anyone looking for a good place to bring their vehicle!

Major front end work and four wheel alignment

Fantastic Service. I recently had them look over a car I was purchasing. They not only squeezed me in last minute, I feel that they went above and beyond with the check. They had a simple chart that showed me all the fluids and how they compared to the recommended colors/levels. They also walked me through every inch they inspected. I really really appreciated this. High Recommend!

My family has trusted Veenstras with all our cars for 20+ years---from the 1992 Lumina, the 2015 Equinox, and all the Fords and Chevys in between. We are consistently impressed with their availability and quality. Great follow-up, great service, and really great people!

I bring my car here for oil changes. I like having a local shop I can walk to and where they remember your name. James is always friendly and responsive. With a Veenstras sticker on your plate, their oil changes are reasonably priced. I have had a few quotes/recommendations for service from that another shop performed for a lower cost or said I could wait on, but then again, its always wise to get a second opinion if its not an emergency.

I enjoyed my experience here. All staff is friendly and professional, knowledgeable and understanding. This is a place where attention to details is important and quality of repair is utmost. Ive been around the block with different mechanics and finally landed one that diagnoses thoroughly and effectively, plus they have good coffee.

I got their brochure in mail. Our car needed urgent repair, so I decided to give them a try. Customer service was superb. After I dropped off the car, Ed drove me to our house. He was so personable. They called me later and explained what needed to be fixed. I sensed I could trust these guys. It took longer than expected. But now car runs smoothly. I wish I could give 5 stars but felt the $ was a bit pricey. If you don’t mind paying extra for trustworthy service (they offer different types of warranty), VG is the place to go.

Great oil change for my new Honda Fit! They took the time to explain and had great communication during the whole process. Very satisfied with the service and seem to have good prices. Will definitely be back!

Service is always top notch here! Staff very knowledgeable and takes time to explain things. I appreciate that! Also love that it’s close to work. Drop it off and they’ll give you a ride back to job site. Very convenient!

He is happy now. You did a good job. If he needs and will be there. Many thanks

Veenstras garage is a top notch shop. From start to finish, my experience is nothing short of great every time. With an extremely friendly staff, they take pride in their work and do an amazing job. I would recommend Veenstras to any one in the area.

Great little family garage focused on customer service. Excellent communication overall, reasonable prices. Sat in the waiting area while I was there and it was fun to see how they earned their reputation. They were great overall, they earned me back.

This is the second time Ive brought my car to Veenstras. They have always been very helpful. They will provide you the education and options you need to make sure everything is fixed accordingly. They were actually able to find a solution to my problem without having to replace the entire catalytic converter system, saving me a significant amount of money. Honest people and good work.

I’ve had my truck and my wife’s car in for service. Always very professional, courteous and explained to me in layman terms what they had done re: repairs. Highly recommend for whatever you’re bringing your vehicle in for.

Extremely easy to work with! I work 45 minutes away but live close by and they were willing to work with my schedule to make sure I could get a quality repair job done in a timely way. Explained all my options well and always kept me up to date on where I was in the process. Definitely plan to go back the next time I need something done!

I am very impressed with Veenstras Garages professionalism, and the high regard they have for their customers. They took care of the original issue with my car as well as being patient when I became frustrated with a defective part (which they then replaced for free).I would certainly recommend them for their unyielding dedication to customer service. Veenstras Garage went above and beyond to rectify issues that arise with my older vehicle!

Veenstra’s was great at keeping my beater running until I could purchase a new vehicle. I appreciate their solid customer service and follow up after each repair. Also conveniently local to make transportation on days with the car in the shop much less stressful.

Very friendly staff. Ive gotten my oil changed for years and service has always been quick and efficient. They also replaced my brakes last year and they were very transparent regarding options and pricing. Overall, very satisfied and will continue to come back.

My wife and I have been taking our cars to Veenstras for years. Its convenient since it is so close to our house, but mostly what I like is the fact that they will prioritize our car repairs, especially when its unexpected. I really appreciate the fact that after taking our cars to them for a while they recognize us (and even our kid) and strive to give us premium service. Even when my friends car broke down who was visiting us, they got her car in at the first possible opportunity. Thanks Veenstras for thinking of us!

Ever since moving to the area 3 years ago, I have only called upon Veenstra’s for any car issues I’ve had, and all of my oil changes. Their kind service, speedy fixes, and honest suggestions in repairs has been a life saver and so wonderful to have in the neighborhood. Whether I stay in store or go home while my car is being seen, they are friendly in the office, and it’s nice to have the ability to get a ride home. They offer this ride service free, and if they aren’t able to drive you, they’ll call an Uber so you won’t have to wait 👍🏽They have come to know me, and my car!

Thank you everyone at Veenstras Garage!! Excellent service very customer focused!! I felt my vehicle was safe and repaired with great care and concern for my needs also assisted me with transportation home and back.. (even set my clock )made sure my vehicle properly fixed and having trust they stand by there work! Local, professional and trustworthy..great experience !!

Austin at Veenstas was great to deal with. My sons car needed repair, and we didnt have a close garage to call. Veenstras was recommended by friends, as its near our church and school. They did quick work, it got fixed properly, and the rates were really good. Thanks Austin!

I’ve been taking my car here for a few years now and am very happy to have a repair shop to call home. They’ve always been up front and honest about our repairs and I’ve never felt taken advantage of like I have at other shops in the past. They offer a ride service if you need it but there’s a great coffee shop/deli right across the street to hang at while your car gets worked on.

Really good, helpful people that do a good job of explaining their service. They’ve helped shuttle me all over while my car is being worked on, which is really convenient (and necessary for me). It’s a place that prices according to their quality and workmanship.

So pleased to have this garage in my neighborhood. Quick appointment to get my car in to investigate a disconcerting noise. They scheduled a ride home for me, called with an estimate and had the repair done by the end of the day. Friendly Employees and Fair Prices. Thank You So Much!

Very professional and honest!

Veenstras is a great family owned service shop. I have been taking my vehicles to them for years. They always get me in quickly. This last time around, I wasnt sure I wanted to make the repairs as I was about ready to trade in the vehicle. They did some diagnostics and told me the next steps were going to be a few hundred dollars. When I said I did not want to proceed, they did not charge me for their initial diagnostic work up where other shops I know would easily have charged me $70-100 to even take a look at it. They are professional and honest to the core.

I love Veenstra’s! I have been taking my car here for oil changes and repairs for years and they always do a grey job and are so friendly. I would recommend!

Friendly people. They ran an inspection and did 4 repairs in a timely manner. All at a great price. Plus they were happy to pick me up in their company car. A couple days later and my car is still in tip top shape.

I was set at ease right away with a friendly voice when I called. My oil change was done quickly and I was very satisfied with my visit. If you need auto repairs or service, give this cool neighborhood shop a try!

Veenstras Garage was super helpful fixing a number of issues with my vehicle. They were upfront with the pricing and worked with my schedule. Very communicative and honest. Definitely recommended.

I had an appointment at 1:00 and was running late. They were totally accommodating and when I showed up with a toddler asleep in the back of the car, I thought I was in for a rough time. But they put a lullaby station on the TV and found a little Matchbox car for my son. Seriously, they went out of their way to help a mama out and I so appreciate it. That personal touch means so much!

A fantastic shop! This is the second time I’ve brought a car to Veenstra’s for a pre purchase inspection and they nailed it the first time. They’re honest, transparent, clean, and efficient. Very fair prices as well! Would highly recommend!

I moved to Grand Rapids a couple years ago and had been using a different garage for a brief period of time. I decided to use Veenstras because theyre closer and I can walk home after dropping my car off. Its that convenience, who doesnt love something convenient?! Anyway, I own a 2016 Ford Transit Connect and I have taken it in for service several times. Theyve gotten me squared away on a few oil changes now and a couple inspections preparing for longer haul road trips. I havent had any problems. The crew is quite amiable and most importantly, talented at what they do. Im a fan.

I consistently take my car to Veenstras for repairs, and they never cease to be honest, transparent, and to prioritize efficiency without sacrificing quality. Ive never left the garage without feeling taken care of, and the repairs have never failed. Highest quality people, highest quality service.

We always take our car to Veenstras. I have three little kids and they always volunteer to pick me up/drop me off in my own car so I dont have to transfer car seats. Theyve even dropped my car off at my house and let call in payment so I didnt have to wake up my sleeping toddler. You just dont find service like that anymore. Prices are reasonable. Take your car here.

Veenstras has been our go to garage ever since we moved to the Eastown neighborhood. Not only is it conveniently located, but the service is top notch. Every service we have received there has been thorough and effective in addressing the issue. Each time you walk through the doors you are greeted like family. Thank you Veenstras!

Being a single girl in a new town finding a trustworthy mechanic is crucial! I lucked out with these guys... found them right away, theyve been up front, honest and reliable from the beginning!

Have had nothing but positive experiences when taking my car to Veenstras Garage. The team there is great - friendly, kind, and trustworthy. They take care of their customers!

Honest reliable service. Works with you to keep things affordable.

I exclusively take my cart to Veenstras and have continuously recommended their services to family and friends. They are so polite and kind and really take care of the customer. As someone that doesnt know their way around an engine, Veenstras takes the time to explain any problems or potential problems and give a variety of pricing options to fit the customers budget. They even drove out to my house to take care of an issue I had with my car rather than risking me drive it. Check them out!

I’ve always had decent and fast experiences here. Only one time did they order the wrong parts and delayed my vehicle about a day. Not a big deal because I was at work anyway. They are always friendly too.Many family and friends have gone here and I’ll continue to bring my business to them.

I have taken my vehicles to Veenstras for years and will continue to in the future. James is always great and I trust the advice they give on repair recommendations. Great overall experience.

I would highly recommend Veenstras Garage. They are friendly, considerate, and knowledgeable. Appointment times are honored and the service is great. I always feel well taken care of when I leave.

I am always impressed with the customer service at Veenstra’s. They go out of their way to be approachable and kind. I’ve trusted their work on multiple vehicles!

After running into some hiccups that resulted in me having to keep my car at the garage for much longer than anticipated, Veenstras kept me informed along the way, always explaining - on my level - what was going on and laying out all options. Its nice to work with individuals who dont try to talk over you or skim over the necessary details in order to make a sale.

Took nearly two weeks to get my car back from getting the fuel pump fixed.......... I will never come back.

Fast, friendly, efficient service. Prices are competitive (yes, I price check). You get what you pay for. Ive tried the rest, Veenstras is best.

I’ve been getting my oil changed at Veenstra’s for the past 4 years. They’re always very friendly and trustworthy. I highly recommend!

I am a happy customer of Veenstra’s Garage. They’ve taken care of my family’s cars since I moved to this side of town. The team is always friendly and professional, which is why I’m a satisfied customer and will continue to bring my cars to this shop.

I purchased new tires for my car through Veenstras garage, and chose this garage because of how their employees represent themselves. I have been so happy with my tires, thank you for taking the time to find the right set for me, for offering pick up/drop off, and having fresh coffee! I loved my experience here and will go back! Thank you to Brad and your team!

We had used Veenstras on Fulton St. for many years before we temporarily moved away. Always trustworthy with very professional services. Mike Veenstra is a class act .When we came back to town Mike opened a shop in Ada and ran it there leaving the old shop in hands of others. Talk in community was not good; that is, reputation not good. Started our service in old shop because of long-standing satisfaction with prior experience.Big mistake. Lots of over selling and glad handing.. Last time was an outrage. Bad rattle under car after they replaced transmission. Took back several times and they could not resolve , finally saying I had to spend $1,100 to fix. Got suspicious and took to 2 other shops both of whom immediately discovered that cradle bolts were not installed properly when transmission replaced. Cost of repair? $50!These guys are destroying Mikes well deserved and ages long reputation.

From the very start of my experience, the staff was extremely easy to talk to and understanding. It felt as though they cared about my problem and worked their hardest to fix it. This has been my best experience with a automotive shop.

I have been coming to Veenstra’s for years and I have never had a bad visit. I always have gotten consistent and quality care and service that is unmatched. As long as I can drive and as long as my vehicles need maintenance, I will always be coming back to Veenstra’s Garage!

I cant recommend Veenstras enough. Their service is quick, honest, reliable, and highly professional. Ive been going to them for a couple years now and I dont plan on changing that any time soon.

Very nice and friendly people took my Saab 9-3 into multiple garages and they couldnt figure it out. Took it to veenstras and they were very quick with trying to figure out the problem. I highly recommend veenstras for any foreign car related issues

Car repairs are never enjoyable but Im a repeat customer to Veenstras because theyve made the process fast, friendly, and easy.Quick diagnosis of issues, fast service, and a free shuttle all make the process as smooth as possible.

Great, honest, garage. They are always friendly and willing to work around your schedule. Plus the neighborhood location is very convenient

Great service! Fair pricing! Friendly staff. Would recommend.

I had a flat tire 10 minutes from Veenstras Garage on a Monday morning 2 weeks agoI called Veenstra I was not at home , they came over to a parking lot ..aired up my tire ...I followed to the garage..they fixed the tire from the time I called 1 hour total.. using my vehiclefor my living ..there professionalism and care is really appreciated!! Have referred my customers there...I have had my car serviced there several times ... very impressed!!! Thank you to the whole Veenstra Team! Linda

Can’t say enough about the quality and friendliness of the people at Veenstras. Took my vehicle in after having major problems removing a bolt. The staff handled the problem efficiently and with care, giving me several price options for new parts and completing the job in a timely manner. Even left my vehicle for a few days while out of town, to no gripe at all from the shop. Would most certainly recommend.

Fast and great service! Plan to continue servicing my vehicle here. Thanks guys!

I had a flat tire and the lug nuts were stripped. I had my car towed to Veenstras on the recommendation of my sister in law. They said they would have it done by the next day, and they did. They managed to fix the tire, for way less than buying a new tire would be. They even dropped me off at home and picked me up the next day. I think you have to be in their pickup/drop off area for that, but I really appreciated them going above and beyond to do that. As a side note everyone I dealt with there was really nice and friendly.

Solid work. Always willing to check an issue out. They spent half the day trying to reproduce a sound my husband heard. It ended up being a non issue and we were not charge for the extra work looking into the issue. Usually has a driver available if needed. They service both our subaru and toyota hybrid well.

Veenstra’s has the nicest people and they get you in super quickly! Superb customer service!

Love the service I get here, I always use Veenstras for my check-ups and oil changes, and I drive a lotttt so Im there often! Love the high quality of customer service and work.

My dad was a mechanic years ago and recommended only a few trustworthy garages in the Grand Rapids area. I am glad that Veenstra was one of them. After a few years of taking three different vehicles to them, I have always received amazing explanations, options based on what I may be able to afford, and phenomenal customer service. I swear after only a couple of times in, multiple people new my name, asked about my wife, and continue to be genuine. No one likes to spend the money, especially if its not the news that we were hoping for on a vehicle, but I always walk away knowing that I got great service, and a group that stands behind their work!

Helpful. Friendly. Efficient. Honest. Trustworthy. Prompt. Skilled. Reasonably priced. What more could you want?!!!

I was so happy to use the oil change coupon in the mail and the service since my initial visit has been great!

Veenstras staff was very helpful. In and out service everyone was friendly! Would recommend to anyone.

Very friendly guys. They were able to get me right in regardless of their busy schedule and really worked hard to get me the best price I could get. Really appreciate yalls hard work.

I came to Veenstra’s for a pre-purchase inspection on a vehicle. They looked at the car for about 20 minutes, and called me that the inspection was done. They told me everything looked good for the most part, but the timing belt should have been changed between 105,000 and 120,000 miles. The car has 145,000 and it had not had a new timing belt yet, so I should use that as my main negotiation point. I said that to the dealer, and the salesman laughed and said “wow, they must not know much about Honda. 4 Cylinder Honda’s have a timing chain, not a belt.” I walked away from that car because I lost all negotiation power from that. I called Veenstra’s afterwards and Austin was super passive aggressive on the phone and wouldn’t genuinely apologize. I’m an easy going guy and don’t write reviews often, but this is one I felt I should write.

Good job working with me to find a good appointment time for an alignment. Very friendly. Job was complete in time frame promised. Van drives well after the service. Will use Veenstras again.