The young lady--I believe her name was Holly--at GCC airport (Gillette, Wyoming) was just outstanding, going way above and beyond to make life easier for us. She did this both when we checked out the car and when we returned it. On pickup she had pre-marked damage on the vehicle to reassure us we wouldnt be held responsible for pre-existing windshield cracks and small dents. On return, she called us in advance of the return to make sure everything was ok, then accommodated us nicely when our flight was delayed. You have a real winner in her. Service at this location was head and shoulders above other Avis locations Ive worked with. Outstanding people.

The manager De De was more than helpful and really went out of her way to help me out of bad situation. I will definitely be renting from Avis in the future.

The car offered was beautiful, and then we were offered an upgrade at a very reasonable fee. The girl at the counter was friendly and very efficient.

These are some good people who always try to do the best thing for the customer. We booked an SUV with them while we were traveling across the country. Before we arrived they called us and asked us if we wanted an upgrade free of charge to a sweet full-size Chevy pick up. That didn’t work for our situation but it was really cool to know that they were offering it. When we dropped off our SUV I had forgotten my multitool somewhere in the car. They called me a couple times to let me know that they had it and that we can make arrangements to get it back. They walked us through the procedure of creating a UPS shipping label so we sent them one over. The UPS store is open only for a very short time during the day. They took the time to package up the Leatherman and drop it off so we could get it back. It took several emails and phone calls to coordinate things and get the information right but DeDe was very patient and took care of us. Good people especially DeDe for her beyond the call of duty assistance.

Excellent customer service from beginning to end, great rates & deals & cars that fit our needs!

Fantastic customer service by Hollie on a very snowy day.. She started the car and plowed a walkway to our car. Fantastic!!

Easy check in friendly people behind the counter. Only thing would have like to see mask required UPDATE the cost changed from the printed invoice to the e mail invoice said i need gas which it did not filled it 2 miles away

The people there at their Denver office or very kind and considerate and even helped me get out of the car as I just had surgery and needed a little extra help thank you very much and would definitely recommend down

Always great experience. These ladies go out of their way to earn your business. Assetts to AVIS.

Thanks.. the Agent was very pleasant

The gal who helped me was extremely helpful and got me a car without reservations, even when they were short handed.

Our experience with Avis was so positive. DeDe Moser was so helpful ,she went above and beyond to help us out. Thank you so much DeDe!

The service was amazing. Very friendly and professional!

Excellent customer service! They recognized my plus status with Avis and had an upgrade ready for me when my flight arrived. My flight was over an hour late and the gal at the front desk waited to give us the keys to our car. I definitely recommend doing business with this Avis.

Tried making the reservation online... something between my browser and the scripts on the page made it difficult. In the end, a few test reservations were made in attempts to figure out how to reserve online... We gave up and dealt with the rental agency in person. Filled out the rental information and trip information by hand. Informed the counter staff at the agency that they would probably need to cancel/delete the ones we made online.Upon my return, I was presented with the extra charge for turning it in late -- With the return time I gave them being 4:30pm and my actual return time being before 4pm, I asked about the fee. I was told that my return time was entered as 4am. So I asked why would that be? It was explained to me in an oh well -- mistakes happen type of manner.I left somewhat confused -- I paid more than I quoted... I get that it was because of an error in transferring info from my paper to computer.I wrote some feedback to them and referred to the mistake as hidden charges -- My bad, mistakes happen... I got a follow up call that prompted this review...The lady that called seemed to be stuck on the mistake of calling it a hidden charge and wouldnt grasp that my point was that I was charged more than I was quoted. Come to find out, they just used one of the online test reservations to make my rental... Why did I fill anything out? Why wasnt I told they were going to use one of those? None of my paperwork stated times of return so I couldnt refer to the paperwork I was given... Why was that not an option? Why couldnt I review what they put in as my trip info? When I mentioned to the lady who called that I get it now, it wasnt that I had the wrong time, it was that they used the wrong reservation... She promptly started the this conversation is over, have a nice dayThree stars because the vehicle was as expected, the staff was very nice. Even the lady that called, was the original lady I spoke with at the counter when I picked up, and dropped off -- she was great also... Minus the two stars for calling and ruining my day by arguing about something that was like $20 and saying I didnt call just to argue...

Willing and kind. They ventured every Avenue to truly bless me and my family to get us on the road, I will never forget about how Avis from Gillette, Wyoming helped me and my family when our vehicle broke down and left us stranded with 20 more hours to go. Thank you

Friendly courteous professional and the manager DeeDee went above and beyond to help me out!!! I rented Vehicles there several times recommended particular Avis to anybody

Heres the fine print for anyone who wants to rent from Avis in the Gillette WY airport. If you dont have a credit card or debt card with 200 deposit and good credit you wont be helped.

The people are nice at the front the desk, but the management is horrible and greedy. We went on a once in a lifetime trip but were involved in an accident that was not our fault. We thought we were good to go as we bought their crazy expensive insurance and had our own as well through our own insurance (we had car rental coverage). Everything was settled and done according to our insurance and AVIS.Thats it right? NOOOO! SIX MONTHS later with no WARNING and NO communication from this AVIS we received a letter for thousand + dollars from a COLLECTION COMPANY>PurCo (just google them-these crooks are out of Utah, what a lovely group of thieves as you will see from their reviews).Mortified, I wasted a TON of time talking to multiple people at customer service from AVIS (the 800 #-they were nice and apologetic) and then their collection agency and then their document group. Guess what, AVIS has the case was closed and had NO record of PurCo or any OUTSTANDING $ owed. What?So I called five times to the Gillette Wyoming Avis, and NO MANAGER would call me back or talk to me. Guess who does stalk me? The collections agency. These people are complete swindlers, they are claiming loss of use for two weeks? WHAAT? The receptionist-who was nice said, no they had plenty of vans-the vehicle we used-and they never run out of them. So why are they asking for money for loss of use (a mortgage payment and a months worth of groceries worth of money)? Greed. Also, as part of AVIS (which AVIS 8000# confirmed the Gillette WY branch can get them any car needed within reason and certainly have plenty of vans).SO to summarize, the crooks at Gillette had no inconvenience because of our traumatic accident and AVIS the company itself says we are done, but this local branch management has decided to send us to a collections company with a fraudulent claim. The PurCO crooks are sending letters and calling me on my cell when I am at work. It is horrible. How can the local manager of this place make this claim without ever calling us, when AVIS and his or her own employees say there was no loss of need (by the way the crooked PurCO company said a simple bumper repair took 2 weeks to fix and charged us an insane amount)? DO NOT RENT FROM THIS AVIS!!!!! Even with the exorbitant price we paid for insurance they are trying to screw us half a year later! HORRIBLE PEOPLE in MANAGEMENT totally greedy!!!!!

The staff was great..😎 thank you very much..

Cars bumper fell off on hwy and of course Ill be paying for it even tho there is no signs of impact